Samsung India Complaints & Reviews

Address: 400022

Sir i submit my mobile to samsung care sion mumbai on 3rd august 2017 and up till date its not repair and no one call me about what happen it is nearly 40 days you are providing worst service and your people in samsung care are behaving like they dont need business. I am really irritated to your after sale service. If problem not solve in 2 days i am approaching you in consumer court find attach copy.

Oct 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: Lucknow, Uttar Pradesh, 226016

I bought samsung galaxy s7 edge (Sm-g935fzduins) on 12 february 2017. On 20 august 2017 suddenly while using the phone got overheated and battery started melting. I immediately removed the battery fearing that it might get burst. When i went to the service centre, they gave a very poor response saying that i had tampered with battery that's why it got overheated and i should pay them 2500 for repair. I called to the customer care as the phone was still n warranty period. They told me to submit the phone at service centre and assured they would look into the matter. Since then 20 days have passed but there has been no response from service centre.in spite of repeated reminders they have not given any proper response or my phone. This has caused me great financial loss as it was a 50, 000 rs phone and even more mental trauma. I want samsung to resolve the issue as soon as possible.

Oct 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 08, 2017

Updated by Kuhu14 Dr sunil singh
[protected]
[protected]@gmail.com
The bill no given after submission of phone is [protected]

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K

Kuhu14

from Lucknow, Uttar Pradesh

Sep 8, 2017

Dr sunil singh
[protected]
[protected]@gmail.com
The bill no given after submission of phone is [protected]

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Address: 110092

I had purchased samsung inverter ac (Ar18mv3hewk) on april 2, 2017. Since 5th september the ac has stopped working. There has been no cooling at all. I had called up the customer care number [protected] and registered the complaint on 6th september at 1am. The customer care person told me that the servicing of your ac is due so there is a possibility that due to this your product is not working properly. She agreed upon sending the engineer in the morning. The complaint number/ request number given to me was [protected]. Nobody turned up in the morning. Again i called them around 2pm and they told me that the engineer has still not be assigned to your complaint. They told me that they are forwarding my complaint again. The complaint number i was given the was [protected]. No news again from them. I again called them at around 6pm and they asked me to wait till 8pm. No body turned up. This time no complaint or request number was given to me.in the morning on 7 september at 9:45am i again called and they told me that your request has been declined. On asking the reason the phone got disconnected. I again called an the person told me that your complaint has not been declined rather an engineer as been allocated and he will contact you after 10:30. Again no complaint number or request number allotted. After waiting till 5pm i called up again but no definite answer from them still and the complaint number given was [protected]. Can you please let me know what kind of service is samsung as a brand providing. Your people have no idea about what is the status of the request. If this is the kind of customer service you people are providing i feel sorry that i bought your product.

Oct 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 400099

Website: samsung

Dear sir/ madam,

I regret to bring to your notice that i had purchased hw –k360/xl – sam home theater from your retails shop sanjay sales, mumbai.

I purchased k360/xk – san home theater on 03/10/2016 and within a year its speakes get damaged, howver raising an issue with customer support.

They approched after 48 hours an engneer which inspected the same and reveted that speakes being actually damaged and commited that it being replaced by 24 to 48 hours.

Its now more than 72 hours i. E. 3 working days and not a single response being reverted from support team.

Even, i spoke to customer support team about if new parts is not available then, kindly replace this with new model.

Stil not had any positive response from samsung support team.

I would request you to kindly arrange to replace the unit immediately with new model, because i had purchased the unit as new one and paid for the same with warranty of year, i have to face lot

Of ambarresement in my family and friend during family function, when speakes being damaged and ruined all festive season fun.

Once again i request you to kindly consider my request and arrange to replace the unit with new model k360/xl – sam home theater on immediately

Your early action will be appreciated.

The purchase details of product are attached.

Thanks and regards,

Sunil shelar

Oct 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 07, 2017

Updated by sunil shelar I regret to bring to your notice that i had purchased hw â€“k360/xl â€“ sam home theater on 03/10/2016 which speakers being damaged less than a year, however when raised issue with service centre has commited being replaced within 2 to 3 working days now its more than 5 days still service engineer not replied. Also, requeted if not have any spare parts available then kindly replace with new model.

