Samsung India Complaints & Reviews

Hello sir
I tausif reza having residence in bokaro (Jharkhand). As i have made purchase of my washing machine (Front load) on dated 1st jan 2013 which record was found on customer care service center. On 09/08/2017 my machines get damage and i have made complain regarding my machine, then technician has visit our site and they said that your machine drum wheel and pcb box are damage so you need to change it then i decided to change it on behalf of that i have paid rs 6000 as advance which total is rs 13200, after a few weeks they visit our site and started doing operation on that they found front tub is broken then they reply change your front tub it will cost rs 2000 more i said change it after discussion from service incharge they said now a days it is not available in our company, they made the excuse of 17th sep he say on that day we make clean our workshop if we find any old washing machine then we will replace it. On 19th sep 2017 i went there (Service center) they reply product is not available then i ask for my money refund they reply it can't reverse, i reply why? They reply as we have bought the product of rs 13200 which is not retuned in our company. Then i said this is not my field you say it cost rs13200 then only i have paid you advance rs6000, when i am asking for my money refund he use to misbehave with me and rudly send me out after that i have given the threaning of consumer court. On 20th sep i have made complain to customer care regarding above issues they said your problem will be solve soon but soon is not coming then service center made excuses of bill and made my complain cancelled when i track my complain from customer care they say it cancelled. Then after i made complain on 26th sep 2017 regarding above issues and also asking the depreciation value of machine as it has not completed 5years my complain no. [protected]. Please solve the issue before elascating the matter to consumer court and also attaching advance slip and video misbehave done by service incharge
I hope the ray of light on solving above matter
Thanks & regards
Tausif reza

Hi,
I still have not received the refund status update via mail or message from these guys.
I am not ready to pay exta amount as gst tax to bank if bill is generated, will make sure you guys pay the extra amount to bank if the emi is billed.

This needs a serious action as you guys are worst in customer support.
Make sure the refund is processed and i get a message/notification by end of the day, else would be happy to file a legal action against you to pay the extra amount the bank charges.

Order id:[protected]

I using samsung glaxy j5 last 23 of june my phone display is not working and i submit my phone in yamuna nagar grover comunication nd i was pay 2640 charge for display and the gave me 3 months of display warranty after 9th or 10 september display not working ptoperly it gives lining on it and i call grover comunication and submit my phone 18th of september after 3 days they gave my phone back without change display and the change my phone...

My samsung note 4 got dead after recent update which i got on my phone. It's not turning on, when i contacted to local service centre they are saying that motherboard of your phone need to be change. I have come through a lots of such news that after getting recent defective update on note 4 mobile phone stopped working. I need a proper reply that how can motherboard of a phone got dead after an update sent by samsung company. And i need a solution of this problem. I am very disappointed by this incident. I am a regular user of samsung phones, i had galaxy s2, note 1 and now note 4 but after this incident i lost my faith from samsung. Please provide me a definite solution of this problem. I am desperately looking for a positive reply. Thanks

I had placed an order on[protected] at 19:56pm for "two samsung 25000mah power bank with jbl earphone and 128 gb memory card" with order confirmation number [protected], amounting to rs. 1198.00 (Including shipping charges). Product was delivered to me 2 days later on[protected], and upon opening the packaging, the contents were found to be damaged.
I had tried calling the customer care helpline, but it was not able to connect, following which i raised the issue through email but received no feedback.

Either refund me the entire amount i have paid or send me the replacement product.

Kindly respond as soon as possible.

Advocate vijay kumar dua
Chamber no. G-726
Karkardooma court
Maharaja surajmal marg
Shahdara
Delhi - 110032
([protected])

I went to samsung care amritsar for exchnge of my s3 neo battry which is in under warrnty but samsung care manager said if you have battry box then we will exchnge your battery otherwise no. But i have a bill of my battery and samsung care center also sell their batteries without box in the packet. I have issue regarding this and your officer amit singh also behave very rode with me i have recording of this conversation. Pls solve my issue if not then i will go in the court. My contact number is [protected] nd my name is harveer singh. And one more thing your samsung care officer said to me of you have another battery box then give we will exchnge your battry that means you people are fake or use dublicate things in your care center? Talk to me other wise i go to the court and i have all the proofs nd recordings of your officers which are save in the phone

I have purchased samsung c9 pro on 24 sep.in moradabad (U. P.) but it is creating problem since starting as the voice from other side is not clear some time and becomes low during the time.
I have visited the customer care center here in moradabad 2 times.
They have formatted the set and updated the software but problem is still there.
We are very upset to see the company's response and negligence.
Need your support to resolve the issue and please instruct them to return back the mobile set as per company's policy and don't create problems for me.

