Samsung India Complaints & Reviews

I have bought new samsung mobile J7 prime on 19.10.2017 .

Now iam facing some battery charging amd discharging problem so i have went to my nearest Samsung authorised service center ( Alpha Electronics ) located at, 7th cross Thillai nagar, trichy . I have went 3 times but they are telling to come tommorow this only they are telling 3 times also. Please provide me a better service .

I am having pink line on my Galaxy S7 Edge display. since 2 month after an update and i thought its a software issue anc can be solved in next bug update but unforunately i didntnot contact the service centre and now when i contacted the service centre my cell was out of warrenty and they asked for charge as the screen has to be replaced.
and then i came to now from them that every day we are replacing the screen for the same problem.. its a manufacturing defect
and i contact samung via chat they too are not ready to provide any solution
Samsung has apparently confessed about knowing this issue exists on various S7 edge.

Now they are refusing to repair the smartphone. If this would have been issue with only my S7 Edge I wouldn't complain, but as the issue is existing in a very high percentage of same smartphone across the world it can be easily recognised as a sale of defective goods with inferior quality.
1st note 7 blast case now s7 edge its worst from samung..

My contact no.
Rakesh
[protected]

i have been a premium customer of samung have been using samung all S series of smartphone.. now i am fade..

Dear Sir,
We had called your customer care number for repairing our Samsung A.C but the service provider did not provide us a well efficient service and charging extra money for the repairing of A.C. also he has cut the wire of cylinder nosal pipe intentionally because we refuse to pay him that extra money.

Details of service provider
Krishna Sutradhar
[protected]

Respected Sir

I Bought new Samsung galaxy S8 64 GB phone 9June 2017. I used the mobile very handle with care. On 30.06.2017 phone discontinued the charging and shows error message of "moisture detected".

It is really surprising that a new phone which not used hardly for one months shows such type of error message. I am also unable to take the data backup before submission to service center due to no charging avalable. It is really a huge loss for me due to phone charging problem.

I have only a single phone. Now today i am without phone for last 3 days. My works getting very distrubed. I have already submitted the phone on 03.07.2017 at Samsung Dadar East Service center but till today i do not got the phone return.

While talking with samsung service center, they told that parts is not available. Now i really very much frustrated by taking Samsung S8 mobile phone.

Now i do not want this phone any more and request to return back this phone to samsung. I would go ahead for some other phone.

I request you to do the needful for the same. Otherwise i will be found to forward it to higher authorities regarding this. Watling for your reply in positive.

Thanks Deepak Saini
M: [protected]

I buy S7 Edge on 1st January 2017, and as I was having backup mobile I did not start using it immediately after purchasing it.

Now unfortunately my display got damaged and I submitted it for one time replacement. Service center is costing me 15, 000 for display change and not under 990/-.

This is Unbearable, I purchased a mobile of 50K + and now I am treated like this as I haven't activated the SIM on the mentioned date.

Though other customers are getting benefit at the same time.

This is unfaithful by Samsung to their premium customers...

Dear Concerned,

I received the Handset from the Customer Care after PAID REPLACEMENT OF DISPLAY but without s-pen. The Service Center confirmed that by mistake they forgot to put it back and it is lying safe with them and that i will get it back when i send someone to collect it. I went to receive it back but the guys there told me that they have lost it and can't provide the same.

How can a so-called authorised Service Center do so? Samsung seems to have lost it completely.

Job Sheet No.: [protected]
Service Center: Advance Technology, 213/37, 1st Floor, above Easy Day, Sector - 15, Main Jharsa Road, Kirti Nagar, Gurgaon - 122001 (HR)

I have been chasing the matter from last 2 weeks but till date i have not got the resolution.

Regards,
Palakh Bedi

Sir/ma'am this is to inform you that last month i gave my samsung mobile phone J7 on their nirala nagar service center for to change the display of it. They assured me for a week to do the job and a landline number to call before coming, but they took around 15 days and still the job is not done properly. I paid a lot for the original display but i m not very much satisfy. There are some sofware issues. And i m feed up now with my phone. Now it seems more problematic then the earlier.
Plzz look at my problem and take some serious action because they only keep on saying, "hum kya kar sakte hai company ka issue hai". There is no body to whome i can complain.their are many other customers those are not really satisfied by the srvice of the samsung service centre nirala nagar.
Plzz do something i will be highly obliged.

