Samsung India Complaints & Reviews

5th august i purchased refrigerator from samsung.
This was dead on arrival.
Till now after calling more than 100 times samsung has not resolved the issue.
Samsung is highly unprofessional.
People do not know how to talk.
Consumer's problem is non of their concern
Complaint no [protected] for refrigerator.
I recommend never ever buy anything from samsung.
Worst experience ever.

Bought samsung s8 plus on first day of launch and in normal rain water entered into it and phone was declared out of warranty and now that phone is dead and their is no one to listen and your person at the time of sale say that this phone is waterproof and can take anywhere in water i think its your handset defect that water entered.
You are working in a country like india where you have maximum sale and selling handsets which is costlier than other countries.
After that also you people have this kind of service and if you are in any other country you just dont have to even do all this and they people replace your handset.
Kindly see to it otherwise i will take legal action.

I PURCHASED TWO PC-SAMSUNG POWER BANK, 128 GB MEMORY CARD, JBL EARPHONE .BUT ALL ITEM ARE USED & NOT WORKING CONDITION
OR POWAR BANK CAPACITY PRINTID 20000 MAH.MEMORY CARD CAPACITY 64 GB.PLEASE HELP.

my shopping details

ThreeApp online store
Dear duavijay.[protected]@gmail.com,

Thank you for shopping at www.threeapp.in

This is your electronic order confirmation for [protected] .
Please save it for future reference. You will need this should you wish to contact us in relation to this order.

Thank you for authorizing payment for the amount Rs 1, 198.00 being the total order value.

Details of your Order

Order Date - 11.09.2017 19:56
Order Confirmation Number: [protected]

Deliver To:
Vijay Kumar Dua
[protected]
B-14/8 Jhilmil Industrial Area, Near Jhilmil Metro Station, Shahdara, Delhi-110095
Delhi 110095
DELHI
INDIA

Bill To:
Vijay Kumar Dua
[protected]
B-14/8 Jhilmil Industrial Area, Near Jhilmil Metro Station, Shahdara, Delhi-110095
Delhi 110095
DELHI
INDIA

Payment Summary

Payment Methods: Cash On Delivery

Quantity Product Unit Price Net Price
1 TWO SAMSUNG 25000MAH POWER BANK WITH JBL EARPHONE AND 128GB MEMORY CARD JUST IN RS 1099 ONLY
Rs 1, 198.00 Rs 1, 198.00
Purchase Summary

Subtotal: Rs 3, 999.00
Shipping: Rs 99.00
Discount: Rs 2, 900.00
Order Total: Rs 1, 198.00

I am so frustrated with the service provided by samsung, india. My phone number is [protected]. I so want to pursue legal recourse against them and take the management who leads customer service to court! I have bought an expensive tv whose display is not functioning within 3 months of purchasing it! And instead of replacing it, samsung has been insistent on fixing the panel. It is so frustrating to deal with their customer service and voc team, who have given me false information after i broke down and relented to them repairing it (Gave up after yelling on the horrible service and customer ownership) about the part being available and repairs being completed by tomorrow. Now, they do nto know when the part will come or when the repair will be done. How can a new tv break down within 3 months!!! Care for your customer!

Dear sir/ madam,
I am showing my frustration by writing this complaint. I am been facing the worst customer service experience from the renowned global multinational appliances company. I bought a samsung refrigerator rt59ebts/2011, 510 liters.
There has been technical issue since august 2017, on aug 6th first complaint (Complaint# [protected]) was made samsung customer care line. The technician visited from authorized service center - kaiser electronics patpar ganj, i p extension, delhi. The technician informed that part (Pcb) need to be replaced. He also informed that part is not readily available and need to be specially ordered and that will take time. He also informed that once part received, he will come and replace. After doing multiple follow ups, technician - parvesh changed the part on aug 17th via cash bill# cr 3044 and payment of rs 2593.00. Within 24hrs of replacement of new part, we again started facing the same technical problem. Again informed technician "parvesh" and his supervisor "kaushal" that problem still persist, they informed that need to replace part (Pcb) again, as the newly installed one could be faulty.
On aug 20th, again complaint was made for same technical issue (Complaint# [protected]), however no action happened. I was assured that within 3 days the problem will be resolved.

On aug 25th again called samsung call center and got new complaint (Complaint # [protected]) and till date sep13th no solution to my problem has been provided. We have made numerous calls to kaiser electronics supervisor "kaushal", he doesn't bother to pick up phone or when he picks up give standard answer once the part is received will be replaced. He informed that part will come from chennai
The complaint has been escalated to customer service supervisor "" who assured that he will get us solution but again no support. There is no one ready to provide any solution and it seems samsung doesn't care and believe in providing after sales service and repairs to the customer once they have sold the product.

