Samsung India Complaints & Reviews

I purchased a k5000 40" led tv on 7/9 and since then no one has given me a call from customer care for demo and installation. I have raised a service request [protected] with the customer care and called them multiple times. Every time the executive will say i will get a call before 8pm to fix the appointment but i haven't got a single call yet. This is one of the pathetic customer service experience i had and i am planning to return the product if i am not getting response by tomorrow. Anyone who is planning to buy a samsung product in the future think twice.

Best regards,
George job

I, swapan kumar majumder of thuba, po-taki, ps-hasnabad, dist.-north 24 parganas purchased a refrigerator from your authorized dealer aparna electronics, basirhat s. N. Majumder road, dist.-24 parganas (N), pin-743411 on 14/03/2017 vide model no.-rr20m282zu2/nl and sl. No.-0a8l4zaj200840 & customer's mobile no.-[protected]. I have requested the seller to help me for resolve my issue through availing warranty facility but the said shop did not help me in this regard.
Pl. Look after the issue with utmost priority as it is only purchase 05 months old and the refrigerator is not cooling at all.

I am using samsung a5 mobile in this phone i had issue like i didnt get any notifification from any apps like whats app, instagram all certain apps etc. I visit many times in service centre in chandigarh phase 1 indl area almost 3 months i am going to the service centre the engineers do all most do same things they do format my phone new software bt i didnt get resolved my probem

After several complaints and over 97 days i have not received cash back of rs 4, 673. As per the receipt and policy i should have received the cash back long before 90 days.

My details are

Contact : [removed]
Reference no : [protected]
Product purchased : s8+

This is frustrating experience. I call up customer care and they say that the concern team will call back and resolve this issue but nothing happens.

Date :[protected]
We registered a complaint for our malfunctioning refrigator on 12th of september 2017. The issue has not been resolved till this date. Despite the number of visits from service engineers and many calls with the consultant they haven't resolved the issue. Each time a new service guys steps in and replaces some parts. But the problem still persists. With such a humid and hot climate of delhi, it is a huge problem and we have been suffering due to this for some months now.
I wanted to call the attention of samsung india's consumer service centers to this issue.
And i hope they find a resolution to this issue as soon as possible.

Thanks

Sir mai ankit yadav apko 3rd time ye application bhej rha hu ki mera mobile sahi kra dijiye pichli bar jb maine complain kiya to head office se ankit sir ne call kiya or kaha ki company se call aayegi lekin 4 din ho gaye mere pas koi call ni aayi
Aapse mai bar bar request krta hu ki mera mobile sahibkara dijiye agar aapke bas ki bat ni h to b bta dijiye.
Than you
Yours truly
Ankit yadav
Mobile no.[protected]
[protected]

I bought a samsung mobile phone bluetooth headset combo packs from discountnoffers.com site. But i got a damage products, at the time i called to their customer care but no responds, also i mailed to him but there is also no responce. I had bad experience to him. So kindly raise the complaint against the company.

With best regards
Vivekananthan. G

Requested sir,
Iam m. Sachin. I unable to login of ikya portal. My id is a385050
Job location konch brand pramoter sec lite.-285205 konch. I don't know my user name and password. Plz help me login of our id because i want salary slip, i got my pf, esic, & medical insurance numbers. Please as soon as posible.

Regards
Sachin
Sachin. [protected]@gmail.com

Mangalore
Karnataka
09.09.2017
To
Samsung smartphone company
New delhi

Technical issues with s7 edge and lack of service
Respected sir/madam,
I, dr. Nibin sanil am writing to inform to you regarding the mobile phone i purchased 1and half years back, samsung s7 edge around the time of its release. Despite no physical or any other form of damage, i have been facing issues with the set since more than a month and i have since then contacted many customer care executives and personally visited the authorized service provider in mangalore for the same twice, but in vain. No appropriate guidance has been provided. I have had smart tutor application installed and my phone had been assessed by the technical support indirectly too and they too informed me to put my phone on safe mode and inform them if it was still recurring. The issue is my phone auto restarts and now turns off on its own while using. I wasnt able to give my feedback about the issue recurring on safe mode. After the lack if support i decided to give my phone for the second time to the service provider. The first time i was notified that there was a software issue and it had been dealth with. But then, i faced issues the very day i brought back my phone from service centre. The second time i submitted my phone i was notified that they could not find any issues with the phone and they said it "might be a motherboard issue" and that i would have to pay an alarming 20, 000 rs for replacing the same, just on the basis of the doubt they have. I bought the phone for around 50, 000rs and now just a year later i am being asked to pay 20, 000 rs for a motherboard issue that even the technical support is unsure of. Did not expect this from such a big company like samsung. I request you to look into the matter and notify me as soon as possible.
Yours sincerely
Dr nibin sanil

I m living in bhopal m. P
And my mobile samsungs8
Earphones are not working
So i am vist to samsung service center and service center is received my earphone and give the reciped and mentioned the earphone relacement in 1week
But today 16days are going service center is not give my earphone
And service is saying that there was no stock in bhopal of samsung s8 earphones
So plzz help us
Anyway i was registering the complaint in
Consumer form

I am krishna zade on sep 9, 2017
I orderd combo of powerbank 25000 mah, pensrive 64 gb hp steel and on memory card 128 gb but when i open the box the item and quality are different. No pen drive in the package and mwmory card is 64 gb. And one duplicate quality no power bank
The deliveri code is[protected] cib805429
Pl return the product as soon as possible

My mob no is [protected]

Sir,

I purchased an s3 gear online on samsung shop dated 25 august 2017 my order id[protected] however i request order cancellation since it was 2000 /- cheaper in amazon shopping.

