Samsung India Complaints & Reviews

I submit the phone samsung galaxy y mobile in the maa service center, kotla mubarak pur, delhi on 26.07.2017, and the executive told me that i will get a call from the samsung service center about the expenses in repairing the same, regarding the expense in the phone repair, but i didnt get any call and yesterday i got msg that my phone has repaired and collect the same, when they didnt ask me about the expenses accepted to me, whether i want to repair the same with the price, the charges they didnt told me, how come they can proceed further without my nod.

Samsung india — 2-years old, not cooling-double door model-0339 rt-36 hdryesa
Dear chairman - md, samsung india.
2-door rt-36 hdryesa/tl purchased 25-may 2015 - model-0339.
I am shocked to learn that 2-year double door - 325+ ltr-old fridge (High-end - model - invertor technology) has gone unserviceable; which was, never moved from its original place.
"no cooling". Complaint no.4242.033.104 dt 31-jul
Warranty told by help-line-to be 1- year? Fridge reads 10-years - compressor warranty?
In my 50 - years o[censored]sing various brands of fridges, its the first fridge to have packed up in 2-years.
Plz remember other fridges were loaded - unloaded - located - relocated while moving on transfers from one-corner to other-corner of india, in military moves.
Non of those 5-fridges gave trouble - each for 10-years atleast "trouble-free-services".
Shocking design, product quality, quality control & customer care.
I am told visiting charges rs300/- +gst + gas charging all-extra —

Are you not surprised/shocked with your customer care & quality control?
?
As a qc/qa - aerospace-university professor, and associated with a dozen of premier organisations —
I am shocked

Regards — [protected] — [protected]

[protected]@yahoo.co.in,
[protected]@amity. Edu,
Noida. [protected]@gmail.com

Gp capt praveen khanna, vashisht sewa medal,
G-914, jalvayu towers, sector-47, noida

Dear chairman - md, samsung india.

2-door rt-36 hdryesa/tl purchased 25-may 2015 - model-0339.
I am shocked to learn that 2-year double door - 325+ ltr-old fridge (High-end - model - invertor technology) has gone unserviceable; which was, never moved from its original place.
"no cooling". Complaint no.4242.033.104 dt 31-jul
Warranty told by help-line-to be 1- year? Fridge reads 10-years - compressor warranty?
In my 50 - years o[censored]sing various brands of fridges, its the first fridge to have packed up in 2-years.
Plz remember other fridges were loaded - unloaded - located - relocated while moving on transfers from one-corner to other-corner of india, in military moves.
Non of those 5-fridges gave trouble - each for 10-years atleast "trouble-free-services".
Shocking design, product quality, quality control & customer care.
I am told visiting charges rs300/- +gst + gas charging all-extra —

Are you not surprised/shocked with your customer care & quality control?
?
As a qc/qa - aerospace-university professor, and associated with a dozen of premier organisations —
I am shocked

Regards — [protected] — [protected]

[protected]@yahoo.co.in,
[protected]@amity. Edu,
Noida. [protected]@gmail.com

Gp capt praveen khanna, vashisht sewa medal,
G-914, jalvayu towers, sector-47, noida

We bought a new refrigerator on 15th july (Bill attached). It was delivered on 24th july. The refrigerator has damage (Swellings on one side) and the freezer door is a little loose.
Two technicians have already visited and have registered the complain.
We have spoken to the dealer but he is not ready to replace the fridge. He said he will repair and give it. As this is a new fridge, we require a replacement.

I putt my mobile phone for charging afer 1 hour i cgeck my phone itz screen is broken immediately i visit to samsung carecentre i told about my problem they ask me for new touch and display in rs5500 but it is in warranty (If phone fmget blast during charging who is reaponsible for it if we met with an accident or get any physical damage who is responsible for it?

I order for 32 inch led tv through amazon.in on 26th july, i was very much happy to receive the delivery of product before 24hrs and it was delivered on 27th july before 9.30 am. I called customer care on 28th july as i was asked to call on toll free number - i registered my request with request number - [protected] for arrange the engineer for installation, no person turned on 28th july, i called again on 29th july and i was assured that engineer will report for installation by 7 pm but no 1 turned, 30th july i again called and was assured to wait till 7 pm, details of engineer was received by msg but when tried calling on that number it was continuously switched off. Family members were waiting till 7pm for engineer to visit for installation but no one turned. Such a poor service in not at all expected for such a reputed organization from samsung. I can say this is pathetic as it is taking 3 days for installation of a simple led even when the service station is just located 6-7 kms from the delivery address... Poor communication, wrong commitment.

