Samsung India Complaints & Reviews

I want to return order reference no. [protected] of combo pack of samsung power bank 25000 mah, charger and headphone. Because the dealzkart send me duplicate products and also power bank not working properly. They was not actual product that show in images. Data cable of power bank not working.. So i want to return this products and give my money back...

Hello sir i purchased samasung tablet 4- t-231 from poojara telecom rajkot, on 05/07/2016 of rs 11, 250/-, but on 28/06/2017, my samsung tablet not charge properly. So i visited samsung care center on 29/06/2017 in pramukh arcade, rajkot beacause of 1 year warranty but samsung care centers doors off, every day i visited samsung care center and every day samsung care center doors off, and warranty is over on 05/07/2016 but my problem of tablet not charged properly is not solved,

Since 5 days all the customers are calling my number [protected] saying that the company has given mr. Venkateswar rao mobile number the technician.. But the contact number has been wrong.. And i have lodged a police complaint reg this continuous harassment by samsung india pvt ltd...

Pleasr take severe action mr. Venkateswar rao also for giving a wrong number intentionally...

Do handset service ko diya ek bhi theek nahi hua main bahut garib aadmi hoon saab 80 km door se udhar pe jaana padhta wo hain ke theek se ready nahi karte khete hain theek hua lekar jao ghar pe dekha to same problem (As it is) 2baar handset ko submit kiya warranty me kuch bhi fayda nahi 800rs mere kharch hue hain
Phir fayda to kuch nahi service ke naam par ye ghuma phiraate time barbad karte hain bahut se logon ne udhar jhagda bhi kiya hai

I am a samsung customer having lot of samsung products in my house but till now there is no complaint except my refrigerator which i have purchased 4 yrs back which is creating lot of problem. I have logged a complaint to your customer care number & the technician has visited so many times to my place but he is unable to locate the exact problem. Since last six months we have changed 3 parts ie pcb board, defrost sensor & door switch but till today there is absolutely no cooling, water does not get accumulated in the tray down close to the compressor, defrosting problem, side walls of the refrigerator does not get heated & some noise is noticed from back side of the refrigerator. I hope you can understand my problem & suggest me some solution as soon as possible.

I'm using a samsung galaxy s7 edge since last month. I brought it from hong kong. The model number is sm-g9350, imei number is 356156/07/790545/3 and 356157/07/790545/1, s / n r28h8053ftp
I
When i'm not using it its restating and home screen can not load. After several times of restarting a green page is there and something is downloading and
Do not turn off target it's written in there
14:25:33
I am using the device in india.
None of the customer service in india was able to help me.
I mailed samsung several times but
None turn up
I tried to on the screen monitoring
I can not find the 6 digit number of hong kong customer service.
The 6 digit number for screen monitoring
So that the customer service agent can resolve my issue sitting in there. I managed to do a live chat with samsung hong where in he said to switch of the phone i somehow managed to switch off the phone then a page came

Reboot system now
Reboot to bootloader
Apply update from adp
Apply update from sd card
Wipe data factory reset
Wipe cache partition
Mount / system
View recovery logs
Run graphics test
Power off
After selecting reboot system now the display shows
Samsung galaxy s7 edge
Samsung logo
Again it's samsung galaxy s7 edge and again it's samsung logo
The whole samsung logo is not coming in the screen only sam is there and restarting again. After several times of restarting the home screen came.

Same problem is occurring again after a few hours or may be one day
I already backed up and reset factory reset settings but the problem does not resolve.

An early solution will be highly appreciated.

I had booked a verbal complain on toll free service number on 9/7/17 which was attended by f1 info [censored]ions & services, 24, mg road, halwasia court, lucknow on 10/7/17. We were told that cooling pipe to the fridge was puntured and set was not repairable.
We were shocked as the fridge was 5 years old and there was no past repair done.
Item no-rt2735tnbpz/tl; serial no.-r3444pac600069/l in name of mukta srivastava, c-34 (D) j park 2, mahanagar lucknow

I have purchased seven samsung led flat t. V. On dated 24 february 2017 out of seven one sl. No. Qa2f3znh929554v (Model no. Ua32fh4003r) was sent to kushinagar to mr. Sonu yadav, village harpur mafi, post laxmi ganj, u. P. 274306 contact no. Of the person [protected]. (Attachment 2 nos. Enclosed).

