Samsung India Complaints & Reviews

Mangalore
Karnataka
09.09.2017
To
Samsung smartphone company
New delhi

Technical issues with s7 edge and lack of service
Respected sir/madam,
I, dr. Nibin sanil am writing to inform to you regarding the mobile phone i purchased 1and half years back, samsung s7 edge around the time of its release. Despite no physical or any other form of damage, i have been facing issues with the set since more than a month and i have since then contacted many customer care executives and personally visited the authorized service provider in mangalore for the same twice, but in vain. No appropriate guidance has been provided. I have had smart tutor application installed and my phone had been assessed by the technical support indirectly too and they too informed me to put my phone on safe mode and inform them if it was still recurring. The issue is my phone auto restarts and now turns off on its own while using. I wasnt able to give my feedback about the issue recurring on safe mode. After the lack if support i decided to give my phone for the second time to the service provider. The first time i was notified that there was a software issue and it had been dealth with. But then, i faced issues the very day i brought back my phone from service centre. The second time i submitted my phone i was notified that they could not find any issues with the phone and they said it "might be a motherboard issue" and that i would have to pay an alarming 20, 000 rs for replacing the same, just on the basis of the doubt they have. I bought the phone for around 50, 000rs and now just a year later i am being asked to pay 20, 000 rs for a motherboard issue that even the technical support is unsure of. Did not expect this from such a big company like samsung. I request you to look into the matter and notify me as soon as possible.
Yours sincerely
Dr nibin sanil

I m living in bhopal m. P
And my mobile samsungs8
Earphones are not working
So i am vist to samsung service center and service center is received my earphone and give the reciped and mentioned the earphone relacement in 1week
But today 16days are going service center is not give my earphone
And service is saying that there was no stock in bhopal of samsung s8 earphones
So plzz help us
Anyway i was registering the complaint in
Consumer form

I am krishna zade on sep 9, 2017
I orderd combo of powerbank 25000 mah, pensrive 64 gb hp steel and on memory card 128 gb but when i open the box the item and quality are different. No pen drive in the package and mwmory card is 64 gb. And one duplicate quality no power bank
The deliveri code is[protected] cib805429
Pl return the product as soon as possible

My mob no is [protected]

Sir,

I purchased an s3 gear online on samsung shop dated 25 august 2017 my order id[protected] however i request order cancellation since it was 2000 /- cheaper in amazon shopping.

I have received an acknowledgement mail for order cancellation along with email confirming refund has been initiated however no one is taking responsibility more the money to be returned.

Its been more than 9 days since i was notofied about the return and when i speak with samsung they ask me to speak with my bank with giving me any paymnet transfer details such as urt number for my bank to trace teh money

Please assist

Regards
Abhishek khanna

I purchased samsung s7 edge mobile on samsung store on-line on 24/5/17. There was a offer of (10k + interest amount paid on emi) cash-back, which was supposed to get credited in 90 days as per offer. The 90 days got over on 24/08/17 but still the cash-back is not credited to my account. I had made a lot of complaints to samsung but there was no solution given still.

Ref no [protected]
Power adopter of the monitor was faulty and samsung engineer has collected it for replacement on 1 sep 2017.
Till 9 sep 2017 we have not got the replacement so far and the engineers has no idea when he will get it back so he can return it.

Anyone responsible in smasung??? And answerable and and make sure that we get the service..

Respected sir nov 2016 mai j7 prime lia tha or jab se 3 times charger change ho chuka h ab to uski waranty bhi khatam ho gyi h phir se mob bht hi slow 7-8 ghantey laganey k bd bhi full charge nhi ho rha balk 90 k bd percentage ghatney lgta hai jab k charger ki cist itni hai k usko baar baar nhi kharida ja skta cgarger sirf 2 month hi chal pata hai jbki samsung k product to brnaded hai phir bhi samsung k product itni jldi kharab ho rhey hai plz sir solve my problem abhi m phir se kharid lunga to phir mushkil se 2 month hi chal paega plz jb ki dusrey compont to brand bhi nhi hai phir bhi unk charger mai itni problemnhi aa rhi plz solve my problem or profuct ki quslity pr plz dhyan dijiye sir i humble reqyest

Sir i am big fan of samsung product especially mobiles.. From starting to till now i am using samsung mobile.. On 08-08-17 i bought a c9 pro mobile rs. 31900 from porvika mobiles showroom vellore.. After a week i noticed tat my mobile display was opened in top left corner, it's a defect 2.. On 17th day of my purchase i went to service center and gave, they dont give proper response and careless they said it cant be replaced.. They heated my new mobile and fixexd.. It hurted me a lot.. After two days again the display opened, this time more than 50 opened.. Again i gave to service center, same response. Big company like nokia vanished because poor customer support.. Dont be next nokia.. You gave defect mobile.. And i need replacement.. I am fan of your mobile, dont make me to hate..

