Samsung India Complaints & Reviews

Respected, i buyed your phone on 12 may 2017, after 1month i m facing a problem. Firstly i had camera (Not working), heating issue in it.2nd time the heatin problem was same and the new problem persist that was the volume itself decreasesnow the third time when i got my phone it was not starting after 4-5 hours it startsup, the ringtone isnt working, the heavy games are not responding. Talking to your customer care they said me that our seniors will contact you but i think that they dont have time or responsibility after selling their products now im fedup carrying thatproductsi want u to take it priority. And want you to exchange my phone
Thnaks
Amit vashisht
[protected]
Saharanpur (U. P.)
[protected]@gmail.

Dear sir,

I have purchased a samsung galaxy c9 pro mobile on 5th april 2017. From 09th oct 2017 onwards the display of the machine is not working. I have contacted the nearest samsung service centre and handed over the phone for repair as the device is within warranty. But surprisingly the service guy denied warranty repair, the reason quotes was a small crack on the display board, and he itself told me that it may be due to while using un the pant pocket. I usually using my phone in my pant pocket only, i don't think samsung phone is not suitable for using in the pant pocket.

As the damage is not happened from any mishandling from my side i am eligible for getting warranty repair as per samsung warranty policy. But it us denied by the service person.

I hope samsung galaxy c9 pro is not a low cost phone from samsung india. And one of the recent add punch line of samsung is no cost display repair. It may be due to the increasing trend of display damages of samsung phones.

I have given the phone for repair at samsung authorized service centre with ref no:[protected]

Also i have registered a customer complaint via ref no:[protected] but still get a reply.

As a valued samsung customer for long, me and my family, request you to consider my case and please do the need ful get my phone repaired in warranty.

Regards,

Arun jagadeesh t p
[protected]

Since 03/10/17 till on date, i have intimated to customer care for early attention & recovery the problem. The said refrigerator is out of order. Two days back service engineer attended, but failed to rectify the problem. As a result i am facing trouble to keep my daily needs, which are kept in neighbors refrigerator since long. It is my request to take necessary steps either proving a replacement with a new same refrigerator or proving standby during repair in workshop at service provider. My ref no. As quoted vide your mail is [protected].
Regards,
P k mukherjee
[protected]
Dt 09/10/2017

I had bought a new refrigerator last year in october 2016.
The fridge has been giving repeated problems.
The new fridge had stain marks on body which have become light after rubbing but are still there.
Later in july 2017 frosting problem appeared which was resolved after replacement of two parts.
Now again frosting problem has appeared and mo solution has been provided to me.

Please replace my fridge else i will have to go to consumer forum.

Hello i have purchased an samsung refrigerator. And knw i am facing some problems regarding the working of refrigerator so i call at customer care and they have send the person for checking the problem. But when that person come he behave like as he is an owner of samsung. He says please give me 394/- rs as fess without even touching the refrigerator. He use the words if he touch the refrigerator and it starts working u have to pay. I just asked him atleast u will check the refrigerator and tell us the issue even we are ready to pay also the compressor is under warranty period. Just i want to say at the time we purchase u give us number of statements but when it come to services it's worth. I will not expect this type of service from samsung.

Mayank khanna
[protected]
Jalandhar
Punjab

I bought a front load washing machine. The person who came to install it did a shoddy job and left without fixing the mouse barrier. The next day the machine did not work and i called in a complaint. Since[protected] three engineers have visited and not resolved the issue. They say the part is not available. Now i have asked for a resolution immediately - refund or replacement. The samsung person says another engineer will visit on[protected] and say what can be done. Why do they take so long to solve a problem when they have no hesitation in taking money? Lousy service.

Hi, i felt disgusted and humiliated when i visited samsung service center at new multan nagar. This was my third visit at the store. Earlier when i visited the store 2nd time they told me charging port is damaged and when i visited 3rd tym a service center rep name nisha was rude and told me 6000 rs approx charges without understanding the problem. I told her last time i was informed about the rs 450 charges and she was rude and told me then go and talk to that service representative. When i asked her name she told me speak to my supervisor. When asked twice she told me her name. I want this to be escalated asap as this has hampered samsung brand big time.

Earlier i had posted a complaint on 8 oct against samsung for not giving me an amc for my old (26th jan 2016) refrigerator with lapsed warranty. Today morning received a call from mr ankit ‭+[protected]‬ assuring me that he will look into the matter. Again recived a call from samsung service center telephone no-[protected] saying that they cannot provide us with the amc. A refrigerator is a long term used product so why can’t i get an amc for the same? My problem remains unresolved. My date of purchase is 26th jan 2016, invoice no-e587460h

My samsung mobile model a5 2016 have totaly dead due to battery probelam. I complaint for same last month when it have the warrnty then acc. To service centre the battery is changed but within one month same battery problem is occured. Within two months i reached the service centre many times but they not responed me properly. I am too frustated on the samsung company kindly slove my problem.
Thanking you

Dear team,
I was logged the complaint regarding regarding washing machine on (6.10.2017) & engineer was visited on (7.10.2017).

Complaint no.:-7267864.

