Samsung India Complaints & Reviews

Extreme faulty repairs by samsung authorised center
My samsung note 5 imei no rz8h30jve5v phone had display problem for which i visited sapphire service center at dadar. They asked me if i was interested in buying note8. I said no i would like to repair. They changed the display and charged me rs 9630 /-
They said new phones have better display.
I was happy with my note 5 galaxy phone spent 55ooo already.
After getting my display done in just a matter of weak the new display went blank again.
My bill[protected] dates 08/09/17
They now say that mother board is gone and you better buy a new phone.
Either side all they want is to buy new phones
And repairs are pathetic
How do we trust samsung brand.
I am going to put this on all social media websites and on consumer court for the kind of repair and harassment done and sofisticated fooling done to indian customers.
Email : dr. Jai2005 @ gmail.com

I brought galaxy s8 plus may 2017...
At that yime u offer tumi cover..
Cover deliver wrongly s8..
Meanwhile complaint to replace..
4 month gone not got my tumi cover for s8 plus..
Today mh display glass break..
You are responsible for that..
I m going to file case in consumer court..
Your helpline call centre not reply properly..
I advise that not buy samsung handset to launch time they are not support properly early buyers...

I ordered samsung gear s3 on emi on credit card from samsung estore.

My order id #[protected]

Its been 3 months and i didn't receive my cashback on credit card emi. When i purchased it on emi it mentioned the interest will be received back on credit card within 90 days and till now it has been not credited back. I have attached a image below.

When contacted samsung support 3 times didn't get the response and after writing to samsung india ceo desk. Got a callback from senior customer care executive mentioned on phone that i am not eligible. But no where they have replied on email that i am not eligible.

I have attached screenshot while making payment where it shows i am eligible for cashback.

Hi,
I bought samsung flagship phone s8+ 128 gb on 22nd august from your samsung store in navimumbai. I saw your "never mind offer" being offered to your new customers but not for the ones who have purchased it before 21st sep 2017.
Is this the goodwill being given to your regular customers who buy your phone as soon as they are launched?..
I and my wife are using your galaxy models from s2, s3, s7 edge and s8+ as and when it was launched..
It is very disheartening to know and to learn that to never buy samsung phones as soon as they r launched but to wait for offers..
My wife dropped the phone accidentally from just her knee height and the s8+ 128 gb phone's screen got cracked.. When i went to the samsung store they said i she to pay approx 15000 inr for the repairs, to keep the warranty valid..
For the first time i feel the gorilla glass of s8+ is not up to the mark as promised.. I own a s7 edge as i bought it soon after the launch and i am very happy with phones performance and it's built..
I want to put it in your records that i am very disappointed that this never mind offer is not given to samsung early bird customers and i request you to pls forward this email to your marketing head for india too, so as to enlighten him how a customer feels discouraged to buy samsung products as soon as they are launched..
Pls help me in this regard and i expect you to allow me to make use of your "never mind offer" to replace my s8+ screen..
Pls reply asap.. Waiting for your response.

Thanks and regards

Washing machine was purchased on 30th aug 2017 in kerala thiruvananthapuram pin no 695581, post that i got a demo from the samsung engineer regarding how to use the washing machine. The next day of the demo it was working well, however from the 3rd day the machine stopped working. We contacted the customer care on 13th of sept and found out that there is an issue with the drum. The customer care executive logged our complain and assured us that a samsung engineer will come within 24 hours to resolve the issue.
We are yet to have a visit from the engineer, we have placed numerous calls to the service centre but every time they assure us that the engineer will visit us in the next 24 hours but nobody from the samsung team turns up.
I also contacted the supervisor of the service centre but he in turn says that my mobile was out of coverage and the engineer tried contacting me. I haven't received a single call from the engineer and its been almost 10 days from the date of complain and more than 15 days that the washing machine has stopped working.
My complain number is: [protected]

I purchased samsung level u bluetooth on[protected]. Its right side earpiece stopped working. I took it to the service centre in patna named galaxy communication, and when i showed it to them, they took it and tampered the cable from their side. And returned it to me saying that it can not be replaced as it is damaged physically. I was speechless at their this action. I really am very much depressed at this kind of service of samsung. I do not know where to complain about this. I am trapped in such a situation that i cant explain. As the earphone is tampered physically it can not be accepted in any other service centre. I want some solution to my problem.