I allways been a fan of samsung phones, allways bought their newly relased phone. I had a love for their technology. Unfortunately everything busted to ground ever since i bought the galaxy s7 one of their flagships,.

Its only been around 8 month since i bought it, around 3 month before the battery started acting weird. Some time gets back of ony 3 to 4 (Screen on time) when the offical tested backup (Screen on time) is around 6 to 7 hours. Not just that while charging attimes i had noticed battery jumping to 100% from 97%. I been for a while now. I recently had to replace my display since it broke.

During replacemnt time i told the service centre guys about this problem but they didnt rectifyed it. Now problem is increasing day by day.. Phone over heating while using (Simply browsing for few minutes it heats up heavily).

Shame on you guys.. I always loved your phones thats the reason for purchasing s7
Not because i didnt liked iphone.
Despite your note7 disaster i thought. You guys value customer.
Now i am afraid if my s7 gona explode due to execessive heating.

The service centre at nit5 faridabad haryana has such poor service they are not able to resolve my issue since the last 1 week they even blamed me for the issue the behaviour of the employees is disgusting they donot even provide a standby device, they were having the device and they blamed me for the unauthorised software, the pathetic employees and service is what is my main concern and i want to inform i bought the galaxy a5 2017 model which i bought 1 month ago only no replacement not my issue resolved

A letter from my father, emailed to samsung more than 12 hrs ago, no response from them. It is regrettable that samsung should harass a couple who are both senior citizens, in this manner. The names from the original email have been deleted.

I had called the complaint centre yesterday (At~ 1725hrs) more than 24hrs ago and spoke to -, he was helpful and assured me that some senior would get in touch with me, in one hour. But obviously they are too busy to attend to our problem, i had asked him if i need to take up the matter with some consumer forum, but he said that it would be addressed.

Dear sir, i had purchased a samsung tv, led tvs 40j5100 from “girias” in 2nd block hrbr layout, bangalore 43, in aug 16.

I have had minor problems with the set from the start, my wife first called the complaint center in nov 2016, but unfortunately did not ask for a complaint number and so though it shows on your system we do not have a complaint number. Now for the last 3 months or so the problems have worsened and become quite severe. My son had logged a complaint on jul with the above mentioned complaint number.

We have had the following main problems;

1. On putting on the tv, many times, the screen gets suffused with a purple colour. Then the programme also shows against that colour. We then have to put off the tv and put it on again, for the normal colour to return.

2. Quite often the sound system goes off while the tv is on and we are watching a programme, for no apparent reason. Again we have to put off the tv for a while and put it on. At times this has to b repeated even twice.

3. A small white dot (Led dot) appears on the middle of the screen. We have been calling the local office to which we were directed., ie. Samsung services at[protected]. Subsequently “technicians” and “sr technicians “ have tried to repair the set.

The screen was changed and the led dot disappeared. However the other two major problems have remained. One technician changed the “mother board” but with no benefit. Recently one - came and changed an l shaped, blue coloured wire connection. On putting on the set the entire screen was purple in colour again. He said that it was “factory setting”!

My wife and i have been speaking to the office so often. We have interacted with the multiple people:

Names have been deleted -
All this has been of no avail. Persons named above have come and gone but the tv has remained the same. We hear that the head of the office is one -. He has not bothered to speak to us and the office will not give his number!

I served in the indian army for 35 years.

I have rarely encountered such callousness, inefficiency and indifference with other firms and service providers either in the public or private sector.

I hope you will be able to do something and make our samsung tv work well. I am now 78 yrs old, and when i got your tv set last year, i was hoping for a few years of trouble free service. I hope i was not wrong.

Please do something effective.

Thanking you,

Sincerely,

-

-

Bangalore

A microoven (Model 731 kds sl no. 0344) was purchased on 09 apr 14 at durgapur (Wb) india. The machine was working well till 25 jul 17. On the day i observed that there is irregular power supply in the machine and for that sometimes it is working and sometimes not. I registered a complaint at samsung delight service[protected] on 28 jul 18 vide service request [protected]. Service engineer (Mr sanjib) attended the complaint on 29 jul 17 pm hours. Without opening the machine, he opined that pcb of the machine is u/s and same is to be replaced. He estimated expenditure about rs. 1800/- for repair (Mentioned in writing at my home documents). As i was not satisfied with his assessment and not agreed for repair, he left my house immediately. Very surprisingly, the machine has started working from night on 29 jul 17. If the pcb of the machine is u/s, how it has started working from 29 jul 17 night. Without opening and checking the machine properly, how can an engineer assessed fault on pcb?

