Samsung India Complaints & Reviews

I have visited samsung service center tarnaka hyderabad, 6-7 times and still facing the same problem of overheating issue not able to access any application every time. Earlier i asked them for device replacement but they denied. But i have been facing the same problem again and again although they repair every time but they are not replacing the handset. My warranty will be expired in oct 2017. If the problem doesn't resolve permanently then they will charge for it after warranty expired. Since there is mistake from samsung side then why i'll bear. They should replace it

Sir/ madam,
I purchased a 2 door refrigerator in october, 2016. Ice is logging in bottom section. I called your customer care on 10th july, 2017. They suggested me something. I followed that, but did not work to solve my problem. So, i called again to your customer care on 15th or 16th july and request him to send a technician/service engineer. I got a message, listing that my product request number is [protected] at 8.15 am on 17th july. At 12.37 pm again i got a message saying that service engineer sachin, contact[protected] has been assigned. A call was recieved fron nashik canter on 19th july. They asked me about the problem and said that someone would reach at my place soon. But no one had come. After 2 days on 21st july i called to the above number. A returned call was received. A person said to switch off the machine prior so that he can check. We did it. But after 2 days i realized they are just lingering the matter and no one is serious about the topic. I cant leave my food to be wasted. So, i switched it on. Till that time i called twice to customer care. Everyone assured us that within 24 hours the problem would be resolved. But sorry to say that till now no one has visited us. On 24th july again i called yor customer care. They promised me and repeat the same thing. Still i request him to take complaint against nashik service center. But he refused. I called on 26th july. He gave me another reference number [protected]. But surprisingly i got to know that according to your database nashik service center's person has already visited us. Kindly look into the matter so that we can trust on a brand name samsung.
Otherwise for us there is no difference between a local made and a brand name.

I have purchased samsung refrigerator last year 2nd oct.2016. From last 2 days refrigerator is not working. Samsung sent their engineer and he checked and found gas leakage. He told me that another engineer will visit and fill the gas. When i asked reason of gas leak in such short period, he told me that due to karbon in your area it happen. My question is why and how gas leak in such short period however we have another refrigerator of different company in my family and working well since last 3-4 year. Samsung gave me faulty refrigerator and seems there was already manufacturing defect in product. Samsung is very reputed company but not sure how they sold me defective product. They should replace my refrigerator instead of gas refill.

Dear sir,

I have been a samsung well wisher before but not now because of the sick service and rude manner behavior of your team members who has been providing service to me. I bought samsung 40inch hdtv on 17th of this month form one your dealer qrs in trivandrum, kerala. Unfortunately my bad luck the tv was not working which i launched a complaint on 22nd of this month which i received the service order no as [protected].
Where as been following up for 3 days and on 25th a person has come and mentioned that there is complaint of the board which need to be changed it seems and he left and has intimated that he will call me and update when we will receive the board. There was no further information from your team where as today when i spoke to your executive in trivandrum, he has spoken to me on rude manner and disconnected call stating that dont give a cal to us and we will inform whenever it is coming itseems. I again launched a complain on the your team behavior to the customer care. They have mentioned one of the person will call me back. I received a call from the trivandrum service team stating that it will take 1 week to get a spare itseems.
It has just become 10 days that i purchased a new tv, for 2 years warranty you are giving and this is the kind of service which you are offering.
I demand for new tv from you in this case as your dealer has given us the one which was already damaged i believe. I expect a favorable reply from your side as the others are hopeless for me.
Thanking you
Regards
Anoop vasudevan

I have purchased samsung — 25000 mah vt power bank, + 64gb samsung card few days ago and when i opened the box and try to see by swtiching it on, the light was flicking but when i tried to recharge my samsung mobile with it was not charging. But when i tried to charge the powerbank it was showing that it was not charging.

So i would kindly inform the samsung enterprise to either replace it or send my moneyback. I would say that samsung is the best company but for the powerbank wise it can be better.

Kindly replace or send me money on
Chauhan parikshit d
Lab technician
College of dairy science, opp. Balbahavan,
Nr,. Ramji mandir. Library road, '
Amreli. - 365601

Gujarat

My samsung note 3 is going through with several problems such as,
S pen not not working on phone, but used on other note phone pen is working
Media storage stopped - this window appears whenever opened gallery, files.
Memory card not readable.
If removed memory card and data kept on phone storage, still music, photoes are not visible in gallery nor player
From past 2 -3 months i have given my phone in service center
Still i got same issue, and now from past 1 month my phone is at service center.
I am calling and asking, they telling me that parts have not come yet
The parts which they received, after repairing same prob they facing
Past 2-3 days they telling me to come next day. But they not providing my phone
Long do i have to wait?
If it is not possible to repair, kindly provide replacement of my phone.
I am just roaming around without phone past 1 month.
Bill no is [protected]
Provided to dadar service center

