Samsung India Complaints & Reviews

I have the raised complaint about my refrigerator that the thermocol inside it is damaged and the service center guy said it cannot be repaired. These bunch of irresponsible people in samsung customer care are of no use. They simply note down my complaint and never provide any solution. The refrigerator is just 4 years old and i am facing deadly issues

2 times replaced lcd same problem is now after 2 months replace lcd. First lcd change after warranty. 2 months back again fix lcd with full payment. Now same problem in lcd blinking and scrolling black line on the screen. That means i will frequently visit care centre. Samsung care not resolving problems but attempting complain. We are purchasing any products only for warranty period. Pl find out solutions.

Never buy a samsung product. Their service is very poor. I have registered a service request and if you call the customer care, they do not have any information like service center number, head office number, supervisor's number or any thing. They will say, we will resolve your complaint as early as possilble, and this as early when come only god knows. If you tell, we want to talk to your supervisor, they will say will arrange a call back in 4 hours, and that 4 hours will not happen even after 48 hours, and the person talk to you will give all promises and none of that will come to reality. For me head office told they will take action against the service center, they are saying lies, part are not there, i am waiting to see what action they are going to take. Some my advise to everyone, is that never buy any samsung product.

My mobiles, refrigerator, led tv & other things are belong to samsung, but now i have been cheated buying a samsung evo 32gb micro sd card (Class10). I had bought it online (From ebay), but it did not work or unlock. I have tried my best, took help from teachnician, but none can open it. As per our observation it has manufacturing defect. Can i replace it or get your help please? I will be highly oblige if the company replace the item.

Dear samsung team we buy samsung z4 cellphone 2 month before mobile cellphone sound r very less when ringing bell we can't hearing. Also when playing song same issue.
When we go at shop told ring r very slow shopkeepar told itna ring hota hai i toell bhai phone aata hai to sound to bajata hai par malum nahi padata hai.
In my family most of the use samsung brand beacause big brand
Kindly rwsolve the same asap.

Thanks & regards
Pravin jaiswal
[protected]

Sir,
I purchase s7 edge 32 from samsung store rs 48000 on june 15 by icici debit card.
You offer going on rs10000 cash back on blue coral colour.
In slip also show i am entitled for additional cashback offer. The amount credited in 90 days.

90 days gone sir my cash back not come. Help me

See the attachment

I brought a samsung galaxy a7 2017 mobile from lulu hypermarket in qatar last month.
It costs me qr. 1499 which is equal to rs. 26, 000.
I checked in many sites including that of samsung and there it says it has volte support which is required to enable direct sim access for jio network.
When i inserted my jio sim, the mobile doesn't support volte.
I was having a samsung j5 2016 performing well but doesn't support volte. That is the reason i purchased a new a7.
Now tell me what shall i do?

I have bought a refrigerator in june 2017 for 69k and now it does not give cooling. This is under warranty and the service centre (Rude people to talk to) tells me that it will take 72 more hours to even align an technician. I had already registered a complaint 12 hours back and told them that this is not working from let 24 hours, yet this kind of a response. Call centre says that due to festivals we do not have technicians available. This is so in professional for a service industry.

Really regret buying a samsung product. Earlier product was a hitachi. Service from them was so good and prompt. Sometimes buying a product just based on market position of the brand... Makes you pay...

We have purchased a samsung washing machine on[protected]. The machine was recently not working properly because of which we registered a complaint to harsha udupi on[protected]. The washing machine has a warranty of 10 years. Despite having a warranty of 10 years they sent us a technician who charged us rs.3026. Our question is why should we pay the repairing amount if the warranty period has not expired?
Hence we request you to look into the matter and remburse the amount paid.

Thank you
Dayananda nayak-[protected]
Udupi

The concerned manager
Samsung refrigerators
Hyderabad, india

23/08/2017

Sir/madam:
I have a lot of things to say to samsung, so kindly bear with me and read this carefully.
We bought a samsung refrigerator model rt56 from samsung digital home in dwarkapuri colony, punjagutta, hyderabad, on 24th june 2016, for rs. 68000.
On 12th august 2017 we registered a complaint with samsung that the refrigerator compartment of the rt56 was not cooling effectively, and were assigned complaint number [protected].
This was after my wife and i both suffered a mild attack of food poisoning on 11th august, with symptoms of nausea, vomiting, and headache that lasted a day. My wife pointed out that for the last few days the refrigerator appeared not to be cooling effectively. Over the next 24 hours i used a thermometer to measure the internal temperature several times. The freezer compartment was fine at -20 celcius, but the lower compartment measured 8 to 10 celcius, even though the setting was at 2 celcius. Thus i was able to link our food poisoning symptoms to consuming left over chicken and other foods that had gotten spoilt.
The samsung mechanic who inspected the frij on august 17th found ice build-up in the cold air duct blocking the air flow. He removed the ice and solved the problem, at least temporarily. He said that some malfunctioning part would have to be changed for a more permanent solution.
But what is of serious concern to me and my wife is that this is the second time we have faced this problem with this frij. The same problem happened before in february 2017 – internal temperature going up and spoilage of food. At that time we were shocked to find so basic a problem with a new frij and wanted a replacement. But the samsung mechanic explained that the ice build-up was caused by a faulty pcb, and that once that was replaced, the problem would be solved.
But the same problem has recurred in less than six months. I have had several refrigerators in my life, and none of them until this one has given any problem in the first 5 to 7 years.
We can be forgiving the first time and say that there is a small statistical failure rate that is normal, and it just happened to be in the frij given to us. But if the failure happens a second time in such a short time period, then there is clearly a more basic problem. It could be that this particular piece is a lemon, or possibly there is some design flaw in the rs56. Either way, we don’t want to be saddled with a lemon. If we have spent this kind of money, we have every right to expect high quality and peace of mind.
Kindly take this refrigerator away, and either refund us the money we paid, or give us a new replacement, or give us equivalent credit towards the purchase of a different (Large size) model.
I wish to point out that i have purchased four samsung refrigerators in the last few years – three in our three hyderabad homes, and one in my ghaziabad (Ncr) home – because i have liked your product features and have trusted your brand. I hope samsung will live up to that trust.

