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L
lakshmi rani
from Guntur, Andhra Pradesh
Jul 26, 2017
Resolved
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Address: 522007
Website: samsung india

I smt. Lakshmi rani. P, have purchased samsung tv 46h7000 from sonovision, guntur, andhrapradesh bill dated 7-1-2015 wide number se-5130. For rs 119900/- and it was suddenly not working from 1-1-2017 and a complaint was lodged and immediately, and the set was under exented warrenty of bajaj aiiianz wide policy number oc[protected]-00273480 dated
[protected] a man named amanullah came and inspected saw the documents and told me that the tv is under extended warranty from smart care and asked me to give delivery of my tv set at vijayawada to his office on very next day i went and gave the delivery of the set which he acknoeledged.
From that day i have been in touch with him regarding the tv. He has been tellingthat it will be done in one week, like that till april.in april mr amanulla gave the cell number of mr. Srinivasa rao who is owner of smart care. Srinivasa rao was telling me that the part was not available with the compaly, everytime and lot of money he had to receive from bajaj also and his personal reasons...
I srinivasa rao of tirupaty and he also playing the same drama like it will be done in one week and so on till now. And he told me at that time if it is not going to be settled in a week time you can file a case against samsung, bajaj also. Also till that time they have not taken care of my tv and in april he gave in guntur samsung and told me that they have put indent to samsung company and till now the same position by telling me and as because i am a women harrassing me that no mail is received from samsung company till date.
More over i told him very clearly that he has been harrassing me and it caused mental agony for me that i bought the tv for r119900/-. With all my savings.
Now i need replacement of my tv with the new one
And now i consulted the lawyer and he asked me to go for lokadalath. And file a suit..
I expect a reply from your end in one or two days
Aug 26, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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    R
    rishi82in
    from Delhi, Delhi
    Jul 26, 2017
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    Address: 110024
    Website: shop.samsung.com

    Hi had placed an order on samsung e store order[protected] on july 11th 2017, even after 15 days its not shipped, on chat they say to call, on calling customer care they say to email, on email there is no reply, even i have asked for cancellation but that also has not happened, disgusting services by samsung store, my money is stuck with them, i have called numerous times
    Sep 2, 2017
    Complaint marked as Resolved 
    Samsung India customer support has been notified about the posted complaint.
    Verified Support
    Jul 26, 2017
    Samsung India Customer Care's response
    Dear Customer,
    Greetings from Samsung.
    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
    Thanking and assuring you our best services always.
    Best Regards
    Samsung India Electronics Pvt Ltd
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      P
      Parinav Badal
      from Chennai, Tamil Nadu
      Jul 26, 2017
      Resolved
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      Address: Chennai, Tamil Nadu, 600094
      Website: SAMSUNG MOBILE

      Dear samsung

      Today i got my 1time free screen replacement done for my s7 edge.
      I have belw query:

      1. Was unaware that it extracts processing fee/ labour charge as not informed before while buying & 1st day at service centre.
      2. Why was i charged for screen replacement with amount rs 692 additional to 450 labour charge if its one time replacement (Gh97-18533b - mentioned in bill & explained as plastic/ sticker charge)
      3. If its in warranty, then why labour charges n this that.. If offers are there make it attractive to attract again, else dont give offers.
      4. I was charged rs1105 on paper, but for card additonal 2%. (Total1130).
      I have experienced this situation only in low class & sub-standard palces where there is no brand.
      5. Lady at service desk who gives service after repair is highly untrained/ without ethics & manners. Rest staffs lousy as well. (We go to other places for service as well, so there is comparison)

      But of all points i want clarity on why i was charged of rs 690 above labor charge. U cant fool by mentioning any charge as per your conditions. There needs to be transparency. Also if mobile is under warranty i shouldnt be paying any cost.
      Giving offer is not a favour. I[censored] give maintain it & dont be a sub-standard circle

      Attached is image for refrence.
      Aug 26, 2017
      Complaint marked as Resolved 
      Samsung India customer support has been notified about the posted complaint.
      Verified Support
      Jul 26, 2017
      Samsung India Customer Care's response
      Dear Customer,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
      Thanking and assuring you our best services always.
      Best Regards
      Samsung India Electronics Pvt Ltd
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        G
        GohelKapil
        from Davorlim, Goa
        Jul 26, 2017
        Resolved
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        Address: Junagadh, Gujarat, 362268

        I am kapil gohel i bought a samsung inverter ac on 7 nov-2015 after 1 year and 8 month i complain samsung service station ac not cooling and led continue blinking problem. After 2 days engineer visited the side and checked the ac he is not found problem and he said you have to reached outer unit in our office for problem found. So here i get the charge for gas. And after few hours he said me ac circuit pcb need to change i agreed all things. After few days i got the call from samsung service station your ac is completed so they told me please carry your outer unit, again i agreed so far all things. And when engineer come for installation and when engineer start ac then i got same problem (Not cooling and led continue blinking problem) engineer open the outer unit and i am shock circuit pcb installed is old. Here i am not expecting this kind of service from samsung service station. They are using reparable parts.

        My concern is this if company policy says that any part goes faulty it would be replace not be repair, so why samsung engineer using repairable part, why he not replace new part.

        Now i don't know what should i do and where i have to go. Please help me to resolve my issue, because i frustrated with the support of samsung.

        Thanks...

        Regards...'
        Kapil gohel
        Ph : [protected]
        Complain no. [protected]
        Aug 29, 2017
        Complaint marked as Resolved 
        Samsung India customer support has been notified about the posted complaint.
        Verified Support
        Jul 26, 2017
        Samsung India Customer Care's response
        Dear Customer,
        Greetings from Samsung.
        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
        Thanking and assuring you our best services always.
        Best Regards
        Samsung India Electronics Pvt Ltd
        Jul 26, 2017
        Updated by GohelKapil
        Samsung india Customer Care,

        I just got a call from Samsung customer care and they connect to Veraval service station to conference call
        between our conversation Miss. JYOTI working from Veraval Service station she is give me roundly answer.
        and after all not solve my problem. I think Samsung employer need to learn how to talk with sense with customer.

