Samsung India Complaints & Reviews

Hi,

This is to inform you that i bought a samsung 7kg front load fully automatic washing machine from the vasant vihar basant lok store of samsung, invoice no. 288/vv/17-18, the salesman name was shaan mohammed and his employee code stated by him is[protected], his mobile number is [protected]. Before buying the machine, we categorically informed him that we will have to place the machine in the balcony and there is no water supply in the balcony and the water supply will have to come through the washroom situated outside the room, he told us that this can be managed by the engineer and will not be a problem, we bought the machine going by his commitment, when the engineer arrived today to install and give demo, we were shocked to know from the engineer that the distance of almost 10 meters can't be managed since water pressure will be subdued.

This has caused me all kinds of problems, 1st of all my entire day got wasted only to figure out what to do in this scenario, the sales guy shanu or shaan mohammed simply left me stranded.

He caused this by doing the following:

1. When we informed him about the water supply concern at our house, he never told me that the distance between the machine and water supply should be less than 5 meters.

2. He never asked me how much will be the distance between the water supply and the machine.

Why should i as a buyer suffer because of missing information provided by samsung sales guy, i need samsung team to make good my losses with immediate effect. I have the recordings of the calls where shaan mohammed has accepted that he did not inform me about the 5 meter thing and nor did he ask me about the distance between the water supply and machine.

This recording can be shared with the samsung team any time they ask for it.

Hoping for a prompt resolution.

Thanks & regards
Sandeep chhabra

I have my samsung ac. One of the part is damaged in may 17. At the same time we asked for service and gas refill. They changed the part and refilled the gas. After 15 days, we went for vacation for one month and again my ac is not cooling properly. Service engineer came and cleaned the ac and told the there is not sufficient gas. Is it possible that gas problem occur within a month.

This is the first time that worst services are provided by samsung.. Nobody is recognizing the problem. We customers are only to pay for service charge every time.
Please do help us to come out with this problem.

I had purchased this phone on 17 july 2017 from ahuja mobiles in bilaspur, chattisgarh. The phone was getting hot on the same time when it was booted up for the first time. I made a complaint to them regarding the raised temperature issues but no one paid heed to my request. I asked them to change but nothing could have been done as i had already paid the amount. Since then it is getting hot even on a minimum use of what's app and facebook for 5 minutes such that it becomes practically impossible for me to hold

I lodged a complaint for my fridge on 31st july 2017. Engineer visited on 1st and informed of new part for which order was raised. On 5th aug i received sms from customer care that part has been made available to engineer manoj rawat. I called the engineer and he said shall be visiting my residence around 6pm. Since i was in office i requested him to call before coming. I got a call at 5pm that he is standing outside my residence and since i was in meeting i had to rush my office boy home to let the engineer carry repair.

Engineer informed part has been replaced and invoice is of rs3200. I requested him to come down near my residence society gate atm. Atm was being replenished by bank officials and we were advised to wait for 15 minutes. I requested mr. Manoj rawat to meet me at this atm for payment. He refused misbehaved on phone and took out the part back fridge. He rudely said that when i shall at home with money then only part will be changed.

I registered a complaint against the engineer with customer care and requested for immediate redressal however instead of someone catering to my complaint, i got an sms this morning stating that due to estimate discontent with customer complaint has been cancelled.

I am suffering mental agony due to non availability of refrigerator for past 6 days in this hot and humid weather. Samsung engineer instead of being helpful has been rude, unprofessional and very disrespectful. I am suffering mental torture due to this behaviour and service of samsung.

I want to let you know that i am a die-hard user and fan of samsung phones but now i am having some serious doubts and issues with it. I owned a samsung galaxy note 2 earlier and presently i own samsung galaxy note 4. With both phones, i have had the same problem and that is the motherboards of both the phones became faulty and the people at the service centre told me that the motherboard would have to be replaced. And it would cost me about rs. 21000 to replace the note 4 motherboard which is almost the cost of a new galaxy note 4 phone. Basically, i am very much disappointed with the durability of the samsung phones as both my phones became unusable after only 2.5 years o[censored]se and it is very costly to repair. And also the phones are very costly in the first place. And once they are not functional, i cannot even sell them on to reduce my cost to buy a new phone. I would like to have a samsung phone which would keep working for at least 4-5 years. If the life of a samsung phone is only of 2 years, then it is no point for me to keep on buying new samsung phone. I have seen my friends’ and relatives’ apple phones working for good 4-5 years. I would be glad if you could resolve my problem. I do like the samsung’s user interface very much and would not want to change the phone, but i am not left with any other option but to switch to some other brand’s phone.