I had bought a samsung led tv model ua32f5100ar in 2013. I rarely used my tv and in total it won't have been used more than 6-7 months in last 3.5 years as i usually am not home for long. Few days back my display was not coming, however, the sound etc. Was fine. When the samsung engineer investigated, they said it would cost rs. 22 thousand to repair this. I was shocked because i had purchased this tv in 31k and now a days this kind of model from samsung costs 25k. I asked him whether anything else can be done or can be changed, he said entire display has to change and there is no other solution. I didn't go for repairing and thinking how these company loot us and make mockery of customers in india. They don't care about product quality or customer satisfaction and are just dumping third class product in india. I'm sure this won't be the case in usa where they have to maintain the quality.

This is absolutely not acceptable and i swear that going forward i won't take any product of samsung company and i'll publish this everywhere to ensure that customer understands how this company has just one intention of making money and not ensuring quality of the product. I feel cheated by samsung and their products. Others should be aware of this situation and look for good quality product in future.

Dear sir and mam,

I sanjay kumar residence h. No-h-49 nanak pura of new delhi moti bagh contact number [protected]. I am a very satisfied client of yours, when we talk about samsung the first thing that comes in mind is that the samsung in today's time is the most leading brand and no 1 brand. My whole family is using samsung phone from a very long time we have a7, s7edege, a5 and so on. When somebody ask me to refer a good brand for the anoriod phone i always say's samsung is the most trust worth company and a well known brand.

But this time i am really disappointed with samsung. Why??? Because last month i purchased samsung s8 in black color, and was really happy with the phone and you people also gifted me a wireless charger which i received after 25 days of my purchase. When i started using the wireless charger, i found that its charging is really slow, i called your customer care and they told that i need to update my software after that my phone will be comptable for the fast charging, so i updated my phone and after some time when i was using my phone i realized that my camera is not working at all.

I called your customer care department again then they checked it through tweeter technically and it started working and next morning again i faced the same problem and called the customer care again and this time they couldn't sort the issue so they asked me to take my phone in service center. I took my in service center they ask me to deposit my phone with them for a day so i did, next day when i went back to service center they told me that even after updating the software the camera was not working so they changed the camera then they come up with new thing saying that the problem is in motherboard we need to change that and i refused to take my phone back.

I am really tired of all this, and very disappointed with you people this time. I paid 57000/- for this phone and come up with this unknown problem in just a month's time, after paying this huge amount i'm not going to use a repaired phone at any cost as the fault is not from my end. I want my issue to be sorted asap. I need a replace for my phone (New phone) or else refund me my money.

Otherwise i'm going to take legal action. I seriously can not suggest anyone to buy an samsung.

I bought a fridge (320 lit) from sales emporium (South), kolkata on 26.04 2016 for rs 34500.
It started to malfunction (No cooling in refrigerator due to main pcb and d/sensor defect which was replaced on 20.09.2017.

The same problem recurred in may 2017. On 30.6.2017 the service centre was called for. The service engineer states that the unit must be shut down and kept open at regular intervals to prevent blocking of the vents with ice.

Is this the standard operating procedure for samsung refrigerators?

If not i want a proper check-up by a qualified engineer, otherwise i would like to have my defective unit replaced.

R

Hi team samsung,

This is regarding my samsung note 4 phone. I have purchased two samsung note 4 handset online @ 32000 each. Out of which mother board of one handset dead within warranty period and second one with in 15 months only. I have visited your service center in lucknow hazratganj. On my first visit after checking they said it’s a software fault and on my second visit they said it’s a mother board issue and you have to pay 12k for replacement then estimate increased to 16 k and finally they said you have to pay 18k plus taxes for mother board replacement.

Surprisingly the quality of premium segment range handset is unsatisfactory. I am ready to pay reasonable amount (Extended warranty cost) for motherboard replacement.

Now m not getting any support from your service department and i have started sharing my experience on social media (Face book), public places, twitter and to every one who so ever in my contact.
I have started advertising quality of your product. Should you buy or not. I have started updating my experience and review on gsmarena as well.

