Samsung India Complaints & Reviews

I have submitted my phone on 05/08/2017 to samsung samsung c9 pro services centre at vile parle west. This service center is been taken care by a 3rd party hcl. The service at service centre is pathetic. I have been visiting this service centre ever week for my convern in regards to my camera and display issue.

On my first visit i had a charging issue. The technician changed the mechinical part. Also they changed the display due to gum issue. Which i was not informed.

After few days i started experiencing an issue with display and camera. As the display was not fitted correctly the dust was getting inside the phone and accumulated near the camera. So i visited the service center again and informed the issue. It was a return repair for them and they have again opened my phone and cleaned it however, the issue with the camera still exist.

Hence i have to resubmit the phone on 05/08/2017. It has been now more then 20 days there is no resolution.

I have been assigned a case manager from delhi name rikendra tomar. He is been investigating on my case.

I have informed him that there is a camera issue and display has been changed and since then i am not satisfied with it.

Also the representative at the service centre are not supportive.

After an investigation rikendra tomar told me that they have changed the camera display and motherboard.

So i visited the servise center to collect my handset.

And i see that there is a dent on my phone and also there is a scratch on my display which the service center clearly denied.

Also the loan phone which is provided to me end of life phone which has a lot of dent and scratches on display.

As i had no option rather than accepting the phone however, i feel that there is no value of customers.

I have been treated like a road side public. And i was really insulting.

My phone was checked by the representative at the store before submitting and there was no dent or scratches. I have a job sheet to prove that.

Also i have a snapshot taken of the dent on my phone, which is at the upper right corner portion of the phone.

They are still investigating and there has been no resolution provided.

Also the case manager assigned to my case is not helpful he is just blabbering on what is been told. I have not invested my hard earn money to visit the service multiple times.

I need a full refund of my device as i feel that it is a faulty device. And the issue will raise again.

I have not accepted my phone from the service center.

Please help me as all the representatives are not helpful and this complaint board is only option.

Please do the needful.

Thanks & regards
Amit waghela

I have ordered a combo pack of samsung 25000mah power bank, samsung 2.0 bluetooth& samsung 128gb memory card on 24th aug 2017 from flippydeals.com. Awbno :[protected]. Tracking id no : cib670519. I received the package on 26th aug and paid the amount @ 1049/-. When i opened the package i found bluetooth is missing. And also found that samsung 25000mah power bank& samsung 128gb card are fake items so i would like to return the package. Kindly receive the package and refund my amount as an early date

I have submitted my phone on 05/08/2017 to samsung services centre at vile parle west. This service center is been taken care by a 3rd party hcl. The service at service centre is pathetic. I have been visiting this service centre ever week for my convern in regards to my camera and display issue.

On my first visit i had a charging issue. The technician changed the mechinical part. Also they changed the display due to gum issue. Which i was not informed.

After few days i started experiencing an issue with display and camera. As the display was not fitted correctly the dust was getting inside the phine and accumulated near the camera. So i visited the service center again and informed the issue. It was a return repair for them and they have again opened my phone and cleaned it however, the issue with the camera still exist.

Hence i have to resubmit the phone on 05/08/2017. It has been now more then 20 days there is no resolution.

I have been assigned a case manager from delhi name rikendra tomar. He is been investigating on my case.

I have informed him that there is a camera issue and display has been changed and since then i am not satisfied with it.

Also the representative at the service centre are not supportive.

After an investigation rikendra tomar told me that they have changed the camera display and motherboard.

So i visited the servise center to collect my handset.

And i see that tgere is a dent on my phone and also tgere is a scratch on my display which the service center clearly denied.

Also the loan phone which is provided to me end of life phone which has a lot of dent and scratches on display.

As i had no option rather than accepting the phone however, i feel that there is no value of customers.

I have been treated like a road side public. And i was really insulting.

My phone was checked by the representative at the store before submitting and there was no dent or scratches. I have a job sheet to prove that.

Also i have a snapshot taken of the dent on my phone, which is at the upper right corner portion of the phone.

They are still investigating and there has been no resolution provided.

Also the case manager assigned to my case is not helpful he is just blabbering on what is been told. I have not invested my hard earn money to visit the service multiple times.

I need a full refund of my device as i feel that it is a faulty device. And the issue will raise again.

I have not accepted my phine from the service center.

Please help me as all the representatives are not helpful and this complaint board is only option.

Please do the needful.

