Samsung India Complaints & Reviews

I visited your dealer aniket sales in panjim. He showed me a model of 6kg fully automatic top loading for 17000rupees.in exchange for my old machine hexgave discount of rs 1500. Final mrp rs 15500.
On checking with samsung on toll free no i came to know price of the same washing machine is rs 15590.
Aniket sales is manipulating mrp and giving discount on hiked mrp.
This is cheating and unfair trade practice

Hii sir my id no is 1694025 and my mobile no is [protected] want to know you about i am using samsung a5. I am facing the problem of notification from any app like whats app, instagram, facebook all others social app i did nt get any pop up notification in my home screen. I am going to the service centre from last 3 months in chandigarh indl area phase 1 chandigarh they check my phone thoroughly the issue is same unhe pta h and abhi recently unhone backhand main bheja apke headoffice samsung ke bt issue theek ni hua nw its kind of harassement for me pls do something contact me tell you the whole problem and otherwise i am going to the consumer court
Id - 1694025
Contact no -[protected]
E mail id - [protected]@gmail.com

Model no - sm-j710fzduins.
Imel no-[protected]
Rz8h70mcyhf
Phone was dead. Took it to service centre they checked and inform me that mother board is gone and you have to pay half the cost of your mobile cost.
I informed to return my mobile they charged me rs=240-/ i asked for a bill. They gave me a wrong bill and made me wate for half an hour & took my sign on the bill.
I refused to except
Then...

We have purchased one double door refrigerator from authroized samsung dealer at chittorgarh, rajasthan 3 years back whereas dealer told us for 5 year full gaurentee and other 5 years compressor warranty. 13th sep 2017 evening around 7.00 pm suddenly refrigerator sound and burned and we called to dealer for the issue and on 14th sep the dealer came with one engineer and after checking the dealer said to my mother that this happened becoz of thunderstorms. The most stupid unexpected reply we got. And he asked my mother to sign on a blank paper itd unexpected what the hell a company employee is doing with a valuable customer who do start buying all things like lcd, air conditioner of this brand its gud to buy a normal average brand rather then this one. On 15th we received a message that complaint resolved and closed. How can company close this complaint without solution. We want either company change this refrigerator or we will move to another option. Photos of burned place also attached

Dear sir,

Good day and greetings from the desai family.

Further with reference to the above subject, we deeply regret to inform you that being a loyal customer for the last 10 years with samsung brand it is very heartning to write to you that the customer support in your organization takes us for a real ride as per the details shared under:-

Complaint was registered on 1.9.2017 till 14.92017 as per the history details by sms which is self explanatory as under:-

1. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 1.9.2017

2. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 2.9.2017

3. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

4. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected].2.9.2017

5. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

6. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

7. Thank you for contacting samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-samsung[protected]. 9.9.2017

8. Dear customer, your service order [protected] part has been ordered, engineer will re-visit in 3~5 days. For any support please call 180040-samsung[protected].9.2017

9. Dear customer, service order [protected] has been cancelled due to customer not at home. Please contact us on 180040-samsung[protected] for any assistance. 13.9.2017

10. Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected] or track online at http://bit.ly/1TZjxtZ 14.9.2017

11. Dear customer, service engineer balaji, mobile number [protected] has been assigned against registered service order [protected] 14.9.2017

12. Dear customer, service engineer balaji, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected].9.2017

And the concern persons involved from customer care no[protected] or[protected] are ms rizwana customer care, mr kartikh supervisor, mr vinod – tracker & mr balaji – service engineer.

If as a corporate you feel that customer is important, i would request you to call on me personally and resolve this issue, failing which we have not other option but to put all this on social media and the hindu newspaper editors coloumn for people to know how you treat your existing customers
And because of this the other people do not suffer the mental torture from your organization.

Thanking you in advance for your attention.

