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Updated: Feb 17, 2026
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G
Gayatri Talele
Jul 24, 2017
Resolved
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Resolved

Address: Jalgaon, Maharashtra, 425001

In reference to the complain no [protected] i m having problem in convection mode i have been repeatedly registering complain but still i have not recieved any postive responce so i have already registered complain to national consumer helpline n complain no is 361330 i[censored] r not going to give me d solution for my complain i wud take legal action in district consumer court
Sep 2, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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    Y
    Yuvarajm1
    Jul 24, 2017
    Resolved
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    Resolved

    Address: 562157

    I have purchased a fridge 2 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

    It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

    Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

    I can share you the serial no and compressor number etc...

    Serial no : 03264paf301394j
    Compressor no : nc4mv88alp/tt1
    Model id : rt27hdrzesa/tl

    So what's the solution for this issue?
    Aug 25, 2017
    Complaint marked as Resolved 
    Samsung India customer support has been notified about the posted complaint.
    Verified Support
    Jul 24, 2017
    Samsung India Customer Care's response     Dear Customer,
    Greetings from Samsung.
    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
    Thanking and assuring you our best services always.
    Best Regards
    Samsung India Electronics Pvt Ltd
    View replies
    My mobile s7 edge has a complaint.its display is not broken but it has a rose line my mobile is under warranty
    Reply
    Samsung India Customer Care's response, Jul 24, 2017
    Verified Support
    Dear Sir/Madam,
    Greetings from Samsung.
    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
    Thanking and assuring you our best services always.
    Thanks & Regards,
    Best Regards
    Samsung India Electronics Pvt Ltd
    I Lost my mobile bearing IMEI No [protected]
    The said mobile is purchased at Bajaj Electronics beearing Invoice No ASR/16/9422 dated 06/08/2016

    Requesting to Block the said Mobile Handset
    Reply
    Samsung India Customer Care's response, Jul 24, 2017
    Verified Support
    Dear Sir,
    Greetings!
    This is in regards to the complaint of your Samsung Mobile.
    We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
    The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
    We would also like to state that all the basic features, interface etc. are explained at the point of sales.
    As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
    Thanks & Regards,
    Customer Experience
    Samsung India Electronics Pvt Ltd (SW Asia RHQ)
    I have purchased a fridge 3 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

    It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

    Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

    I can share you the serial no and compressor number etc...
    Reply
    I have purchased a fridge four years back...now it is not working properly...I have lost the fridge bill...is it possible to service my fridge without bill?
    MODEL NO : RT34M5538UT/HL
    S/N : 03YE4PBK400408R
    MAIL ID : [protected]@gmail.co
    Phone no : [protected]
    Reply
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      M
      Manaf K Mohammed
      from Tumkur, Karnataka
      Jul 24, 2017
      Resolved
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      Resolved

      Address: Ernakulam, Kerala, 683501

      From,

      Abdul manaf k m
      Kulathinkal house
      Manjummel p o
      Pullachal road
      Eranakulam-683501
      Kerala
      To,
      Samsung customer care

      Dear sir

      Handset – samsung galaxy j76
      Date of purchase – 04/08/2016
      Serial no ; rz8h70rrn3f
      I wish to complain about sam sung galaxy j76 (Rz8h70rrn3f) that i purchased on 04/08/2016 from lulu connect, edappally. I am complaining because the mobile shows display error since after 3 months from date of purchase. Then i thought it’s due to non updation of the phone software. I didn’t care that much. Again it’s showing the same problem then i consulted samsung service centre they said to me that it will be fine after updating software. Then on july 1st week it again showing the same problem and i submitted phone at samsung service centre. They said that its board is damaged and we replaced it. After some days it shows the same problem and i submitted phone again and they said its display problem and the problem solved by replacing that one. Now it shows the same problem again. My handset is under warranty.
      I would like a written statement explaining what you will do about my complaint.
      I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing the screenshots of display error. You can contact me at the above address and phone number.
      Sincerely,
      Abdul mnaf. K. M
      24/07/2017
      Sep 2, 2017
      Complaint marked as Resolved 
      Samsung India customer support has been notified about the posted complaint.
      Verified Support
      Jul 24, 2017
      Samsung India Customer Care's response       Dear Customer,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
      Thanking and assuring you our best services always.
      Best Regards
      Samsung India Electronics Pvt Ltd
      View replies
      Slot sim no 1 network no 0 kbps speed
      Sim 2 clear speed
      Lose my business only sumsung company
      My business 70000 lose
      Urjent reation my phone plz
      Reply
      Samsung India Customer Care's response, Jul 24, 2017
      Verified Support
      Dear Sir/Madam,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
      Thanking and assuring you our best services always.
      Thanks & Regards,
      Best Regards
      Samsung India Electronics Pvt Ltd
      Slot sim no 1 network no 0 kbps speed
      Sim 2 clear speed
      Lose my business only sumsung company
      My business 70000 lose
      Urjent reation my phone plz
      Reply
      Goalpara sumsung mobile is not responsible for mobile charging part or not available and behave is very bad with Costomers thanking you Regards Rajkumar pandey post Goalpara _ 783101 Assam
      Reply
      Samsung India Customer Care's response, Jul 24, 2017
      Verified Support
      Dear Sir/Madam,
      Greetings from Samsung.
      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
      Thanking and assuring you our best services always.
      Thanks & Regards,
      Best Regards
      Samsung India Electronics Pvt Ltd
      Helpful
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        V
        Vaishali Rajeev Parmar
        from Ludhiana, Punjab
        Jul 24, 2017
        Resolved
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        Resolved

