Samsung India Complaints & Reviews

The after sales service provided by you is pathetic. The amount i have spent is alot and i could have got new product. Completely ignorant and harassing people at machine perfection, vidyaranpura post bangalore. Can't believe samsung don't have there own service center. People are not interested to help and are only after money.
Hope someone takes action on them.

My new samsung mobile purchased 10.5.17 my mobile warrenty 1 year and accessories 6months warranty... My mobile headphone damage in 3 months... It is my fault??? I ask with samsung company.. My headphone not warrenty coverd in 4months.. Diamond harbour (Westbengal) mobile service center any customer product warrenty not coverd sincerely and bihebear very rootly. This time last for the samsung product. Service is very bad. Bad customer handling... My mobile number-[protected]

Dear concern,

On[protected] i had purchased a7 2017 from jasmine infinite ltd vadodara raj mahal road. From day 1 i facing eco sound problem from my oopponent's caller. So i visit samsung service centre. They told me to change sim and try. So i changed and try with another sim but same problem raised so again visited and your service provider told me same story to change sim and also they rub brush below side speakers of phone. This is raj mahal road service provider. So on 4th october i visited gayatri enterprise for same rreason they told me to upgrade my phone if problem resolved then okay otherwise they make it doa. So i told them go ahead. They upgrade and check but problem remains same. So they make it doa and told me samcc will call you to collect doa papers and handset. On 6th october i got call from samcc to collect doa handset so i collect and they told me to get new one from retailer from where i purchased it. Retailer told me that they have no stock it will be stock till monday. So they will provide it me on monday.
Now my request is that from day one i am suffering from samsung. If i had purchased new one for a reason to use why i have wait so much long to get my handset. If samsung unable to provide solutions fast then give me refund asap.

Hope your will reply in customer satisfaction as a brand name like samsung.

I am a engineering student from guntur. I am unhappy with the service i got from the samsung service center. I gave my mobile at service center on 28/8/2017 on the issue of charging problem and battery problem. They told me that they will intimate me furthur. Buy they never intimated me about my mobile service till telephoned the service center and visited on 12/9/2017. After this they apologized and returned mobile on 17/9/2017 and charged rs3700. I noticed the back glass of my mobile was not fixed properly and scolded them and again they apologized and did some adjustments and gave me back.
Again after 1 week the back glass was openibg up and charging problem repeated. So, i consulted customer care and failed complaint. So they repaired my mobile and now the vibration feature is not working in my mobile after this repair from samsung service center. I complainted almost 4 times but they ate not responding properly. What should i do now??

Mai last 2 n half month se s8 use kar rha hu, aur iske pahle bhi samsung ke bahut se mobile use kr rha hu..s8 is superrb mobile..bus bahut kam height se girne par bhi iski screen crack ho gyi..maine iske regarding support me mail kiya to suppprt team ne service center jake physical inspections karane kaha..maine wo bhi karaya wha unhone 14000 kharcha bataya...bt jab s8 ki screen me cornig gorilla glass laga hua hai phr bhi ye itne kam height se tuta kyo..aapki service team ne ye kah ke apna palla jhad kiya ki hum kuch nahi kr sakte..aapko kharch krna hi padega..very disappointed from samsung team..i want my one time screen replacement...

I hd purchased samsung earphones hs130 3 months back, suddenly one day left side earpiece was not working. I visited nearby samsung service centre at sion circle, mumbai for the same n registered request for replacement on 21st september 2017. A wk later i got sms saying ur handsfree hv been replaced, so i visited the centre for collection n i got shocked as they said the handsfree they received is faulty. I requested them for urgent replacement n they promised me for the same n will call asap as they receive new handsfree.
Now its over 10 days for that n still i haven't got their call instead i hv called them quite a number of times, n everytime i called for the status i get reply saying still in process n ask my contact number again n again. I m really frustrated with this kind of poor service. I need an answer from their head or otherwise i'll sue them in consumer court.

Purchased a washing machine model nowa90j5730ss/tl. After three washes noticed a dent on the front. Having made a complain it is not dealt properly by the service centre. The engineers came and took photographs and videos also and say we never allowed them to touch the machine. Want to replace the machine as the company offers 10 years warranty as early as possible

My parents bought rs.36k tv early august. The delivery was supposed to be 3 days after purchase, but samsung booked an engineer for installation (Fitting stand and plugging to wall - which is done by customers across the world - i own a samsung tv in uk that i fitted on my own) for a day after purchase and then had to wait for weeks together for someone to turn up.
Within a month, the tv is broke and on complaining an engineer was sent in 3 days and now a week and half after they are still waiting for parts. This is terrible service. They should not go through this ridiculous service just after a month of purchase, it should have been as easy as swapping a tv. This is terrible standard of service and i am hoping you sort the issue as early as possible, compensate them for the gross inconvenience you have caused them or refund the value of the tv so that they can go for other options.

