Samsung India Complaints & Reviews

I am from bangalore, india. I own a samsung galaxy s7 which one month back i accidentally dropped and the lcd panel got broken. The side panel had a minute dent which is barely visible.
I visited an authorized samsung galaxy service center located in marathahalli where i was advised that i will have to replace both the lcd panel and the side panel which will roughly amount to 14k inr. I agreed since i found the phone useful and wanted to use it more.
Side panel was not available in the service center and i had to make 3 visits and 5 phone calls over a period of 3 weeks to get the same answer that the side panel of samsung s7 gold was not available.
I was not facing much issue since the touch functionality in the phone was still working and the visible area was not affected since only the upper part of the glass has a small crack.
I was about to travel our of the city for a while so i finally decided to get only the lcd replaced since the side panel was not available.
The same service center now tells me that no data will be lost since it is just the panel replacement, delivery time will take maximum 1 hour. I waited for 3 hours and then called and was informed that my phone was ready. I went and saw that the touch was not working at all, i was not even able to unlock the phone using a basic cross pattern which i had set in the locking screen.
The engineer advised me to upgrade the software which i had to reluctantly agree considering the loss of data i had to bear however i had no choice. He said the procedure now will take max 30 minutes. I went back to my work checked after an hour where i was informed that the software update has not worked and the new lcd panel is faulty and there was no stock left to give me a replacement!
This is now dejavu for me considering the fact that i know my phone is completely gone now and i am not going to hear back from these # again in the coming weeks, may be even months.
I have written a lot so i am going to cut it short now. I have been a proud user of samsung galaxy note 2, samsung e7 and now s7. This is going to be the last time i am going to use any samsung product or recommend one to any of my acquaintances.
I am sure that i am not going to see any actions being taken against the service center who do not even have the minimum decency to talk to a dissatisfied customer and instead was treated with insulting words like "stop arguing", lies like the entire shipment of lcd panel was faulty and we tried a few of them.
Yes, these are the actual quotes by the manager mr robert.
I have ranted on for a while now and i am going to stop. I will expect the same from a reputed org like yours to stop cheating customers in a similar manner. Teach the service engineers some basic oratory and soft skills and i am sure that will help them become better humans if not better engineers.
Nokia was once the king and had a fall. Samsung is going down the same road. I know i am not the only customer and it is equally applicable that "samsung" is not the only mobile company!

Regards,
S. Ganguli

Hello
Iam kawalpreet. I had purchased samsung galaxy s8 cost 57900rs on 30 june 2017 from day 1 itself its screen was defected showing some white and green lines moving from left to right and while playing website videos screen was distrubing.
I went to service center sec15, gurgaon on 14 july 2017 they said we will do software update and it will resolve the error and on next day they continously update my s8 2 3 times on a single day.
But after that problems even get increased now while charging my phone gets very hot (About to burn)! And after some times it gets complitely dead.
I asked them to replace my phone but they said u came on 15 day rather then 14th day
Please help me to replace
Kawal[protected]

I have ordered a power bank which is fake so i want to return it to dealzkart. As shown memory card with it was missing. A lot of customers are complaining about this product. So help us. We paid 998. Make them return plz help us. My dealzkart order#[protected]. So plz help me fast. They shown a 128 gb memory card but they had not sent it and they cheated me so please help because they are cheating a lot of people do it fast please

We would like to inform you that your shipment# #[protected] from dealzkart is delivered.