        Address: Bathinda, Punjab, 151001

        I have purchased sam sung refrigerator french door in august 2010. It was working fine with occasional complaints otherwise it was good. Since feb 2017 it started troubling us with unusual temperatures fluctuations like between 3 to 25 at times, we made complaints people came charged visiting charges sensor replacements and other stuff but problem remained the same. I have spent thousands of rupees in their numerous visits. By june i lost patience and asked them to bring somebody who can solve my problem it's now almost two months with many call to local office as well as call center neither they visited nor the problem is solved. Can anybody suggest me what should i do to at least get this to the notice of samsung people. I live in bathinda punjab and unfortunately i'm using every other appliance from samsung only.
        Sep 5, 2017
        Complaint marked as Resolved 
        Samsung India customer support has been notified about the posted complaint.
        Verified Support
        Jul 24, 2017
        Samsung India Customer Care's response         Dear Sir/Madam,
        Greetings from Samsung.
        With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
        Thanking and assuring you our best services always.
        Thanks & Regards,
        Best Regards
        Samsung India Electronics Pvt Ltd
        View replies
        Hi Team,

        Since last 5 to 6 days i am taking followup my request ([protected])for installation of Smart TV, remote is also not work properly, HDMI port work properly...

        No one is taking this on priority, just giving wrong commitment by your Customer care executive. To much frusted now with this experience.
        Reply
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          J
          Javed Chauhan
          Jul 24, 2017
          Resolved
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          Resolved

          Address: Ahmedabad, Gujarat, 380055

          Samsung product request/complain number is [protected].
          I purchased this refrigerator rt28k3043s8 from samsung flagship store ishita enterprise ahmedabad in rs. 23900/- on date:[protected]. It’s still under warranty. Last week it has cooling problem. I had complained about it in customer care and they sent technician to check the refrigerator and he said it has gas leakage problem. Next day they took my refrigerator to their service centre and keep there for testing. After that they delivered it back to my home and said, start it after 1 hour. I started it after 1 hour and after 3 hours i checked it and there is no cooling at all. Now they are saying they will send the technician again to solve the problem. That’s very strange. I have lg refrigerator before samsung for almost 15 years. Lg gives onsite service for any problem in refrigerator. Why to take refrigerator to service centre, i don’t understand. I want samsung to give my money back and take your faulty product back, which is useless in under warranty stage. Very disappoint with samsung refrigerator product.
          Aug 29, 2017
          Complaint marked as Resolved 
          Samsung India customer support has been notified about the posted complaint.
          Verified Support
          Jul 24, 2017
          Samsung India Customer Care's response           Dear Customer,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
          We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
          Thanking and assuring you our best services always.
          Best Regards
          Samsung India Electronics Pvt Ltd
          Jul 26, 2017
          Updated by Javed Chauhan           Yesterday technician came again to check my refrigerator. He said it has gas leakage again.
          And they want to take my refrigerator again to service station. This time I told them to give me stand by refrigerator. Now no response from service station. Now I must say never go for Samsung refrigerator product. They have very poor service network in Ahmedabad. I think my under warranty 10 months old refrigerator will go into garbage. Very disappointed :-(
          Aug 05, 2017
          Updated by Javed Chauhan           Samsung customer care head office executive Umang helped me to solve this issue.
          Now my refrigerator is working excellent. Thanks Umang to resolve my problem.
          View replies
          What to do...my handset is having a vertical pink line. At present my handset is out of warrenty now. So what should i do to resolve it. Also kindely provide me somebody contact number so that i can contact that person.
          Plese resolve my issue asap.
          My email id is [protected]@gmail.com
          My phn no. : [protected]
          Reply
          Samsung India Customer Care's response, Jul 25, 2017
          Verified Support
          Dear Customer,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
          We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
          Thanking and assuring you our best services always.
          Best Regards
          Samsung India Electronics Pvt Ltd
          Slot sim no 1 network no 0 kbps speed
          Sim 2 clear speed
          Lose my business only sumsung company
          My business 70000 lose
          Urjent reation my phone plz
          Reply
          Samsung India Customer Care's response, Jul 25, 2017
          Verified Support
          Dear Sir/Madam,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
          Thanking and assuring you our best services always.
          Thanks & Regards,
          Best Regards
          Samsung India Electronics Pvt Ltd
          What to do...my handset is having a vertical pink line. At present my handset is out of warrenty now. So what should i do to resolve it. Also kindely provide me somebody contact number so that i can contact that person.
          Plese resolve my issue asap.
          My email id is [protected]@gmail.com
          My phn no. : [protected]
          Reply
          Samsung India Customer Care's response, Jul 25, 2017
          Verified Support
          Dear Customer,
          Greetings from Samsung.
          With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
          We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
          Thanking and assuring you our best services always.
          Best Regards
          Samsung India Electronics Pvt Ltd
          No cooling in refrigerator
          Dear Samsung Team,

