Samsung India Complaints & Reviews

Address: 500024

Website: samsung.comin

My name is bilal khan. I ordered a samsung note 8 on 26th september 2017. When i ordered the phone i entered the number incorrectly and i called the customer care and requested for change of number. Its been 10 days that i ordered the phone but when i check my order status its still showing in process. I have called samsung customer care and asked them what is delaying the product. All they tell me is that my complaint has been lodged and my phone will be dispatched today. Every morning they tell me that my product will be dispatched soon. I dont want to be rude thats why i ask them confirmation and cut the call. And even after 10 days they tell me that my phone will be dispatched today.

Nov 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 06, 2017

Updated by bilalxkhan1 My order no is #[protected]
My number is [protected]
My email ID is [protected]@gmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Junagadh, Gujarat, 362268

Hello,
I register a complaint from last 3 month and they told me you need to replace the pcb circuit i pay for that 10k and still they are not capable to repair my ac. The engineer told me again pcb come from company faulty so we need to replace again. After few days he came with new pcb and still the same problem after 2 months samsung company took a decision. Return to take ac unit and they are refunding my payment for ac unit.

So here my complaint about is 10k which i already pay samsung service center for pcb.
When i call to service center they told me to fight with samsung company. This is not my fault. And samsung company not giving me the proper answer.

Where i have to go for my 10k can you help me out?

Regards...
Kapil gohel
Email: [protected]@gmail.com
Complaint no: [protected]
Case id: [protected]

Nov 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Khordha, Odisha, 751024

I bought a samsung level u in 29thdec, 2016, but its bluetooth functionality is not working. Its unable to create a bluetooth connection with any of the device.
Its under warranty. So can you please assist me how to resolve this problem with my device as soon as possible.

Details of device:
Seller code: e9964e
Supc: sdl[protected]

+1 photos

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

View replies

P

Pinang.v

from Mumbai, Maharashtra

Jul 8, 2019

My Samsung level u bluetooth headset is not working. I tired to go service center but no rply proper. Really bad experience to buy level u. And no proper contact number. So what can I do. Its a under warranty pcs.
Plz let me know my mail. pinang.[protected]@gmail.com

Reply

Samsung India Customer Care's response, Jul 17, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh

I buy samsung j7 nxt date 22/09/2017 but he is not run manually & this set is may - may time hang. I go to service center date 25/09/2017 & service center return my phone 29/09/2017. But this phone is not run manually & this phone many more time hang, i go to service center date[protected] & phone recived to service center.
I want to change my mobile phone & new mobile give me.

Nov 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

View replies

I

indra kumar agarwal

from Jaipur, Rajasthan

Oct 4, 2017

Dear sir, we are purchase the l samsung lcd monitor in the last year . the monitor are not properly work .plz take action in ths matter immedaitely.

From
Supreme Gas Agency
jaipur
[protected]
[protected]

model name sm-j701f zodins is not run - Comment #2871938 - Image #0

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Nagaur, Rajasthan, 341505

I purchased a sumsung j7 pro on 05/08/2017 product id is rz8j71hpm7a and imei no are [protected]/7. Screen of my mobile is turn in black automatically. I visited on your customer service center at makrana on 27/09/2017 but no response given by them. My device is in guarantee period. Please provide me new product, otherwise i will submit case against your company in district consumer forum.

+1 photos

Nov 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have an samsung galaxy j7, oldest model of j7, i m facing the problem in my mobile of screen flikaring...
When i reduce the brightness of mobile then it start flickaring.
My mob. Have no damage problem.
Then what can i do to solve my problem?

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110037

Hi team,
I went to samsung service centre new krishna park jankapuri new delhi, your representative mr. Shokeen was misbehave with me and also not repalced charger. They told me we can provide token no. Till 6 pm but as discussed in morning they told, we provide support til 8 pm, and they give excuse your charger is damage, we can't replace this but i checked charger is working but slowly.
Please look into this matter on priority.
Your team is not respond as soon as then we can go to consumer forum.
Pfa bill copy.

Thanks
Avinash badodiya
Mob.[protected]
Email - [protected]@gmail.com

+1 photos

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 25, 2017

Taj Jewellery's response Here after will never ever think of Samsung such a hard time Samsung provides

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

View replies

S

Shubh Biswas

from Pune, Maharashtra

Oct 4, 2017

Complain # [protected].

Please review the complain details

Summary:- Authorized Samsung removed and replaced parts from the phone given for service, same was confirmed by second authorized service center I visited.

