Samsung India Complaints & Reviews

All that i wanted is a original battery of samsung j2 hence opted to buy this from samsung e store

They have mentioned that grand prime battery is compatible with j2, but when i received the battery i come to know this does not fit it.

Then they have mentioned what model i carry is samsung j2 and grand prime battery is compatible with samsung j2 (2016) which i was not aware of

I requested for...

Hi,

I bought an ac 9th march and i ordered installation from samsung only.
The engineer came to install the a/c has damaged so many stuff mentioned below:
1:- he scratched my wooden flooring.
2:- he mounted the outdoor unit on my wall and that fell from the wall and my wall and the outdoor unit might have been damaged.
3:- the engineer after the completion asked me the price for a/c-gas filling...

This mail is in reference to above mentioned compliant numbers which was made by me in last one month. I want to make your kind attention that very pathetic services received from you service center and please find below the issue in detail which i was facing:

1- i had made a complaint on 17th feb. 2018 that the ice formation was not proper in my samsung refrigerator and on same day the complaint attended by your service engineer...

Helo sir
I hav purchaged samsung j 7 pro on dt 30/08/2017
And after some month the display has invisible
Becoz of low quality material of samsung mobile
So ther for i request you tokindly replace that mobile
As soon as posible
Subhadra jain
Titilagarh
Dist bolangir
Odisha
Mobile [protected]...

Krunal nayi purchased a samsung galaxy j7 max handset on october 15, my phone just went blank few days ago. It gets automatically switched off and gets switched on the same way. When i put my phone in charging after it gets automatically switched off, it takes 20 minutes to get it switched on. I want this problem to be solved out as early as possible. I have purchased my phone from croma center, devarc mall, ahmedabad (Gujarat).
br...

Hi - this email is about s9 orders

I tried to buy s9 from samsung online store twice but both the orders got failed with the payment failed reason but for one of the order amount of 34150 got deducted on 3/19/2018.

I reached out to samsung shop support team twice till today but i did not getting proper response from them on my refund of 34150 which got deducted.

Thanks
Muzahid k [protected]....

I am helpless by customer care and service center as they are denying to take my phone and do something to rectify its front camera quality issue of blurry image in group selfies and normal modes except very close photos. They have chaleated me and sold me a scrap camera phone bearing 16MP front and 16MP rear camera. Rear camera is working perfect while front camera is having serious quality issue and customer support is avoiding my problem....

Hi,

I have ordered Samsung s9+ from Samsung online shop. on 15th I received a message that my product will be delivered by 16th. Product came to Hyderabad and again I received a message that product has been returned back with seller consent.

I am calling them every day and I am getting false promises about my product delivery. Also, they are not transferring my calls to their manager.

I request...

I have placed 2 orders with samsung for s9+ delivery and it pains me to receive the pathetic service handling and customer care from samsung. For one pre-ordering does not really help to receive the order in time (Committed was 2-4 business days) where as the retail shops are already offering the device. So here goes the first-mover advantage of ordering with samsung.

To say if this was not enough!! Nope... Samsung ensured...

I bought a samsung s8 on july within one month the phone had a display problem when i took it it to authorised samsung service they did a unsatisfactory work then again within two months again the problem started when i shouted at them telling them to replace my mobile they said its not possible and repaired it again but i still have problem in my display. I made a mistake of buying samsung if it would have been iphone they would have replaced...

My mobile application, bixby voice, bixby vision is not opening nor I get settings of these two any more.
It works well before but suddenly it is stops.
I have samsung S8 model..
I have enquired to customer service care, followed all steps that they told, but my issue is not yet resolved.
Thsse application are essential for me as it needs me any time..
Please update me with my complaint.
Thankyou...

Hello,

I had purchased samsung s9+ on 14th of march from samsung shop. On 15th march - i received a tracking code - saying it has been shipped by delhivery. That tracking code still does not work. I called on 17th to ask status - they said it takes 48-72 workings hours (I have a recording of same) and she said for sure it will be delivered tomorrow.

Now its 21st of march and phone has not been delivered yet....

Dear sir/madam
My request number for samsung c9 pro poor quality and poor display fitting is [protected].
After my complaint kamna charles from samsung head office called and she told to resolve my problem, she committed that she will give 5 month extended warrenty after getting the mobile from samsung service centre. But from service centre i called her but she is not picking my call, i sent mail also but she didn't responded.br...

I'd placed an order on 15th and then canceled it on the 16th when the price dropped. I placed a new order and canceled the old order. I've been following up on the cancellation and they have also marked my order DELIVERED now even though I have not received any item . I need a refund ASAP on this as the customer care said they have received the item back to the warehouse.

Order #[protected]...

Dear samsung team,
I have from beed (Maharshtra). I like samsung devices i am regular samsung user but i am getting worst service experience all time in beed city. When i am going for charger replace. They ask me for handset after giving handset they told me that wait for 2 or 3 days.in compare other mobile companies don't ask for handset also they give charger hand to hand replacement....

I had purchased new battery for my S4 mobile phone from Samsung's Authorized service centre (AVL Telecom), Thane dated 12th April 2017. Now, I had observed that my mobile was giving some problem while charging the phone, I checked and observed that battery is swollen. Next day itself, I went same service centre and asked them for replacement as they had given 1 year warranty for this new battery.

The service centre started...

As per your request following are the several references
1-3-18 no. [protected]
3-3-18. No. [protected]
5-3-18. No. [protected]
8-3-18. No. [protected]
13-3-18 no. [protected]
My email address
[protected]@gmail.com
My mobile number
[protected]
Hope all above information will help to resolve my refrigerator problem as early as possible as it's taken already 20 days.
Expect...

Sir mujhe abhi tak refund ke regarding koi bhi notification or confirmation nhi aaya hai. Mai many times call center mai iske regarding follow up liya and concern team ko mail forward kraya but abhi tak koi bhi response nhi mila hai

Or aaj mujhe ye mai mail aaya hai ki courier mere addressed pr delivered ho gya hai. What is this. Plz check this matter on your priority basis and resolve this issue as soon as possible. Mail mai...

Hi,
Today i had purchased two washing machine filters directly from your Bannerghatta Road (Prism Service Center) branch. They had charged me INR 804/- for the both parts.
When i checked with them they said the charges include both the part cost and service charges.

I am not sure when i am directly going there taking the product from the service center then why i have been charged for service which i have not...

Dear Sir

Just to inform you we are suffering a lot because of the customer service centre in Patna
Service centre detail –
Baidnath Electronics ( sc-[protected])
Near Khetan Show room, PATHNA
Contact-[protected]

We have submitted our Samsung Mobile Hand set on 22nd Feb for the service, the service centre has confirmed after proper check that the same will get serviced in two days,...