Samsung India Complaints & Reviews

My Galaxy J5 Prime mobile started heating in my pocket and within minutes the back cover automatically got dislodged. The phone right now is in switched off mode and not getting on. The phone was infact so hot that I was unable to touch. It was also emitting grey smoke and so I placed the phone in an open environment. Now it has cooled down but cover is not getting fixed and phone is also not getting on.

Hi,

I have procured sm-j710fzduins having serial no - rz8hb11twzl, dop of product[protected], ref no - [protected]. I am facing issue since purchasing the mobile set. The issue was in order of on/off. I have goest to okhla samsung customer center two times. One time complete hardware changed dtd[protected] and in july 2017 by okhla customer care.

When i have visited second times at okhla samsung service center they were denying to do do the services, saying that this is chargeable while product is under warranty. When i have asked them keep this set at your service center and ask to samsung for replace the same.

After two days i have received a message that mobile set has been serviced please take this. I had gone and collected the same.

Once again i am facing issue in camera and on/off in mobile set. Now i am completely frustrated.

Okhla service center has also renewed warranty period and taken rs. 1132 from me on 13th may 2017 having customer code [protected].

Request you help me to get replace the mobile set and reimburse the expenses occurred during visiting okhla samsung service center.

Dear sir,
my order no. is[protected] I received my order 24/08/17. my order was one samsung power bank, one 128 GB sd card, one samsung blutooth headphone. But when I open my percel blutooth headphone is missing & other product are faulty.

It is my bad experience about Ecom Express.

so I request you please take a return my product.

thanks & regards
Sahidul Hoque
Ph - [protected]

Purchased samsung c7 pro from delhi electronics, galleria, gurgaon on 26th august.

Gave it to my father who stays in mmumbai, and on 27th he started experiencing problems.

We contacted dealer, he said take it samsung service centre, skycell in mumbai, who after 3 days of checking, gave us "dead on arrival" certificate and packed handset.

Which means, we are now eligible to receive new handset.

The issue :

Samsung says "pan india warranty" but is not applicable if handset needs to be replaced.

The dealer asked us to get "packed" handset by courier back to gurgaon for exchange.

We argued, it should be done in mumbai, as samsung warranty should be applicable pan india.

They said : samsung policy.

We got handset by courier, after paying insurance charges to courier company, and what happened enroute, was that "courier" opened the "packed" handset to check if there is indeed a handset inside.

Now, samsung dealer and service centre have refused to accept the handset for replacement as on 1st sept.

Made complaints on their call centre number but no person is willing to even consider merits of case.

My question is very simple :

Why is samsung not able to change a faulty handset in mumbai, irrespective of where it was purchased?

Is this not a case of limited warranty with geographic limits?

Why customer was not informed, that our warranty policy is limited to going back to same dealer from whom you purchase samsung product?

Do not buy samsung product outside of your city is the message here.

To
Ceo office
Samsung india

First of all i am rewriting my last mail for your reference
... To,
The all samsung india officials,
Sub:fraud and damage of my refrigerator by your engineer
Respected sir/mam,
I purchased my samsung fridge on 01/06/2012, five years ago from a samsung dealer. Last year it suddenly start water leaking problem and it was sorted out by samsung engineer and last month it again start water leaking problem and cooling issue, i registered a compaint with request. No. [protected] on 22/8/17. Service egineer visited my sight and changed a sensor and also charged me rs 550 and said i will come tommorow to check the refrigerator. When i asked for bill of sensor then he said i will give it tommarow. But he never visited again and refrigerator stopped working completely again, when i called him he said neither i will give bill nor your refrigerator can be repaired. When i asked about this to samsung tollfree number then they said your refrigerator is non-repairable.
I want to know what kind of service it is. How a 5 year old refrigerator with 10 year compressor warranty can be non repairable after 5 year of purchase.
Details of service engineer are as below:
Kamal nagpal
Platinum services, sirsa
[protected]

I am also linking bill copy, sensor photo to which he changed and i have also voice call audio recording in which he is denying to give bill
...

In response to my this mail to your complaint desk i received a call from samsung office from [protected].
He said company or service engineer is not all responsible if your fridge get more damaged while repairing by our service engineer. Electronics goods have some non-repairable parts in it and company can do nothing incase those parts got damaged even after 6 months of purchase.

Now i have some queries/question/feedback to ceo's desk

1) can we expect this kind of non-sense reply from a reputed company??

2) do company tell the non-repairable parts like things while selling their products??

