Samsung India Complaints & Reviews

Hi, i am a chartered accountant by profession. I lodged a complaint against printer toner on dated[protected] through customer care (Complaint no - [protected]). Samsung executive came and suggested that your toner will be replaced due to problem in toner/cartridge and we will send you the technical summary in your email id.
I received the technical summary report on[protected] and as per the email i have to contact with dealer and there was a name mention of mr. Anuj for stock availability. I am constantly following up from[protected] and also contact customer care no but did not get any resolution.
I did not understand that samsung is a prestige company and is facing so much difficulty. It was really a very bad experienced with samsung.
Finally i have to write an email to you as i am struggling for printing since 28th august 2017. Please see this request on urgent basis.

Thanks, anuj kumar jindal

Refer complaint no: [protected]/[protected].
Dated:[protected]

I have raised complaint as on 5th august to the samsung cc, regarding power supply in my tv, one engineer visited at my place, he suggested mother board is spoilt, i was informed to replace the mother board which costs apx. 7000, after 2days, he came with replacement of the the mother board (Tv was in his possession for two days.). After replacing the mother board, i have noticed sound of tv was not working properly.

After that i have called to cc to send engineer to fix the problem, cc informed me we do not have any complaint registered as on 5th august. I am not sure how 3rd person got my full address and contact number and visited my place without samsung knowledge, this is purely unethical and question of my security.

Is this the way samsung customer care is providing service to the customers.

Please take necessary action regarding this and let us know the status at the earliest.

Engineer name aaasif sayyad
Engineer contact #[protected]

Regards
Ratan srivastava
[protected]

Its not even been an year that i purchased samsung s7 edge. The first time its earphone stopped working i got it exchanged as they were in warranty, and again i face the same problem in them, and they have stopped working, i had so much faith in samsung quality, but i don't think its the same anymore. Really disappointed as not even a year is completed and 2 earphones gave the same problem. Such an expensive phone and such a bad experience and quality ! Disappointed from samsung

Handset purchased on said date is a defective one, 4 times i went to your service center to get this rectified but every time it was a temp solution. I am pissed off with your pathetic services.
I either need a permanent solution or a replaced handset. Else i will sue you in consumer court and also would love to highlight issue on social media.
Issue-unable to recharge the battery using any of the chargers. If i put it on charge for complete night then only reach to 30%.

I ordered samsung s7 through samsung e-store on 17/08/2017 which was delivered to me on 19/08/2017 (Vide order no :[protected]. The phone was dead on arrival. It was collected by samsung representative on 21/08/2017 and sent to samsung service centre where it was pronounced to be dead on arrival (Doa). I was told that doa certificate will be issued within 24 hours but it took more than 48 hours and rather than being delivered, i was asked to collect it from service centre on my own. I mailed the images of the parcel instantaneously on 23/08/2017, as being a doctor my work was getting suffered without the phone.

As clearly mentioned on samsung website, the company is bound to replace the doa phone with the new one within 10 days of receiving images of doa parcel.

I have been calling your customer care centre regularly and requesting for fast delivery of my phone and each time i am told that the case is escalated and the replacement will be done soon. But till now (05/09/2017), even the reverse pick up of the product is not arranged. Every time i call the customer care centre. I am told that it will be done soon. I have been requesting the customer care representative repeatedly for arranging a call back from senior on-duty manager, each time i am assured that within an hour you will get a feedback from senior, but i have not received any call from their side.

This is sheer customer harassment. I regret buying phone from your e-store. How can a company like samsung behave in such a ridiculous way with their customers? If it would have been us or uk, the company would have been screwed by now.

