Samsung India Complaints & Reviews

I am having samsung double door 550 liter fridge purchased in 2013. Now it has a problem of fan in it as per technician of local service center is saying that the part is not available & we can't say in how many days it'll be available. I hope you ll resolve the same at earliest.

Samsung, these people during purchase of the product, doesn't say that this product do not cover any warranty on any of the item in it except digital inverter, they mis-guide the consumers all the time, without providing proper information. Inspite of spending huge amount in purchasing side by side door refridgerators, if service is this poor, why would one prefer to purchase such type of products. My service request no. Is [protected] in samsung portal.

If this products can't even work properly atleast for a minimum of 5 years, what is the value of the brand samsung, and why do they say they are the best service providers and number one leading home appliances in market.

Request you to consider this as an serious issue and try to resolve this asap and spread the same to all the consumers who are going to buy big home appliances out of trust on the brand name, and which the brand name can keep their brand image with worst services.

Samsung people have called and said we will try to resolve this issue asap. Still waiting for the product... Same answer... No proper standard technicians... Who can identify the problem and place order for the product all at one shot...

Didn't expected this much delay from brand which says themselves as world's one of the top most brand...

I have purchased samsung s7 edge from samsung showroom, they have said there is 10000 cash back which will be credited to account in 90 days.
90 days are passed and still 10k amount is not credited.

They has mentioned this offer in bill as well.

This is very disappointing from brand like samsung cheating customer like this.

Harsh
[protected]

After purchasing the model from relience digital bangalore the screen starts to bleed/ started to blacken from 3rd day onwards. I have started to follow the complaining procedure but there is no positive replies from samsung. They have taken everything as granted they just predicting by themselves when i told them that might be manufacturing defect then simply ignored it. Please convey this to top level ladder.

Regards,
Vishal
+91-[protected]
Service centre - [protected]
Bill no - [protected]
Ref no. [protected]

I have brought samsaung refrigerator, company has given 10 years guarantee on compresure, but in last one year, same is replaced two times, a 3 months back they have also charged me 1500, but after three month, product is again out of order, sevral complaints has been given to customer care, but again they are demanding charges, my whole family is suffering for last 6-7 months due to negligence caused by samsung

Hello, recently i purchased brand new samsung s8 (Rs:[protected] headset from samsung borivali (Mumbai) store. And the sales person told us that we are providing wireless chargeable if buy this headset. There is some oniline process u need to do. Once its completed u need come to store for wireless charger that will provide just this information given by sale person.
Now when we went to store his not providing the charger due to offer expired. And the last date is[protected] and his saying if you insert your sim in the phone and activate with samsung application then only you will get.
This information not provided by the samsung sales person.

This is how samsung sales persons are cheated with customers.

Bring to your notice that my samsung handsent guru has some technical glitches on 07.09.2017 (I. E it got switch off sudenly & some keypad issue there) & i went to the servicing centre on 08.09.2017 aidc, guwahati assam.

My handsent is on warranty, but the servicing centre didnt fix my issue properly as because my warranty is going to be expired on 11.09.2017.

Its a reputed company, how the servicing centre like this..???

After it got repaired they call me frequently to renew for the warranty for the one year...

Imei :351801/08/025909/2
Ph no-[protected]
Name debasish barua

Pls i request company to fix this issue soon

Sir/madam, mne ye ph abhi 3 mnths phle hi liya h 1st time iski back krne ki key m problm h m service cntre gya unhone pta nhi kya kiya thodi der k liye thk ho gya. Uske baad phir se whi problm m phir service centre gya unhone mjhe 4 hours m ph thk kr k diya. Phr abhi 4 days phle ph apne aap hi off ho gya on nhi ho ra tha sb kuch kr k dekh liya m phr service centre gya unhone bola ye hum abhi nhi kr skte hmare pas iske parts nhi h. Ok koi baat nhi ph kuch der baad khud hi on ho gya. Phr 2 days tk thk chla. Uske baad dubara jo fingerprint or back key work nhi kr rhi. Ye haal h samsung k phones ka m apna sara kaam chod kr hr 20 days baad service centre jau mtlb customer pagal h jo itne paise dekr ek toh ph le or uper se daily dhkke khae. Aap plz iska solution niklwaiye nhi toh m iski installments nhi dunga. Or sbse bdi prblm ye h samsung m ki apke service centre staff hmesha yhi bolta h ki hmare pass abhi parts avialable nhi h aap okla jao woh thk kr k denge. Toh hmare nearby service centre hone ka fayda kya h. Phone lekr apne ghr se 30 km dur jao thk krane. Ye last ph tha samsung brand ka ab kbhi lena hi nhi very poor services.
(Deepak bhatia)
[protected]

5th august i purchased refrigerator from samsung.
This was dead on arrival.
Till now after calling more than 100 times samsung has not resolved the issue.
Samsung is highly unprofessional.
People do not know how to talk.
Consumer's problem is non of their concern
Complaint no [protected] for refrigerator.
I recommend never ever buy anything from samsung.
Worst experience ever.

