Samsung India Complaints & Reviews

Hi myself dinesh from guntur, my s7 edge glass was broken both sides but touch screen was good, i had an enquiry about glass replacement to near by stores but the cost too expensive to bare, is there any chance for replacement of glass at low prices like one time replacement offer. My mobile no [protected] mail id-dinesh. [protected]@gmail.com, please let me know.

I am using samsung refrigerator model rt2735, refrigerator stop working compressor not working. I call sales service to check and sort out issue. Technician told to pay rs 500 for visit. And he checked and ask to replace pcb worth rs 7000. I need inverter pcb for samsung refrigerator model rt2735 (Power ac 220v/50hz)
Pcb part no da41-00757a (2011.0330 ver1.1) power ac 220v/50hz. From samsung so i can make my fridge working...

Sir,
I sri chitaranjan nayak had brought a samsung air conditioner dt09.03.2017. After 45 days it had not worked properly. Then i request to samsung care to provide the necessory service.in that time service engineer mr amar had demand me a huge amt for repairing the same. So i send a email to jagannath egency for proforma invoice. After repairing jagannath egency could not provide me hard copy of original invoice according to proforma invoice. Kindly check the difference between both invoice & proforma invoice & take necessary action.
Hence i repeat again that my ac is bearing under warrenty period.
This is for your kind information & necessary action please.

Mera naam anil kumar hai aur mera add. V. P. O. Chhajpur kalan hai. Jo ki panipat main hai mane ek samsung mobile order kiya tha jisme unhone phone ki jagah hanuman chalisa loket bhej diya hai call karane par nahi to paise waapas kar rahe hai aur na phone de rahe hai inke no. Is parkar hai.=[protected] radhika.=[protected].=[protected] rahul inke khilaaf kanooni karwahi ki jaye dhanyawad (Anil kumar mob. No.=[protected])

I am facing the most pathetic after sales service by samsung india
My complaint no. [protected] is still not resolved & there is no communication from samsung
Engineer was suppose to come yesterday i. E. 20/9/17 at 6:30pm
But he didn't showed up
I was suppose to get a call early morning which never came.
I bought led tv which isn't working for past 6 days & im facing
Poor attitude of samsung, customer care exe lies over call gives wrong feedback.
Worst company ever with 600+taxes visiting fee
Its double than lg & tata sky

New ways of making money or lack of skilled personals... Recent experience with samsung for our samsung refrigerator is a real bad one.. Samsung team will visit you only in 24 hrs as they have a 24 hrs tat... So we were visited by technician after 24 hrs who was only supposed to diagnose the problem and won't fix it. Was informed that there was gas leakage problem. Again after 24 hrs this person named raju visited us for gas top up. Until now the ic and compressor of the fridge were working perfectly fine but after he opened the ic panel and did his experiments there was a short circuit and the ic panel broke down. After 3 days we have no solution but an addition to our problem and also we are told that we will have to bear an additional 2500 rs for his faults.

Really pathetic after sale service..

My samsung galaxy j7 prime has shown a os update before one week. I had done the upadate using mobile data. After updated to nougat my phone has a slow charging problem after 85% of charge and not exceed 92% of charge. Other than this i dont have any problem with phone. Please resolve my charging problem fastly. Please give me the update to fix these slow charging issues.

We purchased a samsung refrigerator model rt39m5538ut on 15.09.2017 from authorized samsung dealer (Shyam enterprises). The refrigerator was delivered to us by a rikshaw person and no demo was given about the various functions available (As it is 5 in 1 model). Now our freezer compartment has stopped working. The dealer should be responsible for having a product not only just delivered but having a representative sent to explain all features and to have a customer satisfaction report signed by the owner. Samsung representative closed demo call after calling one time my no. Is [protected]
His name is akhilesh singh & his mobile no is [protected]. If any samsung service guys reaading my complaint then please call above representative.

Registered service order [protected].
I have registered complaint for washing machine repair on 28th aug 2017.. Till date i have contacted customer care almost 5 times.. Every time i got assurance that service engineer will call me but i have got any call from them. I tried contacting on personal number of service engineer ilias from pune but number was out of service which was provided by samsung service center.
Customer satisfaction is the only golden rule to get maximum business through referrals.
But because of some irresponsible people working with such renowned brand customers do not recommend anyone to go for with these companies. No doubt the service is good but company has to take care of all the feedbacks from its customers so that can improve better on services.

