Samsung India Complaints & Reviews

I purchased a micro sd card in offer (2) combo of 64 gb of ₹997, reference code is [protected] from amazon on 9th aug. 2017 but both are defected and not supported in my smart phone samsung galaxy j7 please replace it and send well 2 micro sd cards of 64gb. I complaints on amazon but they didn't reply. I also call on help desk no[protected].

I've given the complaint request on 25th of july for samsung lcd tv. Person manish from samsung has come to check the tv. He told that parts should be replaced. He has taken the service charge of rs.708.00. He told that part will be replaced with in 3 days asper the amount given by the samsung person. But still now no response. I had given the complaint more than 10 times. Worst service from samsung.. I would recommend everyone for this worst service from samsung. Persons comes only for collecting the service charge and not doing any service. Mr. Manish[protected] has been auththorised to do the service. He has taken the service charge and flew away. Tried to contact him bt no response... Now it is more than a month time bt no response from samsung.. Complained by jeevan shetty ([protected])

Dear sir,
With reference to subject i have purchased a samsung j2 6 mobile phone in november -2016.
We had faced the display problem in this phone in july-2017.
I have given mobile for repairing in your center,
After repairing mobile handed over to me on 14th august-17.
Your representative informed me that there was problem in charging point which was rectified.
But again same problem started on last 28th august, same has been checked on 31st for two hours and returned back.
Now they said there was some formatting problem.
Again on 1st september phone screen has been locked and nothing is displayed.
Now the phone is totally off.
Really i got irritated with this exercise.
So you please take the matter seriously and do the needful in this regards.
A k pandey
M. No.[protected].

I purchased data cable gh39-01580q via service center in okhla new delhi on 1.9.2017. The bill summed around inr 291 but i am unhappy with the labor charge which they are charging on buying accessories. On raising the voice i was told that the company charges labor charge and they don't know anything else about it.
Kindly explain me the same and provide me the valuable inputs regarding my concern.

Sir maine samsang ka refrigerator service karaya jiska bill maine 2500 pay kiya... But service ka charge 1866 rs msg k through mujhe mila k aap ne itna payment kiya hai... So mera extra money aap k service engineer ne liya hai wrong bill de kar... Mai bill ka copy attached kar diya hu
... Or aap k company ka msg bhi past kar raha hu

Dear customer - thanks for availing samsung service. Amount payable against your request no. [protected] is inr 1866.86

Sir plz solve my problem...

Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never ever call up samsung call centre to avail samsung technicians’ support.

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues better known to the service provider & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product & will make it redundant!

The samsung technicians are trained to kill the functional product and or to run a parallel refurbished market in a quid pro quo with their service partners’; in a surgical strike on home appliances by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!!

They lack business ethics & have been cheating gullible consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-di...⇄

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-sams...⇄

http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-cour...⇄

http://indianexpress.com/article/technology/tech-news-technology/s-korean-court-...⇄

Its already been 3 weeks, and no reply from samsung.

https://www.consumercomplaints.in/samsung-india-one-time-screen-replacement-offe...⇄

Please resolve the issue from the above link.

Thanks

"i purchased my galaxy s7 edge on 15/10/2016 and at the time of purchase i was promised a one time screen replacement for 990inr.

I am a phone software developer and
I change the software of my phone all the time, which is against samsung's policy and hence my warranty is void now.
I dont want my warranty anyway. Its never been useful to me in my life. Because i take care of my electronic devices with care.

But samsung promised to replace the screen of the phone once within 12 months in case of external damage or other issues with the screen.

I accidentally dropped my phone and broke its glass. I was promised a one time screen replacement at the time of purchase and now they tell me that we dont do that for you since you installed unauthorised software..

Come on samsung, what does installing unauthorized software has to do with accidentally dropping a phone on the floor and shattering the screen?

Why wont you replace my screen?
Its clearly under 12 months from purchase.
It was nowhere written in the samsung offers page about one time screen replacement being linked with my warranty!! It said one time replacement will be done within one year.

There are no exchange offers for my phone now. If i sell the phone i wont get back the full money i paid while purchasing.
The screen replacement without offer costs 15000inr.