We bought samsung refrigerator just six months back and now new fridge giving cooling issuesafter lot of follow up with the support service three service epngg already tried to fix the issue even pcb part replaced still the problem. Remaina the same i have asked for product replacement as the last option now and save us from further harassment samsung had given the worst experience of life to us we are hoping to either get the refund of the product replacement

With great disappointment, anger and still some hope i am writing to bring to your notice the horrible experience i am going through with employees of your organisation and retailers your choose to deal with, all in the name of making a foolish decision of buying your flagship phone.

To begin with, on 2nd october 2016 i bought my samsung s7 edge 32gb gold (Item code-196132/) from croma store (Dt mega mall gurgaon). As per scheme of the store i got one time screen replacement offer within warranty period which i had not use till date. Coming to present time, my mobile screen has broke on 1st october 2017 and i could not submit my phone within warranty period as the service centres were closed on 2nd october. I went to croma store on 3rd october and they refused to accept my phone, as the concerned person was on leave and suggested to contact service centre directly. On 4th october, when i went to the samsung service centre in sector - 15 gurgaon, inspire of admitting to the horrific experience i had, they did not service my phone and simply registered a complaint (Complaint no - [protected]). Till date i have heard from no body, neither samsung nor croma when for no fault of my mine, i am being tortured and deprived of my consumer rights. We have made numerous calls but nobody seems to actually care for their customers.

I could have shared my horrifying ordeal with my few media friends and they would have loved to take it forward to get me some help at least. However, whjie i still await to hear on my complaint, am writing to senior authorities to look into this matter so that i can utilize my one time screen replaceable scheme. Please understand for you it might be just one customer, but for the customer its their 51 k of hard earned money. Hope some one is listening and will positively get back else i will be pushed to take all desperate measures and at least ensure that i create enough noise around this because it sure is one hell of torture i am being subjected to.

Pooja rana
[protected]
[protected]@gmail.com

The phone bearing imei no[protected]/01 [protected]/01 is showing suspicious behaviourand seems to be hacked since the day i bought it. I believe it is a manipulated phone. Request an urgent response as it has serious consequences. The edit button on the screen as well as calls being made from the mobile as well as the torchlight of the phone being switched on despite the phone being switched off is clearly fishy and there seems to be a sustained effort to utilise the phone remotely.
Need an urgent response

I had purchased samsung on nxt mobile in july 2017. From starting it is hanging. I have gone to service centre; service centre only upgrade software but right now problem has not solved. It is hanging. I've many times complaint to samsung bt no resolution right now. Request you to pls do action on samsung and exchange my mobile phone. When i press soft key, sometime it is hanging. If samsung will not replace my mobile; will go to consumer court. My contact number is [protected]. Alt no - [protected].

I have registered complaint about cooling problem in ref. I was told when i followed to assigned eng. There is a gas leakage problem which was going to attend today. Today when i had contacted thrice with eng he had given another number to contact[protected] to which i had contacted to know the status from branch head santosh verma. He informed me that the part was not available with us and received on the second half and our office timings does not allow us to all the service call to eng after 7 :00 pm. Hence your call will be attend by tomorrow. My only question is that

Is this is criteria samsung commits if the call is generated a days back and eng are not able to complete.
Secondly, f1 info services are not having samsung official email ids... Or it is that they are not allowed by them to share if certain query is not been attended by his team.

I am always fan of samsung products and services but now onwards it makes me think twice before making decision.

I would appreciate if clarity should be given on the given raised issue.
Thanks,
Rajat

Hi,

My name is hameeda khan from lucknow uttar pradesh.

I have purchased samsung led tv model number samsung led 32fh4003 on 20th august' 2017 from relainace digital, srs mall, gomtinagar lucknow.

I didn't get its installation properly. After 2-3 days of pruchase i have log a speaker sound complaint. Engineer visited my place and he told me that there is speaker's manufacturing defect and we must log request for replacement or refund. I requested for refund. Few of your supervisors told me that refund process cannot be done the after 2 days they told me your refund request has been processed then after 2 days they told me that it cannot be refunded you have to take replacement. They were actually not clear what to process and what not to process. Finally when i pressurised them they processed my refund request. Refund got aprroved on 20th sep' 2017. I was following up on regular basic i called on samsung toll free number i. E.[protected] the executive told me that it will get 15 days to get the cheque from the date of approval. I was waiting patiently when i called up on 30th sep 2017 to get the status of my refund request the toll free executive told me that i will get the refund cheque by 5th oct' 2017. Again i started waiting for 5th oct' 2017. When i called on 5th oct' 2017 the toll free executive told me that i will not get the cheque on 5th oct' 2017 as it takes 15 "working" days to get the cheque after date of approval. Why they never told me that it takes 15 "working" days before?