          I have purchase 265 ltr Samsung Digital Inverter double door refrigerator 22 Month back from your samsung outlet at patrakar puram Lucknow and till date fridge gas is leaked and I contact your customer services and he appoint a engineer and when he comes he told me that gas is likeage in this fridge and we have to refill the gas and it would cost you around rs.1500 to 1800 but my consern is that why I am giving money if my compressor is in warranty if you guys not solving my problem then I have to knock the door of consumer court due to that kind of issue I have already face before on my ac...
          Now this refrigerator is not giving any cooling,

          So please help us to solved our refrigerator problem.otherwise I can take another option...

          Regars
          Harsh vardhan Mishra
          [protected]
          Reply
          No cooling in refrigerator
          Dear Samsung Team,

          I have purchase 265 ltr Samsung Digital Inverter double door refrigerator 22 Month back from your samsung outlet at patrakar puram Lucknow and till date fridge gas is leaked and I contact your customer services and he appoint a engineer and when he comes he told me that gas is likeage in this fridge and we have to refill the gas and it would cost you around rs.1500 to 1800 but my consern is that why I am giving money if my compressor is in warranty if you guys not solving my problem then I have to knock the door of consumer court due to that kind of issue I have already face before on my ac...
          Now this refrigerator is not giving any cooling,

          So please help us to solved our refrigerator problem.otherwise I can take another option...

          Regars
          Harsh vardhan Mishra
          [protected]
          Reply
          Helpful
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            S
            Savita Navaneeth
            from Mumbai, Maharashtra
            Jul 24, 2017
            Resolved
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            Resolved

            Address: 400705

            I had brought a microwave in oct 2014 and now the paint has started to peel off from inside. As this is very hazardous and your executive has asked me to buy a new microwave and scrap this one. Please advise if this is the only solution. Have i been cheated by samsung by buying a product for more than rs. 7500 and have to scrap within two years of purchase.in that case i would like samsung to help me in buying new microwave with better price i cannot pay another rs.8000 in buying a new microwave.
            Aug 27, 2017
            Complaint marked as Resolved 
            Samsung India customer support has been notified about the posted complaint.
            Verified Support
            Jul 24, 2017
            Samsung India Customer Care's response             Dear Sir/Madam,
            Greetings from Samsung.
            With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
            Thanking and assuring you our best services always.
            Thanks & Regards,
            Best Regards
            Samsung India Electronics Pvt Ltd
            Aug 03, 2017
            Updated by Savita Navaneeth             Please call me on [protected]... you can also email me at [protected]@gmail.com. kindly respond as soon as possible
            View replies
            What to do...my handset is having a vertical pink line. At present my handset is out of warrenty now. So what should i do to resolve it. Also kindely provide me somebody contact number so that i can contact that person.
            Plese resolve my issue asap.
            My email id is [protected]@gmail.com
            My phn no. : [protected]
            Reply
            Samsung India Customer Care's response, Jul 24, 2017
            Verified Support
            Dear Customer,
            Greetings from Samsung.
            With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
            We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
            Thanking and assuring you our best services always.
            Best Regards
            Samsung India Electronics Pvt Ltd
            So I want to track it or if it is not trackable so I want to block its imei no., , so help me out in that it's imei no. Is [protected].
            Reply
            Samsung India Customer Care's response, Jul 24, 2017
            Verified Support
            Dear Sir,
            Greetings!
            This is in regards to the complaint of your Samsung Mobile.
            We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
            The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
            We would also like to state that all the basic features, interface etc. are explained at the point of sales.
            As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
            Thanks & Regards,
            Customer Experience
            Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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              A
              Abhinava Shukla
              from Udhampur, Jammu and Kashmir
              Jul 23, 2017
              Resolved
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              Resolved

              Address: Allahabad, Uttar Pradesh, 211002

              Hi my name is abhinava shukla. I have purchased samsung a5 2016 mobile handset on 24 may 2016 from civil lines allahabad. Within 1 year 2 months battery has been swelled and it misaligned the back cover of mobile phone. I am very dissapointed with this incident as this is 8th mobile phone which i purchased from samsung. This incident broken my faith on samsung.
              Aug 26, 2017
              Complaint marked as Resolved 
              Samsung India customer support has been notified about the posted complaint.
              Verified Support
              Jul 24, 2017
              Samsung India Customer Care's response               Dear Sir/Madam,
              Greetings from Samsung.
              With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
              Thanking and assuring you our best services always.
              Thanks & Regards,
              Best Regards
              Samsung India Electronics Pvt Ltd
              Jul 28, 2017
              Updated by Abhinava Shukla               thank you sir my mobile number is [protected] and e mail id is [protected]@gmail.com
              Jul 29, 2017
              Updated by Abhinava Shukla               Samsung didn't respond even i have updated mobile number.
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                M
                minktink
                from Delhi, Delhi
                Jul 23, 2017
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110001
                Website: Samsung Electronics Co., Ltd.

