Samsung India Complaints & Reviews

The samsung sd memory card of 64 and 128 gb was delivered to me from dealscart.com; when i opened the packet i red that on 64 gb sd card of samsung ltd. Was written it is made in koria. And that of the 128 gb sd card of the same company was made in phillipinees. When i inserted the 64 gb card in my lg g5 phone the storage was showing 62 gb as it was right but when 128 gb card was inserted in the same mobile it showed only 14 gb total space of the sd card.

Requested for a service of microwave on saturday 5th august 2017 morning 11 am. Following them up since then and made 100 calls asking to send the engineer. Everytime same response - plz wait, we will send the engineer today. But the engineer never came.
No follow up from there side, no call no updates.
If you cant provide a good service to the customer stop selling your products!! At the end of the day its the services which makes brands better.

Complaint number - [protected]

I have purchased s 8 plus on 3/5/17 but after some time phone automatically off and on when i take to service centre he tell us that his mother board is corpt and samsung compare his phone with iphone
I thing sony is much more better than samsung i never suggest any body to purchased samsung and many more customer is not satisfy with the samsung phone

We have been following since long to get our refrigerator repaired. The service engineer visited our house about 7 days back and done some repair work but after some time, the same again got faulty. He charged an amount of rs. 2400.00. Now, after that, in-spite several requests were made, none of the person had attended.
Our contact no. Is [protected] and the complaint no. Is [protected].
Our industry is service based. If the rectification is not done, i am afraid, we have to change the appliance and go for another company.
Alternate mobile no. Is [protected]
Ca manish goyal, gwalior

I visited the samsung service centre for an exchange of charger which was under warranty.
The civil lines, moradabad center made me visit them atleast 6 times and ultimately rejected to exchange, even though i had the bill.
I had to visit delhi, and then finally they exchanged my charger with great satisfaction.
Pathetic staff here in moradabad.

I had purchased a samsung galaxy s7 edge on 24th october, 2016 under a scheme wherein if the phone's screen gets damaged within one year i pay an amount of rs.990 and get a new screen on it.
However, the phone has been lying with maa communications for almost 2 weeks, they came back to me saying that the phone is not covered under the warranty for the screen change and asked me to pay an amount of rs.13000 (Approx) for the screen change.
I have been on calls with samsung customer care/mukesh and khushboo from star communications (South ex) but no-one is able to give me an update on the same.
Have attached a scanned copy of the invoice

Dear sir,

I have purchased samsung refrigerator with the strong recommendation of my friends but i didn't knew that my choice will prove wrong.

I have purchased samsung refrigerator with model no - rt30k3983sl from sargam electronics mayur vihar phase -3, delhi. Purchase date is[protected], its only 9 months and a major problem has occurred that the gas has been leaked. I called the service centre and the technician visited the place, he welded the coil but no guarranty is provided for the same. Its really disturbing that after investing so much of money on home appliance and in return i get defected piece which also repaired with no warranty on it. I never expected such poor quality product from such prestigious company lie samsung. Its for sure leakage problem will come again as its once started it keeps on coming again and again. At present it was in warranty period so i dont have to pay anything but in near future it will be costing high.
Request you to kindly look into this matter and suggest me what should i do with this refrigerator. Its upto you whether you want me a satisfied customer or unsatisfied customer of samsung.

Regards
Aakash

I, deepak saini has purchased a samsung refrigerator which was delivered to me on 24 may 2015.
Its work normal one year after one year some cooling problem in fridge and i called samsung service center for complaint.
Lots of engineers come from side of samsung and every engineer tell different problem in refrigerator.
Someone say gas problem and another one is say sensor problem and another is fan problem & engineer visit charge is charged every time & some spare parts charges.
But problem is not solved and currently i suffer same problem on my refrigerator.
Again i call in samsung service center. Engineer come and say that is no solution for this problem. Please off your fridge in a day for 3-4 hour after that ice is melt that fix on fan after that fridge is working.
So that this is your service.
Customer spend lots of many for purchase latest technologies product and suffer this kind of problem and your engineers come & say no solution for this problem.