Lohit jindal

I located in patna city, bihar, india.in my nearest samsung mobile service centre pin code is 800008, i don't know exactly the name of service centre is.
In this service centre all staff are very lazy to work. I give any phone to this service centre, they can't give within 5 - 10 days. They give approx 15 - 30 days. And said that product display or battery or something else is not come easily to this centre. If we goto 2 year back, then this service centre is very good. But all employees are change within 2 years. And all new employees of this centre is work very slowly that's why they can't give my phone in time after repairing.
That's why all customers are angry to this pin code 800008 samsung mobile service centre. They can't work properly.

So, please take seriously to this message and change or give action to this service centre employees.

Thanks.

Dear lucky winner
For your information i received call from reserve bank of indian that your winning fund supposed to be transfer into your account wednesday been 26/07/2017 but you were call on this[protected] or robert eric [protected] but you refused to pay for processing, transfer and activation code fees as the beneficiary, according to the director in charge of the transfer, i was inform that you have to pay of 25, 000 rupees for processing and activation fee as the beneficiary before the winning fund of £500, 000.00 great british pounds will transfer into your local account which you provide to us, i have forward every of your information regarding the transfer.

Also my representative mr. Robert eric (Who is also a banker) we have to registered your fund as international bank draft in reserve bank of indian and also deliver the samsung laptop, samsung 3d tv and samsung alpha phone, he will help you to sign all the document related to the transfer to process your international bank draft with reserve bank of indian. Please follow their procedure of r. B. I.

Kindly co-operate with the processing manager to achieve success and handle this transaction with care. I'm optimistic about this transaction with these workable arrangements on the ground because it has been tested.

Please call rohit sharma rbi manager in-charge of your transfer.
Contact email: [protected]@rbi-onlinebanking.com
Mr. Andrew griffiths
Tell:[protected]
Uk samsung electronics co. Ltd. Copyright 2017

Sent from outlook

From: nitin labade
Sent: friday, july 28, 2017 9:05 am
To: samsung company
Subject: re: departure of our delegated courier delivery diplomat

Please sir, reply what we do, can i send bank account number to you for payment. Please reply

On jul 27, 2017 8:26 am, "nitin labade" wrote:
Sir can i send my account number of payment.
Please reply

On jul 27, 2017 8:23 am, "nitin labade" wrote:
I accept the offer.

On jul 25, 2017 5:47 pm, "samsung company" wrote:

Samsung financial empowerment program ®2017
Samsung house 1000 hillswood drive
Chertsey, surrey kt16 0ps london {uk}
Mr. Andrew griffiths
Tell:[protected]
Payment number: nk249naa
Verification number: nm[protected]pf
Country: india
Approval of award winning prize of £500, 000.00 gbp for delivery/transfer.

To.
Name: nitin arjun labade
Payment number: nk249naa
Verification number: nm[protected]pf
Country: india
Date: 25th july 2017

Approval of award winning prize of £500, 000.00 g. B. P for delivery / transferred

Dear winner,
We the management and staffs o[censored]k samsung electronices company wish to congratulate you as one of the lucky winners in the samsung uk promo. Your mobile number was selected at random as one of the lucky winners for the 2017 on going samsung uk promo, and your mobile number won you the sum of £500, 000.00 g. B. P. A cheque has been issued in your name.

We advise that you check the spellings and order your name is arranged so as to avoid problems the order your names are arranged are first name and surname, please resend your id proof. Package gift product information giving to you by samsung company
Package content:... Cheque of £500, 000.00 (Five hundred thousand great british pounds)- 1 laptop - documents - face cap - and a t-shirt
Affidavits of certificate — 0.10kg
Copy of proof of ownership — 0.10kg
One samsung smart tv 3d

We the entire uk samsung electronics company our full felicitation to you and your well wishers. We hereby inform you that approval of your winning price of £500, 000.00 (Five hundred thousand great british pounds) and the original copy of your winning certificate/relevant documents that will empower you get your winning amount lodged into your nominated

I gave my samsung a8 for some display issue to dixon electronics service centre patiala to change my folder but they didn't change the folder they just repair my phone and paste my phone screen. Now my phone screen are loose from two ends.
I am very disappointed with the service of them.
My invoice number of that - [protected]
Abhishek sharma
Contact no. - [protected]
Please resolve that i paid rs7640 for that worst folder which they told to me.

