Samsung India Complaints & Reviews

We have raised a complaint of our refrigerator with complaint num "[protected]".
As per our complaint a service engineer named 'navneet mob no [protected]' has been assigned.

When we talked to navneet regarding this, he said 'your location is so far from me so i'll send a local person there to check the problem'

On next day (9th apr) a local guy visited my place and told that 'gas refilling has to be done' and asked us to switched off our refrigerator.

He insured to visit on next day (10th apr). Since 9th apr our refrigerator has been switched off.

When we called navneet on 12th apr, instead of dealing with us, he just provided a new number i. E [protected].

As when we called on number provided by navneet, the lady picked up and ensured that refilling will be done by 13th apr.

But its not done yet and today i come to know that my request has been closed by navneet.

So with no option left i raised a new request i. E. [protected].

Is this the way samsung engineers handle their customers?

Even today we tried to call navneet and he is not picking our call.

I have purchased one samsung washing machine on 17.03.18 (Model no 6 kg fully aut tl wa60m4300hd slv). Water leakage observed during water drain out time just beside the drain out pipe. I have registered a complain through a toll free no [protected] on 11.04.18. It was assured that one engineer will come to attend the problem on 12.04.18. But nobody came to attend the same. On 12.04.18 when further enquiry done through same toll free no, again it was assured that the problem will be solved on 13.04.18 without fail. But phone call received from new town service centre
That my case wrongly went there and insisted me to contact my local area service centre. When i passed this information again, through same toll free no i was informed that engineer will come on monday 16.04.18.
It is clear that my complain was purposely delayed and forced me to face the problem and restricted me from using the machine. It was deliberately done to shift the date so that my claim will not be valid if it can be shifted beyond warranty period.
Gautam mukhopadhyay
E mail address [protected]@gmail.com

Hi,

I bought samsung tv on 1st jul 2017. It’s under warranty period. It stopped working on 8th april 2018 & i registered a complaint on the same day. Service engineer visited on 9th april and told that, there was issue with adaptor and that will be fixed within 3 days.
Later there no is follow-up from anyone from samsung customer care service. I asked for escalation (Service ticket no – [protected]) & someone from “decision making team” called me today morning said “he’ll get back to me ”. Till now no updates at all. Just for an adaptor replacement samsung is taking more than 5 days!!!
Their service is so pathetic & hopeless; i recommend not buying any samsung products based on their services. Highly disappointed 
Can you please do something to improve samsung’s service?

Highly disappointed customer
Venkatagiri kulkarni

Compressor was replaced recently by Samsung Technician and charges for replacement of Compressor of Rs.12, 000/- were paid 10 days back. It produceing loud noise pl rectify the same as early as possible. Neighbours are complaining and Technicians who attended the Complaint are not having full knowledge about the Ac repairing field. They tried to reduce the noise generating from main unit outside. We are not satisfied with service. Pl rectify te problem at an early date.b

The local samsung distributer are not providing satisfactory service to us,, and they are charging us unnessesry for faulty service,. Please do the needfull asap and please send here a technical person for resolving our problem..
And the local distributer are not flexible with the coustmers and behaving like a # as well...
Regards
G. P. Chouhan

It's been a year since i brought c9 pro and everything was fine until the last month. Had kept the mobile for charging and then there was this message pop up saying "moisture has been detected in your charger/usb port. Make sure it is completely dry before charging your device. Drying the port may take some time." it was not at all wet. Even then i kept it in the rice overnight to make it dry. But the problem continues and i can't charge my mobile using the fast charger. I use the normal one which somehow works but takes too long to charge. This is not what i expect from 36k worth handset and that too from a company like samsung!

I bought a samsung 40’ led tv for about ₹60, 000 which stopped working in a few years. When reached out to the company, samsung does not have parts to repair the tv. I have been in touch with samsung for last 5 days and still they do not have any updates as to when they will be able to arrange the parts. This is poor service by samsung. I would never buy a samsung product ever again and would never recommend others too.
Totally disappointed by samsung. You sell such expensive products but can’t support it.