        Thanks...

        Regards...'
        Kapil Gohel
        Ph : [protected]
        Complain No. [protected]
        Jul 30, 2017
        Updated by GohelKapil
        Samsung customer care,

        I registered complain from last 23 days engineer parts order two times and still they are not resolve my AC problem again they want to carry outer unit at him office
        i already payment for part and service charges but still they are not resolve my AC problem can you help me out?

        If Samsung company not capable to resolve the problem then exchange to me New Outer Unit.

        Regards...
        Kapil Gohel
        Ph : [protected]
        Complain no. [protected]
        Jul 31, 2017
        Updated by GohelKapil
        I just got cal from this number [protected] this is fake number they are offer me if you are pay RS, 150 then you get new AC. And they need my Aadhar Number and Debit cart number so be care full guys.
        Aug 02, 2017
        Updated by GohelKapil
        Dont buy Samsung product they are not capable to repair there own product,

        Still my AC problem not solve.

        I registered complain from last 26 days engineer parts order two times and but still they are not resolve my AC problem again they want to carry outer unit at him office

        I already payment for part and service charges but still they are not resolve my AC problem can you help me out?

        If Samsung company not capable to resolve the problem then exchange to me New Outer Unit.

        LAST 21 DAYS WHEN I CAL SAMSUNG CUSTOMER CARE THEY ARE GIVE ME SAME ANSWER YOUR COMPLAIN IS IN PROCESS.

        Regards.
        Kapil Gohel

        Ph: [protected]
        Complain no. [protected]
        The mobile is getting switch off and on by itself. the battery is also draining too fast without even using the mobile much. so much options and applications in the mobile are not working properly like the option key.
        I had purchased samsung product from vanay enterprises. There is some issue
        regarding pasting issue from neck plastic and rubber side. I visited at
        service center they are told me that we can''t exchanged your product.And i already speak with customer care they also told me that we can' replace your product.
        Samsung India Customer Care's response, Jul 28, 2017
        Verified Support
        Dear Customer,
        Greetings from Samsung.
        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
        Thanking and assuring you our best services always.
        Best Regards
        Samsung India Electronics Pvt Ltd
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          T
          Tarang Goyal
          from Delhi, Delhi
          Jul 25, 2017
          Resolved
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          Address: Ghaziabad, Uttar Pradesh, 201010

          I have purchased a galaxy s7 edge in feb 2017. Now it has a problem in display.
          When i went to the service center, the guy over there told me to give 15 k for display repair.

          I said my phone is in warranty so he replied that it is damaged, don't know the reason, my phone doesn't have a single scratch on it. How even could he deny me to repair the phone. That is insane.
          Aug 26, 2017
          Complaint marked as Resolved 
          Samsung India customer support has been notified about the posted complaint.
          Verified Support
          Jul 26, 2017
          Samsung India Customer Care's response
          Dear Sir/Madam,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
          Thanking and assuring you our best services always.
          Thanks & Regards,
          Best Regards
          Samsung India Electronics Pvt Ltd
          I'm received fake product. Samsung powebank is not working ... Sony headset replaces inext headset.. I'm unsatisfying thiss product..return my money..
          Samsung India Customer Care's response, Jul 28, 2017
          Verified Support
          Dear Sir/Madam,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
          Thanking and assuring you our best services always.
          Thanks & Regards,
          Best Regards
          Samsung India Electronics Pvt Ltd
          Powe bang is not charching
          Samsung India Customer Care's response, Jul 28, 2017
          Verified Support
          Dear Sir/Madam,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
          Thanking and assuring you our best services always.
          Thanks & Regards,
          Best Regards
          Samsung India Electronics Pvt Ltd
          Dear sir mene samsung k new mobile J7 15.july.2017 ko liye hu. Or aj mene 20.july.2017 ko open kar use kiya or jese usko charging me lagya to sir J7 me mila chargar se charging ni ho rahi h. Nd author chargar se ho rahi h. Apki samsung J7 me mila chargar kharab h. Plzzz sir use turant replace karway.
          Samsung India Customer Care's response, Jul 28, 2017
          Verified Support
          Dear Sir/Madam,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
          Thanking and assuring you our best services always.
          Thanks & Regards,
          Best Regards
          Samsung India Electronics Pvt Ltd
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            R
            rkbhatia26
            from Borsad, Gujarat
            Jul 25, 2017
            Resolved
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            Address: 160062

