Samsung India Complaints & Reviews

Washing machine motor replace which is under warranty to be replaced as a priority since its almost a month we raised the complaint. However when i speak to samsung guys, they say that since that particular model motor is not available they are asking me to forget it and by new one which looks very worst to any dumb guy, but not sure how come those guys can speak such kind of language particularly am dealing with one guy who is not letting met to speak to any other folks of samsung called sundaram. He neither solves the issue nor gives other contacts to escalate this issue. Surprised seriously how samsung is working. Could you please help me out if you can.

My last visit in samsung service center (Okhla) for my galaxy s6 problem touch is not working but service representative said it’s working but some key is not working when i come out from your service center i never go after 28-june-2017 again your service center and this time my screen is totally black mood
One minute my phone was working the next the screen was black and unresponsive after i locked it, however the blue notification light is flashing

My phone mother board change

I just want to buy galaxy s8 but this time i don’t want any samsung product. I know samsung is big brand if i leave samsung, samsung not going to any loss.

When i buy this phone i’m so happy but after one month i’m lost of problem in my phone than i go samsung service center and called samsung call center than i mailed service support but no response.

So please help me on this issue i can’t pay repairing money again and again.

Regards,
Faiz

To

The
Samsung industries

Dear sir / madam,

I regret to state that that i am very disappointed by my recent purchase of a samsung refrigerator and it is getting frustrating to get the problem resolved with the company.

I purchased a samsung 670l double door refrigerator from sahil electronics in humayun pur, new delhi vide invoice no. 276537/2017-18/642 dated april 20, 2017. It was delivered and then installed at my residence in #138 r-3 huda colony cheeka, distt. Kaithal, haryana on april 30, 2017. Right from the beginning, the display screen on the door that shows inside temperature, did not work. Also, the refrigeration was low too. On our complain, the company’s engineer visited and fixed the display but did not do anything about refrigeration.

As the cooling in the refrigerator was low, i complained again. The engineer who visited could not find any fault with the machine. The hot weather and having to drink warm water from my brand new refrigerator compelled me to call for help again. The guy who visited this time found a problem with some sensor that they replaced after a week. Even this did not improve the refrigeration. The fruits, vegetables and other groceries continue to spoil due to lack of cooling.

To add to the confusion, the different service engineers that come to try solve that problem have different diagnoses. One said that the machine is fine and we are paranoid!! Another told us that double door refrigerators always give trouble and buying is the same is not a smart choice. The last person who visited said that they will have to take the refrigerator back to the company to rectify the problem.

In the end, i would like to state that i want this ordeal to end. The company has a policy that they would replace the refrigerator with a new one if they can not find a timely solution and if problem is detected in the first month. I have been calling the helpline since may 2, 2017 and can provide you a detailed list of the reference numbers of my complains. I humbly request you to replace my refrigerator with a brand new one.

I am attaching a copy of my invoice.

Hope to hearing back from you soon with a positive reply.

Regards,

Karan bindlish.
#138 r-3 huda colony
Cheeka (Kaithal)
136034
[protected]

To

The
Samsung industries

Dear sir / madam,

I regret to state that that i am very disappointed by my recent purchase of a samsung refrigerator and it is getting frustrating to get the problem resolved with the company.

I purchased a samsung 670l double door refrigerator from sahil electronics in humayun pur, new delhi vide invoice no. 276537/2017-18/642 dated april 20, 2017. It was delivered and then installed at my residence in #138 r-3 huda colony cheeka, distt. Kaithal, haryana on april 30, 2017. Right from the beginning, the display screen on the door that shows inside temperature, did not work. Also, the refrigeration was low too. On our complain, the company’s engineer visited and fixed the display but did not do anything about refrigeration.

As the cooling in the refrigerator was low, i complained again. The engineer who visited could not find any fault with the machine. The hot weather and having to drink warm water from my brand new refrigerator compelled me to call for help again. The guy who visited this time found a problem with some sensor that they replaced after a week. Even this did not improve the refrigeration. The fruits, vegetables and other groceries continue to spoil due to lack of cooling.

To add to the confusion, the different service engineers that come to try solve that problem have different diagnoses. One said that the machine is fine and we are paranoid!! Another told us that double door refrigerators always give trouble and buying is the same is not a smart choice. The last person who visited said that they will have to take the refrigerator back to the company to rectify the problem.

