Samsung India Complaints & Reviews

I bought this phone 1 month ago today suddenly the display is blacked out. The service center guy is telling this is not covered under warranty. They told me there is gap between display and screen. How did the gap came this manufacturing defect. The service center guy informed me that this issue comes when the phone is dropped or banged. I told him to check if my phone damaged. He gave a confirmation that there is not a single scratch on the phone so how come the gap has appeared now. The was browsing the internet suddenly some black spot appeared on the top and then the entire phone blacked out. The guy also have a confirmation that there is no water damaged. I want samsung to take responsibility and get the phone repaired. Otherwise we cannot trust samsung and will go for iphone only henceforth.

It is to mention here with high disappointment that i registered a complaint for my refrigerator vide service request no. [protected]. I have been trying to rectify my problem for last 2 days, but unfortunately, despite of getting assurance from your customer care representative, thrice in 2 days, my refrigerator could not get repaired yet.

I had very high expectations with your reputed company.

With a hope, i once again request you to arrange to repair my refrigerator till tomorrow forenoon.

Rajeev ahuja
[protected]

Dear sir
We purchased refrigerator from whynot showroom eluru on 24/12/2016. The product name is samsung smart convertable fridge with 3 star rating around 270 litres capacity. The refrigerator was not giving cooling from 25/07/2017. So i request you to send a technician asap to the below mentioned address.

Psr krishna prasad
D. No: 6d-6-1
Near rama bazana temple
Southern street
Eluru 534001
[protected]

Hi, this is Aman Agarwal
I have bought a Samsung mobile i.e. Samsung galaxy j7 prime on 25-october-2016
Today I want to ask you that do Samsung wants some more casualties to be happened due to exploding of their mobile phone or Samsung mobile services is against humanity .
On 8th of July 2017 once again a havoc waited to happen but sudden measure were taken by me to protect me and my family, as there was electrical odor with little smoke coming out from my phone while charging suddenly I saw that smoke coming out from my j7 prime handset I detached the charger from my phone although that was burring hot at that time I somehow managed to switched off it. After some days I took that phone to Samsung service center but now Samsung is giving a reason for water damaged in the mother board, please tell if money is more important than a life of a person for Samsung ?
Genuinely I believe buying a Samsung phone now a day Is like buying a suicidal bomb for yourself .

Hello

Still i haven not received any status.

Your executive came and took the photo of tv and went.

And to day i got a call from samsung - it costs 12k and to be replaced.

Once again i am telling - why should i pay the money - for your tv - which is a worst product. Do you think i am a mad?

I am not going to pay any single paise - since it is only 1-year old product and your samsung is such a cheap product.

Note: i am going to raise this in "consumer court"

And others should not affect like me and got cheated.

Ramana kumar

[protected]

Hi, it is to inform that a mobile model j2 16 was purchased from a samsung authorised showroom on 30.9.2016 now the battery of rhis mobile is not working properly. I visited your authorised service centre choice electronics, but the service executice has refused to change the battery due to swelling. Howevere, there is no any term and condition mentioned in the warranty card (Receiced with mobile) that a swell battery will not be replaced. I contacted to your voice c. Care several times and also send a mail but there is no any response (Msg, call, or mail etc) received from your side.in view of above it is requested to please look into the matter and direct to the service centre to replace the battery at the earliest as i am very upset for this kind of act of samsung (Big brand)

I bought my samsung galaxy s8 phone on 13 july 2017 and and was assured to get wireless charger by getting the coupon on my galaxy app.
Since then i have mailed to my. [protected]@samsung.com many times for this issue. They suggested me to use the primary sim that you used for pre booking in slot 1. I did the same but i haven't received any coupon. After that mailed them many time but i haven't received any reply from them. I have contacted[protected] they took my complaint and gave reference number... [protected]. I have escalated this issue and assured that someone will call me. But no one contacted me
A great cheating from samsung and totally pathetic customer support.

Don't get cheated by samsung offers.
Be careful

Regards

Bhupinder singh
[protected]
Blive. [protected]@outlook.com

I am fed up of samsung service and its # customer care response system. I have got a call from nidhi who told me she is speaking from the head office of samsung in india and that my complaint will be resolved within 24 hours but its been more than two days since she said that and nothing has happened as of now. I want an immediate resolution to my problem which is related to the samsung refrigerator with convertible freezer that is not working since i bought it on 13th of july 2017. Samsung has the worst customer service in india. I am going to the consumer court tomorrow against samsung. Whomever is reading this please don't buy samsung's low quality products. Samsung is a cheat company.

