Samsung India Complaints & Reviews

I have submitted my smartphone in service centre located in jammu on 16.08.2017 having bill no-[protected]. And the engineer told me that one part needs to be replaced and charges for repair is rs 1600 so i confirm to change the specific part but after waiting for more than week yesterday i received a call from samsung engineer that motherboard is also faulty. And cost fr replacement of said part is 7000. The issue when i submitted my phone is problem with on/off button. But service centre raised new issue of mother board. My main concern is that if if the phone motherboard is defective they must have informed me earlier. I have doubt engineer at service centre replaced partshave submitted my smartphone in service centre located in jammu on 16.08.2017 having bill no-[protected]. And the engineer told me that one part needs to be replaced and charges for repair is rs 1600 so i confirm to change the specific part but after waiting for more than week yesterday i received a call from samsung engineer that motherboard is also faulty. And cost fr replacement of said part is 7000. The issue when i submitted my phone is problem with on/off button. But service centre raised new issue of mother board. My main concern is that if if the phone motherboard is defective they must have informed me earlier. I have doubt engineer at service centre replaced parts from my phone.
Kindly look into the matter otherwise i will raise the issue with consumer court. From my phone. I am old customer of samsung but after such issue i can't be able to continue with samsung
Kindly look into the matter otherwise

Dear sir i m a regular customer of samsung mobils because i think samsung is a best in mobiles. But still i m totally desappointed to samsung carere centers services
I m a last 10 year regular customer of samsung what this time brand service is too poor. I m purchase the brand new samsung s7 edge is date on 28/01/2017. After two or three months before my display is broken so i m replace that i n my cost not cpvered in warranty.
Sir my issue is that the service center that name is (Ins taleshop) is located in sonipat. Is repair mobile display actually im working a other city (Ludhiana)
So i check that in after two or three days what the display is not working properly
So cantact your toll free number[protected] and login to my complete. And visit to our near samsung care center is located krishna mandir ludhiana.
The care center name is mobile solution. The service center boy check that my handset and he tell me that. Our previous service center not close my call. He tell me that something is rr not close by previous service center sonipat. And ludhiana service center tell me that plz visit again to sonipat service center. But that is not possible to me because is totally to 250km distance inmy home. That problem is starting 10/07/2017 to till date. But not solution in till date. I m totally disapointed to your services. At last i m visit all care centers in ludhiana but no body can help me. At last i was send my phone to again sonipat care center is name is (Ins teleshop) to courier by dtdc. The docat number is d35877735. And please tell me that what is (Rr).
And tell me one thing my display cost is pay to samsung company not care center
Because my thing is company is too better other outlets but thats my wrong thing
The other outletsv is better then company im totally disapointe and i m not telling and suggested to some one to purchase samsung any brand because its service is too poor and diapointing.
But after your poor services i m purchasing your brand new s8 samsung mobile phone. But my previous mobile phone is on warranty what after your poorr services is cost is totally lost. So please return s7 edge cost.
For your kind information my regester mobile number is [protected] is regester 'on my both mobile handsets so please check that because i m not bluf[censored] to want any advantage.

Regarding:-
Ashu kumar
[protected]
[protected]

I submitted galaxy s6 at service center with microphone malfunction issue adter 15 days u recieved back my phone but they had killed the front camera of the phone and are nt taking any responsibility. This is worst my phone costs 40000 rupes and they destroyed my phone.. I want a new phone or i m going to sue entire samsung corporation. [protected]

Respected sir/ma'm,
I mr. Swapnil lohar wrinting this as im already fed up of the service i'm getting from samsung. I bought samsung galaxy s8 plus on 9th of july. And on the 5th day of purchase the mobile got freezed for more than 8 hrs. And later when i took it to the service center n asked for replace of the mobile as it was new and was having problems. And i was answered that it wont be replaced as it is software issue, and the just updated and gave it back to me. Now on the 15th day of purchase the mobiles display went blank, as it was night so i had to visit the service center on the 16th day. So even at that time i requested them to make a replace since it has given the problem again. And the manager at dadar east service center mrs. Kalpana spoke very rudely and said it wont be replaced as it has crossed 14 days now, n we will just replace the screen and give it back.. And she asked me to submit the phone.. And later in the name of gst she kept the phone for more than 20-22 days and then returned it. At that time i also visited mr. Amol sawant the head for service in mumbai at goregaon office... And he said we will try for replace.. But there was no result. Again the mobile started freezing... And had to do the software again... And regarding software update it was never getting completed at home on wifi at the speed of 10mbps.. As well as the fast charging wasnt working.. And for this i visited the sercive center in vashi as mrs. Kalpana was very rude at dadar east. And when i went at vashi the told me that if the mobile is facing software issue since starting then i'll have to visit the service center oftenly... When i asked to resolve the issue or give me the replacement he said i can only make an software update naothing else and even the charger wasnt availabe with the service center. And i also asked him clearly what about the software update after warrantee, and he replied me that "you will have to pay for that after 1 year", is this the solution and service what i get from samsung? I have also made multiple complaints to samsung customer care with the registered number [protected]...
Now i just need the replacement of the mobile and no repairs. I'm fed up of visiting service center now and then i have my work too.
And if this is not done i will file a case in consumer court against samsung.
Please do the needful, this is a humble request.
Thanking you,
Warm regards
Swapnil lohar