I request if samsung senior management look into this issue and provide me an early resolution. I can be reached on following number[protected]. Thanks

Neeraj bahl
Frustrated and disowned customer of samsung

I have given my product in customer care on[protected] and from that day i did not received my bluetooth return. The customer care person some times mr. Amit, mr. Deepak & ms. Harpreet they told that give me some time, so, now look sir how much time they required an when i will get my bluetooth back, finally this is very bad i am suffering so, do need full as soon as possible.
My mo [protected]
Complaint no [protected]

I vishal and i went a shop for purchase samsung mobile and samsung sale promoter will treat me very roodly behaveir his name mr. Rahul kadam and shop name is mahindra electronics in faridabad dabua and i will never recommend to purchase samsung mobile in the future but i hope your team will take action against of that guy he said to me if you don't have money than why should come in the shop and he said also you can complaint anywhere i m the boss so please dear team take stern action against of that guy becouse i want to purchase the mobile in bulk if you will take action against of that guy [protected] number and his name is mr. Rahul kadam i don't know why you hire like this person

I placed an order for samsung fridge on your website on 12/09/2017 - order ref[protected]. At the outset let me mention thta i required a fridge immediately, and as your website'claimed' that "delivery guaranteed within 24 hours" i paid and placed the order. There was no communication from samsung reg delivery till this morning ie 24 housr after placing the order. I had to spend a couple of hours with your customer contact people, educating them that i require delivery based on assurance given by samsung. Finally i am told that delivery will happen in 3-5 days!!!

Samsung - please dont put out lies on your website to get orders. Not befitting a company of your size, and 'reputation'. Kindly remove that statement guaranteed delivery within 24 hours ' from your ecommerce website immediately. This is illegal, accepting orders by giving false and incorrect information.

I hope you understand what i am saying. I plan to take this upyhrough other channels also.

I have purchased s7 edge on 16 september 2016 and that time they we giving offer of one time free display replace met. But know they are making excuses... They are playing cheap tricks to sale there phones. If they have promised why they are not fulfilling now... I will post on social media how they are duping there loyal customers and i will never recommend there product to anyone.

Hi all,

I purchased samsung s7 edge. And i received a defective piece. They just replaced the piece but not tranfering the offer. But here my question is by looking the offers we will buy the mobile. Receiving deffect piece is not my fault. It is company in capability to deliver defect less products. And still fighting for this not at all bothered by samsung.

Sadly the 2nd time received mobile also defect piece. And the samsung managaer now said that we can do doa now as we have done it already. So doa replacement also there is restriction.

Shame on samsung products and services.

Thanks,
Srinivas v.

Date of purchase-09.09.2017,
Delivery date-10.09.2017,
Continually communicated with the technician and the reliance digital store located in kukatpally, hyderabad, they have not yet sent the technician for installation in week days. As i am working person i used to available after 7:00 pm. Now they are harrassing me like anything
(Giving me commitment and after the commited time the ph used to be busy or switched off). Please do the needful.

Sir

I have purchased a mobile with 0% interest using kotak credit card..
Now since kotak mahindra bank is charging me 14% interest in credit card statement, they said that the refund amount i will get by samsung directly since its their offer to customer...
Initially samsung said that they will refund me after six months, but now its more than 8 months & samsung is not responding me with refund...

Regards
Sajid
0091 [protected]

Below is the order confirmation...

Your order id is:[protected]. We have now started processing your order. The details of your order are as follows:

Item

Sku

Shipped by

Qty

Total

Galaxy a9 pro

Gold

Sm-a910fzdd

Samsung warehouse

1

Rs.29, 900.00

Total

Rs.29, 900.00

(1 item)

Total amount paid
Rs.29, 900.00

You can view the details of your order in your my account section on https://shop.samsung.com/in/

As soon as your order is shipped, we will email you the shipment details for you to track the order.

In case of any query, please call our customer care 24*7 at (1 800 40 samsung[protected], choose language option and press 5 for online samsung shop) (Toll free). You can also email us at support. [protected]@samsung.com.

Thank you for shopping with samsung shop.

Warm regards,
Samsung shop team
https://shop.samsung.com/in/

Note: all the orders received on https://shop.samsung.com/in/ will be serviced by savex technologies pvt. Ltd., a national distributor of samsung.

Sir my phone internet is not proper work. That network is very good. So please help me. And customer care is not help. On the highway internet is very good but i comes in the room then net is an error. Sir display is very week and battery is very bad. Sir i want to money back samsung. Service center services is very bad. I called him then he gived me 24hours time. And any mail not reverse me.