Thanks & regards
Amit waghela

This is in reference to the complaints regarding the (New) faulty refrigerator, which was delivered to me.
I have raised a complaint request for the visit and the guy showed up after atleast 5 days. He said that, in order to fix this a plastic part is required which comes free. And he closed the complaint with a promise that he will deliver that part very next day. This happended on 21st jun via request# [protected].
Since then that guy never showed up. Now we are keep on raising the same request to samsung customer care under different request numbers-
# [protected] but that guy named yogesh with contact number [protected], always giving us some excuse that he is on leave and he will send some other guy. That request is still pending.
I know samsung has a very pathetic work environment, which gives no motivation to people to work. But if you can not fix a small customer request about your own product. You guys better stop selling them.
Dont come back and ask me about my details, because you can get it from the service request number.

Regards,
Siddharth

Sir samsung power bank is not working u have delivered, and sd card is i have orderd is 128 gb but u delivered by 64 gb card and blutooth is not delevered. So please working power bank delivery and 128 gb sd card and blutooth plz early delivery sir i have pay the amount 1049/- so please delivery 3 items sir please or return u have 2 items and return my money please sir. Please.

I have purchased a samsung mobile phone (On 8) on dt 12-aug-17. Its getting low signal & hit problem & i have gone to service center on 26-aug-17. They haave received the phnoe & told it will take 5 to 6 days for repair but now i know that there is a mother board problem in my handet. Kindly doa my handset as i have submit with in 15 days of purchase. Kindly replace the mobile.

Regard's
Prakash kumar rana
[protected]

This is in reference to the Samsung refrigerator I have procured. I procured the refrigerator in 2013 and from the time I have purchased that, I am facing complaints in it. I was initially told to complain at the Samsung helpline number and I did so.
The problem started with water seeping from the front door and the fridge emitting a foul smell. The engineers who came were more interested in making us private clients than in solving the problem.
The foul smell from the refrigerator was so much so that it used to come in the next room. It created an embarrassing situation in front of our guests many times. Also, pls keep in mind that we are strict vegetarians, therefore we don't store any kind of egg and meat in the refrigerator.
Once, the engineer came, said that the gas needs to be refilled, did so along with chopping off some thermocol from the freezer. He charged Rs. 1500 for the same without giving any receipt. In two days the smell recurred, when I called him, he asked me to complain at the customer care as he couldn't do anything.
The new engineer came up with his medical problem saying he can't smell anything at all as he suffers from Anosmia. He checked the refrigerator and said that the gas is leaking ( which was refilled two days ago). He was shocked to hear that his colleague had chopped off the thermocol. I made the two of them talk on phone. The first engineer promised he will come the next day and solve the problem as he had taken the money.
I again complained at the customer care and requested for a senior engineer to be sent. The third who came also said, he couldn't do anything and will request his senior to come.
The fourth engineer, finally suggested that we use coffee powder and keep that in the refrigerator for few days and keep changing it. The smell reduced to an extent.
After about 15-20 days the refrigerator wasn't cooling anything. The freezer was also not working. I again complained at the customer care. This time they had sent the first engineer who came and had charged money. He said he couldn't do anything and will refer the complaint further. The very same day, after one hour, someone from the gas refilling department came, inspected the fridge and banged 4-5 times at the bottom of the fridge and immediately we heard a " whoosh" sound. After about five minutes he called us and said that the body of the fridge is dysfunctional and the gas is leaking from the front door. He said that this problem is irreparable and he insisted that we process the request for a refund, where in 22% will be deducted every year. He called us 3-4 times insisting that we should process the request. We didn't agree to that.
The first engineer who came to us is Gurdeep and the last one who banged the fridge is Shyam.
I am strictly mentioning it here that we were not helped these two people at all. Infact they tortured us mentally by not coming on the day promised and merely asking us to switch off the fridge for 24 hours time and again.
Samsung is a reputed company, I regret my decision of buying this appliance from you as the service you have provided is shattering.
Please check your records and have a look as to how many times I have complained.
Looking forward to hearing from you.

Dear concern

This is reference with my mobile handset s8 plus. My mobile display is scratch ed by normal use. I went to to okhla new delhi service centre andmet mr ashish sharma. He refuse me to change the display. The display made with is gorilla glass and seems there is some manufacturing defect and need to be replace. Pls look the matter on priority and resolve my problem. There is quick battery drainge and sound problem also there. I am loyal client of your company from last 8 years.

