Samsung India Complaints & Reviews

On 3rd july 2017, had lodged a complain for the touch issue in the microwave within the warranty period. They placed the order for the touch panel and then refused to replace it at home and asked us that they would need to carry our product to their warehouse for better delivery and monitoring.
After multiple follow ups, we got to know that the panel didn't had the issue but the knob had, so they have placed the order of the same. But we don't get any intimation regarding all this. Till date we have neither got our product back nor they are telling what did they do with it.
So i am really suspecting now on the genuinity of the product.

I purchased samsung front load washing machine two years ago. After just one year i started facing issues with my machine.in last one year i have called technician 2-3 times already. This time when i called the technician again i called their free number (Ref no-[protected]), one technician was sent afte 10 days and he informed the wiring has been
Damaged and the replacement will cost me rs 6000/-!!!. The
Technician told...

I have bought samsung mobile on 14-7-17 with 2 years warranty but on the 3rd day it self i found an issue of charging port loose issue and then i have contacted customer service and that lady is not even know what is the meaning of replacement and exchange, then i asked for senior and she said no senior she will arrange a call back after 4 hrs but nothing happened, then i called up the customer service and explained the whole thing but still no solution and csrep said not supervisor available and he to offered call back, then next day some one called and he as earlier 2 persons he was the same not able to solve the intermittent issue of charging port issue, then wrote a mail to ceo desk, then a lady called and said she will resolve the issue and then explained again the issue and experience with samsung and then informed them i didn't want replacement nor repair, asked for refund and no solution from her end too and then next day some manager called and again explained the issue and experience with samsung and there is no reaction nor empathy or sympathy, he kept repeating only one thing visit to service center and get the job id so he can escalate the issue, then visited the service center it was like store of insects and stinking environment and waited for 30 to 40 mins, then again spoke to the tech and explain them the scenario and then one of the hardware tech said sir you have some many apps in the phone thats why you are facing charging port loose issue, i am was totally blank bcoz of software issue caused hardware problem in the phone and i didn't have any thing to say and then he said speak to his manager who was not there and again waited for 30mins and manager came and again explained the issue and he said he can repair the phone and i have denied for it and asked him to provide the job id, as manager promised to call on saturday he never called up, then again chated with samsung on tuesday and explained them the scenario and he was also helpless, then got the call from manager and he said i didnt allowed the tech to check the phone and then asked him how did they confirm that they have to repair to get the issue fixed.
Then he said he asked me to submit the handset to service center and then informed him i cant go for repair and he said thats the only thing he can do and then asked him to send the mail but as of now no mail.
This is the wonderful experience that i got from samsung, please help me in returning the phone and refund the money..

I am writing this complaint for the 20th time or even more as no resolution has been provided to me since my first complaint on 14th of july 2017. I bought a refrigerator with convertible freezer 345l (My biggest mistake in life) on 13th of july 2017 and since then i have been complaining about the freezer having problem of moisture/condensation. I have had more than 8 engineer visits and nothing has been done till now. What a shame for a brand like samsung. Fake tv commercials and fake promises. Please don't buy samsung products. Last time i called they told me that some silky from the head office is following up with my case but she died or what i have no idea but since 4 days she is not responding to my calls nor have i received any communication from samsung's side. I feel pathetic and irritated to the max because of such a big multinational brand whose service is even worse than a local brand. My last complaint no. Is [protected]. I have asked samsung for a replacement, refund or to get it fixed but they have done nothing until now other than wasting my time. Shame on you samsung. I would like all of you reading this to know that samsung is a cheat company and do not buy its products. Rather go for brands like whirlpool, godrej or even videocon. I wish india had a better system for resolving customer complaints officially like they have in usa or other developed countries. Feel sad and disgusted to have wasted 38000 rupees on a cheap and fake product of a cheat and fake brand.
My no is [protected].

Dear sir/ mam,
I owned a front loading washing machine (Model no. Wso702wknsat35pcb) since 3 years. Few day back it stopped working. We raised complain with samsung customer care centre assuming that its best company which value its customer and give best service, but our believe got break when your service engineer reached our home and by putting only ear telling that we need to change motor costing 4000.00/- inr. We tried to approach your nagpur area wahing machine incharge as introduced mr. Asfak, who never answer his call by self and ask girls of his office to answer his call. We left several messages for him too.
I my self is an engineer and never met such talented person whos find fault without even touching the machine. I humbly request you to see in tothis matter and help us in keeping our faith with your brand.