I am writing this to due to poor servicing of samsung company.
I had bought samsung galaxy s7 from z square kanpur uttar pradesh 6 months ago.
Around 15 days before, it started giving charging issues. It was not charging properly.
I took it to samsung service center mall road kanpur on 23rd august 2017. There, i have said to take backup of my phone so i switch on my phone and took backup. They checked it properly and assured me of only charging issues. They issued me a receiving on which it is clearly stated that phone has charging problem only. And said to take phone after 3 days. On sunday, i receive a call from there and they said to take mobile phone, it's display is gone it cannot be resolved there. I was shocked to hear because i have handed proper working phone except charging issue.

I gone there and told them about everything to each member. But they said to take my phone back. So i talked to their head, he listened and then the worker agreed to me about phone original issue before submitting there. They agreed that it is their mistake. It is their fault and they were trying to impose on me, this is how you behave with your customer.
They have said that they will give me proper working phone on 5 september. But there is no response. Now i have got frustrated. After buying costly phone i have to go through all this. I am really disappointed with your service.
I will have no choice if you will not give me my phone back with proper condition. They damaged my phone and now they are not giving it back with proper condition.
All this causing me trouble despite there is no falut of me.

Kindly repair it and give it in well functioned condition.

If this is your service facility then no one will bought samsung's phones.
I hope you will understand my problem and try to resolve it quickly. I want my phone back.

Either provide me new phone or repair old one properly with no damage.
I am attaching a copy of receiving which i got at service center, it states that mobile phone had only charging issue.

Regards
Ashish kumar tiwari
[protected]@gmail.com

Water droplets are forming on the lcd display. Some annoying sound is coming while opening and closing of the doors. I have given complain around 4 times. Everytime a reference number is given to me. Some guys visit once each time i gave a complain. But after that they didn't response at all. I'm fed up with this kind of service from samsung. It's better not buy any samsung product from now onwards.

I submitted mobile sm-a510fzdfins complain no [protected] service center bill no [protected] submitted the mobile on 22nd aug 2017 and till today i. E 8th sept 2017 not able to get back and company is not giving proper response.
If we are asking customer care persons disconnecting the phone. Very bad experience from the company. Different different customers are giving different different answers. Finally no one giving me proper answer when i well get my product back.

I have galaxy s6 sm-g920i
I hav changed the lcd display at samsung care at sangamner hav not been properly done the work the display is not been properly fixed & has been damaged
& also issue more cost then other service care which i compared
The cost of my service was 15500
But if compare to other customer in same case it cost about 9600
The problem of my smartphone is the display screen geeting damage automatically from inner side due to fitting problem
From the side body of display the bubble appears to display outer area
So i request u to solve my problem because company employees regrate to solve it & neglete
And also hav been issued more price from me
So i request u to solve myproblem as early as possible

Dear concern,

I had a complaint regarding my mobile phone c7 pro. My handset not working properly and i visited ur samsung service center new ray entreprisis dated 14 aug'17 but till date i had not received any resolution. I had logged the complaint but no buddy give the resolution to me. If you can check all recording avaliable in your record. I need resolution and what retun my device not repair. Int id fr refrence [protected]
Thanks and regards
Jasbir kaur
[protected]

I have purchased a charger gh44-02874a for samsung galaxy j2 from care and care services pvt, ltd. Samsung authorised service centre 40-c. L.B. Marg civil lines allahabad-211001 on 11/7/2017.

It is very sorry to say that within a month charger became un serviceable. On reporting the matter to said service centre on 12/8/2017. They gave me time of 10 to 12 days.

But till date they failed to replace my charger. What's the fact behind the case i don't know but for a customer it is very inconvenient to run again and again. Kindly look into the matter for the sake of samsung service support.

Hi sir i am here to register my complaint about samsung service centre in nandhanam chennai i got problem in my phone like dot on display and i submitted the phone to service centre for service in (06.09.2017) but they are not response for my request and they did not write the job seat number in my customer copy bill and i have asked about the job seat number today then only they have register and gave me the job seat number i have attach the bill copy you have to make the complaint and take seviour action on that service centre worst response for customers

Sir, i was purchased washing machine in the year 2007 and there was no problem august 2017 but some days back it is not working properly. I send a mail to your service centre on 2.9.2017 at j. D.
Services, dhanbad. They told that our engineer will attend your complaint on 4th. But not attended. Again i requested him on 5th sept. They told that engineer will attend today between 12.00 to 2.00 pm. The service engineer contacted me by phone regarding my address at 1.00 pm. And told me that i am coming within 1/2 hour. But he did not come. I contacted him frequently every 1 hour engineer told me "i am coming few minutes" but not came upto 7.30 pm. I asked him why you are harassing me? He told, no sir i will come tomorrow posiively.

