Samsung India Complaints & Reviews

Address: 560068

Website: shop.samsung.com/in

Hi,

I had purchased samsung galaxy s8 during an employee sale on the samsung online shop. As per the terms of purchase the device was eligible for a free wireless charger and hdfc cashback of 3000/-

The wireless charger was to be redeemed through a coupon code on the 'my galaxy ' app. My device was ordered on 30aug2017 (Order no[protected], invoiced on 19 sep2017 (Attached) and delivered on 21sep2017.

Even though i had activated the device on the same day (Within due date of 30sep2017), samsung refuses to entertain my claim for wireless charger stating that the activation date is 30may2017 for my device, which is absurd.

I am attaching herewith all the details needed related to my grievance. I am also not sure if i will receive the cashback in the month of nov, 2017 as per the terms.

Please look into the matter at your earliest convenience.

Samsung India customer support has been notified about the posted complaint.

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I have bought a samsungsmart phone of model no. J5 about 5 months ago, so, my earphone is in warranty period. But i didn't get success to exchange my earphone due to misbehavior of service centre staff in south gandhi maidan, charch road, jaiprakash nagar, gaya, bihar-823001. This event discourage me to use samsung company goods. So, please take a quick action on it and solve my problem.

Nov 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 05, 2017

Updated by Kkrn Samsung India — earphone issue

1 Review
Kk Kkrn on Oct 5, 2017
Mark as Resolved

I have bought a Samsungsmart phone of model no. j5 about 5 months ago, so, my earphone is in warranty period.But I didn't get success to exchange my earphone due to misbehavior of service centre staff in South Gandhi Maidan, Charch Road, Jaiprakash Nagar, Gaya, Bihar-823001. This event discourage me to use Samsung company goods. So, please take a quick action on it and solve my problem.

Verified Support

Oct 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 600044

Hello
This prob continued in third time.
I am totally upset for purchase samsung on max. Because just 3 days used but touch not worked and adapter not worked. Your customer center solved and touch fully changed. But now every notifications came my mobile screen move to up and down and back button not worked all time home button used. So i am not satisfied used samsung mobile because i am not to feel new mobile so please replace my mobile.

Otherwise this news updated all social medias i have facebook account 2300 friends list so please solve my problem.

Nov 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 31, 2017

Updated by Mohan Raaj HELLO TILL NOW MY PROBLEM NOT SOLVED

Nov 06, 2017

Updated by Mohan Raaj Hello till now my problem not solved.
Please replace my mobile. daily i face many problems to your samsung mobile. this for last and final
mail. my mobile totally out of condition so pls replace my mobile.

My mobile display totally not worked. this problem was continuously. 6 th time but till now not solved.
i purchased august 2017 and problem faced just 6 days. i am continuously following last 4 months but not solved my problem. final warning my heatset totally replace at the earliest. othervise am very serious and complaint to police and social networks.
this for final.

Nov 06, 2017

Updated by Mohan Raaj My problem not solved

i am sharing feedback on this following sites

Facebook Fan Page: facebook.com/samsungIN

Twitter Handle: twitter.com/samsung_in

Google+ Profile: plus.google.com/+SamsungIndia

Instagram Handle: instagram.com/samsungmobileindia

LinkedIn Profile: linkedin.com/company/samsung-electronics

YouTube Channel: youtube.com/user/officialsamsungIN

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Address: Mumbai City, Maharashtra, 401105

Dear team,

I have purchased a new phone samsung j7pro in august 2017.
2 days back, when i was working on my phone, the display suddenly had a blue patch at the bottom right corner. As i work in bank, i thought it is a ink pad touch on the phone display and went to my dealer for the liquid to get that ink out of the display.

He told me it is a display problem and asked me to contact service center for the same as the phone was under warranty.

Yesterday evening, i went to the center. They told me that it is an ink spread problem probably occurring due to hard pressing of display. They were only giving me reasons of how this problem can occur and various reasons. They were not ready to listen to the actual and the real situation in which the phone went to.

While selling the phone no one is saying that this this this this this this point of the phone is not covered under warranty. If even the display is not covered under warranty than wats the use of warranty. I don't mind if i had made a mistake while using the phone and something might have occurred. But this is all of a sudden and was not under any pressure. The reasons given by the service center were not logical at all. I being a samsung customer since last 7 years do not understand why such harressment is being done.
Please help me repair my display without any cost as the phone is completely under warranty and is not physically damaged.