Still no response received, i had finally decided to raise complaint letter.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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9

919821857856

from Mumbai, Maharashtra

Sep 10, 2017

Email . [protected]@gmail.com

Mobile number. [protected]

Reference number. [protected]

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Address: 533001

Website: www.samsung.com/in/support

I given my s7 mobile samsung service center (Prasad mobile & electronics) in kakinada on[protected] due to mobile not set charging and hear phones problem after several visits samsung team given mobile on[protected] they resolved charging not set problem but i found display issue display (Brightness & contrast) not good they changed the display even though it is in good condition so i given mobile again service center for solve the problem when ever i taking mobile i found display poor quality so i asked to your team for display issue after that they told display also changed i am unable to understood with out any information they changed directly if is good condition so please take-up issue and resolve the problem after given mobile still i did not receive any update from samsung.

Regards,
Karuna kumar. Y
[protected]

Oct 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Madurai, Tamil Nadu, 625020

Lft monitor m. No:lh40dcepdgc/xl., s. No:oa7phpch800003b
Installed in march 2017., first complaint 15 days before. Instead of sending it engineer tv engineer anbu checked and said, there is no defect in the lft monitor. But execused from his duty saying to check the set box by sundish and escaped getting his service as satisfactory and promised to visit if confirmed the set top is okey.
The set box engineer came and checked and said the it is ok by connecting it to a separate tv. When mr anbu was contacted he promised that he will come and check. But when the local service centre was contacted it was requested to book fresh complaint. Finally i booked another complaint no:[protected]. Mr. Santhimaikose it engineer checked and says there may be defect in mother board. Hence ordered for the same and come and check again after receipt of the same.
A reputed company makes the customer to suffer without proper service engineer, with proper equipment to test at site and doing this on assumption.. He wants the cusomer to provide cd player to check the lfd.
It is same for a company to declare his product is defect with in 6month of operation eventhough warranted for 3 years. The equipment is so defective and thereby making the customer be the test case.

Oct 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 07, 2017

Updated by Rajamani Leela LFT MONITOR M.No:LH40DCEPDGC/XL., S.No:OA7PHPCH800003B
Installed in March 2017., First complaint 15 days before.Instead of sending IT Engineer TV Engineer Anbu checked and said, there is no defect in the LFT Monitor.But execused from his duty saying to check the set box by SUNDISH and escaped getting his service as satisfactory and promised to visit if confirmed the set top is okey.
The Set Box Engineer came and checked and said the it is ok by connecting it to a separate TV. When Mr Anbu was contacted he promised that he will come and check. But when the local service centre was contacted it was requested to book fresh complaint.Finally I booked another complaint No:[protected]. Mr.SanthiMaikose IT Engineer checked and says there may be defect in Mother Board.Hence ordered for the same and come and check again after receipt of the same.
A reputed company makes the customer to suffer without proper service Engineer, with proper equipment to test at site and doing this on assumption..He wants the cusomer to provide CD player to check the LFD.
It is same for a company to declare his product is defect with in 6month of operation eventhough warranted for 3 years.The equipment is so defective and thereby making the customer be the test case.

Sep 07, 2017

Updated by Rajamani Leela LFT MONITOR M.No:LH40DCEPDGC/XL., S.No:OA7PHPCH800003B
Installed in March 2017., First complaint 15 days before.Instead of sending IT Engineer TV Engineer Anbu checked and said, there is no defect in the LFT Monitor.But execused from his duty saying to check the set box by SUNDISH and escaped getting his service as satisfactory and promised to visit if confirmed the set top is okey.
The Set Box Engineer came and checked and said the it is ok by connecting it to a separate TV. When Mr Anbu was contacted he promised that he will come and check. But when the local service centre was contacted it was requested to book fresh complaint.Finally I booked another complaint No:[protected]. Mr.SanthiMaikose IT Engineer checked and says there may be defect in Mother Board.Hence ordered for the same and come and check again after receipt of the same.
A reputed company makes the customer to suffer without proper service Engineer, with proper equipment to test at site and doing this on assumption..He wants the cusomer to provide CD player to check the LFD.
It is same for a company to declare his product is defect with in 6month of operation eventhough warranted for 3 years.The equipment is so defective and thereby making the customer be the test case.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Krishna, Andhra Pradesh, 521002

I have spent rs 11, 450 to replace the broken screen of samsung galaxy a7 2016 edition. Within 12 hrs the screen is damaged again, not because of me but because of lazy work of the "sai tele services" machilipatnam city. He is blaming me instead of his # job. If no proper action is taken i will lodge the police complaint. I am very serious about this.
Gave the mobile for repair on 04-september-2017
Received from service center on 06-sept-2017 07:30pm
Again reported damage because of bad service on 07-september-2017 11:00 am.

