Samsung India Complaints & Reviews

Dear sir/madam,
I found that my handset display was not visual properly, so i went to authorised service centre bir electronics pvt ltd. Guwahati-781003 & they suggest me to repair display at a cost of rs.2922/-. I paid & repair the handset. But when i return home with my repaired set, i found it again not working, even not switch on. So i again approach the service centre. But stunningly they reply that my handset motherboard got damage. And even if i repaired it would cost rs.5500/-. So, my question is sir/madam, if i already paid 2922/-, then why they should not confirm me before. I was totally harassed & they behave rudely. I attached my bill copy for your help.
So, i request you kindly resolve my problem as soon as possible.
Regards,
Risi singh
Contact no.[protected]

Hello complaint receiving person
I n my whole family is a user o[censored]r company since long time.. We have been using ur products alot but nowadays ur priducts are not that good as before...in my family 3 people including me are using a samsung j5 handset.. N let me inform u the internal storage is ridiculous.. It has 8 gb internal as u know but 4gb is for system storage n the remaining gets filled in such quick time that warning popup is always in my notifivation box. Im feeling ive done a big mistake buying this phone if this continues i wont be ur customer hence further thanku

I bought a samsung a 7 mobile in april 2015. Now battery of my mobile phone is discharging very fast. I wanted to replace battery and ordered a new battery thru samsung mobile service center, vidyadhar nagar, jaipur, rajsthan and deposited 600 rupees in advance for battery. After ten days when i did not get any info from samsung mobile service centre i contacted customer care at toll free number. Cce promised me that i will get my battery very soon. Today after almost 20 days i got a call from samsung service centre and they said me that we dont have your mobile phone battery. We dont have stock
. I am feeling disappointed and cheated. Now in future i wont ever buy samsung mobile phone. Why should i continue buy samsung product. Tell me one reason? When u people cant arrange one battery of samsung a7 mobile phone?-laxman singh mobile -[protected]

Dear team,

I have purchased new note 8 on 22nd sep 17 from samsung online store.

From day one i am facing problem in watching youtube, during watching video there is no option available for corp to fit (For full screen option).

For this problem i have contacted samsung care multiple times and screen also shared with them on smart tutor.

Ref. No ([protected], [protected]).

I formatted the device and also run handset in safe mode also but till the time no solution provided.

I have visited samsung authorized service center also for the same but they also not able to provide the solution.

Please provide the solution on priority or get replaced the same.

Hi,

I have purchased s7 edge on 26th jan 2017 from samsung store. The screen got a crack in june. I enquired about the warranty at the samsung service center and i was told that screen is not covered under warranty.
The charges quoted for fixing the screen were around 15k inr. Please advise, if there is a way to get the screen fixed at lower price?

Dear sir,
I have purchased samsung c9 pro on the month of april 2017, the performance of mobile is too good so that i purchased one more c9 pro for navigation purpose only and stick in car. Everything was going good and faster as required. But before five days the display given blue dots on screen and after 2 days its got totally blue screen, i cant understand why its happened so i rushed to service center immediately but i shocked when i got reply from service center executive (Vibhuti enterprise-400059) that the mobile phone having physical damage, i am not understand that what is the definition of physical damage where there isn't any damaged sign or a single scratch.. Phone was in car and not a single movement or any pressure on it, even mobile phone is looking like the same when i purchased (Brand new). I am attaching some snaps for you reference. Dear samsung support/service team, i am seeking your better assistance as i do not want lose my trust on samsung product.

Contact details:
Name: devendra vagadiya
Cell: [protected]
Email: devendra. [protected]@gmail.com

Dear team,

I am fed up with your samsung s7 edge!!! 1st there were issues with headphone and now there is a pink line on my display. I have visited your service centre and they gave me an estimate of more than rs. 14000 for display replacement. The phone is just 1 yr 3 month old and after spending rs. 57000 this what i expect. I have checked internet and this is common problem many customers are facing. Why should i bear for your technical issues and after this the same problem will happen again. How unethical is your service. I want this to be escalated to highest level. I'll expose this on social media so that others dont face same trap and will take this up to consumer court. I dont want the replacement, i want my money refunded. After purchasing a 57k phone why should i visit service centre every now and then!!!

