Samsung India Complaints & Reviews

Dear sir / madam,

I am really upset to inform you to get the permanent solution, would like to bring your kind notice that, i have purchased one new 230 lts single door direct cool refrigerator (Samsung rr23k274zdz/230 ltr ref, s/n: 0a6h4zah600901) on 19/10/2016 from your dealer m/s great eastern electronics (M/s great eastern appliances pvt. Ltd.) bagnan, west bengal, vide invoice no bn/sa/1617/06622 dated 19/10/2016, amounting rs. 17, 600/-, which is still under warranty period till date.

They have delivered the product on 20/10/2016, after taking delivery i have found there is manufacturing defects as mentioned below.

1. Bulge out on the body, where magnetic strip of the door is seating. Which will cause leakages of inside cooling air in future & will result low cooling and high electricity consumption.
2. There were are waviness in side wall of the refrigerator body.
3. Cracking noise coming from the refrigerator during running condition.

On 22/10/2016 service engineer mr santanu manna has visited for attending the complaint and i have shown him those defects. He has taken photographs of the defected areas and told the product will be replaced accordingly. I have written on his job sheet also (Copy enclosed).

On 29/04/2017 service engineer mr asit kumar pal has visited for attending the complaint and i have shown him those defects. He has taken photographs of the defected areas and told the product will be replaced accordingly. I have written on his job sheet also (Copy enclosed).

Till date i have yet not been received the replacement of same product, for your kind reference please note one of the complaint no – [protected] which has been registered to your toll free no, i had called-up total 9 times for this reason and for replacement of the product (Some of the sms copy also enclosed, fyip).

I have kept all the cartoon packages and booklet for replacement purpose as it is condition, fyip.

Please note, this is purely a manufacturing defects & i need immediate replacement of the same product, kindly arrange accordingly.

Thanking you,
Rajtilak seth
[protected]

I have Purchased my product from samsung shop with order ID[protected]
I have received my refrigerator on date 1st Aug''''17 and after installation on 2nd of Aug''''17 (Service request no: [protected]) where the service engineer completely denied to check the product and told that i am here for installation only and he installed the product and went
The day after ie from 3rd Aug i have found number of following issues :
1. Water Dispenser not working
2. Freeze is not cooling as per requirement
3. Lot of Water droplets and moisture in freeze and freezer
Complaint number :
After that i have made complain on 3rd Aug''''17 : [protected] Service engineer visited same day and told as it has been installed a day before need to wait for next 24hrs for operation related issue
4th Aug''''17 : I have complained in morning and provided reference no :[protected] after that i was waiting for service engineer to visit but no one came so i called again on 5th Aug''''17 and after that i was provided with new service request number : [protected]
I am continuously following up with customer care to visit but was told some senior engineer would be visiting soon . I got call from service engineer on 6th Aug''''17 and was told that he will be unable to come after that i got call on from another service engineer on 7th and was told that he will be visiting at 2pm but havent came i was so surprised that no one was bother to resolve the issue and i am really sorry to say that after buying such costly and unique product but no is cared to take followup
Finally today on 8th Aug Service engineer visited and fixed water dispenser issue but after 2 hrs it again stopped working for other related issues i was told that senior team will be visiting
I request to samsung requested to replace my piece as i am not convenience and problem are still not resolved
Today on 9th Aug''17 i got a call from customer care but none have visited to resolve the issue
Hoping for the best

I have purchased side by side refrigerator on 10th june. But my normal fridge side not cooling properly. I have complained so many time. One day service center people hs changed sensor but problem not rectified. I have complained to sent senior engineer. One people has come he detected that 3nos sensors to be changed. He has misbehaved with my family and challenged that no body will come further and now complained has closed without visiting the home.
So it requested to take necessary step to rectify other wise i will file case in consumer coart as well as in session coart for mishaving with my family also for not rectification. It is also mental harsment.
Thanks
Rajeev kumar
Mobil no [protected]

Sir,

I have bought a samsung s7 edge on september 14th 2017 by exchanging a note 5 and was one of the first ones in my friends circle to buy it, later many of my friends seeing my phone have bought the same.

The front screen has cracked last months and when i approached the service center they refused to repair my phone under 999 screen replacement offer. My friends who have bought after me are able to avail to this offer but me inspite of me being a loyal samsung customer. This is highly unfair and it is penalizing people who want to try your new phones.

My experience of the phone is getting compromised by using a cracked screen and if i wish to replace it is very expensive.

Request samsung to extend this offer considering that i am a loyal customer and have tried all their high end phones.

The only reason why am posting this message is, want to make people aware of the cons of buying expensive stuff from branded guys like samsung.

I bought samsung smart 3d tv in aug 2013 for 72000.

Couple of days back display blacked out. Registered a request - [protected].
Technician visited the site and said that the tv display panel has gone and it would take 40000 bucks to replace it and the warranty is only for one year.

There is no point in buying these so called branded expensive tv's when the warranty is only one year and the product doesn't last even four years.

People are just robbed of their hard earned money with cheap products like this!!

Am pretty much disappointed with this kind of quality.