Regards,
For new era engineers & traders,

K. S. Desai – partner.

Flat no 7b, krishna sarathy appartment,
No 26, 3rd street thiru vi ka nagar,
194-196, royapettah high road,
Mylapore, chennai – 600004, tn,
India.
Ph no +[protected],
Mobile no +91-[protected].
Email [protected]@neweraengineers.com

Team

I have samsung note 5. It was having battery issue and could not be charged. I have brought to your service center located in indira nagar branch, bangalore (Cmh road). Given my phone to service center on 9th sept. I got a call on monday (11th) from your center stating that they have verified and its a battery issue and needs to be changed and it will be 3500 inr charge. I agreed to proceed. Your representative also informed that i will either get a call or sms, when finished. No one called or no sms till today (15th sept). Today i got call from your center and one of your representative told me that my data will be wiped off while doing this.
What a support??? Firstly you guys never inform your customer whats the status, whats going on and then you take 5 days time to change a battery? Also never heard changing battery can wipe off data. Thus i have asked them not to proceed and i will collect my phone tomorrow. Horrible service.

If you ever see this msg (Because i have now no faith on your entire system) so if you ever see this compliant, give me a call at [protected] and i will explain my frustration.

Thanks - dwipen bhattacharjee

Under the reference complaint no [protected] the washing machine was delivered after rectification (Rectification as informed by samsung service centre)
My front door washing machine again stopped working within a span of one month.
I was again asked to pay the charges to repair the machine under complaint no [protected].
When i denied to bear any charges (As i have already paid for the circuit that got damaged) samsung closed my compliant without my consent. When i called customer care again they requested to open the compliant and so i again opened the complaint with request no [protected]. Again the same thing was repeated and complaint was closed by samsung without my consent. When i called customer care they booked the complaint with other reference no [protected].
Samsung offers one of the worst services and they just know how to harass customers.
I do not understand how many times do i have to keep on paying the charges and also this has wasted so much of my time. I will not pay any expenses now. If my washing machine is not repaired free of cost within two days time then i will take legal actions against samsung service centre and also i will stop buying any samsung products.

I had complaint for my plasma tv whose service order no is [protected] before 6 days and your service center use to call every day that our engineer is going today but no one is to come and today they cancel my service by sending one sms that your address is wrong.
So i request you to do the needful and who will be responsible for delay.
Note:- i[censored] r unable to give service then why should you sell the product and harsh us.

We bought the rt65k705bs refrigerator (Serial no.0dvc4dbj400461m) from the girias store indiranagar, bangalore. We asked for installation (Req. No.[protected]) on the 6th of sep'17 which was assigned to service engineer mr. Ranganath (Mob: +91-[protected]) who visited on the 7th sep'17. After the initially opening and setting up the refrigerator he plugged it in and it didn't turn on. He then said that he is not authorised to open the panel behind and check for faults.

So we gave a service request (No.[protected]) on the same day ie 7th sep. The request was assigned to mr. Habeeb (Mob: +91-[protected]) who came the next day. When he opened the panel he found water in the electrical parts and that he would come back after 4 days with a replacement motherboard/panel. He hasn't responded to any calls from us since then.

We then placed another request (No.[protected]) on the 13th which was assigned to service engineer mr. Ravi (Mob: +91-[protected]). When we called him to check on what time he would be coming he said that he doesn't service that area at all. When we started speaking sternly to him he asked us to check with the service head mr. Naveen (Mob: +91-[protected]). He refuses to receive calls and doesn't respond to messages either.

I called ravi again yesterday and he said i can only escalate the issue by calling the customer care. When i called and all they said that "we regret the inconvenience caused, we will raise another request and send a reminder to the service engineer" i was like which service engineer will you send the reminder to? The one who doesn't service that area or the one that doesn't answer his phone?

After screaming my tonsils out i was assigned another engineer mr. Rajesh (Mob: +91-[protected]). When i called him i explained the whole story and told him to come with a replacement board and he agreed and said that we would come by 12 noon. Obviously he didn't turn up. I called him around 2pm and his response was "sir we don't have a replacement board so i didn't come". No courtesy to even inform the customer. So i screamed at him too and said atleast come and reconnect the wires that were all disconnected by his colleague mr. Habeeb on the 8th sep'17 he came in a couple of hours and did the needful and plugged it in. But still it wouldn't turn on. He then said that he would go to the office today ie the 15th sep'17 and check as to when a board would be available and revert back to me with the information by mid-day.. As the tradition goes with samsung service personnel he is not receiving calls.