I bought samsung refrigerator on 24th july, 2017 and was installed on 27th july.
Since 3rd august it stopped working and after making a complaint the service engineer came after a day and informed me that the pcb is not working and they don't have stock of the same so have to wait for few more days.

So inspite of repeated calls to customer care nothing has been done till now.
So i would like to inform the public in general that don't buy any product of any company before properly checking their service records.

I bought a samsung split air conditioner on 2nd june 2017 and since the very first day there is heavy water leakage problem in the indoor unit of the air conditioner.
I had contacted the twice but the technicians are not able to resolve the problem. Now i cannot continue with the faulty unit and i would demand for the replacement o[censored]nit as a resolution.

Aftab a khan
[protected]

I was purchased samsung s8 on date 27 july 2017.

I am not satisfied for this model because vertical line on screen of phone and today 4 august 2017 i was visited on your service center sec. 16 faridabad and he said that our complaint noted and call himself after some revert received and said 9th august last date of chage mobile but no given any complait receipt and no educate for submit phone.

I going out of station come back on 10th august.

I am dissatisfied for this service.

I want need to be change my phone.

Mr. Greenij jaiswal
[protected]

I have bought teo samsung mobile phones both samsung galaxy j7 max, through my corporate tie-up with samsung india using their corporate internet id one phone was ordered on 25th july 2017 and the other phone was ordered on 31 july 2017
While punching the order and making the paymeny, it clearly mentioned that the delivery will happen in 3 to maximum six working days. Which is completely a false promise. I have continuously followed with samsung india on several occasions they have been just postponing the date mentioning that the mentioning that they will take up the matter on urgent priority but having failed to do so on several phone calls made to them.
I was supposed to give one mobile to one of my colleague who is leaving the organisation on monday 7th august 2017 and the other was a gift to my father who is thoroughly thoroughly disappointed as he does not have a phone as the phone died few days back, and the service is very casual, talking about such pathetic attitude i wanted the delivery today... And they refused would want you to take strict action against such cheat. I think oppo and lenovo are better service providers. I would want the company to compensate me for the false promise given and such miserable service. Also request action against the company.

We had purchased samsung led tv from siddhivinayak electronics services, kamraj nagar, ghatkopar (E), mumbai-400077, on october, 2015. The model number is ua23h4003armxl.

The warranty period is extended from december, 2016 to december, 2019 its 3years, during the warranty period, the display of the television went blank. This was done during the warranty period., i have registered a complaint with samsung customer care centre the complaint # are: [protected]. The same was informed to your service department. They had sent the service engineer on 14/7/2017, but they are not replacing the screen. I want the service team to immediately replace the display/screen and to provide a solution asap. Failing which i will reach out to the media against samsung and will also have to file a suit at the consumer redressal forum for fraud and claim compensation. Hence, i request you to kindly look into this matter and resolve the issue at the earliest.

In general we cannot afford to spend money on tv within a short periods and the life expectancy is unpredictable. Please look into the matter and give an alternative solution.

I had brought s7 edge in september 2016 and am facing problem with phone freezing/hanging/ auto rebooting itself multiple times.

Phone was given to service center in may, july01, july 21.. Since i have asked for replacement as service center guys are not able to find a solution from last 15 days the phone is in service center (Rajajinagar bangalore) and now i am not getting any response from samsung head office, chennai and the guys in service center are asking me to contact them only.

This sort of service for a product which has a warranty of 1 year is pathetic, any other company would have exchanged the phone within 2 days but here samsung is neither responding back with a solution or a replacement of phone.

Can you provide me samsung head office number and mail id for escalation of such worse customer service

My washing machine was not working properly on 1st week of july for which a complaint was registered (Sr num -[protected]), it took almost two weeks to rectify this saying unavailability of parts. One week later the machine got issues again which was worse than the previous issue, now the machine is not even getting turned on, a complaint was registered on jul26th (Sr num -[protected]) for which technician came after 2 days and said the issue was with the same board, it then took another 3 days to get that board and when it was attached to the machine it was found that the issue was with some other parts which took another 3 days to arrive and then it was found that issue is with some other part which takes another 4-5 days to arrive. Its been almost a month that the machine has turned out to be useless and samsung is taking no action on it.