Yet no response from Samsung. When proof was available.

Regards
Shuvodeep

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

T

Taj Jewellery

from Hyderabad, Telangana

Oct 4, 2017

10 days b4 After registering complaint ur un processional tech still unable to fix d problem is ds kind of service Samsung provides

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Prakasam, Andhra Pradesh, 523301

I bought a samsung front load washing machine few yeas back. One week back there was a complaint in the machine. I complaint on online nd the complaint number is [protected]. But there is no proper response from the company and the service center. Very high negligence and very poor service response. I dont know how to complain directly to the company. Even the online is available there is no response fro their service centers. It is one week gone but the problem is not resolved. Please consider the request. And hope the problem will be solved as soon as possible

Nov 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

View replies

U

umesh raut

from Panaji, Goa

Oct 4, 2017

In have purchased Samsung galaxy a7 2017 from Samsung online store but handset is arrived at dead I have revered handset to savex warehouse but they not credited my refund to my account plz they action Samsung estore

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kamrup Metropolitan, Assam

Dear sir/madam,
I found that my handset display was not visual properly, so i went to authorised service centre bir electronics pvt ltd. Guwahati-781003 & they suggest me to repair display at a cost of rs.2922/-. I paid & repair the handset. But when i return home with my repaired set, i found it again not working, even not switch on. So i again approach the service centre. But stunningly they reply that my handset motherboard got damage. And even if i repaired it would cost rs.5500/-. So, my question is sir/madam, if i already paid 2922/-, then why they should not confirm me before. I was totally harassed & they behave rudely. I attached my bill copy for your help.
So, i request you kindly resolve my problem as soon as possible.
Regards,
Risi singh
Contact no.[protected]

+1 photos

Nov 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello complaint receiving person
I n my whole family is a user o[censored]r company since long time.. We have been using ur products alot but nowadays ur priducts are not that good as before...in my family 3 people including me are using a samsung j5 handset.. N let me inform u the internal storage is ridiculous.. It has 8 gb internal as u know but 4gb is for system storage n the remaining gets filled in such quick time that warning popup is always in my notifivation box. Im feeling ive done a big mistake buying this phone if this continues i wont be ur customer hence further thanku

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 302023

Website: www.samsung.com/in

I bought a samsung a 7 mobile in april 2015. Now battery of my mobile phone is discharging very fast. I wanted to replace battery and ordered a new battery thru samsung mobile service center, vidyadhar nagar, jaipur, rajsthan and deposited 600 rupees in advance for battery. After ten days when i did not get any info from samsung mobile service centre i contacted customer care at toll free number. Cce promised me that i will get my battery very soon. Today after almost 20 days i got a call from samsung service centre and they said me that we dont have your mobile phone battery. We dont have stock
. I am feeling disappointed and cheated. Now in future i wont ever buy samsung mobile phone. Why should i continue buy samsung product. Tell me one reason? When u people cant arrange one battery of samsung a7 mobile phone?-laxman singh mobile -[protected]

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 474011

Dear team,

I have purchased new note 8 on 22nd sep 17 from samsung online store.

From day one i am facing problem in watching youtube, during watching video there is no option available for corp to fit (For full screen option).

For this problem i have contacted samsung care multiple times and screen also shared with them on smart tutor.

Ref. No ([protected], [protected]).

I formatted the device and also run handset in safe mode also but till the time no solution provided.

I have visited samsung authorized service center also for the same but they also not able to provide the solution.

Please provide the solution on priority or get replaced the same.

Nov 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411021

Hi,

I have purchased s7 edge on 26th jan 2017 from samsung store. The screen got a crack in june. I enquired about the warranty at the samsung service center and i was told that screen is not covered under warranty.
The charges quoted for fixing the screen were around 15k inr. Please advise, if there is a way to get the screen fixed at lower price?

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400069

Website: samsung.com/in

Dear sir,
I have purchased samsung c9 pro on the month of april 2017, the performance of mobile is too good so that i purchased one more c9 pro for navigation purpose only and stick in car. Everything was going good and faster as required. But before five days the display given blue dots on screen and after 2 days its got totally blue screen, i cant understand why its happened so i rushed to service center immediately but i shocked when i got reply from service center executive (Vibhuti enterprise-400059) that the mobile phone having physical damage, i am not understand that what is the definition of physical damage where there isn't any damaged sign or a single scratch.. Phone was in car and not a single movement or any pressure on it, even mobile phone is looking like the same when i purchased (Brand new). I am attaching some snaps for you reference. Dear samsung support/service team, i am seeking your better assistance as i do not want lose my trust on samsung product.