Why samsung behaves so irresponsible to their customers. I am just fed up. Purchasing samsung is like troubling my ownself. My expereince is really very bad. I will not recommend samsung to anyone else.

Dear sir,
Further to my reference number [protected], please note that your service engineer visited on[protected] to my house and witnessed the machine error.
Accordingly they said mother board to be changed.
As per my previous complaint register [protected] on 06th june-2017 (Same error), they have taken the machine (1 month in their workshop) and repaired (Replaced balance bush, spring — except mother board) and returned to me with out rectifying the defect.
Now i feel that you want to change all the parts except the washing machine body. Hence i request you to replace or refund the machine and i am not happy or trust in your service/product. Please advise.
Till now i didn't receive any information from your side. My no.[protected] or janet no-[protected]

Hi,

I had purchased samsung galaxy s8 during an employee sale on the samsung online shop. As per the terms of purchase the device was eligible for a free wireless charger and hdfc cashback of 3000/-

The wireless charger was to be redeemed through a coupon code on the 'my galaxy ' app. My device was ordered on 30aug2017 (Order no[protected], invoiced on 19 sep2017 (Attached) and delivered on 21sep2017.

Even though i had activated the device on the same day (Within due date of 30sep2017), samsung refuses to entertain my claim for wireless charger stating that the activation date is 30may2017 for my device, which is absurd.

I am attaching herewith all the details needed related to my grievance. I am also not sure if i will receive the cashback in the month of nov, 2017 as per the terms.

Please look into the matter at your earliest convenience.

I have bought a samsungsmart phone of model no. J5 about 5 months ago, so, my earphone is in warranty period. But i didn't get success to exchange my earphone due to misbehavior of service centre staff in south gandhi maidan, charch road, jaiprakash nagar, gaya, bihar-823001. This event discourage me to use samsung company goods. So, please take a quick action on it and solve my problem.

Hello
This prob continued in third time.
I am totally upset for purchase samsung on max. Because just 3 days used but touch not worked and adapter not worked. Your customer center solved and touch fully changed. But now every notifications came my mobile screen move to up and down and back button not worked all time home button used. So i am not satisfied used samsung mobile because i am not to feel new mobile so please replace my mobile.

Otherwise this news updated all social medias i have facebook account 2300 friends list so please solve my problem.

Dear team,

I have purchased a new phone samsung j7pro in august 2017.
2 days back, when i was working on my phone, the display suddenly had a blue patch at the bottom right corner. As i work in bank, i thought it is a ink pad touch on the phone display and went to my dealer for the liquid to get that ink out of the display.

He told me it is a display problem and asked me to contact service center for the same as the phone was under warranty.

Yesterday evening, i went to the center. They told me that it is an ink spread problem probably occurring due to hard pressing of display. They were only giving me reasons of how this problem can occur and various reasons. They were not ready to listen to the actual and the real situation in which the phone went to.

While selling the phone no one is saying that this this this this this this point of the phone is not covered under warranty. If even the display is not covered under warranty than wats the use of warranty. I don't mind if i had made a mistake while using the phone and something might have occurred. But this is all of a sudden and was not under any pressure. The reasons given by the service center were not logical at all. I being a samsung customer since last 7 years do not understand why such harressment is being done.
Please help me repair my display without any cost as the phone is completely under warranty and is not physically damaged.

Sir mujhe bhot pareshan kiya ja rha h.. Mera ek led monitor jo kharab hua tha.. Jo abhi warranty mein h.. Jiska bill bhi mere pass h.. Fir bhi mujhe warranty nhi di ja rhi.. Roz koi new document lane ko bolte h.. Affidavit manga wo mene de diya bill manga wo mene de diya.. Ye mene online purchase kiya h.. Ab bolte h declaration later la k do.. Warna warranty nhi denge.. Or mene jha se online liya tha wo bol rhe ki hum declaration nhi provide krate.. Btao sir mein kya kru.. Or samsung service centre ka head mujhe abuse krta h or dhamki deta h ki teri gardan kaat dunga.. Btao sirr.. Recording h mere pass..
Service request no:- [protected]
Mobile no - [protected]
Name - himanshu kkumar