Samsung India Complaints & Reviews

Bought new phone from connexions arcade, shimla vide memo no. 56756 dt.31/08/2017 (Samsung j730) iemi-[protected]. On 16th sept. 2017 stopped charging. Reported the problem to dealer who directed to customer care. Received a call from customer care that mother board needs to be replaced. I donot want to retain repared phone after paying more than rs. 20, 000/-.
You are kindly aware that i am retired public sector officer without any pension. At this stage of my life spending such an amount for a repaired phone is not appreciable.
Kindly arrange replacement with new set.

Hi,

My name is subhomoy dutta. (S/otapan kumar dutta). I have purchased led -32 " samsung ua32fh4003 television on[protected]Rs. 19990/-) from great eastern appliances pvt. Ltd. And the same was delivered and installed at my home on 11 th feb, 2016.

Problem started to appear just after 1 year 2 months (April, 2017 on wards) of purchase. At the beginning, one black dot appeared at the bottom left corner of the screen. Now that dot becomes a black dark circle. And, the dark circle is increasing day by day as well as straight line is appearing over screen.

Samsung authorized service engineer visited at my home and as per his inspection, he informed us that entire panel needs to be replaced to resolve this issue and it would cost around rs. 13000/-. He took a vising charge of rs. 295/-.

I have a certificate of warranty for 2 years. I talked with the customer care representative but they are telling me that warranty covers only for smps panel and i have to pay entirely by my own to repair the defects.

I paid rs. 19990/- to purchase it just 1 year 2 months ago and problem started to appear just after 1 year of purchase, could you please think why an user will pay entirely for it and also i have a warranty card where the tenure of warranty is mentioned as 2 years.

Estimated amount (Rs. 13000/-) is too much for us to repair this defect. Could you please think why an user will pay for it just after 1 year of purchase.

In case we have to pay by our own to repair this defect, it would be better for us to buy a new television with rs. 13000/- and we are not sure what other defects will arise from this faulty model in future.

It is not at all expected from a top brand like 'samsung'. I am extremely disappointed.

Thanks and regards,

Tapan kumar dutta
North baksara, howrah,
Pin -711110
West bengal

Sir my name is gufran ahmad. O say i hav submitted my mobile to samsung service centre in karachi khana kanpur up. My mobile screen was not functioning properly. The person of servoce centre told me that come after 1 mlnth and take your mobile.. But after one month they give me mobile.. But they hav changed all internal parts of my mobile and they did not serviced my mobile and problem as same now. Please i want that please take necessary action against him that they hav cheated me.. I will be very gratefull to you. Mobile number of samsung service centre karachikhana kanpur is [protected]. I m posting this second time but no any solution made by samsung care. Please take necessary action against him and give me solution. My mobile became totaly useless after service centre.

I lodged comp. For my tv 40" curved on 10/09 [protected], eng. Amol assigned, as per eng. Need one more eng. To handle the comp so he will attain the comp. On 17/09, after one day i got sms from service center we tried not able to cont. You.
Again on 17/09 after waiting for him lodged a complaint [protected] same eng. Assigned and at around 7.00pm his reply was same. I am shocked how come job distributed to engineer without analysis of type of comp. Or model.

Please look in to the matter imm. And resolve the issue.

We purchased a mobile model no. Samsung j7 on dtd 19.04.2017 from kanahia watch co. Address 145, chandni chowk delhi -110006 (Near moti bazar), after 2 months a black spot was recognized on the screen of mobile which spread day by day to whole screen. We ask seller to exchange the same, seller show the mobile phone to customer care "care zone" address a-16, tagore market kirti nagar new delhi-110015, which refuse to change & ask money for the same. We paid the amount & bill is received for the same on 25.07.2017, but then also the problem is not solved & after 1.5 months a same problem arise. We request to solve the same from company & request the refund which is paid earlier on 25.07.2017

Hi sir

This is to inform you that your samsung service centre can't provide the service to your customer. This is the worst service i got from your service centre.
When i went there to submit the phone for repair then their was one manager directly denied to submit the phone and used very 3rd class language and his name was mr. Shokeen in janak puri branch (District centre). Your branch manager can't maintain the standard of your samsung brand.
He directly said that i repaired my phone outside but when i said that few months back i repaired my phone from your service centre your can check your records but he got so much angry and was trying to fight with me.
I said i have job sheet number [protected] you can check your records but don't know what kind of manager you hired for your samsung brand. Who can't listen and provide the service.
I visited 10 times to your service centre sometime your server not working but at the end when your manager can't provide the service he used fake things that i repaired my phone from outside.
I visited again your store on 13 september then one of your employee submited my phone and gave me job sheet number [protected]

Now i want to know how you can help me in the same.

