Samsung India Complaints & Reviews

Dear sir

This is just to inform you that i have purchased a phone samsung on7 (Model no. Sm-g600fzddins), through flipkart on 14/10/2016. From the day i started using the phone, to my dismay i found the phone to be utterly defective. The phone is taking more than 4 hours to charge and is getting drained in 8.5 hours (Even when internet is off and with no applications downloaded). The kind of harassment i am facing from the ustomer care department of both samsung as well as the service centre is quite obnoxious. The reference no. Of my issue is : [protected].

The facts are as follow:
I) on 14/12/2016, i took the phone to s care, authorised service centre of samsung, for repair since the phone is covered by a warranty period of 1 year. The next day i. E. On 15/12/2016, they informed me that they had found the battery to be defective and had therefore changed the battery. But after bringing it back home, i found that the issue still persisted. So on 16/12/2016, again i took it to the same service centre and they told me that they wanted to monitor the phone and would therefore keep it for a day and that i should come there the next day to collect it.
On 17/12/2016 when i went there to collect it, they told me that they had got no time to check my phone and that i should go there on the next working day i. E. On 19/12/2016. On 19th when i went, they told me that the phone was okay and that they just had to update 'install application' and it was fine. But the problem still persisted.
Then i contacted samsung customer care on their helpline. They told me that this time i should take it to another service centre for one last time. Even after that if the problem persists, then they are going to look into the financial aspect.

Ii) on 28/12/2016, i went to another service centre, sanchar electronics private limted, p-163, c. I. T. Road, scheme viim, ultadanga, kolkata -700054. On 03/01/2017, they returned the phone stating that now the phone was okay, no fault was found, just the software needed to be updated. Sitting over there only i found out that the problem still persisted. Then they told me that i should go back home, charge it fully, only then i can see that the phone is okay. But after doing every possible thing, the problem was still there. I spoke to samsung complaining them of the same. They suggested again that i take the phone to the service centre one last time and get it repaired. I wrote an email to samsung. Ms. Shikha from samsung called me back, listened to my issue and suggested that i take the phone to the same service centre since this time samsung would be monitoring it from their end and that they were going to put a senior engineer to look after this case and even after this if the problem persists, then they would look into the next course of action.
I went and submitted the phone next day at the same service centre on ms shikha's advice. There i made engineer shailesh jaiswal sit infront of me and monitor the phone along with me after which mr jaiswal accepted that the phone had a problem. I emailed to samsung once again to update them. Ms shikha called me back stating that the problem had been detected and that the motherboard had to be changed and that once done i would be informed by the service centre to go and collect it.
On 03/02/2017, when i went to collect it at the service centre, they gave me a fresh set of adopter and a data cable and claimed that they had changed my motherboard. But even after that the problem still persists.
So the next day on 04/02/2017, i wrote an email to samsung to inform them of the issue highlighting the fact that now since almost all the parts have been replaced-the battery, the motherboard, the adopter and the data-cable - and still the problem persists, it proves that it is a manufacturing defect and that the phone should be taken back and i be refunded.
On 05/02/2017, ms. Sunaina, from samsung, called back and arranged a conference call amongst us-mr. Rajesh, the service centre head, she herself and myself. Ms. Sunaina told mr. Rajesh to replace the phone since they were getting repeated complaints which was not to be appreciated. Mr. Rajesh was reluctant to do that, he said he would not commit before he had a word with their area sales manager and that i should visit them again to submit the phone.
Next day on 06/02/2017 i went there and submitted the phone telling them that i had come to return the phone and they should facilitate my return. They said they would get back to me. After around 4 days they sent me a message stating that the phone is repaired and that i should collect it. When i called them they said that no fault had been detected and there behaviour was tooooo harsh. I told them now i would like to deal in the legal way and hence they should keep the phone as of now.
Since then a number of telephonic conversations have happened between samsung and myself, and on 16/02/2017 mr neeraj from samsung went on insisting that since the phone has been repaired i should go and collect it to which i asked where does the question of repair comes from when these people claimed that they had found no fault!! I told him that it is just a repetion of what has happened for so long, if i collect it i shall see that the problem is still there, again they will ask me to submit it for one last time and again they will say it has been repaired so come and collect it. So this time, i am going to deal with it legally to which mr. Neeraj said that since the warranty period is of 1 year they are going to repair it for as many times as possible.
But i am sure because the warranty period is of 1 year, one cannot expect me to run from pillar to post for 1 year after which samsung will say that my warranty period has expired and so they cannot do anything.