I want to replace my samsung mobile for softwear issue but company denied my request. I have new samsung mobile purchase date[protected] model samsung galaxy a7 2017.
Mene[protected] ko samsung ka naya mobile samsung galaxy a7 2017 purcase kiya mobile purcase krne ke 10 din ke ander mere mobile me jaha 2nd slot hota hai usme proublm aane lag gyi mene mera mobile jaha se purchase kiya us shop pr diya to unhone softwear issue bta kar softwear update ka bola or mobile service center par bhej diyasame day evening me jab mera mobile vapas service center se aaya to vahi proublm vapas aa rhi thi mene mera mob vapas shop vale ko diya to usne mob vapas service center pr bheja 2nd time servuce center se aane ke baad bhi vahi proublam thi usne vaps service center bhejne ka bola is reagarding mene[protected] ko jab samsung ke customer care me mere mobile ko replace krne ki baat boli to unhone ye kah kr mana kar diya ki replace 14 working days me he hota hai jabki mera mobile 14 working days se pahle he service center pauch gya tha or softwear proublam bar bar aa rhi thi.
Me apne mobile ka replacement chahta hu aap se niveden hai aap jaldi jaruri karvahi karvaye.

Sir,
My name is parth desai, software engineer in software base company in SURAT, and i owned a samsung s7edge and on 27/10/2016 in surat city.
Iam facing battery swelling to battery failure under normal warranty period itself, the above said problem was identified on 04/07/2017 by me, idont have any idea from how long it was there.
I visited your service office for the same complaint and your service people advised me to get service repair under warranty for foc.
Since the failure happened with in the warranty period i want my hand set to be replaced and avail a new hand set, because the battery swelling happened purely because of manufacturing defect as samsung is clearly known for battery issue, even though i got my phone battery replaced i need some acknowledgement from the your service people that the battery which have replaced will be bearing further warranty for 1 year.

I request any responsible person to take over my case and take responsible action because i believed in samsung, now let know why i should believe in samsung.

It is very sad to say that buying such an expensive phone, my hard earned money is gone in to the drain.

It is my humble request to Samsung Mobile to replace my mobile.

[protected] is the reference number.

Hi,

I am writing this after so much frustration from the AC and the service provided by Samsung.

I have called some 15 times and had conversations with the engineers some 10 times at my home about the same issue.

After 2 months of complaint they have replaced my Inside unit because of the smell issue which was coming from the AC which none of your engineers could resolve.

after replacing the AC after a week i again get DUST smell from the AC so i cleaned it by myself multiple times just to not make it an issue again. But that cause me headaches and allergies. so i had to call engineer again and he agreed that there is an issue and he checked my entire home and could not find any smell from the room but the AC. His name is Yousuf he spoke to his manager informed the same i asked him why is this Samsung AC causing trouble, He himself said that these Inverter AC''s are facing a problem many complaints have come and also suggested me to change the model itself and he left the place saying he would call back.

I waited the next day he canceled the ticket he was told by his manager to cancel ticket saying the AC is working fine
1. Did he take my signature - NO
2.Did he ask me if he can close the ticket - NO
its been just 3 months i am using this AC and suffered so much loss to my health and also couldnt no use it properly.

Preethi from head office had helped me previously for replacement, and i tried to contact her now but i did not get a reply i called numerous times and dropped multiple emails but did not get any response.i have raised a ticket again asked for a supervisor call again still no response.
again some ine else called named pramila from head office she sent some one to my home for checking he also checked and found there is an issue and later no more action she says that the technician people said that there is no issue, i have the voice recording of the same.
next again yogesh has been assigned he also sent someone to my home again the technician checked he also said some factory person will come and repair it. after 2 days i get a call from this senior executive saying he checked with technician people and they said its an issue with drain pipe. when i checked whom he asked he said he checked with someone who never came to my home.
so i again forwarded the voice messages to him also i have recorded the next call as well.
I wonder why a company as big as yours has to put weak customer service and ruin your name and value. I can simply advertise what has happened to me through social media but i i felt i need to talk to someone big before i do something which is not necessary.
now i dont want the AC anymore i just want my refund.
email me at lalit.[protected]@gmail.com
note: i am unable to attach the M4A file here so please let me know where i can send these thanks.

Today, I am writing this complaint in respose to the service that i am aviailing from your service centre. I have a problem with my mobile phone as my ph was dead..i give mobile to your service centre..for repaire..they said the repair cost was 10k approx..which is out of my budget..now..i want my mobile back...so i have to wait for hours..and it take 2 days..just for giving my property back...such a poor service that i have ever seen in my life...hope you will look into the matter and try to improve the service.

