Samsung India Complaints & Reviews

Im greatly thankful to you for bringing samsung and its new innovations to our country. Its a great product and we always appreciated its trustworthy services throughout. Thanks to the make for india innovations from you, it brought the people in remote area to access the services from a brand like samsung.
We always proud of you for the services and expect the same always.
Im writng this email to inform you some serious matters happening in india regarding the services.
I always used samsung products when im out of india because of its quality and services. When i settled in india, i brought two samsung airconditioner thinking the same quality and services will be provided.
When im buying the airconditioner, it was under five year warranty and informed me that copper coil is used in condensor.
I bought the airconditioners on 14.05.2014 and 31.03.2015 respectively. Both are under five year warranty for both compressor and condensor.
On 17.03.2018, one of the airconditioner got an issue and informed the customer care. They replied me back on 20.03.2018, with a message that they have assigned an engineer to look the matter. Since then there is no progress from samsung.
I have a new born at home, who cannot sustain the summer heat, i called the local technician and asked him to replace the damaged airconditioner with the existing samsung airconditioner fitted in other room. The technician informed me, that the coil used is aluminium and not copper. And advised me send a complaint to samsung.
On 01.04.2018, the other samsung airconditioner also got repair. Again i have called the customer care for support. Next day they came to the site and informed us few things, which im mentioning below
1. They need to take the units to their service centre to findout the problem.
2. They themselves will not take it, customer has to bring to their service centre by themselves.

Next day when i enquired the samsung head office regarding the first complaint registered on 20.03.2018,
The message replied in headoffice from the service centre was.
The problem rectified by replacing with new condensor

In fact, no one replaced the condensor and it is still in damaged position. So how the service centre can provide a message to samsung like that... When enquired about that, it is a mistake happened from the service centre as they have replaced it for another customer having same name.
I hope each customer will have a unique complaint register number and phone number. So why the service centre saying so. A pure negligence
All other brands will come to the site, will repair the product or they themselves will take the product to the respective centres, but why here the service centres do like this...
We believe in samsung and their services. But in india it is disappointing...
Please take this issue seriously
Thank you
Regards

I purchased a phone (Samsung s8) before 7 months and now i have screen burn-in issue where in i can see keypad and other few options that are imprinted on the display.

I checked with the service centre and they confirmed that its the display issue and they would replace it.

But previously i had a s7 edge and they changed display after which the phone was not intact with water resistance and had to change the mother board, display and battery even after that the memory port is not working.

Hence i have no faith on samsung service.

Let me know what best can be done.

My name is BINU PJ I have a message from Samsung .Y0UR M0BILE N0 HAS W0N 5 CR0RE 60 LAKH & LAPT0PS IN SAMSUNG PR0M0.TO RECEIVE:SEND Y0UR M0BILE N0, NAME, AGE AND ADDRESS T0: Notice To U Dear Samsung Winner. Plz note that due to the Easter holiday in India My flight have been shifted to Sunday and Monday I will Call U When I ArrivedDEAR SAMSUNG WINNER.DUE TO THE EASTER HOLIDAY THE DIPLOMAT FLIGHT WAS DELAY.THE DIPLOMAT WILL NOW ARRIVE INDIA AT 8:45AM ON TUESDAY MORNING 3RD OF APRIL 2018. Dear Samsung Winner.This Is Dr Johnson Clark I Just Arrived India With Ur Winning Parcels Am Going To R.B.I For Transfer Send Ur
Account Details To:[protected]

Dear sir/ madam,

Sub: service registration no.[protected]

We registered a complied with service registration no. [protected] on 23.03.2018 we are provided with the details of service engineer and his mobile no. The service engineer visited our place and inspected the tv he promise to get back within two days however we have not yet received any call from him till how and his not attending nor returning back our calls surprising we received a sms stating that the service order is cancelled due to non approval of estimate we were not provided with any estimate till now and hence there is no question of its approval.
I request you to look into the matter and provide the solution to the problem immediately.
Thanking you,
Yours,
M. Murali
#9/16, west natesa nagar,
Virugambakkam,
Chennai 600 092
Tamilnadu.
India
[protected]

Dear Sir,

I have registered my service request on 17-2-18 clam no. [protected] for service, gas leakage and re-installation.
your engineer done the job on 21-2-18 and confirm the guarantee by 90 days,
yesterday i start my AC, but cooling is 0
today 3-4-18 i again registered my request clam no. [protected], your engineer visited and confirm gas leakage issue, he confirm service will be done on chargeable for gas refiling and cheeking charger ..

i have already paid your service charges as your billed on 21-2-18 and give 90 days guarantee so why you again charge on same work .
i request you to please help me out as your valuable customer .