Then i wrote to the ceo by email. After this, i started getting phone calls from both samsung customer care and the service centre trying to pressurise me to go and collect the phone which i declined. Then i received a final mail from kanchan sinha of samsung that they would not refund me the amount or do anything since they had not found any defect with the phone! Then i sent letters to the ceo, once by speed post and twice by registered post but till date i have not received any response from him.

As a customer i have co-operated enough number of times. Now it is high time for the company to cooperate with me and refund me my amount. The phone has a manufacturing defect. All the more, now the phone has passed through so many hands. So only refund is what i can look at.

Would request consumers forum to look into the case so that my issue gets resolved.

;

We have purchased led tv of samsung company... And all of sudden the display of the tv is showing like it has been broken. Up badly.. No one is there at home we all are on vacation nd after returning from there we found tht picture is coming like broken type... Nothing is being damaged outside of the tv means it is not visible when tv is off... It can only be seen when tv is on... The display is showing like tht it is broken... We have complaint two time frst time the person who came was demanding around 14000 to repare it... The warranty period is still left... We asked him tht if any physical damage is there thn kindly go through the charge of parts which company will chnge not the service chrge is applicable fr this whn warranty period is still left... They are rude... Rhey asked money. Even for visit also... Whn warranty is left how can they charge. Money for there services.. Worst experience ever... Highly disappointed with the service. Nd product of samsung... Kindly do. Something...

We have purchased a new digital new brand samsung refrigerator from croma rcity mall mumbai. It got defecting within 9 months. Contacted an utter rubbish call centre with # answering your call and and ill mannered ppl operating. Pls track ref id [protected].
We have been living without a refrig for a week now and these ppl care a damn about your problem. They have just one line will get back to you and then no one gets back
This is our hard earned money and brands like samsung do not live upto it. Would never recommend this brand to anyone.
Please initate replacement or refund my money or would go to consumer forum

Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never ever call up samsung service partner gurudev service, vikhroli, mumbai to avail samsung technicians’ support.

Their contact details are :

Santosh : [protected] – [protected]@gmail.com, [protected]@gmail.com
Raj patel : [protected]
Fakhru khan : [protected] – [protected]@gmail.com

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!

The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!
They lack business ethics & have been cheating gullible consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-di...⇄

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-sams...⇄

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http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-...⇄

Hi all,

I purchased samsung s7 edge. And i received a defective piece. They just replaced the piece but not tranfering the offer. But here my question is by looking the offers we will buy the mobile. Receiving deffect piece is not my fault. It is company in capability to deliver defect less products. And still fighting for this not at all bothered by samsung.

Sadly the 2nd time received mobile also defect piece. And the samsung managaer now said that we can do doa now as we have done it already. So doa replacement also there is restriction.

Shame on samsung products and services.

Thanks,
Srinivas v.
V. [protected]@gmail.com

If any samsung executive wants to solve my issue. Please to reply to above email and i will reply my number.

Dear sir,
I have purchased samsung galaxy J5-2016 edition having serial number [protected] on dated 2.01.17 from flipkart.From the date of purchase there is issue of overheating and unable to used it .During internet connection mobiles gets so overheat that it feels that be blast soon.Local service center not attend the issue properly.please replace the mobile on priority.

We have purchased a new Digital new brand refrigerator from Samsung. It got defecting within 2 months. Thereafter it is repaired with a assurance given to us that its warranty will also extended. Again it got defective, within 2-3 months. This time we demanded to replace the existing defective piece. The company ensured us that they are going to refund the price of defective refrigerator. However, till date no response has been received from the Company. Its almost one year. Refrigerator was purchased from authorised dealer of samsung from Roorkee in the name of AP Khankriyal.

My name is Uday Singh Rana and I have a Note 4 (SM-910G). After updating it to official samsung marshmallow on wifi for first day i noticed that it started freezing, random restarting and next day it stopped working. The phone never booted and never charged again. So i went to service center in Janakpuri, Delhi they told me i need to change my motherboard. My device is out warranty so it will cost me around Rs.16000.

I[censored]pdating phone officially online causes such issues then why did samsung release official update online?
Why should consumers pay such huge amounts without their faults.

I am expecting some convenient solution from samsung instead changing my motherboard by paying such huge amount. I live in Dwarka, Delhi.

Model no: note 4 (SM-N910GZDEINU)
IMEI:[protected]
Purchase date: 03.05.2015

Customer email: [protected]@gmail.com

Dear sir

Ajj 16 sep ko apka engineer ayaa or check karke bole ki apke a.c. main gas kam hai yea baat main customer care par main kab sea bol rahaa huu apr 2017 app log meri recording call center sea niklawaa kar sun saktee haii. par 6 mahine baad company wale problem smajhe hai main 6 mahine sea bol rahaa hu par customer ki sunne wala kon hai...
Sirf inlogo customer ko time pass smajh rakhaa hai.