Regards,
Md azimul arif
Mob [protected]

Hi, please read the below trial mail and guide me about this mail. Actualy i have already deposit rs.40500/-towards customs fees into the account of alauddin mian a/c no.[protected] and c. Pammy a/c no.[protected] the custom broker to his sbi account no. At new delhi. But how they are demanding rs.67500 for c. O. T. Code (Cast of transfer code) for complete my transfer money. Is it true or false/fake...???. Is it fraud with me...???. Please confirm me in this email. My email id: mdmkhsrgh. [protected]@gmail.com

Counselor answer in relation to my complaint mentioned at the bottom of the trailing mail:

Dear mr. Mittal,

Greetings of the day!

Thank you for sharing your query with samsung and providing us the opportunity to assist you.

We sincerely regret for the inconvenience caused to you.

This is in reference with your email regarding your samsung led tv. As per your email, we would like to inform you that we have assigned an engineer visit for your home and you will be contacted shortly by our service delivery team to fix an appointment with you.

Your reference number is: [protected]

You are our valuable customer and we appreciate your patience in this regard.

Kindly feel free to reach us for further assistance required via the same channel or you may contact us on1800-40-samsung[protected], with our customer care support team around-the - clock (24*7).

We look forward to a long and fruitful association with you and assure you the best customer service from samsung.

Thanks & regards

Tarun sharma

Technical support team

Samsung india electronics pvt. Ltd.

I had purchased the samsung led tv model no 32j5300 on 20th oct-15. I had got its colour panel changed last year in october after use of 1 year. Now again same probelm in colour panel exactly after 1 year.

Can you please register a complaint & send your executive to resolve it. It is exactly a wastage of inr 30240 to me as such a costly product of a renowned company is getting damaged year after the year???

Sir my name is humaira khatoon i purchase mobile before 5 month and after 2 days create problem in my mobile then i submitted 3 times in sant kabir nagar samsung mobile service center but he don't fix my issu and i again submitted but he submitted with my card i don't know why submitted with sim card. Plz sir i request can you solve my problem why he not fix every week i rounding of service center.

I have given my mobile on the august 14th for replacement of motherboard and battery. The r-logic technology services i p ltd service centre people are torturing me. I still didn't get my mobile till now. I call the customer care... The data is not relevant to what these people in the centre tell me. I got a call from samsung head office to collect my mobile for rs. 7200 on the 23rd sept... When i went to the centre... They said its not ready. I clearly understand that there is no coordination among you all... And shame on u tht u cudnt fix a simple problem. You people have drained my energy.. My money... My time... Put me thru mental torture.

I have purchased samsung hw-m550/xl sound bard from electronic paradise, main najafgarh road, new delhi store. On installation, it is found that the woofer is not working properly. It is giving some sound when it is played on bt. On other channels like aux it is not giving any sound.

I have complained to the store and they agreed to change the product and then changed the mind and not given any replacement.

It is also to be noted that in the invoice the product serial number is not mentioning. Without mentioning the product serial number how the company is ensuring that this is a genuine product.

Request your intervention in replacing this product.

Babu k k

I have bought a smartphone s7 edge of golden color few months back. The phone is all good in its features and design but in the terms of qality it is worst. The screen of phone has been broken 3 times and moreover it is too costly. Spending more than 50k on a smartphone and getting such problem of quality breaks trust towards the company. I can not afford eveny a peny to repair it again and now i need a compensation. Really disappointed.

Three days back i bought samsung add wash technology 9 kg washing machine. It is best named as dancing washing machine instead of add wash machine.
I had spent 70 k on this failure models.
Kindly be aware do not fall in this kind trap with false advertisements and misleading commercials.
Anyone require proofs kindly contact me at [protected] or [protected]@ymail.com..

The model samsung guru music 2 of your esteemed company samsung model no: sm-b310e. Its been 4 months since the call quality of your phone we have got from amazon has been not satisfactory. And even very weird noise comes when we make a call. Please provide your agent to assist us and help us resolve the problem. And also make us tell how it can be resolved.

