Samsung India Complaints & Reviews

As we have purchased above mentioned machine from ultra makes systems hubli, karnataka on 23/01/2017 (Uss-sar7e3u/wr), till now we are not satisfied about machine resolution/image clarity, even after rectifying several times by your technician/engineers.
So here by we request you to rectify the above complaints as soon as possible.
We appreciate your immediate response.

Dear sir/ma'am
Kindly be informed that i am your customer and right now i am so disappointed with your staff named murari posted in kaveri enterprises sigra varanasi.
1-he misguedes us for phone selection.
2-he used our bajaj card.
3-mobile is not delivered but amount is dedicated from my emi card.
4-he intentionally not cancel our order i think he use the product because product is not delivered to me.
5-he misbehave with me.
6-he use abusive language.
Kindly consider regarding this because it is very serious matter. I expect your favourable response.
Thanking you
Abha naraini verma
Varanasi u. P

I am sujeet kr mishra phone number [protected], email: [protected]@gmail.com

I purchased a battery from samsung service center on date[protected]. Warranty is for one year i. E[protected]. Battery is dead now. I reported to service center they told me that battery is not available at the moment. So i requested them to submit my battery so that i get a proof that i reported the defect in warranty period, but they denied my request. I talked on customer care number reference id ([protected]) with kashif. The service center denied request from customer care too. I mailed samsung and got no reply. I just want a proof that i reported it under warranty my warranty is going to expire in 20 days approx.
After when i talked with customer care they started to ignore me as a customer as if i never existed.

Desirable resolution :
Refund
Information on action taken against the service center
Apology letter from samsung for the inconvenience caused.
Compensation of all the losses.

Also reported in feedback form.

Service center location :
Express service
Samsung service center
Boring road, patna

Person dealing:
Vivek kumar f2f engineer
Abhay

My name vishal vodafone no -[protected] samsung code number mo[protected] galaxy-j7 pro j7dg gold (Amount-20900) imeino-[protected]
Missing date[protected] time-8 to 9 pm
Colour mobile –golden

My persantal data and my important dada
Janakpuri bus stand
Oder contact no-[protected]
Add-b-5, sita puri part-2 new delhi-110045

Vkils vuqjks/k gs esjk eksckbzy qksu tyn ls tyn dksf”k”k djs esjk eksckbzy qksu feytk, vksj mles esjk dke dk mkvk feytk,

Esa tud iwjh fkkus esa x;k ij ogka mugksaus iwnk dh eksckbzy qksu dk fcy gs rks rhkh esa vkidh f”kdk;r ntz d:xk\

Hello samsung team, i have an s7 edge about 15/16 months old and i am facing the pink line issue and its very very annoying. I had purchased the phone from dubai. I am current based in india mumbai. Please advice a solution for this problem. I tried the *#0*# the line has now become bold and prominent. I ve paid a very high price for this premium phone. Please help. [protected]@gmail.com

I called regarding refrigerator problem in august 2017 on 1-800toll free number of samsung how the local technician came to my house telling we are from samsung cust care and charged me 2400 for water leakage by changing sensors. After one month refrigerator not cooling. So when i called custcare they telling me they don't have complaint any in august2017. Now what should i do.

Hi all,

This is regarding my samsung refrigerator rt34 (M372358) which i had purchased on 22/05/2017 from panavision televideo pvt. Ltd.

Earlier we had godrej refrigerator which we had used for over 15 years only to be replaced as we were having issue with cooling. So on my friend’s recommendation we purchased samsung refrigerator.

As we are a middle class family we were really happy to have new refrigerator but since day 1 we are having issues. Which we told to the demo person (Mr. Pradeep) who had visited our place and same thing we also told the person (Mr. Ram) from where we purchased. There was problem with defrost cooling (More cooling) but no solution was provided to us but we ignored that and were using the refrigerator.

But now after 4 - 5 months cooling problem has started with fridge as well where cooling is very less and food items stink due to improper cooling. So we complained the customer support when my wife called they said shutdown the refrigerator completely for 2 to 4 hours and restart the system. When i came home she told me the conversation she had with your customer support so i again told the support stating the issue once again and again the same resolution was provided to me. So i argued with them saying that this in 4 to 5 months refrigerator and this problem should not come and told them to send some technician to fix it. On that the guy told me that his seniors will call us. So we waiting for 3 to 4 hours with no response from your support team. So we decided to call the person from where we had purchased the refrigerator.