Contact details:
Name: devendra vagadiya
Cell: [protected]
Email: devendra. [protected]@gmail.com

+2 photos

Nov 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700013

Dear team,

I am fed up with your samsung s7 edge!!! 1st there were issues with headphone and now there is a pink line on my display. I have visited your service centre and they gave me an estimate of more than rs. 14000 for display replacement. The phone is just 1 yr 3 month old and after spending rs. 57000 this what i expect. I have checked internet and this is common problem many customers are facing. Why should i bear for your technical issues and after this the same problem will happen again. How unethical is your service. I want this to be escalated to highest level. I'll expose this on social media so that others dont face same trap and will take this up to consumer court. I dont want the replacement, i want my money refunded. After purchasing a 57k phone why should i visit service centre every now and then!!!

Regards,
Md azimul arif
Mob [protected]

+1 photos

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 07, 2017

Updated by Arif990 Very disappointed with the way are dealing this. I am without phone from last 3 days as the service engineer took it for verification though you know its a techical fault from your side which is being faced by lot of customers. Please give me timeline whether you are in a mood to resolve or else I will move to consumer court as I am having ample evidences.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Raigarh, Chhattisgarh, 496661

Hi, please read the below trial mail and guide me about this mail. Actualy i have already deposit rs.40500/-towards customs fees into the account of alauddin mian a/c no.[protected] and c. Pammy a/c no.[protected] the custom broker to his sbi account no. At new delhi. But how they are demanding rs.67500 for c. O. T. Code (Cast of transfer code) for complete my transfer money. Is it true or false/fake...???. Is it fraud with me...???. Please confirm me in this email. My email id: mdmkhsrgh. [protected]@gmail.com

+12 photos

Nov 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Samsung India Customer Care's response Dear Sir,
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.

View replies

G

Gani Kumar

from Visakhapatnam, Andhra Pradesh

Oct 3, 2017

I have got a prize money. But that prize money not transfering for the my account.That reason is the transfering amount ask for the C.O.T code.
Please help me give me the C.O.T code.

Reply

Samsung India Customer Care's response, Oct 3, 2017

Verified Support

Dear Sir/Madam,
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

A

Abneesh1001

from Bhubaneshwar, Odisha

Oct 3, 2017

My samsung mobile was stolen on 27/09/2017 at about 7 pm. the IMEI No. is 354474/08/060036/3*. I lodged a gd with the local ps. Kindly take necessary steps to block the phone.

Reply

Samsung India Customer Care's response, Oct 14, 2017

Verified Support

Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

Website: Samsung complaint board

Counselor answer in relation to my complaint mentioned at the bottom of the trailing mail:

Dear mr. Mittal,

Greetings of the day!

Thank you for sharing your query with samsung and providing us the opportunity to assist you.

We sincerely regret for the inconvenience caused to you.

This is in reference with your email regarding your samsung led tv. As per your email, we would like to inform you that we have assigned an engineer visit for your home and you will be contacted shortly by our service delivery team to fix an appointment with you.

Your reference number is: [protected]

You are our valuable customer and we appreciate your patience in this regard.

Kindly feel free to reach us for further assistance required via the same channel or you may contact us on1800-40-samsung[protected], with our customer care support team around-the - clock (24*7).

We look forward to a long and fruitful association with you and assure you the best customer service from samsung.

Thanks & regards

Tarun sharma

Technical support team

Samsung india electronics pvt. Ltd.

I had purchased the samsung led tv model no 32j5300 on 20th oct-15. I had got its colour panel changed last year in october after use of 1 year. Now again same probelm in colour panel exactly after 1 year.

Can you please register a complaint & send your executive to resolve it. It is exactly a wastage of inr 30240 to me as such a costly product of a renowned company is getting damaged year after the year???

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

View replies

S

Sutharshan Sutharshan

from Chennai, Tamil Nadu

Oct 3, 2017

I bought Samsung galaxy note8 on 22nd of September from that day my volume button is hard to use, it’s been 5 days and still I feel that hardness so I took the mobile to Samsung service centre, problem is with hardware but they are saying some software issues, they are cheating.