My problem is not solved from last year to current from the side of samsung.

I am from nagpur name hussain opai number [protected] i have taken refrigerator in 2015 i get cooling problem call to servise station they send servise man servise man this refrigerator is unrepairable only samsung provide refund i say ok he ask me bill adhar card bank pass book zerox i give to him he say he have to dismental fridge and takr photos for aproval i say ok he take photos and documents after a week he call me and says aprooval is not coming in this week i bought new samsung refrigerator bcoz of there good servise knowing that previous samsung fridge is unrepairable in 2 yers i trust on samsung company i dont understand samsung servise man come and dismental my fridge and they are not approvaling refund plz help me thank you

I have purchased samsung a5 on 28/05/2016. It is just above a year and the battery started swelling today in the daytime under normal usage in my office. It has swelled to a point the the back cover has popped out on one side. I would say that it may explode if i turn back on the phone. I just want to know whether such a dangerous life thretening malfunction should be dodged by the dealer/manufacturer with an excuse that the warranty has expired by a couple of months.

This is to bring to your notice that i own a twin door refrigerator which was bought on 2011 and have been facing problems since february 2017. Initially they visited and filled gas after which it worked for a month before getting back to the problem state. I have been complaining and following up with them since june 29, it is more than 40 days now and they have not resolved my problem. Every day i complain and then some one calls us up and says that they would send a technician and the problem would be resolved. They have also started telling that the refrigerator is non repairable and nothing can be done. How can a company which manufactures products make such a statement. They have no right to sell a product for 60000 and then after 5 years say that it is not repairable. If they do not have a solution for their equipment it means that they just do not know their product. I had also emailed their ceo mr. Hong, even after which there has been no action. I have been a loyal customer of samsung since the last 15 years and bought everything from hometheatre system, washing machine, led tv, phone and now the refrigerator from samsung. Had a very high opinion about them, but this problem has convinced me not to buy anything from samsung again.

Regards

Sreedhar

Dear sir/ madam,

I purchased a brand new samsung phone - (J7 prime) on[protected] from top 10 shop (Mira road, mumbai) for rs. 16900.00rs. This phone came with a 12 months warranty

Problem : after using it for only 2 months, its touch function started having problems. It was not working, hanging up etc.

Steps taken to resolve the problem :
(1) i went to samsung service center (Fraslin tech care pvt. Ltd) on[protected]. I explained the problem with my new phone and handed it over to them for repair
(2) as on date, they phone is still with the service center
(3) they are demanding a payment of rs. 6000/- stating that the problem with the phone is that "phone was dropped or has been dropped in water"
(4) however, i would like to point out, that the phone was never in contact with water/ moisture. I myself am a qualified it professional and am well aware of taking care of my expensive phone
(5) i have written to samsung customer support, but despite being in warranty period, and just 2 months into usage, the phone is not working properly.

Resolution requested : i have repeatedly communicated to samsung via mail, on phone with call center and verbally at the service center that i am entitled to have this defective phone replaced.

Please help.

I have always been a loyal samsung customer using all samsung devices. I bought samsung s7 edge smart on 03 july 2016 for 53200 and the one time screen replacement offer is available for everyone who bought it on and after 1 october 2016. I now have my s7 edge screen broken now the new screen charges are 16000 as i have checked. I feel very disheartened as i have always bought latest of samsung phones like samsung mega6.3, s4, s6 edge and now s7 edge no matter what price they come with, but i am not considered eligible for the screen replacement offer although i have bought the phone at a higher price than those who bought it in october 2016. I would be really happy if my request is considered as i have always been a samsung loyal fan, you can contact me on [protected] or main me at dhaval. [protected]@aol.co. Uk