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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J

Jagdish Gandhi

from Mumbai, Maharashtra

Oct 5, 2017

I want to complain against Astavinayak Enterprises, Samsung ASC located at Goregaon West, for not completing the job of refilling the gas of my Samsung fridge after collecting Rs. 500 advance by cash given to their Service representative Santosh vide Cash receipt no. 06759 dt 3 Oct 2017 against Samsung Service Request no [protected] of same date

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Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Ghaziabad, Uttar Pradesh, 201012

Website: Samsung.com

Sir mujhe bhot pareshan kiya ja rha h.. Mera ek led monitor jo kharab hua tha.. Jo abhi warranty mein h.. Jiska bill bhi mere pass h.. Fir bhi mujhe warranty nhi di ja rhi.. Roz koi new document lane ko bolte h.. Affidavit manga wo mene de diya bill manga wo mene de diya.. Ye mene online purchase kiya h.. Ab bolte h declaration later la k do.. Warna warranty nhi denge.. Or mene jha se online liya tha wo bol rhe ki hum declaration nhi provide krate.. Btao sir mein kya kru.. Or samsung service centre ka head mujhe abuse krta h or dhamki deta h ki teri gardan kaat dunga.. Btao sirr.. Recording h mere pass..
Service request no:- [protected]
Mobile no - [protected]
Name - himanshu kkumar

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Gandhinagar, Gujarat, 382424

Mobile number [protected] registered in my name was lost at approximately 0920 hours on 04 september 2017 at gandhinagar, gjarat in general area of dps gandhinagar, gujarat. It was being used with phone samsung galaxy a8 imei numbers 353004/07/095895/9 and 353005/07/095895/6. My wife was using the phone and sim. She travelled in uber taxi gj-01-et9749 (Driver mobile number [protected]) from my house in sugad, gandhinagar to dps school.

It is requested that a case be taken up with concerned government authorities to track the costly handset by imei and block it permanently. I had purchased the handset on 30/10/15 from samsung it store, sr computer annexe, 37, 38 krishna nagar, mathura vide invoice no 2324. I may be intimated of the success by a call on [protected] or on my mail id.

Thanking you in anticipation.

Regards.

Amit sharma

Feb 22, 2018

Complaint marked as Resolved

FIR lodged. Company not helping. After providing the company with the IMEI numbers after the loss of my handset, the handset was serviced at their service centres. This confirms that the company is helping the thief instead of helping an honest customer like me.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Nov 27, 2017

Updated by amitop Process for FIR lodging being initiated. Please initiate measures to findmymobile facility through company login as we are unable todo same.

Feb 22, 2018

Updated by amitop Complaint marked as Resolved Feb 22, 2018 is not been resolved.

FIR lodged. Company not helping. After providing the company with the IMEI numbers after the loss of my handset, the handset was serviced at their service centres. This confirms that the company is helping the thief instead of helping an honest customer like me.

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Address: Vadodara, Gujarat, 390019

Website: Online complaint

I have purchased refrigerator on.
[protected] and it totally waste product it is not giving cooling
Now for only 13 months i have to pay service charge 360 rupees ok but for gas filling 2500 rupees i have to pay worst service and worst company i am on tweeter i will spread this news as much as i can but i will make imapct on your sell be ready for it i am giving you 48 hours time to resolve it

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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K

Krishna Kishore Botlagunta

from Nellore, Andhra Pradesh

Oct 5, 2017

Dear sir / madam my smart tv is weston smart tv 32 inch, other mobiles connecting imidialty wifi connection, but my samsung galxy j7 max not connecting to smart tv if there is any tips or any issuses please tell the solution to me.

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Mumbai City, Maharashtra, 400072

Website: shop.samsung.com/in

I had ordered wireless charger from samsung website "https://shop.samsung.com/" on 31st august 2017.
Order id :[protected]
I received acknowledgement from samsung on my email that they have received order from my end and i will get the order in 8-15 working days.
Till date, i have contacted samsung customer care via phone and email 10 to 15 times and everytime, they just provide same replies that
- samsung concerned team will call me or get back to me asap
- i will received the order in another 8-15 working days or 7-10 working days.
- order is under process and team will call me.

However
It is now over a month and samsung still dont hesitate to provide same replies again and again but just fails to deliver the product.
God knows if they even wish to deliver this product to me?
Please help me take some strict actions in this case as samsung has never ever called me once but just says concern team will call me and that wait for another 10 days or so. I dont wish to wait for months here.
Please assist.

Reference number : [protected]
Order id :[protected]
Order date : 31st august 2017
Email : [protected]@yahoo.co.in
Ph: [protected]

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 05, 2017

Updated by sachinnair I got a message that I got a response from samsung india however I dont see any response here?

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Address: Hoshiarpur, Punjab, 146001

Website: zoniic.in

I want to say that i bought 64 gb memory card of samsung company... I just tried to copy files from my pc into memory card and unfortunately my all files got corrupted... First it was working well but i don't know what happened... Please do something regarding this... I thought that it is going to be work well but i was disappointed by this defect. I want my full money back...