I have given my washing machine for a chemical wash on 6th april 2018 with the assurance that i will be getting it back within a day. It's been a week since i have given with absolutely no response from the samsung people.
Even after calling them multiple times, there is no response, and if if there is any they just say that the machine will be delivered afterwards.
Such terrible service is not expected from a company like samsung.
I was supposed to go out of station with my family and have changed the programme multiple times waiting for the washing machine to get delivered.
This has caused me great mental agony and suffering.
I request the concerned authorities to replace my washing machine with a brand new one immediately as such things are bought from our hard earned money.
There is absolutely no sense in taking back the old machine as the company has kept it for too long. The only solution is a replacement.

I ordered s3 frontier watch from samsung online on april 6th, they promised me to delivery with in 2 days but still now they didnt ship my product when i called customer support they are saying they dont know when they will ship, they are saying product is out of stock, but online it showing in stock. Worst response from samsung customer support they still didn't ship my product and they are saying they don't know when they will ship. My order id :[protected].

Today i received a call from samsung agent she is offering me samsung j7 phone in just 3500 inr for marketing purposes. She is from dwarka and her cell number [protected] (Priyanka sharma) a fake call make to me. After some time she provided me her whatsapp number [protected] for sending my id card photo copy photo ect.

Where i complaint such case.

I have purchased samsung ac model no ar18nv3hftv from japan electronics indore. After installation i found and observed the gap in ac design. I am confused about it. When asked to dealer he told that samsung representative will visit shortly tosee this.. After that he has shown me the new ac with same issue and told that this is because of the design only. I don't think so. If the company like samsung left the product like this who believes. My name is dilip jadhav and my cell no is [protected].

I had been facing problem with the Samsung refrigerator. There was no cooling in the lower door but the freezer part was working ok. I registered complaint and the person came and changed some parts and repaired it. after 2 months again faced the same problem, the mechanic came as sent by customer care changed some part again and charged 750/ like earlier. I paid twice for the same problem in February end.But after 10 days of repair I am facing the same issue. Cooling is not happening in the lower door. I dunn know what problem you pepl are addressing. Does the person who come to repair even know about actual resolution. Highly unacceptable from such brand. I expect urgent and serious resolution for this. If you people cannot solve the issue it's better to confront rather than charging people money again n again. Very poor service

I bought samsung s7 edge in 38k rupees. We enquired in other shops and got to know that they sold the same phone in 30 k rupees with cash back offer of 5 k rupees. Later we discovered that the phone we bought had faulty sim card socket and the voice quality of the phone is also trash. This certainly means that they sold us a faulty piece. Please help me out.

Kumud chavan

Dear sir!! I bought my refrigerator in april 2015 and only after two years around 25th march it stopped working... I complained to your lucknow service centre and they took the refrigerator to for repair. After two days they said it has manufacturing defect and you will be refunded money after depreciation of 44%. They are saying they will charge 22% depreciation for each year leaving the first year. I kept on arguing that leaving the first year... Its only the second year running and you shoould only take one year depreciation but they are not listening. Initially they were saying you will be refunded money in your account. They took cancelled cheque for the same for bank details. Now they have called me again that you will be given coupns and not mmoney as comapny policy has changed. The person talking from your service centre was highly rude and unapologetic about the whole incident and as if he is doing me a big favour inspite of the fact i am facing all the problem due to your low quality substandard product. I dont know how much business you are doing as a brand but such high headness with your customers will defentely kick you out of the market one day. Regards

This is to draw your attention to the unsatisfactory service by your b2x service center. I handed over the mobile with job sheet number [protected] on april 06, 2018 at your branch r-30 & 31, plot no. 6-7, 1st floor, main road, vikas marg, shakarpur, delhi, 110092. And your staff member assured to deliver the mobile within two days, but failed to fulfill his promise.

Not only has the mobile not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that i am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past ten years. But this time it was a big letdown.

I hope you will take a serious notice of this complaint immediately in order to ensure that mobile is delivered by april 11, 2018. If you would like to contact me, call me at [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.

