Samsung India Complaints & Reviews

Ref: complaint in name of Shanti bhuttra.. mobile no. [protected] .. referigerator purchased in name of Pushpa Devi Bhuttra. After complaining several times and people visiting several times my home to see the fridge condition ... atlast i received a call today from one of your personnel confirming to change all parts of fridge.. the day we received the referigerator it had coolong problems .. the fridge fridge got flooded with water ... wasn't it a manufacturing defect and your personnel argued that it is not manufacturing defect.. then what is it? It was so ridiculous of him .. when he talked like that . We have demanded a complete replacement and not change of parts only as the whole fridge is defective . Why should we compromise with this defective piece which have been supplied to us and that too after more than one month of bill date . The delivery date was 26 th october 2016on bill and we received the fridge in december 2016. Over and above cooling problems and defrost problems which your senior engineers have identified the fridge door is very very tight to open and sometimes it becomes impossible to open and consequently the fridge handle has also come out due to constant pressure on it to open the door. We have been facing nightmares from the day this fridge was delivered to us and we have been complaining about this for so many days only to hear that parts would be changed . A defective piece is supplied to us and we have been feeling cheated by Samsung. Now you people are explaining policies ... dont you people have policiws to supply a referigerator in good condition to consumers. First you supply defective pieces and then u change parts.. IS THAT YOUR POLICY?? I am regularly talking to your people and atlast frustrated i came to a conclusion .. not to change any parts of referigerator because we feel that we should have been supplied a good piece for the price we have paid for.. and absolutely under no condition we shall compromise with change of parts.
We will have to look for another forum for our problem if you are not agreed to replace the referigerator.
And one more thing for my knowledge The person calling me told not to talk about international brands.. then I am asking IS SAMSUNG NOT AN INTERNATIONAL BRAND?? Is it a local brand

I purchased new Samsung A9 pro dated on 2/7/2017 from reliance digital korum mall thane..7 days it worked fine but after that the person who is hearing on other side can't hear my voice... I ignored for some days but the problem get worsened and I rush to the service center where they made visited me to wait for 3 hours to get job sheet and behaved like me as a beggar .. finally got the job sheet
...after 3 days I had picked up the phone and that time service center engineer said now nonprobs I asked them what did u done... they said nothing... still came home and the same probs again went to sc and submitted the phone after 3 hours of waiting... hopeless service center ... that tile after 3 days they told me that they had changed the motherboard ... but the probs remains same ...meanwhile talked with customer care many times... so again visited the service center with the same prons now they said we will keeep ur phone in our office and will check.. after two days they said now everything ok ... but problem not resolved so again talked with higher authority and told me to submit the phone fourth time to center.. today I submitted my phone... really harassed ... I will forget my 23000 spend on mobile and will spend more in consumer court to punish Samsung... I will fight till the end in the court and I mind it...

Thank you for the quick response. We appreciate it! We would be trying to resolve this matter with Samsung America, but to date have not had any success in dealing with customer service. Please see attached the only correspondence we have received regarding the replacement phone. The warehouse has already confirmed they received the defective phone, but we have not received the replacement. That email was sent 10 days ago. We have been calling customer service almost on a daily basis, but keep getting the same answer - "it's in process". Again, our ticket # is 333881. The phone number we have been calling is[protected]. I believe the information you are requesting is on the attachment I'm forwarding to you. Again, thank you for your assistance. We hope to have this matter resolved as soon as possible.

I have received a lot of calls already before posting this complaint.

I escalated this matter to Samsung head office and even wrote an email to Samsung CEO's office. unfortunately, I have received no response and now If I go and order a new Watch from Samsung website it tells me it will be delivered to me in 3-4 business days.

Such a shame Samsung I regret I am using so many High-end Products of Samsung - Samsung S7E Edge, Samsung 589 Litres side by side refrigerator etc.

I don't want any other resolution apart from my money back. Because you guys have failed all the dates.