Nov 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

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Address: Pune, Maharashtra, 411046

Website: Samsung.com

Its at mahrashtra pune, abhay patil ([protected]) bought on 2014 led 46 tv now there are black spot on screen, filed first complaint on 18 sept 17, engineer visited said screen damaged. Will check for part. Next day he said part not available. Samsung will refund money for tv gave him all docs invoice, id card, addr. Proof, cancelled cheque and waited 7 days called back engineer but the request got closed without my notification or reason. No 28 sept 17 filed new complaint, same engineer same story everyone just say we will help and get back to you no one helped till now.
And i am getting messages from samsung to submit warranty docs which i did to engineer mr. Sharad, maharashtra pune. On 19 sept 2017. Daily calling customer care and asking status they same thing we will help you. And nothing happening further. Now i am not sure who is liar here samsung or the employees of samsung who are talking to me. I bought this tv for 1.40 lakh and now its garbage. I will just wait till current request close from system side once that done the only option left it consumer court.
I was fan of samsung further never every by any samsung product and will ask all not to buy.

Nov 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 13, 2017

Updated by bryanabhay Samsung have given a unique solution for me waiting to complete the same. I got a call from Delhi branch,
now they have asked me to wait till next 7 days. To get my refund back.

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Address: Allahabad, Uttar Pradesh, 211002

I had complaint for battery drainage on 02/08/2017 and service centre replaced mobile mother board and delivered it on 10/08/2017 at 7pm while i was collect my handset the battery remained only 1 percent i could not properly checked my handset costumer care adviced me to please complete charge to ur battery and then check ur handset the next when i was checked my handset it had another problem of display (Display line) and i had another complaint on 11/08/2017 the costumer care officer (Miss karishma) and told me that she will inspect my device and she will give me feedback about my mobile but it was not happened and company had replaced my display device and now costumer care charged for display device
So please check my complaint and give me feedback
Otherwise i will take legal action against your company
Consumer forum application no 446106/28/09/2017 10:40am
Thanking you

Nov 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Pune, Maharashtra, 411039

Worst customer service at bhosadi, pune, maharashtra, india

The girl name shinde was assisting me and first of all she don't have manners to speak.

They were fighting to each of the customers that was to annoying.

I was able to see frustrated customer.

Worst and worst and worst and worst customer service. I am not able to find rate this guys...

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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S

Sanjay dwivedi 247

from Bemetara, Chhattisgarh

Oct 30, 2017

Worst customer service by Samsung India, I purchased Samsung TV on May 2016, After call one tech. came to install my TV, since he don't have a drilling machine he went my home without installation and entered in Job card as installed, Then nobody turned up to install. finally after coming from vacation I installed the TV in Sep 2016 with the health of my friend and one carpenter. In June 2017 one small vertical line starts coming in TV and it's starts broadening.
I make complaint to SAMSUNG INDIA, while service order no. [protected], First they assure me to change of panel under warranty later they starts demanding Rs. 30000 for change of panel. I tried to contact Mr. Ghosh service head of RAIPUR SAMSUNG INDIA, but Tech. of the company never provided his no. and told me he never talk to customer in service matter. I contacted each and every person in Samsung, but my issue didn't resolved, finally I lodge online complaint to consumer forum. It's annoyed them and closed my complaint. one tech. in evening informed me that they are going to close my complaint, If you desire lodge complaint again. He also told me that there is no gain in lodging complaint and writing email, Since Samsung is very big company and they are capable to manage everything and everybody including consumer forum.
The behaviour and attitude of Samsung is pathetic, and they are behaving in a manner how 150 yrs. back East India company was doing. How TV turns faulty after 14 months of purchasing and 11months of installing.
I am demanding Job card where date of installation is mention but till today they didn't provided me.
3 days back Hon'ble PM told the nation for stronger consumer protection law but till that time SAMSUNG INDIA torture the customer.
Sanjay Dwivedi
Bhilai
Mobile-[protected]

Reply

Samsung India Customer Care's response, Nov 1, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 500024

Website: samsung.comin

My name is bilal khan. I ordered a samsung note 8 on 26th september 2017. When i ordered the phone i entered the number incorrectly and i called the customer care and requested for change of number. Its been 10 days that i ordered the phone but when i check my order status its still showing in process. I have called samsung customer care and asked them what is delaying the product. All they tell me is that my complaint has been lodged and my phone will be dispatched today. Every morning they tell me that my product will be dispatched soon. I dont want to be rude thats why i ask them confirmation and cut the call. And even after 10 days they tell me that my phone will be dispatched today.