Regards,
Robin shahu
[protected]

Request you look out the matter immediately, and take necessary action in favor of your loyal customer, to avoid any legal action which destroys your image. This has to draft with much regret about complaint regarding your service center yash enterprise indore (India). I have replaced my lcd display a global leader like you are providing below standard and lousy products and took undue advantage by charging higher prices,

I have done a complain regarding my 32 inch tv samsung on date 20th july 2017, they assigned me engineer on date 21st july, engineer come to my home and checked my tv, he told a power problem in your tv and ask for part replacement, i allowed him told to bring the new part and apply in my tv and make it run soon he taken the request and i got a message in 3 to 5 working days your part will come with engineer, now its more then 11 days no any engine visited again also no any update by engineer, many times i called samsung customer care no any support from them only they use to tell your part is not yet delivered, i asked for the final date they gave me 31st of july again today 1st of august i called them now they given me a date of 3rd of august, now i am totally in stress, please help me.
With regards
Rajnish kumar
+91-[protected]

I given my samsung phone on 27/07/2017. Model no:-sm-j200gzdhins... To your customer care centre @ a-180, groung floor kotla. New delhi:-110003.
And he gave me the date to collect the phone on 31/07/2017. But when i went there they denied to give the phone. Everday i spend 3 hours in this process in service centre. And still they said come another day... Please look in to this matter.. Why they do, nt give satisfactory service to customer...

I bought samsung digital inverter technology in december 2016 from tata cromo, delhi. After operation of one month we observed that all vegetables freezes in the vegetable box even if the temperature settings is on minimum. Its been 8 months i am struggling with samsung service engineers. They have replaced pcb, temperature sensor, duct wall of my refrigerator but we can see no sign of improvement in the vegetables. Even water kept on the vegetable box shelf freezes within 5 - 6 hrs. Samsung is doing hit and trail method by replacing all the parts one by one in my refrigerator.
I would suggest you to please rethink before buying any product of samsung as they are compromising with the quality of parts.

We purchased two pieces of samsung led against challan no. [protected] customer code[protected] product code[protected] and[protected] dated 31/10/2016. The reception of the led is blurred and black linings are appearing.

Please fix the problem immediately.

Pt ganga sharan sharma education trust
3/112, vasundhara, ghaziabad-201012
Mob: [protected]

I am kapil khandelwal purchased a samsung new phone j7 prime @ 17/6/2017, but within a month one side speaker of hands free is not play properly. Saturday i went to samsung authorized service center (Ranjit hanuman road, mhow naka, indore). Firstly there was no attender to tell me that you will have to take token for your turn, after 30-35 min one of your executive told me that plz take token and wait for your turn. I said ok and after 40-45 min min. My turn came (Because of no attender i waste me 30-35 min.).
When i told to my complaint to your executive, he checked ear phone and said yes there is a problem & we will change it. But he said that drop ur phone min. 2 hours. I said why 2 hours its too long time for a small problem. So his reply is today is not rush thatswhy i am taking ur phone for 2 hours otherwise we take phone for whole day for same problem. And sir take backup o[censored]r phone data because it may be loss. (So plz can u tell me what is connection of handsfree and phone data??). I said no i cant take backup of my phone data right now. And also can't drop here my phone for 2-3 hours. After asking my phone data may be loss he said that because we attach ur phone to system for finding imei no and check that this is the right phone and u r the original owner o[censored]r phone. I said that i have original bill with my name and no. U can check. But he told we believe you but company not believe they want proof. Finally i decided that i wouldn, t change it. And surprise is that at the time of leave i request to your executive that plz do it fast because it's not to possible come again here. Then your executive said me sir actually we do not have ear phone right now. So we have to order for that so u have to drop ur phone for tuesday. What nonsenceis that. Now i decided to that there r many reason to say no to samsung...
(1) some members was busy in chit - chat, if any one be attender i could save my time.
(2). Why i spend 2-3 hours for just change my handsfree.
(3). What is connection between ear phone and my phone data. Why i take back up for it. That mean i waste my time again for back up my data.
(4). If comapny want to know that i am the right person, they can be check my all id proof like pan, dl, aadhar, passport etc. I have original bill with imei no. Printed on bill. I have original packing box also. So why samsung company don't believe on that. Is all are fake?
So its my request to you that plz resolve my problem.
Thanks and i hope you will help me to solve that problem.

Sir i buy a samsung galaxy j7 prime and tell them that i am giffting this to my brother who will use this in australia 17/7/2017
He use this cell phone here 3 days with indian sim.
When in australia he use his vodafone sim its shown regions lock. I complent it to samsung by mail and toll free no. They geve me some suggestion only by mail. That suggestions was not valid.
Australian samsung care demand a regions code but samsung india not provided it and do not contact me on my mob. No,
My brother face a lot of problems. Vodafone store to samsung store.
On phone box its clearly written "since this product is ment for sale in india only, this product should be activated with a sim card issue frome a mobile operator within india. To use sim card frome other reigon, cumulative calls over five minutes must first with the sim card frome indian operators"

I have bill and box in india.

Plese help me as soon as possible

I submit the phone samsung galaxy y mobile in the maa service center, kotla mubarak pur, delhi on 26.07.2017, and the executive told me that i will get a call from the samsung service center about the expenses in repairing the same, regarding the expense in the phone repair, but i didnt get any call and yesterday i got msg that my phone has repaired and collect the same, when they didnt ask me about the expenses accepted to me, whether i want to repair the same with the price, the charges they didnt told me, how come they can proceed further without my nod.