We are now really fed up and don't have the energy to call customer care again and not a clue as to when the issue will be resolved and we can start using our refrigerator.

Nikhil baliga
[protected]

Respected sir,

I have a sumsung j7 prime which i purchased and continuously my phone was getting hung. However i was able to reboot it. But before giving to service center, i was not able to reboot it or power if off. When i gave to service center, i was told that software issue. But when i called service center to get update. They were staying it was liquid damage. But am every much double sure that there was no water damage to the phone anytime. Service center is charging 7800 for the motherboard replacement when still the phone is under warranty. I know that warranty does not cover the damage. However i am requesting for 50 % off on the repair charge since i sure that there was not liquid damage to the phone. I had contacted service center reference number [protected] & i was not getting update. However one lady called from chennai head office & she was very rude and when i asked for escalation matrix she was denying to provide the same.
Would you please help on this matter.

Ps: still my phone is with service center.

It is for giving thanks to you for the replacement of my refrigerator on 14/09/2017 but still i didn't received the warranty of my replaced product (refrigerator of same model) as the warranty is very much needed as earlier also we faced many problems with the same model refrigerator rt49k6338bs/tl we had lost our trust on this particular model of refrigerator of your company because of our past bad experience i had already requested on telephone to your executive samsung head office for it but still they give the product without warranty .It is my humble request to you to please provide us the warranty of the replaced product for one year (as you provide it for any new product).Need your cooperation to maintain the trust on your company

Dear Sir,
From last seventeen days i am not getting correct answer from Samsung service center On 30/08/2017 i submitted my handset at VAPI service center they check my cell phone & they told in 2 to 3 days your cell will be repair if not any part will replace then, if parts will replace then in five days they will hand over me the cell phone.
On 4 September i called Samsung service center they answer me that parts is not their & they had order the part but some major problem with their company parts are not coming so it will come after 10 September then i call on 11 but they told me same thing that parts is not available on 14 at evening mobile will conform repair if not then on 15 morning it will definitely repaired..
So today i call them i am getting same reply parts is not their you’re part of cell will come on 19 September,
not it is to much if i will call on 19 then they will reply same thing than what should i do that's why i am complaining today please do the need full to me ..

With regards
JITENDRA
[protected]

Sir i purchase samsung j7 2017 from db city bhopal my self shubham jain and my no. Is [protected] i paid amount of 16900 after payment the shopkeeper said that your 1500 rupees cashback will deposit to your bank account with in 7 days but till date there is not any deposition to bank account sir please help me when the cash back is credit to my bank account

*hi
This is regarding a tv i bought just a month back is now suffering from many issues. Just a month old tv has been visited by ur engineers twice i guess this system will not last longer. Hence i would like to have my money back, i don't want to keep this defective piece with me. Kindly take this system back and return my money.
Please take a note that in-spite of your engineer's visit the issue could not be resolved and the set is suffering the same issue.

I had given my cell phone (Samsung a5-16) to the karnal service center (Telus global verifact solution, shop no 20, 21, 22 asa ram market, karnal-132001) in working condition. The problem was that the battery
Was swelled due to which the back side cover was not adjusting properly. This all information is mentioned in the job sheet. When i went to take the mobile they said that the mobile had already been opened somewhere else (Not in the services center). He also said that the mother-board is not functioning and rs 9000 would be the amount for the same.

As i had submitted the phone in working condition and my cell phone is in warranty and insurance too, the service center denied regarding the warranty as mention above and provided me the damaged phone. After the heated discussion they provided me the job sheet and the phone is with them.

