Samsung India Complaints & Reviews

I realized it is a big mistake to believe that one should only buy mobile handset from reputable organizations only. I bought a brand new samsung j5 prime from samsung authorized showroom (Ss communications) at himayatnagar hyderabad on the 22nd oct 2017. Within a fortnight we begin to have problems with the phone. It conked off with a blue screen every day and we had to force restart it. We took it to samsung authorized service center at kharadi pune where we were told it's a software update issue and they supposedly rectified it and also did a quality check. They confirmed the issue will not recur. However the issue has cropped up again! Can samsung please replace my phone and provide me with a proper piece?

Hi team,

This is in regards to my service request #[protected] for samsung microwave ce117adv.
I raised a complaint on 16th novebmer’17 stating that, my microwave is producing an error code –se - while trying to reheat the food. I was asked for preferred time to attend my complaint and i have shared my available window between 11am to 1pm for the engineer to visit. However, the engineer srinivasan came at 3:30pm which was not in my preferred time and on top of it he did not clean the ribbon cable with the ip solution or some cleaning solutions/ spray which he was supposed to do for fixing the se error, rather wiped cloth and gave temporary fix. Later on 17th november i got the error reproduced again with the same error code –se-. Today, 18th november i called the samsung customer care to report the re occurrence of the issue and suggested my preferred time as 11am and to send senior engineer who can fix the issue permanently. Both the chennai service center and assigned service engineer did not bother to address my concern and the response was very lethargic (Example) the service center manager informed me that, the service engineer will visit anytime between 12 noon to 7 pm. I called the samsung customer care 4 times until 3:30 pm to inform no proper communication or professional service received from samsung service center chennai.
There is no communication from the service engineer or bothered to attend my phone call even after 5 long rings… i have lost hope on samsung after service as they rely on some unfit service centers to support their premium products.
I wish i should have paid this service charge to some professional third party service centers rather considering and paying to this unprofessional samsung service center operates from chennai.
No one has contacted not visiting until now 5:45pm
I am dissatisfied with the service and never ever expected this kind of customer experience from anyone.

Regards,
Gerald louis
[protected]
[protected]

Product quality of samsung has gone so down that its confirmed that within warranty period of your purchased device no issues will occur. Once the warranty period is over, surely your device will be faulty. I have bought a samsung tv, model number ua32j4300armxl on 20 mar 2016. 1 week back suddenly the tv went off. Called the service centre, they came and detected that the panel is faulty and repairing would take rs.14, 000. Even if the pcb was the problem, i would have considered. But how come the tv panel go faulty so early, without any damage or harm made to the device. I mean what a great job samsung... Your customers will keep on buying tvs every year!!! Thats how you have made your products. Highly disappointed with samsung. My recommendation to all the buyers who are planning for samsung product purchase, please look for another. Else you will also end up listening "its electronics device mam, kuch bhi ho sakta hai".

Sorry but i want to start with that samsung has a poor service support!
I bought a samsung smart tv on 19/10/17, however the same was installed on 21/10/17. After 4 days i. E 25/10/17, the same stopped working.
I had raised a complaint on the same date. First they agreed that the tv will be replaced but after sometime, they informed that it is not in their warehouse, hence refund will be generated.
Its been nearly a month now, we dont have tv in our home. Do they care? Nooo
Its been nearly a month now, we are paying for our hd dth connection. Do they care? Noooo
Also no alternate solution was provided like stand by tv for somedays, upgrade to higher model if the same is not available.

On asking about the service center today also i. E 18/11/17, i was informed that may be 15 days more will take for initiating a refund.

So ultimately they are taking 1 and a half month for service which is called a very poor support system.

I wish i should have bought some other brand instead and will never go for samsung again and also will not recommend it to anyone

Rating in minus

Please provide me md's email address so the matter can be escalated.
Tanuj sidana

I had purchased my phone 2 months back i. E on 29/08/2017 and theres a pink patch on the right side corner of the screen all of a sudden (The phone didnt even fall). I had been to the service station and they said it cant be claimed under warranty. They showed me three to four phones which had the same issue.
How can there be four phones with the same issue at the same place.
And what issues are covered under claims then?
Having a problem like this within such a short period of time is a sign of bad quality maintained by samsung india.
Kindly suggest as the amount required to replace the display is 5k which i believe is too much and should be covered by the company in warranty.