S k mohanty
[protected]
[protected]@yahoo.com

These are your identification numbers:
Ticket number:[protected]/2017
Serial number: 3872/506
Lucky numbers: 7/4/88/28/01/40.
Dear: lucky winner:

This is to inform you that your email have won (3.36 crores rupees) from samsung mobile company united kingdom which
Is organized by samsung mobile company in conjunction with chevron texaco oil and gas company, “your email address" were
Selected through a computer ballot system drawn from nine hundred thousand email from canada, australia, united states, asia,
Europe, middle east, africa and oceanic as part of our international program which is conducted annually, 20 people was selected
As our winners, through electronic ballot system without the winner applying.

Fill

This form for prize release:-
Verification and funds release form:?
Kindly send your details to this email id: ([protected]@outlook.com) for the release of your fund in time:
1. Full name:
2. Full address:
3. Occupation:
4. Age:
5. Sex: male
6. Mobile number:
7. State:
8. Country: india
9 winning email:
10. Spoken language:

Dr henry ken
Event – manager
Samsung mobile company
Tel: [protected]
Email: [protected]@outlook.com

M indra ghalley and my email id is [protected]@yahoo.com i bought a samsung mobile j7max from prasad telecom, jaigaon, 736182, alipurduar on dated 18/07/2017 i have facing the problems since i have bought the mobile and i have given my samsung mobile to samsung care they are not giving any appropriate answer regarding my mobile. Will i get my mobile back in working conditions or not my complain details is:-
Bill no:- [protected]
Appointment date:- 23/08/2017
Model:- smg615fzddins
Serial no:- rz8j612e27e
Purchase on:- 18/07/2017

I'm ordering redmi power bank but u send for samsung it's not working above 3minets u cheating me..
Next head set is fully damaged it's have only wires not having for any speaker
Then i'm ordering 64gb pendrive and 64gb memory card but u send me only 128gb memory card who wants this...
Plzzz take it return money or i'm expecting product

I had given the mobile to samsung service centre for solving the problem slow working of my mobile.
When i went to take the mobile back, i found there are lots of scratches at the bottom of my mobile and at the time of giving they checked my mobile and write on job sheet about my screen guard broken not about anything else. When i am telling that the scratches are not there at the time of giving phone they are telling me we don't open it just taken for software update, it is not possible that scratches done at the time of software update. If the scratches are there at the time of giving phone, they have to mention. But they didn't mentioned and properly checked by authority at the time of taking phone.
Now after long discussion with samsung authority they come to end of discussion and saying that they change the mobile body ring. It means they will open my new mobile.
Just tell me why i will open my new mobile because of negligence of the samsung service center. Although samsung helped me to change the ring of the mobile, but for their negligence i dont open my new mobile as it will always considered the mobile open for the future.
Highly unsatisfied from samsung service center and from samsung authority of india also.

I bought a samsung j2 pro mobile on 16/07/2017 by cost 9000rs. Now my mobile phone make some problem like one sim slide is not working and also charging system not working. So i submit mobile on customer care but they return it by said the mobile tuch is not working and it was brake. My mobile have no problem any kind of tuch. They are unnessary make some tuching problem. So i have to complain. Also they tell me at first repear the tuch problem and it cost around 3500.
Sir kindly noticed my problem and
Suggest me how i repair. It is very costly for me

I bought refrigerator from Their dealer in Chennai...
Invoice no...ECR/SI/0479DATED 13.5.2016
[protected][protected][protected][protected]
Ref: refrigerator issue-[protected].
Model no RT28K3083S9/HL & Serial Number 03H24PAH401382Z...
The product is under Warranty upto 12.10.2017..
[protected][protected][protected][protected]----
Samsung latest reference is---[protected]...[protected]...[protected]
[protected][protected]-------
1..Experiencing problem in the refrigerator for the last several months...Items kept in the milk tray and lower compartments get frozen...(pictures attached below)even in non freezer compartment
These pictures were also sent to their service department then and there..
2...Made several complaints ...their technicians visited us at least six times...
3..They changed the circuit board and also sensor..But same problem continues..They were not able to rectify
4..Several calls were made...
5..I was originally offered reduced refund...Since I did not want cash ..I requested for replacement...Then they went back on their offer also to refund...