I am very disappointed with your chennai service centre. As i had two problems with it 1. Clock always on display not functioning. 2. When i call a number the screen goes off immediately and i am not able to see whether the call is going or not. I have to press the start button to get the screen back. These problems started happening only after i got my phone fixed with a new tempered glass screen protector, golden colour from a genuine samsung dealer for rs. 450/-.
When i approached the service centre and explaining the above i was told that it is not due to the screen and it is a hardware problem and the sensor has to be replaced. As it is under warranty i was asked to hand over the phone for one week for the repair. This happened on 4th august 2017. As i was leaving out of chennai for the weekend i asked them that i will come and handover on 7th, monday. To day i went to handover the phone i was told that the screen has to be removed before opening the phone and they sought my permission. As i said it cost about rs. 450/- and requested them to do the repair of changing the sensor without removing the screen, but they said it is not possible.
Then i agreed and asked them to remove the screen and give it to me before putting the job sheet and sending it for repair. To my surprise i found the phone working perfectly ok and my earlier problem solved.

1. All my efforts of going to the service centre gone waste.
2.in spite of telling them it may be due to screen i got fixed, i was misguided.
3. If i had handed over the phone they would have opened my phone unnecessarily and it will always be susceptible for future defects.
4. Surprised to see 30 counters o[censored]nprofessional sitting in a. C room and misguiding and cheating the public.
5. Observed almost all counters tell the customers that it is soft ware problem and we will reload the soft ware, leave the phone and go.
5. I dont think you need so many layman sitting behind the counter and
Misleading the customers. You could have put few people only to collect the phones for repair and dot need such a show.
6. I had to spend rs.800/- for the taxi to visit service centre and waste two of my working days.
7. I can only say it is pathetic and can happen only in our country and no one is liable for any answer.

Hi team,

I have given my samsung galaxy s8 for screen replacement a week ago.
I got the confirmation message that the screen replacement is done.
When i get to the customer service centre they are not delivering my mobile.
I have visited a couple of times still they are saying the test is failing come back later.
They are not committing the date of delivery.

Address:
Samsung electronics, madhapur, hyderabad.

I didn't got the update option in uae and then my cell phone good dead just because of there was no update then when i changed the mother board one of your sales promoter officer did fraud just gave me the mother board which doesn't work with wifi and bluetooth and then when i mail on ceo desk just got a mail and message that tried contacting but was not reachable and i just got a call one time but i couldn't pick the call because i was in the meeting but then when i complained twice they didn't call me just let a message...

I want a call back from the ceo desk because i have written many mails but just got an reply that we tried to contacting but couldn't reach.

Samsung ceo,

I called samsung customer care around 12:40 am, he once again tried to fool me by saying that you will get a call from senior department, and you gets call time and again by our seniors like ravi (Excletion desk), on[protected] at 9:54 am please check recording of this call, i am surprises that you guys at samsung fools us by falls promises and claims that you gets calls, i never get a single a call from so senior desk baring a call from puri on[protected],

Dear samsung,
I am very much mentally harassed by the service as i called your service centre more than 100 times but they could only told me that our team is working on the issue and will call you whitin an hour, within day, tomorrow but not any promises kept.. I am physically harassed also by not availing ac facility for 20 days now provided i have invested rs. 43500/- for same. I don't want any reason of delay and all as you made your product available in the market for sale you must have provided the parts also...

You guys thinks that you are claver enough, you sent me mail at 6:12 pm and tomorrow is saturday i can't contact you till monday it will delayed the process by 2 days more.

For such mental harassment i will not leave you happy,. If you will continue playing tricks with me by changing one digit of my registred contact numbers and mailing me this late.. The least i want is a new as with compensation of 20 days with ac

I have filed a case in consumer forum and ministry of consumer affairs i will see you there if you failed to provide the solution and ammend your way to behave with customer.