Dear sir
I purchased samsung j7 prime on 11 june 17 and after purchased 2 month. It's back key is not function well and today recent key also create problems please sir help me
Replace or solve my problems
I purchased samsung veiw of my favourite brand but it's malfunctioning creat headche to me
I feel that my 15000 sink and my reliance is slowly down upon samsung

I have bought this phone one month back and it's screen broke while the tempered glass is all ok the cost of glass is to much why can't you guys replace my screen in never mind offer i have bought the phone from an authorised dealer with the tempered glass on how can it happen. What quality of glass you use
The phone costs 17000 but still it broke in sec worst experience till date

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 22 september 2017 16:50
To: 'hc. [protected]@samsung.com'
Subject: 3rd reminder - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

Hello………………………………………….. Is anyone hearing, please respond.

Regards,
K. S. Desai,
+91-[protected].

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 20 september 2017 11:27
To: 'hc. [protected]@samsung.com'
Subject: reminder -2 - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 19 september 2017 13:29
To: 'hc. [protected]@samsung.com'
Subject: reminder -1 - samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

From: new era engineers & traders - k. S. Desai [mailto:[protected]@neweraengineers.com]
Sent: 15 september 2017 18:50
To: 'hc. [protected]@samsung.com'
Subject: samsung india customer care complaint register no's [protected] (Date 1.9.17 to 13.9.17) & [protected] (Dated 14.9.2017) for washing machine service & spare parts

Dear sir,

Good day and greetings from the desai family.

Further with reference to the above subject, we deeply regret to inform you that being a loyal customer for the last 10 years with samsung brand it is very heartning to write to you that the customer support in your organization takes us for a real ride as per the details shared under:-

Complaint was registered on 1.9.2017 till 14.92017 as per the history details by sms which is self explanatory as under:-

1. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 1.9.2017

2. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 2.9.2017

3. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

4. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected].2.9.2017

5. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

6. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

7. Thank you for contacting samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-samsung[protected]. 9.9.2017

8. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

9. Dear customer, service order [protected] has been cancelled due to customer not at home. Please contact us on 180040-samsung[protected] for any assistance. 13.9.2017

10. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 14.9.2017

11. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 14.9.2017

12. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected].9.2017

And the concern persons involved from customer care no[protected] or[protected] are ms rizwana customer care, mr kartikh supervisor, mr vinod – tracker & mr balaji – service engineer.

If as a corporate you feel that customer is important, i would request you to call on me personally and resolve this issue, failing which we have not other option but to put all this on social media and the hindu newspaper editors coloumn for people to know how you treat your existing customers
And because of this the other people do not suffer the mental torture from your organization.

Thanking you in advance for your attention.

Regards,
For new era engineers & traders,

K. S. Desai – partner.

Flat no 7b, krishna sarathy appartment,
No 26, 3rd street thiru vi ka nagar,
194-196, royapettah high road,
Mylapore, chennai – 600004, tn,
India.
Ph no +[protected],
Mobile no +91-[protected].
Email [protected]@neweraengineers.com

Hello,

I purchased a samsung mobile galaxy note 5 on 21/11/16 from chandigarh and almost after 6 to 7 months, i started facing battery issues. It started heating a lot during phone calls and charging time. I went to one of your service centre, without even looking at it, they told me "sir garmi bahut hai" don't worry.

Last week, it started getting worse for me. I noticed the battery draining from 100% to 0 that too without warning in about 3-4hours o[censored]sage. I contact live chat support, whatever steps they told me i followed.

And finally, yesterday evening, while charging the phone, i noticed the back cover was a little abnormal i immediately removed the charger and found that the battery started swelling.

Today i went to sector 22 service center in chandigarh, and i found the staff non-cooperating to which i asked them about regional service managers no. But they handed over me that card "pic attached" and asked me to call on that no. I called and to my surprise, i was talking to someone in their premises only. That how you treat your customer who bought high-end phones from you.

I asked mr. Umesh who was at reception to give me no. For samsung officer to which he then refused and ask me to meet mrs. Gosawmi who was supposed to be their head.

I talked to that lady and very casually she told me to submit the phone so that they can replace the battery to which i refused as i was not convinced. I also asked her to give me the no. And she refused and arrogantly told me to call at customer care no. Her rude and arrogant behavior really made me upset.

