Samsung India Complaints & Reviews

Hi samsung..
This is my humble request to you please reply me. My [protected]@gmail.com
Now start, my complain is-
I bought a samsung device[mobile phone-a5 2016. Sm-a510fzkfins. Sm-a510fd] after 4 to 5 months the back glass panel of this device was lost it's shine if it has gorilla glass 4 then why the shine of it's glass lost. Now i m still using this device without any complaint and it has only 4 to 5 months to end of it's waranty but now i complaint to samsung what can i do my next step. One thing also if it's front display also get gorilla glass 4 then why my device display have scrathes on it. I[censored] agree to replace my front display and back glass panel because i have 3 to 4 months warranty left on my device, then reply me i[censored] r not then also reply me. Then i will take my steps or decisions.
Manoj roy.
[protected]@gmail.com.

I gave me fone to replace ma battery thy give back wid d vertical lines on ma screen, at sme tym i argued wid manager mr. Vijay but he z not listening nd declare d display problem, i m fool over here that ma display z not wrkng nd m giving ma fone to just change d battery, they cheated wid customer, stop buying samsung as thy don't take painz of custmr

This is to regarding my compliant against the service centre of samsung in preet vihar named maa vaishanvi eservices pvt. Ltd as i went there as my phone display is not wotking without any physical damage.. I reached there by 4 in the after noon and there working hours mentioned in morning 8 to 8 in the evening..
They strictly said no to me and and said we can't entertain you due to many complaints of customer and also threat me by saying do whatever you can and we don't scare of any complaints..
This all conversation is held with the manager of the service centre ms monika tyagi, not with any staff working there..
As now you can see that the ego and misbehaviour of them
Working under your name..
Under all this matter my phone didn't get any support and i had return empty hand
So this is my request and concern regarding the above mentioned complaint. And contact me undersigned as early as possible to get this complaint briefly and all above it repair my phone as early as possible.

Shubham arora
[protected]

I purchased samsung galaxy a5 (2016) last year on september. But just 3 days back my mobile display is not working. I had visited samsung service center in j p nagar bangalore after that, customer executive saying that your service is expire because you service this device in some local shop before. I told them that device warranty is till left then i should go to local shop for service.
I talk to manager also but still their view is same. What i can do now. They are demanding 9500 rupees for service. Please help me

I purchase samsung mobile on 25/08/2016. And from last three to four month i am facing network problem in handset and for this problem rectification i approach samsung service centre three times and they try to solve problem still problem is in handset and lastly service centre manager said that directly contact to company either go to consumer court for this and his response is very bad and talking routely.

I m usin this samsung galaxy note 5 since 5 april 2016 and i ve used all the note series im a huge fan of note series and forr the first time im facjng this incident before 5 days my battery got drained and it was not getting charged so i took it to the samsung authoriesd service centre zain telecom. Which is in andheri east he told me to come after sometime and collect your cell phone theres no issue and from 5 days he is telling me today and tomorrow and now finally when i spoke to him he is telling me the phone is dead whats this? In 16 months like this the phone will become dead... I know they have done something # as the name is not good of this centre people always talk bad about this centre and this is spoiling the name and image of samsung... Pleasesort out my issue as im not going to collect me phone from there or else ill take my issue on all the social sites

Hi my self roopa dinesh m. C from bangalore i have purchased samsung j700f galaxy j7 - gold on[protected] at poorvika storeat new bel road shop but thing is touch screen problem from last 2 months i also gave service in samsung service center malleswaram, bangalore but they said that its not comes under warranty and also screen cost around 10 thousand straight away i get shock those mobile under warranty they said like
Please kindly look into that and provide me service r else kindly replace my mobile.
I want justice at the earliest

Dinesh. [protected]@gmail.com

I bought a samsung refrigerator model rt31hcux1/ctl on 24/10/2012 from reliance digital store and from then till now three times its compressor has gone faulty and every time samsung service engineers take around 15-20 days to rectify the problem. Now i think that was my worst decision ever took to purchase a samsung product. We are having refrigerators at my home town place those are running perfectly fine since last more than 18 years without even a single issue. I am gonna spread a message through social media also not to purchase any samsung product so that nobody else would face the similar kind of issue.