Thanks,
Anjali
[protected]

There is problem in my front loaded washing machine i have complaint the engineer visit and said the drum of washing machine will change after period of one month they delivered washing on 5/09/2017 i have paid bill of rs 7000. After few days same problem occurs than i have complaint on 22/09/2017 customer care the service request no. Is [protected] the service engineer has been assigned contact no. [protected] is not picking the phone and i complaint than on 25/09/2017 on costumer care they sad your problem will resolve same day but the situation is same as first day there very disappointing the costumer not getting any response from samsung and your service center in patparganj delhi.

I have purchased samsung c9 pro on 24 sep.in moradabad (U. P.) but it is creating problem since starting as the voice from other side is not clear some time and becomes low during the time.
I have visited the customer care center here in moradabad 2 times.
They have formatted the set and updated the software but problem is still there.
We are very upset to see the company's response and negligence.
Need your support to resolve the issue and please instruct them to return back the mobile set as per company's policy and don't create problems for me.

Regarding double door refrigerator got a corrosion in its gas flow tubes (Which are inbuilt in the model) which is purchased on 9/7/11 only 6 years of purchase
And the company's engineer has nor solution for it, means a 20000/- refrigerator is useless after just 6 years o[censored]se just because of company's bad quality of products and engineering.
1- i want the company to replace my product as soon as possible to retain its image in my mind and many more like me

My mobile was in working condition but calls were going to the emergency no without my dialing. I took the issue to samsung center located at kphb and they dismantled my phone without even a document nor permission and said i have to pay them 11k because the motherboard is at fault. I brought it home and connected it to the charger and the phone which was charging earlier was showing very odd icon on the screen. I called the customer care and was asked to contact one mr. Anand at the samsung center i visited earlier. When contacted, i was asked to come over and they said they will repair my phone and when i went in was made to sit for 2 hours and refused to agree what they said. From that day till today i am contacting customer care with no use. They tell me that the topic is escalated to head office.
Iam calling every hour. The head office is very negligent in the issue and my complaint is also misworded and mismanupulated.
I even requested to be connected to some higher official and they refused. Please help me soon.

It is suprising to know that q&a team needs 4-5 days time to respond to a samsung s7 edge mobile handset. 357327/07/252492/5 my handset nos. Master care authorised centre is not responding on the issue of my handphone getting blank and no screen display. Have submitted the handset to borivali service centre mumbai and they are stating that they are not getting feedback from q&a team. Isn't it funny to know about this or samsung doesn't cater to warranted products so that they can charge the enduser.

I purchased mobile handset samsung galaxy s7 edge in 2017 from dindigul tamilnadu india. Now screen glass has broken. The shape of handset is prone to breakage. On inquiary samsung dealers say replacememt of screen glass will cost rs.14000plus taxes. This cost of replacement is too much. Pl ask samsung to replace my phoneset's screen glass under their one time screen glass replacement offer

My name is mihirkumar r thakkar. I have puchased samsung j7 pro on 31/07/2017. After a week phone's wireless connectivity was stopped. Called at samsung technical care call reference number is [protected]. I have submitted my piece on 18/09/2017 with samsung care (New era softtech service) as the piece is defected with the wireless connectivity problem.
Still i donot receive my phone back and i am getting completely dissatisfaction with samsung. I want a replacement from samsung as just launched model gets defective. I invested my one month salary and i am not getting return on it.

Xtremely dissapointed with handset, as to the network issue,

Xpected better response, but very sad, with the perfomance,

Even had the sim card replaced, being the best network vodafone,

Had high hopes, gave it to the gallery, as in warranty, but still in vein, no improvement, request no [protected], they said they had replaced the mother board, but feel like i am being fooled, still having the same issue,

My other handsets r having full network, checked with other friends samsung handset, even tried changing the sim card,,

Still big time dissapointment.

Losing my confidence with samsung.

I usually bought samsung product and so far it is all very satisfying.
Last month, i bought samsung glaxy j5 prime (Black) at aizawl and i don't know whats wrong with it, maybe because some water get inside it. It switch off itself and i cannot turn on. I went to samsung servicing center and they told me that it can be serviced only at october or maybe november. The servicing is very bad. There are lots of people facing the same problem too.
Since it will take lots of time i cannot wait that long so instead of registering at the servicing center i take it home and i use my brother's phone.
My request to samsung is to please give me a new "galaxy j5 prime (Black)" since i spent lots of money to buy the product and i cannot buy a new j5 prime again.
And i cannot request for repair because the customer service is not satisfying at all and i cannot wait for another month.
Please do whatever you can. It is all i have.

Samsung service center, mohit enterprises jinsi road no. 1. Gwalior misbehaved with me (A senior citizen) when i approached them for servicing my new samsung mobile. They used foul language when i asked for unnecessary delay and then insulted and pushed me out of their office because i asked them to not to use foul language. Request to register this complain.

