Samsung India Complaints & Reviews

Samsung financial empowerment fortune program ®2017

Samsung electronics (Uk) ltd

Samsung house 1000 hillswood drive

Chertsey surrey kt16 0ps, united kingdom

Mr. George morrison
Tell :[protected], [protected]

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Approval of award winning prize of 500, 000.00 gbp for delivery/transfer.

Dear winner: mr pavan subhash patil

We the management and staffs of samsung electronics company uk wish to congratulate you as one of the lucky winners in the samsung uk promo. Your mobile number was selected at random as one of the lucky winners for the 2017 ongoing samsung uk promo, and your mobile number won you the sum of 500, 000.00 gbp. A cheque has been issued in your name.

We advise that you check the spellings and order your name is arranged so as to avoid problems the order your names are arranged are first name and surname.

Package information

Package content:... Cheque of 500, 000.00 gbp ({five hundred thousand pounds) - 1 laptop - documents - face cap - and a t-shirt
Affidavits of certificate — 0.10kg
Copy of proof of ownership — - — 0.10kg
Colour of box: — brown.
One samsung tab 3 white
One samsung smart tv
One samsung laptop

We the entire uk samsung electronics company our full felicitation to you and your well-wishers. We hereby inform you that approval of your winning price of 500, 000.00 {five hundred thousand great british pounds) and the original copy of your winning certificate/relevant documents that will empower you to get your winning amount lodged into your nominated account have been parceled and issued to our delivery agent diplomat charles morgan whose proof is attached to this email.

The "court and government of london gaming board" has mandated us to deliver your winning prize to you by cheque. Your winning prize in a parcel (Which contains your 500, 000.00 gbp cheque, winning certificate and other vital documents) has been given to our diplomat charles morgan, who will leave uk for india your country on the 12th july 2017 and will arrive 13th july 2017 to deliver your award winning prize in draft cheque to you.

The reason for arriving new delhi airport:

Our delivery agent will arrive at new delhi international airport because the government and the higher authority of your country have said that new delhi is the capital city of india and the cheque has to be registered and endorsed by this governing body only because it is an international cheque. India has been accessed as a terrorist country and award prize is a huge amount 500, 000.00 gbp it has to be registered so that you will not be having problem or quarries with anti-terrorist agency after the $1, 000, 000.00 has been transferred to your account. All these protocols must take place in the capital city which is new delhi. So that is the reason he is to arrive new delhi.

Please note:

All international charges has been settled by the samsung company here in the united kingdom you will be responsible for your local custom tax clearance fees demanded by your country for custom clearance at the airport. Do not waste time with anything said to you by diplomat charles morgan during his arrival to your country in india. You are to follow every instruction to enable a successful transfer of the funds to your account. After the transfer of your award to your account he will come down to your city and take photograph with you and your family before returning back to the uk.

Delivery agent bio-data

Name: mr charles morgan
Age: 53 years old
Country: united kingdom
Company: faster jet (Uk) international courier ltd
Address: london customer/delivery services department,
Unit 10, ringway trading estate
Shadow moss road, m22 5lh.

Flight details of diplomat charles morgan.

Flight number vs 300

Departure date 12th july 2017

Route london (Lhr) to delhi (Del)

Scheduled departure time 12th july 2017 20:00

Lhr - london - london heathrow airport.

Scheduled arrival time 13th july 2017 09:20

Del - delhi - indira gandhi international airport

Departure terminal:

London - london heathrow airport - zone a, terminal 3

Arrival terminal: delhi - indira gandhi international airport - international departures, terminal 3

Diplomat charles morgan will call you immediately he arrives india

Upon your agreement to this mail above, please send us email, as to know if our diplomat will depart to india or not otherwise the flight schedule, will be cancel

You are to keep us updated with your readiness in receiving the special diplomat.

We await your reply to this mail. [protected]@hotmail.com

Note: kindly send us a scan copy of your id card to enable the diplomat to identify you on his arrival.

Event manager,

Dr. Terry adams (On-going samsung company uk promo commemorative 40th anniversary draws 2017 award promotion)

I wish you on behalf of all members and staff of samsung company uk we congratulate you as you expect your won prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40th anniversary draws.

Past winners around the world full of excitement

Best regards,
Yours faithfully,

Mr. George morrison

Tell : [protected], [protected]

In reference to the complain no [protected] i m having problem in convection mode i have been repeatedly registering complain but still i have not recieved any postive responce so i have already registered complain to national consumer helpline n complain no is 361330 i[censored] r not going to give me d solution for my complain i wud take legal action in district consumer court

I have purchased a fridge 2 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was a direct samsung out let and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

I can share you the serial no and compressor number etc...

Serial no : 03264paf301394j
Compressor no : nc4mv88alp/tt1
Model id : rt27hdrzesa/tl

So what's the solution for this issue?