Waiting for your positively reply.

Thanks
Vishal
[protected]

సామ్ సాంగ్ కంపెని వారు మాకు ఫోన్ చేసి మీకు ఒక ఆఫర్ వచ్చింది అని తెలియచేసారు. ఏమిటి ఆఫర్ అని నేను అడగగా వారు సామ్సంగ్ S J7 మొబైల్ ఫోన్, Reebok shew, Reebok Watch ఆఫర్ చేసారు, నేను తమరి యొక్క ఆఫర్ ని ఒప్పుకొని నా యొక్క అడ్రెస్స్ తెలియపరిచాను. వారు నాకు పార్సెల్ పంపగా నేను సదరు పార్సెల్ తీసుకొని, పార్సెల్ తీసుకొని వచ్చిన పోస్ట్ మెన్ గారికి సదరు ఆఫర్ డబ్బులు 4000/- రూపాయలు ఇచ్చాను. కానీ పార్సెల్ విప్పి తీయగా అందులో సామ్సంగ్ S J7 మొబైల్ ఫోన్, Reebok shew, Reebok Watch లేకపోగా వాటికీ బదులు champ shew, Reebok watch, Spets ఉన్నవి. వీటి గురించి నాకు ఫోన్ చేసిన మీ ఉద్యోగికి నేను ఫోన్ చేయగా, మీకు నేను చెప్పిన వస్తువులు రెండు రోజుల్లో పంపిస్తాను అని చెప్పారు, కాగా రెండు రోజుల తర్వాత నేను ఫోన్ చేయగా మీకు మొబైల్ రాదు, అని చెప్పారు, ఎందుకని అడగగా మీకు రాదు అని బదులిచ్చినారు. దయచేసి నా యొక్క డబ్బులు 4000/- రూపాయలు నాకు ఇప్పించగలరు, లేకపోతె మీరు ఆఫర్ చేసిన వస్తవు లు నాకు సామ్సంగ్ S J7 మొబైల్ ఫోన్, Reebok shew, Reebok Watch ఇప్పించండి. సదరు ఆఫీసర్ గారి మొబైల్ నెంబర్ .[protected], పేరు: హరీష్, ఢిల్లీ లో ఉంటారు అని చెప్పారు.

I purchased galaxy s8 on 4th june 2017. 1 month my phone was working fine.
But in aug one day when i was charging my phone it showed some droplet
Symbol. And a sigh of not allowing to charge. I changed my port and tried
Charging in another socket. But same droplet came. I went to samsung care
Centre sec 16 faridabad. I showed them the issue. They took my phone and in
Evening told me to collect. They told mam its a moisture issue. Water
Went in the lower panel etc. I have not put my phone in water how come
Moisture came. That horrible. S8 is a water resistant phone and i have
Not put water. I took my phone and came. After 1 week again same problem
Occurred. Again i have 2 rush to service centre. They took my phone and
Gave me on 4th day. They told me mam due to season its happening. Keep
Your phone safe.

If this is the case that i could have buyed a affordable phone. Why to
Waste so much of money on s8. Does did mean i should not charge my phone
Till october end? This is unacceptable to me. Now yesterday (3rd time). I
Faced some issue droplet came to my phone and not working. I am very
Annoyed with this now. I need replacement or my money back. Every time
Facing same issue going to centre. People are simply giving me lame
Excuses. Now i regret on my decision of buying s8. Instead of giving me
Pleasure. This phone is giving me trouble.

