Samsung India Complaints & Reviews

Samsung India has been reputed venture worldwide and so one aspect a paradigm service support from them. But my experience was negative as one the representative of Samsung service centre in my city misbehaved when he was unable to answer my query regarding international warranty. Later on it was resolved via customer care toll free service. But the whole scenario put in question the hired staff competency. The person on the phone call was out of knowledge and surely a incompetent one but inspite of tackling with the situation professionally he took it to personal level and hence the outcome was unhealthy conversation with foul languages which turn to be intolerable on my side and so i complaint against him but till now I've not been updated for with the progress of it. Today when I call up to enquire the status of my complaint then I was given an explanation that action against the person is an internal matter of company and so I'll not be updated with the proceeding of it. My question is that what kind of complaint system is this which doesn't even ensure proper feedback to complainant.
In my opinion strict action should be taken and proper feedback system should be develop so to keep the disappointed customers in confidence.
[ Details of service centre :- dev technology, Guru Teg Bahadur Market, Tikonia Nainital, Haldwani, Uttarakhand pin code: 263139
mob:[protected]

Thank you.

Respected dignity,

Below is my complaint reference sms which registered on date of 7th septembet 2017.

"your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected]"

Innumerable times i called to service centre and still my problem not solved. They told we'll try to sloved by today. So many todays gone. When my problem solved?

If company can't solved then plz stop selling any of products.

Refrigerator is must thing in any of house. How can they take it liberal? How?

Hi team. I have a problem. I had raised a service request with samsung customer care for my refrigerator to be fixed via complaint id [protected]. The complaint was closed without taking any action and i am lying with the refrigerator from the last 10 days which does not work. I do not understand the professionality of samsung and would like to ask them about any customer obsession that samsung even has.

Kunal dhir
[protected]

I would like to pull your attention to something where your process is totally odd and may expose you to the negligence and the unprofessionalism shown by your back end team. This might be one of the reasons why samsung customer may also lose hope on the products especially mobiles.

It has been 30 days now i have made a purchase for samsung galaxy s8 and i had right away initiated the process of getting the wireless charger delivered at my residence. Last week, after waiting for long when i followed up with your team they shared that it's a 30 days process but we assure you that the product will be delivered to you by 5th september without fail at any cost. I am totally clueless why the team needs 30 days just to ship the product. On 1st september, i get an email from the samsung team about the dispatch details with blue dart courier reference number and dispatch confirmation and details. Yesterday again i receive another email stating that the product is yet to be dispatched and i need to wait for another 7-10 days just to get the dispatch details. Now here is what my concerns are:-

1. When the product was already dispatched on september 1st via bluedart courier then why i have received another email in just 4 days stating that the team needs another 7-10 days to share the dispatch details.

2. On checking the airway number shared by the samsung team on bluedart tracker on their website, it says that the tracking number is incorrect. Then how come a company like samsung can share such kind of wrong details with the end customer.

3. The commitment was for 30 days and it is more than 30 days today.

Therefore, though i am a big fan and happy user of samsung products, i am very disappointed with the after sales support and services team as this is a true example o[censored]nprofessionalism and negligence. I can understand that there is a huge communication gap among your departments otherwise i am not sure why such things would ever occur. On top of that i called up your customer care team and the floor supervisor commits that he will call be to give me some progress update by 12 pm today which never case. This is the height of being unprofessional and surprised as a company like samsung can do this.

Therefore, i would like you to take some strict actions against your warehouse team and thought to bring this to your notice. I have also attached the copy of emails to you for your reference. I also need an assurance as of how soon i can receive the product committed to me. Also, i have decided to take this to every social media i can.

Dear team,

I will loged a compliant of my refrigerator not cooling some of the engineer visited to my house. He is tell we have to replace some parts i am coming with parts to change with in 2-3days time i will tell ok right now i will receive the sms service order number is cancelled no one has not intimated to me to cancelled

Service order number:[protected]
Sumsung ref no:7267864

I bought samsung s7 edge smart on 13 sep 2016 for 56000. I now have my s7 edge screen broken now the new screen charges are 15000 as told by the service centre. I feel very disheartened as at the time of purchase i was told my phone is covered under 990 scheme one-time screen replacement offer, but now i am informed it is not considered eligible for the screen replacement offer although i have paid a higher amount. Where is the loyalty and where is the trust for customers?

Dear sir
Order id[protected]

I have purchased galaxy s7 from samsung online shop. After two days the phone was dead and was not turning on. I visited samsung mobile care and declared the phone as doa and they also said that your phone will be immediately replace by dealer. But till now no replacement has not been done. I have sent all the documents on 30 august 2017 to there email which is [protected]@samsung.com. But till now no revert mail are sent buy them. Even the reverse pick up has not yet been done. I have called costumer care and emailed them numerous times but they are only saying that you will be replied tomorrow. But that tomorrow never happens. It's been thirteen days now still not got any reply from them regarding replacement. I am frustrated with there service. I have purchased a high valued product rs.40, 000 from them and they are treating me like this. I only want them to replace this mobile as soon as possible.

Thank you

Devesh thakur
[protected]@gmail.com

My washing machine which is 7 months old is not working well.2 weeks before i booked a complaint in nearby service centre but they didnt even come to check the problem.. I had contacted service engineer sadikh [protected] 3 times but he didnt come yet.. First time im experiencing this type of behavior from samsung.. Im using many products of samsung but for first time facing a complaint with their product.. I thought the service of samsung will be good so only i bought their product..

I purchased a k5000 40" led tv on 7/9 and since then no one has given me a call from customer care for demo and installation. I have raised a service request [protected] with the customer care and called them multiple times. Every time the executive will say i will get a call before 8pm to fix the appointment but i haven't got a single call yet. This is one of the pathetic customer service experience i had and i am planning to return the product if i am not getting response by tomorrow. Anyone who is planning to buy a samsung product in the future think twice.

