Samsung India Complaints & Reviews

Hi, i have bought one handset from samsung - c9pro on 17th june 2017. With the handset i was provided with additional accessories like samsung memory card of 64 gb and one screen guard which was made to fit for c9pro... Though like other screen guards, it was small and does not cover the entire screen.

Now when we talk about the quality of the scree, they are very delicate and can get crack even with a small bash.

I have bough the handset @ 31900+ accessories extra... And today my phone screen is cracked... Being so delicate.

No matter its a marketing gimmick to prepare such delicate handsets so that with lightest bang... The screen can get cracked and samsung can charge half the handset price for a new screen.

I have been using samsung handsets through out my life but i am sorry to say... After using 17 handsets till date, this device screen c9pro is very of low class.

I want my handset to be rectified immediately or give me money back... There is no way i will leave samsung for such loss of mine.

Imei - [protected]
Within warranty - purchased on 17th june 2017.

Waiting for your response.

Thank you

Sudip
[protected]

I have purchased s8 mobile on 17 th june, the promoter of samsung told me that im eligible for a free wireless charger and she insert all sims into my mobile handset. Lots of days passed away when i asked the the same to her she told our sir will give email to company and u ll get your wireless charger. Alas when i inquired the same at call center they told me that you are not eligible to get that offer as you have inserted different sim into the phone and it is according to samsung's terms and condition.

Very funny i'm yet to get their terms and condition written at any store. They are just making people fools by providing offers. Really this one hurt me a lot. Because of their own promoters fault i'm unable to get a wireless charger.

I am herewith complaining towards your poor service for my c9 pro mobile.
Last 3 months back i purchased a c9 pro mobile but now the device is operating by itself and sometimes it hang.in spite of regular visit to local samsung service center but there is no result as they are replying that they don't have updated software for c9 pro.
If you are not able to provide service then why should you sell the product in the market.
Pls resolve the problem as soon as possible otherwise i will file a consumer case.

Hello sir

This is regarding quality/technical issues with note-5 that i am using from last few months

Please note down point issues in my handy

1) screen starts flickering when in use.

2) phone starts ringing without sim and even after switched off

3) exponential heat up issues

4) repeated hang up once self-upgradation.

5) some times have to switched off the phone to get it back on track.

6) battery backup is very low.

I went to service the phone at shastri nagar centre and all the above mentioned problems have been confirmed by service guys (My service reference number is [protected].
As per the service team they upgrade my phone and know the phone is okay & no replacement is possible.
Just to add the phone has been purchased on 28th of june-2016 (Still under warranty) & within a span of 1 month other problem was observed.
After 1 month samsung replace my phone with new phone as of note 5 and after using this phone for few months, i am facing the same issue.
Know i can’ accept the repair of my phone as it will simply devalue my product & there is huge risk o[censored]sing the repaired phone or replaced phone again and again.
I am pretty clear that my phone has a serious quality issues & know i needs immediate refund of my money (Repair wont suffice the purpose) because i really don’t want to go for further repair or replacement of my phone.

I seriously don’t have time to take my phone for service again and again and that too when i was not in india. Last you assured me i will not face any problem with the replace one, but unfortunately i am.

Requesting all the concerned to look into this matter on top priority & get my money refunded without any further delay or else you are going to lose your loyal customer once for all.

Immediate response will be highly appreciated.

Regards

Suzenjeet kour
+[protected]

I baught may new samsung j7 (2016) on 14/07/2017. The shop keeper pitched me price rs.13, 500 i asked him for concession a lot the agreed to sale at rs.12, 900 and i baught it. After an hour i went to another shop just to confirm about the price of my new handset and i found i was frauded with rs.1100. I went to the retailer the same day in evening and he refuse to refund me my rs.1, 100 which he took form me fraudulently. I have done market survey the same day and the price for the same was around rs.11, 800 - rs.11, 900. I have baught several mobile phones from the same retailer prior, so i trusted him and he cheated me badly. My contact number is [protected].
Plz help me getting my money back.

Details of the retailer,
Pupil's gallery
Complete mobile shop
Tin no.:[protected]
Shop no-2, arohi arcade, munshi pullia,
Indira nagar, lucknow, uttar pradesh-226016

One simple question sir, how many days your wife will allow you to stay at home if your refrigerator is not working from last 10days,

Pathetic situation is when people from customer care and service team keep fooling you around

I bought 1lakh rs refrigerator with my hard earned money

Model no.
Rs554nrua9m
Contact no. [removed]
Purchased on. 1st november 2015

Suddenly it stopped cooling on 7th july 2017, we contacted your customer care they suggested some remedies we did that still there was no cooling,

Finally your team registered my complaint on 10th july 2017

Noone visited my place until i shouted at customer care till 13th july 2017, one service guy came opened back panel didn't even check what is problem, he said i was on leave but was sent by team to check your refrigerator

Some part needs to be ordered from noida it will take 2days

We kept calling customer care and finally yesterday 2 service guys visited again after opening panel (Without even checking) they said we cannot make out where is leakage we need to take this refrigerator to service center

Sir do you think we are fools or stupid people to buy every product from samsung? I have smart phones, tv, washing machine and refrigerator of samsung until today i kept recommending samsung to everyone but trust me i am gonna run campaign against your company on social media

I feel cheated by samsung, my refrigerator is not working from last 10days and you people are not helping customer