Bought samsung s8 plus on first day of launch and in normal rain water entered into it and phone was declared out of warranty and now that phone is dead and their is no one to listen and your person at the time of sale say that this phone is waterproof and can take anywhere in water i think its your handset defect that water entered.
You are working in a country like india where you have maximum sale and selling handsets which is costlier than other countries.
After that also you people have this kind of service and if you are in any other country you just dont have to even do all this and they people replace your handset.
Kindly see to it otherwise i will take legal action.

I PURCHASED TWO PC-SAMSUNG POWER BANK, 128 GB MEMORY CARD, JBL EARPHONE .BUT ALL ITEM ARE USED & NOT WORKING CONDITION
OR POWAR BANK CAPACITY PRINTID 20000 MAH.MEMORY CARD CAPACITY 64 GB.PLEASE HELP.

my shopping details

ThreeApp online store
Dear duavijay.[protected]@gmail.com,

Thank you for shopping at www.threeapp.in

This is your electronic order confirmation for [protected] .
Please save it for future reference. You will need this should you wish to contact us in relation to this order.

Thank you for authorizing payment for the amount Rs 1, 198.00 being the total order value.

Details of your Order

Order Date - 11.09.2017 19:56
Order Confirmation Number: [protected]

Deliver To:
Vijay Kumar Dua
[protected]
B-14/8 Jhilmil Industrial Area, Near Jhilmil Metro Station, Shahdara, Delhi-110095
Delhi 110095
DELHI
INDIA

Bill To:
Vijay Kumar Dua
[protected]
B-14/8 Jhilmil Industrial Area, Near Jhilmil Metro Station, Shahdara, Delhi-110095
Delhi 110095
DELHI
INDIA

Payment Summary

Payment Methods: Cash On Delivery

Quantity Product Unit Price Net Price
1 TWO SAMSUNG 25000MAH POWER BANK WITH JBL EARPHONE AND 128GB MEMORY CARD JUST IN RS 1099 ONLY
Rs 1, 198.00 Rs 1, 198.00
Purchase Summary

Subtotal: Rs 3, 999.00
Shipping: Rs 99.00
Discount: Rs 2, 900.00
Order Total: Rs 1, 198.00

I am so frustrated with the service provided by samsung, india. My phone number is [protected]. I so want to pursue legal recourse against them and take the management who leads customer service to court! I have bought an expensive tv whose display is not functioning within 3 months of purchasing it! And instead of replacing it, samsung has been insistent on fixing the panel. It is so frustrating to deal with their customer service and voc team, who have given me false information after i broke down and relented to them repairing it (Gave up after yelling on the horrible service and customer ownership) about the part being available and repairs being completed by tomorrow. Now, they do nto know when the part will come or when the repair will be done. How can a new tv break down within 3 months!!! Care for your customer!

Dear sir/ madam,
I am showing my frustration by writing this complaint. I am been facing the worst customer service experience from the renowned global multinational appliances company. I bought a samsung refrigerator rt59ebts/2011, 510 liters.
There has been technical issue since august 2017, on aug 6th first complaint (Complaint# [protected]) was made samsung customer care line. The technician visited from authorized service center - kaiser electronics patpar ganj, i p extension, delhi. The technician informed that part (Pcb) need to be replaced. He also informed that part is not readily available and need to be specially ordered and that will take time. He also informed that once part received, he will come and replace. After doing multiple follow ups, technician - parvesh changed the part on aug 17th via cash bill# cr 3044 and payment of rs 2593.00. Within 24hrs of replacement of new part, we again started facing the same technical problem. Again informed technician "parvesh" and his supervisor "kaushal" that problem still persist, they informed that need to replace part (Pcb) again, as the newly installed one could be faulty.
On aug 20th, again complaint was made for same technical issue (Complaint# [protected]), however no action happened. I was assured that within 3 days the problem will be resolved.

On aug 25th again called samsung call center and got new complaint (Complaint # [protected]) and till date sep13th no solution to my problem has been provided. We have made numerous calls to kaiser electronics supervisor "kaushal", he doesn't bother to pick up phone or when he picks up give standard answer once the part is received will be replaced. He informed that part will come from chennai
The complaint has been escalated to customer service supervisor "" who assured that he will get us solution but again no support. There is no one ready to provide any solution and it seems samsung doesn't care and believe in providing after sales service and repairs to the customer once they have sold the product.