3) is it not company's responsibility to sortout their product issue either by repair or exchange or any possible solution??

4) is the maximum sale only target of company??

5) customer satisfaction has no value??

6) are your products non-reliable??

7) do samsung always send fraud engineers??

8) why you promise for full customer support at the time of sale if this kind of service you provide??

I have never faced this kind of issue and this kind of replies by a branded company ever.

This is totally a shameless act

With regards
Rohit garg

Respected sir
Mai ankit yadav kanpur se, maine abi kuch din pahle aapke pass complain likhai thi ki samsung service center me mera mobile sahi ni kiya jaa rha h
Head office se call aane par mai dubara service center lekin isbar b unhone meri problem sahi ni ki or sirf system update kr k de diya meri koi b problem sahi ni ki gayi h
Aapse request h ki sir pls aap mera mobile sahi kra de ya mere money wapse kra de jisse mai dusra mobile le saku
Last one month se mujhe bahut loss ho rha merea mobile sahi ni hone ki wajah se
Thank you
Ankit yadav
Mobile no.[protected], [protected]

21 aug. 2017. I take my note 5 to service center at btm layout bangalore because pen get stuck in phone. When i ask for charge for removing pen. They give estimate (Bill no.[protected]) for 1000 rs. After two day they call me and told that back panel and frame is damage while removing pen an all charges will be 8300. Rs. And when i go to collect phone i was shock because bill (Inv. No. Pes[protected] is 10200. Rs plus. I can't get that how can they charge me for damage of nay thing while service. I completely disappoint by samsung service center. Is anybody answer me from samsung why this happened with customers. Is they have any responsiblity or not. I strongly recommend to all samsung customer please think twice for go two service center. I attaching estimate copy & invoice copy with it.

Hi
I purchse samsung galaxy s7 edge last year and extend warranty on[protected] by paying rs-3809/- after that few days ago my s7 edge screen broken then thy said i need to pay screen cost +service charge approx rs-15000 so why i pay service charge? Total 15k only for screen replacement is worth it? Generally otherphone screen replacement cost about rs - 5k-6k but for s7 15k too much expensive

Please resolve my issue...

Name-shubham sinha
Ph-[protected]
Email-zyme. [protected]@gmail.com

Thank you

I am a premium class customer of samsung i have always been buying be it tv & other home appliance also every year i change my high end samsung mobile, you can check my records.
This time i had bought an sound bar hw-k450 along with led tv ks-7500.
I am happy with the product, product is very nice but unfortunately it stoped working so as systems have lodged a complaint, earlier they to visit the site, the after 15-20 days later they took the woofer, then after 10 days they took the rest of the system. Now since then i have been chasing them, till date i did not got my product back.
I hold a very important place at the place i work & much more bigger responsibilities i am sorry i can not run after these guys for my product.
As a customer i have done my bit of lodging a complaint if there is a problem with the product. Now it is samsung's responsibility to satisfy the customer through their services.
This is my first ever bad experience with samsung service, now i feel so frustrated to convince myself not to buy samsung products if they have such a worst after sales services.
Most funny thing is that till date i have not got my product back & the report has been submitted as they have delivered the product & the customer is satisfied.
A very upset sumsung customer,
Ajay chauhan
[protected]
Ajay. [protected]@gmail.com
Address:
1/5627, street no. 12, balbir nagar extension,
Shahdara, delhi - 110032

Dear sir,

I am totally fed-up with the kind of services/solutions offered by samsung customer service manager - rohit mazummdar and now i feel upper level involvement is very much required to get this issue resolved.

I bought my led on 11th may, 2017 but within 40 days of purchase, my led started giving trouble. The case was raised against the issues. As i was getting multiple issues, i requested to replace the tv but “rohit mazaummdar” instead denied replacing it as it has already crossed 1 month of your replacement policy. Though issue started appearing its early 10-15 days but as the product was new therefore i was unable to understand those issues and reported issues after a month when i got confirmed that these are really issues.

Final call was to replace display and motherboard. I agreed on it and both of got replaced with the hope that issue won’t occur again.

Now again after 10-15 days, the display has started giving trouble. This is not expected at all. Why only my product is getting malfunction again-n-again? I am totally disappointed with the working of my product and request to consider replacement of it as i don’t have time to deal with pathetic samsung customer care every time. I also shared video of the issue to customer care but no body turned up to see the problem so far. Please help to get the case close now.

