Samsung India Complaints & Reviews

I had purchased a samsung galaxy s8+ phone on 25 july,[protected]. At the time of purchase, there was an ongoing offer:

1. Refund of emi under no cost emi option within 90 days
2. Cashback of rs. 3000 on registering the hdfc credit card on the samsung pay app and a free wireless charger by september 30, 2017.

The "terms & condition" document clearly states that the samsung pay cashback should have been credited by 30 september, 2017 and the samsung official website stated that the emi interest cashback would take no more than 90 days to be credited.

I have reached out to the helpdesk numerous times and i have not got an answer regarding when the cashback will actually be credited. All that i was told was to wait for 90 days and the amount would be credited.

I had spoken to mr. Pradeep on 1 nov who stated that i would receive a call back by 4 nov, it didn't happen. I had spoken to ms. Lizie on 4 nov, she told that she would get back to me by 10 nov, it too didn't happen. Nov 10, i spoke to mr. Bala, who assured me that he would arrange for a call back from his manager, it didn't happen as well.

Prior to all these calls, i had spoken to ms. Lizie multiple times over the last two months and she too told me the same thing which was to wait for 90 days.

Now they want me to wait for more 25 days. As a consumer, why should i wait any more even after having all the documents.

Request you to please look into this issue and help me get the refund

I'm a frequent customer to reliance digital since past three years.. I bought a samsung 32inch led tv 32fh4003 on 11/09/16 worth of 22k with the product warranty of one year since i'm a regular cust they were not offerd/suggested me for an extended warranty.. Within a year issue with the led panel which tested by samsung engineer and he claims panel has to be replaced by new one cost of 12k due of 1 month warranty extended against complaint no action taken comp num [protected] reg wit samsung cc but no action taken by them.. I trusted the brand name called samsung but not even a year it's sustained..in that case i could have choosen some other brand like china/korean made which gives 3-5 years without giving trouble still runs.. Considering the 1 month warranty extended arrive can be done by free of cost but intention is to earn money not to serve good service to people. Kindly look into this issue and sort it out asap

I bought a samsunh a5 2016 in march 2016 and the phone was handled with a lot of care but since the past few months it has been problematic.. It gets switched off even at 50% battery indicating that the battery wad decective.. Such an expensive phone dint even work for a year.. And now the battery jas swollen up.. Its so dangerous.. And my money has gone waste.. This means samsung uses cheap material.

I have given my samsung s6 edge for minor slim slot repair n the samsung service centre guy named ashraf has broken the mobile touch while repairing n now it cost 10k for new one. They asking me to change it n now they saying they are not responsible. How ridiculous they are talking. Manager sridar has no sense in talking wit customers being working in serice sentre. N i'm raising serious complaint on this issue. I need my mobile in same condition as how it was earlier. Now they have broken my mobile touch

Serive centre i visited is
As rao nagar branch in hyderabad on 11-11-17
Manager sridhar
Service executive ashraf

Plss do needful

My contact
[protected]
Shashi
Hyderabab

I bough my new samsung c7 pro mobile on oct 14, 2017.
My mobile phone got shut down while restart and never came up since the day before yesterday night.
I visited my samsung dealer today around 2 pm, samsung smartplaza in chrompet, chennai and he routed me to samsung service center in shunmugam salai, tambaram stating any issue 14 days from purchase has to be handled in service centre and this issue should might need a flash and would get fixed in 20 mins if i go there.
At samsung service centre in tambaram which i visited on my way back home around 2:30pm the service person push some buttons to try rebooting and said he can't fix this unless he opens and removes the battery and since he doesn't have the parts he can't take this up for fix. I was asked to go to velachery service center which is 1 hr from here in a normal traffic. I was then asked to call up 1800 support and get a resolution and he can't do anything further.
I called up 1800 support and the person spoke to the service person in tambaram on my phone and updated me that there is some financial issue between this service center and head office and hence they can't take my request for processing. I was asked to visit velachery branch. I asked her then why do we have a service centre there to just fool customers. And since he mentioned about parts replacement i even enquired if this product which is around 28 days since purchase has any issue which they are hiding from me. She dint give me a convincing answer and finally ended up saying i'll get a call back from her supervisor within 4 hrs. I never got the call till now.