Oct 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 08, 2017

Updated by sameer_06 [protected]@gmail.com
phno:[protected]

please check the receipts for any details regarding service center and amount I have paid.
They haven't provided any reference ID and check receipts for any.

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I am having samsung double door 550 liter fridge purchased in 2013. Now it has a problem of fan in it as per technician of local service center is saying that the part is not available & we can't say in how many days it'll be available. I hope you ll resolve the same at earliest.

Samsung, these people during purchase of the product, doesn't say that this product do not cover any warranty on any of the item in it except digital inverter, they mis-guide the consumers all the time, without providing proper information. Inspite of spending huge amount in purchasing side by side door refridgerators, if service is this poor, why would one prefer to purchase such type of products. My service request no. Is [protected] in samsung portal.

If this products can't even work properly atleast for a minimum of 5 years, what is the value of the brand samsung, and why do they say they are the best service providers and number one leading home appliances in market.

Request you to consider this as an serious issue and try to resolve this asap and spread the same to all the consumers who are going to buy big home appliances out of trust on the brand name, and which the brand name can keep their brand image with worst services.

Oct 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: 422002

I am having samsung double door 550 liter fridge purchased in 2012. Not it has a problem of condenser blast and local service center is saying that the part is not available & we can't say in how many days it we'd be available. I hv you ll resolve the same at earlist otherwise unnecessarily i hv to go to consumer court.
My details are as under
Rajendra sonawane
Nashik
Cell - [protected]

Oct 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 01, 2017

SURESH HAROGOPP's response samsung j7 max handset not connect network usb cable to my pc network

1 Review

Verified Support

Sep 07, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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S

SURESH HAROGOPP

from Mangalore, Karnataka

Sep 7, 2017

My hand set name samsung j7 max handset not connecting net usb cable my pc why ? solved my problem

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Address: Kolkata, West Bengal, 700050

Sm-r3600zbainu, sl no.- r5ah805kxpl, imiei no # r5ah805kxpl, claim no#[protected]
Samsung gear fit2-fitness tracker having issues with charging pins for sweat which they mentioned will not come under warranty. That means one should not wear a fitness tracker while exercising.
Also the battery gets discharged even when the product is switched off.

Oct 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 06, 2017

UNIQUE BOYZ PRODUCTION BATHINDA narwal's response Please replace my order. In which pendrive is missing and all profuct effected

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Sep 07, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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I

INTESAFUL HAQUE

from Pune, Maharashtra

Sep 7, 2017

Hey I purchased a new Samsung fridge on 12/07-17 from Krishna tower chowk Darbhanga, they gave wrong or used product I found the problem within one week from the purchasing date, Krishna also doesn't give original bill, my problem was not resolved till date. I strongly say to Plz change that wrong product as soon as possible

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U

UNIQUE BOYZ PRODUCTION BATHINDA narwal

from Mohali, Punjab

Sep 7, 2017

Sanjay nagar #12451 st no 7 Bathinda punjab mob [protected] [protected]

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K

karthi mkd

from Chennai, Tamil Nadu

Sep 7, 2017

I ordered Samsung power bank this product fake products very bad.first two days working after days not working my number [protected]

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Samsung India Customer Care's response, Feb 22, 2018

Verified Support

Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

V

vin vin

from Ranchi, Jharkhand

Feb 3, 2018

I have a Gear Fit 2 band. Why have Samsung made such a bad strap for a band with such a high cost?? I literally "lost and found" the costly product several times due to the careless strap design flaw. Such design flaw from such a reputed company is never expected especially for an item that is meant to be used in rough conditions...don't you think? my band is nearly reaching 1 year, but the issue started the second day I bought it. I am using a rubber band to literally hold the watch in place. Even though it is okay for me...the question really is "should Samsung be ok with it". What should I expect from Samsung to resolve this problem or how soon? I will consider not buying a Samsung product next time and advise everyone not to buy a Samsung product if this problem is not resolved...Thank you...

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Samsung India Customer Care's response, Feb 22, 2018

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never ever call up samsung call centre to avail samsung technicians’ support.

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!

The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!