This is the link

http://www.dealzkart.com/mobile-accessories/buy-samsung-power-bank-25000mah-led-...⇄

This is for your kind information that i have purchased led tv on 15/09/2016 model ua40k5570aumxl serial no. 0a563zeh800682 from haldwani (Uttarakhand).
I found problem in hdmi port which is not working, informed to customer care, done all activities as instructed by technical staff of samsung through phone like software up gradation etc. Finally they decided to visit service engineer for physical checking.
In april 2017 mr. Chet ram (Samsung service engineer) visited khatima for checking. And conclude that 1 hdmi port not working. So he talked to service centre and ordered board.
There is no conversation by samsung till one month regarding this board replacement, so i called to mr chetram on 18 june for board replacement.
On 23rd june mr. Chetram visited again with board for replacement. He didn’t have proper tools to open led (Chetram told me that he didn’t have proper tools) so he damage led display during his work and also damage my personal 1 tb hard disk attached with led. He talked again in service centre and ordered led display for change.
Regarding this i talked with samsung persons many times named mr. Pranay & mr. Shafi ([protected]), mr. Puran ([protected]), haldwani service centre head mr. Rehan ([protected]), mr. Kamal for replacement of led and hard disk as both are damaged by samsung service engineer.
But nobody respond well with solution. They told me that due to gst samsung couldn’t change back cover as this is having serial no. As time going so finally i agreed with led and board replacement and ask to give solution for hard disk and extended warranty on parts changed by samsung but they refused again.
On 10 july after much conversation with samsung service centre and above mentioned persons, mr. Harish arya visit khatima with led display and board replacement only, and no solution for my damaged hard disk and extended warranty of led. During replacement he found back cover also damaged. He ordered again back cover.
As i found this is matter of irresponsibility and negligence of samsung service provider, so i talked with mr. Rehan (Service centre head haldwani), about this matter and mutually agreed to put damaged led display part with me in khatima up to complete resolving of this case. I gave him a written note having complete history and requirement from customer side which is mutually agreed with him.
On 12th july 2017 i visit haldwani service centre which is 100 km from khatima for conversation with mr. Rehan, but his response is very poor and disgusting, he behaves very badly, he refuse and misbehave for everything i asked. I talked with mr. Puran (Asm samsung) also on phone but no solution again; i send all pictures to mr. Puran regarding led, hard disk.
As samsung representative service engineer mr. Chetram is completely responsible for damaging my led and hard disk. I agreed with led replacement but after samsung service response and misbehaved by mr. Rehan i feel completely fed up, harassed and wasting my time by samsung service so i want replacement of my led tv with new one with warranty and replacement of my 1 tb hard disk damaged by samsung engineer.
I mail to ceo desk many times they call me 2 -3 times and study about case and finally i receive call ([protected]) on 15th july 2017 from samsung head office but she told me this is technical fault which is done by mr. Chetram manual mistake completely and no solution in this matter. She refuses to accept anything.
In this matter i feel samsung doesn’t have any responsibility after selling his product.

Sir mere pass samsung ka a7 2016 mobile h.. Jiski screen june mein change hui thi samsung service centre se.. Screen mein fir se internally problem aa gyi h.. But service centre wale bol rhe h ki ye internally damage ki wajah se hua h.. Iska vost apko pay krna hoga jabki mera mobile under warranty h.. Or koi damage nhi hua h... Please help ne sir.. Samsung is fraud..

Hi, i have bought one handset from samsung - c9pro on 17th june 2017. With the handset i was provided with additional accessories like samsung memory card of 64 gb and one screen guard which was made to fit for c9pro... Though like other screen guards, it was small and does not cover the entire screen.

Now when we talk about the quality of the scree, they are very delicate and can get crack even with a small bash.

I have bough the handset @ 31900+ accessories extra... And today my phone screen is cracked... Being so delicate.

No matter its a marketing gimmick to prepare such delicate handsets so that with lightest bang... The screen can get cracked and samsung can charge half the handset price for a new screen.

I have been using samsung handsets through out my life but i am sorry to say... After using 17 handsets till date, this device screen c9pro is very of low class.

I want my handset to be rectified immediately or give me money back... There is no way i will leave samsung for such loss of mine.

Imei - [protected]
Within warranty - purchased on 17th june 2017.

Waiting for your response.

