Samsung India Complaints & Reviews

Hi team samsung,

This is regarding my samsung note 4 phone. I have purchased two samsung note 4 handset online @ 32000 each. Out of which mother board of one handset dead within warranty period and second one with in 15 months only. I have visited your service center in lucknow hazratganj. On my first visit after checking they said it’s a software fault and on my second visit they said it’s a mother board issue and you have to pay 12k for replacement then estimate increased to 16 k and finally they said you have to pay 18k plus taxes for mother board replacement.

Surprisingly the quality of premium segment range handset is unsatisfactory. I am ready to pay reasonable amount (Extended warranty cost) for motherboard replacement.

Now m not getting any support from your service department and i have started sharing my experience on social media (Face book), public places, twitter and to every one who so ever in my contact.
I have started advertising quality of your product. Should you buy or not. I have started updating my experience and review on gsmarena as well.

Regards,

Amit chowdhry
[protected]

Dear sir,
Please find attached bill and see what's the wrong and my complain is this service center had used new parts after service agent asked during check but did not checked due to power cut, he asked parts is new it will run and he gone his office then i checked after power come the same problem come, immediate inform to service center and agent but they were not listing please solve the mater.
Manoja kumar sahoo
[protected]

I am a samsung customer i bought samsung j14g (Imei no.:[protected]) on 10/04/2017 & it got complaint on 19/4/17. The reciever was not clear. And first service was conducted on 19/4/17 and they softwared the phone. On 12/5/17 the same problem repeated again the softwared the phone. On 16/5/17 they repalace the audio reciever. On 7/7/17 the board has been replaced on 29/07/2017 the phone became hang and i approach the same service centre they told me there they will observe the phone for 2 days and they give service accordingly as a customer their service center details given below
Service center details:
Tvs electronics limited
Authorised samsung service centre
11/380-b, 1st floor, global crest buldg.
Near maruti nexa showroom
Tb road kokalai tcr-680021
As a customer am not satisfyied by your service. Between 10/04/2017 & 29/07/2017. I had visited 5 times on service centre but no proper service had been done yet the problem repeated 5 times. So i need to get refund of the phone as a solution. I need to get a call from the authority within 7 days. If i didn't get a respond from you on after 05/08/2017. I will move on consumer court with a request for refunding. Here attach the scaned documents of job sheet & warranty details
Consumer phone number:[protected]

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Consumercomplaints.in › samsung india › samsung india — s7 edge one time screen replacement @990
[resolved] samsung india — s7 edge one time screen replacement @990

1 review
Pr priyanka presswala on jun 24, 2017
Submit a complaint
I have always been a loyal samsung customer using all samsung devices. I had received samsung s7 edge special olympics edition in olympic's 2016 and the one time screen replacement offer is available for everyone who bought it on and after 1 october 2016. I now have my s7 edge screen broken now the new screen charges are 16000 as i have checked. I feel very disheartened as i have always bought latest of samsung phones like s3, s6 edge and now s7 edge no matter what price they come with, but i am not considered eligible for the screen replacement offer although i have bought the phone at a higher price than those who bought it in october 2016. I would be really happy if my request is considered as i have always been a samsung loyal fan.

Hi team,

I am a i phone user earlier so last year i switch to sanmsaung note 5,
While useing this phone i was very satisfied with feature and camera and all the things which have in my note 5, but there is some meager issue going on with customer services i believe..
1st incidence my note 5 display got broken with light pressure and it costed me 10600. I repaired from saumsung serves center which is located in sion bt verry bad customer handing and respond given by then.. So till now it costed me for rs 51000+10600=61600.

2nd incidence after using 4 months only it again got damage not i signal broken aria seems on tha display. I went to same gallery told them every think they are saying its not covering under warranty they have given only 3 month warranty.. What is the use of my phone now.. They said u have to spend 10600 again for display which is ridicules.. Because if i will replace diplay again it will cost me =51000+10600+10600=72200.

So what is the use of westing so much of money in return you people not proving any warranty garrany or replacement.in this campier to i pone has give me new phone only bcs charging socket was networking for that.. And in samsung m not geeting proper compensation.. No replacement not proper customer handling nothing.. At the end ma phone is lokend in cabbet with no use..

I have ma youtube channel i have recorded the respons and replay from them.
So will make a video on my experience with note 5.. And customer survives provided by them and will spred as much as possible..

N i will make sure at least it will not happend again with any one.

I have more then 3000friends on fb.
On youtube have more 300k people.

Thank you samsung for all this.


Jayesh rawani | | deed preparer, reo – settlement services
Jayesh. [protected]@gmail.com
P: [protected] | ext: [protected]

I purchased samsung charger model no - ep-ta601be on 31 may 2017 through amazon online. It is not working since last 10 days. Request change the charger. Warranty card has also misplaced. Kindly change charger for 4000 mh mobile charging so that i can believe on samsung company. Thanks. I am looking forward for your kind reply. An early action and kind cooperation will be highly appreciate d.