For samsung:

1. As a customer, i am not satisfied with the service centre attitude. (For the second time)
2. Now i dont want my phone to be repaired as i have lost trust in samsung note devices as an example was note 7 the blasting phone.
3. Why samsung is pricing the devices so high when they don’t know how to treat their premium customers.

Buying samsung phone was my biggest mistake. I think you should learn from apple what customer dealing is.

Now they only option i have is to take this phone as a loss for myself but to highlight this issue online so that people should know the kind of bombs you are making with your devices.

Thanks

Hello,
I register a complaint from last 3 month and they told me you need to replace the pcb circuit i pay for that 10k and still they are not capable to repair my ac. The engineer told me again pcb come from company faulty so we need to replace again. After few days he came with new pcb and still the same problem after 2 months samsung company took a decision. Return to take ac unit and they are refunding my payment for ac unit.

So here my complaint about is 10k which i already pay samsung service center for pcb.
When i call to service center they told me to fight with samsung company. This is not my fault. And samsung company not giving me the proper answer.

Where i have to go for my 10k can you help me out?

Regards...
Kapil gohel
Email: [protected]@gmail.com
Complaint no: [protected]
Case id: [protected]

Dear sir,

This is to bring you in notice that i'm facing lot of issues regarding samsung.
1. Target - the target you are giving us is not proper. Due to which it affect our activation which result in increase in our target. This problem is understood by dealer only.
2. Credit not is not received on time. Every time this problem affects our sale but no solution is provided by your end.
3. Demo availability - our counter is not having any demo in the price range above 20 k, in that case we are unable to showcase it to our customer.
4. Dealer is not having any knowledge about your company product.

Every month we are facing this issue which adversely affect our sale and vice versa. We are in this business to sell but all this circumstances is leading us to think something wrong. We are not company employee so better company should take some strict action against these point and try to resolve the issues asap. This is tottaly clumsy that every time we need to have an argument on these topic.
So i will like your team to have a visit to my counter and have a permanent solution on these matters.
I have already informed senior managers like abm'zsm, asm of samsung but no one responded.
Looking to hear from you soon asap

Sanjeev mathuri
Outlet name nirala mobile
Outlet code. Bihd 4266
Outlet type. Rcm +
Magadh colony gaya
Mob num [protected]

Hello samsung
I have purchased galaxy s8 on august 13th 2017
The store keeper told me i would receive a free wireless charger within 10-15 days
It is almost more than a month and still i did not receive the charger
When spoke to the customer care people
After making repeated calls nearly 6 times
They informed the product will take 30 working days from the day of order
However when i asked for a call back from the supervisor for more information
The agent arranged a call back from a fellow agent whose name i don't want to dis close
Just 24 hours back when i again called back and asked for a supervisor and the team leader of a particular team called me and denied giving his employee id
He is a higher official and indeed argued with me that he cannot proceed further unless the duration of 30 working days
Which is 29th of september 2017
Well i do not have any issues in leaving this
But valuing a customer's concern is the main job of a company
Which samsung has completely forgotten and the customer service from the chennai location is too bad in understanding the customer need
Instead i was put on hold for 10 minutes over the call
6 times repeated calls and issue is not solved
Very bad customer service
When requested for a manager call
The team lead from the chennai service department straight away denied and asked me to wait for my due date
During the time of purchase
It was free
Now i have to wait for 30 working days to get this wireless charger
I have all the recordings of the calls made repeatedly and i am going to lodge a complaint straight in the next 24 hours
If i am not getting a call back from samsung.
Service/sales team from the chennai location on a straight note have completely lost there trust.
Customers are gods
Please note this
Thanks
Manoj yadav m

I want to say that your latest update og nougat on j7 prime has given me a severe headache from the past days i am feeling very helpless. Its of no use. Almost every app and games keeps crashing even your messaging app keeps crashing.. I want to downgrade to marshmallow again but i cant even do that i tried but i failed. What should i do now. I[censored] donot know how to handle any operation system please donot give it to your customers until it is fully in your control. Hell man this nougat is such a pain in my head i cant even play a game. Even a small one. Whats the use of calling that an update then. Not expected this from you samsung.

Dear sir/madam

Greetings

I'd like to draw your kind attention towards a very serious matter/situation which make me frustrated as well as furious by samsung care.