                Hi samsung..
                This is my humble request to you please reply me. My [protected]@gmail.com
                Now start, my complain is-
                I bought a samsung device[mobile phone-a5 2016. Sm-a510fzkfins. Sm-a510fd] after 4 to 5 months the back glass panel of this device was lost it's shine if it has gorilla glass 4 then why the shine of it's glass lost. Now i m still using this device without any complaint and it has only 4 to 5 months to end of it's waranty but now i complaint to samsung what can i do my next step. One thing also if it's front display also get gorilla glass 4 then why my device display have scrathes on it. I[censored] agree to replace my front display and back glass panel because i have 3 to 4 months warranty left on my device, then reply me i[censored] r not then also reply me. Then i will take my steps or decisions.
                Manoj roy.
                [protected]@gmail.com.
                Aug 28, 2017
                Complaint marked as Resolved 
                Samsung India customer support has been notified about the posted complaint.
                Verified Support
                Jul 24, 2017
                Samsung India Customer Care's response                 Dear Sir/Madam,
                Greetings from Samsung.
                With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number along with the reference ID given by customer care.
                Thanking and assuring you our best services always.
                Thanks & Regards,
                Best Regards
                Samsung India Electronics Pvt Ltd
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                  S
                  Syalgunjan
                  from Mohali, Punjab
                  Jul 23, 2017
                  Resolved
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                  Resolved

                  Address: Ludhiana, Punjab, 141008
                  Website: [email protected]

                  I gave me fone to replace ma battery thy give back wid d vertical lines on ma screen, at sme tym i argued wid manager mr. Vijay but he z not listening nd declare d display problem, i m fool over here that ma display z not wrkng nd m giving ma fone to just change d battery, they cheated wid customer, stop buying samsung as thy don't take painz of custmr
                  Aug 31, 2017
                  Complaint marked as Resolved 
                  Samsung India customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 24, 2017
                  Samsung India Customer Care's response                   Dear Sir/Madam,
                  Greetings from Samsung.
                  With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                  Thanking and assuring you our best services always.
                  Thanks & Regards,
                  Best Regards
                  Samsung India Electronics Pvt Ltd
                  Jul 28, 2017
                  Updated by Syalgunjan                   [protected]@gmail.com
                  Job sheet z still wid me as I can file case against not returning MA fone back to me will u resolve it or I damage ur service centre very soon nd d job sheet no. Z [protected]
                  Verified Support
                  Jul 28, 2017
                  Samsung India Customer Care's response                   Dear Customer,
                  Greetings from Samsung.
                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                  Thanking and assuring you our best services always.
                  Best Regards
                  Samsung India Electronics Pvt Ltd
                  View replies
                  [protected]@gmail.com
                  Job sheet z still wid me as I can file case against not returning MA fone back to me will u resolve it or I damage ur service centre very soon nd d job sheet no. Z [protected]
                  Reply
                  Samsung India Customer Care's response, Jul 28, 2017
                  Verified Support
                  Dear Customer,
                  Greetings from Samsung.
                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                  Thanking and assuring you our best services always.
                  Best Regards
                  Samsung India Electronics Pvt Ltd
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                    S
                    shubham arora 22
                    from Gurgaon, Haryana
                    Jul 23, 2017
                    Resolved
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                    Resolved

                    Address: 110092

                    This is to regarding my compliant against the service centre of samsung in preet vihar named maa vaishanvi eservices pvt. Ltd as i went there as my phone display is not wotking without any physical damage.. I reached there by 4 in the after noon and there working hours mentioned in morning 8 to 8 in the evening..
                    They strictly said no to me and and said we can't entertain you due to many complaints of customer and also threat me by saying do whatever you can and we don't scare of any complaints..
                    This all conversation is held with the manager of the service centre ms monika tyagi, not with any staff working there..
                    As now you can see that the ego and misbehaviour of them
                    Working under your name..
                    Under all this matter my phone didn't get any support and i had return empty hand
                    So this is my request and concern regarding the above mentioned complaint. And contact me undersigned as early as possible to get this complaint briefly and all above it repair my phone as early as possible.

