Samsung India Complaints & Reviews

I a consumer of samsung television would like to bring your attention to an extremely disappointing experience that i had while availing the services of the company . Not only the service engineer but the customer care of the company was equally ignorant about the urgency of the situation . Unfortunately service charges have been paid and this seems to be the probable reason for the delay . The service engineer war rude enough to handle the...

Hiii
Sir
I purchase j7 max on 5th aug 2017.
But i bear problem of mobile home key glass automatically creck day by day crack is increased and i am not ger proper answer or service from you service center... I dont fall down mobile or not any other crack on hand set so i cant understand reasone behind automatically crack on home key so kindly reply me on my mail id (Vinay. Chavda.[protected]@gmail.com) about this issue...br...

Hi,

My samsung galaxy j7 battery got busted while i was using it. I was merely saved from the incident. I complained against it and i was contacted by the samsung head office. They asked me to submit the mobile in the service center which i did. But today i got a reply from them that i bought a new battery for that mobile which got busted which is not true i. Its my sincere request to samsung please take care of your customers...

Dear sir,

Please guide me to this company, i have receive mail to british samsung award and they told me on mail to give my account number, mobile number, address proof, and any other some detail so please guide me i send detail pr note because they told me on mail i win (£500, 000.00 gbp) from samsung mobile company united kingdom. Please call me at [protected]....

Sir i have already submitted my complaint on 24-10-17. I am not satisfied with the quality and performance of my new mobile samsung galaxy j7 pro which i purchased on 19-10-17. Its touch is not smooth. The time which appears on the lock screen disappears slowly even when auto mode is off. But company says that we can compare it with new set of same model only. But sir i am not satisfied with the quality and performance of the model. Sir i...

Hi,
This is with regard to order no[protected], order placed on samsung india website for samsung note 8 mobile phone.
Delivery time was 5 to 7 days and the whole amount is deducted from account.. But its now 10 days and still no news about the product or delivery. The status is remaining the same on their website that its under process..

As the whole money is taken already whats the delay in delivering the product,...

Dear team, i lodged a complaint on 23rd october 2017, as the lcd was damaged and even after replacement of the lcd, the new lcd also turned damaged. Spots cropping up which will result in darkening of the entire screen like the last time. Now i feel that there is some problem with the phone itself otherwise how come a 2 months old phone be such kind of a damaged piece. Most probably there is a problem in the product. I am finding huge difficulty...

This the ref of complaint no - [protected];

Updating reply from samsung after 15 days of my complaint registered on 10 th october and its not customer care and they like to threat us to fone calls and email. I need reply and resolution.
Dear concern,
Appreciated your written reply finally by assuring the quality repair for the product which failed quality performance to a customer within 30 days. The tech you...

Dear team,

I have purchased sumsung j7 prime on sep'16 but phone automatically dead on 23rd oct'17 just 1 month after expire warranty. As per the service center guys it's mother board has been dead and it will take 8000 to 10000 rs for replacement.

Please suggest any suitable solution as i am not able to afford replacement cost also it's create a big time dissatisfaction upon my friend circle upon the company...

This is just to say i chandrika h shah had purchased samsung machine model number wa95bwpeh 7.5 kg amt 23, 800/- on 5/3/2013 through great eastern appliances pvt ltd. At the time of buying i was told it is newest version model which offered 10yrs warranty period for motor. Our washing machine got broke down and we lodged our complaint in the samsung customer care. The representative came inspected the machine and after few days said that...

I have purchased samsung s7 edge in october 2016 worth 53000 inr and samsung didn't provided any offer to me for screen replacement, in 2017 when the cost of same samsung s7 edge gone down that "never mind offer" came and in which people who purchased same mobile in 30, 000 inr get the offer and people who purchased in 53000 has to pay 14000 inr.

Samsung this was not expected, being a professional company and manufacturer you...

Dear sir/ madam
I am having samsung plasma tv model no: ps43f4100arlxl, serial no: mqwc3pcd910482d and it has extended warranty of 3 yrs having b. P. No: [protected].

The product is under extended warranty till 24 nov 2017.

The product is having issue with the screen, half of the screen gets lines and it has been confirmed by the service engineer also. The latest complain no is [protected].

The...

I purchased a product from samsung shop on 1th october and till date i haven't received the product. It has been 2 weeks since my purchase and yet samsung claims that they deliver their products within 2-4 business days. They even sent me a message claiming that the product has been shipped on 18th of october when in actually it was shipped on 21st and this can be clearly seen on the courier's website i. E. Fedex. Now on the fedex's website...

Dear samsung
This is to inform you that in agra situated your service centre simran electronics
The service given to customer is very poor rated no responsible person over there and
The way its receptionist talk to customer is very rudely and dispointed. I am
Complainting because 4 times in a month i reach there but i have seen and observed
That they are not providing good service all staff very...

I have purchased refrigerator from vijay sales on 15 feb 2013 now refrigerator have some issue it's not working i have called customer care on 23 oct 2017 they assigned engineer name pandey contact no [protected] he said that he will inform company and arrange part in 2 days but no revert from them till now [protected] is my service request no which is cancel by company without my permission and new service request assigned [protected] now new...

I have order the mobile samsung galxy on ntx from flipkart and got it on janaury 19 2017. All of sudden one day phone display was not working properly and it was not showing imaes clearly. So i took the mobile to nearest samsung service center located in nalanagar hyderabad. The took mobile for investigation and gave it back after few days saying that mobile rear part is damaged, so display is not working. Now when came back it was not even...

I have lodged a complain on 26th oct two days back...
The customer care executive are not aware of status of my complain and give false promise of it being attended since last 2 days.
The service station was to call 2 days back have not bothered to call.

Ultimately i was forced to call my local vendor who attends to my other fridges in my hospital.

Extremely poor service. (Detail of complain attached)...

This is in reference to complaint number [protected]

I submitted my phone s7 edge for screen replacement for my front and back screen on 16th october at your okhla service center. Front screen was under an offer of 990rs and back screen i was asked to pay total 8800 rs which i agreed. I received a call after 1 week to collect my phone and when i went there i saw my back screen cover colour was changed from the original shiny...

Dear customer care manager - i am vinod kumar - husband of mrs. Suma. K. R who purchased washing machine fully automatic. Model. No. Samwa65m4010hl 84501100 samsung top load, vide inv. No. Inv[protected] for rs.23500.00
Main complaint is " 38 minutes duration showing in display, but more than 1 and half hour taking washing process. First of all, the technician who visited my house is not behaved in good manner & he is not ready to explain...

Purchased a new refrigerator on[protected] next bapunagar ahmadabad. It was a damaged product and we registered a complaint[protected] to customer care but still there is no action. Your engineer mr sanjay&mr kundal visited but they didn't take any action. I am attaching photos and bill details. Take necessary action required for the change of refrigerator....