Respected sir/madam,

I had purchased a mobile phone on 3rd sept 2016, model num is sm-j700f from samsung showroom, address : city electronics samsung smart phone cafe, shop no 8, 9 kalika chambers, v v road, margao, goa - 403601, behind grace church.

On purchasing, sales rep told me to purchase a insurance for the phone, i bought that also which i paid 1300 inr, now 1 week back i met with an accident and my phone fell and screen broke. I went to the same shop mentioned above and told the problem and said about claiming insurance. The guy on the counter was very rude and directly told he will not give as they dont have the contact of insurance company. I spoke with suraj, then one girl in the showrrom gave me the number of manager, his name is amjad. I spoke yo amjab and its been 6 days since i havent received any response as he had told me he will be calling me regarding the same. Im really having a bad experience over here and if this thing is not solved i have to approach consumer court regarding the same. Please i hope you will get my querry solved at the earliest.

Regards,
Sachin vilas redkar
H. No.90, nr. Dmc college
Khorlim, mapusa, goa
403507
Ph num : [protected]

I bough a s7 edge galaxy mobile phone in feb 2017. There was an offer of cashback at that time which was to be credited in my account by 31 may 2017 but i haven't received it yet. Samsung says that they have sent the cashback but i haven't received it yet. Also, the bank is denying the cashback as they say offer was not on online orders but on samsung's website it was given.

Ganduo yeh to pata h na ki headphone ke wire m ager kata he ya dagh he to mera gelti... Uake liye kharab hua h.. But jack k upar Jo cover h usme dagh he to uske liye change nehi hoga?? Uake liye kavi kharab hota h ganduo...?? Headphone ka 6 month warenty rekhte ho.. 6 month kya m headphone use na krke almari k ander rakkhu?? Koi kisi v tarha dagh Na lege...

Hello,

I had contacted the official Samsung customer care center requesting service for my refrigerator which was not cooling properly. When the Samsung personnel arrived, he checked the fridge and cited the problem of gas leakage, following which he serviced the same. For this, I paid him an amount of INR 2655 plus mandatory visiting charges of INR 345 (copies of both bills attached as reference). After just a matter of two days, the same problem arose, with the refrigerator beginning to leak water. Upon contacting Samsung again, the same service personnel visited and this time identified that the problem was with the heater coil. Accordingly, he mentioned that this would require changing of a part that would cost us INR 3800. Since then, the personnel has been incredibly elusive, and hard to get in touch with. When he finally answered my calls, he mentioned that the above mentioned part is no longer available, and since then has forsaken any responsibility or accountability whatsoever for the service requested. My complain arises because of the following:

1) If the problem of the refrigerator actually lay in the heater coil, as mentioned the second time, this problem should have ideally been identified on the very first visit. Because of the apparent ignorance of the personnel and inability to identify the core problem in the first go, I had to shell out money for a repair that was neither required, nor relevant.

2) When the problem was identified the second time, there has been no proper response on Samsung's part, neither in getting the refrigerator part, or in following through the service that was promised.

complaint procedure so far has proven to be abysmal, to say the least, as I have tried calling your call centers, only to be met with indifference from your customer care personnel. They have since either given me contact details of servicemen who remain elusive and incommunicable, or made me wait for callbacks from managers that never happened.

It is highly disappointing that a reputed company such as yours cannot follow through on a simple service. Expecting your immediate attention and action on this matter.

Regards,
Harish Sivadas

Dear Sir,
Sorry to inform you that my cell phone Samsung J2 LCD broken, I have replace the LCD at your end on dated 07.06.17 with repairing cost was Rs. 2690.47 & invoice no. [protected], dt- 07.06.17. After 4 to 5 days the same LCD prop-out from frame that's why, i have visit at your point 2 times, you just press the LCD & delivery me the same. Finally during attend my call automatically the LCD fully dismantlement from the frame, on same day I have complain at your end on dated 24.06.2017, but till date no action your end regarding repair. I received call from your end on dated 28.06.17 & he inform that sir your mobile repairing cost will Rs. 3000/- are you want to repair & your battery is damage it is also replace other wise problem is not solved like that. This type of call not acceptable from Samsung care. recently i have expenditure Rs. 2690 & how now will again expenditure Rs.3000/-

I think the LCD is not suitable or not fitment properly, so please take needful action.
I am waiting your replay as soon as possible. by mail. My cell phone at your end from 24.06.17 FYI.