I want to return order reference no. [protected] of combo pack of samsung power bank 25000 mah & memory card. Because the dealzkart send me duplicate products and also power bank not working properly. They was not actual product that show in images.. So i want to return this products and give my money back...

The power bank is discharge within a 4-5 min. How i can use this power bank because it's not work

Beware of samsung technicians surgical strike on your functional white goods / appliances

You should never never call up samsung call centre to avil samsung technicians’ support, even by mistake.

Even when there is no issue with the tv set (Especially, when the cable services to the entire housing complex is snapped due to the monsoon deluge / or other cable related issues & there is intermittent issues from the cable service provider); just to satiate your doubt whether the tv set has any issue or not; even by mistake, if you ever avail the services of samsung technicians’ and despite paying them their visiting / consultation charges; they will sabotage the functional product!
The samsung technicians / service partners technicians are trained to kill the functional product, in a surgical strike by getting into your home & sabotaging your functional product; so that you are coaxed to buy a new product from them.

Hence, customers are forewarned not to call samsung!!

They lack business ethics & having been cheating gullible consumers.

http://economictimes.indiatimes.com/news/international/world-news/south-korea-di...⇄

http://timesofindia.indiatimes.com/world/rest-of-world/like-father-like-son-sams...⇄

http://www.deccanchronicle.com/technology/in-other-news/260817/south-korean-cour...⇄

I bought my a5 2016 a year ago now i can see the battery had buldged and it sems like it will explode any moment, i have been using only the original samsung charger for charging and i had excelent charging cycles when i bought this product i believed that it will last around 2-3 years even though it was overpriced i bought it for the same reason the brand name and my trust in samsung
I hope my complaint will be resolved

Samsung promised to provide bixby voice name software in samsung s8 plus but now they are not fulfilling it globally it was launched on 22 aug but still in india it is not available after buying 65000 rupess phone this is what we indians are getting n in asking they keep in giving computerized answer n not giving us the reason for delay and also not exact date when it will be available. They sell their phones here at max price as compared to rest of world then also we indians are lagging even countries like pakistan n srilanka is enjoying bixby but why indians on 22 aug 211 countries recived it n samsung still out that on hold i jst want the reason for delay or date else my money back fr not keeping their promise n making false staemet for sales thanku

I have purchases a new phone on 18 aug 2017, but their is some problem in screen, it is not functioning properly we click on whats app and phone opens facebook and like that.
When i visited samsung galary they are saying their is one scratch and due to which they can not replace my phone.

When we purchase a samsung phone we do not expect that it will become unresponsive on one scratch.

With such brands we have some expectations and this simply loses our confidence on it...

If their is a scratch on ring of it how can they say that it will damage the screen...

Please help as after buying a phone of 25000 we can not take this that phone is repaired in days.
I want a replacement of it...

My no. Is [protected]

Dear team,

This is regarding my complaint no. 17082751 lodged with toll free no.[protected] on 27.08.2017. The call was answered by mr vikas.

Complaint was related to my samsung refrigerator (Inverter – double door), no cooling from last one week. Technician mr. Raju (Cell no.[protected] from diva) visited my residence and in seconds he confirmed that there is gas choke up and leakage problem. The price for refilling the gas and gas filter was inr 1500. As we purchased two refrigerator the other one also developed the similar problem last month and gas was refilled for inr 1200. Hence we requested to get this done at same cost, which was refused and finally we agreed that get it refilled at inr 1500.

Raju collected his visit fees of inr 350 and assured that he will come today and get the gas refilling done.

To surprise, he never came and when i called he told that gas is not available and i should speak to toll free number again. When i called toll free no. And spoke to mr. Vikas it was told that my complaint was cancelled (Which is not known to me). This is cheating from a reputed service provider like you and feel senior should look into the issue.

Also, to our problems it was told that we should not buy this type of refrigerators as most of them has the similar problem and known issue.

My only request you to send a good technician and get the problem fixed by tomorrow.

Reachable on [protected].