In the end, i would like to state that i want this ordeal to end. The company has a policy that they would replace the refrigerator with a new one if they can not find a timely solution and if problem is detected in the first month. I have been calling the helpline since may 2, 2017 and can provide you a detailed list of the reference numbers of my complains. I humbly request you to replace my refrigerator with a brand new one.

I am attaching a copy of my invoice.

Hope to hearing back from you soon with a positive reply.

Regards,

Karan bindlish.
#138 r-3 huda colony
Cheeka (Kaithal)
136034
[protected]

My microwave needed some spare and the service engg. Informed me that it would take 3 to 4 days to get it done. I received a message from samsang stating the same. Request no. Is [protected]. It is now more than 10 days and nothing has been done till date, despite having tele talk with service center. Phone[protected]. I am 75 and face a tough time for want of this device. I had told the same to visiting service guy. Now i am set to to leave in couple of days. Wht will be the use if the microwave gets its part? The company immediately asks for money for visit of service man. Spares are only available with the company (Samsang). Hence can not do anything. Unless ready to buy new one. Deplorable. I had bought this microwave from samsang' shop in ahmedabad, gujarat

Dear sir/ madam,
Greetings!! My wife was using samsung galaxy note 4 model no. Sm-n910gzkeinu; imei no. 355306/06/693139/7.

In april 17, the phone started behaving erratically, automatic shut downs, off and on problem of non-responding touch and display. It was shown and deposited at samsung service center at lucknow. Our employee mr. Amit had more than 7 visits to the service center in duration of more than one and half month because every time after he went on due date, he was told phone was not ready as part not available.

We not only faced problems and mental trauma for more than a month due to unavailability of phone but also repeated visits and calls to service center. Eventually we were told that phone was not reparable and such problems has occurred in other note 4 sets too after software update.

We have used note 2 in past and never faced any problems. We had faith in samsung and the note series, but now it's shaken. Note 4 is an expensive phone and such thing to happen out of the blue is unacceptable. Kindly look into the matter and help us.

Thanking you with regards in anticipation of your help!!

I am complaining again through this portal for the second time as my issue is not resolved yet with the purchase of samsung refrigerator with convertible freezer model no. Rt37m3724sl 345l that i bought from master world electronics (Biggest frauds), gandhi marg, railway road, aligarh up, on 13th of july 2017. Since then i have made more than 5 complaints about my freezer not working. On 22nd of july an engineer sandeep sharma came and told us that freezer door gasket is faulty. He adjusted it and told us that it will work fine now. But, as i suspected it isn't working again and there is water dripping from everywhere. I am having the worst experience of my life since i bought a samsung product. I just want a replacement of this faulty refrigerator so i can focus on better things in my life. I am fed up of samsung and wish i would have bought a whirlpool or any other brand product.

My ph. No. Is [protected] and e-mail is [protected]@gmail.com

Dear,
Samsung team
I m buying a new samsung s7 edge.
And use this phon a one year.
I complete my phon warranty in last 3 days
And now suddenly on pink line watching on my phon display.
Rep me immediately why this this problem in this phon.
Ans me fast.
My mail id is vaja. [protected]@gmail.com.
And mobile no is [protected].

Dear Sir / Madam

S.Kulandaivelu

Mobile Model : Samsung Galaxy J7

Purchased On : 01/08/2016

" My mobile is very close to the under warranty period so for this reason Samsung Customer Care not taking serious issue about mobile problem "

Subject : Mobile Not Getting Charging

[protected]

[protected] Evening my Mobile not Getting Charging. So i checked with another Samsung J7 mobile battery and it is working fine and Faulty Battery put in to Healthy Mobile Phone but it is not getting charging. So i decided to go service centre.

Then i took my mobile and went to the Samsung Mobile Service center( Ashok Electronics) Jamnagar Location on[protected] Morning around 11 AM.

The Service Centre Person checked the my phone with their charger it is not getting charging then they replace another battery it is getting charging and showed me it is working fine.Then they checked the board they said it is liquid damage there is Water clog on charging Point area so it is not cover able Under Warranty we will do service on chargeable basis. So i discuss with service centre if it is Liquid damage the mobile battery should get damage due to short circuit and also mobile device also get damage but nothing is happened to the my mobile, there is no bulging and no physical damage on mobile battery. The Battery is looking good and only the issue is mobile battery not getting charging.

i am try to explain them the scale formation is occur only prolonged period and it will not occur with in a day.
I am using this mobile phone as use well everyday suddenly it is not getting charging so i came here. You showed me the scale formation, but i don't know how it is happened.