Dr chetan rijhwani
[protected]
Chetan. [protected]@yahoo.com

I bought this phone for 3 months. Purchased problems with 3 weeks. At the same time, the disllay was shifted from kannur service center. But now the phone has started more than just the old one. The phone that was given to change the display was even bigger.. It is a samsung company that has a company that does not have too much response. That is the samsung product we do not buy... Stuppid

It is brought to your kind attention that we have purchased an invertor ac model no;ar12hv5nbwknna in the month ofmay 2014. Having serial no;oaywpdbf100202w. But now from 05/04/2017 onwards we are continuosly facing problems in respect of cooling continuosly and have already spent around 15000/rs for cooling issue and still the issue remains unsolved. I have continuosly using a/c's of lg company for around eight years and have not spent even a penny for its repair. I have purchased invertor a/c for cutting down my electricity bills but at the same time i have spent huge amounts on its repair and on its cost. I am totally dissappointed by your invertor a/c and suggest others not to buy samsung invertor a/c, s which is to much expensive in the form of repair and cost.. Now i request you to please pay attention to this matter so that it may be pefectly repaired and we should not face problems at regular intervalin future

I hace given my s6 edge to see what problem it has as the it's not getting charged at kukatpally samsung service centre. Later after 2 day's when i rang them they told mother board has gone and it's not possibe to get it repaired. When i went back home checked i noticed that they removed the charging connector on mother board and they told they will give me 2000 rs if i give phone to them. This is very sad fron samsung and i need my phone back. I wish my problem will be understood and resolved.

Refer complaint no: [protected].
Dated:[protected]
The above complaint was registered and after several reminders mr. Nanje gowda had visited in my absence when my kids were at home, giving reason that the mother board was spoilt. I had told him to wait for 10 mins and he din't even bother to wait and left the house without giving the estimate. When i called him he told to contact the customer care about the estimate of repair. When i contacted csc i was informed to replace the mother board which costs apx. 7000 and we agreed for it. After 5days, on[protected] he came to replace the mother board. Even after replacing the mother board tv was not switching on and he was not able to find out the actual problem. He left the house informing that he will contact me today[protected] by 10:00 am and let me know the actual problem. But up to 4:00pm he din't bother to call me. The person and the csc are themselves not answering to my phone calls and again around 4:30pm i complained to the cc and then at 5:00pm the person mr. Nanje gowda called and informed that tv panel has to be replaced which costs apx. 23, 000 without inspecting the tv.in complaint status, it was updated that customer is not responding the calls and the customer's address is not traceable which is a false report updated in the system, as he had visited my place yesterday itself.
Is this the way #samsung customer care is providing service to the customers. We regret to inform that we have brought sumsung product without knowing about this type of false assurances.
Will you take necessary action regarding this and let us know the status at the earliest.
Regards
- suneeta patni

Hi, i am sending this message for your kind notice that i had purchase samsung led tv 117 cm ua46d5500 on 26/05/2012 @ rs. 71938/-. Now our tv is not working & i had complain for the same against complain no. [protected]. Your technician already visit & after seen they told me two parts are not working. We have to pay around rs. 13000/-. I had also approve the same but after 4-5 days when he had visit again they told us company stop manufacturing this model & spare parts are not available.
It's quite shocking. Now tv is like scrap for me, i had spend such a big amount & samsung company technician told me that parts are not available. He was also take my documents invoice copy, my i. D & cancel cheque because he told us company will refund some amount to you. When i call customer care they also told me you will receive some amount but how much not ready to tell.
Main thing is that i am not interested in refundable amount. I want t. V either you make it working or give me some good discount in other samsung model, so i will purchase the new one. We trust in samsung that is why we decide to spend such a big amount on samsung tv but if samsung not take care of our customer than it's a big question on brand value of such a big giant in electronics field.
I hope i had received some satisfactory answer from your side as soon as possible.

I have samsung note 4 which was suddenly stopped working and got blank on 10th august 2017 and on 12th august we went to samsung service centre, hcl service limited d-1 sector-3, 09-up-201305 (Center no [protected])

It was informed by samsung technical team that the mother board is corrupted and since the product is under warranty, it will replaced free of within a week time. But there was no phone call received from samsung about the status and for the resolution.

After chasing multiple times, samsung service team noida, informed it will take more time as they are not getting the parts. After almost 4 weeks they called and informed the set was ready so come & collect.

When we reached to the counter where ms. Asha gautam was seated, she was rude and started misbehaving when asked for receipt and warranty need to be carry forward since there was a manufacturing defect & under warranty. Warranty expires on 17th sep 2017

If the mother board of phone set is replaced by samsung then why the warranty should not be revised.