Since i bought my sm-a510fzkfins on dated[protected] of 22000 from an authorised dealer, i got software issues regarding wi-fi, networking, heating.
And there is big problem i m getting in my phone is it unable of getting on.. It seems to show only samsung logo with heat while switching on. I sent my phone at the customer care, they replace my screen to resolve this issue on 12/07/2017 but my phone is getting the same issues... Again and again i went to customer care.. They operate it but i m not getting any quality work from them.. And having the same issues back to back... I m very ridiculously upset from the service provided to me. I went to customer care centre 6 times since i bought my phone and they have only 3 times record as they didn't even save my record. Service centre broke my back glass by themselves with just panic problem with me and with this broken back glass they put minus 3 month warranty of my phone. I got depressed with your services. I want replacement repair or extend warranty if
I didn't get any of this i will go to the consumer court. Company did a fraud on me of sold me defected phone even customer service is more even bad. I want my solution as possible as soon. Thank you.

I had book a call to samsung care on 21st may 2017 about my freeze cooling problem.
The complaint was successfully registered and service provider visited next day and said compressor and pcb not working. The compressor is in guarantee of 10 years therefore you haven't pay for it but the pcb not in warranty so that's charge is ₹3850/- and service charge is ₹345/- and also need to gas filling that's charge is 1200 with tax. He told me that please change it then your freeze is working properly.
After all i pay all above amount and my freeze is completed on 4th june that is working properly., but within 2 days the problem is persist the cooling is very slow or bad. Once again it is problem not able to cool then i had call to the service provider about who repair it.
He told me that please use it the problem is automatically resolve in a week because the compressor, pcb is new and gas getting charge. If after a week the problem is continue then i will come again. But after 15 day he is not coming to service on my many times calling.
Therefore on 29rh june once again i call to customer care and registered a complaint about my freeze cooling problem. Next day amazing that service provider is near to me and checking the freeze and told me that you have to pay me the service charge and gas filling again. I'm not satisfied from him called to customer care about charges and their response is shocking they told me you haven't pay again for that and you don't worry i registered your complaint and giving me the complaint number.
From 29th june i'm continuing calling to them about my problem solution but till now 4th august my problem is still pending. I'm enjoying my freeze. Please help me or advice to resolve my problem i'm in very very tensioning to follow them from a long time. So please help me...

To,
Sir/madam


I purches j7 prime mobile 5 month before after 2month having charging problem i have changed charger after that problem not resolve. I see my phone at near by service center kotalamubarkpur new delhi they change charging jeck after that phone charge properly but network problem arised. Again going to service center. Say that coming tommarow i going next day they handover phone to me i check my phone still net not working again i am going to center say phone left hear for 2 days i am going today after three day they say that the mother bord is reqire to change and part is not available now phone is ready after 6 day.
Sir i am deppressed now i visit 4-5 times to service center now i think to going at consumer court sir please help and resolve my problem.

Regards
Rajesh kumar saini
[protected]
New delhi

Sir,
This is to inform u that i deposited my samsung note 3 neo (Model no. - sm n7505) at s. P. Communication, shop no. 16, 1st floor, manglam tower, golaghar, gorakhpur on 1st july 2017 for repair as its display was not working but the repairing was not done and i have not received my mobile till today.

Firstly, s. P. Communication told me to give my mobile on 11th july then 21st july then 28th july and then 04th august 2017 but i have not received my mobile till today[protected].
You are requested to provide my mobile as soon as possible.

Saurabh kumar srivastava
[protected], [protected]
Ews - 37, behind of seyhi flour mill, gda colony,
Medical college road,
Chargawan, gorakhpur
U. P. 273001

Hi,

My washing machine complaint number is [protected] is not addressed from past 2 weeks and we have reached out customer care several times.

At last someone from samsung called us saying the technician is residing in a far place from my address and is not willing to attend and got an assurance that he will send another person.

Unfortunately today the complaint is cancelled with fault reason that... Customer is not reachable..

We are disappointed with such an ugly service that after 2 weeks people cancelled addressing and without even calling us.

We have raised another request but it is also assigned to the same technician who is not willing to serve us. Hope the same will be repeated after 2 weeks.

Can anyone look into this matter and do needful, or else tell us at least whether you are willing to help customers or not.

Thanks,

Lakshmi narayana inguva

+[protected]