            Sir / madam, this is to inform you that i have purchased two samsung tvs from m/s meharsons electronics pvt. Ltd., sco 1096, sector 22-b, near indusind bank, chandigarh. Model of tvs are ua40k5570 and ua32k5570 on 29th jun 2017. At the time of purchase i repeatedly asked the dealer - mr. Satbir singh, whether both the units were display units or fresh. He, confirmed me that both the units were new and company packed and not the display units. He also assured me, that he is not authorized by the company (Samsung) to even sell display units and if there is any problem, he would replace the same with new units. After believing on mr. Satbir's words, i made full payment to the dealer and brought both the units at home. At home when i checked them, both the units were very loose packed and not seemed to be company packed units at all from any angle. One unit 32"(Ua32k5570) also having many scratches at its back. It was clearly seem to be display units. Within 2-3 hours of purchase, the same day, we brought the tvs back to the dealer's place and showed him. He again confirmed that both the tvs are fresh and there is no issue at all. However, he assured me to replace the 32" tv due to having scratches, within a week. We again called him after a week but he again given 10 days time. After 10 days time, he again asked for next one week. I requested him to install the tv as i had already disposed off my old samsung crt tv two months back. The dealer sent a technician to install 32"tv with an assurance that he will replace the same within 1 week even after installation.in couple of days after installation, we also noticed that the tv (32") was displaying 2-3 thin black lines at the bottom, when it is on, which looks some manufacturing defect. Today, i called the dealer again and made him aware of my concern. But still dealer is not replacing the same even after approx one month of purchase and again and again deferring the replacement of defective unit. Sir, i believe, that when i am giving full value of the product, i should be given new and fresh units. But the dealer mehrasons electronics pvt. Ltd. Cheated me by selling old display units as new units and also not replacing the same. I am using samsung tv from last 16 years and trust the brand and its products. Request you to kindly look into this matter and arrange to get my both the tvs replaced with new fresh units as soon as possible. Also please take some strict action against above dealer who is spoiling the reputation and goodwill of a brand like samsung. Hoping for an immediate action from your side.
            Sep 2, 2017
            Complaint marked as Resolved 
            Samsung India customer support has been notified about the posted complaint.
            Jul 20, 2017
            Rila Biswal's response
            Powarbank not recharge
            Verified Support
            Jul 26, 2017
            Samsung India Customer Care's response
            Dear Sir/Madam,
            Greetings from Samsung.
            With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
            Thanking and assuring you our best services always.
            Thanks & Regards,
            Best Regards
            Samsung India Electronics Pvt Ltd
            Powar bank not backup usb not soport ear phone not soport
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              amit.gautam
              from Gurgaon, Haryana
              Jul 25, 2017
              Resolved
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              Address: New Delhi, Delhi, 110096

              I amit kumar gautam i bought a samsung split ac on 18-jun-2016, after few month later on 20-apr-2017, i logged a ticket for ac not cooling issue in samsung call center and after 2 days engineer visited the side and checked the ac and found some leakage problem. Same day he forwarded the call to gas filling engineer and gas filling engineer visited the side and checked the leakage and found that cooling coil was leaked and he repaired the same and resolve the issue (As per the samsung policy they never repaired any part if product is in warranty). On 18-jun-2017 my ac warranty goes expired. Again in the month of july same cooling issue persist and i followed the same steps but this time engineer visited on chargeable basis because product was out of warranty. I reported the issue on 11-july-2017 next day engineer came and checked the ac and he found some leaked problem and forwarded the call to gas felling engineer, he collect the visiting charge and left the site. Next day gas filling engineer visited and checked, he found again same cooling coil is leakage and this time the coil will not be repairable because it has already repaired, only it would be replace and the cost of the new cooling coil is rs 11000.

              My concern is this if company policy says that any part goes faulty in the warranty period it would be replace not be repair, so why samsung engineer repair the part, why he not replace the same. Also samsung gives a 3 month warranty after filling the gas and same issue again persist within 3 month so why this time they are forcing to conveyance me that my product is out warranty so we will not support any would be on chargeable basis.
              If this is samsung engineer fault he repaired the cooling coil in the warranty period, so why should i bear the cost.

              Same issue i have been escalated in samsung escalation department on same day and from the ho side one person appointed to handle my case. But from 17-july-2017, i am chasing with call center person for the resolution, but till yet i have not get any resolution. As per the call center person they have send the multiple reminder to the person who appointed to handle my case. But that person never respond. Every day and twice in a day i am calling to samsung call center to know the status of my complaint but every time i got the same reply from call center people (Like: sir, i have send the reminder to the concern person and he/she will respond you today only but i have not received the call yet).

              Now i don't know what should i do and where i have to go. Please help me to resolve my issue, because i frustrated with the support of samsung.

              Thanks...

              Regards...'
              Amit kumar gautam
              Ph : [protected]
              Complain no. [protected]
              Mail reference no.in ho : [protected]
              Sep 4, 2017
              Complaint marked as Resolved 
              Samsung India customer support has been notified about the posted complaint.
              Verified Support
              Jul 26, 2017
              Samsung India Customer Care's response
              Dear Customer,
              Greetings from Samsung.
              With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
              We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
              Thanking and assuring you our best services always.
              Best Regards
              Samsung India Electronics Pvt Ltd
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                P
                Phanindra Karanam
                Jul 25, 2017
                Resolved
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                Address: 560061
                Website: samsung

                Washing machine motor replace which is under warranty to be replaced as a priority since its almost a month we raised the complaint. However when i speak to samsung guys, they say that since that particular model motor is not available they are asking me to forget it and by new one which looks very worst to any dumb guy, but not sure how come those guys can speak such kind of language particularly am dealing with one guy who is not letting met to speak to any other folks of samsung called sundaram. He neither solves the issue nor gives other contacts to escalate this issue. Surprised seriously how samsung is working. Could you please help me out if you can.
                Aug 26, 2017
                Complaint marked as Resolved 
                Samsung India customer support has been notified about the posted complaint.
                Verified Support
                Jul 25, 2017
                Samsung India Customer Care's response
                Dear Sir/Madam,
                Greetings from Samsung.
                With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                Thanking and assuring you our best services always.
                Thanks & Regards,
                Best Regards
                Samsung India Electronics Pvt Ltd
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                  A
                  abul faiz
                  from NEW DELHI, Delhi
                  Jul 25, 2017
                  Resolved
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                  Address: 122015

                  My last visit in samsung service center (Okhla) for my galaxy s6 problem touch is not working but service representative said it’s working but some key is not working when i come out from your service center i never go after 28-june-2017 again your service center and this time my screen is totally black mood
                  One minute my phone was working the next the screen was black and unresponsive after i locked it, however the blue notification light is flashing

                  My phone mother board change

                  I just want to buy galaxy s8 but this time i don’t want any samsung product. I know samsung is big brand if i leave samsung, samsung not going to any loss.

                  When i buy this phone i’m so happy but after one month i’m lost of problem in my phone than i go samsung service center and called samsung call center than i mailed service support but no response.

                  So please help me on this issue i can’t pay repairing money again and again.