Samsung service engineer 's behavior / attitude/ the way he was taking with ladies at home was very poor & rubbish.
Even not have product knowledge as well. He was unable to resolve the problem. & since last 3 days our warranty system under breakdown.

Note:- we are using samsung products since last 10+ years. Having refrigerator & washing machine.

We are unhappy with the service quality of samsung for last visit.

Requesting to resolve our concern asap. As we are surviving for washing cloths since last 4 days.

I would insist for expert visit.

Regards,
Javed
[protected]

I had purchased a samsung frost free refrigerator in 2016. After my original warranty lapsed this year i contacted samsung and asked to give my comprehensive maintainencecontract for two years. Despite repeatedly asking for comprehensive annual maintainence contract it was being continuosly denied saying once the original watranty expires they will not renew or give a new maintainence contract. I do not know why a new amc is being continuosly being refused. A product sold by the company is for a long time use and if the consumer is ready to pay for a reasonalably priced amc why the company is refusing. My email is [protected]@yahoo.com

I have purchased a samsung galaxy note 8 on 21.09.17 from venus arcade, patturaikal, thrissur, kerala after prebooking the same. On delivery, i was promised that the package of one time screen replacement voucher and the wireless charger will be available within 3 working days. The screen replacement voucher arrived on 25.09.17. Days passed by and nothing happened regarding the wireless charger, despite multiple phone calls and personal visits to the shop. The samsung representative in the shop, mr. Shameer contacted me latest by 03.10.2017 after multiple enquires and told that it's a minor issue that they can rectify and that a samsung official will call me now itself. Days past, i'm still waiting for the promised call and my wireless charger. This offer was the primary reason i had opted for the relatively unknown product, keeping in mind the failure of previous generation note. I feel cheated now. The phone conversations can be produced at request. Please rectify the issue soon.

I have purchased samsung galaxy s8 on 22 july, i have redeemed wireless charger on 28 july but till now i didn't recieve any thing not a single message from ur side.
You have taken a tat time of 15 to 30 days but i hav been waiting since 70days.
And kindly update my contact no in my order [protected]..
I also have talked to ur customer care executives 3 times but not getting proper reply because they are just lying.
Please make it fast as soon as possible..
Thank you

Please never ever ever go for samsung... I made mistake of my life..3rd time screen blacked out 2 times motherboards replaced.. Samsung is worstest than any local brand.. Pls dont u ever think for samsung.. U ll regret.. I with hard earned money bought ir but its my worst mistake... Guys samsung is not what u think its worst brand than any.. Pls raise your voice... Worst worst customer care loot you

I recently brought the flagship device s8+ due to its stronger 'virtually indestructible' display as advertised by samsung. While i was using the phone i accidentally dropped the phone on a ceramic tile (On the floor) from a height of hardly 2ft. As a precaution i had the phone protected in a case. Yet, the phone's screen cracked at top right corner. The display is working fine. Despite of gorilla glass being scratch resistant, my phone has also recieved some scratches. I am a past user of the s7 and currently own two s7 edge i never had a problem with those devices. The cracks of the screen are on the front camera too, the lens is undamaged but due to the crack passing on top of the camera the pictures captured from the front camera are distorted. I have tried visiting the customer service but in vain. New display is ridiculously costly. Costing 15000/- rupees. Also the customer service person told me that samsung claims the display is virtually indestructible but does not cover the warranty of the display. It is actually surprising because the screen is not soo fragile. I have seen youtube videos of s8+ being dropped from a height of 10 ft yet the phone apart from some corner dents was as good as new. Being a loyal customer and having faith in samsungs products i brought this flagship phone believing it to be stronger, its display was particularly claimed to be virtually indestructible. Recent news articles have also stated that the flagship device's display is actually fragile than you expect it to be.

Dear sir

My samsung galaxy j2 was stolent on 07/10/2017 near by sri perumbadur, chennai tamil nadu... My mob imei number [protected], [protected]
And my mob sim number inserted when stolent [protected].. Please kindly take immediate action as soon as possible.. Block the mobile and help me to get back my mobile. My brother number [protected] please contact me

7 october, 2017.
I received fake call from the no.[protected] regarding free service of ac machine the ladycaller asked my address. She told me for verification of address she needs it. But after
Discussing with my husband. It is understood, it was fake call of different motifs. My phone no which was given to samsung could was different from this number in which she called. Please do collect the information of the above mentioned number.

To concerned authority of samsung,

Could you resolve or give a solution to recurring panel problem with one of your samsung tv model (Ua46d6600). As neither your authorized service personnel nor your call center guys are giving a proper response

Tv model: ua46d6600 (3d smart tv)
Bought it on 2012 (Price: 1.35lacs) after 17 months o[censored]sage the panel board had a problem and replaced after spending 35k (The reason behind is it just survived warranty period of 12 months)

Couple of weeks back there was issue with the replaced panel, only samsung logo was getting displayed in tv when switched on,

Root cause identified on trial and error basis:
After booking a complaint, samsung authorized service person did initial checks to identify the rook cause, he diagnosed it as circuit board issue and we were given an estimate of 6k for resolving the problem. He received
Advance of 2k on the same day and placed order. It was a long wait and he turned only after 10 days (The reason he gave is because of cm's visit there was delay in receiving the courier)

The next part is even more tragic, after trying with the new circuit board he had no clue of what went wrong and said it was the problem with panel and not the circuit board. All we were given is another estimate of 60k rupees.
When we ask some questions we should be given a proper response, but that did not happen in any of the event.