Maine samsung c9 pro mobile liya hai 20 june 2017. Ist day se mera phone main problem aa rahi hai jab main mobile data on karta hun phone apne aap lock ho jata hai. Is problem ne mujhe pareshan kar diya hai. Main care centre bi gaya tha uno ne software update kar diya par fir bi koi solution nahi nikla. Samsung smart tutor se baat ki jo jo uno ne karne ko kaha sab kiya. Ab main kya karu samsung wale kahte care centre jao care centre jata hun woh software update kar dete hai. Problem unko bi pata nahi chalti.
Agar ham samsung par trust karte hai une meri problem samjni hogi.
Thankyou

I have been using one micro oven of samsung product. Recently following a trouble viz. 5e cropped up, we sought the help of your company through bsnl [protected]. Accordingly a product service request vide no. [protected] was registered on 21/7/2017 and that was sent to my mobile number. A phone call came from samsung office i. E. [protected] on the same day as to the information of sending an engineer when we categorically told him to send engineer along with necessary parts so that the job is complete. There after an engineer named shri subhajit saha came on 22/7/17. He discharged no service, even he did not touch the machine. Based on the type of trouble displayed in front (As was explained by us while registering service request) he told that machine parts are to be brought and costing will be around rs.2500/- (Mpcb & sm) and for which an advance of rs.500/- only is to be given and no other charges claimed. We (I myself, my wife & my daughter) repeatedly requested him to be sure as to availability of parts. He categorically answered - "why question of non availability? Of course it will be available." he further told that he would be coming within 2 to 3 days and micro oven will be set right. Naturally we tendered rs.500/- to him with receipt of samsung cash receipt no. J 2137, book no. J 43 (Asmit's exclusive samsung service centre) dated 22/7/17. The said cash receipt has been clearly mentioned as advance for mpcb & sm rs. 500/-. On 26/7/17 he expressed information of non availability of parts and forfeits the cash paid by us. I wonder how an engineer, from a internationally renowned and famous company i. E. Samsung, dares to defame the dignity and reliability of samsung with such unmannerly and utter indecency. I have been using several products from samsung viz.ac, micro oven, mobiles but never experienced even a bit indecency. My request is to take the matter in proper perspective and arrange for set right of the micro oven or to refund the cash taken categorically as advance.
Model : ce1031latb/xtl set serial 12147dbp900261v purchaser : bhabani bhattacharyya

This is absolutely scam always telling something or the other reason and grab money from the customer... Products are not at all... They never agree the fault.. Always blaming customer... My j7 display liquid was bleeding.. Even though there are multiple reasons still they blame customers.. It was never broke.. It was in my hands and the liquid started bleeding, even im explaning they never bother to listen and updated job sheet as internal crack..

I got call from neha from samsnug manager it seems, she was rude even she never listened the me only claiming that job sheet is updated as broke she also telling the same.. I dont understand what is an escalation matrix means.. You cannot tell its an escalation team...
If you want only money or revenue then tell customer will pay rather blaming customer looting money from them. I dont think samsung lasts long if they follow money minded..
For this i have to wait further without my phone.
Thanks samsung

Sir, i had bought a new samsung s8+. I had bought it due to the samsung no.1 brand, better quality product with excessives techniques and innovations. But i got frustrated when it gets technical default just within a month it stops charging. All my perosnal data get lost from it. As i have invested a huge money on this smartphone i didn't want to repair my phone i wish to replace it. Your customer didn't satisfied with the product as i wish to replace the product for the customer satisfaction. As you should have to care about your customer.

No, [protected] samsng: your mobile n0 has won 95 lakhs rs in samsung award. For claims send
Your name,
Mobile no,
Age, address, sex, occupation

To: [protected]@mit. Tc secend time this no [protected] samsung: dear winner,

Your certified winning parcel containing a demand draft of rs 95, 00, 000.00 (95 lakhs) & mobile phone have arrived in india and will be delivered to you by our agent (Mcqueen george) today.

Once again congratulations!!! Call this no [protected] prise no [protected]"
Delete

We purchases a samsung wf550b0bkwq 5.5kgs front load washing machine on 22.10.16. Its hardly five years and the machine has already started giving troubles. The drum gets struck and sometimes doesn't move at all. This does not happen always but. I had booked a service call and it was diligently attended by a service engineer.

The engineer just switched on the machine, took a photo of the serial number and then said the problem is with the pcb.. We don't need a service engineer who repeats the problem/complaint we lodged. We would like him at least make a sincere attempt to see if any minor changes would help and not alert the customer about the cost. What i don't understand is if this service engineer cannot open the machine and check for problem why should we pay them rs 295 as visit charges??