Product details:

Date of purchase:[protected]
Model: ua32k51 00arlx l
Type no: b01 lx i924p
S/n: 0a4q3zej200224

You can refer tickets which were raised for my led issue:

Old tickets:

Date: 30 june’1 7, tkt no. #[protected]
Date: 7 july ’1 7, tkt no. #[protected]
Date: 1 3 july ’1 7, tkt no. #[protected]

New ticket:

Date: 20 aug’1 7, tkt no. #[protected]
Date: 29 aug ’1 7, tkt no. #[protected]

Please refer attached old issue and current issue history which i raised with samsung.

I know reading all these document will be a pain but please do go through it to understand my suffering.

Thanks,
Jaspal singla

We have purchased samsung led tv model : 123cm (49) uhd 4k smart tv mu6470 from bajaj electronics showroom, habsiguda, hyderabad on 16th august 2017. Showroom executive has advised us to take airtel dish connection for good clarity since this is uhd tv. Showroom executive has deputed airtel guy for installing dish connection on 23rd august. Before installing airtel dish our tv was working fine but after installation tv stopped working due to inner panel damage. Immediately we raised complaint to samsung call centre and till now the case is unresolved.

We have personally visited bajaj showroom on 25th august to convey our concern but showroom head mr. Vinod has spoken unparliament language and they said do whatever you want and we are not responsible. Is this the way your channel partners treat your customers???

It is almost now 10+days completed, but no proper action is taken from neither bajaj electronics, airtel nor samsung. Since we believe in samsung brand, we have purchased this high-end tv which is costing 1 lac plus.

Incase samsung or your channel partners are not going to replace with new same model tv – we are going to take serious action by filing case on both of you.

We anticipate for positive reply and action immediately as we are loosing our patience.

Best regards,
Indira
[protected]

Dear fellow citizens of india,

I have purchased samsung 32 inches led from authorised of samsung india in hyderabad in year ending 2013.

Thus tv is only an add-on in our house. Wherein we haven't used this tv, the maximum number of hours it was used is less than 150 hours since we purchased. I was out country for 1year 6 months.

On[protected] when i switched on the tv to view the ganesh chathurthi coverage in media after 15 minutes the screen turned into blank and only voices was audible. I have given a telephonic complaint to samsung and ticket number generated vide no: [protected]

On[protected] the technician visited and after inspection he comes to a conclusion that the picture panel needs to be replaced which costs rs. 18650/- and freight cost of getting material costs to rs. 1500/-. I made a payment of rs.400/- vide cash receipt no: 1154 as visiting charges to the technician.

When i asked technician why this problem has araised he said no idea. It is to be noted that even technician made a statement that tv is as box piece and not used.

I was shocked and i have recalled to samsung toll free number and conveyed the message what samsung technician said and shared the message that we haven't used the tv. The call attended executive stated that they shall escalate the issue to higher management and come with a solution to the problem.

On[protected] i have also written a complaint on to ceo samsung india wherein i have received a call from the executive and enquired/collected the information from us and stated in 4 hours of time will revert back to the complaint made the new ticket number raised vide no: [protected].

On[protected] a call executive from samsung india calls means states that samsung cannot help us and only solution is that i need to replace the panel which is costing rs. 18650/-, freight rs. 1500/- and the service charges as well.

It is important to note that when i received a call on[protected], samsung executive was speaking in high tone, rude and not acceptable way towards the customer.

Secondly it is also important to note that a new 32 inches led tv is costing rs.23000/- in open market.

Thus samsung places a mind game where spare cost including freight, service charge costing around to rs. 20000/- and new tv in open market costing rs. 23000/-.

Thus i have also browsed on online i have observed they are several customers been trapped, carried away, got influenced by brand name "samsung".

From my personnel experience and reviews read online samsung led 32 inches 5 series model has problems with panel and failed to meet and provide services to its customers specially in tv's.

I am not aware whether samsung management is reviewing the problems what customers are facing.

Thus i conclude samsung has primarily failed to provide good service to its customers and after reading the online reviews on samsung tv problems it's not recommended to opt the samsung brands in tv specially.

Thanks & regards
Naidu [protected].