Queries:

Is your service engineers trained to work on trial and error basis? They don’t have justified answer for any of our questions
The reason we get from service engineers is more pathetic "all these electronic products will work based on your (Customers) luck"

Is samsung doing quality test of products at customers money, point here is these issues need to be sorted before launching a product into market

What kind of experience that samsung is providing to customers?

Is this a faulty model from samsung and customers are cheated as i could see many post stating the same panel issues with this model?

Won't the company take any responsibility? Or give us some valid solutions except for selling again and again this faulty panel to us?

Complaint order no: [protected]
Location: erode, tamilnadu, india

Dear concern,

On[protected] i had purchased a7 2017 from jasmine infinite ltd vadodara raj mahal road. From day 1 i facing eco sound problem from my oopponent's caller. So i visit samsung service centre. They told me to change sim and try. So i changed and try with another sim but same problem raised so again visited and your service provider told me same story to change sim and also they rub brush below side speakers of phone. This is raj mahal road service provider. So on 4th october i visited gayatri enterprise for same rreason they told me to upgrade my phone if problem resolved then okay otherwise they make it doa. So i told them go ahead. They upgrade and check but problem remains same. So they make it doa and told me samcc will call you to collect doa papers and handset. On 6th october i got call from samcc to collect doa handset so i collect and they told me to get new one from retailer from where i purchased it. Retailer told me that they have no stock it will be stock till monday. So they will provide it me on monday.
Now my request is that from day one i am suffering from samsung. If i had purchased new one for a reason to use why i have wait so much long to get my handset. If samsung unable to provide solutions fast then give me refund asap.

Hope you will reply in customer satisfaction as a brand name like samsung.

Today so many time talk with your customer care your executive they told me to talk with service center for refund process. He gave me service center number [protected]. I talk with service center they give me them mail id. Gayatrient. [protected]@gmail.com. Now please give me my money back as i don't need it.

I have been using samsung's flagship phone from note 2, then note 3, note 4 and now s7 edge. Problem started from note 4, after an update it refused to boot, as it was out of warranty, had no choice except to sell it for a price of dirt, used it for 15 months. Sold the phone for 4k no wonder the flip cover i had brought for note 4 was for 3.5k. No idea why i went again for samsung and brought s7 edge on 6th september 2016. S7 edge was working fine until 27 august 2017, then it started to freeze and reboot randomly at times when the phone was not at all in use, i could see it automatically restarting while lying in my desk. So i called samsung helpline and made them understand my problem, samsung executive cleared my cache memory and told if issue persists contact them. Handset was fine till september 9 2017 after that the same issue started. As i am working for a for a private company never had any time to go to service center, moreover now the handset become out of warranty. Then i started to get used to s7's behavior by knowing when it will restart so carefully started using it and now warranty was over didn't wanted to spend more money on this handset. Issue become unbearable from 3rd october 2017 handset started restarting every 2 to 3 minutes interval after switching it on from an automatic restart. When contacted samsung help line they readily helped me as my handset was out of warranty now. When told them about this issue, which started occurring when the handset was in warranty, they said they cant help me out. When said i cant go to service center as i have office on saturdays, executive said he can send samsung service center executive to pick up the phone and i have to pay extra for that service. I am in wonder, as this option was not conveyed to me when my handset was in warranty. When the executive came to pick my phone. I. E today (07-oct-2017) i informed him to check the handset as there is no scratch or dent and i need it back as it is, he showed me a pink line on top of my screen which is very hard to see or notice, this pink line was reported to the phoenix mall samsung store (Chennai) at the time of purchase (Didn't brought handset from samsung store) they said it's normal and this pink line was invisible for marathahalli samsung service center as if they are color blind, but while taking the phone for service now they can see all the colors of rainbow lol.

Wanted to be professional and thought of not writing so long about this incident but couldn't control. My question is, will your flagship phone survives at most 15 months. Your service center people can see problem only when the handset is out of warranty. Being in middle class buying a phone for 50k means a lot to people. Cant change mobile phone for every 12 to 15 months. We expect to have the flagship phone brought from you to run atleast 2 years. I don't want to behave sentimental but wanted you to know the emi is still running but not your phone lol. I need a good resolution or else will never ever think about your product ever neither my family. Moreover this is second incident, didn't react for first (Note 4) thought it was my bad luck. I believe my phone was in warranty when the issue started to grow but nothing much was done from your side so it's your responsibility to repair it at your cost not mine. For reference check my complains using my mobile number, when did i logged my issue. Please don't ask me the incident number and all, i didn't note down as i was frustrated with your handset, check it using the mobile number provided. Hope to see our relationship grow and a good resolution a taken for this issue.

Ashwin a
[protected]
Ashwin. Btech. [protected]@gmail.com