On 2nd June 2017, I had bought a Samsung S7 Edge Coral Blue mobile from Samsung Smart Café located at Kharadi Pune using my SBI Credit Card. I was entitled for a cashback of Rs 10, 000 in 90 days from the time of purchase, but It’s been more than 90 days already and I haven’t received my Cashback yet.

I called Samsung and they gave reference - [protected] and also sent email to my.[protected]@samsung.com with the invoice slip where it is clear mentioned about 10k cashback. But there is no response form them. I called my bank and they haven't received the cash back yet.

Please help with the cashback.

I submitted my samsung galaxy tab 4 (Sm-t331) for service at the service centre, asian electronics, shop no.5, unique apartments, aligarh (202001) on 18/09/2017 at 16:14. I was advised by the serviceman at counter no.1 to enquire about the product after an hour. To my phone call, the service centre replied that the tab was being checked for problems. At, 19:47 in the evening i received a message that the repair of my device has been successfully completed and was ready for immediate collection. But as i was busy, i could not collect it the same day. The next day, i received another message at 11:03 am ensuring me my problem been resolved so i reached the service centre to collect my device only to be told that the motherboard needs to be replaced for which i have to pay rs.8950. For the confusion created i collected my device and paid the amount of rs.177 against invoice no. [protected] dated 19/09/2017. I am unhappy with the way my service. Request was handled. I am surprised with the kind of treatment from the service centre of a company like samsung! I seek an immediate response on this confusion.
Relevant message screenshots are attached for your information.

Jagnya suprapit
Mig-119, swarn jayanti nagar, aligarh

I had purchased a samsung led tv a month a ago & i am facing problems with it from the very 1st day, i called the samsung customer care they sent their rep who did something & assured us that we won't face that problem again.

But it happened again, now the problem that the tv screen suddenly goes off but the audio is still audible, at times its opposite i. E audio goes off screen is on, & at times its completely off. This happens 2-3 times a day, randomly. When i contacted the customer center & complained the same, the engineer wants us to take a video of these things. Now they want us to leave our work & sit with a camera the entire day in front of the tv. The last rep assured me that he'll talk to his higher authorities & get back to us, its 2 weeks now but no response.

I, dr rana prosad kundu, buy samsung ph sm-j510f 4month back, just after 1 month lcd screen became dark.
I submitted it in my local authorised samsung service centre on 14/7/17 at alipurduar, wb (Pin 736121).
But, they say lcd screen is not available even 2 month
I frustrated a reputed company like samsung's j series phones lcd not available.
Please help me, in my hostel my friends also became afraid to buy new samsung phones.
I think this is very unfortunate & sensitive matter

I am a samsung customer since 9 years, very dissonantly i just want to say i will never buy or use or suggest to buy samsung product. It was very bad experience with me i want to tell in briefly,

Recently i was bought samsung s7 edge worth amount of 50, 000. It was not a small amount for me. I am a just a job person from my savings i bought phone.
And suddenly there was a something problem with battery and head phone jack problem. I was gone at near by samsung service center. As i gone i was saw that
Many customers fallout with your service executive. (Name-jagdeep ratan and asish bajpai). Many customers disappointed with service. They told to every one that whatever u want to do you can do. And go to customer care and complain with my name.. When my number reach i explain my complain and they took in observation for 24hr. I was ok that after that my query will resolve it,
But when i was gone to pickup my phone i was check that battery problem is still there. I was angry on that customer executive as they know my issue but they are giving me all kind of excuses, even they are not ready to talk with any one
Now what should i do i was not expecting this incident with me as i buy a phone worth 50, 000rs what should i do??
Should i complain to consumer court or make a police complain against your service center???
I can give u the name with whom i conversations
Name - yash patel (Technician eng)
Name - chandra kant chavda (Team leader)
I need to be my phone replacement any how or i want my money back as refund
Expecting your reply soon.
Job sheet no (Bill no)-[protected]
Job sheet no_[protected]

After my complain my case forward to management department and u end call to me and mr. Sandeep told me again visit service center and mr. Sandeep rudely talking with me he say am call mr. Sandeep please transfer call to tl he say i am senior person i complain last 5 day no one solved my problem why?