On calling he assured us that he will look into it. And within hour we got call from number [protected] stating the technician will come in tomorrow at around 2 p. M.

So today (12th sep 2017) the technician visited our place and on checking told that some parts has gone bad which needs to be replaced. So we again argued with the seller and also with the above mentioned number to extend the warranty of the refrigerator if not the whole refrigerator. I told him that since day 1 the refrigerator is a defective one. So he told me that we are replacing the part for you, as if he is doing some favor on me. I told him that if you purchase a new phone and on opening the phone you find out that the class of the phone is broken than what will be your reaction, i told him if the phone company tells you that they will replace the new class for you will that be ok for him, to which he didn't answer my question. Than i told him the same problem if of mine. New refrigerator which seems to be a defective one.

I am really disappointed with the product and services which i have got from samsung which is one of the best brands in the world.

My complain number is [protected]

There is no picture on the tv screen. Have complained to samsung for the same. The representative of samsung can only come before 4pm, which is not comfortable for me. When ever they call, i ask them to come after 4, but they say they cannot. Do the service engineer expect me to miss my office to repair my tv?

Kindly suggest me as to what is to be done to make my tv working.

Thanking you,

Dear sir,
I have purchased one number of microwave-oven (Samsung mc28h5025vb and d4k47wfh600-434w) from sahej square situated at uditnagar, rourkela on 15/09/2016 amounting to rs 15, 400 (Including tax) with warranty period upto 14/09/2017.
During usage of the above mentioned product i have faced some major issues with the product and have raised number of complaints with samsung. But to my surprise some of the issues been acknowledged by the service person but some of the issues remained un-settled. We had filed complained within the warranty period with regard to the problems as mentioned below out of which one of the issue has been resolved within warranty period but other issues should have been resolved but could not be resolved due to unavailability of spare parts from samsung.
A series of complaints has been raised from our end which are mentioned below for your reference:
Date of complaint
Service request no
Person attended
Issues
Status of issue
14.03.17
[protected]
Don’t remember
Light fuse
Issues resolved.
19.08.17
[protected]
Athar/ sagar
Microwave-oven not working,
Sparking a lot.
Service person visited and gave a conclusion that there is a problem with capacitor, diode and assured that such parts need to be changed and he will change the same at the earliest.

20.09.17
[protected]
Kamal/sagar
Micro-oven not working.
Again visited but unable to find the fault.

23.09.17
[protected]
Athar/sikander
Micro-oven not working.
Finally traced out the fault with transformer, capacitor, diode and now they are asking for money amounting to rs 7, 000/- (Approx) although such problem continuing for the last 2 months.
All the complaint raised through mobile number – [protected].

During the last 2 months we have faced a lot of problem with the product. Though the problem has been continuing with the capacitor, diode since a prolonged period well within the warranty period against which a complaint is lodged on 19.08.2017 but the same has not been resolved till date and in the meantime the transformer lost it’s working condition (As admitted by the service attendant – sikander). As the issues complained against have been arisen within the warranty period and remained unresolved due to reason attributable to your service attendant such are need to be corrected by samasung.

Again talked with mr. Prashant on 25th september’17 vide call connection number – [protected] from my mobile number – [protected] and he assured that the same will be resolved within a day or two. But didn’t get back any information related to such query.

Talked with mr. Amit on 27th september’17 from my mobile number - [protected] but he is unable to take any decision from his end, so i asked him to transfer such call to his manager. But somehow the manager was not free but mr amit assured me that the manager will give a return call to my number within 1 hr. But to my surprise i didn’t get any call back from samsung.


With reference to trailed mail mentioned above vide reference no - [protected] i had received a telephonic conversation on 28.09.2017 from samsung and on the basis of such discussion the microwave-oven has been delivered to p s electronics (An authorised service center of samsung india electronics ltd) on the same day itself by us.
On 06.10.2017, i got a call from p s electronics stating that the transformer and capacitor are completely damaged and are need to be replaced and as your product dont have any warranty coverage so an amount of rs 3500/- (Approx) has to be paid by you.