The Service Centre People directly denied. So i try with Samsung Customer Care[protected] i explained everything to Customer Care Counselor they suggested me to go Again Samsung Service Centre. The Customer care counselor give me a complaint number for future Reference purpose. The Reference Number is [protected]

[protected]

I went Samsung Service centre then i called Samsung customer care again i explained everything to customer care counselor and she want to speak with service centre person after long conversation with service centre person the customer care counselor denied the warranty of my mobile due to water clog.

Later i made Online Complaint and they give Reference number is: [protected].

[protected]

The Samsung customer care Called me twice first time full ringing second time just missed call only later they send one mail we have tried to contact you several times on your number [protected] on, Friday July 21’2017, but unable to reach you as your number was not responding. Then i Called Samsung Customer care number[protected] i am explained everything about the mobile battery not getting charging finally the customer care counselor told me to go Samsung mobile Service centre handover the mobile to the service centre and take Job Sheet.

[protected]

Today i went Samsung Mobile Service centre they not responded me so again i called customer care i spoke with customer care counselor again i explained everything about the mobile battery not getting charging. After long conversation she asking me to wait for discussion with senior Executive. I discuss with senior Executive and i explained about the mobile battery not getting charging she told me there is water clog on charging area it is not cover able under warranty. I am explained to that madam about my mobile charging issue. I told to the Madam if there is water clog on that area really the battery as well as mobile device also get damage and i said the scale formation may be due to possibility of moister. Then she said water and any Physical damage it will not come under warranty. I said to the Madam I strongly agree your statement but this one no physical damage and water log only problem is scale formation on Charging area for this kind of issue what can i do. For scale formation how can i take precaution, Every one using the mobile phone same way i am also using in that scale formation what can i do please tell me. She suddenly disconnected mobile connection in the middle of conversation.

Then immediately i called again to the Samsung customer care they said your concern is already escalated we will contact you shortly.

I am kindly Requesting you please, I need solution in the positive way. For the Past 5 days i Couldn't use my mobile phone. Please take it into serious as my problem. For scale formation problem it is not occurred because of me it is happened naturally for that reason you are denying my warranty i am really feel so sad. I hope you will do the Best .

Thanks and Regards,

S.Kulandaivelu

[protected]

Hi,

I have a samsung double door refrigerator which stopped working on 9th july 2017. I called up the complaint department and was given a service order number [protected] on the same day and was confirmed that the service technician would call me the very next day. I never got a call from the technician and when i followed up with the complaint, i was given the name and contact of the technician (Ravi) who was assigned the complaint. Next 2 days i kept trying to reach the technician without success and the only response from the complaint section was that the technician would call me by 8pm next day. Eventually on thursday (July 13) a new technician was assigned who came for inspection and confirmed that the compressor is not working and a fresh complaint number will be raised and the compressor shall be replaced in next 3-4 days.

On 17th i called up samsung complaints again to understand the update and by when my refrigerator would be rectified. To my utter surprise, i was informed that my issue has been resolved by the technician and i was forced to raise a fresh complaint (Service order number [protected]). The next day i called up again to understand the status and my worst fears came true when the same unresponsive technician (Ravi) was assigned. I have since then been calling up daily (The comlaint department - and ravi) and have got the standard response "that the technician will call by 8pm" and no prizes for guessing that mr ravi has never bothered to call nor pick up our call.

Dear samsung authorities, i am out of my wits and have no other option but to take this up here in a public forum for the callus attitude and service delivery.

If samsung is not interested in complaint redressal, i suggest you to kindly let the consumer know so that the consumer can take appropriate action.