There are no offers to buy galaxy s8 at this point with an exchange of s7 edge.
I also cannot use my phone at its current condition. I purchased a flagship with the trust in the brand. Now its not even keeping its promises

So please give me what you promised at the time of purchase and stop this warranty void responses.
Thanks

Mobile number: [protected]
Email: [protected]@gmail.com
Customer care reference id: [protected]"

I have purchased the phone from the internal portal and it has been one month now and they have not generated a bill for the phone sent.
Not sure of they are making a fool or saving tax by not providing the bill to the phone which is sent.
I have called the customer care several time and the only assurance they can give is to give me a reply that the invoice will be sent in next 24 hrs.
I really want to return the phone but the same is not possible as per them.

Fraud service engineer of samsung
This is rohit garg and i registered a online complaint with complaint no. [protected] on 22/8/17 on tollfree no[protected] regarding water leakage and cooling issue of my refrigerator. Next day service engineer visited my sight and changed a sensor and for that he charged me rs.550. When i asked for bill then he said he will visit again to check the fridge and will also provide the bill next time.

After that my fridge stopped working and when i call the engineer he said neither i can provide the bill as it is changed by me personally not by company and your fridge can never be repaired. Although it is only 5 year old fridge and it has comprerssor warranty of 10 years. When i call to customer care they said your fridge is non repairable. Even i has his call recording in which he id denying to give me bill and admitting that he has changed the sensor.

I just want to know what kind of fraud is this?? Is company fraud or their engineer. I have call to same engineer many times but he is not attending
Details of fraud engineer are as below:
Kamal nagpal
[protected]
Platinum services, sirsa

Now i dont know how to solve this problem, what is the use of 10 year compresssor warranty if their products are non repairable after 5 years.

Fraud samsung company... Never trust... Ever...

With regards
Rohit garg
[protected]@gmail.com
[protected]

I sourav kumar purchased samsung s-7 edge emi no. 357327/07/350506/3 & 357328/07/350506/1 from electronic paradice jakapuri on 12th jan2017. At the time of purchase mr. Neeraj mob no. :- [protected] your samsung executive fooled me by saying getting rs. 1000 insurance, company is giving you insurance cover including screen damage also. And on 20th august 2017 when i took my mobile with broken screen to ashok vihar service center they said the scheme was closed two days before my
Purchase which is 10th jan 2017. So i hereby request you clear the matter and repair my phone without any cost to me. I hope you value ur customers and make sure they are not being cheated anymore by making false commitments by your executive.
Thanks
Sourav kumar
[protected]

Refrigerator s/no obrd4adg400310w purchased by me on 05/10/2016 from initiative data system pvt ltd lucknow vide invoice ids/10/2016 is having problems of water leaking out continuously from the front door side since last two days. Request send technician to rectify problem if any or adjustments of temperature settings required if any.
Any early action requested.
Thanking you,
Col gc pathak
18/a gaur enclave
Sultanpur road lucknow cantt
[protected]

Sir, two years ago we bought a samsung plasma tv 51" from reliance mall - bhavnagar. It worked quite well for these
Two years when suddenly one day something happened inside it like a firecracking sound and the tv stopped working. Sir, after this incident i called in the the staff support of samsung and he said that normally these tv's work only for two to three years. Hearing this we got into a shock and totally my and my family lost the faith in samsung. Sir, we are totally using many of our appliances of samsung brand but due to this incident i have lost the faith on your company. Please take regular steps as soon as possible. Thank you

I am writing this as a desperate attempt to get your attention. I am paying the price for being a samsung loyalist. I bought a samsung note5 on 11th july 2017 from amazon. Within 30 days the phone started hanging - for 12 hours. I couldn't make or answer calls, see mails... Nothing. I called up amazon they washed their hands off. I contacted the samsung service centre at indira nagar bangalore (Sri ventures) but they said the problem could be because i had updated software from my wi-fi, so there could be bugs. They asked me to backup my data and reset it to factory settings. Which i did but still it hung. Then i visited the centre and they reset it and uploaded the software. Still, it wasn't working but now even the touch interface is not responding. Then they told me that it was a hardware problem and not a software issue. But they said their server was down and they couldn't help me. They asked me to come the next day. Which i went. They said the server was down still. This has been going on for more than a week!! And every day i have to visit them to listen to this. The point is not hardware or software. I have been given a faulty product. Period. I am really fed up with samsung. Can anyone take note of this and help.