Best regards,
George job

I, swapan kumar majumder of thuba, po-taki, ps-hasnabad, dist.-north 24 parganas purchased a refrigerator from your authorized dealer aparna electronics, basirhat s. N. Majumder road, dist.-24 parganas (N), pin-743411 on 14/03/2017 vide model no.-rr20m282zu2/nl and sl. No.-0a8l4zaj200840 & customer's mobile no.-[protected]. I have requested the seller to help me for resolve my issue through availing warranty facility but the said shop did not help me in this regard.
Pl. Look after the issue with utmost priority as it is only purchase 05 months old and the refrigerator is not cooling at all.

I am using samsung a5 mobile in this phone i had issue like i didnt get any notifification from any apps like whats app, instagram all certain apps etc. I visit many times in service centre in chandigarh phase 1 indl area almost 3 months i am going to the service centre the engineers do all most do same things they do format my phone new software bt i didnt get resolved my probem

After several complaints and over 97 days i have not received cash back of rs 4, 673. As per the receipt and policy i should have received the cash back long before 90 days.

My details are

Contact : [removed]
Reference no : [protected]
Product purchased : s8+

This is frustrating experience. I call up customer care and they say that the concern team will call back and resolve this issue but nothing happens.

Date :[protected]
We registered a complaint for our malfunctioning refrigator on 12th of september 2017. The issue has not been resolved till this date. Despite the number of visits from service engineers and many calls with the consultant they haven't resolved the issue. Each time a new service guys steps in and replaces some parts. But the problem still persists. With such a humid and hot climate of delhi, it is a huge problem and we have been suffering due to this for some months now.
I wanted to call the attention of samsung india's consumer service centers to this issue.
And i hope they find a resolution to this issue as soon as possible.

Thanks

Sir mai ankit yadav apko 3rd time ye application bhej rha hu ki mera mobile sahi kra dijiye pichli bar jb maine complain kiya to head office se ankit sir ne call kiya or kaha ki company se call aayegi lekin 4 din ho gaye mere pas koi call ni aayi
Aapse mai bar bar request krta hu ki mera mobile sahibkara dijiye agar aapke bas ki bat ni h to b bta dijiye.
Than you
Yours truly
Ankit yadav
Mobile no.[protected]
[protected]

I bought a samsung mobile phone bluetooth headset combo packs from discountnoffers.com site. But i got a damage products, at the time i called to their customer care but no responds, also i mailed to him but there is also no responce. I had bad experience to him. So kindly raise the complaint against the company.

With best regards
Vivekananthan. G

Requested sir,
Iam m. Sachin. I unable to login of ikya portal. My id is a385050
Job location konch brand pramoter sec lite.-285205 konch. I don't know my user name and password. Plz help me login of our id because i want salary slip, i got my pf, esic, & medical insurance numbers. Please as soon as posible.

Regards
Sachin
Sachin. [protected]@gmail.com

Mangalore
Karnataka
09.09.2017
To
Samsung smartphone company
New delhi

Technical issues with s7 edge and lack of service
Respected sir/madam,
I, dr. Nibin sanil am writing to inform to you regarding the mobile phone i purchased 1and half years back, samsung s7 edge around the time of its release. Despite no physical or any other form of damage, i have been facing issues with the set since more than a month and i have since then contacted many customer care executives and personally visited the authorized service provider in mangalore for the same twice, but in vain. No appropriate guidance has been provided. I have had smart tutor application installed and my phone had been assessed by the technical support indirectly too and they too informed me to put my phone on safe mode and inform them if it was still recurring. The issue is my phone auto restarts and now turns off on its own while using. I wasnt able to give my feedback about the issue recurring on safe mode. After the lack if support i decided to give my phone for the second time to the service provider. The first time i was notified that there was a software issue and it had been dealth with. But then, i faced issues the very day i brought back my phone from service centre. The second time i submitted my phone i was notified that they could not find any issues with the phone and they said it "might be a motherboard issue" and that i would have to pay an alarming 20, 000 rs for replacing the same, just on the basis of the doubt they have. I bought the phone for around 50, 000rs and now just a year later i am being asked to pay 20, 000 rs for a motherboard issue that even the technical support is unsure of. Did not expect this from such a big company like samsung. I request you to look into the matter and notify me as soon as possible.
Yours sincerely
Dr nibin sanil

I m living in bhopal m. P
And my mobile samsungs8
Earphones are not working
So i am vist to samsung service center and service center is received my earphone and give the reciped and mentioned the earphone relacement in 1week
But today 16days are going service center is not give my earphone
And service is saying that there was no stock in bhopal of samsung s8 earphones
So plzz help us
Anyway i was registering the complaint in
Consumer form

I am krishna zade on sep 9, 2017
I orderd combo of powerbank 25000 mah, pensrive 64 gb hp steel and on memory card 128 gb but when i open the box the item and quality are different. No pen drive in the package and mwmory card is 64 gb. And one duplicate quality no power bank
The deliveri code is[protected] cib805429
Pl return the product as soon as possible

My mob no is [protected]

Sir,

I purchased an s3 gear online on samsung shop dated 25 august 2017 my order id[protected] however i request order cancellation since it was 2000 /- cheaper in amazon shopping.

I have received an acknowledgement mail for order cancellation along with email confirming refund has been initiated however no one is taking responsibility more the money to be returned.

Its been more than 9 days since i was notofied about the return and when i speak with samsung they ask me to speak with my bank with giving me any paymnet transfer details such as urt number for my bank to trace teh money

Please assist

Regards
Abhishek khanna