She was shouting and completely refused to entertain us which was not acceptable. There was nobody who is ready to listen our problem and ultimately we have to left the place.

I must say the support service of samsung was filthy, defective & unfinished.

They really dont care about the after sale service and nobody want to take onus for the same.

Hence i would to please take up the issue and provide solution on the same

As requested by me on thursday, 31.08.2017, (Complaint no. Vr018806), one mr. Mani, from "v'are home service, chennai" came to my residence at about 5.15 pm and checked the samsung refrigerator rt41lspn1/2011.
He said that the electronic board and the relay are defective. He suggested that the electronic board is serviced and the relay replaced. His estimate was rs.5000 including service charge. I agreed for the same.
He took the electronic board to his office for servicing. He came back around 7.15 pm after servicing the electronic board as told by him. After fixing the electronic board, he was stuck in replacing the relay, as the one he brought was not suitable. He went back to office and came back with another relay and fitted. He put the fridge in service, collected rs.5000 and gave me a receipt.
When i checked the fridge the next day, the cooling was poor only. I immediately called mr. Mani and informed the status of the fridge. He had not turned up till date.
I request that the fridge may be repaired. I also suspect that the electronic board should have been healthy since there neither any report of replacement of component was receive by me nor any sign of repair could be seen in the board. I request that rs.4700 is refunded.
I request appropriate fair action may be taken to maintain you brand reputation. Thanks. Emai: balakrishnan. [protected]@gmail.com mobile: [protected]

My Galaxy J5 Prime mobile started heating in my pocket and within minutes the back cover automatically got dislodged. The phone right now is in switched off mode and not getting on. The phone was infact so hot that I was unable to touch. It was also emitting grey smoke and so I placed the phone in an open environment. Now it has cooled down but cover is not getting fixed and phone is also not getting on.

Hi,

I have procured sm-j710fzduins having serial no - rz8hb11twzl, dop of product[protected], ref no - [protected]. I am facing issue since purchasing the mobile set. The issue was in order of on/off. I have goest to okhla samsung customer center two times. One time complete hardware changed dtd[protected] and in july 2017 by okhla customer care.

When i have visited second times at okhla samsung service center they were denying to do do the services, saying that this is chargeable while product is under warranty. When i have asked them keep this set at your service center and ask to samsung for replace the same.

After two days i have received a message that mobile set has been serviced please take this. I had gone and collected the same.

Once again i am facing issue in camera and on/off in mobile set. Now i am completely frustrated.

Okhla service center has also renewed warranty period and taken rs. 1132 from me on 13th may 2017 having customer code [protected].

Request you help me to get replace the mobile set and reimburse the expenses occurred during visiting okhla samsung service center.

Dear sir,
my order no. is[protected] I received my order 24/08/17. my order was one samsung power bank, one 128 GB sd card, one samsung blutooth headphone. But when I open my percel blutooth headphone is missing & other product are faulty.

It is my bad experience about Ecom Express.

so I request you please take a return my product.

thanks & regards
Sahidul Hoque
Ph - [protected]

Purchased samsung c7 pro from delhi electronics, galleria, gurgaon on 26th august.

Gave it to my father who stays in mmumbai, and on 27th he started experiencing problems.

We contacted dealer, he said take it samsung service centre, skycell in mumbai, who after 3 days of checking, gave us "dead on arrival" certificate and packed handset.

Which means, we are now eligible to receive new handset.

The issue :

Samsung says "pan india warranty" but is not applicable if handset needs to be replaced.

The dealer asked us to get "packed" handset by courier back to gurgaon for exchange.

We argued, it should be done in mumbai, as samsung warranty should be applicable pan india.

They said : samsung policy.

We got handset by courier, after paying insurance charges to courier company, and what happened enroute, was that "courier" opened the "packed" handset to check if there is indeed a handset inside.

Now, samsung dealer and service centre have refused to accept the handset for replacement as on 1st sept.

Made complaints on their call centre number but no person is willing to even consider merits of case.

My question is very simple :

Why is samsung not able to change a faulty handset in mumbai, irrespective of where it was purchased?