                    Shubham arora
                    [protected]
                    Aug 31, 2017
                    Complaint marked as Resolved 
                    Samsung India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 24, 2017
                    Samsung India Customer Care's response                     Dear Customer,
                    Greetings from Samsung.
                    With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                    We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                    Thanking and assuring you our best services always.
                    Best Regards
                    Samsung India Electronics Pvt Ltd
                    Jul 28, 2017
                    Updated by shubham arora 22                     REMINDER NO: 2
                    This is to the reference to the above reply as for your kind information no action has been taken by your side till yet and since its been a week for my complaint, I now have to take this complaint to another level with some of the audio and visual proof of my registered complaint against your service centre

                    This is to regarding my compliant against the service centre of samsung in preet vihar named maa vaishanvi eservices pvt. Ltd as i went there as my phone display is not wotking without any physical damage.. I reached there by 4 in the after noon and there working hours mentioned in morning 8 to 8 in the evening..
                    They strictly said no to me and and said we can't entertain you due to many complaints of customer and also threat me by saying do whatever you can and we don't scare of any complaints..
                    This all conversation is held with the manager of the service centre ms monika tyagi, not with any staff working there..
                    As now you can see that the ego and misbehavior of them
                    Working under your name..
                    Under all this matter my phone didn't get any support and i had return empty hand
                    So this is my request and concern regarding the above mentioned complaint. And contact me undersigned as early as possible to get this complaint briefly and all above it repair my phone as early as possible.

                    Shubham arora
                    [protected]
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                      A
                      Abhishek@sj
                      from Bengaluru, Karnataka
                      Jul 22, 2017
                      Resolved
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                      Address: 560078
                      Website: Samsung india

                      I purchased samsung galaxy a5 (2016) last year on september. But just 3 days back my mobile display is not working. I had visited samsung service center in j p nagar bangalore after that, customer executive saying that your service is expire because you service this device in some local shop before. I told them that device warranty is till left then i should go to local shop for service.
                      I talk to manager also but still their view is same. What i can do now. They are demanding 9500 rupees for service. Please help me
                      Sep 1, 2017
                      Complaint marked as Resolved 
                      Samsung India customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 24, 2017
                      Samsung India Customer Care's response                       Dear Sir/Madam,
                      Greetings from Samsung.
                      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                      Thanking and assuring you our best services always.
                      Thanks & Regards,
                      Best Regards
                      Samsung India Electronics Pvt Ltd
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                        Dashrath Vijayvargiya
                        from Lucknow, Uttar Pradesh
                        Jul 22, 2017
                        Resolved
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                        Address: Chittorgarh, Rajasthan, 312001
                        Website: Samsung.com

                        I purchase samsung mobile on 25/08/2016. And from last three to four month i am facing network problem in handset and for this problem rectification i approach samsung service centre three times and they try to solve problem still problem is in handset and lastly service centre manager said that directly contact to company either go to consumer court for this and his response is very bad and talking routely.
                        Aug 24, 2017
                        Complaint marked as Resolved 
                        Samsung India customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 22, 2017
                        Samsung India Customer Care's response                         Dear Customer,
                        Greetings from Samsung.
                        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                        Thanking and assuring you our best services always.
                        Best Regards
                        Samsung India Electronics Pvt Ltd
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                          S
                          Sajid Innocent Siddiqui
                          from Mumbai, Maharashtra
                          Jul 22, 2017
                          Resolved
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                          Address: Mumbai City, Maharashtra, 400059
                          Website: [email protected]

                          I m usin this samsung galaxy note 5 since 5 april 2016 and i ve used all the note series im a huge fan of note series and forr the first time im facjng this incident before 5 days my battery got drained and it was not getting charged so i took it to the samsung authoriesd service centre zain telecom. Which is in andheri east he told me to come after sometime and collect your cell phone theres no issue and from 5 days he is telling me today and tomorrow and now finally when i spoke to him he is telling me the phone is dead whats this? In 16 months like this the phone will become dead... I know they have done something # as the name is not good of this centre people always talk bad about this centre and this is spoiling the name and image of samsung... Pleasesort out my issue as im not going to collect me phone from there or else ill take my issue on all the social sites
                          Sep 7, 2017
                          Complaint marked as Resolved 
                          Samsung India customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 24, 2017
                          Samsung India Customer Care's response                           Dear Sir/Madam,
                          Greetings from Samsung.
                          With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                          Thanking and assuring you our best services always.
                          Thanks & Regards,
                          Best Regards
                          Samsung India Electronics Pvt Ltd
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                            komahesh
                            from Bengaluru, Karnataka
                            Jul 22, 2017
                            Resolved
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                            Address: Bangalore, Karnataka, 560091

                            Hi my self roopa dinesh m. C from bangalore i have purchased samsung j700f galaxy j7 - gold on[protected] at poorvika storeat new bel road shop but thing is touch screen problem from last 2 months i also gave service in samsung service center malleswaram, bangalore but they said that its not comes under warranty and also screen cost around 10 thousand straight away i get shock those mobile under warranty they said like
                            Please kindly look into that and provide me service r else kindly replace my mobile.
                            I want justice at the earliest