Regards,

Amit chowdhry
[protected]

Dear sir,
Please find attached bill and see what's the wrong and my complain is this service center had used new parts after service agent asked during check but did not checked due to power cut, he asked parts is new it will run and he gone his office then i checked after power come the same problem come, immediate inform to service center and agent but they were not listing please solve the mater.
Manoja kumar sahoo
[protected]

I am a samsung customer i bought samsung j14g (Imei no.:[protected]) on 10/04/2017 & it got complaint on 19/4/17. The reciever was not clear. And first service was conducted on 19/4/17 and they softwared the phone. On 12/5/17 the same problem repeated again the softwared the phone. On 16/5/17 they repalace the audio reciever. On 7/7/17 the board has been replaced on 29/07/2017 the phone became hang and i approach the same service centre they told me there they will observe the phone for 2 days and they give service accordingly as a customer their service center details given below
Service center details:
Tvs electronics limited
Authorised samsung service centre
11/380-b, 1st floor, global crest buldg.
Near maruti nexa showroom
Tb road kokalai tcr-680021
As a customer am not satisfyied by your service. Between 10/04/2017 & 29/07/2017. I had visited 5 times on service centre but no proper service had been done yet the problem repeated 5 times. So i need to get refund of the phone as a solution. I need to get a call from the authority within 7 days. If i didn't get a respond from you on after 05/08/2017. I will move on consumer court with a request for refunding. Here attach the scaned documents of job sheet & warranty details
Consumer phone number:[protected]

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Consumercomplaints.in › samsung india › samsung india — s7 edge one time screen replacement @990
[resolved] samsung india — s7 edge one time screen replacement @990

1 review
Pr priyanka presswala on jun 24, 2017
Submit a complaint
I have always been a loyal samsung customer using all samsung devices. I had received samsung s7 edge special olympics edition in olympic's 2016 and the one time screen replacement offer is available for everyone who bought it on and after 1 october 2016. I now have my s7 edge screen broken now the new screen charges are 16000 as i have checked. I feel very disheartened as i have always bought latest of samsung phones like s3, s6 edge and now s7 edge no matter what price they come with, but i am not considered eligible for the screen replacement offer although i have bought the phone at a higher price than those who bought it in october 2016. I would be really happy if my request is considered as i have always been a samsung loyal fan.

Hi team,

I am a i phone user earlier so last year i switch to sanmsaung note 5,
While useing this phone i was very satisfied with feature and camera and all the things which have in my note 5, but there is some meager issue going on with customer services i believe..
1st incidence my note 5 display got broken with light pressure and it costed me 10600. I repaired from saumsung serves center which is located in sion bt verry bad customer handing and respond given by then.. So till now it costed me for rs 51000+10600=61600.

2nd incidence after using 4 months only it again got damage not i signal broken aria seems on tha display. I went to same gallery told them every think they are saying its not covering under warranty they have given only 3 month warranty.. What is the use of my phone now.. They said u have to spend 10600 again for display which is ridicules.. Because if i will replace diplay again it will cost me =51000+10600+10600=72200.

So what is the use of westing so much of money in return you people not proving any warranty garrany or replacement.in this campier to i pone has give me new phone only bcs charging socket was networking for that.. And in samsung m not geeting proper compensation.. No replacement not proper customer handling nothing.. At the end ma phone is lokend in cabbet with no use..

I have ma youtube channel i have recorded the respons and replay from them.
So will make a video on my experience with note 5.. And customer survives provided by them and will spred as much as possible..

N i will make sure at least it will not happend again with any one.

I have more then 3000friends on fb.
On youtube have more 300k people.

Thank you samsung for all this.


Jayesh rawani | | deed preparer, reo – settlement services
Jayesh. [protected]@gmail.com
P: [protected] | ext: [protected]

I purchased samsung charger model no - ep-ta601be on 31 may 2017 through amazon online. It is not working since last 10 days. Request change the charger. Warranty card has also misplaced. Kindly change charger for 4000 mh mobile charging so that i can believe on samsung company. Thanks. I am looking forward for your kind reply. An early action and kind cooperation will be highly appreciate d.

Dear sir,

I registered complain to samsung company call center on 12.07.2017 service order no. Is..[protected], but after two visit of of company technician problem is unsolved, i surprised when i received sms on dated 22.07.2017 that (Your problem has been resolved and rs.0 payable) but reality is refrigerator is on same position. After few minutes got a new sms of new service request no..[protected] which is not register by my side, i can't understand what is going on.. I regular follow my complain but no satisfactory answer received by any side i. E your service center and call center.