It is very shameful that i have been writting to ceo samsung fro last 20 days but you are not responding

I request to please look into the matter and miss conduct of case done by mr. Pradeep kumar suri and take sting action against him, i have mentioned the things how mr. Suri deliberately delayed the service by not calling me, and mailing me in last hours on working days... Can't he call me the working days so i had enough time to respond without waiting for two long days to reopen your office... I assume that samsung ia professional organization and can't bare employee like mr. Suri

Thanks &ampamp regards
M. A ansari
[protected]
Counselor answer
Dear mr. Andari,

Greetings of the day!

This is rakesh from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 21/07/2017 regarding your complaint for your samsung air conditioner with model
Number - ar18mv5hgtsnna and serial number - 03wdppcj401797e.

We would like to inform that we are forwarding your case to our escalations team and it would shortly get in touch with you for further discussion. Thanks for your patience.

Assuring you the best services always.

Warm regards,

Rakesh roy

Senior executive, customer experience

Samsung india electronics pvt. Ltd.
What about the delay in service... I need compensation for that... If you won't provide it i have already lodge complaint in consumer forum and ministry... And what about the mis conduct of case by mr. Puri... What action have you taken against him... Who is sole responsible for the delay... I have provided details of whole lot of cheating done with me like changing my registered numbers that too only one digit of my registered numbers is this the policy of samsung...
Not contacting customer for 5-6 days when the customer is calling you 4-5 times in a day and getting response that you will be contacted soon... Is this the policy of samsung... For 5 months warranty extension you took 1 week to respond... Is this the samsung policy... Your service center guys promised the customer that you will get response in evening and tomorrow and i didn't get call for a week is this the policy of samsung... Please let me know if this is the policy of samsung i am returning your ac to your ho coloring it black

What about the delay in service... I need compensation for that... If you won't provide it i have already lodge complaint in consumer forum and ministry... And what about the mis conduct of case by mr. Puri... What action have you taken against him... Who is sole responsible for the delay... I have provided details of whole lot of cheating done with me like changing my registered numbers that too only one digit of my registered numbers is this the policy of samsung...
Not contacting customer for 5-6 days when the customer is calling you 4-5 times in a day and getting response that you will be contacted soon... Is this the policy of samsung... For 5 months warranty extension you took 1 week to respond... Is this the samsung policy... Your service center guys promised the customer that you will get response in evening and tomorrow and i didn't get call for a week is this the policy of samsung... Please let me know if this is the policy of samsung i am returning your ac to your ho coloring it black

Dear samsung
I have written to you many times but i am not getting any rrsponse from your side, this is very unprofessional behiviour of your staff.

I need to mrntion one name of a person tarun goyal, you staff at your toll free number if he rightly said his name as of many of your staff promised that our concern team will call yoi but no body called, he also told me on call on[protected] at somewher 8:30pm to 9:30 pm that concern team will contact me but no body contacted he even promised me that if no body will contact i will call you and arrange a conference call but as of many of your staffs he also not kept his promise, when i called him in evening of[protected] he argued and then told me that yout case is closed but my ac is not repaired yet and i didnt get any compensation and with out informinhe how dare you closed the complaint now what about my mony and mental and physical harasment i went through. You are requested to reply in this line not you system generated mail.

I once got ypur mail on[protected] where it is mentioned that as discussed with you. But nobody called and discussed the things

Dear mr. Ansari,

Greetings of the day!

This is rakesh from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 21/07/2017 regarding your complaint for your samsung air conditioner with model number - ar18mv5hgtsnna and serial number 03wdppcj401797e.

We would like to inform you that we have already discussed your case with our management and provided you with the best possible solution. I. E. Repair as per quality hence offered 5 months extended warranty but we not received your confirmation.

Please understand that we essentially need to function in conformity to the company’s polices and hence we would not be able to cater to your request for exchange.

Your understanding in this regards is highly appreciated.

Thanks and assuring you the best services always.

Warm regards,

Rakesh roy

Senior executive, customer experience

Samsung india electronics pvt. Ltd.
Counselor answer
Dear mr. Ansari,

Greetings of the day!