He came on 6th september, 2017 at my address and he take a photo of that washing machine and told that it is condemned. It will not repair and he left.

When i conacted local mechanic they repaired successfully only rs.400/- and my washing machine is working very good.

Kindly suggest me : is it good for the samsung company to cheated the customer by your authorised service centre of dhanbad. Kindly take appropriate action against them otherwise your name and fame of company willbe in downtroden. My mobile no. Is [protected]
E. Mail : [protected]@yahoo.co.in

Today i went to samsung care . My handset is not working properly so i gove to engineer he told me 236 rs you have to paid for software and wait for 30 minutes after 30 minutes i got my mobile and i asked for the bill they reply in rude manner you have to wait 3 hrs still i am waiting for my bill
The samsung is providing a very bad service and many customer are suffer by this problem .

I have visited samsung mobile service center, s. V. Communication, toli chowki, hyderabad, telangana to get my mobile phone (Samsung j7 2016 model) repaired as my screen was broken. There was no other problem other than this in my mobile. On my first visit to samsung mobile office samsung officials told me that there could be estimate of around rs. 3500 for repair of mobile.

On my next visit to samsung mobile office on 02.09.2017 to handover my mobile to get it repaired, this time they give me estimate of rs. 5800/-. They said its their mistake for giving wrong estimate on my first visit. I asked him if he says this on my first visit i would have refused to give it for service. But the customer care center guy says he cant help me with this and says that to pay 5800 and take mobile or else he will replace it with the old broken screen and give it back to me. I have paid 1500 as advance when i gave my phone on 30.08.2017. I refused to pay 5800 as it is too much at that moment and asked to provide his manager number of that store and i got the phone number of his. I called around 10 to 15 times on the same day but there was no response from the manager. Next day came back to collect my mobile back from service center they gave my advance 1500 rupees back and gave my mobile back with totally broken screen which was not at all my screen. When i delivered my phone to service centre only once long screen break which i can see clearly and now when i received back the whole inner screen was broken and even the touch is not working and phone is not getting started at all. Before delivering to them at least it was working and i can get my contacts and use it.

But now i'm helpless with this samsung mobile service center, s. V. Communication, toli chowki, hyderabad. There is no where matching with the reputation of service from samsung being such a big company but when it comes to service it is such a bad experience for me.

This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of samsung mobile service center, s. V. Communication is totally indifferent and unconcerned to my harassment.

I therefore pray that the company may be ordered to replace the mobile and dew to this inconvenience i am missing all my important contacts and documents and this causing my a very bad experience with my office and all about communications with others.

Thanking you,
Yours faithfully.

Dear sir

I purchase samsung s8 from your distributor the mobile store ltd

Shop-57 m block connaught place delhi-110001, i am facing problem

Very first day when i purchase this phone their is some line on

Display and retailer said to me its automatically remover after 2

Or 3 days but still is on after that when i visit to retailer again he

Said to its scratch but i go to check phone to samsung

Authorized service center m/s maa vaishnavi e services pvt ltd

At preet vihar after check my phone its approved by your

Executive their is not a sctrach on display its a manufacturing

Default (A line passing through on dispaly to 1 edge to another) in

Your service center head miss monika tayagi refuse to help me

And she is very rude behavior she said its manufacturing

Default its confirm by us but we can only repaire this not to

Replace but i want to replace my device when its a manufacturing

Default so why i m responsible and why i

Am using a repaired phone. My complaint no who registered your

Services center is-[protected], your service center miss monika

Saidwe cant hepl you if want to replace or further help so you

Please contact samsung coustmer care i talk to their also

My ref no [protected] miss ritu she said we cant hepl for this you

Should go to service center and if they denied so you call to us

We talk now i am really frustrated and you and your system

Hares me, so i want replace my phone bcz its a manufacturing

Default not my fault if its not happening i will go for some legal

Process.

Thanks ®ards
Sourabh sharma

Contact no.:-[protected],

S
This mail is in regard to followup on the ongoing case with sm-g950fzkdins, for which the ceo desk is as issue was raised with40 days of the purchase. I would like to raise the issue with the highest of authorities now and not talking to your customer experience who are nothing but fooling around with customers and giving a run for their money. I have had a nightmare to the level of harassment that samsung has made the customer go through.
To the extent of my frustration he asked me whether you want refund or replacement. I requested for a refund as i had lost faith in samsung with the worst experience of s8.