Bought samsung 43ku6470 ultra hd led smart tv on 15th aug'17 from reliance digital hinjewadi pune. Tv installed on 19th afternoon. Same day raised complaint. My complaint: when we watch tv from any angle, tv display loses its color brightness, sharpness, contrast. Also, its losing colors intermittently. Samsung. Technician visited the place and analysed & said tv will display pictures like this only from angles. He sent the qna to samsung support & their reply is variation in contrast is a common phenomenon when viewed from angles. 4k uhd tv losing color / sharpness / contrast from an angle of 10-15 degrees is surprising and pathetic. Samsung is not ready for refund or replacement.

Dear sir,

Its very hard for me to tell that i am very unsatisfied from samsung, i have raised an issue for receiving defective model since august 07, both through the place i have purchased and samsung toll-free service center nothing has been resolved yet.

It shows how poor is your service handling capability is. Every time i call samsung service center no one speaks in with regards to matter and my concern over the device. I have purchased 551 liters model, i am requesting for replacement of this fridge or give me an extended warranty of 5 years or to take this fridge back so that i would go buy some other model from lg. The refrigerator i have purchased is not in use from around a month i am using my old refrigerator, since any thing i keep in samsung refrigerator gets spoiled. If it is to be accounted i have spent more on fruits, vegetables breads and juices which after keeping in samsung refrigerator has been spoiled is of more value than the emi i am paying monthly on this samsung refrigerator.

Fyi, i did have a old refrigerator purchased from lg which is still in very good condition and being used since may-2006. Just as my demand in refrigerating food items has been increased purchasing new one gives me a bad opinion of how worst response is given from samsung on service of its electronics.

This samsung refrigerator after me purchasing it for rs60270/- is become like a garbage at my home since its not in use, if you want me to make it a dustbin sort of thing for the way its being used your service is responsible for it.

Best regards,
Ahmed farhan pasha

Recently purchased c9 pro smartphones receiver not working properly (Intermittently) while calling, but the same time speaker is working.
We restart the phone it's working after a few calls it's not working... I noted this issue for last few weeks. Now it's frequently... I can't use the phone properly
Please clear the issue as soon as possible.

Purchased samsungs latest flagship phone s8+ edge in june. Exactly in one month the phone dropped first time from a mere hieght of 4 feet and the front screen cracked. The phone had a glass protector and a case too yet it cracked.
The display is not broken but the front glass screen has cracked.

These samsung edged phones are very fragile.
Gorilla glass 5 as advertised is not as strong.
Samsung has asked me for 1/3rd of the phones cost although they have offered new customers one time glass replacement at rs 999 under the "never mind" offer.
Is this justified that because of the timing difference i am not able to avail the offer.

Smartphones drop many times and none of the previous 5 phones broke untill this latest s8+. I still have the s5 and s7 as it is with not a single scratch.

Customer care can't help forward my complaint to senior executive.
Says pay what you are asked for. The price is almost 30% of the retail price.
I asked the customer care to transfer my call to someone in the higher department who would actually listen but to no avail.
Twice they said your complaint has been forwarded and someone will get in contact but it never happened.

I have been constantly asking for help on twitter or on customer care.
Samsung messaged that someone will get in touch with me and the same never happened.
Have been dissapointed in samsung.

No one in my family or close relatives would again purchase again ever purchase a samsung phone.

I really hoped samsung would acknowledge the complaint faced by so many customers.
Just google "s8+ screen break" or search on twitter "s8 screen break" and see the results.
Many comsumers are facing similar issue.

6 years brand loyalty rewarded by ignorance and frustation.

We purchased a double door samsung refrigerator (Rs554nrua1j) last year by shelling out close to rs 90000. It is less than 18 months now and there is zero cooling in the fridge. We called up the service center and the person in charge tells us that we have to change the coolant (Gas) and filter. Ref service reference no [protected]. The approx cost for this would be rs 3500 and would have to be borne by us as it is outside the warranty period. Shouldn't a refrigerator work without any issues for at least 5 years? If we are facing an issue within 18 months of purchase, can this be deemed as a manufacturing defect? Is this a common issue in this category of refrigerators? If yes, samsung should stop selling these products till they have a proper quality check conducted.