Samsung India Complaints & Reviews

Hi...
This is ravi bhansali from pune city... I would like to put to your notice that i am highly dissappoint with the samsung product i am using. I actually bought a samsung j7 2 months ago..
It was a brand new pack phone from your authorised dealer.
Everytime i call someone or i receive a call.. I can only hear the conversation for first 10 to 15 seconds.. After that the voice is not heard from the other side and theres lot of disturbance.
I tried changing my sim card that too didnt help.. Also i went to the service centre in pune where i was told it needs a software upgrade and all my data in the phone will be lost.. I had some important data but still i agreed as i had no choice..
But that too didnt help...
I dont know what to do.. I feel cheated.. Its very irritating and annoying to use a phone like this. I would request you to look into the matter and provide some permanant solution to this.. I have no patience to go to the service centre and go through the same process again..
I am attaching the pic of the bar code of the phone
Ravi a bhansali
[protected]

We had purchased subject fridge 15 days before. From first day itself its cooling is very less. Your three service enginer have visited but could not provide any solution. We desparstely want to use it but unable to use it.
We do not know what action is being taken by your service engineer, as we have not been given any thing in writing.
Please let us know the status and help us to provide its replacement.
Col p m singh
Mob-[protected]

I'm not satisfied with the music app that samsung gave me sound alive is good but it should be have more number of equalizer sounds settings like hip hop, r&b, bass booster, acoustic these eq should be added and 10 db should be taken to 15 db please do improve music app i'm using s8 plus samsung mobile and i like the way you designed the music player

Memory card not working 128 gb...& 64 gb plz... Plz... My help.
My phone number [protected] plz plz plz plz contect my number [protected] amritsar verka punjab

Dear sir/madam,
I have purchased a mobile phone of samsung (On next).
It's back camera glass has broken and i have visited samsung mobile service centre (Bhiwadi-301019 service centre) four times in last month but spare part is not available. Every time i visit the service centre, they say that come after seven days but to no effect. Please see and resolve the issue.
Regards
Susanta chand
[protected]

I was of the opinion that if a home appliance goes out of order or something goes wrong, it is better to make a complaint with the concerned company and let the company person review it. I think i was grossly mistaken. I have a 150ltr samsung refrigerator which developed some cooling issues 2 months back. A samsung personnel came and took it to the repair facility, charged us rs 3500 saying they have replaced some parts. It again stopped working after a few days. We registered a complaint, a person came and told us the compressor needs changing and it would cost around rs 9000. We showed it to a local repair man and he corrected our problem for just rs 650 and its working fine.

Hello i purchased samsung s8 mobile recently from samsung store with an offer of free wireless charger. After recieving the code on the new mobile i tried to apply the code to redeem the charger online but the website showed and error of invalid code. This error was shown again after a week and till now i am not able to redeem the charger which samsung is offering so i would like new buyers od samsung s8 to be careful and get a thorough check of the offer status before buying new samsung s8...

Model : rt40mams1/xtl
My above refrigerator is creating problem on and off for last 18 months and whenever i call the service engineer, he charges hefty sum.in total i have paid approx rs.15000/- in last 18 months
.
Most of the receipts are attached.
I want full refund of my money paid

Rajkumar dhanuka
Ec - 49, deshbandhunagar
Baguiati,, kolkata
Phone :[protected]

Model no. : rt40mams1/xtl
This refrigerator is giving problems for last 18 months and for repairs i have incurred more than rs.15000.
Cash receipt no. Dt. Amount
6258 18/01/2017 460
7188 24/02/2017 5268
9950 17/06/2017 1224
T/720 02/08/2017 3820
Service centre :
M/s. G. R. Tech
280/1, bangur avenue
Block a, near modern school
Kolkata - 55.
The company is cheating on and off in name of spares change and service charges. Please arrange to refund all my moneys paid as above
From :
Rajkumar dhanuka
Ec-49, desbandhunagar
Baguiati
Kolkata - 700059
Phone : [protected]

Samsumg galaxy j7 max procured from 3g mobile world calicut on 17/7/2017 invoice no. 1/kin/4014. It got sucked and not even to power off the system. It happened within 13 days of procurement and we have given back the system on 29th /7/17 and they have collected the entire box with charger and assuring that we
Will replace the set. After two days they informed that it is software damage and we have replace the software. But i requestd them to complete replacement of the piece with other model and iam ready to pay the any changes in rates byt they deined and compelling me to take back that produst. Being a normal citizen i dont want that set which is not a emiting heat also. They told me tha they changed the the software. But ilost the faith in that set and kindly replace the set with anew one.

