Samsung India Complaints & Reviews

I have purchased the new samsung galaxy note 8 phone from the official samsung store at puducherry on 22-oct-2017 21:12.

Issue1: they said you will receive the free wireless charger after 3 days through my galaxy but nothing i have received and no proper response from the shop.
Issue2: i didn't faced any problem till today morning (18-nov-2017) but now my phone screen flashing continuously and i'm not able to use the mobile. I have approached the service center today at 12:00 pm puducherry and requested for the phone replacement since i have used the phone only for 25 days. They said replacement is not possible but we will replace the screen if you agree to pay for that. Then i asked about the warranty and he said we will consider this as a damage (Actually there is no damage on the phone) and we will not able to replace the screen for free of cost. Then i left the service center and called the toll free number about this incident but not getting any solution.

This is the first time i am using the samsung phone (Gifted by my wife) after using nokia, iphone & microsoft for 14+ years. I've not faced such kind of issues with these phones and really worried how you are taking care of the customers and value of the money. Even we have not yet started paying the 1st emi.

I'm working as a technology manager in a it company and i am really is enjoyed using this phone battery life, performance, apps and sharing this to my teams. But today i am totally frustrated and i request you to provide me a solution for this.

Purchase date: 22-oct-2017
Sales invoice number: 470
Phone cost: 67, 900 inr
Place: puducherry
Call reference number: [protected]

I bought a samsung s7 edge in may 2017, and it started developing hardware issues and stopped charging within a month. There service center claimed there must have been a water damage, which after a long ordeal they accepted that they will replace the usb charging hardware and accepted that there was no water damage. They for some reason also replaced the display even though it had no issues. This display installed was faulty and started giving issues.

After 2 months, my display has started flickering like disco lights. Service center guys say that this is due to some physical damage to the phone (I have handled my phone as carefully as i would handle my little 2 year old son, trust me). The screen of the phone is intact, there is not even a single scratch on the phone, but according to samsung the display inside has been magically damaged and they will not repair it for free, and are asking for 15k!!!

Attaching the phone condition, complaint reference number [protected]. Imei number [protected].

My name is samenam sheikh and i purchased a microwave oven on the 10th november 2017 and had the samsung representative on the same day for the demo and he showed us that there was 2 buttons which was not working the model number of the oven -:-mc35j8085pt/tl. Purchased from zaid enterprises situated at andheri west. A complain was logged with complain number [protected] on the same day we had the engineer who opened the panel and god only know what he did with the panel but after that he spoke to his senior and closed it. He left and after that the microwave started to jump in the time. If you set to 1 minute it will automatically change to 3 minutes ad start again. There was a second complain made with samsung number -[protected] but there was no action taken. The dealer was called and he said that the company's engineer will rectify the fault but no one came till this date and today is 17th and nobody has come. We register another complain about it, the number is [protected].
I request either to resolve the issue at the earliest or replace the product since it is just purchased and is on warranty. Its a complete dissapointed to buy such an expensive product and is not working as it is suppose to. This is a first samsung product bought by us and we are not happy with it.

On facing the charging problem of my mobile handset model samsung j7 purchased on 27/07/2016, i deposited it to the nearest service center on today 18/11/2017 for repairing at agartala, tripura - 16, tripura - 791119. I have been informed by the servicing people that the problem is with the connector of the handset, but the battery is ok and it would take a week for repairing as the parts is not available.in the evening i have been informed by the servicing people that the problem is with the connector as well as the battery of the handset and it would cost rs.1500.00 for repairing. Again after one hour i have been informed by the servicing people that the repairing cost would be rs.1800.00. The way it is being handled i felt cheated and have the doubt on the integrity of the servicing people. You are requested for looking into the matter.

Hi,

My name is ritesh jaisinghani i had bought this note 5 duos sm-n9208 on december 18th 2016, my phone is warranty, my phone was on charge and when i unplugged it my display got a line (Pink colour) and all on sudden it started getting colored on screen from white to pink. I went to service centre and no being in warranty they telling me to pay rs.8065 which is absolutely outrageous.. Please to consumer compliants to look in the matter and help me resolve this before my warranty gets over with

I realized it is a big mistake to believe that one should only buy mobile handset from reputable organizations only. I bought a brand new samsung j5 prime from samsung authorized showroom (Ss communications) at himayatnagar hyderabad on the 22nd oct 2017. Within a fortnight we begin to have problems with the phone. It conked off with a blue screen every day and we had to force restart it. We took it to samsung authorized service center at kharadi pune where we were told it's a software update issue and they supposedly rectified it and also did a quality check. They confirmed the issue will not recur. However the issue has cropped up again! Can samsung please replace my phone and provide me with a proper piece?

