Samsung India Complaints & Reviews

I had brought s7 edge in september 2016 and am facing problem with phone freezing/hanging/ auto rebooting itself multiple times.

Phone was given to service center in may, july01, july 21.. Since i have asked for replacement as service center guys are not able to find a solution from last 15 days the phone is in service center (Rajajinagar bangalore) and now i am not getting any response from samsung head office, chennai and the guys in service center are asking me to contact them only.

This sort of service for a product which has a warranty of 1 year is pathetic, any other company would have exchanged the phone within 2 days but here samsung is neither responding back with a solution or a replacement of phone.

Can you provide me samsung head office number and mail id for escalation of such worse customer service

My washing machine was not working properly on 1st week of july for which a complaint was registered (Sr num -[protected]), it took almost two weeks to rectify this saying unavailability of parts. One week later the machine got issues again which was worse than the previous issue, now the machine is not even getting turned on, a complaint was registered on jul26th (Sr num -[protected]) for which technician came after 2 days and said the issue was with the same board, it then took another 3 days to get that board and when it was attached to the machine it was found that the issue was with some other parts which took another 3 days to arrive and then it was found that issue is with some other part which takes another 4-5 days to arrive. Its been almost a month that the machine has turned out to be useless and samsung is taking no action on it.

Since i bought my sm-a510fzkfins on dated[protected] of 22000 from an authorised dealer, i got software issues regarding wi-fi, networking, heating.
And there is big problem i m getting in my phone is it unable of getting on.. It seems to show only samsung logo with heat while switching on. I sent my phone at the customer care, they replace my screen to resolve this issue on 12/07/2017 but my phone is getting the same issues... Again and again i went to customer care.. They operate it but i m not getting any quality work from them.. And having the same issues back to back... I m very ridiculously upset from the service provided to me. I went to customer care centre 6 times since i bought my phone and they have only 3 times record as they didn't even save my record. Service centre broke my back glass by themselves with just panic problem with me and with this broken back glass they put minus 3 month warranty of my phone. I got depressed with your services. I want replacement repair or extend warranty if
I didn't get any of this i will go to the consumer court. Company did a fraud on me of sold me defected phone even customer service is more even bad. I want my solution as possible as soon. Thank you.

I had book a call to samsung care on 21st may 2017 about my freeze cooling problem.
The complaint was successfully registered and service provider visited next day and said compressor and pcb not working. The compressor is in guarantee of 10 years therefore you haven't pay for it but the pcb not in warranty so that's charge is ₹3850/- and service charge is ₹345/- and also need to gas filling that's charge is 1200 with tax. He told me that please change it then your freeze is working properly.
After all i pay all above amount and my freeze is completed on 4th june that is working properly., but within 2 days the problem is persist the cooling is very slow or bad. Once again it is problem not able to cool then i had call to the service provider about who repair it.
He told me that please use it the problem is automatically resolve in a week because the compressor, pcb is new and gas getting charge. If after a week the problem is continue then i will come again. But after 15 day he is not coming to service on my many times calling.
Therefore on 29rh june once again i call to customer care and registered a complaint about my freeze cooling problem. Next day amazing that service provider is near to me and checking the freeze and told me that you have to pay me the service charge and gas filling again. I'm not satisfied from him called to customer care about charges and their response is shocking they told me you haven't pay again for that and you don't worry i registered your complaint and giving me the complaint number.
From 29th june i'm continuing calling to them about my problem solution but till now 4th august my problem is still pending. I'm enjoying my freeze. Please help me or advice to resolve my problem i'm in very very tensioning to follow them from a long time. So please help me...

To,
Sir/madam


I purches j7 prime mobile 5 month before after 2month having charging problem i have changed charger after that problem not resolve. I see my phone at near by service center kotalamubarkpur new delhi they change charging jeck after that phone charge properly but network problem arised. Again going to service center. Say that coming tommarow i going next day they handover phone to me i check my phone still net not working again i am going to center say phone left hear for 2 days i am going today after three day they say that the mother bord is reqire to change and part is not available now phone is ready after 6 day.
Sir i am deppressed now i visit 4-5 times to service center now i think to going at consumer court sir please help and resolve my problem.

Regards
Rajesh kumar saini
[protected]
New delhi

Sir,
This is to inform u that i deposited my samsung note 3 neo (Model no. - sm n7505) at s. P. Communication, shop no. 16, 1st floor, manglam tower, golaghar, gorakhpur on 1st july 2017 for repair as its display was not working but the repairing was not done and i have not received my mobile till today.

Firstly, s. P. Communication told me to give my mobile on 11th july then 21st july then 28th july and then 04th august 2017 but i have not received my mobile till today[protected].
You are requested to provide my mobile as soon as possible.

Saurabh kumar srivastava
[protected], [protected]
Ews - 37, behind of seyhi flour mill, gda colony,
Medical college road,
Chargawan, gorakhpur
U. P. 273001

Hi,

My washing machine complaint number is [protected] is not addressed from past 2 weeks and we have reached out customer care several times.

At last someone from samsung called us saying the technician is residing in a far place from my address and is not willing to attend and got an assurance that he will send another person.

Unfortunately today the complaint is cancelled with fault reason that... Customer is not reachable..

We are disappointed with such an ugly service that after 2 weeks people cancelled addressing and without even calling us.

We have raised another request but it is also assigned to the same technician who is not willing to serve us. Hope the same will be repeated after 2 weeks.

Can anyone look into this matter and do needful, or else tell us at least whether you are willing to help customers or not.