This is rakesh from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 29/07/2017 regarding your complaint for your samsung air conditioner with model number - ar18mv5hgtsnna and serial number - 03wdppdj401797.

We would like to inform you that your complaint is still under progress with our concern team.

The concerned team would soon get in touch with you for further updates. We request you to bear with us until then.

Thanks and assuring you the best services always.

Warm regards,

Rakesh roy

Senior executive, customer experience

Samsung india electronics pvt. Ltd.

Dear samsung,
I have lodge a complaint regarding problem in my ac on 03-07-17 at 8:39 am your engineer visited me on[protected] at 4 :00 pm now the issue is am single and go to office i took leave today for this ac repair, your engineer told me that ac have some part damaged from inside and it will take 5-6 days to repair, now i want the compensation for living without ac for the days u will take to repair it, if you are not able to compensate please take this ac away i will take another route.

Most impotently you don't need to forward this to your customer service for call who just talk and dont provide result, hope some person who has the authority will call me only

Thanks and regard
M. A ansari
[protected]

Dear samsung,

I am highly dissatisfied with your services, a person name pradeep called me discussing all the nonsense of gst, parts issue and all i have asked following there which he couldn't fulfill.
1. Replacement of ac with new one
2. Removal of ac permanently
3. Compensation for installing a ac till repair
4. Provide alternate ac.

I need rs. 1 lac compensation for the delay in service and mental harassment i faced and the heat for which i invested rs. 50000/- for samsung ac which i could not availed.

Please respond on these points.

Dear samsung,
I am very much mentally harassed by the service as i called your service centre more than 100 times but they could only told me that our team is working on the issue and will call you whitin an hour, within day, tomorrow but not any promises kept.. I am physically harassed also by not availing ac facility for 20 days now provided i have invested rs. 43500/- for same. I don't want any reason of delay and all as you made your product available in the market for sale you must have provided the parts also...

You guys thinks that you are claver enough, you sent me mail at 6:12 pm and tomorrow is saturday i can't contact you till monday it will delayed the process by 2 days more.

For such mental harassment i will not leave you happy,. If you will continue playing tricks with me by changing one digit of my registred contact numbers and mailing me this late.. The least i want is a new as with compensation of 20 days with ac

I have filed a case in consumer forum and ministry of consumer affairs i will see you there if you failed to provide the solution and ammend your way to behave with customer.

It is very shameful that i have been writting to ceo samsung fro last 20 days but you are not responding

I request to please look into the matter and miss conduct of case done by mr. Pradeep kumar suri and take sting action against him, i have mentioned the things how mr. Suri deliberately delayed the service by not calling me, and mailing me in last hours on working days... Can't he call me the working days so i had enough time to respond without waiting for two long days to reopen your office... I assume that samsung ia professional organization and can't bare employee like mr. Suri

Dear samsung
I have written to you many times but i am not getting any rrsponse from your side, this is very unprofessional behiviour of your staff.

I need to mrntion one name of a person tarun goyal, you staff at your toll free number if he rightly said his name as of many of your staff promised that our concern team will call yoi but no body called, he also told me on call on[protected] at somewher 8:30pm to 9:30 pm that concern team will contact me but no body contacted he even promised me that if no body will contact i will call you and arrange a conference call but as of many of your staffs he also not kept his promise, when i called him in evening of[protected] he argued and then told me that yout case is closed but my ac is not repaired yet and i didnt get any compensation and with out informinhe how dare you closed the complaint now what about my mony and mental and physical harasment i went through. You are requested to reply in this line not you system generated mail.