I believe there is another team who will visit (Pay the charges again) to identify the problem and resolve it.

Customer care in samsung is a great flop.

I bought this phone 1 month ago today suddenly the display is blacked out. The service center guy is telling this is not covered under warranty. They told me there is gap between display and screen. How did the gap came this manufacturing defect. The service center guy informed me that this issue comes when the phone is dropped or banged. I told him to check if my phone damaged. He gave a confirmation that there is not a single scratch on the phone so how come the gap has appeared now. The was browsing the internet suddenly some black spot appeared on the top and then the entire phone blacked out. The guy also have a confirmation that there is no water damaged. I want samsung to take responsibility and get the phone repaired. Otherwise we cannot trust samsung and will go for iphone only henceforth.

It is to mention here with high disappointment that i registered a complaint for my refrigerator vide service request no. [protected]. I have been trying to rectify my problem for last 2 days, but unfortunately, despite of getting assurance from your customer care representative, thrice in 2 days, my refrigerator could not get repaired yet.

I had very high expectations with your reputed company.

With a hope, i once again request you to arrange to repair my refrigerator till tomorrow forenoon.

Rajeev ahuja
[protected]

Dear sir
We purchased refrigerator from whynot showroom eluru on 24/12/2016. The product name is samsung smart convertable fridge with 3 star rating around 270 litres capacity. The refrigerator was not giving cooling from 25/07/2017. So i request you to send a technician asap to the below mentioned address.

Psr krishna prasad
D. No: 6d-6-1
Near rama bazana temple
Southern street
Eluru 534001
[protected]

Hi, this is Aman Agarwal
I have bought a Samsung mobile i.e. Samsung galaxy j7 prime on 25-october-2016
Today I want to ask you that do Samsung wants some more casualties to be happened due to exploding of their mobile phone or Samsung mobile services is against humanity .
On 8th of July 2017 once again a havoc waited to happen but sudden measure were taken by me to protect me and my family, as there was electrical odor with little smoke coming out from my phone while charging suddenly I saw that smoke coming out from my j7 prime handset I detached the charger from my phone although that was burring hot at that time I somehow managed to switched off it. After some days I took that phone to Samsung service center but now Samsung is giving a reason for water damaged in the mother board, please tell if money is more important than a life of a person for Samsung ?
Genuinely I believe buying a Samsung phone now a day Is like buying a suicidal bomb for yourself .

Hello

Still i haven not received any status.

Your executive came and took the photo of tv and went.

And to day i got a call from samsung - it costs 12k and to be replaced.

Once again i am telling - why should i pay the money - for your tv - which is a worst product. Do you think i am a mad?

I am not going to pay any single paise - since it is only 1-year old product and your samsung is such a cheap product.

Note: i am going to raise this in "consumer court"

And others should not affect like me and got cheated.

Ramana kumar

[protected]

Hi, it is to inform that a mobile model j2 16 was purchased from a samsung authorised showroom on 30.9.2016 now the battery of rhis mobile is not working properly. I visited your authorised service centre choice electronics, but the service executice has refused to change the battery due to swelling. Howevere, there is no any term and condition mentioned in the warranty card (Receiced with mobile) that a swell battery will not be replaced. I contacted to your voice c. Care several times and also send a mail but there is no any response (Msg, call, or mail etc) received from your side.in view of above it is requested to please look into the matter and direct to the service centre to replace the battery at the earliest as i am very upset for this kind of act of samsung (Big brand)

I bought my samsung galaxy s8 phone on 13 july 2017 and and was assured to get wireless charger by getting the coupon on my galaxy app.
Since then i have mailed to my. [protected]@samsung.com many times for this issue. They suggested me to use the primary sim that you used for pre booking in slot 1. I did the same but i haven't received any coupon. After that mailed them many time but i haven't received any reply from them. I have contacted[protected] they took my complaint and gave reference number... [protected]. I have escalated this issue and assured that someone will call me. But no one contacted me
A great cheating from samsung and totally pathetic customer support.

Don't get cheated by samsung offers.
Be careful

Regards

Bhupinder singh
[protected]
Blive. [protected]@outlook.com

I am fed up of samsung service and its # customer care response system. I have got a call from nidhi who told me she is speaking from the head office of samsung in india and that my complaint will be resolved within 24 hours but its been more than two days since she said that and nothing has happened as of now. I want an immediate resolution to my problem which is related to the samsung refrigerator with convertible freezer that is not working since i bought it on 13th of july 2017. Samsung has the worst customer service in india. I am going to the consumer court tomorrow against samsung. Whomever is reading this please don't buy samsung's low quality products. Samsung is a cheat company.