Thanks and regards

Rao

It is therefore requested to your good self once again through email that i have registered thrice a complaint in your costumer care office. The complaint no for first time was [protected]. Second time complaint no was [protected] and third time complaint no is [protected] but till date no response is give neither your service engineers visit in my home to check the led tv. I received the message that the service engineer will visit to your home, the name mentioned in message of service engineer was rajinder mob no [protected]. I call him but he told me that i will come to check the led but he did no visit and check the led in my home. I once again call him and he told me that if the costumer executive call you, you should told them that the engineer visited and checked the led tv of 40inches. It is there fore i want to bring into your notice that such type of engineers you have appointed and they are going to destroy the name of company. It is therefore requested to you that please sought out the problem of my led tv and take action against your service engineers. They are not visiting nor giving best services to your costumers. My led tv is in guaranty period now. If you will not resolve this issue, i will file the case against you in the consumer court.

I have a same problem model led tv and purchased in 3 jul 2017 for 50k. And before two days in running condition its video output / display stopped working and only audio is working. After checking at samsung service center, they said its led panel damaged so you have to replace it & it will cost me for 22080/-
So this is really faulty slot of samsung which stops working with out guaranteed useful life of device. So please make a group of member and fight for right. Please contact to make a group -[protected]

This is a repeat complaint. I had purchased two samsung inverter design acs in 2014. However, after sometime, both the acs started malfunctioning. I have to put in requests every few months to get the them repaired. Last time, after putting the complaint on this forum, one of the seniors got in touch with me and assured me that in case the issue persisted, they would help me out. However, even after emails and calls to that concerned senior, there is no response. Also, i contacted the customer care team and to my surprise, no senior team members were available to take my call. The customer care team sent an engineer who said that there is gas leak. He repaired it and with 12 hrs the ac has again stopped working. This is absolutely crappy service from a brand like samsung. I am regretting my decision to by two such costly acs.

I ordered a powerbank, a pendrive 64gb, a memory card 64 gb in which i didnt receive pendrive, memory card was dummy and power bank not useful when i received this product, powerbank charged my mobile and next day it is not charging any mobile. Now u tell me what to do and how to return your product. Resolve my problem or else i m thinking of going to the police...

Hi team,

We have ordered samsung led 24h4003 sf hd ready on 3rd of april 2017 from www.amazon.com. it was delivered to us on 7th of april 2017.

We did not check as we want to gift it to other person. We sent it as a gift, they called samsung team for installation on 5th of may 2017 and found that tv is not working.

Technician said it is a socket issue, they asked us to contact amazon team. We called up your team and placed the issue but they come up with a reply that return window is already closed and you need to ask company for replacement.

We go back to samsung team, another technician came to replace a socket and found that screen is broken but nothing is visible from outside.

However, same has been escalated to samsung senior management team and another technicians came to check and provided us final report on 31st of may.

We get back to amazon several times but didn't get required response as the return window was expired.

After all these back and forth we have not got any solution to this issue.
Response required - replacement of this product.


Emails are attached below for your reference.

Regards,
Sakshi

A9 pro is a high ended device but still its not getting nougat update i am waiting since 7 months to upgrade marshmallow to nougat
Everyone knows samsung is greater then other brands but samsung is too far from other brands in upgrading operating system
A9 pro is not even getting security updates
What can i do now
Now im thinking to go with moto or lg
I will wait till end of august then after i am going drop samsung and go with moto or lg.

Dear sir,

I got an issue with my mobile screen and have given my mobile at samsung service center at patamata. They have fixed with a new screen. They charged me for inr 5, 200 on 2nd jun'17.

However, the screen issue repeated again before even 3 months and it is not working.
I visited service center in hyderabad and understood that vijayawada service center team has fixed a deficient screen. Moreover they have cancelled my ticket and not shown in system about the said repair

I had bought this device s7 edge duos from qatar while i was working there.in span of 8 months i had started to encounter same problem such as freezing and restarting by itself. I came back to india for good inorder to rectify the problem with the device. I gave the phone to authorised service center located in my honetown thereafter the problem start to persists come back. Well now i count on my decision of switching apple to samsung

As a customer we expect a lot from you in return. Samsung looking forward to your solution

Dear samsung team,.
This email is in regards to the ac servicing happened in the month of march 15th.ac refiling has been done by the team from samsung.

The ac has been used only for 2months. Recently have switched on the ac now there is no cooling. Post then i have called the samsung team. Now they say have to refill as the gas has been leaked. This has to be taken up by the company as being a customer. This is not be proper serviced and now non of the service team is not reverted now.
The customer service engineer - mohd saber
[protected]
Samsung complain number - [protected].

Hi
Today (27th august 2017 - sunday), hi tech solution refused to accept my faulty mobile around 3.39. And i have been informed by the attendee that service centre is closed by 3.00 pm.

Before coming to service centrei have called them and checked for availability. But they refuse to accept the mobile requested mr to reach them on monday.

Please do the necessary action for degrading samsung brand.