Samsung India Complaints & Reviews

I have purchased sidebyside door refrigerator, just a less than a month. I founds samsung service and service engineer are non trained, technically not fit to resolve query.
Laughing part is, door is having manufacturing defect but samsung service engineer says door replacement is not samsung responsibility, it's seller responsibility to get it. I got completely shocked, first 30 days are complete freeze replacement guarantee and1 year service warranty.
I am having copy of all detail and i had mentioned same in service copy also. I don;t know samsung really cares about customer.
My complain number is :[protected]

My samsung mobile was stolen on 11/07/2017 at about 2 am. The imei no. Is *354741/08/597760/2*. I lodged a fir with the local police station. Kindly take necessary steps to block the phone. That it should not be misused by other person. Please give information in this phone number about complain -[protected]

Amit dixit
Dwarika nagar, rewa
Madhya pradesh

No one listen in a samsung company... I called 28 june to repair my refriferator... Till now there is no response from the samsung company... They are just delaying n delaying... On 28 june they appoint a bajinder employee... But this person doesnt have any sense of talking and always said i am coming... But till now no response... So i request u to plzz take an appropriate action on bajinder and plzz repair my refrigerator as soon as possible...

I've bought a samsung j7 prime with insurance. Its been a 4 or 5 months and its display got a crack in accident and i've applied for insurance and now its been a month but there is no response form the company they have taken my originals copy of invoice and all i need serious action against it or else it would be so serious. I've been turning around the bigc store near to me there is no proper response if thi continues i would seriously take action against the bigc conpany. Though it is the matter of some 5000 rs but the trust issue maters worst service i would never get back to bigc or suggest it to anyone

I have bought the samsung refrigerator twin cooling in april 2016 model no. Rt42k5468sl/tl2016. Before completion of 1 yr i have received a call from samsung chennai in april 2017 stating that there is a manufacturing defect in pcb software and that needs an upgrade (Free) and technician has told that i need to keep the refrigerator off for 2 days. If not repaired the lower fridge will have ice formation. But then there was no problem so i did not allow him to change. But now after 1 yr 2 months the entire lower fridge is filled with ice and when i contacted the service center they have quoted repair cost as 4500/- approx and it is not under warranty for the same problem which the technician mentioned during april 2017 (That the problem is due to software upgrade issue in pcb board). Now when the company themselves contacted me in april for repair due to company manufacturing issue for the specific model, why must i pay for the repair. When the problem is a company related/manufacturing issue why must i pay. My complaint details service order no.[protected].

I submitted my phone to samsung authorised service centre (Cmh road, indiranagar, near paradise hotel bangalore) as its power button was compressed down for which i couldn't restart my phone.

They made me to replace the lcd saying that power button is broken. When i collected my phone i was just handed over the old part also.

When i checked the power button on the old part it was working all good. I don't know own for reason i just paid 14121/- rs.

I need my phone to be again replaced with the old lcd and full money refund should be done.

Sir/madam
As per your advertisement in google regarding installation of samsung pay apps in s6edge, (Snapshot of add is attached) i went to your customer care centre galaxy communication located near old ashok cinema hall, patna on 11.07.2017 for installation of samsung pay apps in my s6edge handset.

I was informed by your staff mr. Suraj kumar that the app will be uploaded after system updation after surrendering my phone for an hour. I submitted my mobile handest (Request no.[protected]) to the centre after sacrificing all my important documents n data so that the app could get uploaded but after one hour i was informed that the app is not supportable in this handest, so take back the phone. It took exactly 2 hours to get my phone back. I was waiting there for 3 hours. (Kindly check cctv footage)

After getting delivery the phone after 3 hours without installing the aaps, i said that it should be informed to the customer before taking the posession that the app in not supportable in this handset. Hearing this, your staff mr. Suraj kumar answered that customer should also be aware of all the products before coming to the centre.
I said i want to meet the manager then he didnt allowed me to meet the manager acting in a very rude way. When i said let me meet the manager otherwise i will complain for you, then he said that go and complain as nobody in bihar will act against me.

Now please answer me:
Is this a way samsug will treat there high value customer?
We need to take prior appointment to meet the manager of samsung?
The staff mr. Suraj kumar is talking nonsense n humiliating cutomer on what basis???
Customer care department is not having a proper knowledge of its products???
Who will retrive my lost data??


I am sorry to say that your service in bihar is very poor. Kindly take proper action at the earliest before you loose your market.

I am using samsung tv, samsung refrigirator, samsung air conditioner from long time and at this time i was planning to purchase samsung s8 but thanks to mr. Suraj kumar and galaxy communication who let me realised that i am wasting time n money before this compay.

By this behaviour of yours i will never purchase any samsung products in future.