Thank you

Sudip
[protected]

I have purchased s8 mobile on 17 th june, the promoter of samsung told me that im eligible for a free wireless charger and she insert all sims into my mobile handset. Lots of days passed away when i asked the the same to her she told our sir will give email to company and u ll get your wireless charger. Alas when i inquired the same at call center they told me that you are not eligible to get that offer as you have inserted different sim into the phone and it is according to samsung's terms and condition.

Very funny i'm yet to get their terms and condition written at any store. They are just making people fools by providing offers. Really this one hurt me a lot. Because of their own promoters fault i'm unable to get a wireless charger.

I am herewith complaining towards your poor service for my c9 pro mobile.
Last 3 months back i purchased a c9 pro mobile but now the device is operating by itself and sometimes it hang.in spite of regular visit to local samsung service center but there is no result as they are replying that they don't have updated software for c9 pro.
If you are not able to provide service then why should you sell the product in the market.
Pls resolve the problem as soon as possible otherwise i will file a consumer case.

Hello sir

This is regarding quality/technical issues with note-5 that i am using from last few months

Please note down point issues in my handy

1) screen starts flickering when in use.

2) phone starts ringing without sim and even after switched off

3) exponential heat up issues

4) repeated hang up once self-upgradation.

5) some times have to switched off the phone to get it back on track.

6) battery backup is very low.

I went to service the phone at shastri nagar centre and all the above mentioned problems have been confirmed by service guys (My service reference number is [protected].
As per the service team they upgrade my phone and know the phone is okay & no replacement is possible.
Just to add the phone has been purchased on 28th of june-2016 (Still under warranty) & within a span of 1 month other problem was observed.
After 1 month samsung replace my phone with new phone as of note 5 and after using this phone for few months, i am facing the same issue.
Know i can’ accept the repair of my phone as it will simply devalue my product & there is huge risk o[censored]sing the repaired phone or replaced phone again and again.
I am pretty clear that my phone has a serious quality issues & know i needs immediate refund of my money (Repair wont suffice the purpose) because i really don’t want to go for further repair or replacement of my phone.

I seriously don’t have time to take my phone for service again and again and that too when i was not in india. Last you assured me i will not face any problem with the replace one, but unfortunately i am.

Requesting all the concerned to look into this matter on top priority & get my money refunded without any further delay or else you are going to lose your loyal customer once for all.

Immediate response will be highly appreciated.

Regards

Suzenjeet kour
+[protected]

I baught may new samsung j7 (2016) on 14/07/2017. The shop keeper pitched me price rs.13, 500 i asked him for concession a lot the agreed to sale at rs.12, 900 and i baught it. After an hour i went to another shop just to confirm about the price of my new handset and i found i was frauded with rs.1100. I went to the retailer the same day in evening and he refuse to refund me my rs.1, 100 which he took form me fraudulently. I have done market survey the same day and the price for the same was around rs.11, 800 - rs.11, 900. I have baught several mobile phones from the same retailer prior, so i trusted him and he cheated me badly. My contact number is [protected].
Plz help me getting my money back.

Details of the retailer,
Pupil's gallery
Complete mobile shop
Tin no.:[protected]
Shop no-2, arohi arcade, munshi pullia,
Indira nagar, lucknow, uttar pradesh-226016

One simple question sir, how many days your wife will allow you to stay at home if your refrigerator is not working from last 10days,

Pathetic situation is when people from customer care and service team keep fooling you around

I bought 1lakh rs refrigerator with my hard earned money

Model no.
Rs554nrua9m
Contact no. [removed]
Purchased on. 1st november 2015

Suddenly it stopped cooling on 7th july 2017, we contacted your customer care they suggested some remedies we did that still there was no cooling,

Finally your team registered my complaint on 10th july 2017

Noone visited my place until i shouted at customer care till 13th july 2017, one service guy came opened back panel didn't even check what is problem, he said i was on leave but was sent by team to check your refrigerator