                  Regards,
                  Faiz
                  Aug 27, 2017
                  Complaint marked as Resolved 
                  Samsung India customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 25, 2017
                  Samsung India Customer Care's response
                  Dear Customer,
                  Greetings from Samsung.
                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                  Thanking and assuring you our best services always.
                  Best Regards
                  Samsung India Electronics Pvt Ltd
                  Jul 25, 2017
                  Updated by abul faiz
                  i have received call from samsung and he said i forward this issue to service team. today i submitted my phone in samsung service center that time he said sir your phone repairing estimate 8600 but i have received call from Samsung Service Center (okhla) he said now your phone repairing cost is almost 12000.

                  when i buy this phone cost is -40000
                  First repairing cost is-17000
                  and this time cost is--12000
                  Total cost is[protected]
                  so please tell me how many time i paid and whenever i visit your service center service representative said sir there no issue in your phone but when i buy this i'm always facing problem in this phone.
                  so please do something..

                  Regards
                  Abul faiz
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                    B
                    Bindlishkaran
                    from Gurgaon, Haryana
                    Jul 25, 2017
                    Resolved
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                    Address: Kaithal, Haryana, 136034

                    To

                    The
                    Samsung industries

                    Dear sir / madam,

                    I regret to state that that i am very disappointed by my recent purchase of a samsung refrigerator and it is getting frustrating to get the problem resolved with the company.

                    I purchased a samsung 670l double door refrigerator from sahil electronics in humayun pur, new delhi vide invoice no. 276537/2017-18/642 dated april 20, 2017. It was delivered and then installed at my residence in #138 r-3 huda colony cheeka, distt. Kaithal, haryana on april 30, 2017. Right from the beginning, the display screen on the door that shows inside temperature, did not work. Also, the refrigeration was low too. On our complain, the company’s engineer visited and fixed the display but did not do anything about refrigeration.

                    As the cooling in the refrigerator was low, i complained again. The engineer who visited could not find any fault with the machine. The hot weather and having to drink warm water from my brand new refrigerator compelled me to call for help again. The guy who visited this time found a problem with some sensor that they replaced after a week. Even this did not improve the refrigeration. The fruits, vegetables and other groceries continue to spoil due to lack of cooling.

                    To add to the confusion, the different service engineers that come to try solve that problem have different diagnoses. One said that the machine is fine and we are paranoid!! Another told us that double door refrigerators always give trouble and buying is the same is not a smart choice. The last person who visited said that they will have to take the refrigerator back to the company to rectify the problem.

                    In the end, i would like to state that i want this ordeal to end. The company has a policy that they would replace the refrigerator with a new one if they can not find a timely solution and if problem is detected in the first month. I have been calling the helpline since may 2, 2017 and can provide you a detailed list of the reference numbers of my complains. I humbly request you to replace my refrigerator with a brand new one.

                    I am attaching a copy of my invoice.

                    Hope to hearing back from you soon with a positive reply.

                    Regards,

                    Karan bindlish.
                    #138 r-3 huda colony
                    Cheeka (Kaithal)
                    136034
                    [protected]
                    Aug 26, 2017
                    Complaint marked as Resolved 
                    Samsung India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 26, 2017
                    Samsung India Customer Care's response
                    Dear Customer,
                    Greetings from Samsung.
                    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                    Thanking and assuring you our best services always.
                    Best Regards
                    Samsung India Electronics Pvt Ltd
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                      B
                      Bindlishkaran
                      from Gurgaon, Haryana
                      Jul 25, 2017
                      Resolved
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                      Address: Kaithal, Haryana, 136034

                      To

                      The
                      Samsung industries

                      Dear sir / madam,

                      I regret to state that that i am very disappointed by my recent purchase of a samsung refrigerator and it is getting frustrating to get the problem resolved with the company.

                      I purchased a samsung 670l double door refrigerator from sahil electronics in humayun pur, new delhi vide invoice no. 276537/2017-18/642 dated april 20, 2017. It was delivered and then installed at my residence in #138 r-3 huda colony cheeka, distt. Kaithal, haryana on april 30, 2017. Right from the beginning, the display screen on the door that shows inside temperature, did not work. Also, the refrigeration was low too. On our complain, the company’s engineer visited and fixed the display but did not do anything about refrigeration.

                      As the cooling in the refrigerator was low, i complained again. The engineer who visited could not find any fault with the machine. The hot weather and having to drink warm water from my brand new refrigerator compelled me to call for help again. The guy who visited this time found a problem with some sensor that they replaced after a week. Even this did not improve the refrigeration. The fruits, vegetables and other groceries continue to spoil due to lack of cooling.

                      To add to the confusion, the different service engineers that come to try solve that problem have different diagnoses. One said that the machine is fine and we are paranoid!! Another told us that double door refrigerators always give trouble and buying is the same is not a smart choice. The last person who visited said that they will have to take the refrigerator back to the company to rectify the problem.

                      In the end, i would like to state that i want this ordeal to end. The company has a policy that they would replace the refrigerator with a new one if they can not find a timely solution and if problem is detected in the first month. I have been calling the helpline since may 2, 2017 and can provide you a detailed list of the reference numbers of my complains. I humbly request you to replace my refrigerator with a brand new one.

                      I am attaching a copy of my invoice.

                      Hope to hearing back from you soon with a positive reply.