I bought a samsung galaxy s8 phone on 22 june 2017, i was facing network issue from the day one but i thought it might be of the service provider. When i realized that the issue was with the phone i approached samsung service center madhapur. I requested for replacement or money, but they convinced me with repair of the product with 6 months extended warranty which they emailed me as well. But when i visited to collect my phone after one month now they are refusing to give me 6 months extended warranty i will attach all the necessary documents to support my complaint. Now as they broke their promise i want my money back. Kindly help me in this regard.

I am using samsung c7 pro...
My mobile is heating up while charging...
I purchased it on 20/09/2017
Only 9 days before..
Before.. I am using j7 but that was very satisfacted mobile... But now i am confused that samsung is best or not...
J7 front camera was 13mp and c7 pro is having 16mp... But pixel quality wise.. J7 was good..
And what is this that complaint is too short and all...
Mujhe jitni problem hogi.. That much only i will tell na...

I have had a screen break issue for which i called the service centre they did not mention about the one time screen replacement offer at all after purchasing a 51k phone if the screen costs another 15k its just waste of money and would never trust buying a samsung product. Infact my phone hasnt fallen down and the screen break is just a mystery strange never happened to my iphone ever highly disappointed

Sir, i have purchased samsung j5 prime on 21 sep 17. After 6 days i observed that 90% of screen colour gets black. Immediately i visited to my nearest service centre (Guwahati) for resolving my problem but they didn't solve it. Sir i am very upset to see the company's response and negligence. Need your support to resolve the issue and please instruct them to return back the mobile set as per company's policy and don't create problems for me.. My mobile no is [protected] and my email address is ravindrax. [protected]@gmail.com.

Sir,
A9pro purchase by flipcart (Rz8j21azfgm) on 27.5.17 but today no switch on problem. Today contact near samsung galaxy authorised services centre tamilnadu. Tambaram. Techno care services.
He told only spare only change at the time. - minimum 10 days time.
Do not replace the phone.
Please replace the phone. I am purchase at the time price - 26, 000.00
Please do the needful... My mobile number - [protected]

Problems in the tv:

1. The screen of the tv has turned black whereas we can see the tube working.

2. The service center repair man of samsung company refused to touch the tv & said the following tv is an "egyptian made model." & does not have the serial no. Mentioned on tv as other television sets of samsung have.

3. Kindly help us to replace the faulty part of the television.

I purchased a samsung a7 mobile on march'16. The battery has swollen so much that the back cover has opened up. I am forced to discard the phone in 1 year 6 months. A similar thing had happened to my samsung s6. We always hear samsung and iphone battle. My iphone 6 s which i have been using since its launch is giving fantastic service till today. Samsung phones are so short lived. Kindly take note of my complaint. I spent 30000/ on this fone.

I purchased j7pro model in supreme paradise tirupur on 19/09/2017. On that day onwards i am facing lot of problems in that phone. They are telling 14days replacement warranty. I told the problem to sales person he said to go service center. I went there but no response. I called to customer care there also no response. Nobody responding for that problem still now. What i do.
Problems
1. Cannot atten calls
2. Fingerprint scanner too slow
3. Cannot remove shortcuts from home
4. Hanging problems
5. Working too slow

I bought samsung c9 pro worth 32500 in june, the earphones i got was suddenly stopped working while i was listening the music.
I went to samsung store to replace it, but everytime i went they excuse me saying "we do not have new earphones right now, contact after some time."
It has been 2 weeks now.

It would be grateful to you if you kindly look into this matter and do the needful.

We had bought a samsung double door refrigerator, with 10years warranty, by trusting the brand name "samsung".
Unfortunately we didn't know the customer service of your company is poorest to this level.
During this festival occasion our samsung refrigerator, stopped working. Initially i lodged a complaint on 24th of september, and the mechanic from your service centre came and said that there was problem in the cooling, and the relay is not working, and then he came back the other day and changed the relay. But the refrigerator still didn't work. Then again i called him up and he said that the compressor is not working
(We r having 10years warranty on the compressor). Now again 2days have passed and this we have not recieved any proper help from your service centre provider. They are now complaining that we don't have any compressor for such a large refrigerator and they have to bring it from delhi or some where else. Recently i have been updated that our refrigerator may not even have 10yrs warranty. So who has stickered the same over it.
As this is a festive season we are facing a lot of inconvenience regarding this issue, and we are really shocked and sad about the response of samsung care.
To let you know, the refrigerator is an almirah type one and 5yrs back it had been of rs 80000 around. As a genuine buyer i am very irritated right now with samsung.
Help me out from this situation, and let my hopes still on your brand.

Hoping that you will help
Genuine buyer