Hi,
I have purchased a convertible frost free refrigerator model no.- rt39m5538s8/tl/2017 from kohinoor electronics which was delivered to me a week later from the date of purchase since then there was sweating issue around the control panel area and cooling issue for which i raised a technical complaint and an engineer was sent to my place he asked my mother to get the invoice who was alone at that time and in the meantime without our knowledge he opened the control panel and tried to fix the sweating issue and damaged the corners of the control panel and for the cooling issue he said that unless there is ice formation in the fridge we don't consider it as a cooling issue.
I have to again call the support team and tell the problem but still it was not paid heed to. After several attempts i have to ask the support executive to transfer the call to one of the seniors after which my complaint was escalated to the head office and i was assigned miss sonia upadhyay to handle my case, she asked me to get the door replaced and assured that the problem will get resolved once i replace the door and also offered me extra warranty on the fridge which i refused and asked for replacement as it was faulty unit with not even the basic function of the fridge which is cooling not working properly, but she tried to convince me stating that lets see if the issue gets resolved and if it doesn't then i'll further escalate your case to the management and get the replacement done to which i agreed but to my surprise when the technician visited my place with the replacement door it didn't had the control panel which was actually damaged, i again had to call mrs. Sonia to explain her the issue and then they replaced the control panel as well along with the door, the technician in order to stick the brand stickers removed the transparent plastic laminate on the door halfway through which looks very ugly upon asking why he did it he said it was done to verify that the color was proper, even after that the issue was not solved there was still ice formation on the vents in the freezer, i once again has to call mrs sonia for which she said i'll be sending the senior technician mr kalpesh to take temperature readings. When he came he was saying that no matter what happens the sweating issue will remain as is and nothing can be done about it and the ice will continue to form on the vents as outside air goes in the fridge and ice is formed. I told him that how can this be possible as its a frost free refrigerator and cold air is getting blown outside the vents to which he said that this is what happens, about the temperature readings that were taken were, the default temperature of the fridge was set to 3 degree & freezer at -19 degree for which the temperature readings were -26.8 degree for the freezer which is higher than the max temperature on the control panel which is -23 degree and for the fridge it was 7 degree which is the lowest temperature on the control panel at which the fridge can be set, upon asking the mr kalpesh he said its fine this is the fridge is supposed to be like this as its an automatic fridge and it will cool down eventually so i replied and asked then what was the need of control panel if the fridge is not getting set at my desired temperature and why was the technician trying to fix it to which he said that control panel never gets repaired i don't know why he did that because of which we got it replaced and for every problem i ask he had the same answer that the fridge is fine and left. I tried calling mrs sonia for 2 days continuously after that she didn't answer again i called up the customer care and asked them to raise a request that i get a call from the head department to let me know the status of my complaint after which i received the call and she said that according to us there is no issue in the fridge as per the reports we received, losing my patience i told her that i have followed every procedure you asked for as per your company policies and even after all this you are saying that the fridge is fine i asked her that will you be finally able to help me with the replacement of this faulty unit to which she very blatantly replied no and hung up. I don't get this first of all i received a faulty unit, instead of repairing they damage the control panel and the technician coming at place even after seeing that there are issues is saying that there isn't any issue and the replacement of the parts are given for the parts which are not even damaged is this the kind of troubleshooting and solutions head office staff provides. Pathetic service from all the service staff and no sign of giving replacement even though the fridge is under warranty as if they have instructed the staff that no matter what no replacement will be given

I have always been a loyal samsung customer using all samsung devices. I bought samsung s7 edge smart on 22 sep 2016 for 53000 and the one time screen replacement offer is available for everyone who bought it on and after 1 october 2016. I now have my s7 edge screen broken now the new screen charges are 16000 as i have checked. I feel very disheartened as i have always bought latest of samsung, but i am not considered eligible for the screen replacement offer although i have bought the phone at a higher price than those who bought it in october 2016. I would be really happy if my request is considered as i have always been a samsung loyal fan.

Hello sir i m using samsung a8 moblie i had buy it last year may 2016. Before one month its had come minor pink spot single dought on my display bottom right side and after some day thats spot wide itself lumsum 1.5 inch and cover conner by pink colour and afer some day blue colors also has come now blue colour overlaping pink colour and its wide 1 inch at display conner and then one more colour has come black and its also doing same like blue.
So there i thought that i should cheak on youtube what is issued with that. There is so many moble with same problem i think this manufacturer default. Now i want know this that what is this which is has come after laps warranty. Many moble on youtube which is same problems.
Sudhir
[protected]

Hi, my name is amit kumar and i have purchased my samsung galaxy s8 from samsung retail store citywalk and they promised me that u will recieve ur wireless charger within one week or so but now it has been more than one month now i bought it on 4th of aug 2017 order no[protected]. Plz someone tell me was the company promises were fake or its supposed to take more than 2 months.