Regards,
Rajeev kumar
[protected]

Dear sir
I have purchased the new samsung galaxy j7 max mobile phone about 6 months earlier. It's good but to day mobile is not charged and i went to samsung service centre in laxmi nagar. Where ceo told me that mobile has a water liquid problem and we have to replace motherboard and charging port so total cost will be about 9000. But my mobile is under waranty period and ceo told me you have to pay rs.9000 so we have got my mobile without repairing.

So please help us for its solution.

Ramakant
[protected]

Dear team koushal from bangalore
I have visited your service centre in malleswaram issue is to replace the broken screen and it was under never mind offer and the first time i have visited to the care centre i was told by gurunath the manager that bill copy is required for claiming the offer and the service representative miss gangothri is treating us as we have come for free and as she is paying from her pocket... And the way she is responding is really bad we purchas product which is having value of 32000 and the representative treat us as beggers

I have bought this mobile device on the 21st jan 2018, in few days the mobile was not working and the phone became dead, when consulted the service center they told they will replace the mother board, so i was in a assumption that everthing will be fine but the same problem occurred when i again consulted they said we will keep in observation and see that this problem does not arise but the same problem arises for 3rd time on the 21st march 2018, so as i was really disapointing and after spending 30 k this is kind of product we customer get, so i requested the service center to replace the mobile so that i can go for better model cause they told me that they will get back to me in couple of days but it's more than 13 days i have not got any update so looking forward for a positive reply for me not to regret to be customer of samsung

Complain bill no : [protected]

I have bought this model from pai international, j p nagar branch on 25 oct 2016, sales psi was explaining the other brands and offers as well, but i had selected your brand because quality of product, durability and value for money.

Since last 3 days, w/m door is not closing properly. We are un-able to do routine work as product not performing and it through with msg like door open.

I have called call centre and registered the complaint [protected], engineer visited to my place and had an inspection of the product.

He said, same issue reported at other places as well and they need to take internal approval to consider the replacement. He also said, it is a manufacture defect and i will submit the report to back office and they will get back to me on the replacement.

Today i have received a call back from back end and informed me to pay 4k for replacing the parts. I am wondering,

1. Why should i pay when product is having 3 years of warranty?

2. Product design and feature was purely taken a ownership by samsung and now why asking money from customer for manufacturing defect?

I am dr sinhasan. From pondicherry.

My samsung ac model no. 18fc3eaunnna. Purchased on[protected]. At mani electronics pondicherry.

It is not working since 20 days. My technical expert said there is only compressor problem. Need to be replaced. As it is under warranty period (5 years) i called customer service center to look into matter.

The samsung sent a person. This technical person (By name bashir) quoted me 18000/- bill as he wants to replace compressor, condensor, gas refilling.. So many other things.

According to my technical expert, who handles 100 acs in east coast hospital, there is only compressor problem and condensor is fine.

Hence i requested customer care (Nearly 10 times) to send only compressor.

They said they will replace compressor but i have to pay rs. 2245/- towards gas refilling charges. I accepted for it and was waiting for the compressor.

To my surprise i got sms from customer care today saying that quotation is not acceptable and request is canceled.

But i surprised, 2 days back main supervisor has accepted to do the favor but now refusing. I suffered 20 days without ac in this hot summer.

Its my right to get compressor if it is within warranty period of even one day left for expiry date. I am using samsung tv, samsung refrigerator, samsung ac. I had good opinion about your brand.

Now i am writing this email with kind request to replace only compressor and i will pay for gas refilling charges rs 2245/-. If the ac doesn't work even after compressor replacement by you, its my headache (To change to new ac). I will not trouble samsung again.

But if compressor is not replaced: i will go to consumer court. Use facebook social media to destroy name of samsung. I wish to convey you that i will not sit quite until i get the remedy.

Hope samsung will not loose genuine customers just for the sake one spare part issue.

Waiting for your reply at the earliest - within 48 hours.

I purchased a samsung AR18NV3JHMCNNA A/C from HOME NEEDS jeypore on 31/3/18. Inspite of my repeated request to your service personal or the delear have not taken any interst to fitting the same in my resident though two days have already passed. It is regrate to point-out if such delay in services are given in new connection then what type of services we will espect for future services. I hope you will mobilise your service staff for quick and batter services to the customers to earn good name of samsung.

Hi samsung.

I have brought ac on 29th may 2017 and @ 2017b once after the ac 1 year warranty over, it stopped working and when samsung service center people visited they said that it is the issue with pcb board. How can pcb board from samsung branded can go. So it mean your brand uses such a low quality of board.