Some part needs to be ordered from noida it will take 2days

We kept calling customer care and finally yesterday 2 service guys visited again after opening panel (Without even checking) they said we cannot make out where is leakage we need to take this refrigerator to service center

Sir do you think we are fools or stupid people to buy every product from samsung? I have smart phones, tv, washing machine and refrigerator of samsung until today i kept recommending samsung to everyone but trust me i am gonna run campaign against your company on social media

I feel cheated by samsung, my refrigerator is not working from last 10days and you people are not helping customer

You have a distributor in rajinder nagar pusa road with the name of raman electronic in new delhi :60
Who are unethical people and are using samsung name and selling chiness mobile got at cheaper rate
It is only to aware the people as well as the authority that they are leading a criminal case on which fir has also been done on them and i hope a company do not entertain any person who has crimal case going on... Rest its up to u

Sir i purchase samsung on7 pro mobile on date 30 june 2017 after one days my mobile display not working when i go to service centre he does not cover display to warranty and my phone has one year warranty he refuse to give warranty of my phone and said that if you will pay Rs.2600 then i repair your display ohet wise not and when i said that i will file your complain in consumer forum then he said no problem you submit your complain to consumer forum my primary contact no. [protected] and resident address is peoples college of medical sciences bhopal mp

Dear Sir,
I am Dinesh Pandey I have purchased Samsung AC Inverter(Model no. SAC Samsung AR18MV5HETR Technology dated on 13-Apr-2017 which had cost Rs. 44, 000 from SARGAM Electronics Narela Delhi- 110040.Invoice no. SNR-0528.
This Ac didn’t work properly it was not cooling. So, I have complained dated on 23-Jun-2017. Samsung Engineer visited 23-Jun-17 and said there is problem in outdoor device (it has some card and that...

I'm from ludhiana punjab. My samsung j7 phone's rare camera lens mirror is melted.

How can be samsung so bad..

Even i have a screen resolution issues.

I bought this phone on 2016

Now everytime whenever i tried to on my phone. It heats like anything.

I want refund right now.

Will never buy samsung phones again.

I hate this company now

Hi
I have complaint regarding my ac through distributor (Patra electronics, bhubaneswar) on dtd.06.07.2017 request no.[protected]. Mr rashmi ranjan has been assigned against request no.[protected] on dtd 10.07.2017 but he has not solved my problem, but i received a message from samsung your problem has been solved on dtd.15.07.2017.
R. C. H, [protected]

I have a samsung metro 310 handset. Its keypad (Navigation down key) problem. I went to our nearest service centre diamond harbour, south 24 pgs, west bengal. First service job done by keypad replace. Same problem faced after one week later. When i visit 2nd time representative said that no handset replacement will made. We repair once again. I am a student. How much time or money to spend for this? Bad company. Bad handset... Sorry for bad english

Sir,

My phone is under warranty. 2 months back only its vibration motor was replaced by samsung service centre, but after that its screen started flickering.

I went to service centre again after some days, but they reduce to take phone under warranty as thet said that its board got water marks, but actually that board having some marks due to previous service work. It was not due to water.

I dont know what to do with such service centre.. Its tonk phatak service centre of jaipur.

My phone still has 1 month warranty and they make it out of warranty without any reason.

I had purchased samsung s8 mobile, while purchasing i was assured that i will be getting a wireless charger free after registering on my galaxy app. The store people themselves registered on my galaxy app with my number. As i had some network issues with that number i inserted other sim in my phone but now on calling samsung customer care they are saying that am not eligible for fee wireless charger offer as i had changed my sim? This is reflects so badly on samsung if they really want to give free wireless charger then they wouldn't put such terms & conditions in the first place.

My monitor was not working so i asked for an engineer to pay a visit & he came & told me to resolve my issue in 2-3 days. From that day i called 100s times & they are just making excuses for the new part which is to be fitted in my monitor. I already paid all fee & what i got in return nothing.
Samsung really disappoint me. I don't think i'll buy any product of yours from now on