I have purchased Samsung Note 4 with Invoice Date October 17th 2016 through Flipkart. I have given Samsung Note 4 (White) for repair which was under warranty (more 3 months) on July 24th 2017 @ 12:10 Pm. Executive told that it has a blank display and it will be repaired under warranty. But after some time (12:48 pm) service centre management called me and said that mobile has been pressed and it will not cover under warranty. They told it will cost Rs.10, 900. I told don't repair, I will come and speak with your manager. I went to service centre and argued that it has been damaged in your premises only and I asked them to show CCTV camera recordings. The executive took my mobile to technician room. I have seen this from back side view. But I asked them to show from front side view. Manager said that we don't have camera on that view. This is first mistake from them. I have gone through the technician room camera also. He took my mobile (I don't know whether that mobile belongs to me or not), but it a white mobile . He saw a minute and handover to the other executive (12:33 Pm). From there, there is no recording. I got a call from them by 12:48 Pm. I asked them why didn't you inform me after you found the problem. They answered me in a funny way that we have our works. Their work is to provide a good service.

I have lodged a complaint in Police Station also. But they suggested me to lodge a complaint in Consumer Forum. Kindly check my mobile which was in scratch less condition.

I have been using Samsung Mobiles Since 5 Years (Grand, Grand 2, Note 2, Galaxy E7, Note 4 and now C9 Pro). With this you will come to know how much I love Samsung Mobile. Even I suggested my colleagues also to go for Samsung Mobile.

So kindly take a severe action on this. This should not repeat to other customers.
I have already lodged a complaint in Consumer Forum with Complaint No. - 364168. If you resolve my problem then I will withdrawl from Consumer Forum.

Samsung Service Center Address :
KAKATHI COMMUNICATIONS,
SHOP NO.5,
FIRST FLOOR,
SECUNDERABAD.

I submitted my c9 pro for an update at alphabetical business machine pct ltd today at 10:17 am and i have come take my mobile and now they are saying we will give it to you tomorrow. Does it take a day for an update on a regular customer of samsung and i trust it but is this kind of service samsung provide to its customer. My number is [protected] you can check how many mobile i have taken from samsung im very dissapointed with this kind of service

Hi, this is prabhakaran and i bought refrigerator from your brand. But light got fuse after one year. I went to service center for buy a bulb. They replied me which i need to raise a complaint and then service executive will come and replace the bulb. But the bulb cost rs. 70/- and service charge would rs. 240/-. Is this the policy to make money from customers for your company developing. I feel this is totally cheating process.

Hi,

I purchased a samsung mobile from amazon online 2 months back, now, i am facing some issues with mobile. To resolve this issue, i went to samsung service center (Singhwani telcom) located in somdutt plaza, kanpur up but nobody was willing to attend me and behaving very rudely. Even after that somehow i calmed myself and politely requested them to repair my mobile (As it was in warranty) but one guy from service center named suresh singhwani (Service manager) directly denied to attend the mobile and was saying that i am not here to repair your mobile and went for lunch without giving any response. I checked with multiple guy in the service center but got same response. I am really frustrated and realizing that i took wrong decision to join the samsung. This is my first time i purchased the samsung mobile and facing these issues.

I am requesting you to take the strict action on that service center.

Thanks
Sharad vedi
M : +91-[protected]

I had placed order for samsung j5 online on samsung estore on 20.07.2017. The order no is :[protected]. The delivery time was 5-7 days. Today 7 days have passed and they have still not shipped the order. When i call customer care they just say that once the order is shipped i will get a sms but they don't know when this is going to happen. There is not reply for my mail sent to samsung also. I am regretting of not buying the mobile from flipkart where the delivery service is excellent. I have prepaid for the order so cant think of cancellation as of now as looking at their service my refund will take more den a month i think. Will never buy anything from from samsung e store and will not recommend it to anybody.