Product : rs554nrua1j
Serial number : y7gd4abj500021
Date of purchase : 07/jun/2017
Date of complaint : from 2nd day after installation
Problem : door abnormal noise (Freezer door)
From day 2 observed freezer door noise and complained.1st time service engineer visited and solved. Again after 2hrs problem noticed.
After that did many escalation / mails to ceo etc, but nothing happened. After 3 weeks again service team visited and applied grease on the hinge and no after a day observed some stuck in the door. When called again the service engineer told that this noise is normal since they are not able to solve the problem.
Very worst customer service never experienced in my life

Hi,
I have purchased s7 edge in the month of january and was given the offer s7 edge screen replacement for 990 one time.
Now when i have issue with the screen your service centre is denying and saying not valid.
Why was this offer given to me in first place by your samsung store - buddy retail private lmt, rajouri garden.
Being a customer i need to be given this offer for one time replacement, pathetic service team and the service manager named yatin chabbra gurgaon head office, he is arrogant and doesnt understand the issue. Not have even proper skills to resolve my query and was very blunt for the repair.
I am not satisfied with the reply and service samsung people are giving.
Why cheating customer and selling s7 egde if you can't afford to give offers to the customer,
If quer not resolved my next move will be consumer forum and strict action against samsung brand gurgaon and rajouri garden branch,

I have booked samsung fridge - model no. Rt37m5538s8 from vijay sales (Sales order no.[protected]so 239) from pune satara road - dt.[protected], address : jai tirth society, sharada arcade, pune satara road. After telephonic conversation with sales person several times, they told me that delay is causing from company side, when ever i ask for delivery they answer me me in next week, already two weeks past, i want to know whan i will receive my delivery.
Requesting you to look in to the matter & do the needful.

Thanks,

Pushpashil

I purchased this machine 2.5 yrs back. Ever since i purchased it the machine had to be sent for repairs very frequently.
First, the front display pcb had some issue because of which it had to be replaced costing me more than 5k rupees.
Then the drum started making noise which had to be repaired again costing me more money.
Now for the past one month the machine doesn't even power on. Every time the mechanic comes, does some research and trials it works for maybe an hour. The next morning it's again dead.
If this is not resolved permanently in next 24 hours, i will have to take the shelter of consumer forum and seek compensation too.

Dear madam/sir

I jeetendra gupta resident at ratu road ranchi jharkhand, i purchase samsung galaxy a5 2016 on 24.07.2016 from reliance digital (Sandhya tower purulia road ranchi.
Today dated 21.07.2017, this phone suddenly so heat and if i don't switch off this phone within 10 minutes than it will be blast, i am also attaching the images of phone and also attaching the bill copy and insurance certificate.

Kindly do the needful in urgent basis otherwise i will go for consumer forum or other medium.
Regards
Jeetendra gupta
1st floor sumitra complex
H. B. Road ranchi.
Cont:-[protected]
Mail id :- [protected]@gmail.com

I purchased samsung refrigerator on june 26 from pai electronics whitefield branch. On july 12, i noticed water dripping into the tray which is placed above the vegetable tray, so i called customer care. The engineer krishna came on july 13 and checked it, and said that my fridge model (47t6358 - 465 litres) has problem of ice formation, and a software update will resolve it. He suggested me to keep fridge switched off for 48 hours so he can come on july 17 and update the software. Krishna didn't turn up on july 17 - i followed up with him twice and he said he'll come on july 18 because the device needed to update software is not available. I waited for him on july 18 but he didnt turn up, and upon calling he said he's on leave and called his supervisor nandakishore[protected], who mentioned that company will provide replacement since the fridge is less than one month old. I accepted the suggestion - nandakishore said he'll get new fridge delivered by friday (July 21). Between july 18 to 21 i called nandakishore twice everyday to check status - he kept saying i'll receive fridge by friday. Never did he care to update me on the status - i've called krishna and nandakishore 15-20 times till date. Today is july 21 - i called him again to check when fridge will be delivered. Then he dropped bombshell by saying that pai international doesn't have stock of the fridge. He connected me to his superior raju ([protected]) who asked me to visit dealership for resolution. He said replacement has been approved but same model is not available so need to check other models. I visited dealership, who showed me the updated model (Rt47m623) but said i will need to pay extra money to get replacement. I refused. Now raju says i have 3 options
1. Wait 20 days for either replacement or refund
2. Pay extra money and buy another model
3. Get pcb board changed and see if problem goes away

This is absolutely ridiculous - its been 10 days since i lodged complaint, and four days since i was promised replacement. All false promises. Hopeless service team which doesn"t care one bit about customers.

If samsung knows there is no way of replacing, then why commit replacement without checking inventory?

If samsung cares about its customers, it would have apologized for inconvenience and as a compensation for the same, given the latest version of the refrigerator as replacement without any extra cost being borne by customer.

Clearly, samsung doesn"t seem to care and i will take it to highest levels in samsung. They need to know how customers feel cheated.

