Samsung India Complaints & Reviews

I have visited authorised service station of samsung solution provider at vidhyadhar nagar jaipur for display replacement of galaxy a7 due to damage service station got it replaced and delivered the phone.

Eight days later the phone screen went black all of a sudden while i was on a call i went back with the request to change the display as it is under warranty for three months but they denied the plea saying it is damage not covered under warranty however there were no damage on screen as mentioned in report also i have already paid 6000 rs for display change. The part should be covered under warranty.

I have bought a samsung refrigerator with convertible freezer on 13th of july 2017 from master world, gandhi marg, railway road, aligarh, up with model no. Rt37m37245l and i have complained several times to the customer care about the faults in this refrigerator but i have yet not been given any solution. It takes 6 hours or more to make ice and water droplets start dripping from everywhere in the freezer and it becomes all wet inside the freezer every now and then. Every engineer that comes only tell me that its normal and does nothing. They all are trying to pass the time so that it gets out of warranty. I want a permanent solution asap. My number is [protected].

Hello,
My name is mohit saini, i live in pilkhuwa (Hapur). I have purchased samsung air conditioner, i am very disappointed with its service, it was not properly installed in my room and i have already login the complaint four times but not respond. The ac is not working properly no service is being given to me. The service quality is very poor. Can anyone take a look for my problem. Thank you!
Mohit saini
[protected]

I purchased my phone (Samsung galaxy a5 2016) on 15th may 2016. From the starting days but buying it, my phone was showing heating issues. I approached the nearest authorized service centre of samsung but the person assured me that it happens with this phone. This issue of overheating became persistent which lead to other problems within phone.
Now from april last 2017 my phone battery started draining very quickly.
I was unaware about the fact that my inbuilt battery was damaged so badly because of over heating that it was about to burst.
Now i approached the service centre of samsung and they told me that my phone's warranty has been expired and now there is no laibility for the company and i have to suffer the expenses as well as the risk of my phone. I need affirmative reply and satisfaction from samsung as i bought the device and i took good care of it and now i have to suffer the loss. This is pure negligence of the company and the service centre and i want my device repairing cost as well as the assurance that my device is good for further use. I am attaching photos of my phone and company can see its condition. It has become threat for me as battery can explode at any time seeing the history of samsung phones.

I have been calling samsung for the past 1 week to send a technician to repair my fridge and washing machine. And all i get told is" we are extremely sorry that no one has come, someone will definitely come today" this is total bull #. Horrible service i have ever received. How difficult is it to send your person to repair my fridge and washing machine. I realised there are so many people complaining about the service and there is no help from samsung. I mean you are cheating your customers. The least you can do for me is send someone to repair my fridge and washing machine. If you cannot do that just tell me. I had taken three days off from office to stay at home as i was told by samsung that someone will come today. I am writing this email with so much anger that you have no idea about. Disgusting service. Would never recommend anyone to buy samsung if my problem doesn't get fixed.

Sir,
Humble request to you, please to take a notice on some illegal work to customer product and wrong information and wrong norm created by mobile service center no-[protected], baidnath electronics, patna -800020.
1. That, when customer go to the service center for adapter problem, service center check it and only problem in adapter not in mobile or data cable.
A. Then after service center say, "short out of your adapter problem, submit your mobile and wait for a while"
Customer say "why submitting my mobile only problem in adapter"
Service center say"company norm, any problem in mobile accessory like adapter etc submit your mobile phone"

Whether it is really a norm of company or just illegal norms created
By service center for tempering and other illegal work with the customer product.

2. That the service center has been taken all the information of customer, customer product and take signature on document. But service center cannot provide any documentary receipt to customer who take service from it.

I humble request to you please to guide me:
A. Whether it is violation of customer right or not.
B. Whether it is transparent behavior follow to the customer or not.
C. Whether it is samsung service center guide under the norms and rule of samsung (Brand).