Hi team,

This is in regards to my service request #[protected] for samsung microwave ce117adv.
I raised a complaint on 16th novebmer’17 stating that, my microwave is producing an error code –se - while trying to reheat the food. I was asked for preferred time to attend my complaint and i have shared my available window between 11am to 1pm for the engineer to visit. However, the engineer srinivasan came at 3:30pm which was not in my preferred time and on top of it he did not clean the ribbon cable with the ip solution or some cleaning solutions/ spray which he was supposed to do for fixing the se error, rather wiped cloth and gave temporary fix. Later on 17th november i got the error reproduced again with the same error code –se-. Today, 18th november i called the samsung customer care to report the re occurrence of the issue and suggested my preferred time as 11am and to send senior engineer who can fix the issue permanently. Both the chennai service center and assigned service engineer did not bother to address my concern and the response was very lethargic (Example) the service center manager informed me that, the service engineer will visit anytime between 12 noon to 7 pm. I called the samsung customer care 4 times until 3:30 pm to inform no proper communication or professional service received from samsung service center chennai.
There is no communication from the service engineer or bothered to attend my phone call even after 5 long rings… i have lost hope on samsung after service as they rely on some unfit service centers to support their premium products.
I wish i should have paid this service charge to some professional third party service centers rather considering and paying to this unprofessional samsung service center operates from chennai.
No one has contacted not visiting until now 5:45pm
I am dissatisfied with the service and never ever expected this kind of customer experience from anyone.

Regards,
Gerald louis
[protected]
[protected]

Product quality of samsung has gone so down that its confirmed that within warranty period of your purchased device no issues will occur. Once the warranty period is over, surely your device will be faulty. I have bought a samsung tv, model number ua32j4300armxl on 20 mar 2016. 1 week back suddenly the tv went off. Called the service centre, they came and detected that the panel is faulty and repairing would take rs.14, 000. Even if the pcb was the problem, i would have considered. But how come the tv panel go faulty so early, without any damage or harm made to the device. I mean what a great job samsung... Your customers will keep on buying tvs every year!!! Thats how you have made your products. Highly disappointed with samsung. My recommendation to all the buyers who are planning for samsung product purchase, please look for another. Else you will also end up listening "its electronics device mam, kuch bhi ho sakta hai".

Sorry but i want to start with that samsung has a poor service support!
I bought a samsung smart tv on 19/10/17, however the same was installed on 21/10/17. After 4 days i. E 25/10/17, the same stopped working.
I had raised a complaint on the same date. First they agreed that the tv will be replaced but after sometime, they informed that it is not in their warehouse, hence refund will be generated.
Its been nearly a month now, we dont have tv in our home. Do they care? Nooo
Its been nearly a month now, we are paying for our hd dth connection. Do they care? Noooo
Also no alternate solution was provided like stand by tv for somedays, upgrade to higher model if the same is not available.

On asking about the service center today also i. E 18/11/17, i was informed that may be 15 days more will take for initiating a refund.

So ultimately they are taking 1 and a half month for service which is called a very poor support system.

I wish i should have bought some other brand instead and will never go for samsung again and also will not recommend it to anyone

Rating in minus

Please provide me md's email address so the matter can be escalated.
Tanuj sidana

I had purchased my phone 2 months back i. E on 29/08/2017 and theres a pink patch on the right side corner of the screen all of a sudden (The phone didnt even fall). I had been to the service station and they said it cant be claimed under warranty. They showed me three to four phones which had the same issue.
How can there be four phones with the same issue at the same place.
And what issues are covered under claims then?
Having a problem like this within such a short period of time is a sign of bad quality maintained by samsung india.
Kindly suggest as the amount required to replace the display is 5k which i believe is too much and should be covered by the company in warranty.

Hi,
We have purchased a samsung headphones it got damage under warranty we had been to samsung service center 199f, 1st floor 27th cross 7th b main 3rd block jayanagar blore 560011
Ph:[protected]
Email : [protected]@blrgmail.com
And they made us to roam here and their for some or the reason and today at last one of the exucitve received and she told we will call you in 2 to 3 days once we receive the product and till today i haven't received any call from their end and today i visited the branch again they are saying that we have only product at present so i told them to hold that till monday i will collect but for that they told we can hold and i went and spoke with the service director his name is sunil cutinha his response was very bad and even i told to him that hold the product till. Monday his response also was. The same we. Can't hold on the same time i told hold or else i need to. Take next step he told ok do as you wish...