Nov 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 06, 2017

Updated by bilalxkhan1 My order no is #[protected]
My number is [protected]
My email ID is [protected]@gmail.com

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Address: Junagadh, Gujarat, 362268

Hello,
I register a complaint from last 3 month and they told me you need to replace the pcb circuit i pay for that 10k and still they are not capable to repair my ac. The engineer told me again pcb come from company faulty so we need to replace again. After few days he came with new pcb and still the same problem after 2 months samsung company took a decision. Return to take ac unit and they are refunding my payment for ac unit.

So here my complaint about is 10k which i already pay samsung service center for pcb.
When i call to service center they told me to fight with samsung company. This is not my fault. And samsung company not giving me the proper answer.

Where i have to go for my 10k can you help me out?

Regards...
Kapil gohel
Email: [protected]@gmail.com
Complaint no: [protected]
Case id: [protected]

Nov 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Khordha, Odisha, 751024

I bought a samsung level u in 29thdec, 2016, but its bluetooth functionality is not working. Its unable to create a bluetooth connection with any of the device.
Its under warranty. So can you please assist me how to resolve this problem with my device as soon as possible.

Details of device:
Seller code: e9964e
Supc: sdl[protected]

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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P

Pinang.v

from Mumbai, Maharashtra

Jul 8, 2019

My Samsung level u bluetooth headset is not working. I tired to go service center but no rply proper. Really bad experience to buy level u. And no proper contact number. So what can I do. Its a under warranty pcs.
Plz let me know my mail. pinang.[protected]@gmail.com

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Samsung India Customer Care's response, Jul 17, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: Lucknow, Uttar Pradesh

I buy samsung j7 nxt date 22/09/2017 but he is not run manually & this set is may - may time hang. I go to service center date 25/09/2017 & service center return my phone 29/09/2017. But this phone is not run manually & this phone many more time hang, i go to service center date[protected] & phone recived to service center.
I want to change my mobile phone & new mobile give me.

Nov 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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I

indra kumar agarwal

from Jaipur, Rajasthan

Oct 4, 2017

Dear sir, we are purchase the l samsung lcd monitor in the last year . the monitor are not properly work .plz take action in ths matter immedaitely.

From
Supreme Gas Agency
jaipur
[protected]
[protected]

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Nagaur, Rajasthan, 341505

I purchased a sumsung j7 pro on 05/08/2017 product id is rz8j71hpm7a and imei no are [protected]/7. Screen of my mobile is turn in black automatically. I visited on your customer service center at makrana on 27/09/2017 but no response given by them. My device is in guarantee period. Please provide me new product, otherwise i will submit case against your company in district consumer forum.

Nov 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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I have an samsung galaxy j7, oldest model of j7, i m facing the problem in my mobile of screen flikaring...
When i reduce the brightness of mobile then it start flickaring.
My mob. Have no damage problem.
Then what can i do to solve my problem?

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: 110037

Hi team,
I went to samsung service centre new krishna park jankapuri new delhi, your representative mr. Shokeen was misbehave with me and also not repalced charger. They told me we can provide token no. Till 6 pm but as discussed in morning they told, we provide support til 8 pm, and they give excuse your charger is damage, we can't replace this but i checked charger is working but slowly.
Please look into this matter on priority.
Your team is not respond as soon as then we can go to consumer forum.
Pfa bill copy.

Thanks
Avinash badodiya
Mob.[protected]
Email - [protected]@gmail.com

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 25, 2017

Taj Jewellery's response Here after will never ever think of Samsung such a hard time Samsung provides

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

View replies

S

Shubh Biswas

from Pune, Maharashtra

Oct 4, 2017

Complain # [protected].

Please review the complain details

Summary:- Authorized Samsung removed and replaced parts from the phone given for service, same was confirmed by second authorized service center I visited.

Yet no response from Samsung. When proof was available.

Regards
Shuvodeep

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Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

T

Taj Jewellery

from Hyderabad, Telangana

Oct 4, 2017

10 days b4 After registering complaint ur un processional tech still unable to fix d problem is ds kind of service Samsung provides

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Prakasam, Andhra Pradesh, 523301

I bought a samsung front load washing machine few yeas back. One week back there was a complaint in the machine. I complaint on online nd the complaint number is [protected]. But there is no proper response from the company and the service center. Very high negligence and very poor service response. I dont know how to complain directly to the company. Even the online is available there is no response fro their service centers. It is one week gone but the problem is not resolved. Please consider the request. And hope the problem will be solved as soon as possible

Nov 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

View replies

U

umesh raut

from Panaji, Goa

Oct 4, 2017

In have purchased Samsung galaxy a7 2017 from Samsung online store but handset is arrived at dead I have revered handset to savex warehouse but they not credited my refund to my account plz they action Samsung estore

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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