I

My phone details
Imei: [protected]
Model name: sm-j200g
Manufacturer: samsung
Carrier: reliance jio
Last activity seen on: jul 30, 2017

Registered date: nov 9, 2016

Last location: https://www.google.com/maps/place/CADD+Centre/@30.3032896, 78.052533, 19z/data=! 4m5! 3m4! 1s0x0:0xb98d465b604e9f12! 8m2! 3d30.30326! 4d78.052687? Hl=en

Name: narendra panwar

More than a week and samsung is not able send their technician on time.. After continuous followup they send a technician and he goes back after checking the fridge because for the problem my fridge is having they will send some other one on next day... Again 2-3 days passed no one came and contacted me, while this i was mailing and calling them. After 2-3 days of calling and following i receive a call from their technician who was talking so rudely as i was calling him for free favor. He disconnected my call in middle and said that he cant confirm whether he will visit in a day or not... Total experience was really humiliating leave apart that the fridge can be repaired or not... They all are untrained and liars in samsung.

I registered a complaint for defect in led panel for 32 inch smart led tv.
Till now it has not been resolved and service center makes new excuses very week and postpone to a new date.
Within 8 months of purchase the led has defects in it.
Tv is within warranty period and i am not getting any satisfactory response from samsung. Request number - [protected].

Respected sir,
I had already registered a complaint in indian consumer complaints forum on 22/6/17, with complaint no (Samsung india complaint status update [id: 1608472]). Today when i visited the site & i found that it is marked as resolved. This marking has done without my knowledge, that's why i'm registering this as a new complaint.
I have been registered a complaint about the refrigerator which is not working properly on 09/06/2017, the request no. [protected]. The complaint is that the food and vegetables that we keep in the fridge is getting frozen. The temp. Setting is -20 and 3. I bought this fridge on 20/12/2014. One of the engineer visited my house on 12/6/2017 and ask me to off the fridge for 24 hrs., & i did the same & inform them it is showing the same complaint. After that they told me that the sensor is having the complaint and they changed the sensor on 06/7/2017 and i paid for the same. After half an hour the fridge had completely out of service. Again i made a complaint and the request no. [protected]. After one week the engineer visited the house & inform me that the pcb is having the complaint & they bought a new pcb on 24/7/17 & service person understood that it was not working properly.
Yesterday (2/8/17) again they visited and connected a pcb and ask me to pay rs. 3520/- and i told them i will pay the amount after 2 days, let me make sure the fridge is working properly. But still the complaint is there. Yesterday night i kept a bowl with full of water inside fridge, by today morning it had become ice. The compressor is not getting off, full time it is on.
I can't able use the fridge properly for the last 2 months. Please do the needful.

Gincy siju

Samsung service center given me wrong commitment and till now from the past 1 month there is no proper responds. I gave my led tv for service. They said main board problem to proceed further they need advance payment for the part. I gave advance rs.4000. Then again they sai plasma prblm again rs.3000 part have to change. I declined the service and asked for my advance back. At the same time i made a offer to take the tv without servicing at the cost what the decide. They said the tv is worth only rs.2000. I agreeed that price. They promised me to give back my advance amount rs.4000 and tv price rs.2000 total rs.6000 in two days. But for the past one month there is no proper responds from them. The excutive always telling have to ask to manager. 2 days back i received advance amount 4000 only. Still they keep my tv and not paid for my amount rs.2000. My mobile number [protected]. My email [protected]@gmail.com

Dear sir,
I was facing many difficulties without my phone. My phone creating the problem in mother board. I was submitted my phone twice in last one month last i was dated 27th july 2017 submitted in service center : [protected] maa communication address?: a-180, ground floor kotla delhi-110003.
Mobile sumsung j2 model no. Snj200gzdhins
The customer care said that your phone crating some motherboard problem we solve this problem one or two days. But still i am spending my 3 or 4 hour in sum sung customer care centre. I am working in private job. I survive my job for this kind of phone creating problem again and again. I request you that solve this problem as soon as possible. If this problem create again in future i will see in consumer court.