                            Dinesh. [protected]@gmail.com
                            Aug 26, 2017
                            Complaint marked as Resolved 
                            Samsung India customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 22, 2017
                            Samsung India Customer Care's response                             Dear Sir/Madam,
                            Greetings from Samsung.
                            With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number along with the reference ID given by customer care.
                            Thanking and assuring you our best services always.
                            Thanks & Regards,
                            Best Regards
                            Samsung India Electronics Pvt Ltd
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                              karan kathpal
                              from Gurgaon, Haryana
                              Jul 22, 2017
                              Resolved
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                              Resolved

                              Address: Alwar, Rajasthan, 301705

                              I bought a samsung refrigerator model rt31hcux1/ctl on 24/10/2012 from reliance digital store and from then till now three times its compressor has gone faulty and every time samsung service engineers take around 15-20 days to rectify the problem. Now i think that was my worst decision ever took to purchase a samsung product. We are having refrigerators at my home town place those are running perfectly fine since last more than 18 years without even a single issue. I am gonna spread a message through social media also not to purchase any samsung product so that nobody else would face the similar kind of issue.
                              Aug 22, 2017
                              Complaint marked as Resolved 
                              Samsung India customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 22, 2017
                              Samsung India Customer Care's response                               Dear Sir/Madam,
                              Greetings from Samsung.
                              With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                              Thanking and assuring you our best services always.
                              Thanks & Regards,
                              Best Regards
                              Samsung India Electronics Pvt Ltd
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                                H
                                hbch69
                                Jul 22, 2017
                                Resolved
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                                Address: Chennai, Tamil Nadu, 600069
                                Website: Samsung India

                                Product : rs554nrua1j
                                Serial number : y7gd4abj500021
                                Date of purchase : 07/jun/2017
                                Date of complaint : from 2nd day after installation
                                Problem : door abnormal noise (Freezer door)
                                From day 2 observed freezer door noise and complained.1st time service engineer visited and solved. Again after 2hrs problem noticed.
                                After that did many escalation / mails to ceo etc, but nothing happened. After 3 weeks again service team visited and applied grease on the hinge and no after a day observed some stuck in the door. When called again the service engineer told that this noise is normal since they are not able to solve the problem.
                                Very worst customer service never experienced in my life
                                Aug 24, 2017
                                Complaint marked as Resolved 
                                Samsung India customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 24, 2017
                                Samsung India Customer Care's response                                 Dear Customer,
                                Greetings from Samsung.
                                With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                Thanking and assuring you our best services always.
                                Best Regards
                                Samsung India Electronics Pvt Ltd
                                Jul 29, 2017
                                Updated by hbch69                                 It is an default message/reply from SAMSUNG. Till now no action taken from them.
                                I already requested for either Replace with New Product or Refund my money. They simply passing their time thinking that Customer will give up after some time.
                                Jul 29, 2017
                                Updated by hbch69                                 Chat with SAMSUNG Live Chat many times and even after 1 month they are telling me that their high officials are looking to the case. more than a month. shameless company
                                Aug 01, 2017
                                Updated by hbch69                                 After a month of followup/escalation just today received Email from SAMSUNG INDIA CEO Help desk " WE WILL LOOK IN TO YOUR ISSUE.OUR REPRESENTATIVE WILL CALL YOU IN 24 HOURS"
                                Let me update the action after any progress
                                complete pathetic and surprised how this brand could survive in market with such a poor performance level
                                Aug 04, 2017
                                Updated by hbch69                                 More than 48 hrs over from the reply from CEO Helpdesk. Engineer called and told that they will visit and do the needful but till pending. It is going very very worst.
                                What else they want the Customers to do?
                                tried Live chats - 7-8 times, MAIL to CEO Helpdesk - 3 times, EMAIL to CEO - 2 times and posted in twitter, facebook
                                Really shameless people and they dont take any action on customer grievance
                                View replies
                                Worst customer service by Samsung India, I purchased Samsung TV on May 2016, After call one tech. came to install my TV, since he don't have a drilling machine he went my home without installation and entered in Job card as installed, Then nobody turned up to install. finally after coming from vacation I installed the TV in Sep 2016 with the health of my friend and one carpenter. In June 2017 one small vertical line starts coming in TV and it's starts broadening.
                                I make complaint to SAMSUNG INDIA, while service order no. [protected], First they assure me to change of panel under warranty later they starts demanding Rs. 30000 for change of panel. I tried to contact Mr. Ghosh service head of RAIPUR SAMSUNG INDIA, but Tech. of the company never provided his no. and told me he never talk to customer in service matter. I contacted each and every person in Samsung, but my issue didn't resolved, finally I lodge online complaint to consumer forum. It's annoyed them and closed my complaint. one tech. in evening informed me that they are going to close my complaint, If you desire lodge complaint again. He also told me that there is no gain in lodging complaint and writing email, Since Samsung is very big company and they are capable to manage everything and everybody including consumer forum.
                                The behaviour and attitude of Samsung is pathetic, and they are behaving in a manner how 150 yrs. back East India company was doing. How TV turns faulty after 14 months of purchasing and 11months of installing.
                                I am demanding Job card where date of installation is mention but till today they didn't provided me.
                                3 days back Hon'ble PM told the nation for stronger consumer protection law but till that time SAMSUNG INDIA torture the customer.
                                Sanjay Dwivedi
                                Bhilai
                                Mobile-[protected]
                                Reply
                                Samsung India Customer Care's response, Nov 1, 2017
                                Verified Support
                                Dear Customer,
                                Greetings from Samsung.
                                With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
                                However if you are still facing some problem in the product performance, we request you to share the details of the same.
                                Our customer service team will shortly get in touch with you for providing resolution to your concern
                                Thanking and assuring you our best services always.
                                Best Regards
                                Samsung India Electronics Pvt Ltd
                                Dear Mr.Hung
                                This is in reference to your email dated 08/11/2017 regarding my complaint for Samsung LED TV bearing UA50J5570AUMXL &amp Serial Number 0A2Y3ZSH200343B. .
                                Since 50 days I am receiving same reply that your company need to function in conformity to the company policies.
                                Yesterday I asks simple 3 questions in r/o your company policies ie.
                                • Samsung count guarantee period from date of purchasing the goods or from date of installation.
                                • What if delay of installation is due to SAMSUNG parts.
                                If customer demands to see JOB CARDS then SAMSUNG provide to customer or not, Since Jobcard is vital documents for customer in which he record his satisfaction or dissatisfaction.