Regards
Jaseem haider
Patna bihar

Sir my tv is 2.8 years old and i am facing problems with vertical rainbow lines. I have spend 35000 thousand rupees on this tv. Your service engineer suggest that pannel of tv will replaced with new one and it would cost rupees 18000 thousand. Sir now adays lot of led tv with lowest price are available in market. Why should we should choose bad samsung led tv who even not return it's cost. I will suggest to all my relatives and friend not to buy bad samsung led tv or mobile.

Sir, to be more specific i bought a smartphone samsung galaxy j5-2016 in 2016 and it went wrong within 6 months and contacted customer care for the support and they asked me visit service center and firstly i was made to search entire my city for the service center because they gave me false service center address, that's because your customer care executives and your samsung website were not updated and they were showing old service center addresses. After struggling for 3 days when i checked my mobile it was working perfectly, so, i again contacted customer care number to ask them whether i have to visit the service center, on that they said if you don't have problem now, then you need not visit the service center, so i drop the idea to visit the service center.

Now, its 10 months since i bought my mobile, now again there is a issue with my mobile phone. This time i visited the service center and in the service center the executive asked me to submit the mobile since it is having slow charging problem and they gave me an acknowledgement paper and asked me to visit the center next day. So, next day i visited the service center and they handover me the handset and said problem was with the port and they have replaced the same, but when i checked the mobile whether its charging properly or not, to add to my surprise the problem was not resolved. So, i again told the customer care executive at the service center, that my problem was not resolved. They again asked me to submit the handset and asked me come next as the mother board of the handset has to be replace, so i agreed to that and visited the service center next day to collect my phone. Sir, would you believe that they again handover me my handset and said that the problem is resolved, when i asked them which part got replaced they again said that its the charging port only. When i checked the mobile i found again the same problem was there. Now today[protected] they said that i again have to submit the handset as its motherboard has to be replace and again asked me visit tomorrow.

Sir, what i want to say is that the customer service center and customer care executives were just playing with their customers. They cleverly issue new job cards everyday which makes everyone believe that the handset has come for the servicing on the very day. So, i just want you help me in resolving my issue.

I have purchased 280 lters refrigerator samsung make from pai electronics
Bangalore. Damage which is not visible in front view inside the refrigerator. Now it is over 2 months when cleaing the refrigerator we notice the damage inside the refrigerator. We complaint to the company. The service engieers visited the our place and refused to accept pre-purchase damage. No one can identifythe damage easily. This type of branded product company can not sell the damaged product. Dealer pai international was fooled us by selling damaged product. They might have purchased rejcted goods and sold through show room in actual price. They might have obtained half price. Now we do not know whether product manufacturer will take resposiblity of the product or dealer. Who sold the product. This is clearing shows company missutilization of consumer faith in samsug product

On june 18th we had registered a complaint of samsung washing machine - front load as there was some kind of noise coming from the drum. The complaint number was [protected].
The engineer came and checked the machine and informed that the problem was of only some finch and that needs to be replaced. Otherwise it was working properly. He took rs 460 for the visit. The washing machine was delivered when we paid the charges of inr 2203 (Out of which inr 1853.57 were service charges for repairing the machine and remaining as per samsung executives were of transportation). We were even not given the receipt of inr 1853.57.
When we asked for the demo to the service engineers who came to deliver the machine they informed that it has been fully tested at the work shop and was working properly so no need for us to wait and give the demo. The next day when we started the washing machine it was getting stuck and not moving forward. The time duration shown on the display was not going ahead. When we called the engineer who came he informed us that there will be no charges but you have to register another complaint and hence we registered another complaint with number [protected]. The engineer came to our place and informed that the unit needs to be picked up again for repairs. However no charges will be incurred for this. Again the unit was picked up and after 2-3 days we were informed that we have to pay rs 6400 for repairing the circuitry of washing machine. There was never any problem of circuitry in the machine. The circuit might have got damaged when the washing mashing was opened the first time for repairing the drum finch and proper care must not have been taken while doing the first repair and while transporting the unit. If the washing machine was fully tested as per the engineers who came to deliver it for the first time why was the problem of circuitry not noticed. They should have informed the problem with the circuitry when the first time the washing machine was taken for repairs. As the circuitry was damaged by samsung people themselves while rectifying the first problem we request to carry out the necessary repairs free of cost and deliver the washing machine to us in fully working condition at the earliest. If the problem is not solved within a weeks time then i will have to take legal actions against samsung and off course i will stop buying products of samsung.