                      Regards,

                      Karan bindlish.
                      #138 r-3 huda colony
                      Cheeka (Kaithal)
                      136034
                      [protected]
                      Sep 8, 2017
                      Complaint marked as Resolved 
                      Samsung India customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 26, 2017
                      Samsung India Customer Care's response
                      Dear Customer,
                      Greetings from Samsung.
                      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                      Thanking and assuring you our best services always.
                      Best Regards
                      Samsung India Electronics Pvt Ltd
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                        S
                        scyoddha
                        from Ahmedabad, Gujarat
                        Jul 25, 2017
                        Resolved
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                        Address: dont know

                        My microwave needed some spare and the service engg. Informed me that it would take 3 to 4 days to get it done. I received a message from samsang stating the same. Request no. Is [protected]. It is now more than 10 days and nothing has been done till date, despite having tele talk with service center. Phone[protected]. I am 75 and face a tough time for want of this device. I had told the same to visiting service guy. Now i am set to to leave in couple of days. Wht will be the use if the microwave gets its part? The company immediately asks for money for visit of service man. Spares are only available with the company (Samsang). Hence can not do anything. Unless ready to buy new one. Deplorable. I had bought this microwave from samsang' shop in ahmedabad, gujarat
                        Aug 26, 2017
                        Complaint marked as Resolved 
                        Samsung India customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 25, 2017
                        Samsung India Customer Care's response
                        Dear Customer,
                        Greetings from Samsung.
                        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                        Thanking and assuring you our best services always.
                        Best Regards
                        Samsung India Electronics Pvt Ltd
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                          H
                          hivneg
                          from Etawah, Uttar Pradesh
                          Jul 25, 2017
                          Resolved
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                          Resolved

                          Address: Bareilly, Uttar Pradesh, 243001

                          Dear sir/ madam,
                          Greetings!! My wife was using samsung galaxy note 4 model no. Sm-n910gzkeinu; imei no. 355306/06/693139/7.

                          In april 17, the phone started behaving erratically, automatic shut downs, off and on problem of non-responding touch and display. It was shown and deposited at samsung service center at lucknow. Our employee mr. Amit had more than 7 visits to the service center in duration of more than one and half month because every time after he went on due date, he was told phone was not ready as part not available.

                          We not only faced problems and mental trauma for more than a month due to unavailability of phone but also repeated visits and calls to service center. Eventually we were told that phone was not reparable and such problems has occurred in other note 4 sets too after software update.

                          We have used note 2 in past and never faced any problems. We had faith in samsung and the note series, but now it's shaken. Note 4 is an expensive phone and such thing to happen out of the blue is unacceptable. Kindly look into the matter and help us.

                          Thanking you with regards in anticipation of your help!!
                          Aug 26, 2017
                          Complaint marked as Resolved 
                          Samsung India customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2017
                          Samsung India Customer Care's response
                          Dear Customer,
                          Greetings from Samsung.
                          With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                          We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                          Thanking and assuring you our best services always.
                          Best Regards
                          Samsung India Electronics Pvt Ltd
                          Dear Sir/ Madam,
                          Thanks a lot for your prompt response. Waiting for call from your customer service. Thanks again with regards!!

                          Dr. Abhishek Singh
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                            billykay
                            from Aligarh, Uttar Pradesh
                            Jul 25, 2017
                            Resolved
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                            Resolved

                            Address: Aligarh, Uttar Pradesh, 202002

                            I am complaining again through this portal for the second time as my issue is not resolved yet with the purchase of samsung refrigerator with convertible freezer model no. Rt37m3724sl 345l that i bought from master world electronics (Biggest frauds), gandhi marg, railway road, aligarh up, on 13th of july 2017. Since then i have made more than 5 complaints about my freezer not working. On 22nd of july an engineer sandeep sharma came and told us that freezer door gasket is faulty. He adjusted it and told us that it will work fine now. But, as i suspected it isn't working again and there is water dripping from everywhere. I am having the worst experience of my life since i bought a samsung product. I just want a replacement of this faulty refrigerator so i can focus on better things in my life. I am fed up of samsung and wish i would have bought a whirlpool or any other brand product.

                            My ph. No. Is [protected] and e-mail is [protected]@gmail.com
                            Sep 5, 2017
                            Complaint marked as Resolved 
                            Samsung India customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 25, 2017
                            Samsung India Customer Care's response
                            Dear Customer,
                            Greetings from Samsung.
                            With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                            We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                            Thanking and assuring you our best services always.
                            Best Regards
                            Samsung India Electronics Pvt Ltd
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                              A
                              Akshay Vaja
                              from Surat, Gujarat
                              Jul 25, 2017
                              Resolved
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                              Resolved

                              Address: 395010

                              Dear,
                              Samsung team
                              I m buying a new samsung s7 edge.
                              And use this phon a one year.
                              I complete my phon warranty in last 3 days
                              And now suddenly on pink line watching on my phon display.
                              Rep me immediately why this this problem in this phon.
                              Ans me fast.
                              My mail id is vaja. [protected]@gmail.com.
                              And mobile no is [protected].
                              Aug 26, 2017
                              Complaint marked as Resolved 
                              Samsung India customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 26, 2017
                              Samsung India Customer Care's response
                              Dear Customer,
                              Greetings from Samsung.
                              With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                              We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                              Thanking and assuring you our best services always.
                              Best Regards
                              Samsung India Electronics Pvt Ltd
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                                K
                                kulandaivelusengamalai
                                from Mumbai, Maharashtra
                                Jul 24, 2017
                                Resolved
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                                Resolved

                                Address: Jamnagar, Gujarat, 361001

                                Dear Sir / Madam

                                S.Kulandaivelu

                                Mobile Model : Samsung Galaxy J7

                                Purchased On : 01/08/2016

                                " My mobile is very close to the under warranty period so for this reason Samsung Customer Care not taking serious issue about mobile problem "

                                Subject : Mobile Not Getting Charging

                                [protected]

                                [protected] Evening my Mobile not Getting Charging. So i checked with another Samsung J7 mobile battery and it is working fine and Faulty Battery put in to Healthy Mobile Phone but it is not getting charging. So i decided to go service centre.

                                Then i took my mobile and went to the Samsung Mobile Service center( Ashok Electronics) Jamnagar Location on[protected] Morning around 11 AM.