Let me make you aware of the fact that the problem has been continuing since 2 months and a series of complaints has been filed by us (Detail of complaints has given above) since 19.08.2017 (Within the warranty period) but the same has not been resolved from samsung. As the issue complained against, have been arisen within the warranty period and remained unresolved from your end so the consumer should not be burdened with the repair & maintenance cost.

So it will be better if samsung repair the faulty microwave-oven from their end rather than burdening such cost upon us.

Being a valuable customer and completely relying on day to day electronic products, dont make us regret over purchasing your product.

We the consumer should not be burdened with the repair and maintenance cost though the problem could have been resolved from their end.

This sort of irresponsibility and casual approach to respond to the requirements of the customer is not expected from organization like samsung.

I have already posted on fb, mailed and twitted them but still the issue is not resolved. The screen got pinkish color and they are telling that it has been done by applying pressure. Nothing was done from my end but they are simply denying it. The phone is all good, there is no physical damage but still they are asking me to pay although it's in warranty. Apart from this the logo of samsung at the back is not in alignment but still they are not accepting it as a manufacturing defect.

Dear sir.

I m manoj kumar pandey r\o block - c house no - 01 sector 15 distt. Gautam buddh nagar uatter pradesh india

Subject -: sir i have purchases of one samsung j7 prime mobile dated 04. Nov 2016 joshi & sons sector 18 noida than three month is very good running but mobile right side switch is not working than i am drop your noida sector 3 service center your emp ask me that mother bord is problem creating my mobile is full warranty but his demand me rs. 8500/- rupee eight thousand five hundred only why i m paying my mobile is full warranty so i am not pay any one rupee pleases im requested to handle this cass

Regard

Manoj kumar pandey
C - 1 sector 15 noida india
Mobile no [protected]

Dear sir,
I had bought a side by side refrigerator on 14 may 2017 and it is not working since 10 october 2017. I had registered a complain on 10th through your customer care. An engineer had visited my place on 10th but he couldn't fix it. On 11th another engineer visited our place but he too couldn't fix it. Again another engineer called me today for an appointment for today. I fail to understand what is actually happening. I am a loyal customer of bosch, lg, hitachi and daikin as far as home appliances are concerned as per the recommendation of one of my friend i had bought this samsung refrigerator but considering the present situation i am having a feeling that i have made a big mistake. Is the quality of samsung product is so poor that it will stop working within 5 months? Ok, if i consider this as a one off incident then do samsung india have any expertise to repair it?
Regards
Ruby bose
Registered mobile no: [protected]

I bought samsung fhd led 32' tv from reliance digital service fun mall in coimbatore on 13th june 2014. On 7th of october the display suddenly started dis functioning. We registered a complaint in reliance digital customercare and they sent a technical person to check the issue. (They said they are sending an authorized samsung service person)

After checking the tv the technical person identified the display panel damaged and for replacing it we have to spend rs.15000/- additionally. (Already we bought the tv for r. S 35000/-) i started to argue with him because i am not rich enough to spend much amount and he contacted another person he said it will take rs.5000/- to replace the display panel. So i asked the contact details of both the service persons but the person who came for the service didn't disclose their name and contact details and left my home after collecting r. S300/- as inspection charges after arguing with him for a long time. He said he collecting the amount only because of my warranty period got expired.

So what i am coming to say here, why the display is damaging within 3 years that too brand like samsung. You are marketing your product by saying you have very good quality, if a product is not sustainable for 5 years atleast then what is the use of your brand.in fact we are using washing machine and pc monitor from the same brand. So hereafter i forced to change my brand and i will forced to change the customer mind those who prefers samsung brand. Because i am talking from the bottom of my heart, think that i spent 35000/- for a tv and after 3 years i have to spend again for the display. Its simply poor quality you are giving and you are exactly cheating your customers. I am not going to call any of your service person and i cant spent even a single rupee for this. I want your team to visit my place and resolve the issue immediately without charging any replacement cost.

I will wait another 1 week if nothing happens i will set to fire your samsung tv and circulate video through social media and i will suggest every one not to go for samsung brand.

Expecting your valuable response.