Regards
Mr. Darshan mashiwal
Mob: [protected]

This is a complaint against bir electronics pvt. Ltd. Guwahati and samsung service centre for their terrible handling of customer service towards repairing my refrigerator with model number rl41wcps1/xtl. I had problem with my refrigerator as the top portion of the fridge was not cooling but the freezer below had no problem. Few samsung people have come and checked after repeated calls but the issue wasn't resolved and then the fridge was finally taken to the service centre and i paid almost 4000 for it and got back the fridge on 20th of july but the fridge started not working immediately from the next day. I called the people from samsung and bir electronics and they have been making false promises each day about visiting once again. I demand justice for all the inconveniences caused to me or give me a full refund of what i had to pay. Now the refrigerator doesn't work at all after coming from the service centre. Hopeless samsung service. Resolve my issue or i will not hesitate to sue you all on to the consumer court. I am attaching the service bills along with this complaint.

Reference: complaint reference no. [protected] of samsung a7i model mobile phone amounting to indian rupees 26, 900/- (Registered mobile no. [protected])

It is needless to mention here that i am a citizen of gwalior (Madhya pradesh)- india and having registered mobile no. [protected]. I am very much fond of your renowned samsung company. Really, it is a worldwide and reliable company in the world. I feel proud to say that not only me but whole of my family as well as relatives and friends are impressed with all product of your esteemed company.

Even the above narration, i have suffered by company and details are as under:

1. I had purchased a samsung a7i model mobile phone amounting to rs. 26, 900/- (Twenty six thousand and nine hundred only) on 04/09/2016, from reliance degital, deendayal city mall, gwalior (Madhya pradesh)-india.

2. That, i was very much pleased to have a samsung a7i model mobile phone with me upto febrary, 2017 (Five months only). At the end of february, 2017, one day, when i saw on using its battery upto 90% and it has gone switched off. Days had gone ultimately in the month of may, 2017 after using its battery by 50% and got switched off. During these days i had contacted to customer care several time but they always stated that there might be software updation problem and get it updated to resolve your problem.

3. That, on 25, may, 2017, i rushed to authorised service centre of samsung a7i model mobile in my city (Gwalior) situated hello enterprises, padav, gwalior to resolve my above problem, there i met to an engineer who was on day and he had received my mobile and he started software updation but all of a sudden its battery had gone bloomed and averted that my mobile is under “battery and pba problem” he said that they we will replace or reform within seven to ten days as my mobile is under warranty period. But, i am astonished to state that even inspite of one month while i am in touch with officials of the mobile service centre, gwalior (Where i am residing) as well as customer care at toll free no. [protected] for repairing or replacing of my mobile, they are fail to satisfy me because i am receiving only one or the other reasons from there end on complaint reference no. [protected] (My registered mobile no. Is [protected]) the official who have received my calls on toll free no. [protected] have forwarded my calls to senior officer of their department and they further forwarded to responsible heads viz asm, bsm and rsm but upto now neither i have got my repaired mobile nor replaced mobile. I am now fed up what to do and suffering from mental, physical and monitory agony for above reason only.

In this peculiar circumstances, i have to approach to the competent authority of samsung mobile company for resolving my problem and aspiring for justice at the earliest. Otherwise, i will have left no option except to approach before the appropriate court of law for demand of justice.

An early reply from your end is solicited
Yours truly,

(Avnish sharma)
Mobile no. [protected]
E-mail: [protected]@gmail.com

We are complaining from last 3 months (Dated 17.05.17) but the company didn't take any responsibility. Still we get call from company for technician visit. For last 3 months number of technicians had visited but problem has not solved.
Now why another technician wants to come? They couldn't found problem yet? How many people will come to see the problem? And how many months we have to wait? Do you feel that we have to wait till warranty period will expire? Company technician already changed pcb for 2 times & also modify door. Why company is not excepting that their product is faulty.
We wait a lot. We are requested many times to replace my fridge but all time company wants to take a chance for repair. We agreed for that also. From company service department mr. Umang told us that give them a chance to repair fridge & they will give us 5 months extended warranty, but my problem has not resolved yet. Now i want my money back & i want your decision within 24 hours. Otherwise i am going to complain consumer court.

I have given my samsung j2 mobile on 19th july to samsung authorised service centre at aashiana lucknow, they said come after 2 days then they said came on 29th july.
Then today on 2nd august i bring my mobile without repair due to service centre misbehaviour.
Customer care number : ccn03233 118
Samsung service center 3 region : uttar pradesh city : lucknow
Service center:cooling point
Address:k2-16/17, aashiyana, near power house crossing, lucknow
Service center support number:[protected]

Kindly do needful.

Regards,
Abhisha shukla
[protected]