Note: i have a recorded voice with me to prove all these.

Thank you for cheating me by selling the such a cheap quality product for rs 50000 to 60000 rs inr and making to go bad after exactly 1 year. I have never seen a such a cheap and fraud company for selling products and customer care do not care about this and claims it only saying warranty over and samsung will not do anything. Such a fraud company in the world.

Regard,
Sriganesh. S
[protected] / [protected]

Very bad service from patan(gujarat)
From sequir mobile services near pnb(mobail cuustomer services staion)
i gave my mobail more then 10 time within one year but not solved my charging problem
and costomer care head not give me the satisfied answer

When my mobaile is in waranty i had been face the charging isue(5 mintut take to 1% charging remaining)

When my mobail in waranty the head said take hard softeware with your mobai(5 time he do this proces)
I agree but not solved
after he said you have to change your data cable i agree but not sovled(in waranty)
After he said you want to change your adapter(out of waranty) i agree but not solved
after he said you have to change your usb then i agree but not solved

And when i bring my mobail in service center i waited 3-4 hour
i want to take action

Dear sir
I have purchased the new samsung galaxy c5000 mobile phone last month it's good but the only think the divoice is not accept the voice call i am using the jio mobile network in that devoice their is no volte facility it's very difficult to make a call i am all ways switch on the mobile data then only i am reviving the voice calls. I have lost my contects and loss the opportunities i am not except that kind of problems in samsung galaxy c5000 model mobile could you please tell me the solution for me thank you.

Bought a newly samsung handset j7 pro and customer service team makes me like a bagger just bcoz of "i am expecting resolution of my defective handset as a replacement only".

No reverts on emails from care team since last one month.
Service center complaint number is-[protected] & reference number [protected].
Waiting for resolution... As don't want to open legal doors.

Since i have purchased 32" led in july 2017, i did not got the installation of led due to living on rent, now i want to install the same in my own house. I have been asked to pay rs.600/- for the same which is un-understable. Why should i pay when i am getting it first time, so big company like samsung is doing all this, this is completely harassment to me

Please look in to the matter

Ajay kumar
[protected]

Recently i bought a product from samsung online shop. I have place black device by mistake and immeditaely i raised a request to change the color of the device. Even they acepted it, but i received a black device. And when i call them back, they are saying we saw your request sir, but we cant do anything now. Guys please dont buy from samsung online. We can go for any other e-commerce site. My order number is[protected].

Sir,
I had purchased a refrigerator made by samsung nearly 3 years ago. After some period of successful working, it got some problem. I contacted samsung customer care, one of the company representative came and rectified the same.in the process of rectification of refrigerator, he burnt the foam of lower-back part of the fridge, surprisingly, fridge started working. So, i ignored the burnt story. With the due course of time, all things were going fine. Some 25 days ago, my fridge stop working normally. Therefore, i called samsung customer care and another representative came and to my surprise, he said that this fridge could not be repaired again because of the same burnt foam lower back part and if they do then they would not be able to pack the same. It can be processed at thailand only. Please help me out by repairing my fridge so that i can use it. Otherwise, my hard earned money go into vain. I am waiting for your positive reply.

Here are the fridge details :
Samsung refrigearator - side-by-side
Model - rs21hstwa1
Power - 220v/ 50 hz
Compressor - mkv190gl2j/e01
Model code - rs21hstwa1/xtl
Serial no. - w68543af800319h

Thanking you

Yours faithfully,
Muskan rana
+91 [protected], [protected]

I bought phone on 25th march and 2 days later it resulted screen problem and even not working. Intimidate on 27th we went to its service center and they checked confirmed that it is having actual screen issue and set is confirmed to be replaced. At that time i was not having complete accessories and went next day and they told that phone is all right now and to be taken back. As phone can be replaced within 14 days, we not sure when this will reoccur again!
Phone still lying at store more than 4 days and they even did not make jobcard.
Rahul-[protected]
Samsung india

Sir 25 day ago i bought the galaxy s8 and i totaly unsaticefied to this phone because of batary life is short when i fully charge it then it run only 3 to 5 hours only i feeling so unhappy beacuse i buy it 53900 rupees and now what i get. And its not enough and i store my all official document in samsung own app secure folder and few days later i went to samsung care alwar (301001) rajasthan india and i update android version in oreo and now there is nothing in this app and there showing only my screen wallpaper. I went samsung care again and i tell them all my problems and they are refuseing to me and saying that you dont store any data.. Thats why i am totally unsaticified to product and service..!!