Dinesh kumar

The samsung company has harassed immensely with regard to giving the compensation reg an irreparable fridge which is within the 5 year warranty. The bill is with us and it has been serviced several times in a span of 4 years or so. The mechanic called debashish refused to gv a written report and advised that a new fridge would be needed. The senior staff/managers too were negligent and habe a couldn't care less attitude. They say one single sticker is missing which was pasted inside refrigerator but bill and all other stickers like back sticker are there. Besides how come they serviced the fridge for tears if it was not their product??? It is a reflection of not wanting to compensate. The consumer protection forum is close at hand for a solution

Pls note i had prchased samsung tv wih built - in airte dth set up box model uak05570 on 24/10/16. Initially tv was working but recently im not able to view any airtel channel. Accdgly i got it checked fm airtel for my dish antenna performance and i was told that the tv software is outdated and needs to be upgraded.
Samsung cust. Care was contacted and a complained was lodged on 13/07/17 no. [protected], and was assured that the tv software will be upgraded withing 24hrs. But most regretably no one has called or attended fm samsung inspite of everyday calls to cust. Care and being promised that the issue will be resolved by day end.
Plse kindly assist ot take up this issue with samsung to get my tv repaired or i need to be reimbursed the entire cost of tv with interest at the earliest

I bought a samsung mobile last year and it hasn't been one year yet and the samsung mobile battery has gone faulty. They said that i would be charged rs. 1500 for the battery even though the battery is covered under warranty. They are saying that there are scratch marks on the battery which is totally untrue. The marks are on the copper plates which are due to the plates fix on the copper protuberances on the phone. When i talked to the manager in samsung, she was rude and declared that i tampered with the battery, so there would be a charge to replace the battery. I would never buy another samsung product and never would i recommend any samsung product to my friends, family or colleagues.

Samsung mobile service — complaint against samsung india mobile reg. My mobile handset no. Sm-a800f
Imei : 353004/07/056885/7
Imei : 353005/07/056885/4
Serial no : rz8g80e4got

Very poor & slow se4vice for customer.
My token no 72
And i am standing in last 1/1.30hrs.
But token system service not properly manage. Not any executive for communication.
There not any clearity of lunch 5iming noted in service center and not fan/ac is working.

3rd class service center.in nashik

During warranty period of my handset i have given it to the service center for repairing but several times visited to get the same but they are not able to give the same. Again today i. E. 20/7/17 i visited the service center to get my handset but they are unable to give a perfect date to give so please do the needful asap.
Attached job sheet.
Regards,
Sushanta sinha,
[protected]

Sir,
This is to inform you that i have purchase display combo of samsung a7 from your service center virasat communication, jaipur. But when i ask to enter my gstin in my invoice they refuse to do that. I request you to please look in this matter and enter my gstin in your invoice as your tax invoice is valid for input credit
My invoice no. [protected]
Date - 17.7.17

My gstin no. 08abspao764c1zw

Herewith i am also attaching invoice copy.

I am writing this mail on not getting due redressal from the normal mode of calling samsung helpline (Called 3 times), service centre and writing 2 no. Email to customer support.

I had lodged a service complain no. [protected] for my samsung side by side refrigerator 591 ltrs. Model rs552nrua7e purchased on 25.09.2016 on samsung helpline number[protected] on 19.07.17 morning. During registration of complain i was informed that a service engineer will visit to attend the complain on 19.07.17.

However later on 19.7.17 i received a call from sh. Amit kumar, service engineer samsung from landline no.[protected] that he will make a visit for the said service complain on 22.07.17 i. E. After 4 days. I had again contacted customer support for expediting the visit & repair, i was provided the name of another engineer sh. Deepak upadhyah (Mobile [protected]) vide sms with proposed visit on 19.07.17. However the engineer has not visited and the mobile number given in sms is switched off. I have again contacted the customer care today morning and was given another mobile number [protected] of, on this mobile number too there is no response. Subsequently i got a call from service centre that complain will not be attended today because of manpower problem & the lady at the other end hung up before explaining anything further.

This type of after sales service is not expected from a very reputed company like samsung. Firstly i am facing quality issues within 1 year of purchase that too for a top line model of samsung, secondly instead of promptly attending to the complain i have been informed by the service engineer that he will visit after four days to look at the problem & then probably take some more days for attending to the same. Redressal mechanism at samsung is not working to resolve the issue and i am stuck with a non working refrigerator which is within the warranty period and is not being attended to.

Please advise concerned, for promptly attending to the complain.in all probability, the after sales service in noida are outsourced by samsung, but samsung bears the full responsibility for the products it sells, more so, considering its global presence samsung is expected to maintain global standard in after sales service in india too.

Dear sir,

This is to inform you that i have bought 01 new television (Ua43m5570aumxl-panel sno. 0a5s3zej500251) from your authorized dealer m/s classic electronics, mla house, 2nd mile, sevok road, siliguri 734001, west bengal vide invoice no. D682 dated 19.07.2017, they have assured me that the service man of samsung will be visiting at my residence and install the television set within 24 hours. Also i got a message from your side that mr. Sanjiv, service engineer (Mobile no. [protected]) will contact me for installation. Today i, e 20.07.2017 i have called mr. Sanjiv requesting to come to my residence for that purpose but he has not only refused to attend but also behaved very roughly and cut the phone call. I am very much upset at this type o[censored]nexpected behavior of your service engineer.