Thanks,

Lakshmi narayana inguva

+[protected]

Disgusting and utterly rude and un cooperative behaviour on behalf of your visiting technician towards senior citizens... Shame on you'll.
I'm her son who purchased this washing machine for my elderly parents as a gift i just got a call from them on this incident and am upset.
Carmel dsylva
Washing machine purchased from croma linking road
W/m tl 6.2 kg wa62m4300hp/tl slv
Respond to [protected]@yahoo.com

Hi...
This is ravi bhansali from pune city... I would like to put to your notice that i am highly dissappoint with the samsung product i am using. I actually bought a samsung j7 2 months ago..
It was a brand new pack phone from your authorised dealer.
Everytime i call someone or i receive a call.. I can only hear the conversation for first 10 to 15 seconds.. After that the voice is not heard from the other side and theres lot of disturbance.
I tried changing my sim card that too didnt help.. Also i went to the service centre in pune where i was told it needs a software upgrade and all my data in the phone will be lost.. I had some important data but still i agreed as i had no choice..
But that too didnt help...
I dont know what to do.. I feel cheated.. Its very irritating and annoying to use a phone like this. I would request you to look into the matter and provide some permanant solution to this.. I have no patience to go to the service centre and go through the same process again..
I am attaching the pic of the bar code of the phone
Ravi a bhansali
[protected]

We had purchased subject fridge 15 days before. From first day itself its cooling is very less. Your three service enginer have visited but could not provide any solution. We desparstely want to use it but unable to use it.
We do not know what action is being taken by your service engineer, as we have not been given any thing in writing.
Please let us know the status and help us to provide its replacement.
Col p m singh
Mob-[protected]

I'm not satisfied with the music app that samsung gave me sound alive is good but it should be have more number of equalizer sounds settings like hip hop, r&b, bass booster, acoustic these eq should be added and 10 db should be taken to 15 db please do improve music app i'm using s8 plus samsung mobile and i like the way you designed the music player

Memory card not working 128 gb...& 64 gb plz... Plz... My help.
My phone number [protected] plz plz plz plz contect my number [protected] amritsar verka punjab

Dear sir/madam,
I have purchased a mobile phone of samsung (On next).
It's back camera glass has broken and i have visited samsung mobile service centre (Bhiwadi-301019 service centre) four times in last month but spare part is not available. Every time i visit the service centre, they say that come after seven days but to no effect. Please see and resolve the issue.
Regards
Susanta chand
[protected]

I was of the opinion that if a home appliance goes out of order or something goes wrong, it is better to make a complaint with the concerned company and let the company person review it. I think i was grossly mistaken. I have a 150ltr samsung refrigerator which developed some cooling issues 2 months back. A samsung personnel came and took it to the repair facility, charged us rs 3500 saying they have replaced some parts. It again stopped working after a few days. We registered a complaint, a person came and told us the compressor needs changing and it would cost around rs 9000. We showed it to a local repair man and he corrected our problem for just rs 650 and its working fine.

Hello i purchased samsung s8 mobile recently from samsung store with an offer of free wireless charger. After recieving the code on the new mobile i tried to apply the code to redeem the charger online but the website showed and error of invalid code. This error was shown again after a week and till now i am not able to redeem the charger which samsung is offering so i would like new buyers od samsung s8 to be careful and get a thorough check of the offer status before buying new samsung s8...

Model : rt40mams1/xtl
My above refrigerator is creating problem on and off for last 18 months and whenever i call the service engineer, he charges hefty sum.in total i have paid approx rs.15000/- in last 18 months
.
Most of the receipts are attached.
I want full refund of my money paid

Rajkumar dhanuka
Ec - 49, deshbandhunagar
Baguiati,, kolkata
Phone :[protected]

Model no. : rt40mams1/xtl
This refrigerator is giving problems for last 18 months and for repairs i have incurred more than rs.15000.
Cash receipt no. Dt. Amount
6258 18/01/2017 460
7188 24/02/2017 5268
9950 17/06/2017 1224
T/720 02/08/2017 3820
Service centre :
M/s. G. R. Tech
280/1, bangur avenue
Block a, near modern school
Kolkata - 55.
The company is cheating on and off in name of spares change and service charges. Please arrange to refund all my moneys paid as above
From :
Rajkumar dhanuka
Ec-49, desbandhunagar
Baguiati
Kolkata - 700059
Phone : [protected]

Samsumg galaxy j7 max procured from 3g mobile world calicut on 17/7/2017 invoice no. 1/kin/4014. It got sucked and not even to power off the system. It happened within 13 days of procurement and we have given back the system on 29th /7/17 and they have collected the entire box with charger and assuring that we
Will replace the set. After two days they informed that it is software damage and we have replace the software. But i requestd them to complete replacement of the piece with other model and iam ready to pay the any changes in rates byt they deined and compelling me to take back that produst. Being a normal citizen i dont want that set which is not a emiting heat also. They told me tha they changed the the software. But ilost the faith in that set and kindly replace the set with anew one.

I

My phone details
Imei: [protected]
Model name: sm-j200g
Manufacturer: samsung
Carrier: reliance jio
Last activity seen on: jul 30, 2017

Registered date: nov 9, 2016

Last location: https://www.google.com/maps/place/CADD+Centre/@30.3032896, 78.052533, 19z/data=! 4m5! 3m4! 1s0x0:0xb98d465b604e9f12! 8m2! 3d30.30326! 4d78.052687? Hl=en

Name: narendra panwar

More than a week and samsung is not able send their technician on time.. After continuous followup they send a technician and he goes back after checking the fridge because for the problem my fridge is having they will send some other one on next day... Again 2-3 days passed no one came and contacted me, while this i was mailing and calling them. After 2-3 days of calling and following i receive a call from their technician who was talking so rudely as i was calling him for free favor. He disconnected my call in middle and said that he cant confirm whether he will visit in a day or not... Total experience was really humiliating leave apart that the fridge can be repaired or not... They all are untrained and liars in samsung.