Dear
I am dr ajaz, i have submitted my mobile phone samsung j7 prime for repair at service center srinagar j&k on 28/03/18. My phone's battery was getting drained quickly. People at service center told me that my phone will be returned back to me with in one week. Now two weeks have passed and they are yet to return my phone. Irony is that the people at service center srinagar are not responding to phone calls properly. I called them many times from past 4 days so that i can know the satus of phone. Most of times they do not pick the phone. Three times they picked phone but they told me will call me back after 5 minutes to give status which they didn't.
This is absolute nonsense. They don't care for customers. I really regret why i bought samsung. Very very poor services.
Lot need to be done to improve services.

Regards
Dr ajaz

Mobile no: [protected] / [protected]
Email id: [protected]@gmail.com
Service centre bill no: [protected]
Model no: sm-g965fzbdins
Serial no: rz8k2181j1h
Imei : [protected]
Reference no: [protected]

S9+ has been submitted on 05/04/2018 to mastercare services, borivali, mumbai. And its still with the service centre from the last 6 days.
Phone doesn't get on and needs to start with force restart or hard reset and again phone turns off again immediately. Service centre confirmed the same issue and got me reverted saying that the phone has major hardware issues and needs to be repaired i. E. Motherboard needs to be replaced.
How can i bear to accept the faulty phone repaired which is not even used for 20 days. I had pre booked the phone and got the delivery of the phone on 15/03/2018. No customer spends so much for such a high ended premium phone of the company to receive a faulty phone from the company.
After writing a mail to the ceo and the technician team of the company, got a call from the head office on 06/05/2018, requested to wait for one day to help us to serve better. Got next call after 3 days i. E. On 09/04/2018, requesting to wait more and for the phone replacement confirmation and intimating the service centre for phone replacement.
On 10/04/2018, got a call from mr. Pawan chauhan (Email id: pawan. [protected]@partner. Samsung.com), denying replacement and asking me to accept the repaired phone or else asked me to proceed further with the consumer complaints.
This is the customer service which the representative of the company gives to the premium customers?
I am hard core samsung lover and all my products at home are of samsung, but now i am losing faith from the company by providing such a harassment.
My phone is already with the service centre from 05/04/2018. What the use of buying the high ended premium phone of samsung. Even the small companies replaces the phone for minor issues but samsung being the top most trusted brand is harassing the customer for trusting the company with buying the premium products which i received faulty.
I want a new replaced phone as i cannot accept the faulty repaired phone.
I will be liable for compensation for such a harassment and warranty extension too if it gets delayed more.

Purchase samsung galaxy j2 pro on 29/10/2017. When i'm using this device i realized it was defect piece. I visit the samsung care they are processing for replacement but they can't give me standby phone. After this complaint customer executive told you give the mobile for service center after checking replacement. I give the mobile and bill also that same day. But they not taken any action.

I have been ordered combo of 64+128 gb micro sd card from www.theshoppingdealz.com, i received a fake 128gb samsug sd card + 64gb data traveller, but everything in it was fake, the 128gb sd card is not 128gb the skin over it peeled out and inside it was 64gb micro sd. When i mail to company's customer care. [protected]@gmail.com that mail is not exist & when i called to company that number also switch off. Be aware of such fraud websites

My refrigerator bought from city electronics ghaziabad dated 10.11.2015
Product description: samref rt50h5809sl/el-ref-ff was not cooling properly for a day so a complaint was made to your centralised customer care on 9.4.2018. A technician came and after inspection said that the refrigerator's compressor is working fine but that there is a shortage of gas and the starting kit has some minor defect as well and he will come next day to repair the same,
Next day some other guy by the name of shahrukh came and repaired soon after he was gone there was a big blast at the refrigerator, machine parts so strong as to cut the power supply of the entire house, we called him again that very moment and when he came he said now the compressor has been damaged and some senior person will come to replace that.
We afterwards have made repeated complaints to customer care as well as the service centre numbers but all in vain. Nobody is responding and to add fuel to fire they are so insensitive and arrogant that they aren't ready to cooperate by providing the numbers of superiors.
Complaint no.229390
Contact person miss shanaya