I have received an acknowledgement mail for order cancellation along with email confirming refund has been initiated however no one is taking responsibility more the money to be returned.

Its been more than 9 days since i was notofied about the return and when i speak with samsung they ask me to speak with my bank with giving me any paymnet transfer details such as urt number for my bank to trace teh money

Please assist

Regards
Abhishek khanna

I purchased samsung s7 edge mobile on samsung store on-line on 24/5/17. There was a offer of (10k + interest amount paid on emi) cash-back, which was supposed to get credited in 90 days as per offer. The 90 days got over on 24/08/17 but still the cash-back is not credited to my account. I had made a lot of complaints to samsung but there was no solution given still.

Ref no [protected]
Power adopter of the monitor was faulty and samsung engineer has collected it for replacement on 1 sep 2017.
Till 9 sep 2017 we have not got the replacement so far and the engineers has no idea when he will get it back so he can return it.

Anyone responsible in smasung??? And answerable and and make sure that we get the service..

Respected sir nov 2016 mai j7 prime lia tha or jab se 3 times charger change ho chuka h ab to uski waranty bhi khatam ho gyi h phir se mob bht hi slow 7-8 ghantey laganey k bd bhi full charge nhi ho rha balk 90 k bd percentage ghatney lgta hai jab k charger ki cist itni hai k usko baar baar nhi kharida ja skta cgarger sirf 2 month hi chal pata hai jbki samsung k product to brnaded hai phir bhi samsung k product itni jldi kharab ho rhey hai plz sir solve my problem abhi m phir se kharid lunga to phir mushkil se 2 month hi chal paega plz jb ki dusrey compont to brand bhi nhi hai phir bhi unk charger mai itni problemnhi aa rhi plz solve my problem or profuct ki quslity pr plz dhyan dijiye sir i humble reqyest

Sir i am big fan of samsung product especially mobiles.. From starting to till now i am using samsung mobile.. On 08-08-17 i bought a c9 pro mobile rs. 31900 from porvika mobiles showroom vellore.. After a week i noticed tat my mobile display was opened in top left corner, it's a defect 2.. On 17th day of my purchase i went to service center and gave, they dont give proper response and careless they said it cant be replaced.. They heated my new mobile and fixexd.. It hurted me a lot.. After two days again the display opened, this time more than 50 opened.. Again i gave to service center, same response. Big company like nokia vanished because poor customer support.. Dont be next nokia.. You gave defect mobile.. And i need replacement.. I am fan of your mobile, dont make me to hate..

I am writing this to due to poor servicing of samsung company.
I had bought samsung galaxy s7 from z square kanpur uttar pradesh 6 months ago.
Around 15 days before, it started giving charging issues. It was not charging properly.
I took it to samsung service center mall road kanpur on 23rd august 2017. There, i have said to take backup of my phone so i switch on my phone and took backup. They checked it properly and assured me of only charging issues. They issued me a receiving on which it is clearly stated that phone has charging problem only. And said to take phone after 3 days. On sunday, i receive a call from there and they said to take mobile phone, it's display is gone it cannot be resolved there. I was shocked to hear because i have handed proper working phone except charging issue.

I gone there and told them about everything to each member. But they said to take my phone back. So i talked to their head, he listened and then the worker agreed to me about phone original issue before submitting there. They agreed that it is their mistake. It is their fault and they were trying to impose on me, this is how you behave with your customer.
They have said that they will give me proper working phone on 5 september. But there is no response. Now i have got frustrated. After buying costly phone i have to go through all this. I am really disappointed with your service.
I will have no choice if you will not give me my phone back with proper condition. They damaged my phone and now they are not giving it back with proper condition.
All this causing me trouble despite there is no falut of me.

Kindly repair it and give it in well functioned condition.

If this is your service facility then no one will bought samsung's phones.
I hope you will understand my problem and try to resolve it quickly. I want my phone back.

Either provide me new phone or repair old one properly with no damage.
I am attaching a copy of receiving which i got at service center, it states that mobile phone had only charging issue.

Regards
Ashish kumar tiwari
[protected]@gmail.com

Water droplets are forming on the lcd display. Some annoying sound is coming while opening and closing of the doors. I have given complain around 4 times. Everytime a reference number is given to me. Some guys visit once each time i gave a complain. But after that they didn't response at all. I'm fed up with this kind of service from samsung. It's better not buy any samsung product from now onwards.

I submitted mobile sm-a510fzdfins complain no [protected] service center bill no [protected] submitted the mobile on 22nd aug 2017 and till today i. E 8th sept 2017 not able to get back and company is not giving proper response.
If we are asking customer care persons disconnecting the phone. Very bad experience from the company. Different different customers are giving different different answers. Finally no one giving me proper answer when i well get my product back.

I have galaxy s6 sm-g920i
I hav changed the lcd display at samsung care at sangamner hav not been properly done the work the display is not been properly fixed & has been damaged
& also issue more cost then other service care which i compared
The cost of my service was 15500
But if compare to other customer in same case it cost about 9600
The problem of my smartphone is the display screen geeting damage automatically from inner side due to fitting problem
From the side body of display the bubble appears to display outer area
So i request u to solve my problem because company employees regrate to solve it & neglete
And also hav been issued more price from me
So i request u to solve myproblem as early as possible