I have submit the mobile handsets in samsung authorise service center - discover communication near gyanda cinema, ranibagan dumka on date - 04/09/2017, the mobile details is (Model - sm-j210f, sl. No - rz8j119wnam, imei no - [protected]) for reaping, but in this time i am not revived the mobile. Care peoples say your mobile is lost, so i have complaint in national customer affairs, my complean no is -443208.
Please help & do the needful.

Samsung company promotion
Samsung house, 1000 hillswood dr, lyne, chertsey kt16 0rs,
United kingdom.
E-mail: [protected]@samsungpro.org / [protected]@outlook.com
Contact number: +[protected]
Serial no: uk/gbp17/samsung batch no. Dno/myr607


*esteem lucky winner*
Mr/mrs utkarsh kailas sonar

We wish to congratulate you once again on this note, for being part of the winners selected on the (Samsung international world lottery award 2017)

This is to inform you that we have made an arrangement for the fast delivery of your winning prize, the promotion board members in collaboration with the samsung company uk has approved your prize. This honorable company has gone as far as listening to the (Samsung int. U. K general manager, dr henry ken) for the legal provision of your documents, this company have also assisted you to make a direct contact with the reserve bank of india likewise to the (Ministry of finance) and they have told us what to do for the safe transaction of your winning funds to your personal account which we have accepted and enlisted below.

Having considered all possible measures for the fast transaction of your cash prize money, amount of 500, 000 gbp (Five hundred thousand great british pounds) approximately (Rs 4crore 65lahk india national rupees) we resolve to use the central reserve bank of your country (Rbi). We have made all necessary arrangement, your personal details has been received. Therefore, you have successfully succeeded the requirements, statutory obligations, verification's, validations and satisfactory report test conducted for all our lucky winners in this (Samsung mobile company award 2017) international electronic mobile draw award. Furthermore, the approved of your winning funds (500, 000 gbp) was carried out by the (Financial service authority here in london and judiciary together with british gaming board and also licensed by the international association of gaming regulators) (Iagr)

Let it be known to you that all taxes has been paid and cleared here in england before releasing your prize for delivering, therefore, you will only be required to clear your parcel once our delivery officer arrives india.
Your parcel will be leaving (The samsung mobile company) vault room and arrive india on 26th september..
Flight schedule details: airline british airways (Ba) flight number 257 departure heath-row airport (Lhr)
{ departure uk date/time:- sept 25th time 07:30 pm }
{arrival india date/ time: - sept 26th time 09:20 am}
You are expected to clear your parcel from the point of arriver (T3 igi airport) with the sum total amount of 18, 500/inr india national rupees for registration/clearance/approval of your parcel. Mr adams will contact you as soon as he arrive india
Below attachment is the copy of your winning mobile phone, laptop, parcel and mr adams id proof.
Note: please re-confirm all your details to mr. Adams private email: [protected]@samsungpro.org

(1) full name _ (2) sex: _
(3) house address: _ (4) winning number_
Alternate numbers: _ (5) age: _ (6) city: _ (7) state: _
(8) zip code: _ (9) country: _ (10) occupation: _
(11) e-mail address: _ (12) personal bank account details_
(13) serial no:_ (14) batch no:_
(15) scanned copy of identity proof (Mandatory)

Kind regards...
Dr. Jerry riches:
Promotion officer
Samsung house, 1000 hillswood dr, lyne, chertsey kt16 0rs, "unitedkingdom"

*please if you are not the rightful owner of this email please don’t reply to this mail*

Hi team,

I want to share one incident happen to me. I have purchased samsung s8 mobile two months back. I read about the phone compare with other mobile and found s8 best suitable to me. I choose s8 over iphone 7.
But after 2 months i face some issues with my s8. As it is a electronic device it is normal i have 1 year warranty! Great.
I visited samsung service centre and submitted my phone. There were two issues fast charging not working and headphone mic not working. They noted it down and promising that it will be fix in 2 days.
After two day called them and ask the status they said phone is ready. I visited the centre that is 50 km from my town. When i reached there they said mother board has been replaced. It checked the charging issue in front of them it was still not working. They said might be we need to replace the charger jack ok. How can they give the status as ready without checking the phone? Let be i said plz do that. Next day i called is it ready they said yes again i visited the centre now thank god charging is working but when i checked the mic it is still not working!!! They said looked like we need to replace the head phone jack!. How can they do that again.

I registered i complaint number [protected] but got no solution till date. Is it my mistake to choose samsung over apple?

I will not accept that phone which is repaired many time by those nontechnical guy. I want replacement of the phone. Kindly look into it.
I have no option other than going to consumer court.

Note : still no resolution they are saying just take your device from our service centre. I got this call[protected]. Phone submission date was[protected]. We can replace your device. If they can't help why they just wasted my 10 days???

Gurpreet singh
[protected]