I want a quick response for this mail and you people need to take action on that sunil at earliest please contact them and tell them to call me on monday if the product is available. [protected]

Dear sir
I purchased samsung galaxy j7 pro mobile from relaince digital west bengal howrah purchase date 1 december 2016. After few months its display has blinking and i am very sure that there is no damage done by me even by mistake. Then i go service centers technicians teke the phone & lodge the complaint bt after few days service center call me & refuse to service dew to water lock.. Bt my knowledge there is no any water damage by mistake.. & finally service center told me to i had to pay rs 9000 for repair your phone.
Sir please help me my no is [protected]/[protected]

Hi
I change may samsung a510 mobile batry but that time batry pickup not give

Your service center agrvall mobile sopp beed

And your site hed maneger sandip sir and maynk sir ask you change batry and protection ham denge but that time problem is very low so

I pad 1750 batry chargesh

But your service is very bad

I very harisvment given you

Plz needfly me
Plz ignore my complen
Your manegar
Care mayank and sandip 2nd samsung

[protected]
[protected]

[protected]

All agent i speek may problem releted

So plz i ateech my batrry bil amount

I replece mg amount

Regards
Thapde gs
[protected]@gmail.com
[protected]

I bought note 8 on 10th november and next day i was facing issues with battery draining and heating of phone while using it and i submitted to samsung service centre as i am facing issues with phone but they are not able to solve the issues and giving same phone as i wanted to replace as i have paid a huge amount to buy note 8 but i am getting defected piece so i am requested to replace but they are not solving my problem

I have purchased a samsung j7 prome at the price of 21, 000 on 16/10/2017, and it was dameged by small accident between the 9th day of purchase, and it has replacement warranty, and i submitted it has to replace the mobile the date of 26/10/2017 at samsung service centre, but till now i didn't recive any replacement, and when i was went to the service centre to asked that to office in charge, he replied to approach to company, now what to do now??

A service issue with my washing machine was raised hence a person from samsung had come to attend the issue
Name of service man: chandru
Contact: [protected]
This guy charged 350 bugs but didn't give any receipts for the same. And now she is not even solving the issue nor he is refunding the amount. Kindly resolve the issue and help.
My name: vinay patil
Contact: [protected]

Hello friends.,

I took samsung j7 mobile from universal within 5 monthns it's got charging problem then i went to telangana, hyderabad customer service but they are really stupids and i don't know how company gave them jobs as support but that people behaving like as owners and talking in very rude manner also they doing damages to our batter like accessories so again they are not resolving our issue and again they raising one more issues to customers what is this hell till i am not getting that point. I bought samsung mobile that's mistake i did and created punishment myself why these people don't have any heart and frankness chee chee god never leave them he will punish them very hardly... So please frends dont believe this company support people...

Back side camera pictures are too dark where as this was highlighting feature of s8. Finger print scanner does not work properly. Automatically scratches are coming on screen whereas phone is always covered with original samsung flip cover. Edge screen lighting is also not working. I had visited your service centre & registered complaint [protected] however they refused to replace the phone and just offered a repair. 20 days old phone with so many problems is not acceptable for me so i either want a new sealed phone or want a refund of my complete money. I have also registered my complaint with national consumer helpline with reference 495482. Post which i registered a complaint on their website however no response from them

Sir i have samsung washing machine model no.-wf8550nma/xtl have noise issue sounds like generator i complaint on customer care on sept. Picked from samsung service center kaiser electronics patparganj delhi -92. I have pay rs 7055 against bill cash receipt no. 4922 dated 5/09/17. Detail of spares they change drum, 2 bearings and seal. After few days the same problem comes again than i complaint on samsung customer care on 22/09/17, 26/09/07 and 27/09/07 the engineer from service center comes and visit the machine is taken back to service center for re-repair on first week of october than return washing machine after few days the machine is working ok... But after 15 days the same problem comes again i complaint than engineer visit take video as i complaint on 4/11/2017 after than i got message from samsung on 06/11/17 that your unit need to pick and repair at workshop but no response from service center after many calls and reminder the position is same no one is taking any action against complaint kaiser electronic or samsung only harassing the customer. I am chasing like mad for my complaint but no response from samsung. I request you to take necessary action to resolve my problem if not than i will not suggest to buy any product in future of samsung...

Have ordered a mobile samsung c7 pro on november 13, 2017 from estore. According to tat, it should be delivered within 4 days, however, product is not yet dispatched by samsung even on 4th day and there is no update on that as well. I called customer care, but they also not have any info. And no one is providing any information. My ordered id is[protected]. Please ask them to dispatch my product, as i have already paid rs 21758.