I understood that this is my problem as a customer am the one who always have to take the hit and companies which are liable to fix issues end up not taking responsibility and make the life of customers hell. I then decided to visit velachery service center.

After a long wait with many customer with some problem or the other in their mobile, one gentleman took my handset and connected to the power cord and did some magic pressing a combination of 2 buttons which he said should been what these customer care or service people should ideally have done at the first place. My mobile was back up running and after testing the charging process for few minutes he returned my mobile back.

Time was 7:30 pm. I lot almost a day and energy because of the dumb employees samsung has in their customer care and service centre and with their internal problems with finances.

I still did not get a call back from the supervisor and nor did anybody care about my ticket registered with samsung. But am happy my phone works and would ensure i won't give any positive response about samsung customer care or products to anyone, instead i would make sure whoever approaches me are alerted of the pathetic support you have.

Complaint no [protected] samsung mobile code sm-g935fd serial # rz8h50l5lsb(design defect)

deliberate delay & denial in taking up repair reported within warranty period

product samsung galaxy s-7 edge smart mobile phone
within two weeks of purchase defects like non-recognition of mtnl/bsnl broadband wi-fi, less-sensitive touch, screen lining and heating problems reported to ceo mail for refund/replacement. The issue then handled by support center through exchange of mails. Directed to go to service center which instead of taking repair of handset advised customer to change the router at his home to rule out its involvement in non-recognition of wi-fi. Router changed and reported to support center through mail which remained mum for a substantial period. After expiry of warranty period support center advised to handover the handset to their authorised service center which estimated cost of repair to the tune of one-third of hansset cost. That too denied cost-less repair means consumer has to pay for repair of defects reported within two weeks of purchase.
Deliberately, samsung entertained complaints after expiry of warranty period and denied costless repair for defects reported within warranty period.

Details of handset
bill no [protected]
model no sm-g935fzkuins
serial # rz8h50l5lsb
iemi no [protected]
date of purchase (dop)
10th aug 2016
design defects had been observed initially

· not connecting to wi-fi (mtnl broad band)

· touch screen-arrow near edge need multiple pressing

· lot of heating in mobile

· vertical line on the screen(observed later)

chronology of design defects reporting:

the issue was reported to ceo and reply received on 23.08.16

then customer service put on service and exchange of mails continued

advised to go service center

visited service centre m/s deepak telcom

service center without taking handset advised to change the router of mtnl to rule out router problem in non-recognition of wi-fi by handset. Further service center informed that handset might have mother board problem which they will replace once i transfer all the data and rule out router problem if any

router changed and found there is no router problem
remained on communication by sending mails after mails to vikas.[protected]@partner.Samsung.Com
one day in sep 17, call came from mr abhishek of samsung that mr vikas has been changed and now he is in place to take care of my handset problem . He advised me handover the handset to service centre m/s deepak telecom at khar west mumbai

handed over the handset to service centre and sent mail to abhishek.[protected]@partner.Samsung.Com and cc to deepaktelecom.[protected]@gmail.Com, deepaktelecom.[protected]@gmail.Com

remained in touch with me abhishek who twisted the matter saying the handset is out of warranty. Only one answer came that handset need repair costing around rs 15 k which cannot be covered in warranty as warranty period expired.

Fact must be appreciated that how much my time, energy, efforts and money spent during last 14 months and i could not get solution till date . All efforts costing around five times of the handset cost have already been spent without getting any support and solution from samsung
matter is raised for design defects since purchase of handset well within warranty period, seeking refund of handset cost plus harassment cost which must be five times the handset cost

i did not get refund/replacement /repair till date.

Thanks & regards,

manoj kumar
bkc, bandra(east)

mobile+whatsapp: [protected]
email: [protected]@gmail.Com
#[protected]/[protected]

Dear sir,
I have bought a samsung j7 pro mobile on 10/09/2017. I have faced a problem in a mobile. The mobile was not power on and was not charging. I have went to service center there they told me if there is a problem in mother board or other parts in mobile means we will repair it.. Otherwise there is no replacement on phone.

I am not satisfied with service the mobile. Kindly replace my money or replace me the new one.

Purchased on 10 oct 2017, given for service under warranty to madurai service centre [protected] - saravana electronics on sat 4 nov 2017 no:[protected] and they told that it will be rectified the next day, but upto this day, it was not rectified, when we ask over ph, they used to reply that the man who attended the ph has gone on leave... What does it mean, after a period of one week. Can you please look into this matter and allow it give back the ph which i gave much money thinking that samsung is a good product, is it correct
Hope you will look into the matter and give it immediately

Complaint reference no.[protected].