From,

Abdul manaf k m
Kulathinkal house
Manjummel p o
Pullachal road
Eranakulam-683501
Kerala
To,
Samsung customer care

Dear sir

Handset – samsung galaxy j76
Date of purchase – 04/08/2016
Serial no ; rz8h70rrn3f
I wish to complain about sam sung galaxy j76 (Rz8h70rrn3f) that i purchased on 04/08/2016 from lulu connect, edappally. I am complaining because the mobile shows display error since after 3 months from date of purchase. Then i thought it’s due to non updation of the phone software. I didn’t care that much. Again it’s showing the same problem then i consulted samsung service centre they said to me that it will be fine after updating software. Then on july 1st week it again showing the same problem and i submitted phone at samsung service centre. They said that its board is damaged and we replaced it. After some days it shows the same problem and i submitted phone again and they said its display problem and the problem solved by replacing that one. Now it shows the same problem again. My handset is under warranty.
I would like a written statement explaining what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing the screenshots of display error. You can contact me at the above address and phone number.
Sincerely,
Abdul mnaf. K. M
24/07/2017

I have purchased sam sung refrigerator french door in august 2010. It was working fine with occasional complaints otherwise it was good. Since feb 2017 it started troubling us with unusual temperatures fluctuations like between 3 to 25 at times, we made complaints people came charged visiting charges sensor replacements and other stuff but problem remained the same. I have spent thousands of rupees in their numerous visits. By june i lost patience and asked them to bring somebody who can solve my problem it's now almost two months with many call to local office as well as call center neither they visited nor the problem is solved. Can anybody suggest me what should i do to at least get this to the notice of samsung people. I live in bathinda punjab and unfortunately i'm using every other appliance from samsung only.

Samsung product request/complain number is [protected].
I purchased this refrigerator rt28k3043s8 from samsung flagship store ishita enterprise ahmedabad in rs. 23900/- on date:[protected]. It’s still under warranty. Last week it has cooling problem. I had complained about it in customer care and they sent technician to check the refrigerator and he said it has gas leakage problem. Next day they took my refrigerator to their service centre and keep there for testing. After that they delivered it back to my home and said, start it after 1 hour. I started it after 1 hour and after 3 hours i checked it and there is no cooling at all. Now they are saying they will send the technician again to solve the problem. That’s very strange. I have lg refrigerator before samsung for almost 15 years. Lg gives onsite service for any problem in refrigerator. Why to take refrigerator to service centre, i don’t understand. I want samsung to give my money back and take your faulty product back, which is useless in under warranty stage. Very disappoint with samsung refrigerator product.

I had brought a microwave in oct 2014 and now the paint has started to peel off from inside. As this is very hazardous and your executive has asked me to buy a new microwave and scrap this one. Please advise if this is the only solution. Have i been cheated by samsung by buying a product for more than rs. 7500 and have to scrap within two years of purchase.in that case i would like samsung to help me in buying new microwave with better price i cannot pay another rs.8000 in buying a new microwave.

Hi my name is abhinava shukla. I have purchased samsung a5 2016 mobile handset on 24 may 2016 from civil lines allahabad. Within 1 year 2 months battery has been swelled and it misaligned the back cover of mobile phone. I am very dissapointed with this incident as this is 8th mobile phone which i purchased from samsung. This incident broken my faith on samsung.

Hi samsung..
This is my humble request to you please reply me. My [protected]@gmail.com
Now start, my complain is-
I bought a samsung device[mobile phone-a5 2016. Sm-a510fzkfins. Sm-a510fd] after 4 to 5 months the back glass panel of this device was lost it's shine if it has gorilla glass 4 then why the shine of it's glass lost. Now i m still using this device without any complaint and it has only 4 to 5 months to end of it's waranty but now i complaint to samsung what can i do my next step. One thing also if it's front display also get gorilla glass 4 then why my device display have scrathes on it. I[censored] agree to replace my front display and back glass panel because i have 3 to 4 months warranty left on my device, then reply me i[censored] r not then also reply me. Then i will take my steps or decisions.
Manoj roy.
[protected]@gmail.com.

I gave me fone to replace ma battery thy give back wid d vertical lines on ma screen, at sme tym i argued wid manager mr. Vijay but he z not listening nd declare d display problem, i m fool over here that ma display z not wrkng nd m giving ma fone to just change d battery, they cheated wid customer, stop buying samsung as thy don't take painz of custmr

This is to regarding my compliant against the service centre of samsung in preet vihar named maa vaishanvi eservices pvt. Ltd as i went there as my phone display is not wotking without any physical damage.. I reached there by 4 in the after noon and there working hours mentioned in morning 8 to 8 in the evening..
They strictly said no to me and and said we can't entertain you due to many complaints of customer and also threat me by saying do whatever you can and we don't scare of any complaints..
This all conversation is held with the manager of the service centre ms monika tyagi, not with any staff working there..
As now you can see that the ego and misbehaviour of them
Working under your name..
Under all this matter my phone didn't get any support and i had return empty hand
So this is my request and concern regarding the above mentioned complaint. And contact me undersigned as early as possible to get this complaint briefly and all above it repair my phone as early as possible.