Samsung india — 2-years old, not cooling-double door model-0339 rt-36 hdryesa
Dear chairman - md, samsung india.
2-door rt-36 hdryesa/tl purchased 25-may 2015 - model-0339.
I am shocked to learn that 2-year double door - 325+ ltr-old fridge (High-end - model - invertor technology) has gone unserviceable; which was, never moved from its original place.
"no cooling". Complaint no.4242.033.104 dt 31-jul
Warranty told by help-line-to be 1- year? Fridge reads 10-years - compressor warranty?
In my 50 - years o[censored]sing various brands of fridges, its the first fridge to have packed up in 2-years.
Plz remember other fridges were loaded - unloaded - located - relocated while moving on transfers from one-corner to other-corner of india, in military moves.
Non of those 5-fridges gave trouble - each for 10-years atleast "trouble-free-services".
Shocking design, product quality, quality control & customer care.
I am told visiting charges rs300/- +gst + gas charging all-extra —

Are you not surprised/shocked with your customer care & quality control?
?
As a qc/qa - aerospace-university professor, and associated with a dozen of premier organisations —
I am shocked

Regards — [protected] — [protected]

[protected]@yahoo.co.in,
[protected]@amity. Edu,
Noida. [protected]@gmail.com

Gp capt praveen khanna, vashisht sewa medal,
G-914, jalvayu towers, sector-47, noida

Dear chairman - md, samsung india.

2-door rt-36 hdryesa/tl purchased 25-may 2015 - model-0339.
I am shocked to learn that 2-year double door - 325+ ltr-old fridge (High-end - model - invertor technology) has gone unserviceable; which was, never moved from its original place.
"no cooling". Complaint no.4242.033.104 dt 31-jul
Warranty told by help-line-to be 1- year? Fridge reads 10-years - compressor warranty?
In my 50 - years o[censored]sing various brands of fridges, its the first fridge to have packed up in 2-years.
Plz remember other fridges were loaded - unloaded - located - relocated while moving on transfers from one-corner to other-corner of india, in military moves.
Non of those 5-fridges gave trouble - each for 10-years atleast "trouble-free-services".
Shocking design, product quality, quality control & customer care.
I am told visiting charges rs300/- +gst + gas charging all-extra —

Are you not surprised/shocked with your customer care & quality control?
?
As a qc/qa - aerospace-university professor, and associated with a dozen of premier organisations —
I am shocked

Regards — [protected] — [protected]

[protected]@yahoo.co.in,
[protected]@amity. Edu,
Noida. [protected]@gmail.com

Gp capt praveen khanna, vashisht sewa medal,
G-914, jalvayu towers, sector-47, noida

We bought a new refrigerator on 15th july (Bill attached). It was delivered on 24th july. The refrigerator has damage (Swellings on one side) and the freezer door is a little loose.
Two technicians have already visited and have registered the complain.
We have spoken to the dealer but he is not ready to replace the fridge. He said he will repair and give it. As this is a new fridge, we require a replacement.

I putt my mobile phone for charging afer 1 hour i cgeck my phone itz screen is broken immediately i visit to samsung carecentre i told about my problem they ask me for new touch and display in rs5500 but it is in warranty (If phone fmget blast during charging who is reaponsible for it if we met with an accident or get any physical damage who is responsible for it?

I order for 32 inch led tv through amazon.in on 26th july, i was very much happy to receive the delivery of product before 24hrs and it was delivered on 27th july before 9.30 am. I called customer care on 28th july as i was asked to call on toll free number - i registered my request with request number - [protected] for arrange the engineer for installation, no person turned on 28th july, i called again on 29th july and i was assured that engineer will report for installation by 7 pm but no 1 turned, 30th july i again called and was assured to wait till 7 pm, details of engineer was received by msg but when tried calling on that number it was continuously switched off. Family members were waiting till 7pm for engineer to visit for installation but no one turned. Such a poor service in not at all expected for such a reputed organization from samsung. I can say this is pathetic as it is taking 3 days for installation of a simple led even when the service station is just located 6-7 kms from the delivery address... Poor communication, wrong commitment.

I allways been a fan of samsung phones, allways bought their newly relased phone. I had a love for their technology. Unfortunately everything busted to ground ever since i bought the galaxy s7 one of their flagships,.

Its only been around 8 month since i bought it, around 3 month before the battery started acting weird. Some time gets back of ony 3 to 4 (Screen on time) when the offical tested backup (Screen on time) is around 6 to 7 hours. Not just that while charging attimes i had noticed battery jumping to 100% from 97%. I been for a while now. I recently had to replace my display since it broke.

During replacemnt time i told the service centre guys about this problem but they didnt rectifyed it. Now problem is increasing day by day.. Phone over heating while using (Simply browsing for few minutes it heats up heavily).

Shame on you guys.. I always loved your phones thats the reason for purchasing s7
Not because i didnt liked iphone.
Despite your note7 disaster i thought. You guys value customer.
Now i am afraid if my s7 gona explode due to execessive heating.

The service centre at nit5 faridabad haryana has such poor service they are not able to resolve my issue since the last 1 week they even blamed me for the issue the behaviour of the employees is disgusting they donot even provide a standby device, they were having the device and they blamed me for the unauthorised software, the pathetic employees and service is what is my main concern and i want to inform i bought the galaxy a5 2017 model which i bought 1 month ago only no replacement not my issue resolved