Samsung India Complaints & Reviews

Sep 13, 2017

Updated by neeleshbhave Is there any email id on which I can send the requested details? Or should I post it here. I have had multiple calls with the Customer Care and eStore department. Can you not check the details from Order Number #[protected]?

Sep 13, 2017

Updated by anirban916 Hello Samsung Team,

My cell number : [protected].
Email ID : [protected]@gmail.com
COD Number :[protected]
There is NO Escalation Reference Number from Customer Representative. I was told that the COD Reference number is the escalation number. How can I even believe on these unprofessional and untrained people ??
Even they are telling that Supervisor is not available to talk on the issue.

I have not received and email/SMS or reference number regarding the issue.

Request your immediate intervention on this.

Regards,
Anirban Sarkar

Request you to kindly

Sep 15, 2017

Updated by anirban916 Hello Samsung,

Any update on the above issue ?

Sep 15, 2017

Updated by anirban916 Hello Samsung,

I have been knocking aimlessly for a resolution for the "free wireless charger not yet received on booking of samsung galaxy s8+"

The thread is here : https://www.consumercomplaints.in/samsung-india-free-wireless-charger-not-yet-received-on-booking-of-samsung-galaxy-s8-c1697044#c2849161

I haven't got a reply after Sep 13, 2017. Its been 41 days that the wireless charger has not yet been delivered.

Expect your resolution at the earliest.

Sep 22, 2017

Updated by anirban916 Hello Samsung,

I understand your pre-defined email reply templates. Despite contacting the customer care they have failed to process the request and there is no communication about the update for the Wireless Charger.
I only got a customer reference number : [protected]

This is definitely not expected from a reputed like Samsung.

Even after assuring the Samsung Wireless charger delivery within 30days, it has been 50 days now.

WHAT IS THE STATUS NOW OF THE ORDER THAT HAS BEEN PROCESSED ?
ESCALATE THE ISSUE AND GET THE PRODUCT DELIVERED AT THE EARLIEST.

REGARDS,
ANIRBAN
[protected]

Nov 24, 2017

Updated by rajasekharreddy33033 To,
The Managing Director,
SAMSUNG INDIA



Dear Sir,

I brought Samsung Double Door Refrigerator (Model No.RS554NRUA1J/TL) on 28.10.2013 from S.v.Sonovision Enterprises, Rajahmundry, costing Rs. 90, 000/- and it got cooling problem. I logged a call No.[protected] on 21.06.2017. On 22.06.2017, One Authorised Service Engineer came from Samsung named Mr.Appa Rao from Rajahmundry, visited and found sensor and blower fan faulty. On 03.07.2017, the same Service Engineer Mr. Appa Rao from Rajahmundry rectified the problem by replacing the sensor service part and informed us that the new blower which he brought was not suitable because the model is different so iam replacing the same old blower fan which is now started working and we paid Rs. 930/- towards his service charges .

I logged another call No.[protected] on 26.07.2017 and the same Authorised Service Engineer Mr. Appa Rao from Rajahmundry visited and found Compressor and Cooling coil pipes faulty. Immediately we made a call to the Authorised Samsung Service center, Rajahmundry and told the problem .Then they told to hand over the Refrigerator in Samsung Workshop, Rajahmundry and we handed over it on 28.07.2017.

On 12.08.2017 we received a call from the Samsung workshop that Please come and said take your Refrigerator, we have replaced with new Compressor and tested Cooling Coil Pipes and have been observed for 48 hours and now it is in full condition. At that time we paid Rs.2035/- towards gas charges.

On 11.09.2017 again refrigerator not cooling. So I logged another call No.[protected] on 11.09.2017, and we made a call to Samsung Customer Service Centre and told them to send trained Service Engineer not from the Rajahmundry. then service engineer rajasekhar came from hyderabad and rectified the compliant.

Now again fourth time my refrigerator not cooling from[protected]. now i logged another call No.[protected] online complaint. when is my problem rectify permanently.


It is extremely bad experience from your Rajahmundry, Samsung Service Center

I might loose the trust on Samsung. Please take care of your Customer because they are the only reason of your Goodwill. I hope that this will not happen to any Customer.


Thanks & Regards,

K.Rajasekhar Reddy,
Komaripalem-533346,
Biccavolu Mandal,
East Godavari District,
Andhra Pradesh, INDIA
Mobile No:- [protected], [protected]

Sep 11, 2017

Updated by Bhupendra Nirwan Dear sir

Maine apki company kaa a.c. mar 2017 main liyaa thaa par main pahele din sea hi samsyaa kaa samnaa kar rahaa huu.. kabhi fan awawaj karta hai or kabhi uski swing karne wali wings Abhi pichale 2 mahino sea main continue cooling ki samsyaa sea pareshan huu.
Bilkul bhi cooling ni kar rahaa haii. Ajj 11 sep ko maine fhir call sea apke call center par call kiyaa hai par mujhe lagtaa ni ki kuch hoo pay gaa engineer ayaa gaa or ghum fhir kar chal jay gaa.

App log tv par bade bade vigyapan de rahe hai ki Bharat kee kisi bhi kone main app service dengee..
Par app kota city main hi ni dee paa rahaa to ladhka main kyaa dogee .

Sir aisa ni hai ki maine first time apka ac liyaa Sir mere haar room main a.c. lagaa huaa hai ( hair /godrej) par apki service or a.c. ki performance sabse kharab hai.

Sir maine koi galti too ni ki apki company kaa 43000 kaa a.c. Kharid kar
Plz mujhe iss samsyaa sea muket kar dijiyaa apki badi kripaa hogi

Regards
[protected]
Manpura kota

Sep 12, 2017

Updated by nishadps No. It is not resolved.

Your updates kill your motherboard and you ask a very big amount to replace the motherboard. You cheat people by providing cheap quality motherboards.