Is this not a case of limited warranty with geographic limits?

Why customer was not informed, that our warranty policy is limited to going back to same dealer from whom you purchase samsung product?

Do not buy samsung product outside of your city is the message here.

To
Ceo office
Samsung india

First of all i am rewriting my last mail for your reference
... To,
The all samsung india officials,
Sub:fraud and damage of my refrigerator by your engineer
Respected sir/mam,
I purchased my samsung fridge on 01/06/2012, five years ago from a samsung dealer. Last year it suddenly start water leaking problem and it was sorted out by samsung engineer and last month it again start water leaking problem and cooling issue, i registered a compaint with request. No. [protected] on 22/8/17. Service egineer visited my sight and changed a sensor and also charged me rs 550 and said i will come tommorow to check the refrigerator. When i asked for bill of sensor then he said i will give it tommarow. But he never visited again and refrigerator stopped working completely again, when i called him he said neither i will give bill nor your refrigerator can be repaired. When i asked about this to samsung tollfree number then they said your refrigerator is non-repairable.
I want to know what kind of service it is. How a 5 year old refrigerator with 10 year compressor warranty can be non repairable after 5 year of purchase.
Details of service engineer are as below:
Kamal nagpal
Platinum services, sirsa
[protected]

I am also linking bill copy, sensor photo to which he changed and i have also voice call audio recording in which he is denying to give bill
...

In response to my this mail to your complaint desk i received a call from samsung office from [protected].
He said company or service engineer is not all responsible if your fridge get more damaged while repairing by our service engineer. Electronics goods have some non-repairable parts in it and company can do nothing incase those parts got damaged even after 6 months of purchase.

Now i have some queries/question/feedback to ceo's desk

1) can we expect this kind of non-sense reply from a reputed company??

2) do company tell the non-repairable parts like things while selling their products??

3) is it not company's responsibility to sortout their product issue either by repair or exchange or any possible solution??

4) is the maximum sale only target of company??

5) customer satisfaction has no value??

6) are your products non-reliable??

7) do samsung always send fraud engineers??

8) why you promise for full customer support at the time of sale if this kind of service you provide??

I have never faced this kind of issue and this kind of replies by a branded company ever.

This is totally a shameless act

With regards
Rohit garg

Respected sir
Mai ankit yadav kanpur se, maine abi kuch din pahle aapke pass complain likhai thi ki samsung service center me mera mobile sahi ni kiya jaa rha h
Head office se call aane par mai dubara service center lekin isbar b unhone meri problem sahi ni ki or sirf system update kr k de diya meri koi b problem sahi ni ki gayi h
Aapse request h ki sir pls aap mera mobile sahi kra de ya mere money wapse kra de jisse mai dusra mobile le saku
Last one month se mujhe bahut loss ho rha merea mobile sahi ni hone ki wajah se
Thank you
Ankit yadav
Mobile no.[protected], [protected]

21 aug. 2017. I take my note 5 to service center at btm layout bangalore because pen get stuck in phone. When i ask for charge for removing pen. They give estimate (Bill no.[protected]) for 1000 rs. After two day they call me and told that back panel and frame is damage while removing pen an all charges will be 8300. Rs. And when i go to collect phone i was shock because bill (Inv. No. Pes[protected] is 10200. Rs plus. I can't get that how can they charge me for damage of nay thing while service. I completely disappoint by samsung service center. Is anybody answer me from samsung why this happened with customers. Is they have any responsiblity or not. I strongly recommend to all samsung customer please think twice for go two service center. I attaching estimate copy & invoice copy with it.

Hi
I purchse samsung galaxy s7 edge last year and extend warranty on[protected] by paying rs-3809/- after that few days ago my s7 edge screen broken then thy said i need to pay screen cost +service charge approx rs-15000 so why i pay service charge? Total 15k only for screen replacement is worth it? Generally otherphone screen replacement cost about rs - 5k-6k but for s7 15k too much expensive

Please resolve my issue...

Name-shubham sinha
Ph-[protected]
Email-zyme. [protected]@gmail.com

Thank you