I am going to enlighten you about your samsung mobile phone model no edge-7 which was launched in the year-2016 which i purchased from an authorized samsung dealer on 19th september 2016, this phone is claiming a water resistance phone at a certain level of 1.5m (Ip68) as per your claim policy. There was some issue with the battery which get replace under warranty on 29th august 2017 and also i spent 3700rs approx to extended my warranty for one year. However couple of days ago i encountered a scenario where some of my phone's functions and features were not working properly as in mic, sensors etc. Therefore i visited your samsung care @ noida sector-3 on 13/09/2017 & for the same they called me on 14/09/2017 stating that they found water substances inside my phone however there's nothing like that i didn't put this phone into water (Even though company is claiming that it's water resistance) therefore they're stating that couple of internal parts of phone are subject to change which is around 31000 as well as they are refusing to cover it on their end and asking me to pay it. Earlier i use to walk in rain caring my phone in hand and also clicking photographs but nothing happened. But after the service on 29th august 2017 same thing happened, i was caring my phone in pocket while driving and there was sudden rain. I didn't care much about my phone as it is water resistance (Claimed by samsung) and once i reached my room i found some sensor and both mic are not working which i already told you above.

Now tell me why should i pay this amount if it is water resistance as samsung claimed and same thing is mention on the phone box? Secondly, the way your samsung center dealing with me on this issue is highly unprofessional and rude as well if we consider your brand name.

Also, would like to bring to your notice that, last time when they replaced battery and taping, seems they haven't done it properly as far as taping is concerned and because of that this happened.

So, can you please look into this and fix asap, as its pending for so long.

Note - if required, can provide bill, mobile box.

I have samsung j7 model sm-j700f. There is lot of problem with this set. I don't know that the issue is with mobile or battery. But i have visited samsung care two times. They return my mobile by saying that all is well. But i am still disappointed. So bad service. Kindly solve my problem immediately. My contact no. Is [protected]. Sahil arora
Mail-order [protected]@gmail.com

The glass of the camera was broken two months back... Bt there was no problem in capturing the pictures. Last week one small piece of the broken glass gone inside and placed in front the focusing part of the camera... And not able to capture the pictures. All the pictures taken are blur now... Kindly help me out that whether the whole camera part will be replaced or jst the camera glass got replaced...

Samsung give me veru shamefull and bad service. I give my mobile to samsung service centre from 13 sep to till date..
They repair my phone almost 2-3 time, chnag mother board twise in these days and chage battery also.. Its mean they open my phone many time so its seems my mobile life is not going well in future....in the last thay tell me that your phone is ready come and take i go today 21 sep but the phone condition is same and they your take some more time till sunday means 24 sep... Again they said your mother board will change again... My patience is over this time...
What i ecpct from samsung and what i get...
After this i said i dont want to take this phone becoz its life no more... From 8-9 days they make me fool... Again and again even they dont provide me any alter mobile to use to do my office work...
Aftero that i just said that samsung service is bad too bad for me.
They make me
They dont give me any resolutions...
What i do i dont
I dont indrstand what they are doing with my phone..
They dont give me any type of resolution or even there is no option for replacement...
They break my trust
I will not buying any samsung product bcoz of there service..

This is to inform all who get this samsung is making fool to its customer by using china quality parts. There service center always repair the unit with fake parts so customer keep on coming to them & generate business. Its been height o[censored]sing pathetic service of leading brand and all above the premium device of samsung. Better to move with oppo or vivo they're providing much best service in cheap prices. Reference number [protected]

I am now become very disappointed with your service that on 25.7.17 there is my complaint regarding non operating microwave
And error is c do in reponse of the complaint the engg gandhi visit and told me that we have to replace the part and will replace when it become available i am in touch with gandhi but part not received in between my product warranty expires on 13.8.17 and i received messessge that part is become ready and you have to pay rs.354/ then i was shock and call mr gandhi he says now system not accept replacement after warranty he suggest me to complaint again i again contact on toll free and i got another shock that status of your complaint is solve and instead of giving me proper service they blaim me why you do not call in between i said that i am in touch with mr gandhi then they says ok we will do within warranty period but after one days i received message that is another shock that your request cancel. Again i call today launch complaint repeat history again and get assures that our senior will call you but as usual i am not received any call but get another shock as the history of samsung call centre got message order become cancel i hereby request to kindly look into the matter at urgent that i am suffering since last two months
Or replace my entire product
I am expecting your seniors call if your service is proper
Whatever complaints are made are through my mob [protected]