The above mentioned t. V. Screen is not functioning properly. I, sonu yadav had lodged complaint at customer care & the service center engineer has visited from deoveria u. P. Service center & told us that the water entered in the t. V.. I would like to inform you that the engineer visited to my place is giving completely baseless statement. Actually the t. V. Is installed by the samsung engineer at the safe room. How he can give wrong statement now.

Therefore, you are requested to instruct the deoveria service centre to get the t. V. Rectified satisfactorily.

Hope you will take an appropriate for the satisfaction of the customer.

Jai hind, jai bharat,

Sonu yadav
[protected]
Suresh bhatt
[protected]

Fraud service samsung care shimoga un saticfied service dilevry is to late products are as it is closses warranty costumers go to home or hell pls sir take the action
I am asking in hindi
Sir o samsung care me public ko itna fraud karte kya bataun sir
Mera samsung galaxy on5 service ko dekar 1month ho gaya lekin theek nahi hua lekin phir se 2baar deke dekha phir bhi theek nahi hua jaisa tha waise hi hai
Who bolte hum ne to barabar kardia kuchbhi nahikiya sirf warranty period less kiya aur apna bojh hata diya! Bahutse log udhar jhagda bhi karte hain

Hello Team,

This is in regards to Samsung S8 handset which I purchased few days back on May 02, 2017. Couple of days back my handset fell into a jug of fresh water and was taken out in a second and since then soft key button is not responding and stopped working. Also the camera is not functioning and the phone is now dead.

I immediately visited the authorized Samsung service center and they asked me to submit the handset for the investigation. After a days i get to hear from service centre that my newly purchased handset is not covered under warranty. Then i contacted SAMSUNG customer care where my call was attended by Mr. Sameer Jain one of the Manager at Samsung Head office. He again asked for couple of days to further investigate. On Monday I received a call from Mr. Sameer Jain & he also said the same that my handset is not covered under warranty and closed the case from their end without informing me. I was really unhappy with this casual approach.

Per the Service centre executive & Mr. Sameer Jain from Samsung, I am the second owner of this handset hence, my handset is not covered under warranty. But i really fail to understand from where they got such fake information. I have the genuine bill from the authorized dealer from where i purchases this Samsung S8 handset.
Please find attached the original copy of bill of the handset.

Also on Samsung website its clearly mentioned that "Samsung S8 IP68 is Dust and Water Resistant and the device is protected against entry of solid foreign objects, and harmful ingress of static water at up to 1.5m, for up to 30 minutes."

This absolutely wrong statement & misguiding to a customer.

After reaching to everyone let it be Samsung service center or Head Office, no one was there to help. I am really very disappointed and unsatisfied with the services provided. I have spent Rs. 60, 000 on a handset and now when there is a issue no one is there to help from the company.

SAMSUNG being such a big brand name has not justified its standard this time. Very very disappointing.

I want my handset to be replaced with a new handset.

Looking forward for your response.

I have purchased samsung f/l washing machine at vasanth & co. Purasaiwalkam branch chennai on 11/06/2017 vide bill no.[protected]. - model no. Wa70m4000hp/tl-slno.03vk5pbj601827.
The samsung service engineer called at my house on 12/07/2017 and opened the box and kept the washing machine in the floor. As there is no sufficient washing machine hose in the box, the installation not done on 12/07/2017. The service engineer told me that the machine would be function after the fixing of length washing machine hose tomorrow i. E.13/07/2017 but he obtained my signature in all forms on 12/07/2017. I regret to note that even after fixing the sufficient length hose, the function of 'washing' not working. I therefore request to arrange for the replacement of washing machine

Dear sir, regards,
I have purchased samsung a7 smartphone on 28 oct 2016. It started giving me trouble since long. It hangs up on various occassions. O ognored. Many a times it is very slow while downloading. Since last 2 months its censor is not working, it goes on hold automatically while on call. Took too much time for charging. Please help me out & let me know your authorise service centre. My handset is still in warranty period. So i would like to request your kind honour to please replace my handset.
Sincerely yours
Ramadas patil.

I have purchased sidebyside door refrigerator, just a less than a month. I founds samsung service and service engineer are non trained, technically not fit to resolve query.
Laughing part is, door is having manufacturing defect but samsung service engineer says door replacement is not samsung responsibility, it's seller responsibility to get it. I got completely shocked, first 30 days are complete freeze replacement guarantee and1 year service warranty.
I am having copy of all detail and i had mentioned same in service copy also. I don;t know samsung really cares about customer.
My complain number is :[protected]

My samsung mobile was stolen on 11/07/2017 at about 2 am. The imei no. Is *354741/08/597760/2*. I lodged a fir with the local police station. Kindly take necessary steps to block the phone. That it should not be misused by other person. Please give information in this phone number about complain -[protected]

Amit dixit
Dwarika nagar, rewa
Madhya pradesh

No one listen in a samsung company... I called 28 june to repair my refriferator... Till now there is no response from the samsung company... They are just delaying n delaying... On 28 june they appoint a bajinder employee... But this person doesnt have any sense of talking and always said i am coming... But till now no response... So i request u to plzz take an appropriate action on bajinder and plzz repair my refrigerator as soon as possible...