I sold my 30 year old voltas fridge and 14 yr old whirlpool fridge thinking i will buy a new age more modern looking one. My wife decided to surprise me and purchased a side by side samsung 600lt fridge for a whopping 85000 rs. Whopping because it is a huge amount for a middle class family in india. The biggest trick pulled in the customer is the misleading sticker on the front that says 10 year warranty on bold letters and once u get a problem u realise it has"on the compressor"written in small letters.in the 13th month of my purchase the freezer side of the fridge stopped working. Have been calling the samsung toll-free last 2 months to no avail. Initially a technician came and said that it has a gas problem. I was shocked to know that and asked them to replace the fridge. And that i will not let them repair as it is a high priced new fridge. I have been harassed by samsung company for last two months as i'm calling them almost daily and they say they will get back to me. Such inferior products at such high prices. I will never buy a samsung product again. Also i am left with no option but to approach the consumer court.
The model is rs21hstpn1 and serial no is v00143ah200178d

My name is dr. Manish karna and i brought s8 + mobile on 08th july 2017 using hdfc credit card because there was cash back offer of rs. 3000. I had to register the same hdfc credit card which was used for purchase with samsung pay. When i tried registering the card, it showed error as "invalid card". When i enquired from samsung call centre, they said since it is a dinners card, it cannot be supported as per the terms and conditions. When i enquired about terms and conditions their response was that they cannot share. This is against the fundamental right of customer. When i enquired about the email i'd on which i can raise complain, they also deny that. Anyways, i read terms and conditions through samsung store, nowhere it written that dinners card is not supported. This is absolutely cheating with customers and moreover how can samsung deny sharing terms and conditions. This is also against the honourable supreme court ruling in one such case.in view of the above, my prayer is to not only refund the cash back but also compensate me for the mental trauma i have suffered through.

It is terrible despite innumerable contacts with your customer services nothing happened. I also wrote to your ceo email about the torchers i am going through about your service centre.
I am left with only alternative to go to media and better businesses bureau.
I leave the options to you to fill up the damages happened to me.
Thanks and best regards
Subbarao karra

Hello

Greetings for the day.

This is with regards to - samsung led - tv - which i have purchased on

July-09-2016. (Model - [protected]) -

With the phone :[protected] and

The mail id : [protected]@gmail.com.

First when i purchased in pai showroom - vijayanagar - bangalore,
With the price of around (24k) - the sales persons gave all the wrong information about the tv features.

When it fixed in house and checked what ever the features the sales persons told it is not available.

And if you people would have tell that the samsung tv - will work only
One year., that time only i would have go and buy other tv (Like lg etc..). This is full of cheating and giving wrong information to the customers.

And regarding warranty - got message and i called to the customer service - as i have been told that one of your executive will give a call and collect money on july 1st week. He has not come and my warranty is not available now.

I think - samsung tv life is only 1-year. Please announce this to the customers with immediately, so that others will not get cheated like me.

Exactly 1-year of purchase (July-2017) have problem with the color and now - on the screen one line is coming.

When i contacted to the customer service engineer he is saying the screen will cost - around 12k.

I just want to ask you, that - am i a mad person that again to spend that much of amount for the low quality tv's - samsung.

I am using - samsung - washing machine also from quite a long time. But i did not expect this worst experience. It is good that i can inform this to my well wishers / friends / colleagues

Do not ever never buy any samsung products, and i tell my experience.

Now - i am asking you, what is the solution to the screen replacement / and want to go for the warranty.

If not please tell - that your products will work only
For 1-year / and after one year - we have to throw it in to the dustbins.

I am not at all happy with your product/ wrong / false and cheating promises to the customers.

Request: please do not cheat and give wrong promises to customers like me -
As (24k) worth product willwork only
1-year means, it is a lot problem for us. To bear and buy other product.

Thanks for your great service

Ramana kumar

[protected].

[protected]@gmail.com

Please note that i purchased a refrigerator, ref-sd-125 l to 200 l, samsung rr1915ccasa/192ltr ref, sl no 0837 on[protected]. During defrosting (For taking out raw food ingredients from deep fridge for cooking), the water accumulates in the non-detachable container attached outside the fridge. It is supposed to be evaporated, as told to us during fridge installation, when fridge is re-started & run for quite a long time. But this does not happen & the container has become water reservoir. It has become a ideal place for mosquitoes to increase their nos. I think it's a design fault & some remedial measure (Modification/ rectification/ attachment/ detachment) to be implemented to get rid off the problem. Please treat the issue as a major problem. Thanks

On checking with the service center for the replacement of the screen (Samsung j7 prime), it was told that the screen can be replaced in a week. Later there was no response from service center for more than a month. Not easily reachable through phone as well.

First time, it was told that order can be placed without surrendering the phone and an order was taken. After a week the screen reached the center, i was told that, there is some issue and cannot be replaced. I was asked to wait for another week so that they can place a new order. But its been a month later, i was checking on how long can i wait, and now they ask me to surrender the phone only then they can raise an order for the screen.

Is this how, they say different things at different point of time (1 mnth before and after)? Also how can i surrender a phone and be without it? This service center employees are hardly reachable and poor service and poor response!!