They lack business ethics & have been cheating gullible consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-di...⇄

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-sams...⇄

http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-cour...⇄

http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-...⇄

Oct 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 06, 2017

Updated by saji kumar In the eventuality, you wish to avail of samsung technicians services; while the technician is at work / donâ€™t get distracted by their pleas for tea - coffee & other hospitality - that can be served, once the work is over / donâ€™t allow them to take the functional product to their workshop / ensure that they do not swap the functional parts with non functional & the following precautions will safeguard your interest!

please ensure that a video clipping is made & kept in your possession / mount a spy / cctv camera; so that they do not â€œdeliberatelyâ€ fiddle around, sabotage & kill the working product!

though, samsung technicians possess basic knowledge to rectify the product; but, they are â€œexpertsâ€ in â€œkilling the functional productâ€ & â€œprimarily trainedâ€ to sabotage a functional product!

Verified Support

Sep 07, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 07, 2017

Updated by saji kumar [protected] : dated 6th July 2017 (Erroneously called up Samsung, as the Cable Services to the entire Housing Complex were snapped)

[protected] : dated 15th July 2017 (Constrained to call Samsung, as the Local Cable Service Operator was fiddling around & swapping the relay between AV1 & AV2, creating a nuisance)

[protected] : 15th Aug 2017 (Not for Repairs, but for Diagnosis - BUT THEY SABOTAGED THE FUNCTIONAL TV)

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 08, 2017

Updated by saji kumar [protected] : dated 6th July 2017 (Erroneously called up Samsung, as the Cable Services to the entire Housing Complex were snapped)

[protected] : dated 15th July 2017 (Constrained to call Samsung, as the Local Cable Service Operator was fiddling around & swapping the relay between AV1 & AV2, creating a nuisance)

[protected] : 15th Aug 2017 (Not for Repairs, but for Diagnosis - BUT THEY SABOTAGED THE FUNCTIONAL TV)

Sep 08, 2017

Updated by saji kumar BEWARE OF SAMSUNG TECHNICIANS SURGICAL STRIKE ON YOUR FUNCTIONAL WHITE GOODS / APPLIANCES

You should never ever call up SAMSUNG SERVICE PARTNER Gurudev Service, Vikhroli, Mumbai to avail Samsung Techniciansâ€™ support.

Their contact details are :

Santosh :[protected] â€“ [protected]@gmail.com, [protected]@gmail.com
Raj Patel :[protected]
Fakhru Khan :[protected] â€“ [protected]@gmail.com

Even when there is NO ISSUE WITH THE TV SET (especially, when the Cable Services to the entire Housing Complex is snapped due to the Monsoon Deluge / OR other Cable related issues better known to the Service Provider & there is INTERMITTENT ISSUES FROM THE CABLE SERVICE PROVIDER); just to satiate your doubt whether the TV SET has any issue or not; EVEN BY MISTAKE, if you ever avail the services of Samsung Techniciansâ€™ and Despite paying them their Visiting / Consultation Charges; they will SABOTAGE the Functional Product & will make it Redundant!

The Samsung Technicians are TRAINED TO KILL the functional product AND OR to run a Parallel Refurbished Market in a QUID PRO QUO with their Service Partnersâ€™; in a SURGICAL STRIKE ON HOME APPLIANCES by getting into your Home & Sabotaging your Functional Product; so that you are coaxed to BUY A NEW PRODUCT from them.

HENCE, CUSTOMERS ARE FOREWARNED NOT TO CALL SAMSUNG!
THEY LACK BUSINESS ETHICS & HAVE BEEN CHEATING GULLIBLE CONSUMERS.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-divided-over-imprisonment-of-samsung-heir-lee-jae-yong/articleshow/60235131.cms

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-samsung-heir-convicted/articleshow/60221912.cms

http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-court-sentences-samsung-heir-to-5-years-prison.html

http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-says-workers-rare-disease-linked-to-samsung-4822062/

Sep 09, 2017

Updated by saji kumar Samsung piggybacking on Google, might have made the ABSOLUTELY NEW PRODUCT redundant; while the Google Team is asking us to get in touch with Samsung...Whereas, Samsung Team is not entertaining the Customers and blaming the Android Applications and/or Security patches issue; without any solution...
[protected][protected][protected][protected]
Hi,

Thank you for contacting Google Support. My name is Andrei and I was assisting you today.

For security reasons, we need to verify that you're the account owner before we can help.

Since we weren't able to confirm your identity over the phone, you can either check your account details and call us back or request support while already signed in.

Please follow this link to request a call back from us, using Contact us in the right top corner.

I hope you have a great day!