I smt. Lakshmi rani. P, have purchased samsung tv 46h7000 from sonovision, guntur, andhrapradesh bill dated 7-1-2015 wide number se-5130. For rs 119900/- and it was suddenly not working from 1-1-2017 and a complaint was lodged and immediately, and the set was under exented warrenty of bajaj aiiianz wide policy number oc[protected]-00273480 dated
[protected] a man named amanullah came and inspected saw the documents and told me that the tv is under extended warranty from smart care and asked me to give delivery of my tv set at vijayawada to his office on very next day i went and gave the delivery of the set which he acknoeledged.
From that day i have been in touch with him regarding the tv. He has been tellingthat it will be done in one week, like that till april.in april mr amanulla gave the cell number of mr. Srinivasa rao who is owner of smart care. Srinivasa rao was telling me that the part was not available with the compaly, everytime and lot of money he had to receive from bajaj also and his personal reasons...
I srinivasa rao of tirupaty and he also playing the same drama like it will be done in one week and so on till now. And he told me at that time if it is not going to be settled in a week time you can file a case against samsung, bajaj also. Also till that time they have not taken care of my tv and in april he gave in guntur samsung and told me that they have put indent to samsung company and till now the same position by telling me and as because i am a women harrassing me that no mail is received from samsung company till date.
More over i told him very clearly that he has been harrassing me and it caused mental agony for me that i bought the tv for r119900/-. With all my savings.
Now i need replacement of my tv with the new one
And now i consulted the lawyer and he asked me to go for lokadalath. And file a suit..
I expect a reply from your end in one or two days

Hi had placed an order on samsung e store order[protected] on july 11th 2017, even after 15 days its not shipped, on chat they say to call, on calling customer care they say to email, on email there is no reply, even i have asked for cancellation but that also has not happened, disgusting services by samsung store, my money is stuck with them, i have called numerous times

Dear samsung

Today i got my 1time free screen replacement done for my s7 edge.
I have belw query:

1. Was unaware that it extracts processing fee/ labour charge as not informed before while buying & 1st day at service centre.
2. Why was i charged for screen replacement with amount rs 692 additional to 450 labour charge if its one time replacement (Gh97-18533b - mentioned in bill & explained as plastic/ sticker charge)
3. If its in warranty, then why labour charges n this that.. If offers are there make it attractive to attract again, else dont give offers.
4. I was charged rs1105 on paper, but for card additonal 2%. (Total1130).
I have experienced this situation only in low class & sub-standard palces where there is no brand.
5. Lady at service desk who gives service after repair is highly untrained/ without ethics & manners. Rest staffs lousy as well. (We go to other places for service as well, so there is comparison)

But of all points i want clarity on why i was charged of rs 690 above labor charge. U cant fool by mentioning any charge as per your conditions. There needs to be transparency. Also if mobile is under warranty i shouldnt be paying any cost.
Giving offer is not a favour. I[censored] give maintain it & dont be a sub-standard circle

Attached is image for refrence.

I am kapil gohel i bought a samsung inverter ac on 7 nov-2015 after 1 year and 8 month i complain samsung service station ac not cooling and led continue blinking problem. After 2 days engineer visited the side and checked the ac he is not found problem and he said you have to reached outer unit in our office for problem found. So here i get the charge for gas. And after few hours he said me ac circuit pcb need to change i agreed all things. After few days i got the call from samsung service station your ac is completed so they told me please carry your outer unit, again i agreed so far all things. And when engineer come for installation and when engineer start ac then i got same problem (Not cooling and led continue blinking problem) engineer open the outer unit and i am shock circuit pcb installed is old. Here i am not expecting this kind of service from samsung service station. They are using reparable parts.

My concern is this if company policy says that any part goes faulty it would be replace not be repair, so why samsung engineer using repairable part, why he not replace new part.

Now i don't know what should i do and where i have to go. Please help me to resolve my issue, because i frustrated with the support of samsung.

Thanks...

Regards...'
Kapil gohel
Ph : [protected]
Complain no. [protected]

I have purchased a galaxy s7 edge in feb 2017. Now it has a problem in display.
When i went to the service center, the guy over there told me to give 15 k for display repair.

I said my phone is in warranty so he replied that it is damaged, don't know the reason, my phone doesn't have a single scratch on it. How even could he deny me to repair the phone. That is insane.