This is just not acceptable.

Never going to buy another samsung product in my life time!!

We had purchase a samsung mobile model j7 on dated:-21.07.2017 but the charger is not working after 5 days
But the samsung care sambalpur said that we will received the new charger after 7 days but it is uncertain. And they said that u buy a new charger and used it we cannot help you this is their response.
So why i buy a new mobile of samsung.

Dear team
Please find the details
Date of incident-24th july 2017
Invoice no-bpj-s0001003
Date of purchase-01/05/2017
Service request no-[protected]

Purchased a new microwave and with in 2 months from date of purchased pcv got damaged. Sr raised for the same and your engineer mr sukanta kumar contact no-[protected] visited my house on 24th july and as per him pcv was damaged.

He assured me that same will be replaced within 5 to 7 working days.

But today is 9th of august 2017 and already 15 days gone without any solution nor i received any response form your people.

If you people are unable to solve the issue request to refund my money and take back your valuable product. I am attaching the purchase bill for your reference

Regards
Prasanjit mohanty
[protected]/[protected]

I had done an amc with sn enterprises for my samsung 1.5 tr split ac on 15/05/2017 and had handed over a cheque in favour of sn enterprises for rs 4600 to mr sankor mondal. Please note that no money receipt was provided at the time of collecting the cheque

The above cheque was encashed on 18/05/2017. However, after the cheque was encashed, sn enterprises deliberately delayed handing over the amc documents to me. I had to make several calls to sn enterprises and the engineer sankor mondal but they delayed delivering me the papers using various alibi. I received the document only after i escalated a complaint to the samsung executive support desk.

I booked a call for low cooling on 08/08/2017 with ref no - [protected] and soon after i received a call from[protected]. Though i could make out from the voice on the other end that the caller was sankor himself, he used a different name to identify himself. He told me that my amc was no longer valid and they are ready to refund the money. He even said that i would have to pay rs 590 as service charges for the repair call. He has called me several time since then from the same above phone number.

I would suggest samsung to take strict action against fraudulent service centers like sn enterprises. The only reason i had done the amc from sn enterprises was because they were listed as authorized samsung service centers.

This series of events has left a very bitter taste for samsung and their service centers in my mouth and i vow never ever to purchase anything from samsung ever again.

It sickens me to the core to find a tier-1 consumer electronics company like samsung appointing such unscrupulous service centers and engineers to serve their customers.

I have register a call for side by side refrigerator on 30 july. Complaint no. [protected]. Mobile no. [protected]. Under name girish gangwal d5/5 essar township hazira surat pin 394270. No one attended till so far. I have called 6-7 times at call centres for the same issue. Replied — each time wrested time only on cell details, fridge details, add, problem nature after my answer they said - escalated to higher level, some one will visit in 24 hrs. I[censored] can't serve then why not say - we. Samsung can't. I hope some answer from the company/ management.

Hi
I have purchased a mobile of your company model J-7 Prime on 12 May 2017 from Universal Mega Store Pushpa Complex Hisar vide invoice number UMS/17-18/0228 dated 12 May, 2017. There is crack on USB cable pin which is straightly a manufacturing defect.
I approached in this regard to your mobile care but they refused to change it. When I argued with them again and again then they asked to deposit mobile set along with that cable but as we all know USB cable is purely different with handset which means they were just throwing the matter here and there.
Therefore I came back from there as it was purely unfeasible to give deposit the handset along with this cable.
I want to convey you in through this mail that
1. My Mobile handset is in warranty / guarantee period.
2. USB cable is having manufacturing defect so it deserves to be changed
3. I felt tired now after going this care and that care for this change.

Therefore I finally request you to change my USB cable keeping in mind it's manufacturing defect and guarantee period.

Waiting for your kind perusal
Joginder Kumar
Hisar
Mob no. [protected]

Writing a complaint on this forum for the 5th time or more but it is reaching to some deaf and blind people in samsung who are not taking any action instead of me complaining regularly since last 25 days. I bought a samsung refrigerator on 13th of july 2017 from master world electronics, railway road, aligarh, u. P. And since the very next day i. E. 14th of july 2017 i have been continuously complaining about the freezer compartment. It is making too much moisture or having excessive problem of condensation for which i have also attached photos for all to have a look at. I have had more than 9 engineer visits and engineers themselves have recognised and informed about the issue to the service centre manager mr ashok and to the head office as well. Photos and temperature reading have been sent twice to ms silky from noida head office and yet i haven't got any resolution from samsung's side. Whenever i call her she is either on leave or don't pick up the phone and call goes to the answering machine.
I want anyone reading this to know that samsung's customer service has become pathetic and worst among all the big brands and i would like to request you all not to buy samsung products especially their refrigerators and air conditioners cuz in 3 years my samsung split ac's compressor has already been changed twice. My last complaint reference no. Is [protected] or [protected].
I don't have hope of a quick resolution from samsung as it has already been more than 25 days. Now only a miracle could save me from these frauds and having my hard earned 38000 rupees go to waste.
My contact no is [protected] and registered mob no. Is [protected].
Samsung is the worst brand in the world and has the worst customer service i have ever experienced in my life.

