Samsung India Complaints & Reviews

I Kunal Mahajan have submitted my phone at ur service centre at college road nr fountain chowk Ludhiana for the change of display of a5 2017. But till date the same has been pending. I also have visited on 27th june for the same problem. At ghat time he told me that pls visit after 1st july bcoz the display is not in the stock. This is the claim case under insurance. Ins co has given me time of 14 days from 26th june. But your co was no not able to provide me the solution. And the staff has given me false commitment for delivery. I am totally un satisfied of this service centre. And ur staff has no sense to talk with the customer, treat very rudely.

Regards
Kunal Mahajan
[protected]

I am threatened by the Samsung Senior Customer executives to undertake repairs for my defective refrigerator and also an extended warranty OR ELSE the offer will not be valid. Not sure what that meant as i brought the refrigerator only in Feb 2017 and it has already undergone repairs on two different occasions and the issue is not fixed. For some reason the technicians were not able to identify the issue but still assured that the issue is resolved which was a blunt lie to me

Over an above, the customer care executive "Preeti Yadav" is so rude and arrogant that she want to escalate the issue to her seniors. My demand is justified as i brought the product for INR 60, 000 on good faith given Samsung is a reputed multinational company and any issues with be dealt with utmost professionalism. I hope that my request is heard at this forum and is escalated to the highest level in Samsung community

My Samsung S7 purchased on 5th August 2016 started showing up a notification on 30th june 2017 "MOISTURE HAS BEEN DETECTED " when trying to charge. I immediately went to the service center in Thane west (address given below) where they informed me that they will change the charging port and will be done by 4th or 5th July max due to GST.
SINCE THEN NOBODY CALLED ME REGARDING ANY UPDATE. WHEN I CALLED ON 4TH JULY I WAS INFORMED THAT IT MIGHT TAKE ANOTHER 2 TO 3 DAYS.
WHEN I CALLED TODAY AGAIN ON 6TH JULY, THEY ARE STILL GIVING ME THE SAME ANSWER THAT IT MIGHT TAKE 2 TO 3 DAYS MORE.
THIS IS REALLY GETTING FRUSTRATING AS THE REPLACEMENT HANDSET GIVEN TO ME SAMSUNG J2 IS REALLY REALLY SLOW AND MY WORK IS BEING HAMPERED. I DONT EXPECT THIS KIND OF SERVICE FROM A COMPANY LIKE SAMSUNG. ITS A S7 THAT TOO IN WARRANTY AND JUST A SLOT CHANGE. WHY IS IT TAKING SO LONG AND WHY IS NOT YOUR SERVICE CENTER BOTHERED TO EVEN INFORM ME.
I NEED A RESOLUTION ASAP. I WONT BE WAITING FOR ANOTHER 2 TO 3 DAYS.
RESPOND ON THIS OR BARE THE CONSEQUENCES.
SERVICE CENTER : MANGALMURTI ENT, SHOP NO 1&2, CHANDRAMA CHS, GANESH, THANE WEST 400602
BILL NO : [protected]
EITHER CALL ME ON [protected] OR EMAIL ON [protected]@YAHOO.COM
DO NOT MESSAGE ON FB MESSENGER AS IT DOESN'T WORK ON YOUR REPLACEMENT HANDSET SAMSUNG J2.

Had the most inconveneint and horrendous experience with this device, and more so from a service pt of view. Being under warrantee, I'd got the display replaced at full cost of original Samsung screen, due to physical damage. Within 3 mths of the new display, it started giving problems. Sometimes the display would conk off at random, sometimes after locking it wouldnt unlock. When the phone became unusable, I took it to the Gallery service centre at Santacruz (Mumbai). The experience there added salt to my wounds. Inspite of at least 8 CCOs/ engineers available, and barely 6 customers, they still kept everyone waiting. The very purpose of issuing tokens (to manage queue) wasnt reqd. Aftwr eachbo[censored]s waited more than 20 mins, and seeing the CCOs just sitting free, we questioned the supervisor, and came to know the engineers were "in a meeting"! I escalated to another person, who finally called the engineers outside to attend to us. The service center shouldnt keep it open for customers if they're so busy in internal meetings. "Customer service" doesnt mean issuing tokens and providing a nicely lit up, AC waiting room! They should be evaluated and taken to task on waiting tines and TAT. Samsung should be ashamed to provide such service.