I bought samsung j7 pro in aug 2017 and it has stopped working, i went to customer care center where i was told that screen of your phone is damaged and will get changed and for that i will have to pay. I asked them please show me where it is physical damaged the could not satisfy me as there is not a single scratch on my phone. I was asked to contact customer care. I wrote everything to customer care, i got a fixed reply not any solution, it compelled me to write you about my problem. Sir i am attaching pictures of my device and even you will not find a single scratch on my phone. I am a very old customer of samsung products and always rely on samsung quality. I trust you will provide any solution of my problem and help me out.

Hello, i had given my handset for repair, they said they will give in evening or tomorrow but its been 8 days still no reply from the service center. Service center job no/ bill no: [protected], handset model number - rz8g6025mfn, imei - [protected]. I hope they are not disappearing my handset when i ask them. Worst service center in hyderabad of samsung, i wish i should have got done somewhere in market so that atleast i could use it for now.

I had purchased one samsung galaxy j7 max having imei no 358344/213028/7 4 month back from a retail outlet in thakupukur (Pin code-700063). I have facing some problem mention. I would to like mention some problem. 1. First problem i can't open the phone. 2. The application could not work properly. 3. A spot was occur on the top of the screen.
These problem which i am facing. I am feeling cheated after purchasing the phone. If you can assure please help me either refund my money. I will not find same kind of problem in future.

I had purchased one samsung galaxy j7 max having imei no [protected] two and a half month back from a retail outlet in bhiwadi (Pin code-301019). I have been facing multiple technical problems in this mention. I would like to mention few problems here in.
1. First one is the one of the oldest problem of samsung phone that it gets hanged for no reason.
2. Moment i am on one call and finishes one call, it get hang and i am not able to dial another call for next 10-15 sec. It shows remark program isn't responding.
3. It automatically changes number saved in name of one person to the name of other person.
4. So called finger sensor available in this phone automatically deletes updated fingerprints and i am not able to use finger sensor for unlocking my phone.
5. Once if you have finished any call and want to type any message then it will take about 10-15 seconds for opening of keyboard.

These are few major problems which i am facing continuously. I am feeling cheated after purchasing this phone. Please help to get my money refund or change this phone if you can assure that i will not find same kind of problems in future.

I have purchased this phone in jan 2016 and 6 months back iit had issues of charging and they have repaired (Pin etc) and charged me around rs. 2000. Now again same charging and i went to nearest customer service center and handed over.
Then i got a call from service center and they said battery need to be replaced and taken rs. 2000 approval from me. After 2 days they came back saying battery is not available, you have to contact customer care. They are washing thier hand.
My phone is lying at samsung service center from past one week and i have called several time and escalated.

Respected manufacturer,
I bought a mobile handset having model no.- sm-j700fzkdins (Serial no.- rz8j60c7afw-[protected]) on the dated 26/06/2017 and problem took place in charging which was certainly the fault in manufacturing.
I had given it to the service centre : [protected] p. G. H. Marketing at new chowk, japlinganj, ballia-277001 on 28th of october, 2017 and they promised it to hand over on the last saturday (04th of october) but they didn't do so and asked to come on 10th of october, 2017. Befpre going to the agency i got confirmed through the customer care in this regard that service centre is ready to hand over.
Again i found myself helpless when they refused to hand over by calling me again on monday (13/10/2017).
Many more new contacts are there in my phone and i feel miser on myself.
I do hope your company will take prompt action and will make sure for the better service in the both aspects product and service as well.