Regards
Unsatified holder of samsung product

Hi myself shiva from hyderabad i purchased a samsung mobile in the month of september 2016 model samsung j7 16 gold, on 18-july - 2017 suddenly display got blank i can hear the sound but display not working i went to service centre at secunderabad branch and they checked the handset kept for one day they said will call u and udpate but i have not received any call from service centre very next day eveening i visited the service centre and asked about the status on my mobile they hand over my mobile and said sir dispaly gone syou need to repalce new one i asked its only a 10month old mobile how display as gone they said its cost 5500/- to replace the display, i asked it is in warranty period y i should pay no sir for display we cannot replace for free u have to pay 5500/- this is response i have received from the service centre people then what is the meaning of warranty they what reason i should purchase a samsung mobile. Please justify on this


Regards

Shivakumar
[protected]
Email : [protected]@gmail.com

I am customer and using samsung monitor. From few days ago the said monitor has been creating problem i. E automatic on and off. The monitor has been rooted out from your service center and stated that after 02 to 03 days my monitor will be returned from service center, but not yet been received by me.. I inform to you kindly look in to the matter and replace by a new against my exiting monitor

Samsung financial empowerment fortune program ®2017

Samsung electronics (Uk) ltd

Samsung house 1000 hillswood drive

Chertsey surrey kt16 0ps, united kingdom

Mr. George morrison
Tell :[protected], [protected]

Microsoft® windows insider mvp windows security

Approval of award winning prize of 500, 000.00 gbp for delivery/transfer.

Dear winner: mr pavan subhash patil

We the management and staffs of samsung electronics company uk wish to congratulate you as one of the lucky winners in the samsung uk promo. Your mobile number was selected at random as one of the lucky winners for the 2017 ongoing samsung uk promo, and your mobile number won you the sum of 500, 000.00 gbp. A cheque has been issued in your name.

We advise that you check the spellings and order your name is arranged so as to avoid problems the order your names are arranged are first name and surname.

Package information

Package content:... Cheque of 500, 000.00 gbp ({five hundred thousand pounds) - 1 laptop - documents - face cap - and a t-shirt
Affidavits of certificate — 0.10kg
Copy of proof of ownership — - — 0.10kg
Colour of box: — brown.
One samsung tab 3 white
One samsung smart tv
One samsung laptop

We the entire uk samsung electronics company our full felicitation to you and your well-wishers. We hereby inform you that approval of your winning price of 500, 000.00 {five hundred thousand great british pounds) and the original copy of your winning certificate/relevant documents that will empower you to get your winning amount lodged into your nominated account have been parceled and issued to our delivery agent diplomat charles morgan whose proof is attached to this email.

The "court and government of london gaming board" has mandated us to deliver your winning prize to you by cheque. Your winning prize in a parcel (Which contains your 500, 000.00 gbp cheque, winning certificate and other vital documents) has been given to our diplomat charles morgan, who will leave uk for india your country on the 12th july 2017 and will arrive 13th july 2017 to deliver your award winning prize in draft cheque to you.

The reason for arriving new delhi airport:

Our delivery agent will arrive at new delhi international airport because the government and the higher authority of your country have said that new delhi is the capital city of india and the cheque has to be registered and endorsed by this governing body only because it is an international cheque. India has been accessed as a terrorist country and award prize is a huge amount 500, 000.00 gbp it has to be registered so that you will not be having problem or quarries with anti-terrorist agency after the $1, 000, 000.00 has been transferred to your account. All these protocols must take place in the capital city which is new delhi. So that is the reason he is to arrive new delhi.

Please note:

All international charges has been settled by the samsung company here in the united kingdom you will be responsible for your local custom tax clearance fees demanded by your country for custom clearance at the airport. Do not waste time with anything said to you by diplomat charles morgan during his arrival to your country in india. You are to follow every instruction to enable a successful transfer of the funds to your account. After the transfer of your award to your account he will come down to your city and take photograph with you and your family before returning back to the uk.

Delivery agent bio-data

Name: mr charles morgan
Age: 53 years old
Country: united kingdom
Company: faster jet (Uk) international courier ltd
Address: london customer/delivery services department,
Unit 10, ringway trading estate
Shadow moss road, m22 5lh.

Flight details of diplomat charles morgan.

Flight number vs 300

Departure date 12th july 2017

Route london (Lhr) to delhi (Del)

Scheduled departure time 12th july 2017 20:00

Lhr - london - london heathrow airport.

Scheduled arrival time 13th july 2017 09:20

Del - delhi - indira gandhi international airport

Departure terminal:

London - london heathrow airport - zone a, terminal 3

Arrival terminal: delhi - indira gandhi international airport - international departures, terminal 3

Diplomat charles morgan will call you immediately he arrives india

Upon your agreement to this mail above, please send us email, as to know if our diplomat will depart to india or not otherwise the flight schedule, will be cancel

You are to keep us updated with your readiness in receiving the special diplomat.