Maine yea baat jakar apke company ke delar ko kahi to ..WOO MUJH PAR CHILLA KAR BOLE KI AC BACHA HAI DUKAN Ni yea response hai apke delar ANAND ELECTRONICS kaa haal .
kyaa app bataya ge meri kyaa galti hai jo maine 43000 kaa Samsung kaa a.c. kharidaa or jiska parinam main pichale 6 mahine sea bhugat rahaa huu...
Apke ki company ke sath eek baat sut karti hai naam bade darshan chote. Plz mujhe iss samsyaa sea bahar nikale apki baddi kripa hogi...

Meri problem a.c. ki Indore unit hai jisko main kab sea replace karne ke bol rahaa huu par jab tak Indore unit replace ni hogi jab tak iski samsyaa kaa samdhaan ni hogaa... kyoki mujhe day 1 sea hi Indor unit main problem lag rahi ...

Or haan jab mere bhatije ne apke engineer ko bola ki hunare dusare room wale ki cooling dekho to apke Samsung ke engineer bole ki yea invertor a.c. hai iski cooling normal a.c. sea kam hi rahtii haii. To kyaa maine invertor ac kharid par kyaa galti kari.. ajtak mujhe mere haier or gidrej ke a.c. main kabhi koi problem ni ai or Samsung jo ki itnaa bada brand hai uskaa ye haal.

Sir customer hai to Samsung hai warna binA customer ke koon Samsung.

Plz do focus on after sales service.

Regards
[protected]
Bhupendra Singh

I was having the battery problem in my mobilr for the last 4 moths.Service center people told me that i have to change battery.but i didnt get the battery even after waitimg for 2 months one fine day my mobile stopped working I Took it to service centre they checked and inform me that mother board is gone and i have to pay 18k to correct the motherboard.Well this is rediculous i used this device only for 22 months...when i esclated to samaung team they talked to me rudely...a guy named Tejas from esclation team told me things very harshly as if i am his servant..he told me what m i expecting a life long warranty

i really need an answer from samsung

Purchased on 15/2/13. As per your desn. I am not installing stabilizer.Due to this the back board got burnt.The person from Kumbakonam ser centre brought one new board and fixed and tried for functioning and failed. My question is in your manual you have clearly mentioning that there is no need for separate stabilizer for this type of fridge.But my fridge got fired due to high voltage. Further you have 10 yrs waranty but in the service centre that told that it is for compressor only.Kindly clarify.
Ref : Kumbakonam -612001 (Tamil Nadu)
Jayaraman
C-3, Shreyes Ganga Apartment
No-11, Bakthapuri Street
Kumbakonam -612001.
Mob: [protected].

Dear concern i have purchased your latest a5 2017 mobile, i was facing some problems then i visited to samsung center, they have taken the mobile for quality check which took 48hrs, and after 48 hrs i got a call that sir your mobile is formatted and working fine, i asked him what was happend why the mobile is heating like microwave, then the beautiful reply came from customer care (Sir our mobiles hit upto 48-degree but it wont blast), i told him while riding on bike its heats too much even i put my mobile in my bag, he replied it is natural,

I just wanted to no what is my fault, i have done a very big mistake of my life that i switched from i phone to samsung, because my friend suggest me to by this phone i have bought this mobile for 28990 /- and i am not going use this mobile because it can blast any time, even i will suggest to my friends to don't use samsung products

My name is tirtham chatterjee, [protected]
I am facing several service issues regarding my phone
I have changed my display a week ago, from then i had to visit service centre 4times seperately because the pasting of the display was not properly done, still m facing the same issue, please look after this matter asap
Really disappointed
Its really making me suffer a lot
I have paid 7000bucks for the display still they cant gave the proper service
M talking about sushila infotel samsung, kolkata

I visited your dealer aniket sales in panjim. He showed me a model of 6kg fully automatic top loading for 17000rupees.in exchange for my old machine hexgave discount of rs 1500. Final mrp rs 15500.
On checking with samsung on toll free no i came to know price of the same washing machine is rs 15590.
Aniket sales is manipulating mrp and giving discount on hiked mrp.
This is cheating and unfair trade practice

Hii sir my id no is 1694025 and my mobile no is [protected] want to know you about i am using samsung a5. I am facing the problem of notification from any app like whats app, instagram, facebook all others social app i did nt get any pop up notification in my home screen. I am going to the service centre from last 3 months in chandigarh indl area phase 1 chandigarh they check my phone thoroughly the issue is same unhe pta h and abhi recently unhone backhand main bheja apke headoffice samsung ke bt issue theek ni hua nw its kind of harassement for me pls do something contact me tell you the whole problem and otherwise i am going to the consumer court
Id - 1694025
Contact no -[protected]
E mail id - [protected]@gmail.com

Model no - sm-j710fzduins.
Imel no-[protected]
Rz8h70mcyhf
Phone was dead. Took it to service centre they checked and inform me that mother board is gone and you have to pay half the cost of your mobile cost.
I informed to return my mobile they charged me rs=240-/ i asked for a bill. They gave me a wrong bill and made me wate for half an hour & took my sign on the bill.
I refused to except
Then...