I am facing the same issue in my s7 edge. I brought the phone online from samsung store at launch in april. A pink line appeared after 11 months but it used to come and go. When i went to the service centre it wasnt there. They said they can only do something when the problem is there. After a couple of months the line became more frequent and is now permanent. I went to the service centre a month back and they said display need to be changed for inr 14500 i think. Please let me know what to do as originally when the problem was there it was in warrenty unfortunately i did now issue a complaint just talked to the guy so i dont have the complaint number. I am also a loyal samsung customer and have been using its phone only from last 10 years. Plz let me know if you can do something.

I am perches a samsung refrigerator date - 15/08/16 from raipur electronics pvt ltd. But since of perches my refrigerator showing lots of problem. I was think that was a minor issue so contact with samsung customer care and raise complain. Then service engineer visit and said deep fro-zing issue. He was said to me and guide me every week two time press deep froze button and i did same but issue not resolved. Day after day i am raise complaint engineer visit but no one resolved my issue. Till today 08/08/17 engineer visit and said to me as same as last one year. Now i am claim my money back or give me a new refrigerator (Same model) or i m going to higher then higher authority and complaint for this... Contact me [protected]..

I have brought a samsung galaxy s8 on 2nd may, 2017 (Order ref:[protected] under no cost emi offer. I was supposed to get the emi amount refunded to my credit card within 90 days but i have not received it yet. I have called samsung customer care a multiple times for resolution of the issue as mu due date for payment of emi is on 09/08/2017 but only thing i received as a reply is we are looking into it and escalating the issue to the concerned team.
I have also replied to every mail from the samsung team and have attached the invoice and bank statement for month of may, june and july as i was asked for (Email reference: [protected]).
This is highly unacceptable from a reputed company like samsung, when even after failing the commitment period, it is reluctant to resolve the issue for its customer.
Now i am not able to pay the full emi amount for this month, bank will charge me a addition penalty for late payment and who should pay that because it is negligence on behalf of samsung and not me.

Kindly look into it and resolve it asap.

Hello i am using the samsung galaxy j2 2016. My phone is in warranty period and my handsfree and data cable is not working and i was gose to the samsung service center "maa communication (Samsung service centre) 180a, sukhdev market, bhishma pitamah marg, arjun nagar, kotla mubarakpur, defence colony, new delhi, delhi 110003" they said these accessories has been not change but my phone is in warranty period then why he said no.

Complaint is regrading my refrigerator have submit the complaint to the helpline that in my refrigerator cooling is totally absent. So they send me the technical executive on 07/07/2017. Name of the guy is gurpreet he visited to my place and checked the refrigerator after that he clearly mentioned that there is gas problem and we need to refill the gas along with we will change one part total are charges are around, visiting charges is 354 and 125 for gas refill and the extra for part change. I agree on this. But he said we will not work on holidays so it will be done by tomorrow on dated 08/08/2017. Now today without any confirmation i have received the call from the executive that sir i am on the way to your home i said i am in office so please wait till 2'0 clock even you should inform me before coming his reply was sir in that case i will come to you by tomorrow i am only a single guy to handle the complaint so i requested him to stay or come back he declined my request.
After that i again called to the customer care now there they send a new executive but the shocking part is he is saying sir there is 1520 charges for gas refill i said i was not aware about it even your colleague told me approx 125 his reply was sir it is a common sense so now tell me what should i do its being 4 days my refrigerator is not working so kindly resolve my issues as
Soon as you can. My contact details are [protected], [protected]

The samsung sd memory card of 64 and 128 gb was delivered to me from dealscart.com; when i opened the packet i red that on 64 gb sd card of samsung ltd. Was written it is made in koria. And that of the 128 gb sd card of the same company was made in phillipinees. When i inserted the 64 gb card in my lg g5 phone the storage was showing 62 gb as it was right but when 128 gb card was inserted in the same mobile it showed only 14 gb total space of the sd card.

Requested for a service of microwave on saturday 5th august 2017 morning 11 am. Following them up since then and made 100 calls asking to send the engineer. Everytime same response - plz wait, we will send the engineer today. But the engineer never came.
No follow up from there side, no call no updates.
If you cant provide a good service to the customer stop selling your products!! At the end of the day its the services which makes brands better.

Complaint number - [protected]

I have purchased s 8 plus on 3/5/17 but after some time phone automatically off and on when i take to service centre he tell us that his mother board is corpt and samsung compare his phone with iphone
I thing sony is much more better than samsung i never suggest any body to purchased samsung and many more customer is not satisfy with the samsung phone

We have been following since long to get our refrigerator repaired. The service engineer visited our house about 7 days back and done some repair work but after some time, the same again got faulty. He charged an amount of rs. 2400.00. Now, after that, in-spite several requests were made, none of the person had attended.
Our contact no. Is [protected] and the complaint no. Is [protected].
Our industry is service based. If the rectification is not done, i am afraid, we have to change the appliance and go for another company.
Alternate mobile no. Is [protected]
Ca manish goyal, gwalior