Shubham arora
[protected]

I purchased samsung galaxy a5 (2016) last year on september. But just 3 days back my mobile display is not working. I had visited samsung service center in j p nagar bangalore after that, customer executive saying that your service is expire because you service this device in some local shop before. I told them that device warranty is till left then i should go to local shop for service.
I talk to manager also but still their view is same. What i can do now. They are demanding 9500 rupees for service. Please help me

I purchase samsung mobile on 25/08/2016. And from last three to four month i am facing network problem in handset and for this problem rectification i approach samsung service centre three times and they try to solve problem still problem is in handset and lastly service centre manager said that directly contact to company either go to consumer court for this and his response is very bad and talking routely.

I m usin this samsung galaxy note 5 since 5 april 2016 and i ve used all the note series im a huge fan of note series and forr the first time im facjng this incident before 5 days my battery got drained and it was not getting charged so i took it to the samsung authoriesd service centre zain telecom. Which is in andheri east he told me to come after sometime and collect your cell phone theres no issue and from 5 days he is telling me today and tomorrow and now finally when i spoke to him he is telling me the phone is dead whats this? In 16 months like this the phone will become dead... I know they have done something # as the name is not good of this centre people always talk bad about this centre and this is spoiling the name and image of samsung... Pleasesort out my issue as im not going to collect me phone from there or else ill take my issue on all the social sites

Hi my self roopa dinesh m. C from bangalore i have purchased samsung j700f galaxy j7 - gold on[protected] at poorvika storeat new bel road shop but thing is touch screen problem from last 2 months i also gave service in samsung service center malleswaram, bangalore but they said that its not comes under warranty and also screen cost around 10 thousand straight away i get shock those mobile under warranty they said like
Please kindly look into that and provide me service r else kindly replace my mobile.
I want justice at the earliest

Dinesh. [protected]@gmail.com

I bought a samsung refrigerator model rt31hcux1/ctl on 24/10/2012 from reliance digital store and from then till now three times its compressor has gone faulty and every time samsung service engineers take around 15-20 days to rectify the problem. Now i think that was my worst decision ever took to purchase a samsung product. We are having refrigerators at my home town place those are running perfectly fine since last more than 18 years without even a single issue. I am gonna spread a message through social media also not to purchase any samsung product so that nobody else would face the similar kind of issue.

Product : rs554nrua1j
Serial number : y7gd4abj500021
Date of purchase : 07/jun/2017
Date of complaint : from 2nd day after installation
Problem : door abnormal noise (Freezer door)
From day 2 observed freezer door noise and complained.1st time service engineer visited and solved. Again after 2hrs problem noticed.
After that did many escalation / mails to ceo etc, but nothing happened. After 3 weeks again service team visited and applied grease on the hinge and no after a day observed some stuck in the door. When called again the service engineer told that this noise is normal since they are not able to solve the problem.
Very worst customer service never experienced in my life

Hi,
I have purchased s7 edge in the month of january and was given the offer s7 edge screen replacement for 990 one time.
Now when i have issue with the screen your service centre is denying and saying not valid.
Why was this offer given to me in first place by your samsung store - buddy retail private lmt, rajouri garden.
Being a customer i need to be given this offer for one time replacement, pathetic service team and the service manager named yatin chabbra gurgaon head office, he is arrogant and doesnt understand the issue. Not have even proper skills to resolve my query and was very blunt for the repair.
I am not satisfied with the reply and service samsung people are giving.
Why cheating customer and selling s7 egde if you can't afford to give offers to the customer,
If quer not resolved my next move will be consumer forum and strict action against samsung brand gurgaon and rajouri garden branch,

I have booked samsung fridge - model no. Rt37m5538s8 from vijay sales (Sales order no.[protected]so 239) from pune satara road - dt.[protected], address : jai tirth society, sharada arcade, pune satara road. After telephonic conversation with sales person several times, they told me that delay is causing from company side, when ever i ask for delivery they answer me me in next week, already two weeks past, i want to know whan i will receive my delivery.
Requesting you to look in to the matter & do the needful.

Thanks,

Pushpashil

I purchased this machine 2.5 yrs back. Ever since i purchased it the machine had to be sent for repairs very frequently.
First, the front display pcb had some issue because of which it had to be replaced costing me more than 5k rupees.
Then the drum started making noise which had to be repaired again costing me more money.
Now for the past one month the machine doesn't even power on. Every time the mechanic comes, does some research and trials it works for maybe an hour. The next morning it's again dead.
If this is not resolved permanently in next 24 hours, i will have to take the shelter of consumer forum and seek compensation too.