Dear team,

Name: narasimha murthy vittala
Mobile number: +91 [protected]
Email address: narasimha. [protected]@gmail.com

I am writing this email with grief and i would like to register an official complaint about the samsung washing machine (Wobble technology) which blew up and caught fire yesterday in my home and which was quite devastating, deadly but god forbid – my family is safe and with the help of few neighbors, were able to put off the fire and reduced damages further.
Due to this fire accident – i had incurred a loss of approximately around 60+ thousand rupees and now i need to paint the whole house and get new water heater/geyser and also some repair works of electrical and hardware’s.
I have bought 2 products from samsung i e.. Samsung tv+speakers (Jolly series) and washing machine (Wobble technology).
It is absolutely very disappointing to see such a top brand like samsung products malfunctioning.
And i would like to know how you would be compensating these damages and i would like to know how or what measures will be put in place to avoid such accidents in future?

Note: since the product caused fire, hence i had lost all the bills and warranty details but have attached the photos of the damaged.
You should be able to track my details using my mobile number (Registered) - +91 [protected].

Kindly note one more thing – i am currently out of country but my family lives in my home.

Looking forward to hear from you guys soon.

If you need to speak to me, please call my uk number +44 [protected]/+44 [protected]

Thanks,
Narasimha vittala

Never knew, keeping my phone in my pocket can damage it's display.
Is this even real???
I got a samsung c9 pro on 26th june and started using it around 3rd july. Wasn't even able to use it for 15 days as the display went off, "without any physical damage".
I went to the service center n they confirmed that the display has gone off and that i will have to pay 8000 in order to get it fixed. I told them it hasn't even been full 15 days that i have used it n the phone hasn't fallen even once but the representative refused to help n said they won't give any warranty support on this n the reason of display issues can be that i kept it in my pocket n it got pressed. Is this even real n true n acceptable?
U first buy a 32000 phone n then pay additional 8000 in a matter of 15 days in order to keep it working???
Supremely dissatisfied as of now.
Have been a loyal samsung user for the past 10 years and now this.
Utterly unacceptable.
Samsung mobile india samsung india

I purchased the samsung on max mobile from samsungestore on 8th august 2017. I received the delivery on 10th august. On opening the box, i saw that the phone display was not working. I called samsung customer care. They asked me to take the phone to the nearest samsung service center.

The service center team checked the phone and issued a doa certificate. I sent the doa certificate to samsung estore and the reverse pickup was arranged on 23rd august. Till date, i. E. 12th september, there is no update from samsung as to when i will be issued a replacement. Every time i call the customer care, i am told that my concern has been forwarded to the necessary team and i am asked to call back to check the status after 48-72 hours. The same story keeps repeating.

Hello samsung,

I purchased samsung galaxy s8+ last month and was promised for a samsung wireless charger and hence using the promo code i applied for the free wireless charger as per terms and conditions mentioned. Its been 37 days since i placed the order and the samsung customer care agents keep promising that the product would be shipped soon. I had made 10-15 calls, but that seems no use.
They even said that they escalated the issue, but i never heard from samsung. The reference cod number is[protected].

Request you to check in for a quick resolution at the earliest.

We have given our fridge for repairing as it was not working on 29th of august with the payment of rs.295 wide cash receipt no. Ho/kol/6464 after verification we got a call that the compressor is required to be replaced which will be done in guarantee and condenser is also damaged which doesn't come under guarantee, so we have agreed to pay rs.4500. Now we got a call that the serial no. Is not visible and cannot repair the machine in guarantee. Kindly take care of the matter and do the needful.

Dear sir,

I have brought a samsung s8 plus phone in the month of may 2017. After a month a small scratch has been formed twice on my mobile. I gave a complaint to customer care. They advised to contact service centre at tirupathi.

Later i gone to service centre. They said it got damaged by falling down. After 10 mins argument they took my mobile photo graphs bd informed that they will update once they recieved update from their ho. Still no update.

When again i contact customer care. They simply said it may damaged due to key heavy pressure.
I asked them your are using gorilla glass. How can it get damaged for a key.
She simply cannot explain reason. She told that she will arrange a call with supervisor.

Plz help me in screen exchange or mobile exchange on this.

Regards,
V chiranjeevi

You should ashamed of your services being one of the biggest companies in india.

I called to procure some info for repair work fror my mobile. Amd the employee dosconnected the call without providing me with one.

Whats the procedure to log a complain against such scrutinizing behaviour.
Do tell if you care abput the customer more than hiring personnel who act like total #.

Regards.