I once got ypur mail on[protected] where it is mentioned that as discussed with you. But nobody called and discussed the things

Dear samsung,
I am forced to write to you
I have lodge a complaint regarding problem in my ac on 03-07-17 at 8:39 am your engineer visited me on[protected] at 4 :00 pm now the issue is am single and go to office i took leave today for this ac repair, your engineer told me that ac have some part damaged from inside and it will take 5-6 days to repair, now i want the compensation for living without ac for the days u will take to repair it, if you are not able to compensate please take this ac away i will take another route.
Most impotently you don't need to forward this to your customer service for call who just talk and don't provide result, hope some person who has the authority will call me only
1. Replacement of ac with new one
2. Removal of ac permanently
3. Compensation for installing a ac till repair
4. Provide alternate ac.
I need rs.1 lac as compensation for the misconduct and false promises by your customer executives and you officers and the false promises they made during our conversations
Few names of your executives from ac customer care is
Ankit
Abhishek
Kanika etc

I am amazed that there is no response after so many calls in last 15 days to your service center, in fact the ceo office is not responding as well, now i am moving to consumer court and returning your ac coloring it black to your head office.

They have changed my contact detail [protected] to [protected] in the system so that when i call for the same complaint to service center the don't recognize me and ask to register new complaint

Is this the way the should do, i am very unhappy with your customer support

I called samsung support and get connected to rohit kumar at 4:54 am on 18 july 2017 he told me that my register number is different why the hell is this happening

No body is coming with solution

Thanks and regard
M. A ansari
[protected]
Counselor answer
Dear mr. Ansari,

Greetings of the day!

This is rakesh from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product.

This is in reference to your email dated 21/07/2017 regarding your complaint for your samsung air conditioner with model number - ar18mv5hgtsnna and serial number 03wdppcj401797e.

We would like to inform you that we have already discussed your case with our management and provided you with the best possible solution. I. E. Repair as per quality hence offered 5 months extended warranty but we not received your confirmation.

Please understand that we essentially need to function in conformity to the company’s polices and hence we would not be able to cater to your request for exchange.

Your understanding in this regards is highly appreciated.

Thanks and assuring you the best services always.

Warm regards,

Rakesh roy

Senior executive, customer experience

Samsung india electronics pvt. Ltd.

I bought a new cell phone from amazon web site samsung c 7 pro at 1 julai 2017 and my phone was droped by my hand on my west height and phone was dammaged. Before this i use more adriod phone but this phone is really bad.
Really the quality of display and glass and body is realy too bad.
So i request to refund my amount that i charged for repair of my phone.
Shiva jatav
[protected]
New delhi

The refrigerator was bought two years ago at delhi. This has not been serviced so far. Also some plastic trays have been broken. We have now shifted from delhi. The old address was c-1/79, bapanagar, dr zakhir hussain road, new delhi-110003. The present address is 1191, sector-7, panchkula, haryana - 134109. Tel;[protected]; mob;[protected]. The refrigerator is working fine

Hi,

This is to inform you that i bought a samsung 7kg front load fully automatic washing machine from the vasant vihar basant lok store of samsung, invoice no. 288/vv/17-18, the salesman name was shaan mohammed and his employee code stated by him is[protected], his mobile number is [protected]. Before buying the machine, we categorically informed him that we will have to place the machine in the balcony and there is no water supply in the balcony and the water supply will have to come through the washroom situated outside the room, he told us that this can be managed by the engineer and will not be a problem, we bought the machine going by his commitment, when the engineer arrived today to install and give demo, we were shocked to know from the engineer that the distance of almost 10 meters can't be managed since water pressure will be subdued.

This has caused me all kinds of problems, 1st of all my entire day got wasted only to figure out what to do in this scenario, the sales guy shanu or shaan mohammed simply left me stranded.

He caused this by doing the following:

1. When we informed him about the water supply concern at our house, he never told me that the distance between the machine and water supply should be less than 5 meters.

2. He never asked me how much will be the distance between the water supply and the machine.

Why should i as a buyer suffer because of missing information provided by samsung sales guy, i need samsung team to make good my losses with immediate effect. I have the recordings of the calls where shaan mohammed has accepted that he did not inform me about the 5 meter thing and nor did he ask me about the distance between the water supply and machine.

This recording can be shared with the samsung team any time they ask for it.

Hoping for a prompt resolution.

Thanks & regards
Sandeep chhabra