Dear sir,
With reference to subject i have purchased a samsung sm j120 mobile phone in january 2017.
We had faced the display problem in this phone in june-2017.
I have given mobile for repairing in your jind service center m/s neha communication, which was repaired and handed over to me.
But again same problem started on 20th august 2017 nothing is displayed on screen & phone is totally off,
I have submitted my handset to your service centre at jind on 22.08.2017 for repairing, as i was told by your representative that phone will be repaired within three days. But 12 days have been passed & still there is no positive response by repeated talks with service centre representative and oftenly talks with rude behavior which is not acceptable. Till date they have not clarify when we will get our phone. Being top rated brand in smartphone, such type of pathetic customer service is not expected at all. Yor are requested to look into the matter & take necessary action.
Minal maan
M. No.[protected].
02.09.2017

I purchased a micro sd card in offer (2) combo of 64 gb of ₹997, reference code is [protected] from amazon on 9th aug. 2017 but both are defected and not supported in my smart phone samsung galaxy j7 please replace it and send well 2 micro sd cards of 64gb. I complaints on amazon but they didn't reply. I also call on help desk no[protected].

I've given the complaint request on 25th of july for samsung lcd tv. Person manish from samsung has come to check the tv. He told that parts should be replaced. He has taken the service charge of rs.708.00. He told that part will be replaced with in 3 days asper the amount given by the samsung person. But still now no response. I had given the complaint more than 10 times. Worst service from samsung.. I would recommend everyone for this worst service from samsung. Persons comes only for collecting the service charge and not doing any service. Mr. Manish[protected] has been auththorised to do the service. He has taken the service charge and flew away. Tried to contact him bt no response... Now it is more than a month time bt no response from samsung.. Complained by jeevan shetty ([protected])

Dear sir,
With reference to subject i have purchased a samsung j2 6 mobile phone in november -2016.
We had faced the display problem in this phone in july-2017.
I have given mobile for repairing in your center,
After repairing mobile handed over to me on 14th august-17.
Your representative informed me that there was problem in charging point which was rectified.
But again same problem started on last 28th august, same has been checked on 31st for two hours and returned back.
Now they said there was some formatting problem.
Again on 1st september phone screen has been locked and nothing is displayed.
Now the phone is totally off.
Really i got irritated with this exercise.
So you please take the matter seriously and do the needful in this regards.
A k pandey
M. No.[protected].

I purchased data cable gh39-01580q via service center in okhla new delhi on 1.9.2017. The bill summed around inr 291 but i am unhappy with the labor charge which they are charging on buying accessories. On raising the voice i was told that the company charges labor charge and they don't know anything else about it.
Kindly explain me the same and provide me the valuable inputs regarding my concern.

Sir maine samsang ka refrigerator service karaya jiska bill maine 2500 pay kiya... But service ka charge 1866 rs msg k through mujhe mila k aap ne itna payment kiya hai... So mera extra money aap k service engineer ne liya hai wrong bill de kar... Mai bill ka copy attached kar diya hu
... Or aap k company ka msg bhi past kar raha hu

Dear customer - thanks for availing samsung service. Amount payable against your request no. [protected] is inr 1866.86

Sir plz solve my problem...

Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never ever call up samsung call centre to avail samsung technicians’ support.

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!

The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!!

They lack business ethics & have been cheating gullible consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-di...⇄

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-sams...⇄

http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-cour...⇄

http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-...⇄

Its already been 3 weeks, and no reply from samsung.

https://www.consumercomplaints.in/samsung-india-one-time-screen-replacement-offe...⇄

Please resolve the issue from the above link.

Thanks

"i purchased my galaxy s7 edge on 15/10/2016 and at the time of purchase i was promised a one time screen replacement for 990inr.

I am a phone software developer and
I change the software of my phone all the time, which is against samsung's policy and hence my warranty is void now.
I dont want my warranty anyway. Its never been useful to me in my life. Because i take care of my electronic devices with care.

But samsung promised to replace the screen of the phone once within 12 months in case of external damage or other issues with the screen.

I accidentally dropped my phone and broke its glass. I was promised a one time screen replacement at the time of purchase and now they tell me that we dont do that for you since you installed unauthorised software..

Come on samsung, what does installing unauthorized software has to do with accidentally dropping a phone on the floor and shattering the screen?

Why wont you replace my screen?
Its clearly under 12 months from purchase.
It was nowhere written in the samsung offers page about one time screen replacement being linked with my warranty!! It said one time replacement will be done within one year.

There are no exchange offers for my phone now. If i sell the phone i wont get back the full money i paid while purchasing.
The screen replacement without offer costs 15000inr.

There are no offers to buy galaxy s8 at this point with an exchange of s7 edge.
I also cannot use my phone at its current condition. I purchased a flagship with the trust in the brand. Now its not even keeping its promises

So please give me what you promised at the time of purchase and stop this warranty void responses.
Thanks

Mobile number: [protected]
Email: [protected]@gmail.com
Customer care reference id: [protected]"