Dear sir,

I registered complain to samsung company call center on 12.07.2017 service order no. Is..[protected], but after two visit of of company technician problem is unsolved, i surprised when i received sms on dated 22.07.2017 that (Your problem has been resolved and rs.0 payable) but reality is refrigerator is on same position. After few minutes got a new sms of new service request no..[protected] which is not register by my side, i can't understand what is going on.. I regular follow my complain but no satisfactory answer received by any side i. E your service center and call center.

Sir
I have purchased galaxy a7 2016 in the month 23/03/2016. (Invoice enclosed).

Unfortunately my handset fell from my hand and touch and display was broken. As the damage do not come under warranty i got it repaired sai keerthika electronics (Samsung servicing centre) in srikakulam district, andhra pradesh, india., by paying the amount for the damaged part. (Invoice enclosed)

At the same time the personnel at the centre advised me to extend my warranty for one more year upto 22/03/2018 by payment of amount and i took it. (Invoice enclosed)

Two days back my handset display blurred and i approached the above servicing centre to get the fault corrected under warranty. But the personnel at the servicing centre said that it was due to internal damage as there was no damage externally.
I was shocked. It can also be presumed that company is deliberately trying to avoid the coverage of damage under warranty.

I have great regard for the samsung brand and we are currently using samsung ac, two samsung washing machines, s7 edge mobile, samsung j2 and metro mobiles within our own family.

Such disregard for such a loyal customer is unbecoming of samsung brand. Therefore i request you to rectify the mistake and get the damaged part replaced under extended warranty at the same servicing centre which is nearer to me. I repeat that there was no damage externally to the display.

Regards,
S padma
Mobile. [protected]
Email. [protected]@gmail.com

Sir my name is sanjeev singh from bachan singh colony. I went samsung customer care 15 days before (11/07/2017) to change the display of my j5. A staff member named vishal told me if i did not demand any bill the samsung customer care offer me the display in 2500 which price was 3100. But i told him clearly that i want original samsung display with bill he try to mislead me but i refused. After that he told me if i don't demand bill it will be delivered within 2 days and if i want a bill it will be delivered after 12 days. I say that's ok. He gave me a token no 58 but not any complain no. After 12 days i called him he said due to some gst issue it will take one more day... But he did not delivered it on next day. I received my phone in 27/07/2017 after 16 days then i retraced my complain then i came to know that there was no complain related my display in last 15 days... So in request u to stop this non sense behaviour with customers...

My double door refrigerator stopped working two weeks ago and i complained immediately to the customer care
The technical person did not even contact and moreover came after three days. He left saying a part has to be replaced for which i placed an order, at that time he said it will come in three days and it is now ten days. I'm calling customer care everyday, they say the technical person will contact and there is nothing from them. My complaint reference number is [protected].

We buy from the company believing there will be good service and they assure us of that at the time of buying. But how should we rely on them.

My name anurag mehrotra. My wife pinky mehrotra bought a samsung tab sm-t805ntsainu date 21/10/2014 in 44000/₹ with two year protaction plan extra charge 6600 from chodhry interprises chudhry complex bazar ganj moradabad.
I have visited date 17/3/2016 samsung mobile sevice center c-8 pandit shanker dutt sharma marg opp. Police station civil lines moradabad to get my mobile phone repaired as i was facing problem of mobile going chrging problem. There was no other problem in my mobile. On my first visit to samsung mobile office samsung officials told me that there could be estimate of around rs.2000/ rupees for repair of mobile just for charging pin. I pay rupees 2000/rs and he give me reciving slip. It was manual not computer genrated after that i visit again
On my next visit to samsung mobile service center for recive my mobile but they told me part are not available. Till now i had sevral round of service center but now there was no response from the service center. I visited the company office to know about my tab this time company officials gave me a fresh estimate of rs. 5000/- along with a long list of problems in my mobile whereas there was only one problem of hanging charging. If my mobile is not on then how can he demand 2000/₹. Company might have done lot of experiments on my tab.
Now more than one year four month have passed but company is not willing to get my mobile phone repaired and handover it to me. This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to replace the mobile set and pay rs. 50000/- for inconvenience and harassment caused to me.

Thanking you
Yours faithfully
Pinky mehrotra w/o anurag mehrotra house no. D-29 t. D. I city
Ram ganga vihar phase ll
Moradabad
Ph. No [protected]

I ordered samsung gear circle on shop. Samsung.com on june 16 2017, i haven't recieved my product from shop. Samsung.com and even any information also from samsung.com website. When i am calling the customer care they are asking me to wait for 72 hrs or 48 hrs. But i am not recieving any information from them. I want the details of my order. Hope i will get my order....