Job sheet no :- [protected]

Reagrds
Nitin singh
Mob:- [protected]
150/3 dharamvir colony,
Gharaunda (Karnal)
Haryana - 132114

After submitting for more than 6 times its still unsolved. Mr. Pradeep singh from delhi had seen case n yet unsuccessful and people from thane service center keep on making fake promises. Everytime they give back my gear fit 2 with some unsolved problem and new problem. U people kept on giving fake assurance but never completed. I submitted my smart watch more than 6 times n still my problem is not solved seriously shame on u people seriously shame on u people.. [protected]

Lottery fraud by mr. Mike brown diplomat of samsung promo uk received rs 9, 42, 600 in individual bank accounts sbi for custom duty (Rs 16700), currency registration and currency conversion charges (Rs 49900) account upgrading code from rbi (Rs 1, 48, 000), income tax code from rbi (Rs 3, 48, 000), insurance cover charges (Rs.3, 20, 000) and anti terrorist code to be acquired from account officer rbi for rs 5, 60, 000. I paid only rs 60000. Mrs anita sharma from new delhi international airport is also connected with fraud as she was calling mails on mail [protected]@gmail.com. Mail id of diplomat mr. Mike brown is [protected]@outlook.com and bank receipt verifier mail id [protected]@yahoo.in. All are connected with each other. Total rs 9, 42, 600 recovery is to be made. The diplomat mr. Mike brown and mr. Anita sharma were using indian mobile no. [protected] of sandhya2 for fraud implementation in india. Online payment processing software belonging to [protected]@yahoo.in which if providing link for online payment processing and saving bank details and pan no. Etc. The asking for customer id and pin for accessing bank account and making fraud with bank account using net banking. Diplomat mr. Mike brown claims the prize money rs three crores and six lakhs is in reserve bank of india as per his mail dated[protected]. All transactions took place between[protected] to[protected].
Ashokkumarmurdia

I bought my phone from seattle, california, usa. My phone is still in warranty period and it having horizontal translucent bars on screen and it got minimum as setting brightness, i visited nearest service station but they replied they cannot repair foreign sim, as i am having international warrant, i din't got any responce from service station in faridabad. Sir then what is the use of buying expensive phone from such a reputed company. Thanking you hoping a positive responce from you.

My refrigerator was having a small problem water leakage from front side for which i have complained and two times samsung engineer's visited and worked on it. After that the water leakage fault remains unsolved further the ref. Stops cooling also. Then they have taken it the workshop and worked for three days also gas was charged. When i received back my ref. It works only for one day and stop cooling again. Then the engineer changed one relay but of no use the cooling fails again. Further on 09 sep 17 they again charged the cooling gas but the ref again stops cooling the very next day. Sir eight times the engineers have visited and for once they have taken ref to workshop also. Instead of solving the water leakage problem they have created a big problem of failed cooling.
After spending so much of money and facing lots of trouble i request a good solution from the company.

I have bought a led tv from dl on 27th aug 2016 from (Techno kart) serial no. 23483zed600218l.. Led had issue in display hence i registered a complaint on samsung service center on 17th aug, an samsung engineer visited my mumbai address on 17th (As now i stay in malad west mumbai) and checked the led and confirmed that some chip is faulty hence need replacement. He took the tv pictures with the bill to take it further..

The engineer visited my place was more interested to sell extended warranty and least interested in my actual issue.

On 18th eve mohhamad (Engineer) informed back that this tv cannot be repaired in warranty due to some bill issue and asked me to speak to service center in charge mr. Vishwajeet. I spoke to him and vishawajeet said that i need to get a letter head (Signed and stamped) from the dealer on led purchase.

I don't know why i was been asked to produce letter head and declaration but when i saw nothing is moving and no one is listening to my issues i contacted the dealer and after many followups i have received the led sales declaration and mailed to samsung escalation team on 7th sep.

I bought samsung product just because i thought its a professional organization and as a customer i will not have any issue in after sale service but with my experience with this product i m very disappointed.

The way i have been treated it looks like i'm asking for loan and personal favors.

Its been 25 days i have been awaiting for the resolution but till date have not been given any solution. I have already provided sales invoice, dealer declaration, declaration form tecno kart of letter head on product sold.

I m writing this msg keeping a last hope that someone will try to understand my issue and will give me some solution.

Pls help

Rgds,
Gagan malhotra
[protected]
[protected]