Dear sir

This is just to inform you that i have purchased a phone samsung on7 (Model no. Sm-g600fzddins), through flipkart on 14/10/2016. From the day i started using the phone, to my dismay i found the phone to be utterly defective. The phone is taking more than 4 hours to charge and is getting drained in 8.5 hours (Even when internet is off and with no applications downloaded). The kind of harassment i am facing from the ustomer care department of both samsung as well as the service centre is quite obnoxious. The reference no. Of my issue is : [protected].

The facts are as follow:
I) on 14/12/2016, i took the phone to s care, authorised service centre of samsung, for repair since the phone is covered by a warranty period of 1 year. The next day i. E. On 15/12/2016, they informed me that they had found the battery to be defective and had therefore changed the battery. But after bringing it back home, i found that the issue still persisted. So on 16/12/2016, again i took it to the same service centre and they told me that they wanted to monitor the phone and would therefore keep it for a day and that i should come there the next day to collect it.
On 17/12/2016 when i went there to collect it, they told me that they had got no time to check my phone and that i should go there on the next working day i. E. On 19/12/2016. On 19th when i went, they told me that the phone was okay and that they just had to update 'install application' and it was fine. But the problem still persisted.
Then i contacted samsung customer care on their helpline. They told me that this time i should take it to another service centre for one last time. Even after that if the problem persists, then they are going to look into the financial aspect.

Ii) on 28/12/2016, i went to another service centre, sanchar electronics private limted, p-163, c. I. T. Road, scheme viim, ultadanga, kolkata -700054. On 03/01/2017, they returned the phone stating that now the phone was okay, no fault was found, just the software needed to be updated. Sitting over there only i found out that the problem still persisted. Then they told me that i should go back home, charge it fully, only then i can see that the phone is okay. But after doing every possible thing, the problem was still there. I spoke to samsung complaining them of the same. They suggested again that i take the phone to the service centre one last time and get it repaired. I wrote an email to samsung. Ms. Shikha from samsung called me back, listened to my issue and suggested that i take the phone to the same service centre since this time samsung would be monitoring it from their end and that they were going to put a senior engineer to look after this case and even after this if the problem persists, then they would look into the next course of action.
I went and submitted the phone next day at the same service centre on ms shikha's advice. There i made engineer shailesh jaiswal sit infront of me and monitor the phone along with me after which mr jaiswal accepted that the phone had a problem. I emailed to samsung once again to update them. Ms shikha called me back stating that the problem had been detected and that the motherboard had to be changed and that once done i would be informed by the service centre to go and collect it.
On 03/02/2017, when i went to collect it at the service centre, they gave me a fresh set of adopter and a data cable and claimed that they had changed my motherboard. But even after that the problem still persists.
So the next day on 04/02/2017, i wrote an email to samsung to inform them of the issue highlighting the fact that now since almost all the parts have been replaced-the battery, the motherboard, the adopter and the data-cable - and still the problem persists, it proves that it is a manufacturing defect and that the phone should be taken back and i be refunded.
On 05/02/2017, ms. Sunaina, from samsung, called back and arranged a conference call amongst us-mr. Rajesh, the service centre head, she herself and myself. Ms. Sunaina told mr. Rajesh to replace the phone since they were getting repeated complaints which was not to be appreciated. Mr. Rajesh was reluctant to do that, he said he would not commit before he had a word with their area sales manager and that i should visit them again to submit the phone.
Next day on 06/02/2017 i went there and submitted the phone telling them that i had come to return the phone and they should facilitate my return. They said they would get back to me. After around 4 days they sent me a message stating that the phone is repaired and that i should collect it. When i called them they said that no fault had been detected and there behaviour was tooooo harsh. I told them now i would like to deal in the legal way and hence they should keep the phone as of now.
Since then a number of telephonic conversations have happened between samsung and myself, and on 16/02/2017 mr neeraj from samsung went on insisting that since the phone has been repaired i should go and collect it to which i asked where does the question of repair comes from when these people claimed that they had found no fault!! I told him that it is just a repetion of what has happened for so long, if i collect it i shall see that the problem is still there, again they will ask me to submit it for one last time and again they will say it has been repaired so come and collect it. So this time, i am going to deal with it legally to which mr. Neeraj said that since the warranty period is of 1 year they are going to repair it for as many times as possible.
But i am sure because the warranty period is of 1 year, one cannot expect me to run from pillar to post for 1 year after which samsung will say that my warranty period has expired and so they cannot do anything.