I submit phone with charging problem in date 19.7.2017 then only mobile charger jack is changed but data cable of charger not replaced.. Then charging problem continue then another time i give data cable to service centre ramkatora date 25.7.2017 but in service centre my data cable not replace in given time... My phone and charger in warranty period.. And i given all bill in date 19.7.2017 but my problem not resolved

Hi,
my name ia manoj sejwal from new delhi, , i bought a samsung phone model no A-7 2016 from croma saket on 3 dept 2016 . on 25 july 2017 i am not able to excess my phone because i can see blue ink on my phone screen, , i took that phone and ask service center okhla to help me .instead of helping they said you have drop this phone and will not change the screen at same time they said if you want to repair your phone you have to pay rs 8000. my phone is still in warrenty and i have never dropped this phone . they said do whatever you want but will not chane the phone screed, , this is bad and rude behaviour from samsung team .there is not even a scrach on my phone .i will file a complaint in consumer court if imy matter will nto get resolved . i have already make to phone call and file a complaint and did not get any call back from anyone, every time just get assurance that will get a call back from samsung team, , my complaint refrence number is : [protected].

samsung is spoilng their image or people are spoiling sansung image by their rude behavious .i will never bought any product from samsung .

manoj sejwal
[protected]
[protected]@gma

We purchased new refrigerator on 18.10.2015 from vijay sales gurgaon. Since last one week we are facing problem that it is not working. On tuesday: 25th july we lodged complaint with customer care. Engg came next day, on 26th and checked the problem is with sensor.
This is quite surprising that in just 20 months this problem has come in from such a new product.
We need immediate attention to replace this part (Without any additional cost to us).
Thanks,
Goyal rk
[protected]
Business director
South asia: cytozyme labs usa

I have visited samsung service center tarnaka hyderabad, 6-7 times and still facing the same problem of overheating issue not able to access any application every time. Earlier i asked them for device replacement but they denied. But i have been facing the same problem again and again although they repair every time but they are not replacing the handset. My warranty will be expired in oct 2017. If the problem doesn't resolve permanently then they will charge for it after warranty expired. Since there is mistake from samsung side then why i'll bear. They should replace it

Sir/ madam,
I purchased a 2 door refrigerator in october, 2016. Ice is logging in bottom section. I called your customer care on 10th july, 2017. They suggested me something. I followed that, but did not work to solve my problem. So, i called again to your customer care on 15th or 16th july and request him to send a technician/service engineer. I got a message, listing that my product request number is [protected] at 8.15 am on 17th july. At 12.37 pm again i got a message saying that service engineer sachin, contact[protected] has been assigned. A call was recieved fron nashik canter on 19th july. They asked me about the problem and said that someone would reach at my place soon. But no one had come. After 2 days on 21st july i called to the above number. A returned call was received. A person said to switch off the machine prior so that he can check. We did it. But after 2 days i realized they are just lingering the matter and no one is serious about the topic. I cant leave my food to be wasted. So, i switched it on. Till that time i called twice to customer care. Everyone assured us that within 24 hours the problem would be resolved. But sorry to say that till now no one has visited us. On 24th july again i called yor customer care. They promised me and repeat the same thing. Still i request him to take complaint against nashik service center. But he refused. I called on 26th july. He gave me another reference number [protected]. But surprisingly i got to know that according to your database nashik service center's person has already visited us. Kindly look into the matter so that we can trust on a brand name samsung.
Otherwise for us there is no difference between a local made and a brand name.

I have purchased samsung refrigerator last year 2nd oct.2016. From last 2 days refrigerator is not working. Samsung sent their engineer and he checked and found gas leakage. He told me that another engineer will visit and fill the gas. When i asked reason of gas leak in such short period, he told me that due to karbon in your area it happen. My question is why and how gas leak in such short period however we have another refrigerator of different company in my family and working well since last 3-4 year. Samsung gave me faulty refrigerator and seems there was already manufacturing defect in product. Samsung is very reputed company but not sure how they sold me defective product. They should replace my refrigerator instead of gas refill.

Dear sir,

I have been a samsung well wisher before but not now because of the sick service and rude manner behavior of your team members who has been providing service to me. I bought samsung 40inch hdtv on 17th of this month form one your dealer qrs in trivandrum, kerala. Unfortunately my bad luck the tv was not working which i launched a complaint on 22nd of this month which i received the service order no as [protected].
Where as been following up for 3 days and on 25th a person has come and mentioned that there is complaint of the board which need to be changed it seems and he left and has intimated that he will call me and update when we will receive the board. There was no further information from your team where as today when i spoke to your executive in trivandrum, he has spoken to me on rude manner and disconnected call stating that dont give a cal to us and we will inform whenever it is coming itseems. I again launched a complain on the your team behavior to the customer care. They have mentioned one of the person will call me back. I received a call from the trivandrum service team stating that it will take 1 week to get a spare itseems.
It has just become 10 days that i purchased a new tv, for 2 years warranty you are giving and this is the kind of service which you are offering.
I demand for new tv from you in this case as your dealer has given us the one which was already damaged i believe. I expect a favorable reply from your side as the others are hopeless for me.
Thanking you
Regards
Anoop vasudevan

I have purchased samsung — 25000 mah vt power bank, + 64gb samsung card few days ago and when i opened the box and try to see by swtiching it on, the light was flicking but when i tried to recharge my samsung mobile with it was not charging. But when i tried to charge the powerbank it was showing that it was not charging.

So i would kindly inform the samsung enterprise to either replace it or send my moneyback. I would say that samsung is the best company but for the powerbank wise it can be better.

Kindly replace or send me money on
Chauhan parikshit d
Lab technician
College of dairy science, opp. Balbahavan,
Nr,. Ramji mandir. Library road, '
Amreli. - 365601

Gujarat