You have a distributor in rajinder nagar pusa road with the name of raman electronic in new delhi :60
Who are unethical people and are using samsung name and selling chiness mobile got at cheaper rate
It is only to aware the people as well as the authority that they are leading a criminal case on which fir has also been done on them and i hope a company do not entertain any person who has crimal case going on... Rest its up to u

Sir i purchase samsung on7 pro mobile on date 30 june 2017 after one days my mobile display not working when i go to service centre he does not cover display to warranty and my phone has one year warranty he refuse to give warranty of my phone and said that if you will pay Rs.2600 then i repair your display ohet wise not and when i said that i will file your complain in consumer forum then he said no problem you submit your complain to consumer forum my primary contact no. [protected] and resident address is peoples college of medical sciences bhopal mp

Dear Sir,
I am Dinesh Pandey I have purchased Samsung AC Inverter(Model no. SAC Samsung AR18MV5HETR Technology dated on 13-Apr-2017 which had cost Rs. 44, 000 from SARGAM Electronics Narela Delhi- 110040.Invoice no. SNR-0528.
This Ac didn’t work properly it was not cooling. So, I have complained dated on 23-Jun-2017. Samsung Engineer visited 23-Jun-17 and said there is problem in outdoor device (it has some card and that...

I'm from ludhiana punjab. My samsung j7 phone's rare camera lens mirror is melted.

How can be samsung so bad..

Even i have a screen resolution issues.

I bought this phone on 2016

Now everytime whenever i tried to on my phone. It heats like anything.

I want refund right now.

Will never buy samsung phones again.

I hate this company now

Hi
I have complaint regarding my ac through distributor (Patra electronics, bhubaneswar) on dtd.06.07.2017 request no.[protected]. Mr rashmi ranjan has been assigned against request no.[protected] on dtd 10.07.2017 but he has not solved my problem, but i received a message from samsung your problem has been solved on dtd.15.07.2017.
R. C. H, [protected]

I have a samsung metro 310 handset. Its keypad (Navigation down key) problem. I went to our nearest service centre diamond harbour, south 24 pgs, west bengal. First service job done by keypad replace. Same problem faced after one week later. When i visit 2nd time representative said that no handset replacement will made. We repair once again. I am a student. How much time or money to spend for this? Bad company. Bad handset... Sorry for bad english

Sir,

My phone is under warranty. 2 months back only its vibration motor was replaced by samsung service centre, but after that its screen started flickering.

I went to service centre again after some days, but they reduce to take phone under warranty as thet said that its board got water marks, but actually that board having some marks due to previous service work. It was not due to water.

I dont know what to do with such service centre.. Its tonk phatak service centre of jaipur.

My phone still has 1 month warranty and they make it out of warranty without any reason.

I had purchased samsung s8 mobile, while purchasing i was assured that i will be getting a wireless charger free after registering on my galaxy app. The store people themselves registered on my galaxy app with my number. As i had some network issues with that number i inserted other sim in my phone but now on calling samsung customer care they are saying that am not eligible for fee wireless charger offer as i had changed my sim? This is reflects so badly on samsung if they really want to give free wireless charger then they wouldn't put such terms & conditions in the first place.

My monitor was not working so i asked for an engineer to pay a visit & he came & told me to resolve my issue in 2-3 days. From that day i called 100s times & they are just making excuses for the new part which is to be fitted in my monitor. I already paid all fee & what i got in return nothing.
Samsung really disappoint me. I don't think i'll buy any product of yours from now on

We have bought a tv (M5570) with the worth of 39500 near our samsung plaza.. Ongole. With in two weeks we have observed a line on the screen in which you will observe in my photo... And another problem we have is when we on tv its is not coming sound... Again if we off and on then the sound is coming... I want to replace my tv... Seriously i will take action against your company...

I had bought samsung galaxy note edge with a hope tht if any problem occurs i can easily find all the parts as it costed me 64000..
But its fortunate tht i cant and it had given me the worst expericence.
I had issues with my battery. So i started to find for a new battery but till now i am unable to find an orignal battery replacement for this.
I had replaced 2 batteries till now nd i dont know how many more to go.
Whenever i am contacting any customer service center they said its not in stock.
I dont know wen it will be in stock.
I am still searching for an orignal battery.

If samsung is listening this just provide me an orignal battery asap.

Email-swami. [protected]@gmail.com

With the reference to previous complain, today our fridge door is going to change, we got new door from company but while fitting it technicians found it faulty, it has bend, then he changed pcb & using both side tape he stick gasket, but still problem is not solved. Is this a right way for the problem.
We are fighting for last 3 months... But still company didn't find problem & not agreed to change the defective fridge.
Hopeless service, bad experience, technicians have no knowledge, company don't care customers, we lost money on very bad product of samsung refrigerator.
Now if company will give us new refrigerator then only we agree otherwise we are going to complain at consumer court...

You do not have to offer service to people in addition to selling the product. Please shut down your service center for any million times better service than samsung's oppo and vivo's.
Nothing just goes round
The staff at your service center is all nonsense.
Nobody talks about talking to you
The service center of the people is not of any use
Now life time will not use any samsung items in their home
Samsung brand name smuggler

Your service centre near ashok cinema budhmarg patna-1
Ravi raj
[protected]

Hello team,
I'm really unable to tolerate anymore of this irritate handset which doesn't have product quality, how many times should i let u all know about my concern, u guys are least bother, i'm sure going to take an action regarding this.. Please find the capture images of my complete concern and also the issue which i'm facing in this handset.. If this could not resolve within a 3couple of days... This case will filled in consumer court and also in the news paper.

Regards,
Mahendra
Press reporter.