                                The Service Centre Person checked the my phone with their charger it is not getting charging then they replace another battery it is getting charging and showed me it is working fine.Then they checked the board they said it is liquid damage there is Water clog on charging Point area so it is not cover able Under Warranty we will do service on chargeable basis. So i discuss with service centre if it is Liquid damage the mobile battery should get damage due to short circuit and also mobile device also get damage but nothing is happened to the my mobile, there is no bulging and no physical damage on mobile battery. The Battery is looking good and only the issue is mobile battery not getting charging.

                                i am try to explain them the scale formation is occur only prolonged period and it will not occur with in a day.
                                I am using this mobile phone as use well everyday suddenly it is not getting charging so i came here. You showed me the scale formation, but i don't know how it is happened.

                                The Service Centre People directly denied. So i try with Samsung Customer Care[protected] i explained everything to Customer Care Counselor they suggested me to go Again Samsung Service Centre. The Customer care counselor give me a complaint number for future Reference purpose. The Reference Number is [protected]

                                [protected]

                                I went Samsung Service centre then i called Samsung customer care again i explained everything to customer care counselor and she want to speak with service centre person after long conversation with service centre person the customer care counselor denied the warranty of my mobile due to water clog.

                                Later i made Online Complaint and they give Reference number is: [protected].

                                [protected]

                                The Samsung customer care Called me twice first time full ringing second time just missed call only later they send one mail we have tried to contact you several times on your number [protected] on, Friday July 21’2017, but unable to reach you as your number was not responding. Then i Called Samsung Customer care number[protected] i am explained everything about the mobile battery not getting charging finally the customer care counselor told me to go Samsung mobile Service centre handover the mobile to the service centre and take Job Sheet.

                                [protected]

                                Today i went Samsung Mobile Service centre they not responded me so again i called customer care i spoke with customer care counselor again i explained everything about the mobile battery not getting charging. After long conversation she asking me to wait for discussion with senior Executive. I discuss with senior Executive and i explained about the mobile battery not getting charging she told me there is water clog on charging area it is not cover able under warranty. I am explained to that madam about my mobile charging issue. I told to the Madam if there is water clog on that area really the battery as well as mobile device also get damage and i said the scale formation may be due to possibility of moister. Then she said water and any Physical damage it will not come under warranty. I said to the Madam I strongly agree your statement but this one no physical damage and water log only problem is scale formation on Charging area for this kind of issue what can i do. For scale formation how can i take precaution, Every one using the mobile phone same way i am also using in that scale formation what can i do please tell me. She suddenly disconnected mobile connection in the middle of conversation.

                                Then immediately i called again to the Samsung customer care they said your concern is already escalated we will contact you shortly.

                                I am kindly Requesting you please, I need solution in the positive way. For the Past 5 days i Couldn't use my mobile phone. Please take it into serious as my problem. For scale formation problem it is not occurred because of me it is happened naturally for that reason you are denying my warranty i am really feel so sad. I hope you will do the Best .

                                Thanks and Regards,

                                S.Kulandaivelu

                                [protected]
                                Sep 9, 2017
                                Complaint marked as Resolved 
                                Samsung India customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 26, 2017
                                Samsung India Customer Care's response
                                Dear Customer,
                                Greetings from Samsung.
                                With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                Thanking and assuring you our best services always.
                                Best Regards
                                Samsung India Electronics Pvt Ltd
                                Jul 28, 2017
                                Updated by kulandaivelusengamalai
                                Dear Sir / Madam

                                Dear Sir / Madam

                                S.Kulandaivelu

                                Mobile Model : Samsung Galaxy J7

                                Note:
                                1. My Battery is looking good no Physical Damage and No Bulging
                                2. My phone putting another healthy battery it is getting charging and working fine
                                3. When i put this faulty Battery to another healthy device it is not getting charging

                                27/07/2017

                                I called Samsung Customer Care regarding my mobile phone battery charging issue after long conversation the customer care counselor asked me to go service centre hand over the device, Take Job Sheet and she said your mobile battery is a issue then we will replace the battery if it is under warranty.

                                28/07/2017

                                Today i went to the Service centre, Service centre persons not responded me so i call again the Customer Care, and i speak with customer care person about not responding my problem. i already speak with customer care on yesterday she only asked me to come service centre for handover the mobile, but the customer care person not listening my words and keep on asking basic information about mobile problem only, then customer care person asking to wait for some time then the customer care person told me i will transfer the call to Senior Executive. After few seconds the Senior executive came to the line asking basic details of mobile problem then he said the problem is already escalated with in few days the problem will be solved so i asked the customer care person what is the time line for this solution because it is already 8 days completed suddenly the customer care person disconnected the mobile connection in the middle of conversation.
                                immediately i called again the customer care some one picked and asked the basic details of my mobile problem then he told me your problem is already forward to Aswathi Nair Madam.

                                I called Aswathi Nair Madam about my mobile phone problem and she directly denied for warranty service due to water clog. I explained I told to the Madam if there is water clog on that area really the battery as well as mobile device also get damage and i said the scale formation may be due to possibility of moister. Then she said water and any Physical damage it will not come under warranty. I said to the Madam I strongly agree your statement but this one no physical damage and no water clog only the problem is scale formation on Charging area for this kind of issue what can i do. For scale formation how can i take precaution, Every one using the mobile phone same way i am also using in that scale formation what can i do please tell me.

                                i didn't understand the warranty is void on any physical damage or water clog but this is scale formation on charging area. How can i protect this scale formation inside mother board and if it is water clog why my battery and device not damaged.
                                As a service provider can refuse for seeking reason. this is not a valid reason. For scale formation take place prolonged action not occur with in a day. If water clog problem why my mobile is charging when i put another healthy battery please tell me

                                Regards

                                S.Kulandaivelu
                                Dear Sir / Madam

                                Dear Sir / Madam

                                S.Kulandaivelu

                                Mobile Model : Samsung Galaxy J7

                                Note:
                                1. My Battery is looking good no Physical Damage and No Bulging
                                2. My phone putting another healthy battery it is getting charging and working fine
                                3. When i put this faulty Battery to another healthy device it is not getting charging

                                27/07/2017

                                I called Samsung Customer Care regarding my mobile phone battery charging issue after long conversation the customer care counselor asked me to go service centre hand over the device, Take Job Sheet and she said your mobile battery is a issue then we will replace the battery if it is under warranty.