We await your reply to this mail. [protected]@hotmail.com

Note: kindly send us a scan copy of your id card to enable the diplomat to identify you on his arrival.

Event manager,

Dr. Terry adams (On-going samsung company uk promo commemorative 40th anniversary draws 2017 award promotion)

I wish you on behalf of all members and staff of samsung company uk we congratulate you as you expect your won prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40th anniversary draws.

Past winners around the world full of excitement

Best regards,
Yours faithfully,

Mr. George morrison

Tell : [protected], [protected]

In reference to the complain no [protected] i m having problem in convection mode i have been repeatedly registering complain but still i have not recieved any postive responce so i have already registered complain to national consumer helpline n complain no is 361330 i[censored] r not going to give me d solution for my complain i wud take legal action in district consumer court

I have purchased a fridge 2 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

I can share you the serial no and compressor number etc...

Serial no : 03264paf301394j
Compressor no : nc4mv88alp/tt1
Model id : rt27hdrzesa/tl

So what's the solution for this issue?

From,

Abdul manaf k m
Kulathinkal house
Manjummel p o
Pullachal road
Eranakulam-683501
Kerala
To,
Samsung customer care

Dear sir

Handset – samsung galaxy j76
Date of purchase – 04/08/2016
Serial no ; rz8h70rrn3f
I wish to complain about sam sung galaxy j76 (Rz8h70rrn3f) that i purchased on 04/08/2016 from lulu connect, edappally. I am complaining because the mobile shows display error since after 3 months from date of purchase. Then i thought it’s due to non updation of the phone software. I didn’t care that much. Again it’s showing the same problem then i consulted samsung service centre they said to me that it will be fine after updating software. Then on july 1st week it again showing the same problem and i submitted phone at samsung service centre. They said that its board is damaged and we replaced it. After some days it shows the same problem and i submitted phone again and they said its display problem and the problem solved by replacing that one. Now it shows the same problem again. My handset is under warranty.
I would like a written statement explaining what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing the screenshots of display error. You can contact me at the above address and phone number.
Sincerely,
Abdul mnaf. K. M
24/07/2017

I have purchased sam sung refrigerator french door in august 2010. It was working fine with occasional complaints otherwise it was good. Since feb 2017 it started troubling us with unusual temperatures fluctuations like between 3 to 25 at times, we made complaints people came charged visiting charges sensor replacements and other stuff but problem remained the same. I have spent thousands of rupees in their numerous visits. By june i lost patience and asked them to bring somebody who can solve my problem it's now almost two months with many call to local office as well as call center neither they visited nor the problem is solved. Can anybody suggest me what should i do to at least get this to the notice of samsung people. I live in bathinda punjab and unfortunately i'm using every other appliance from samsung only.

Samsung product request/complain number is [protected].
I purchased this refrigerator rt28k3043s8 from samsung flagship store ishita enterprise ahmedabad in rs. 23900/- on date:[protected]. It’s still under warranty. Last week it has cooling problem. I had complained about it in customer care and they sent technician to check the refrigerator and he said it has gas leakage problem. Next day they took my refrigerator to their service centre and keep there for testing. After that they delivered it back to my home and said, start it after 1 hour. I started it after 1 hour and after 3 hours i checked it and there is no cooling at all. Now they are saying they will send the technician again to solve the problem. That’s very strange. I have lg refrigerator before samsung for almost 15 years. Lg gives onsite service for any problem in refrigerator. Why to take refrigerator to service centre, i don’t understand. I want samsung to give my money back and take your faulty product back, which is useless in under warranty stage. Very disappoint with samsung refrigerator product.

I had brought a microwave in oct 2014 and now the paint has started to peel off from inside. As this is very hazardous and your executive has asked me to buy a new microwave and scrap this one. Please advise if this is the only solution. Have i been cheated by samsung by buying a product for more than rs. 7500 and have to scrap within two years of purchase.in that case i would like samsung to help me in buying new microwave with better price i cannot pay another rs.8000 in buying a new microwave.

Hi my name is abhinava shukla. I have purchased samsung a5 2016 mobile handset on 24 may 2016 from civil lines allahabad. Within 1 year 2 months battery has been swelled and it misaligned the back cover of mobile phone. I am very dissapointed with this incident as this is 8th mobile phone which i purchased from samsung. This incident broken my faith on samsung.