Then i wrote to the ceo by email. After this, i started getting phone calls from both samsung customer care and the service centre trying to pressurise me to go and collect the phone which i declined. Then i received a final mail from kanchan sinha of samsung that they would not refund me the amount or do anything since they had not found any defect with the phone! Then i sent letters to the ceo, once by speed post and twice by registered post but till date i have not received any response from him.

As a customer i have co-operated enough number of times. Now it is high time for the company to cooperate with me and refund me my amount. The phone has a manufacturing defect. All the more, now the phone has passed through so many hands. So only refund is what i can look at.

Would request consumers forum to look into the case so that my issue gets resolved.

;

We have purchased led tv of samsung company... And all of sudden the display of the tv is showing like it has been broken. Up badly.. No one is there at home we all are on vacation nd after returning from there we found tht picture is coming like broken type... Nothing is being damaged outside of the tv means it is not visible when tv is off... It can only be seen when tv is on... The display is showing like tht it is broken... We have complaint two time frst time the person who came was demanding around 14000 to repare it... The warranty period is still left... We asked him tht if any physical damage is there thn kindly go through the charge of parts which company will chnge not the service chrge is applicable fr this whn warranty period is still left... They are rude... Rhey asked money. Even for visit also... Whn warranty is left how can they charge. Money for there services.. Worst experience ever... Highly disappointed with the service. Nd product of samsung... Kindly do. Something...

We have purchased a new digital new brand samsung refrigerator from croma rcity mall mumbai. It got defecting within 9 months. Contacted an utter rubbish call centre with # answering your call and and ill mannered ppl operating. Pls track ref id [protected].
We have been living without a refrig for a week now and these ppl care a damn about your problem. They have just one line will get back to you and then no one gets back
This is our hard earned money and brands like samsung do not live upto it. Would never recommend this brand to anyone.
Please initate replacement or refund my money or would go to consumer forum

Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never ever call up samsung service partner gurudev service, vikhroli, mumbai to avail samsung technicians’ support.

Their contact details are :

Santosh : [protected] – [protected]@gmail.com, [protected]@gmail.com
Raj patel : [protected]
Fakhru khan : [protected] – [protected]@gmail.com

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!

The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!
They lack business ethics & have been cheating gullible consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-di...⇄

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-sams...⇄

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http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-...⇄

Hi all,

I purchased samsung s7 edge. And i received a defective piece. They just replaced the piece but not tranfering the offer. But here my question is by looking the offers we will buy the mobile. Receiving deffect piece is not my fault. It is company in capability to deliver defect less products. And still fighting for this not at all bothered by samsung.

Sadly the 2nd time received mobile also defect piece. And the samsung managaer now said that we can do doa now as we have done it already. So doa replacement also there is restriction.

Shame on samsung products and services.

Thanks,
Srinivas v.
V. [protected]@gmail.com

If any samsung executive wants to solve my issue. Please to reply to above email and i will reply my number.

Dear sir,
I have purchased samsung galaxy J5-2016 edition having serial number [protected] on dated 2.01.17 from flipkart.From the date of purchase there is issue of overheating and unable to used it .During internet connection mobiles gets so overheat that it feels that be blast soon.Local service center not attend the issue properly.please replace the mobile on priority.

We have purchased a new Digital new brand refrigerator from Samsung. It got defecting within 2 months. Thereafter it is repaired with a assurance given to us that its warranty will also extended. Again it got defective, within 2-3 months. This time we demanded to replace the existing defective piece. The company ensured us that they are going to refund the price of defective refrigerator. However, till date no response has been received from the Company. Its almost one year. Refrigerator was purchased from authorised dealer of samsung from Roorkee in the name of AP Khankriyal.

My name is Uday Singh Rana and I have a Note 4 (SM-910G). After updating it to official samsung marshmallow on wifi for first day i noticed that it started freezing, random restarting and next day it stopped working. The phone never booted and never charged again. So i went to service center in Janakpuri, Delhi they told me i need to change my motherboard. My device is out warranty so it will cost me around Rs.16000.

I[censored]pdating phone officially online causes such issues then why did samsung release official update online?
Why should consumers pay such huge amounts without their faults.

I am expecting some convenient solution from samsung instead changing my motherboard by paying such huge amount. I live in Dwarka, Delhi.

Model no: note 4 (SM-N910GZDEINU)
IMEI:[protected]
Purchase date: 03.05.2015

Customer email: [protected]@gmail.com