Dear samsung,
My experience with samsung service on my S7 Edge screen replacement on Rs990 scheme .I have submitted my phone for screen replacement in Hyderabad. Due to GST issues the service center delayed accepting my mobile 2 times asking me to submit on 5th july 17, even though i'm a premium customer. And after submitting the mobile i received an update that my phone is ready for collection, after approaching the service center and after waiting for good 2 hrs i was given the phone to check initially THE POWER BUTTON IS UNSERVICEABLE at the 1st place and before even pointing at that i was told they cant handover the mobile as they have no clue on the GST revised prices and how much to charge.
01)I WAS NOT PROVIDED A BACKUP PHONE TO USE,
02)THE MOBILE WAS NOT PROPERLY REPAIRED,
03)NO PROPER EXPLANATION WAS PROVIDED BY THE TECH GUY WHY THE POWER BUTTON WAS NOT FUNCTIONING EVEN AFTER REPLACING THE SCREEN WITH A NEW ONE (WHICH IS SUPPOSED TO FUNCTION NORMALLY )
04)I WAS CALLED BY THE SERVICE CENTER TO COLLECT MY MOBILE WITHOUT HAVING A CLUE ON NEW GST POLICY AND ONCE I WAS PRESENT THEY DENIED HANDING OVER THE MOBILE SAYING WE HAVE TO GET AN APPROVAL FROM SAMSUNG.
And to my surprise no one in the service center has taken the responsibility on this and i was given the wage replies (like power button might have had a loose contact, Screen replacement will cause the power button to lag .)Which made no sense and specially when it comes to S7 Edge
I wasted l my TIME and EFFORT to run behind the service center to submit the mobile and now to collect the mobile also which was useless and unprofessional.
I have been with samsung for more than 10 years now and now a days the customers are taken for granted and are being treated so unprofessionally. where can i approach / write to samsung you on this ?

i would appreciate if Samsung representatives can contact me on [protected]@gmail.com / [protected]

Regards
Capt.Anvesh
[protected]

I had purchased samsung j1 handset on 25/06/2017 from novelty telecom at dunlop, kolkata (Batch no - 000392, invoice no - 000796). From the beginning it creates problem and the handset already returned back to the shop for "deo" as they have informed on the next day.

But, still the replacement is not yet done.

This is very unfortunate that product like a brand "samsung" shows this type of service

However, this is to inform you that today dealer "novelty telecom" informed it will take another 3-4 days and will return after "repairing"

But, i need only the replacement of the handset and instruct the respective customer service accordingly. I will not receive the repaired device any way which creates the problem only after inserting the sim
Please do the needful immediately and hope i will get positive response from a brand like samsung

I have bought samsung galaxy c9 pro on 2nd july, 2017, they gave me 15 days of replacement. My phone heat up while charging and talking. i went to service centre for replacement but they are not ready. first they told me its software problem they even fixed but it still heat up. so i went again there but they are not ready to replacement. please help

I bought a phone last year June, 2016 and it started creating problem before the warranty period ended. Battery drains out at 30% and phone gets switched off. I showed it to the service centre and they mentioned there is no problem with the battery and they updated the phone. When I got phone back, the problem wasn't resolved and now the phone was getting switched off at 45-50%. When I showed them, they mentioned that it is not under warranty period and I will be charged for the battery issue. When it was under the warranty period, they did not rectified and now they are telling me to pay. They were waiting to finish off the warranty and charge the customer.

Worst service from Samsung. Very disappointed.

Hi,
I have booked for regular service of my 1.5 tonne split AC with additional requests for changing the pipe covers of outdoor unit. Yesterday one of the engineers called and confirmed that for doing complete service along with change of pipes will cost me only the normal service charges but someone just called me and asked for two types of process for changing the pipes. One will be free of cost but another one will cost me Rs 350+tax which is over and above normal service charges. Now I am worrying about the services rendered by a brand like Samsung. There is neither any standard schedule of charges for different types of services nor anyone has any particular charges details. Different people say different rates. Request to please call me once possible to clarify the charges I need to bear for the services as service engineer will visit tomorrow around 3 pm.

Regards,
Lakshmikanta Dey,
+91-[protected].

Hi,

I have lodged a complaint about gas leaked from my fridge on 2nd July via call centre. After several reminders one technician visited my house without any gadgets to resolve the complaint on the 3rd Day. He just checked the details like model no serial number etc which I have already provided while lodging my complaint. Again yesterday I have contacted Ms. Pooja in your Call centre and she have confirmed that I will get a call yesterday before 8 Pm and the technical will visit my house on 6th July to solve the problem. But I didn't get any call or nobody visited my house. Today Morning one Mr. Ranjith from local service centre called us and informed that he will not be able to attend our case today as he is busy with other work. he told me that he will be visiting my house tomorrow ie after 6 days of lodging the complaint via Call centre. From the call centre I came to understand that your Turn around time to close the complaint is 48 Hours. please tell me

For Samsung is 48 Hours means a week
what would be your action plan if you couldn't close the case within 48 Hours
As per my understanding the local service centre is simply lagging the closure only because we have complained about the service centre through call centre. if it is So what would be your action plan?

Samsung is such popular brand but your service centres are doing such a ######## business and that is the reason why people are not opting your products. the performance of your service centres are not at all up to the mark even if it is in terms of mobile phones or in terms of home appliances.

Thanks &Regards,

Anusha

Dear Samsung team yesterday I (Rajesh Yadav) go to Samsung care at Rewari (HR) location with my ON 8 handset with powerkey problem .