Thanks!
Andrei
The Google Support Team

Sep 09, 2017

Updated by saji kumar BURNING SAMSUNG galaxy note 7 CAUGHT ON CAMERA

https://www.youtube.com/watch?v=IOXtoR4RsH0

https://www.youtube.com/watch?v=3fL9qaZXalE

https://www.youtube.com/watch?v=q7o0KoSHmFQ

[protected][protected][protected][protected][protected]

BURNING SAMSUNG galaxy note 7 CAUGHT ON CAMERA

https://www.youtube.com/watch?v=IOXtoR4RsH0

https://www.youtube.com/watch?v=3fL9qaZXalE

https://www.youtube.com/watch?v=q7o0KoSHmFQ

Verified Support

Sep 12, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 13, 2017

Updated by saji kumar [protected] : dated 6th July 2017

[protected] : dated 15th July 2017.

There were No issues post 25th July 2017 till 17th August 2017; even the HATHWAY SERVER WILL AUTHENTICATE THE FUNCTIONALITY OF THE TV SET.

MAIL TO SAMSUNG INDIA'S BOD on 14th Augst 2017 @ 5.10 pm IST

Service Request No. [protected] : 15th Aug 2017 @ 4.46 PM (Customer Reference No. [protected])

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Dear whoever concerned,
My samsung galaxy j7 prime bearing imei no [protected] was handed over to maa padmawati tele solutions, 921/kameswari road, subhas pally, cooch behar, west bengal for replacement of broken display and front rear case (Fully paid service amounting rupees 6400.00) on 07/08/2017. I was told it will take two weeks at maximum which by itself too much procrastination for my set to get repaired. 50% of the amount was paid in advance. As assured by the concerned service centre i visited first on 21/08/2017 followed by 28/08/17 and 07/09/2017. Every time they kept me waiting at least one hour just to tell me that the set is still not repaired. What is shocking they can't give me any definite time as to when my set be delivered. Just the moment you enter the centre there is visibly notified speedy and quality service. My humble question is that is this what samsung promised about quality and speedy service? Isn't this unbecoming for a widely trusted company like samsung. 32 days have passed still i am in darkness when i will get my set. On the job sheet it is written that they may also provide me stand by model... It really makes me laugh. Plz don't say things like that. Just look into my complaint and plz do whatever necessary so that my set is delivered. I am really having problems without my set... Sorry if i was a bit emotional.
With great respect...
...

Majnu rahaman
Vill + p. O. Deochari, cooch behar. Wb
Mob no.[protected]

Oct 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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My samsung galaxy note 5 (Out of warranty) display had flickered 26 th aug 2017. To get it repaired, i approached the samsung service center tambaram, chennai, tn. They received my phone and gave a job sheet without any work order number or job number in it (I asked for the number, "no need any sir"was their reply. They promised me to give my mobile on 29/8/2017. I keep on followed, they keeps on postponing, i reached the service center again and asked for my phone, since no backup not done with it. I have more office data and personal data, bank details in it. Met a manager named mr. Mani, he told that your phone will be delivered with in two days since the part is not available, again i trusted the manager and left the phone in the center. I again called them on 6-sep-2017, still no part received. Asking for two more days time. I was totally unsatisfied with their service. Some one please help me get my phone repaired.

Oct 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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A

aabaidya

from Hyderabad, Telangana

Sep 7, 2017

Samsung Refrigerator not working after lighting.It's RELAY might have damaged.

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B

Bhagvat Ravat

from Ahmedabad, Gujarat

Sep 7, 2017

I had received 16 gb card instead of order of 64 gb...money taken for 64 gb card..the ..order is purchase 1 64 gb card get 1 free..but they fraud to me

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I have purchased a new refrigerator model no. Rt65k7058bs/tl-ref-ff-sno.0dvcdbj100321on dtd:-03/05/2017 from your authorised dealer aerovision q5, 104, prem nagar, ambala-134001. After sometime my refrigerator not cooling properly. I have complaint in service center. After complaint your technician visit nd says refill the gas. We done it but refrigerator not cooling properly. After couple of complaints on dtd 14/8/17 technician says plz send this ref. To our service center. We send it after 7 days service center called me and told me your refrigerator is done plz pick it. When we taken back this refrigerator at home this was not cooling properly same problem faced again. When we talk to customer care they says it is ok. Plz solve my problem at the earliest. Other wise i will take a legal action.