After 2 day mr. Sandeep call me told me that this phone is secound hand and many type excuses and he told me not replacement aur refund. I also already send id proof and also send my bill. Mr sandeep is full attitude talking with me all excuses
Please my case forward to another person am not satisfaction with mr, sandeep.
Today full 1 week my problem not any my problem resloved.

After 3 day i call mr. Sandeep he told me management team not decisions and many more excuse. Mr. Sandeep told me u can talk to suryprakhash (Sandeep tl) i call sandeep tl he also same information. Today my case 14 day and ur comapny not provide a charger. Finally am consumer case againt ur employee and ur company bcz no one can help and not any problem sloved my case

Mr. Suryparkash and mr. Sandeep both are fake person and both are committed fake promiss, mr. Suryprakash all time say other thing and unnecessary.

Mr. Suryparkash told me mrg he will committed to me my case final decision evening. And am calling 5:45 pm call to mr. Suryparkash he told me management team not dessised to ur case many more thing..

Am finally take police case agiant ur both employyedd bcz he fake promise and unnecessary thing again and agian repet..

Ur management team is wrold wrost manageemnt team. Samsung is wrost wrost comapny. Samsung employyee is fake people and fake promiss

Kindaly check my attech and listen to call recoder

Thnak u

My mobile had heating problem. I complained it in the service center. The problem is not solved at all.
It came back with touch issue of back botton and restore botton
Heating problem is also not solve.
The service centre is not taking care. They are not even understanding my problem

It is under complete warranty period.
I purchased it on[protected]

Serial no. Rz8h71ttq2l

Kindly help me.

Unexpected product and highly bad response from this huge brand "samsung".

Issues 1. Ear speaker not working properly 2. Connectivity of range of mobile network 3. Camera of product not shown visibility as per stander ed.
I had already made complaint twice on 10.7.17 and 13.9.17 bearing complaint n. O.[protected] and [protected] respectively till date not provide proper solution for above mentioned defect so please replace the handset.
Mail. Date.14.9.2017

Dear sir,
This is lastly informed you that if you have not reply my complaint i will go in court.

Respected sir,
This is to inform that my refrigerator
Is not working from 1 week. I had complained so many times but there is no response from your side. Please send someone to repair it. My refrigerator modal number is (Rsa1shmg1). Kindly give your attention to my problem as earlier. Thanking you charanjit singh
([protected]), ([protected]).
F1st/5 madangir near gurdwara market
New delhi-110062

I have bought new samsung galaxy j2 pro mobile in 03.06.2017 and after a month from mid of july the speaker gets high noisy like jet / pressure cooker whistle during in call.

I have gone for samsung technical support through smart tutuor app two times but it doesnt solve the problem.

I am frustrated with this problem but not with mobile or samsung brand.

Kindly provide necessary support interms of satisfied customer because i am having confidential matter in the mobile and also dont have a spare mobile to give this to service center.

I have purchased samsung refrigerator in 2013. From last more than 15 days, there is cooling problem in our refrigerator. Freezer was not working at all. We filed a complaint in samsung care and requested for an engineer visit. He came within an hour. After his visit, engineer said there is leakage of gas and it will cost around 1800rs including labor charges. We said okay and ask him to fix thw problem. He came the next day to solve the issue. Then he said compressor is not working which is under 10 years of warranty. So it was under warranty. He asked for the bill, we gave him the bill and he said he has ordered the new compressor and it will arrive in 3-5 days.
It has been 10 days from when we have registered our complaint and they have not provided any useful solution. Today i have received a call from service centre. They said it will take another week. It takes more than 10 days for a compressor to arrive from noida to haryana!! Strange -_-
Pissed of samsung care! _ so bad service..

I had purchased samsung galaxy j7 prime from new universal mobile cafe jagat farm market, gamma-i, greater noida (U. P.). At the time of purchasing i was informed that this mobile has 32 gb memory and same was mentioned on phone box and on bill provided by the seller. Later on i came to know that only 16 gb memory is shown by phone. It is fraudulent done by the company or by the seller.
I want a resolution of this problem. Otherwise, i will go to consumer court.
Pls resolve my problem as soon as possible.