We have purchased one double door refrigerator from authroized samsung dealer at chittorgarh, rajasthan 3 years back whereas dealer told us for 5 year full gaurentee and other 5 years compressor warranty. 13th sep 2017 evening around 7.00 pm suddenly refrigerator sound and burned and we called to dealer for the issue and on 14th sep the dealer came with one engineer and after checking the dealer said to my mother that this happened becoz of thunderstorms. The most stupid unexpected reply we got. And he asked my mother to sign on a blank paper itd unexpected what the hell a company employee is doing with a valuable customer who do start buying all things like lcd, air conditioner of this brand its gud to buy a normal average brand rather then this one. On 15th we received a message that complaint resolved and closed. How can company close this complaint without solution. We want either company change this refrigerator or we will move to another option. Photos of burned place also attached

Dear sir,

Good day and greetings from the desai family.

Further with reference to the above subject, we deeply regret to inform you that being a loyal customer for the last 10 years with samsung brand it is very heartning to write to you that the customer support in your organization takes us for a real ride as per the details shared under:-

Complaint was registered on 1.9.2017 till 14.92017 as per the history details by sms which is self explanatory as under:-

1. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 1.9.2017

2. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 2.9.2017

3. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

4. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected].2.9.2017

5. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

6. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

7. Thank you for contacting samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-samsung[protected]. 9.9.2017

8. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

9. Dear customer, service order [protected] has been cancelled due to customer not at home. Please contact us on 180040-samsung[protected] for any assistance. 13.9.2017

10. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 14.9.2017

11. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 14.9.2017

12. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected].9.2017

And the concern persons involved from customer care no[protected] or[protected] are ms rizwana customer care, mr kartikh supervisor, mr vinod – tracker & mr balaji – service engineer.

If as a corporate you feel that customer is important, i would request you to call on me personally and resolve this issue, failing which we have not other option but to put all this on social media and the hindu newspaper editors coloumn for people to know how you treat your existing customers
And because of this the other people do not suffer the mental torture from your organization.

Thanking you in advance for your attention.

Regards,
For new era engineers & traders,

K. S. Desai – partner.

Flat no 7b, krishna sarathy appartment,
No 26, 3rd street thiru vi ka nagar,
194-196, royapettah high road,
Mylapore, chennai – 600004, tn,
India.
Ph no +[protected],
Mobile no +91-[protected].
Email [protected]@neweraengineers.com

Team

I have samsung note 5. It was having battery issue and could not be charged. I have brought to your service center located in indira nagar branch, bangalore (Cmh road). Given my phone to service center on 9th sept. I got a call on monday (11th) from your center stating that they have verified and its a battery issue and needs to be changed and it will be 3500 inr charge. I agreed to proceed. Your representative also informed that i will either get a call or sms, when finished. No one called or no sms till today (15th sept). Today i got call from your center and one of your representative told me that my data will be wiped off while doing this.
What a support??? Firstly you guys never inform your customer whats the status, whats going on and then you take 5 days time to change a battery? Also never heard changing battery can wipe off data. Thus i have asked them not to proceed and i will collect my phone tomorrow. Horrible service.

If you ever see this msg (Because i have now no faith on your entire system) so if you ever see this compliant, give me a call at [protected] and i will explain my frustration.

Thanks - dwipen bhattacharjee

Under the reference complaint no [protected] the washing machine was delivered after rectification (Rectification as informed by samsung service centre)
My front door washing machine again stopped working within a span of one month.
I was again asked to pay the charges to repair the machine under complaint no [protected].
When i denied to bear any charges (As i have already paid for the circuit that got damaged) samsung closed my compliant without my consent. When i called customer care again they requested to open the compliant and so i again opened the complaint with request no [protected]. Again the same thing was repeated and complaint was closed by samsung without my consent. When i called customer care they booked the complaint with other reference no [protected].
Samsung offers one of the worst services and they just know how to harass customers.
I do not understand how many times do i have to keep on paying the charges and also this has wasted so much of my time. I will not pay any expenses now. If my washing machine is not repaired free of cost within two days time then i will take legal actions against samsung service centre and also i will stop buying any samsung products.