Reply

Samsung India Customer Care's response, Oct 3, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

B

bshasani

from Asansol, West Bengal

Oct 3, 2017

A complaint has been registered with service request no [protected] on 24th september 2017.Now no one is responding .

Reply

Samsung India Customer Care's response, Oct 3, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 272270

Sir my name is humaira khatoon i purchase mobile before 5 month and after 2 days create problem in my mobile then i submitted 3 times in sant kabir nagar samsung mobile service center but he don't fix my issu and i again submitted but he submitted with my card i don't know why submitted with sim card. Plz sir i request can you solve my problem why he not fix every week i rounding of service center.

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 29, 2017

Imran Ali Sayyad's response हेल्लो सर मेरा नाम इमरान अली हे मेरे पास sumsang j 7mexx हे मेरा फ़ोन चार्ज नही हो रहा था service centre is not repair my phone and my with rong behave so please contact to me and solution my problem I hope you are very shortly time connect to me because my phone is not good condition

Sep 29, 2017

Imran Ali Sayyad's response Service centre address

Oct 02, 2017

Updated by vaziralam Actually i am ladies how many time i go service center. ..

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

View replies

I

Imran Ali Sayyad

from Lucknow, Uttar Pradesh

Oct 2, 2017

Hello sir my name is Emran from Jodhpur and I am coming to 9 P.M in service centre and I will take a token 10 o'clock but is not respond to me I am say I am let you do you first work but my not tren and he is talking to you wrong with me
And my phonephoneis not replying
So please contact to me
[protected]

samsung j7 mobile issue - Comment #2869681 - Image #0

Reply

Samsung India Customer Care's response, Oct 3, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

R

Rakhi Bhuyan

from Guwahati, Assam

Oct 3, 2017

I have lost my Samsung J2 4G mobile phone on 24 September 2017 (No. [protected]). Plz help me to track my mobile phone. My alternative no is [protected]. Plz help... Thank you.

Reply

Samsung India Customer Care's response, Oct 3, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

I have given my mobile on the august 14th for replacement of motherboard and battery. The r-logic technology services i p ltd service centre people are torturing me. I still didn't get my mobile till now. I call the customer care... The data is not relevant to what these people in the centre tell me. I got a call from samsung head office to collect my mobile for rs. 7200 on the 23rd sept... When i went to the centre... They said its not ready. I clearly understand that there is no coordination among you all... And shame on u tht u cudnt fix a simple problem. You people have drained my energy.. My money... My time... Put me thru mental torture.

Nov 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

View replies

G

Gani Kumar

from Visakhapatnam, Andhra Pradesh

Oct 3, 2017

Sir
I have got a prize money in 12th September 2017 with some access code & log in details.when I tried to transfer the amount to my account.there was a error saying that I need C.O.T code for the transfer of the amount.

That is the my problem.please any budy help with me give me C.O.T code.

I have asking for the only C.O.T code
Help me.

Reply

Samsung India Customer Care's response, Oct 3, 2017

Verified Support

Dear Sir/Madam,
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110058

I have purchased samsung hw-m550/xl sound bard from electronic paradise, main najafgarh road, new delhi store. On installation, it is found that the woofer is not working properly. It is giving some sound when it is played on bt. On other channels like aux it is not giving any sound.

I have complained to the store and they agreed to change the product and then changed the mind and not given any replacement.

It is also to be noted that in the invoice the product serial number is not mentioning. Without mentioning the product serial number how the company is ensuring that this is a genuine product.

Request your intervention in replacing this product.

Babu k k

Nov 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Samsung India Complaints & Reviews

File a complaint to Samsung India

Samsung India reviews & complaints page 329

delivery delay

Post your Comment

service center not refund my payment

Post your Comment

samsung level u bluetooth is not working

Post your Comment

model name sm-j701f zodins is not run

Post your Comment

mobile screen turn in black

Post your Comment

bad display or screen flickering

Post your Comment

mobile phone charger replace issue

Post your Comment

washing machine

Post your Comment

mobile handset j5

Post your Comment

samsung j5

Post your Comment

mobile battery

Post your Comment

facing problem in new note 8

Post your Comment

s7 edge

Post your Comment

display problem c9 pro

Post your Comment

samsung galaxy s7 edge

Post your Comment

c.p.t.code(cast of transfer code) for fund transfer

Post your Comment

led tv

Post your Comment

samsung j7 mobile issue

Post your Comment

samsung a8 replacement of motherboard

Post your Comment

samsung soundbar hw-m550/xl

Post your Comment

Related businesses