Sir / madam, this is to inform you that i have purchased two samsung tvs from m/s meharsons electronics pvt. Ltd., sco 1096, sector 22-b, near indusind bank, chandigarh. Model of tvs are ua40k5570 and ua32k5570 on 29th jun 2017. At the time of purchase i repeatedly asked the dealer - mr. Satbir singh, whether both the units were display units or fresh. He, confirmed me that both the units were new and company packed and not the display units. He also assured me, that he is not authorized by the company (Samsung) to even sell display units and if there is any problem, he would replace the same with new units. After believing on mr. Satbir's words, i made full payment to the dealer and brought both the units at home. At home when i checked them, both the units were very loose packed and not seemed to be company packed units at all from any angle. One unit 32"(Ua32k5570) also having many scratches at its back. It was clearly seem to be display units. Within 2-3 hours of purchase, the same day, we brought the tvs back to the dealer's place and showed him. He again confirmed that both the tvs are fresh and there is no issue at all. However, he assured me to replace the 32" tv due to having scratches, within a week. We again called him after a week but he again given 10 days time. After 10 days time, he again asked for next one week. I requested him to install the tv as i had already disposed off my old samsung crt tv two months back. The dealer sent a technician to install 32"tv with an assurance that he will replace the same within 1 week even after installation.in couple of days after installation, we also noticed that the tv (32") was displaying 2-3 thin black lines at the bottom, when it is on, which looks some manufacturing defect. Today, i called the dealer again and made him aware of my concern. But still dealer is not replacing the same even after approx one month of purchase and again and again deferring the replacement of defective unit. Sir, i believe, that when i am giving full value of the product, i should be given new and fresh units. But the dealer mehrasons electronics pvt. Ltd. Cheated me by selling old display units as new units and also not replacing the same. I am using samsung tv from last 16 years and trust the brand and its products. Request you to kindly look into this matter and arrange to get my both the tvs replaced with new fresh units as soon as possible. Also please take some strict action against above dealer who is spoiling the reputation and goodwill of a brand like samsung. Hoping for an immediate action from your side.

I amit kumar gautam i bought a samsung split ac on 18-jun-2016, after few month later on 20-apr-2017, i logged a ticket for ac not cooling issue in samsung call center and after 2 days engineer visited the side and checked the ac and found some leakage problem. Same day he forwarded the call to gas filling engineer and gas filling engineer visited the side and checked the leakage and found that cooling coil was leaked and he repaired the same and resolve the issue (As per the samsung policy they never repaired any part if product is in warranty). On 18-jun-2017 my ac warranty goes expired. Again in the month of july same cooling issue persist and i followed the same steps but this time engineer visited on chargeable basis because product was out of warranty. I reported the issue on 11-july-2017 next day engineer came and checked the ac and he found some leaked problem and forwarded the call to gas felling engineer, he collect the visiting charge and left the site. Next day gas filling engineer visited and checked, he found again same cooling coil is leakage and this time the coil will not be repairable because it has already repaired, only it would be replace and the cost of the new cooling coil is rs 11000.

My concern is this if company policy says that any part goes faulty in the warranty period it would be replace not be repair, so why samsung engineer repair the part, why he not replace the same. Also samsung gives a 3 month warranty after filling the gas and same issue again persist within 3 month so why this time they are forcing to conveyance me that my product is out warranty so we will not support any would be on chargeable basis.
If this is samsung engineer fault he repaired the cooling coil in the warranty period, so why should i bear the cost.

Same issue i have been escalated in samsung escalation department on same day and from the ho side one person appointed to handle my case. But from 17-july-2017, i am chasing with call center person for the resolution, but till yet i have not get any resolution. As per the call center person they have send the multiple reminder to the person who appointed to handle my case. But that person never respond. Every day and twice in a day i am calling to samsung call center to know the status of my complaint but every time i got the same reply from call center people (Like: sir, i have send the reminder to the concern person and he/she will respond you today only but i have not received the call yet).

Now i don't know what should i do and where i have to go. Please help me to resolve my issue, because i frustrated with the support of samsung.

Thanks...

Regards...'
Amit kumar gautam
Ph : [protected]
Complain no. [protected]
Mail reference no.in ho : [protected]