I have bought samsung j7 nxt smartphone today. As mentioned in specifications by company the camera quality is 13 mp rear and 5mp front camera. But when i captuerd the images by both cameras the quality was very very poor and the images are veey blur. I am not satisfied with that. And with the same brand nd product the images are good. Means my phone is faulty. So i have to replace my phone

This is with reference to a samsung refrigerator we bought in apr 2013... It was faulty from 1st week... Low cooling was reported person came and filled up the gas and post that it has been a every year affair.

4th consecutive year and the issue persists.

I guess am done with it... And demand a free replacement or refund of the amount paid.

In absence of any response, i may raise it to consumer cell. My contact number is [protected].

Also let me know which id should i send the email exchanges from last year.

Dear team,
This is in regards to the complaint of my samsung refrigerator bearing model no. Rr19j2144nt/nl, bearing serial number 0a6v4zah200672 have purchased on 23rd april 2017. After using few months only crack arises in liner near vegetables basket. Complaint was raised for the same on 2nd aug and after getting harrassed a month they are telling they didn't have resolution for it other than hiding it with some sticker. I have to compromise with it as they this final solution. Is this u people called solution to customer complaint for manufacturing defected product. I do want such stupid solutions. Please take it seriously and resolve it.

Regards
Dinesh kumar
Mob no:-[protected]

As per my complaint did not get any solution from your company or service centre till today. Actully its already too much late for this matter.
I kindly request you to solve my complaint as early as possible,
Otherwise i have no any option without going in consumer court. Because i am already speak with your representatives more times but no any solution is there.
Thanking you regards.

Date: 31.08.2017

Important complaint for immediate action

Dear sir /madam

I am arun kapoor and have purchased a double door refrigerator of samsung of rs. 66000/- from your dealer in kanpur (Up)-india. I could not uploaded the purchase bill for your reference as your site takes only one document, and i wanted to send this complaint on a prority basis. However the bill number is 128 dt. 03.04.2014 purchased from your dealer “smile stores” at 24/36, birhana road, kanpur. The name of the purchaser is regency hospital ltd, sarvodaya nagar, kanpur (Up).

I purchased this product on 03.04.2014 after hearing from the dealer about this new wonderful double door samsung refrigerator. The model no. Is rt56h6679sl samsung ref. Unfortunately, since the day i purchased this product, i have faced non-cooling problems. On various complaints, since the date of purchase, the local service engineer used to turn up and check the product. After changing a few small parts, he used to close the complaint and take cash for the service and parts. I was never given a bill, and was told that the same would be sent by courier, which never used to come.

Recently, since july 2017, the fridge has virtually been non-functional. After complaints, again many service engineers came and checked the fridge. They first changed some copper or other metal pipe inside saying that this particular model is faulty and will keep on posing problems on a regular basis. Thereafter, the gas was filled and again cash was collected with the promise that the bill would be sent by courier. Same thing happened, the courier with the bill never came.

The fridge worked fine for about a week or so and again stopped cooling. The complaints became a regular feature, and again some new service engineer came who said the compressor is not working to its capacity and changed the same, under the 10 years warranty, and started the fridge. Again the cash was given for small parts (Not the compressor) and the service fee without any bill. Thereafter the cooling again lasted for a week + and stopped cooling absolutely. I have some recent complaint /service requests as samples for your necessary perusal and necessary action viz...[protected] & [protected]. You can track these complaints and know the real story, if at all it has been reported correctly by your engineers. You can well imagine the time period of the last about 2 months and the trauma being suffered by us continuously.

In short, i am totally disillusioned and exhausted after purchasing this faulty product from a reputed and famous brand like samsung. I know if things go the same way, then eventually i may have to change the fridge for a peaceful living.

I would like to know the following from your top management, if at all, customer complaints are taken seriously by by your esteemed company;

— why was a faulty product like the above model introduced in the market by samsung. (This has been confirmed repeatedly by your various service engineers since the purchase)

— is this model part of some ‘rejected refrigerators’ imported by the company to sell in the indian market to hapless customers like me.

— a similar model was purchased by my brother, around the same time. Even he has been complaining regularly about this refrigerator.