Regards,

C. K. Singh
St. Xavier's school, ballia
Enclosure: acknowledgement of service receipt

Hi sir/madam
I had taken a samsung guru1200 mobile at 21sth of last month at gold mobilles
At gunrur (Ap) recent at today it is not working complaint of mobile is any sim inserted sim signal is not showing
Today i had gone to shop & gone to service centre at brodipet in guntur
Customer service man check & told no warranty for sim lock & it will be charged rs — 450/- any sim is not working
For what reason asking money warranty means — ?
At last 4 months before i taken a bluetooth model no — hm1350 in cell shop at amount of rs - (-800) after 1 month ear speaker not working i gone to service centre in guntur
And shown to the authorise person in service centre he checked & told there is some (Liquid & water, fluid damage) & it will costs (620) sie ear bluetooth means using at ear only 1 of our body* sweat *to ear bluetooth but hot it not in warranty
No warranty
No service
Irrecleus response
Cheating customers
Waste in service
Only using samsung brand name & taking money
Service person irrecleus person name — mnb maleswararao (Cco) employ iď-}[[protected]] at brodipet guntur (Ap)
Thanking u sir / madam
P. Venkat (Llb)
[protected]

We purchased the printer considering the brand, and its features around a year back. Now we facing issues of printer not recognising paper in the tray, also not responding. Its hung.

The problem is there is no after sales service, no onsite service.
Firstly suprised how can a printer from samsung printer have so many problems. We used hp printer inject for 7 years without any problems.

Apprantely suamsung has given away the service of the printer to hp, who treat samsung customer like aliens. There is no service center close by. The error shown showns that some board is gone. I mean 1 year and board is gone. I wont be suprised if they dont even have the parts available

Need someone to help me fix the issue

Sir,
I, rakesh pandey, having address at c/o abg & associates, advocates, a/104, riddhi siddhi complex, m g road, borivali (East), mumbai-400 066 and contact no [protected] and email [protected]@gmail.com.

I state that i had purchased a mobile model sm-a7 and serial no rz8j126ex6b ([protected]) and i am writing to you to complaint about the mobile display. I have been a loyal customer of yours for the last 6 years and have successfully made many purchases over the years. Unfortunately, however, this time i am dissatisfied with the service you have provided.

I state that suddenly my mobile display and screen touch not working when i had received one call and thereafter i visit your nearest samsung service center, borivali (West).

I state that the executive told me that your mobile display has danged and you had pay rs 5, 500 for your display and they taken my complaint (Bill no [protected]) and suggest me that if you have any problem that you can contact with service center.

I state that not single scratch on my mobile and also mobile is under warranty the how can i paid for this.

Therefore i request you to solve the above said issues and repair the above said mobile in free service.

Thanking you

Rakesh pandey
Sd

My refrigerator had problems from the first day itself. Purchased in dec 2012. Few wks back it developed problems & ur company has said that it cant be repaired. All i have to say is a reputed company like yours has cheated me with no satisfactory reply. I hope u, the ceo realises that its our hard earned money that is gone for a lousy product you have supplied. I shall take every effort in future to see that no body whom i know will buy your damn products. Also certain parts of the product are missing when it was returned. I need an explanation as to why this has occurred. Expecting u to have the decency to give me a reply..

Hello,
I had purchased the s7 edge in 6th jan 2017, durung this period there was an offer which said 1 time screen replacement within 12 months of the purchase at the cost of 990, but when i went to the service center to avail the offer i was told that they are not sure about the offer and have to contact samsung officials for the same... My point here is that if samsung is giving such offers for the purchase of they flagship phones why cant it be availed easily, why do we as the customers have to always run around keeping our busy schedule aside and following up with the authorized service center for the update regarding the screen replacement... Looking forward to get a positive reply from samsung

Myself Vinay Kakkar buying a mobile on date of 24/08/2017 Modal no Samsung Galaxy J7 Pro from Hotspot showroom location Vaishali Sector 5 Ghaziabad and my INV NO[protected] and Customer No[protected] and that Mobile cost me 20, 900INR.
From the starting i face network issue with this mobile even my other mobiles are working well, so i called to customer care of samsung and they said to take my phone to Service center which is at Vashundra, So i visited over there at 6/9/2017 and they told me as per company policy we can not give you any credit note for your phone but we are willing to repair this 15 days old New Mobile Phone and after checking they said this set is ok and no repair need regarding my Problem, after suffering this problem i visit again there 26/9/2017 and they told me to resolve this issue in 2 days, after 2 days on 28/9/2017 i have my phone but that issue remain same, After that on Date10/10/2017 i visit again there and this time they provide my a working samsung phone for my use and it's work good as other normal phone but after 5 days on date 14/10/2017 they still cant able to find any problem in my own phone .
I am still facing that network issue in my phone and i am tired to find how to use my mobile phone Kindly provide me credit note for same amount so i can buying a other new phone, Kindly Help