Hi,
We have purchased a samsung headphones it got damage under warranty we had been to samsung service center 199f, 1st floor 27th cross 7th b main 3rd block jayanagar blore 560011
Ph:[protected]
Email : [protected]@blrgmail.com
And they made us to roam here and their for some or the reason and today at last one of the exucitve received and she told we will call you in 2 to 3 days once we receive the product and till today i haven't received any call from their end and today i visited the branch again they are saying that we have only product at present so i told them to hold that till monday i will collect but for that they told we can hold and i went and spoke with the service director his name is sunil cutinha his response was very bad and even i told to him that hold the product till. Monday his response also was. The same we. Can't hold on the same time i told hold or else i need to. Take next step he told ok do as you wish...

I want a quick response for this mail and you people need to take action on that sunil at earliest please contact them and tell them to call me on monday if the product is available. [protected]

Dear sir
I purchased samsung galaxy j7 pro mobile from relaince digital west bengal howrah purchase date 1 december 2016. After few months its display has blinking and i am very sure that there is no damage done by me even by mistake. Then i go service centers technicians teke the phone & lodge the complaint bt after few days service center call me & refuse to service dew to water lock.. Bt my knowledge there is no any water damage by mistake.. & finally service center told me to i had to pay rs 9000 for repair your phone.
Sir please help me my no is [protected]/[protected]

Hi
I change may samsung a510 mobile batry but that time batry pickup not give

Your service center agrvall mobile sopp beed

And your site hed maneger sandip sir and maynk sir ask you change batry and protection ham denge but that time problem is very low so

I pad 1750 batry chargesh

But your service is very bad

I very harisvment given you

Plz needfly me
Plz ignore my complen
Your manegar
Care mayank and sandip 2nd samsung

[protected]
[protected]

[protected]

All agent i speek may problem releted

So plz i ateech my batrry bil amount

I replece mg amount

Regards
Thapde gs
[protected]@gmail.com
[protected]

I bought note 8 on 10th november and next day i was facing issues with battery draining and heating of phone while using it and i submitted to samsung service centre as i am facing issues with phone but they are not able to solve the issues and giving same phone as i wanted to replace as i have paid a huge amount to buy note 8 but i am getting defected piece so i am requested to replace but they are not solving my problem

I have purchased a samsung j7 prome at the price of 21, 000 on 16/10/2017, and it was dameged by small accident between the 9th day of purchase, and it has replacement warranty, and i submitted it has to replace the mobile the date of 26/10/2017 at samsung service centre, but till now i didn't recive any replacement, and when i was went to the service centre to asked that to office in charge, he replied to approach to company, now what to do now??

A service issue with my washing machine was raised hence a person from samsung had come to attend the issue
Name of service man: chandru
Contact: [protected]
This guy charged 350 bugs but didn't give any receipts for the same. And now she is not even solving the issue nor he is refunding the amount. Kindly resolve the issue and help.
My name: vinay patil
Contact: [protected]

Hello friends.,

I took samsung j7 mobile from universal within 5 monthns it's got charging problem then i went to telangana, hyderabad customer service but they are really stupids and i don't know how company gave them jobs as support but that people behaving like as owners and talking in very rude manner also they doing damages to our batter like accessories so again they are not resolving our issue and again they raising one more issues to customers what is this hell till i am not getting that point. I bought samsung mobile that's mistake i did and created punishment myself why these people don't have any heart and frankness chee chee god never leave them he will punish them very hardly... So please frends dont believe this company support people...

Back side camera pictures are too dark where as this was highlighting feature of s8. Finger print scanner does not work properly. Automatically scratches are coming on screen whereas phone is always covered with original samsung flip cover. Edge screen lighting is also not working. I had visited your service centre & registered complaint [protected] however they refused to replace the phone and just offered a repair. 20 days old phone with so many problems is not acceptable for me so i either want a new sealed phone or want a refund of my complete money. I have also registered my complaint with national consumer helpline with reference 495482. Post which i registered a complaint on their website however no response from them