Regards.
Devansh. R. Desai
Ph:+91-[protected]

-just 1.5 year old double door refrigerator
-gas leakage problem detected

Most worst and pathetic service by samsung service centre, yelling from last 15 days and making complaints 4-5 times a day to fix but people there are least concerned no one visit and call centre people makes fake promises, even floor in charge is not ready to talk even as he has no answer.

I strongly recommend buyers never to buy samsung products as after service is more then worst and disgusting.

Kindly note my complaint and refund the amount at earliest.
On repeated reminder and complains our issue is unresolved since many days. Hereby requesting the respective authority to resolve the issue by arranging a pick up and refund the amount at earliest.
I tried your help desk number which is found to be not working since many days and even no reply to our complain-mail.

Reference id - [protected] and amount is 898
Customer name dipak bangar

Its a very unfortunate and disappointing experience and may lead to legal issue if issue is not solved. You are breaking the customer's trust.

Kindly resolve the issue by refunding the amount or sending a original working product at earliest.
Reply awaited,

Thanking you.

I had purchased this phone on 8 months back. From first month i used to visit service center because of the mobile dead problem. I have visited 4 times in last 8 month for the same problem and called to your support executives approx 100+ times but the result is as it is. I am sharing your service center receipt and want to replace it on the priority.
Also, i have only one option to replace this otherwise i have finally decided to file case against your company because i have tired to take time from office and repair such kind of worst mobile.
Today, i am sharing same issue over each of social media website as well as consumer report website to stop such kind of worst handset.
Now, i would not sit silent and in next week you will receive notice from consumer forum.

I had purchased this phone on 8 months back. From first month i used to visit service center because of the mobile dead problem. I have visited 4 times in last 8 month for the same problem and called to your support executives approx 100+ times but the result is as it is. I am sharing your service center receipt and want to replace it on the priority.
Also, i have only one option to replace this otherwise i have finally decided to file case against your company because i have tired to take time from office and repair such kind of worst mobile.
Today, i am sharing same issue over each of social media website as well as consumer report website to stop such kind of worst handset.
Now, i would not sit silent and in next week you will receive notice from consumer forum.

Waiting for your quick reply.

Thanks
Ashish gupta
[protected]

I have taken samsung microwave oven on dt 29.10.2016 from amar agencies shop no 18-19 space olympia, suitgirni chowk aurangabad. But when the product received for installation no one came till we call most of time them. After wards when they gone we started to use but we recognised that this product is faulty. So we were calling to samusung customer they were not responding our complaint. So we contact to amar agencies he said to contact samusung customer care i told him we have already contacted but he says they only can resolve your problem. We have only request to return the product and we should get the well product. Whereas the amar agencies contact no:[protected]. Model of samsung : mc28h5025vf/tl. Ime/serial no : oalewfh800172d. Vat tin no : [protected]v. Lbt reg no : [protected]. Invoice no : gen-274. I have joined the call details of samsung customer care and photo of product with invoice bill of my product. So this make us very irritated so please kindly make sure that we get our product replaced not repair. Because they will again treated as they treated now. Amar agencies website : www.amar-agencies.com. samsung webiste : www.samsung.com/in/support. samsung customer no : [protected],[protected]. Samung registered address : a-25, ground floor, front tower, mohan cooperative industrial estate, new delhi - 110044

Not working properly,

I had given samsung ssd for warranty replacement at supertron surat location on date: 10-april-2017, chq no: 3035 (Copy attached as attachment). Till date not replaced.

* more than 90 days not replaced.
* 4 to 5 times visited but not they replied "we will inform you when your porduct arrived"
* service center not properly reply.
* today date:[protected], time 12:15 pm called at supertro mo: [protected]

I purchased mobile from vijay sales pimple saudagar, which is worst in sales and providing services after sales.
The screen was flickering hence i took it to kothrud service center, and they returned the phone without doing anything, then i submitted the mobile to m. M services pimpri sai chowk, and believe me i have seen such worst services any where they have not returned my mobile since 17 days, and just say due to gst parts are not available.
I urge people not to buy samsung phones ever never.
I have learnt my lessons. No no to samsung
And a big no to vijay sales pimple saudagar

2 years before i purchased samsung s4 mini mobile. I kept that mobile like a baby. Still no scrach, but 2 months before mother board is gone. (I dont know what is the problem). Even local brands are having atleast mother board warrenty. The service centre is asking 8000 rupees to change mother board. This is not very high,
So i am not able to put the mobile in exchange. I want to recover my data as well.

I called to customer care they are also not responding properly.

Please help me to repair my mobile.

Mob - [protected]

Bought the above tv from ab electronics late last month and was promised airtel digicard free with the purchase of the television. When the card did not arrive, on checking a few days later we were informed that we would have to pay 1200 rupees. It is so surprising that a samsung dealer promises something at the time of purchase and then does not honour the commitment.