I handover my handset them against request no [protected] with 'out of warranty' status with a charge of Rs 500/.

But when they handover same device to me, they had taken only Rs 450 against invoice no _[protected] . I have doubt at that time how can such difference in payable amount.

Today I have received a message from AM-SamCCC same as below mention.
Plz check this and confirm that what I paid such amount is right or cheating ?

My contact no [protected]
Mail [protected]@gmail.com

(Dear Customer -Thanks for availing Samsung Service. Amount Payable against your Request No. [protected] is INR 0.00)

I have purchased FHD tv model UA43M5100AR on 30.6.17 . Till date the tv is lying at my home and even after so many requests neither your engineer Manoj ([protected]) whom the work has been alotted nor the dealer has taken any attempt to install that. I am repeatedly requesting both of them. They are taking time. Always telling tomorriw. What can we do then? I urge upon you to take steps so that it is immediately installed.

Sir, their is a pink thin line on right side of my samsung s7 edge display ... i take lt to service center, they are saying that ur phone is out of warranty so we cant fix it. U have to pay for change of display..and my many of friends are facing same issue with display .. plz help me out.

shubhankit
+91-[protected]
[protected]@gmail.com

Sir,

I placed an order No.[protected] online with Samsung India Mobile division on 29 June 2017. The copy of the order is attached to this email. On placing the order the website said that the goods will be delivered in 2 to 4 business working days. However, today is 6 July 2017 and nothing has been couriered by the company nor have I received any tracking number from Samsung.
On speaking to the customer care on 03 July 2017 they said that because of the new pricing issues because of GST their ware houses were closed from 30 June 17 to 02 June 17.
On contacting them today i.e. 06 July 17 they said that matter was escalated to some higher authority for which I have not yet received any record and that they are requesting 4 more business working days fro the product to be dispatched.
The saddest part is that if you try to go to www.shop.samsung.com the website is not reachable.

What should I do?

Your truly,

Jaccob Ninan

I had a problem in my refrigerator ... called customer service ...they send me a person from service center in (ANAND - GUJARAT).
change RELAY SWITCH and not providing proper BILL. i was not satisfied with the amount which i paid ..so asking for COMPUTER INVOICE (BILL).
this is what i get in 1.5 month. 3 different bill for same product...u can see the MRP price change in all 3 bills...i m still not getting what kind of business...

I am Suchandra Chatterjee was using Samsung Wave 525 since 2012, almost 5 years. But on 26th December it has been stolen at 9:00 pm. I had my personal information with it, but unable to contact that person who stole it though my mobile tracker is on and I got the mobile no. of that person.
My phone's IMEI no is : [protected]
I am requesting to block my phone asap.

Sir before 6 months I did a claim but still I am suffering kindly resolve my problem as soon as possible details are mentioned below insured name Rajinder Singh DOI - 25/01/2017 MODEL SAMSUNG J7 PRIME DEALER NAME ANMOL WATCHES AND ELECTRONIC SEC 22 B CHANDIGARH DATE OF CLAIM 14/02/2017
IF YOU REQUIRED ANY MORE INFORMATION CONTACT US

RGDS
RAJINDER SINGH
[protected]
[protected]

I had given my Samsung J7 2016 phone for service center in shivmogga they have taken already 16days still my cell phone is not ready and they DIDN'T even revived my call finally after 10 days they received call and they said will let you know in 1 Week and behaved arrogantly with customer same thing happened with my brother too so please give them proper instructions regarding this thank you.

Dear Sir/Madam,

I had purchased a Refrigerator Model code RT33JSRFESL/TF on 8th March 2015. From the date of purchase, the lower section of the refrigerator was not giving proper cooling and all the vegetables/other items were getting spoiled. I had raised the matter with the dealer and also with Samsung. So many engineers have visited to rectify the problem but instead of getting it rectified, they have broken the upper (Freezer Section). Then I went to the consumer court and the honorable consumer court has given the instructions to change the parts which are not in proper condition and then again I started getting letters/calls regarding the replacement of the parts. Every time the engineer visited we have been cooperating with them and served them with Cold/Coffee/Tea. But I am surprised to receive a letter from your service desk saying that we are not allowing the engineers to fulfill the compliance.

Request your intervention to look into this matter and get the needful done.

With Regards,
Sanjay Sharma
Ludhiana.

Hello,
I had purchased my refrigerator in July 2015. But it needs some repairing due to some compressor problem. I contacted company representative(Samsung) for 3 times.Also paid total amount of Rs 7869 in advance. Still they are not able to trace the problem. Kindly help me in this case. I am fed up of complaining the same to Samsung representative. If they are not able to repair so kindly return my money.
My Complaint number to Samsung is:
[protected]
[protected]
[protected]
Please help me.

Faithfully
Sonali Koranne
[protected]@gmail.com
[protected]