                                Instead of getting simple and plain reply this time also I received same robotic reply. It’s seem in your office instead of human being some robot is sitting and always reply on behalf of customer care representative. Also it was quoted in your email that some telephonic conversation happened on 8.11.2017 after my email, was completely falls, no conversation took place between Samsung and myself on 8.11.17.
                                I don’t know you ie. Mr.Hong are viewing email or not, but in India if anybody write letter, email or twitt to Hon’ble Prime Minister then he himself reply on his own name, and I hope you don’t consider yourself above Prime Minister of India as far as you wants to do business here.
                                Second your customer care beliefs that all law abiding, policy lover person are only found in SAMSUNG company and rest of India don’t belief in law and policies.
                                Third, Being a Law Graduate from one of the premier university of this country, I needn’t learn from Samsung about rule, policies and law of the land .
                                We Indians are law abiding citizen Myself too, but by ignoring my rights you are trying to impose TALIBANI LAW.
                                Hence I accept direct reply of my 3 query, also since I am writing to you directly hence I can’t deal with ROBOT which are function with different name in your office, and I held you responsible for any injustice.
                                Regards
                                SANJAY DWIVEDI
                                Mob. [protected]
                                Reply
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                                  Kanika Kochhar
                                  Jul 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110027

                                  Hi,
                                  I have purchased s7 edge in the month of january and was given the offer s7 edge screen replacement for 990 one time.
                                  Now when i have issue with the screen your service centre is denying and saying not valid.
                                  Why was this offer given to me in first place by your samsung store - buddy retail private lmt, rajouri garden.
                                  Being a customer i need to be given this offer for one time replacement, pathetic service team and the service manager named yatin chabbra gurgaon head office, he is arrogant and doesnt understand the issue. Not have even proper skills to resolve my query and was very blunt for the repair.
                                  I am not satisfied with the reply and service samsung people are giving.
                                  Why cheating customer and selling s7 egde if you can't afford to give offers to the customer,
                                  If quer not resolved my next move will be consumer forum and strict action against samsung brand gurgaon and rajouri garden branch,
                                  Aug 25, 2017
                                  Complaint marked as Resolved 
                                  Samsung India customer support has been notified about the posted complaint.
                                  Jul 22, 2017
                                  Updated by Kanika Kochhar                                   Greetings of the day

                                  Ref: S7 edge screen replacement

                                  In january I bought a S7 edge mobile phone from you. I have discovered that the phone has screen problem.

                                  The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

                                  As you are in breach of contract I am entitled to have the phone s7 edge and I would request that you confirm that you will do this within the next 14 days.

                                  I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.

                                  I look forward to hearing from you

                                  Yours faithfully,
                                  kanika
                                  [protected]@gmail.com
                                  Verified Support
                                  Jul 24, 2017
                                  Samsung India Customer Care's response                                   Dear Customer,
                                  Greetings from Samsung.
                                  With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                  We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                  Thanking and assuring you our best services always.
                                  Best Regards
                                  Samsung India Electronics Pvt Ltd
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                                    Pushpashil Prithviraj Bhosale
                                    from Pune, Maharashtra
                                    Jul 22, 2017
                                    Resolved
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                                    Address: Pune, Maharashtra, 411043

                                    I have booked samsung fridge - model no. Rt37m5538s8 from vijay sales (Sales order no.[protected]so 239) from pune satara road - dt.[protected], address : jai tirth society, sharada arcade, pune satara road. After telephonic conversation with sales person several times, they told me that delay is causing from company side, when ever i ask for delivery they answer me me in next week, already two weeks past, i want to know whan i will receive my delivery.
                                    Requesting you to look in to the matter & do the needful.