I request if samsung senior management look into this issue and provide me an early resolution. I can be reached on following number[protected]. Thanks

Neeraj bahl
Frustrated and disowned customer of samsung

I have given my product in customer care on[protected] and from that day i did not received my bluetooth return. The customer care person some times mr. Amit, mr. Deepak & ms. Harpreet they told that give me some time, so, now look sir how much time they required an when i will get my bluetooth back, finally this is very bad i am suffering so, do need full as soon as possible.
My mo [protected]
Complaint no [protected]

I vishal and i went a shop for purchase samsung mobile and samsung sale promoter will treat me very roodly behaveir his name mr. Rahul kadam and shop name is mahindra electronics in faridabad dabua and i will never recommend to purchase samsung mobile in the future but i hope your team will take action against of that guy he said to me if you don't have money than why should come in the shop and he said also you can complaint anywhere i m the boss so please dear team take stern action against of that guy becouse i want to purchase the mobile in bulk if you will take action against of that guy [protected] number and his name is mr. Rahul kadam i don't know why you hire like this person

I placed an order for samsung fridge on your website on 12/09/2017 - order ref[protected]. At the outset let me mention thta i required a fridge immediately, and as your website'claimed' that "delivery guaranteed within 24 hours" i paid and placed the order. There was no communication from samsung reg delivery till this morning ie 24 housr after placing the order. I had to spend a couple of hours with your customer contact people, educating them that i require delivery based on assurance given by samsung. Finally i am told that delivery will happen in 3-5 days!!!

Samsung - please dont put out lies on your website to get orders. Not befitting a company of your size, and 'reputation'. Kindly remove that statement guaranteed delivery within 24 hours ' from your ecommerce website immediately. This is illegal, accepting orders by giving false and incorrect information.

I hope you understand what i am saying. I plan to take this upyhrough other channels also.

I have purchased s7 edge on 16 september 2016 and that time they we giving offer of one time free display replace met. But know they are making excuses... They are playing cheap tricks to sale there phones. If they have promised why they are not fulfilling now... I will post on social media how they are duping there loyal customers and i will never recommend there product to anyone.

Hi all,

I purchased samsung s7 edge. And i received a defective piece. They just replaced the piece but not tranfering the offer. But here my question is by looking the offers we will buy the mobile. Receiving deffect piece is not my fault. It is company in capability to deliver defect less products. And still fighting for this not at all bothered by samsung.

Sadly the 2nd time received mobile also defect piece. And the samsung managaer now said that we can do doa now as we have done it already. So doa replacement also there is restriction.

Shame on samsung products and services.

Thanks,
Srinivas v.

Date of purchase-09.09.2017,
Delivery date-10.09.2017,
Continually communicated with the technician and the reliance digital store located in kukatpally, hyderabad, they have not yet sent the technician for installation in week days. As i am working person i used to available after 7:00 pm. Now they are harrassing me like anything
(Giving me commitment and after the commited time the ph used to be busy or switched off). Please do the needful.

Sir

I have purchased a mobile with 0% interest using kotak credit card..
Now since kotak mahindra bank is charging me 14% interest in credit card statement, they said that the refund amount i will get by samsung directly since its their offer to customer...
Initially samsung said that they will refund me after six months, but now its more than 8 months & samsung is not responding me with refund...

Regards
Sajid
0091 [protected]

Below is the order confirmation...

Your order id is:[protected]. We have now started processing your order. The details of your order are as follows:

Item

Sku

Shipped by

Qty

Total

Galaxy a9 pro

Gold

Sm-a910fzdd

Samsung warehouse

1

Rs.29, 900.00

Total

Rs.29, 900.00

(1 item)

Total amount paid
Rs.29, 900.00

You can view the details of your order in your my account section on https://shop.samsung.com/in/

As soon as your order is shipped, we will email you the shipment details for you to track the order.

In case of any query, please call our customer care 24*7 at (1 800 40 samsung[protected], choose language option and press 5 for online samsung shop) (Toll free). You can also email us at support. [protected]@samsung.com.

Thank you for shopping with samsung shop.

Warm regards,
Samsung shop team
https://shop.samsung.com/in/

Note: all the orders received on https://shop.samsung.com/in/ will be serviced by savex technologies pvt. Ltd., a national distributor of samsung.

Sir my phone internet is not proper work. That network is very good. So please help me. And customer care is not help. On the highway internet is very good but i comes in the room then net is an error. Sir display is very week and battery is very bad. Sir i want to money back samsung. Service center services is very bad. I called him then he gived me 24hours time. And any mail not reverse me.