                                28/07/2017

                                Today i went to the Service centre, Service centre persons not responded me so i call again the Customer Care, and i speak with customer care person about not responding my problem. i already speak with customer care on yesterday she only asked me to come service centre for handover the mobile, but the customer care person not listening my words and keep on asking basic information about mobile problem only, then customer care person asking to wait for some time then the customer care person told me i will transfer the call to Senior Executive. After few seconds the Senior executive came to the line asking basic details of mobile problem then he said the problem is already escalated with in few days the problem will be solved so i asked the customer care person what is the time line for this solution because it is already 8 days completed suddenly the customer care person disconnected the mobile connection in the middle of conversation.
                                immediately i called again the customer care some one picked and asked the basic details of my mobile problem then he told me your problem is already forward to Aswathi Nair Madam.

                                I called Aswathi Nair Madam about my mobile phone problem and she directly denied for warranty service due to water clog. I explained I told to the Madam if there is water clog on that area really the battery as well as mobile device also get damage and i said the scale formation may be due to possibility of moister. Then she said water and any Physical damage it will not come under warranty. I said to the Madam I strongly agree your statement but this one no physical damage and no water clog only the problem is scale formation on Charging area for this kind of issue what can i do. For scale formation how can i take precaution, Every one using the mobile phone same way i am also using in that scale formation what can i do please tell me.

                                i didn't understand the warranty is void on any physical damage or water clog but this is scale formation on charging area. How can i protect this scale formation inside mother board and if it is water clog why my battery and device not damaged.
                                As a service provider can refuse for seeking reason. this is not a valid reason. For scale formation take place prolonged action not occur with in a day. If water clog problem why my mobile is charging when i put another healthy battery please tell me

                                Regards

                                S.Kulandaivelu
                                Samsung India Customer Care's response, Jul 29, 2017
                                Verified Support
                                Dear Customer,
                                Greetings from Samsung.
                                With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                Thanking and assuring you our best services always.
                                Best Regards
                                Samsung India Electronics Pvt Ltd
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                                  Kcashish
                                  from Bengaluru, Karnataka
                                  Jul 24, 2017
                                  Resolved
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                                  Address: 560037

                                  Hi,

                                  I have a samsung double door refrigerator which stopped working on 9th july 2017. I called up the complaint department and was given a service order number [protected] on the same day and was confirmed that the service technician would call me the very next day. I never got a call from the technician and when i followed up with the complaint, i was given the name and contact of the technician (Ravi) who was assigned the complaint. Next 2 days i kept trying to reach the technician without success and the only response from the complaint section was that the technician would call me by 8pm next day. Eventually on thursday (July 13) a new technician was assigned who came for inspection and confirmed that the compressor is not working and a fresh complaint number will be raised and the compressor shall be replaced in next 3-4 days.

                                  On 17th i called up samsung complaints again to understand the update and by when my refrigerator would be rectified. To my utter surprise, i was informed that my issue has been resolved by the technician and i was forced to raise a fresh complaint (Service order number [protected]). The next day i called up again to understand the status and my worst fears came true when the same unresponsive technician (Ravi) was assigned. I have since then been calling up daily (The comlaint department - and ravi) and have got the standard response "that the technician will call by 8pm" and no prizes for guessing that mr ravi has never bothered to call nor pick up our call.

                                  Dear samsung authorities, i am out of my wits and have no other option but to take this up here in a public forum for the callus attitude and service delivery.

                                  If samsung is not interested in complaint redressal, i suggest you to kindly let the consumer know so that the consumer can take appropriate action.

                                  Regards
                                  Unsatified holder of samsung product
                                  Aug 30, 2017
                                  Complaint marked as Resolved 
                                  Samsung India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 25, 2017
                                  Samsung India Customer Care's response
                                  Dear Customer,
                                  Greetings from Samsung.
                                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                  Thanking and assuring you our best services always.
                                  Best Regards
                                  Samsung India Electronics Pvt Ltd
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                                    S
                                    shivakumar kaitha
                                    from Pune, Maharashtra
                                    Jul 24, 2017
                                    Resolved
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                                    Address: 500047
                                    Website: WWW.SAMSUNG .COM

                                    Hi myself shiva from hyderabad i purchased a samsung mobile in the month of september 2016 model samsung j7 16 gold, on 18-july - 2017 suddenly display got blank i can hear the sound but display not working i went to service centre at secunderabad branch and they checked the handset kept for one day they said will call u and udpate but i have not received any call from service centre very next day eveening i visited the service centre and asked about the status on my mobile they hand over my mobile and said sir dispaly gone syou need to repalce new one i asked its only a 10month old mobile how display as gone they said its cost 5500/- to replace the display, i asked it is in warranty period y i should pay no sir for display we cannot replace for free u have to pay 5500/- this is response i have received from the service centre people then what is the meaning of warranty they what reason i should purchase a samsung mobile. Please justify on this


                                    Regards

                                    Shivakumar
                                    [protected]
                                    Email : [protected]@gmail.com
                                    Sep 1, 2017
                                    Complaint marked as Resolved 
                                    Samsung India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 25, 2017
                                    Samsung India Customer Care's response
                                    Dear Customer,
                                    Greetings from Samsung.
                                    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                    Thanking and assuring you our best services always.
                                    Best Regards
                                    Samsung India Electronics Pvt Ltd
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                                      munnamishra
                                      from Bhubaneshwar, Odisha
                                      Jul 24, 2017
                                      Resolved
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                                      Resolved

                                      Address: 713331
                                      Website: www.samsung.com/in