Oct 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Address: New Delhi, Delhi, 110092

With ref. To your response i already submitted my mobile no. & email address but didn't get any response so i am again submitting my mobile no.-[protected] and email [protected]@gmail.com with the complaint id no. 1667654 done no 18 august 2017. I want to inform you that your engineer had visited to my place and asked for the needed papers for refund purpose but the procure is going very slow. They didn't yet collected all the papers asked by them and didn't telling me the exact position of my case. Please make it fast as my warranty will be ending on 19/09/2017 and you will be totally responsible after that. Very disappoint by your such a slow response

Oct 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Bangalore Urban, Karnataka, 560105

Website: [email protected]

Maine samsung j7 max mobil liya hai. Kuch dino ke bad usme colour or clarity ki problems ho gaya. Service center par 10 dino se mujhe koi update nahi mil raha hai. Jab bhi call karta hu two days bolkar call cut kar fete hai. Manager se bhi baat nahi ho pa rahi hai.
Mera work order no 4444 hai. Mera mobile no [protected] hai.
Service center ka address -#12, 1st floor, 100 feet ring road, opp water tank, btm1st stage, bangalore 560029.
Tel:[protected], 60120000.

Oct 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Address: Gurdaspur, Punjab, 143516

We have purchased a refrigrator 2 months back. The product is not working properly, like its cooling capacity is not as expected and we need to defrost it a no of times. On whole i am not satisfied with product. I have raised a compaint a no of times but did not get any response. We have almost all appliances of samsung at home. This is the worst product we had at our home. Please do the needful

Oct 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 18, 2017

Updated by aartylamba The refrigrator product is at my parents home, They have talked to sumsung person no of time, a guy fro ur comapny visited the place and nothing happened there after. I am writing the mobile no of may father. Which is
+91-[protected]. and for further communication i am giving you my mail id as : [protected]@gmail.com
please look into matter.

Oct 06, 2017

Updated by aartylamba Please respond to the above thread.

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Dear sir,

I have purchased samsung s8 and screen broken while charging due to excessive.
Imei : [protected]

I have given to samsung service centre (Jaidatta technologies) at vizag but they asked for 14k for repair.

My mobile is in warranty and damage was not caused physically
Damage caused only due excessive heat and low quality screen

Pl replace screen

Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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P

pratik deore

from Coimbatore, Tamil Nadu

Sep 6, 2017

Today i buy this phn. Camera quality is very dull. I want to replace my phone. I went to the shop where i bought this phn but they are not answeing to my complaint. I am not exoecting this quality from samsung. Samsung broke my trust. What should i do now please help me.

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I have j7 prime samsung phone
I purchased it on 29th august 2017 purchased at rs. 15900/- of cost but now i realize that its total wastage of money bcoz i don't expect that its gorilla glass, the most toughened glass of my mobile got break just by height of 1 ft.. I don't know why company provides corning gorilla glass in thier samsung mobiles, but i am very disappointed that my mobile gorilla glass got break.. I want samsung company to change my mobile screen free of cost.. I am using samsung phones since 2012. If not then in future i never purchase any items of samsung in my life ever..

Oct 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 06, 2017

Updated by Seemayadav2017 I had chat live witn samsung...they said they will call me...i am waiting for thwre call from 10 hrs.

My temprd glass is not broken...and screen has..tbis means teemperd glass is of better quality then gorilla glass..

Please revert as early as possible..

Speciality of gorilla glass is incredible temperatures, a special trough, robots and a molten salt bath. The finished product is a thin piece of glass that can withstand a lot of punishment.

I do not except that ot is gorilla glaas.

I purcahsed this phome 1 week ago...acter lookin into pecifications...i have other option of buying redmi..lenovo...moto...oppo..many more..by paing less price then..samsung...

I reapect its brand name..i need a solution..

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 06, 2017

Updated by Seemayadav2017 Email id is [protected]@gmail.com
[protected]
They did not gave me any id..

Sep 06, 2017

Updated by Seemayadav2017 I have this id Samsung [protected].

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Claim no.[protected].
Today on 5th september 17 my refrigerator problem has been solved. And instead of that i have got a bill of 3600 rs which has been paid by me. But in my mobile bill came 2771.04 rs. May i know why it has happened??
I want to know that which bill has submitted me is it fake bill??
Kindly informed in my mail id [protected]@gmail.com or [protected].

Oct 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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M

meramn kandoriya

from Bardoli, Gujarat

Sep 6, 2017

Dear sir,

i purchesh new j7 prime mobile and

and problem

display not working
mobile parchess 7 month

and i am going to jamnagar samsung care
but not respone care emplyoee

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Samsung India Customer Care's response, Sep 13, 2017

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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