Samsung fhd led tv
Purchased on:13.06.2014
Model number:ua32f5500ar
Serial number:mr2p3paf200607

Regards,
Sunoj
[protected]

I have purchased samsung galaxy note 8 on 07.10.2017 at beam retail and infra private ltd, t2 samsung electronic experience zone, chhatrapati shivaji internation airport, mumbai.

During purchase your team person informed all the mobile accessories will be provided at the time of purchase itself, so i agreed and paid the full amount of rs.67, 900/- for galaxy note 8.

After billing that shop person told me that wireless charger will be provided through courier, for getting that there are some steps he explained to do mobile in app. I really disappointed why to do such formalities even after paying full money and why he not told me before purchase, if he told these things early definitely i would not purchase this mobile. He might also know well that's why he not told me before.

No other option for me to get the money back so i got the mobile and came back to my place. He told me with in two days some add will pop up in mobile and by clicking that add it will register automatically and wireless charger will be directly supplied to you by courier.

Still now i have received any add or message, when calling him he answered add will be coming on your luck, if the add appeared u can get otherwise you cannot get the wireless charger.

This is the type of service and support i am getting after purchasing such costly mobile. Very very bad experience for me for the first time, i never expected such type of service from sumsung.

Anyhow i want the wireless charger, please take some action to send me wireless charger at earliest.

Bill attached for your reference
That mobile shop person contact person
Mr. Kaleem
Mobile : [protected]

I ordered the samsung galaxy on max from flipkarts big billion sale when i bought the phone it said in the offers that the phone is eligible for the one time screen replacement offer. I went to a friend of mine who told me it comes on the my galaxy app. I activated the samsung account everything but still no notification of the offer. I just dont know when will they do it its my first phone with samsung n then with such services u wouldn't want to be lied to...
I have the screen shots of the offer n it does mention there about the offer for the phone being eligible.. This i need to enrroll before the 20th or i loose the offer
So samsung pls wake up n do something about it

Hello sir i am sohail i am operating your galaxy note 2 there are many features in that i like it but i want to update my mobile version but it is not responding some pop up message is coming while doing updation this problem is from last 3 months. I am request you sir please solve this problem as early as pissible your customer from mumbai thank you for listening...

My gear s2 is facing charging issue which is only 7 months old. Outside of charging pin is damaged some how. I visited to samsung service center (Babli media centre) they refused to give warranty. They told me that this was due to sweat. As sweat is liquid that is why they do not provide the warranty. Samsung demand this was is water resistance in spite of that they refused to provide the warranty.

Dear sir
I have problem with my mobile as mentioned in subjected line having charging issue it takes 6 to 7 hours 10% to 100%.
I have visited 2 times for the same and they update the software and give back and assuring it is working properly.
Now again m facing the same issue even mobile is under warranty.

Please let me know service issue and i can't visit the service centre again n again for the same issue.

It is second time that i am getting disappointed from your service.

All above is in line to be belief with another manufacturing company instead of samsung.

Kindly take the action and resolved the same at earliest.

Regards
Lalit kumar
[protected]

We have purchased a mobile Samsung j7 next on 27th September 2017 but has some problem
Frequently the ph switched off
We have given the mobile on 11th Oct at digital bhubaneswr they send us to Samsung service center
In service center they told us that the mobile was used on January 2017
How is it possible we have purchased on 27th of September 2017
Then they uploaded the software again and gave us buy when we reached at home the ph has Been switched off again
Pls help us
The bill is in the name of sradhanjali malice

Mob-[protected]

My washing machine drier was not working. I called the samsung customer care and they took my complaint and sent and engineer next day. Engineer saw the drier and told us that the cover of the drier is broken and is to be replaced which will cost 1500 rs total. We saw the cover and found it absolutely alright. Nothing was broken. We told him but he talked very rudely and said that without changing the cover the drier is not going to work. We did not found him convincing and so we told him that we will tell him later. He took 250 rs for doing nothing and went. Next day we called a mechanic and he told us that there is no problem with the cover only a wire is broken. He fixed it in 2 min and charged only rs 100 and cleaned the drain as well. So either the engineers of samsung group are not qualified enough to recognize the problem or either they are doing it purposely to gain extra money. But they should not forget that people are not so silly not to be able to distinguish between a broken cover with that of non broken cover.