Sir i have samsung washing machine model no.-wf8550nma/xtl have noise issue sounds like generator i complaint on customer care on sept. Picked from samsung service center kaiser electronics patparganj delhi -92. I have pay rs 7055 against bill cash receipt no. 4922 dated 5/09/17. Detail of spares they change drum, 2 bearings and seal. After few days the same problem comes again than i complaint on samsung customer care on 22/09/17, 26/09/07 and 27/09/07 the engineer from service center comes and visit the machine is taken back to service center for re-repair on first week of october than return washing machine after few days the machine is working ok... But after 15 days the same problem comes again i complaint than engineer visit take video as i complaint on 4/11/2017 after than i got message from samsung on 06/11/17 that your unit need to pick and repair at workshop but no response from service center after many calls and reminder the position is same no one is taking any action against complaint kaiser electronic or samsung only harassing the customer. I am chasing like mad for my complaint but no response from samsung. I request you to take necessary action to resolve my problem if not than i will not suggest to buy any product in future of samsung...

Have ordered a mobile samsung c7 pro on november 13, 2017 from estore. According to tat, it should be delivered within 4 days, however, product is not yet dispatched by samsung even on 4th day and there is no update on that as well. I called customer care, but they also not have any info. And no one is providing any information. My ordered id is[protected]. Please ask them to dispatch my product, as i have already paid rs 21758.

Hi,

I have log a complain on dated -31.10.2017 case#[protected] but till now my issue not resolve,

This is very worst service.. No one confirmed the status, technician say part received but he found defect when he is on the way..

Call centre saying that part not delivered.

Plz resolve the issue otherwise i will choose other way to solve my issue.

Hello,

Samsung is cheating me since last couple of months by killing my time and energy in useless talks and not replacing the defected part of my led tv
I had left with no other option but to get the help of consumer forum.
My complaint reference no.[protected], where i am connected with rohit majumdar whose job is to misguide customer and force them to settle with whatever he wish.

I have bought samsung smart tv with below details
Model no. Ua46d7000lrmxl & serial no.20003zeb900521b

My tv has suddenly stopped working and after complaining for several months i landed up with solution that the tv cannot be repaired as company doesn't have the part been manufactured now so there is only one option of getting refund of tv which is just 10% of the total value. When i asked how the depreciation % has been calculated there was stupid answer that it is confidential and cannot be disclosed. I don't want refund of tv as the amount is good for nothing i cannot even buy remote control of my tv in this nominal amount given to me. My tv should be repaired as i cannot afford now to buy such expensive tv again which has such a short life.

If you can give better solution it will be good for both o[censored]s, else i will have to move further in legal actions soon against samsung and rohit majumdar as any day i will be given better option then what is given to me right now by the court of law.

I am requesting again to look into the matter and let me know what really samsung can do for their customers apart from cheating and being rude to them.

[protected]@rediffmail.com

I purchased samsung j7 pro mobile from bajaj electronics, attapur, hyderabad on 4th nov. Paid rs.20900 for the same and within 10 days, its display has gone and i am very sure that there is no damage done by me even by mistake. Service centers refuse to replace the display stating it can happen by mistake without knowledge of the owner but comes under damage and i have to pay. After visiting 3 service centers, finally i had to pay and get it replaced. One of the customer support engineer told me that they are getting minimum 3 cases per day which are similar in nature. Its product fault and customers are suffering. Samsung service center at nanalnagar told it will cost 5800, another branch quoted 5000. Finally, i had got it done from madhapur branch at rs.4554. Same display replacement costs differently at samsung authorized service centers.

I bought a samsung refrigerator 3 years back, and from the very first year it is getting malfunctioned every year. Same machinery part is failing over and over again and in fact that part is not even covered under warranty, so as a result each time i end up paying a huge amount for that part. This is really frustrating when you invest so much money in a trusted brand product and it does not even last for a year and also fails to perform repeatedly. This is about the trust that my family members have in samsung as a brand, so could you please take care of this and get us out of this mess? Still it is not working and i am not filing any repair request until i hear from you. I do not expect to spend that much amount on repairing of a newly bought product.

I'm using samsung s7 edge, suddenly my phone was shout down so i visited samsung service centre in paradise, hyderabad the engineer has checked and confirmed me that mother board has been dead i asked him for reason, he told me that there is no reason i lost my communication, worst mobiles they are selling samsung.
I have to pay 15000/- my question is y should i pay without my fault?
Kiran
[protected]