Hello sir/ madam i bought a memory card at 19 july 2016. Invoice no. MH- BOM[protected] And 10 YEAR WARRANTY HAI then my memory card corrupted show in my mobile. I called you service centre ludhiana[protected]. He told me stock nahi aa reha 6 month ho gye aaa app 208 kothi no. Goal markit bala ji chale jao .jab mene bala ji ka number maga toh onho ne kha k hamare pass bala ji ka number nahi hai. Sir/madam je kesi custmer service hoyi je toh custmer ko tang karna hoya. Mera brother pehle bhi vaha se ho aaya hai onho ne baat nai suni ab app hi bataye main kya karo ja aage se samsung ka koi bi product aa buy karo.

I have a purchased a samsung j5 2016 mobile last year in 2016, and my mobile started creating problem within 6 months of buying and that I asked the company for a replacement but they didn't provided the replacement and asked me to visit the nearest service centre in my place. Though that problem was solved but now again a new problem has shown up. Now my samsung mobile is charging very slow and it takes whole day to charge from 30 - 100 %.After having the problem i have gone through many sites and i have seen that many samsung users were having this problem since years but samsung have done nothing to solve this issue, looks like samsung is now concentrating on quantity not quality because they know they have no competitors in the market after nokia has gone.
Now, I request samsung to look into this matter seriously, if samsung mobiles is having charging problems then why company doesn't comes up with a solution. And also i want to tell samsung that the services provided by samsung service centers is not good at all, they make you wait for months to solve the problem because they didn't know the causes of the problems and ends up with messing up with customer's product.Looking for a positive response.

Phone no [protected]

I was purchased Samsung refrigerator model no RT34M3743UT/HL/2017 the amount of rs 31000 on cash payment dated 30/06/2017 and dealer given the same amount bill( copy attached), but 1000 points redeemed by the dealer on my registered mobile no and cheat me and also given wrong information about the free insurance for 1 year which is provided by Samsung and iffcotokio as dealer said during purchasing the product but there was no insurance policy provided by company nor dealer neither iffcotokio after the purchased product.when i ask about the reward point, insurance and bill amount, the dealer done very rude and unprofessional behaviour. Than i was called samsung customer care and told all the matter. The customer care executive tell me aap meri baat dealer Se karwaiye bt dealer did not ready for talk customer care executive and tell me very rudely " Samsung customer care wale to kuch bhi bolte he...apko Jo karna he karlo."

Sir, i am your valuable customer from last 3 years and purchased many home appliances and other products because Samsung is a great brand name but dealers behaviour create wrong and negative impression of company and brand name.

I kindly request you to refund my 1000 points on my Samsung smart club account (details attached) and take desciplinary action on dealer Mehta automobiles Pvt ltd vijay Nagar indore for unprofessional and rude behaviours and cheating on redemeed points. Your kind and early action is solicited.
Thanking you
Your valuable customer
Prashant Rathore

Respected sir,
I am geetha vs. I got a message my parcel arrived in the morning in indira Ganthi airport New Delhi 2017 January 7th . Samsung representative Mr, Tomas bernad called me and said the news, later customs senior officer Mrs.Renusharma called me and said that my full details, email I'd and parcel contains things later they are wants customs duty charge and money transfer fund (28000+ 84000) RS .
Sir I am sent to this money, after they want RBI Cot charges 18500rs.but i can't send this money because my financial and family situation is very bad . First time I sent to money others gold loan.
Sir I am believed their message because three months ago I am waiting this parcel and I am contacting ops courier service
In New York (Samsung us mobile award winner) so I'm believe it.
But my parcel not delivered, sixth months ago.lost my money and mental peace.
Sir please help me. I know it's true or fake

Sir please i request you check this day mail an enquiry January 7th regarding my the parcel.

My Parcel contains all of the following items.
1) ELECTRONIC DEMAND DRAFT OF $500, 000.000 DOLLARS
2) SAMSUNG GALAXY S7 EDGE SMARTPHONE
3) AFFIDAVIT OF CLAIMS ELIGIBILITY
4) OTHER COVERING DOCUMENTS.
5) FUND RELEASE ORDER FROM FINANCIAL SERVICE AUTHORITY (F.S.A) UNITED STATE OF AMERICA.
6) SAMSUNG T-SHIRTS
7) SAMSUNG VR (SMART GLASSES
8) SAMSUNG UNISEX GEAR S2 CLASSIC BLACK LEATHER STRAP SMARTWATCH
[protected] customs c
[protected]@gmail.com