                                    Thanks,

                                    Pushpashil
                                    Aug 22, 2017
                                    Complaint marked as Resolved 
                                    Samsung India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 22, 2017
                                    Samsung India Customer Care's response                                     Dear Sir/Madam,
                                    Greetings from Samsung.
                                    With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                    Thanking and assuring you our best services always.
                                    Thanks & Regards,
                                    Best Regards
                                    Samsung India Electronics Pvt Ltd
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                                      A
                                      abhijitsir
                                      from Mandsaur, Madhya Pradesh
                                      Jul 22, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ratlam, Madhya Pradesh, 457001

                                      I purchased this machine 2.5 yrs back. Ever since i purchased it the machine had to be sent for repairs very frequently.
                                      First, the front display pcb had some issue because of which it had to be replaced costing me more than 5k rupees.
                                      Then the drum started making noise which had to be repaired again costing me more money.
                                      Now for the past one month the machine doesn't even power on. Every time the mechanic comes, does some research and trials it works for maybe an hour. The next morning it's again dead.
                                      If this is not resolved permanently in next 24 hours, i will have to take the shelter of consumer forum and seek compensation too.
                                      Aug 24, 2017
                                      Complaint marked as Resolved 
                                      Samsung India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 24, 2017
                                      Samsung India Customer Care's response                                       Dear Sir/Madam,
                                      Greetings from Samsung.
                                      With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
                                      Thanking and assuring you our best services always.
                                      Thanks & Regards,
                                      Best Regards
                                      Samsung India Electronics Pvt Ltd
                                      View replies
                                      Hello Team,

                                      Received the below SMS. need you to please ensure that the issue us resolved fully. It is a pretty expensive machine and expect it to function in accordance to the statements of your organisation. Else, need you to refund my money.

                                      Dear Customer, Service engineer AJJU, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-SAMSUNG[protected]
                                      Reply
                                      Samsung India Customer Care's response, Jul 24, 2017
                                      Verified Support
                                      Dear Customer,
                                      Greetings from Samsung.
                                      With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                      We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                      Thanking and assuring you our best services always.
                                      Best Regards
                                      Samsung India Electronics Pvt Ltd
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                                        guptajite
                                        from Jamshedpur, Jharkhand
                                        Jul 21, 2017
                                        Resolved
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                                        Resolved

                                        Address: Ranchi, Jharkhand, 834001

                                        Dear madam/sir

                                        I jeetendra gupta resident at ratu road ranchi jharkhand, i purchase samsung galaxy a5 2016 on 24.07.2016 from reliance digital (Sandhya tower purulia road ranchi.
                                        Today dated 21.07.2017, this phone suddenly so heat and if i don't switch off this phone within 10 minutes than it will be blast, i am also attaching the images of phone and also attaching the bill copy and insurance certificate.

                                        Kindly do the needful in urgent basis otherwise i will go for consumer forum or other medium.
                                        Regards
                                        Jeetendra gupta
                                        1st floor sumitra complex
                                        H. B. Road ranchi.
                                        Cont:-[protected]
                                        Mail id :- [protected]@gmail.com
                                        Aug 24, 2017
                                        Complaint marked as Resolved 
                                        Samsung India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 24, 2017
                                        Samsung India Customer Care's response                                         Dear Customer,
                                        Greetings from Samsung.
                                        With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
                                        We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
                                        Thanking and assuring you our best services always.
                                        Best Regards
                                        Samsung India Electronics Pvt Ltd
                                        Jul 25, 2017
                                        Updated by guptajite                                         Dear Sir

                                        I think this set is defective from production, kindly return my purchase amount or give me fresh set.
                                        Regards
                                        Jeetendra Gupta
                                        Aug 03, 2017
                                        Updated by guptajite                                         Dear Madam/Sir
                                        Regarding above complain, i have receive call from Mr. Singh representative of Samsung Mobile, he asked with me he has unable to replace the phone or return the money. and company has handover the mobile after repairing on 1.8.2017.
                                        But i have not sutisfy with company decision and i dont belive in this set because in my openion this is big issue but as per company this is little issue.

                                        Regards
                                        Jeetendra Gpta
                                        [protected].Dear Madam/Sir
                                        Regarding above complain, i have receive call from Mr. Singh representative of Samsung Mobile, he asked with me he has unable to replace the phone or return the money. and company has handover the mobile after repairing on 1.8.2017.
                                        But i have not sutisfy with company decision and i dont belive in this set because in my openion this is big issue but as per company this is little issue.

                                        Regards
                                        Jeetendra Gpta
                                        [protected].
                                        Helpful
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