I've bought a samsung j7 prime with insurance. Its been a 4 or 5 months and its display got a crack in accident and i've applied for insurance and now its been a month but there is no response form the company they have taken my originals copy of invoice and all i need serious action against it or else it would be so serious. I've been turning around the bigc store near to me there is no proper response if thi continues i would seriously take action against the bigc conpany. Though it is the matter of some 5000 rs but the trust issue maters worst service i would never get back to bigc or suggest it to anyone

I have bought the samsung refrigerator twin cooling in april 2016 model no. Rt42k5468sl/tl2016. Before completion of 1 yr i have received a call from samsung chennai in april 2017 stating that there is a manufacturing defect in pcb software and that needs an upgrade (Free) and technician has told that i need to keep the refrigerator off for 2 days. If not repaired the lower fridge will have ice formation. But then there was no problem so i did not allow him to change. But now after 1 yr 2 months the entire lower fridge is filled with ice and when i contacted the service center they have quoted repair cost as 4500/- approx and it is not under warranty for the same problem which the technician mentioned during april 2017 (That the problem is due to software upgrade issue in pcb board). Now when the company themselves contacted me in april for repair due to company manufacturing issue for the specific model, why must i pay for the repair. When the problem is a company related/manufacturing issue why must i pay. My complaint details service order no.[protected].

I submitted my phone to samsung authorised service centre (Cmh road, indiranagar, near paradise hotel bangalore) as its power button was compressed down for which i couldn't restart my phone.

They made me to replace the lcd saying that power button is broken. When i collected my phone i was just handed over the old part also.

When i checked the power button on the old part it was working all good. I don't know own for reason i just paid 14121/- rs.

I need my phone to be again replaced with the old lcd and full money refund should be done.

Sir/madam
As per your advertisement in google regarding installation of samsung pay apps in s6edge, (Snapshot of add is attached) i went to your customer care centre galaxy communication located near old ashok cinema hall, patna on 11.07.2017 for installation of samsung pay apps in my s6edge handset.

I was informed by your staff mr. Suraj kumar that the app will be uploaded after system updation after surrendering my phone for an hour. I submitted my mobile handest (Request no.[protected]) to the centre after sacrificing all my important documents n data so that the app could get uploaded but after one hour i was informed that the app is not supportable in this handest, so take back the phone. It took exactly 2 hours to get my phone back. I was waiting there for 3 hours. (Kindly check cctv footage)

After getting delivery the phone after 3 hours without installing the aaps, i said that it should be informed to the customer before taking the posession that the app in not supportable in this handset. Hearing this, your staff mr. Suraj kumar answered that customer should also be aware of all the products before coming to the centre.
I said i want to meet the manager then he didnt allowed me to meet the manager acting in a very rude way. When i said let me meet the manager otherwise i will complain for you, then he said that go and complain as nobody in bihar will act against me.

Now please answer me:
Is this a way samsug will treat there high value customer?
We need to take prior appointment to meet the manager of samsung?
The staff mr. Suraj kumar is talking nonsense n humiliating cutomer on what basis???
Customer care department is not having a proper knowledge of its products???
Who will retrive my lost data??


I am sorry to say that your service in bihar is very poor. Kindly take proper action at the earliest before you loose your market.

I am using samsung tv, samsung refrigirator, samsung air conditioner from long time and at this time i was planning to purchase samsung s8 but thanks to mr. Suraj kumar and galaxy communication who let me realised that i am wasting time n money before this compay.

By this behaviour of yours i will never purchase any samsung products in future.

Regards
Jaseem haider
Patna bihar

Sir my tv is 2.8 years old and i am facing problems with vertical rainbow lines. I have spend 35000 thousand rupees on this tv. Your service engineer suggest that pannel of tv will replaced with new one and it would cost rupees 18000 thousand. Sir now adays lot of led tv with lowest price are available in market. Why should we should choose bad samsung led tv who even not return it's cost. I will suggest to all my relatives and friend not to buy bad samsung led tv or mobile.