                                      I am customer and using samsung monitor. From few days ago the said monitor has been creating problem i. E automatic on and off. The monitor has been rooted out from your service center and stated that after 02 to 03 days my monitor will be returned from service center, but not yet been received by me.. I inform to you kindly look in to the matter and replace by a new against my exiting monitor
                                      Sep 3, 2017
                                      Complaint marked as Resolved 
                                      Samsung India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 25, 2017
                                      Samsung India Customer Care's response
                                      Dear Sir/Madam,
                                      Greetings from Samsung.
                                      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                      Thanking and assuring you our best services always.
                                      Thanks & Regards,
                                      Best Regards
                                      Samsung India Electronics Pvt Ltd
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                                        P
                                        pavan s patil
                                        from Dhamtari, Chhattisgarh
                                        Jul 24, 2017
                                        Resolved
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                                        Resolved

                                        Address: 416101

                                        Samsung financial empowerment fortune program ®2017

                                        Samsung electronics (Uk) ltd

                                        Samsung house 1000 hillswood drive

                                        Chertsey surrey kt16 0ps, united kingdom

                                        Mr. George morrison
                                        Tell :[protected], [protected]

                                        Microsoft® windows insider mvp windows security

                                        Approval of award winning prize of 500, 000.00 gbp for delivery/transfer.

                                        Dear winner: mr pavan subhash patil

                                        We the management and staffs of samsung electronics company uk wish to congratulate you as one of the lucky winners in the samsung uk promo. Your mobile number was selected at random as one of the lucky winners for the 2017 ongoing samsung uk promo, and your mobile number won you the sum of 500, 000.00 gbp. A cheque has been issued in your name.

                                        We advise that you check the spellings and order your name is arranged so as to avoid problems the order your names are arranged are first name and surname.

                                        Package information

                                        Package content:... Cheque of 500, 000.00 gbp ({five hundred thousand pounds) - 1 laptop - documents - face cap - and a t-shirt
                                        Affidavits of certificate — 0.10kg
                                        Copy of proof of ownership — - — 0.10kg
                                        Colour of box: — brown.
                                        One samsung tab 3 white
                                        One samsung smart tv
                                        One samsung laptop

                                        We the entire uk samsung electronics company our full felicitation to you and your well-wishers. We hereby inform you that approval of your winning price of 500, 000.00 {five hundred thousand great british pounds) and the original copy of your winning certificate/relevant documents that will empower you to get your winning amount lodged into your nominated account have been parceled and issued to our delivery agent diplomat charles morgan whose proof is attached to this email.

                                        The "court and government of london gaming board" has mandated us to deliver your winning prize to you by cheque. Your winning prize in a parcel (Which contains your 500, 000.00 gbp cheque, winning certificate and other vital documents) has been given to our diplomat charles morgan, who will leave uk for india your country on the 12th july 2017 and will arrive 13th july 2017 to deliver your award winning prize in draft cheque to you.

                                        The reason for arriving new delhi airport:

                                        Our delivery agent will arrive at new delhi international airport because the government and the higher authority of your country have said that new delhi is the capital city of india and the cheque has to be registered and endorsed by this governing body only because it is an international cheque. India has been accessed as a terrorist country and award prize is a huge amount 500, 000.00 gbp it has to be registered so that you will not be having problem or quarries with anti-terrorist agency after the $1, 000, 000.00 has been transferred to your account. All these protocols must take place in the capital city which is new delhi. So that is the reason he is to arrive new delhi.

                                        Please note:

                                        All international charges has been settled by the samsung company here in the united kingdom you will be responsible for your local custom tax clearance fees demanded by your country for custom clearance at the airport. Do not waste time with anything said to you by diplomat charles morgan during his arrival to your country in india. You are to follow every instruction to enable a successful transfer of the funds to your account. After the transfer of your award to your account he will come down to your city and take photograph with you and your family before returning back to the uk.

                                        Delivery agent bio-data

                                        Name: mr charles morgan
                                        Age: 53 years old
                                        Country: united kingdom
                                        Company: faster jet (Uk) international courier ltd
                                        Address: london customer/delivery services department,
                                        Unit 10, ringway trading estate
                                        Shadow moss road, m22 5lh.

                                        Flight details of diplomat charles morgan.

                                        Flight number vs 300

                                        Departure date 12th july 2017

                                        Route london (Lhr) to delhi (Del)

                                        Scheduled departure time 12th july 2017 20:00

                                        Lhr - london - london heathrow airport.

                                        Scheduled arrival time 13th july 2017 09:20

                                        Del - delhi - indira gandhi international airport

                                        Departure terminal:

                                        London - london heathrow airport - zone a, terminal 3

                                        Arrival terminal: delhi - indira gandhi international airport - international departures, terminal 3

                                        Diplomat charles morgan will call you immediately he arrives india

                                        Upon your agreement to this mail above, please send us email, as to know if our diplomat will depart to india or not otherwise the flight schedule, will be cancel

                                        You are to keep us updated with your readiness in receiving the special diplomat.

                                        We await your reply to this mail. [protected]@hotmail.com

                                        Note: kindly send us a scan copy of your id card to enable the diplomat to identify you on his arrival.

                                        Event manager,

                                        Dr. Terry adams (On-going samsung company uk promo commemorative 40th anniversary draws 2017 award promotion)

                                        I wish you on behalf of all members and staff of samsung company uk we congratulate you as you expect your won prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40th anniversary draws.

                                        Past winners around the world full of excitement

                                        Best regards,
                                        Yours faithfully,

                                        Mr. George morrison

                                        Tell : [protected], [protected]
                                        Aug 25, 2017
                                        Complaint marked as Resolved 
                                        Samsung India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 25, 2017
                                        Samsung India Customer Care's response
                                        Dear Sir/Madam,
                                        This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
                                        In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
                                        Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
                                        In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
                                        They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
                                        We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
                                        You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
                                        You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
                                        In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
                                        Thanks & Regards,
                                        Customer Experience
                                        Samsung India Electronics Pvt Ltd
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