— why is such a laid back approach taken by your engineers, who usually take a very long time (Number of days) to attend and close the complaint finally. There is no urgency, keeping in mind that a fridge is virtually the “heart” of any household today.

— kindly take the matter very seriously and take an immediate action/ decision to replace the fridge at the earliest to re-instill faith in a reputed company like yours. This will surely reassure me and other wannabe customers that samsung means business, and is not fooling its indian customers.

I would like to mention that we are one of the largest healthcare group in north india, having a chain of multi-speciality hospitals and paramedical institutes under the brand name of regency healthcare. It would not be out of place to mention here that we have also faced a lot of problems with samsung split air conditioners purchased earlier. But due to bad service and follow up, we have totally stopped purchasing the same in our group companies.

I am writing this to apprise you of my suffering vis-à-vis the above samsung refrigerator, which unfortunately, i chose for my personal home use by replacing the earlier good one.

Hope you will take a pragmatic view in the matter, in keeping with your samsung brand reputation. Kindly reply to :

Arun kapoor, director, regency healthcare
(Para medical education division),
117/h-1/197, pandu nagar,
Kanpur (Up)-208005.
Email: [protected]@regencyhealthcare.in
Mobile: [protected], [protected].

Regards
Arun kapoor
(A hapless customer)

Respected sir...

My name is akshay kumar sharma. And last year on 28th of october i purchased 2 j7 prime.
And from last 3 months i visiting to your samsung service centre. During 1st time my otg was not working, so i visited your service centre and during that time they told me that if you brush the socket then you will be able to use. So i told him that i already checked all the thing after that i come here. And then take my phone and resolve my issue.

And after some days i facing the issue with my back key and charging problem so again i visit the store and then 1st of all they refuse to take my phone and the reason is i was visited on friday so they told me... Sir because of friday parts are not available so please come again on monday so i tell him that it's ok no problem you can take my phone now and when it will repaired so please let me know i will come.. Ok.. So one of your executive was irritate because of me.. And after he take my phone and give me the receipt.. And on wednesday they called me and tell me that sir your phone is not repairable in warranty because of it is liquid damage so i visited the store on the same day.. And they realized me like i done a biggest mistake to purchase a samsung phone... Because i told him that there is no such thing that you are telling me about.

I also know that liquid damage is not counting on warranty period... But they didn't listen me and take the receipt and they give me my phone and inform me that if you want to repair your mobile phone outside of warranty so will be charged 10300rs... So i refuse them and i collect my phone and then i complain on your website about the same thing but i did not get any response. And i am using my phone like i purchased a second hand phone. Some time its working or some time don't.. And now the fingureprint sensor is not working again i visited at your centre and they same process they done and after 2 days they inform me that there is some liquid damage so it's not repairable in warranty and outside warranty charge is the same amount 10300 rs. But this time they cross the limit they did not fit my phone correctly... Because of vibration the screen is also vibrate and from one side of screen in the right side display light is coming out. But they refuse to fix that issue...

Hence i called up in customer care at 8.50 pm and my service request no. Is [protected].
He had done my verification and told me that sir you will get call or mail from our side with in 24 hrs working hrs, but i didnt get any call from your side.

And also i asked for escalation matrix and email id of your md and ceohe bluntly told me that we have dont have such kind of information. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.

Hope you understand my issue also can put out recording in 24hrs of the call which i made to your service center through which you will come to know that it was kept abruptly. Which is not a good gesture for a consumer brand like samsung.

Waiting for a an early revert...

Please take care of your customers... Because of them you are samsung...

Please do need full help...

Thank you...

Regards
Akshay kumar sharma
Mo:- [protected]

Dear sir/madam
I purchased my s7 edge on 15th september 2016 n my screen got cracked accidently i have been using all samsung products wether it's my washing machine my refrigerator n all phones of samsung note 2, note 3 den s6 edge i have used being a great fan of samsung even my husband my son all are using samsung phones.. Custoners who purchased samsung s7 edge after october 1st or on october 1st got the 990rs screen change offer but me who purchased 15days earlier and on higher price is not getting data offer. Please i[censored] want it can click pictures of products n phones of samsung which me n my family are using at our home. Kindly consider my request my phone is still under warranty. Will b thankful being a great fan of your products