I am requesting you to please look in to he matter and take necessary action at the earliest.

Thanking you.

Yours faithfully,

Nabin sarkar.
Matelli tea estate
P. O. Matelli - 735223
Dist. Jalpaiguri, west bengal
Phonr no. [protected]/[protected]
Mail id. [protected]@gmail.com

This is all bad and worst experience from samsung company. How can regular customer enjoy the benefits of above exclusive offer when there is no availability of coupons from last three months. And the smart club executives are so rude and arrogant. I will never purchase samsung products in future and never recommend my friends to buy products from samsung exclusive stores like samsung smart plaza.

Hi sir,

I live in kanchipuram, tamilnadu. Here we have an authorized service centre for samsung mobiles named "hitech solutions". I gave samsung a8, samsung j5 for service but they are saying it as out of warranty and suggesting outside shops for service and getting commission from them even for software complaints they are doing the same. The manager name suresh and service engineer name is jayavelu. They are not giving bills for the service done and get bribe from outside shops for the service. Please look into the issue. We are not able to rely on the authorized service centre and give the mobiles.

Hello team,

As ur inform i had been visited to nearest samsung service centre and discussed about my mobile, they are telling me to pay the money for the screen replacement but i will not pay a single rupee and i[censored] guys won't replace that worst quality mobile with 48hrs.. Im going to take very strict action regarding this as i suffered a lot because of this mobile.. What guys still waiting for not resolving my issue, do you guys want to take my life and my family life because of that low quality mobile which gets heats like a iron box, and hangs like a traffic jam and no battery backup... Keeping that mobile is big waste... Else can keep a basic mobile... My screen got damaged and i'm keep informing you guys several times more than 10times... I just don't want this mobile... I am really fed up of spending my money for this mobile. I'm not gonna give a single rupee for anything as it is not even completed 1year also and i'm facing lot of issue with this mobile.. If this issue is not been really get resolved within 48hrs i will not gonna be quiet straightly i will go to press and establish this news in the news paper and also file a case in consumer court..

Please find the attached job sheet copy : [protected] and also the mobile purchase invoice copy.

Regards,

Mahendra (Public tv press reporter)

Ring me :[protected]

I purchased one led 49" tv set modelua49k5100 of samsung exactly after 17 days after purchase it went out of order. Complain lodged. Till the end of third day nothing done. I want replacement.
The tv set went out of order on 17.07.17.
Date of purchase 30.06.17.
Problem is picture not displaying properly. When switched off the tv set is perfectly ok.
But when tv set is switched on it is looking as if the screen is broken.
Urgent replacement of tv set is required.

I have buy a5 2016 edition of samsung company and the set was in warranty period till 12/4/17 and i was pay to samsung care rewari to extend the warranty for 2 years so after that the battery swallowed and the backcover which is of glass will broken and i take that phone to samsung care rewari and they charged also for the glass.
[protected]
[protected]@gmail.com

Sir,
I had purchased a samsung refrigerator model no-0gcj4abj200059, for which i paid a amount of rs. 106000.00 on 15th may, 2017.
Two weeks later, the instrument gave problems related to the 'ice and water dispenser'. Accordingly i informed' great eastern treading co.', red stone, g. S. Road, guwahati-6 from where i had purchased the refrigerator. Promptly the agency sent a mechanic to examine the instrument and do the needful. He expressed his inability to find the solution. However, he filled up a form and stated that the service center would in day's time depute a technician to give a demo, fix the problem etc. This happened around the first week of june. Now it is almost close to two months since i have not been able to use the particular facility.
Having invested a sizable amount on the refrigerator, it is disconcerting to see the indifference and negligence of ' great eastern treading co.'. Besides reflecting utter lack of professionalism the agency has inflicted hardship on an innocent customer who has enormously busy work schedule. To say the least i would question whether this agency should at all be authorized to deal with sales of dignified company like samsung.
My experience with ' great eastern treading co.', has become eyeopener to a number of acquaintances about the quality of service being rendered. I request that the matter be attended on priority, so that no further escalation is required.

With regards,
Dr. Ila das
H no-4, bylane-1, jerenga path
Jayanagar, sixmile
Guwahati
Assam-22