6. The matter is not yet resolved...which clearly proves that this piece is defective
7...No answer whether they are going to repair and rectify..They just simply say they regret for the inconvenience..
8..We are senior citizens and this is our home use...We are put into lot of problems because of this defective Fridge
9..This is clear deficiency of service ...by not rectifying the product under warranty..
I seek your help..
Subramanian
mobile no ..[protected]..//...[protected]..//..Landline ..[protected]

I just a mobile phone from samsung india and its been just 3 months now, i kept this phone near my pillow while sleeping and all of a sudden this phone blasted and my pillow and bed got burnt. It also did burn my hair, thank god no harm was done to my face. Never go for this samsung product. I am a blogger i am going to write it on my blog about this stay tuned to know more about this ripoff's.

I'll suggest everyone not to buy any samsung product again going forward. Last year i bought an samsung tv model no. Ua48h4250ar, i bought it, so i am still paying for it. My tv was working all fine since i got it, few days back i noticed that there is a black spot on it’s screen with a fine white line. Within 4-5 days the spot has become bigger and even that white line. I called customer care to check what is the problem with it. A representative visited my house and checks the tv that there is nothing caused on the screen, it is inside. So basically, internal problem. He tells that it is most likely the panel causing the problem. He needed pictures to definitely see what the problem is, there is no physical damage caused on the tv.
He made a file and told that he will send this for approval to seniors to see whether the product can be replaced or at least defect can be corrected. Today i received a call saying that it is customer caused problem so this cannot be corrected from our end. When there is no scratch outside the tv or even a single mark, but still it is showing a black spot inside and people from your company are denying to rectify it. I will not take this. The product is under warranty then you have to take care of your product.
I request you to please look into this matter as i can see that spot increase with day. This is definitely an internal issue caused inside tv. Get my tv panel replaced immediately. My request number is: [protected].
Highly disappointed with the samsung product and customer service.
[protected] my contact number.

Dear sir,
I have purchased samsung 3d led 32eh6030 on 15/11/2012. Last 03 months tv picture has started blurred picture. I have loddged complaints thru your customer care toll free number. This is my samsung re. Number [protected] dated 22/8/2017.
Your local service person visited my home, seen exact problem and came to conclusion that tv panel has to be changed, he asked on phone charges of panel, it is rs. 26430.00 inr
I am shocked to see the amount of panel charges. Sir, this is your samsung problem for this tv model, i can not bear this much expenses, i want support from you, please give exact solution or take back your tv and pay me as per current valuation. Kindly reply earliest. Thank you

I had c9 pro on 30th june 2017 and since then had been facing sound problem. Volume, notification, system etc indicators showing full but sound goes dead it comes back only when switch off and on the handset to get back sound.
I had made one complain in the 2nd week of august 2017 and got the call from mr pradeep and ms rekha asking me about the problem, than i went to your service centre on 21st of august 2017 in order get it corected. But just after two days the same problem came up i again marked 2 email to ms rekha asking for immediate action and also called her today 29th august 2017 but probably she was not in office called up mr pradeep but could not get through the network.
Kindly resolve it and get me a replacement asap.
Arun sinha
[protected]/ [protected]

Sir mai ankit yadav kanpur se, maine shyam telecom se samsung mobile 21/12/2016 ko liya tha 13/7/2017 ko mai chunni ganj mobile lekr gya mobile ki screen white ho jati thi hang krta tha or heat krta tha kabhi kabhi mobile ki button kam ki krti thi jb mai chunni ganj gya to sir ne kha ki mall road jao jb mai mall road gaya to mobile deposit kr liya or 15 din bad bulaya jb mai waha pahucha to sir ne kaha ki abi apka mobile sahi ni ho skta aap kl aaiye mujhe 10 bar wapse kiya 16/8/2017 ko jb mai lene gya to kaha ki aj ni mil skta fir jb maine customer form me complain krne ko kha to unhone 1 hour me wapse krne ko kha mai 3 hour tk wait krta rha lekin wapse nhi kiya fir jb maine request ki tb sir ne mera mobile sahi krne ko diya pure 4 hour k bad mujhe mobile mila 29/8/2017 ko mera mobile fir se kharab ho gya jb mai mall road gaya to sir kahte h ki mai ni sahi krunga kisi dusre service center me jao ab btaiye sir mai kya kru
Sir apse request h ki yaa to app mera mobile sahi kara de yaa mere money wapse kra de

Thank you. Your truly
Ankit yadav
Mobile no. [protected]

I had requested for buying extended warranty for 32inch led tv within warranty period. However even after multiple request to service center. No visit has been done. Ref number_ [protected].
Waiting to buy warranty since 1 month now.
Another request number for buying warranty [protected].

Please guide me on how ro buy extended warranty on product.