Samsung India Complaints & Reviews

I bought this mobile on march, from kolkata mobility world kankurgachi branch. This was bought on the very same day it was launched and costed me 29000 bucks.
But i m so disappointed with this set. Within 4 months the lcd had to be replaced for which i paid 8000 bucks. And now d centre button is loose. When i showed in samsung store they said its a manufacturibg defect. I amso disappointed with the set that i will never advice anyone to buy samsung again. Kindly look i to the issue and get the set replaced. I am not ready to use set with manufacturing defect.

I'm complaining about mobile ph which i bought from italy i have warranty but my phones battery is not working and samsung service center is refusing to repair this handset they said international warranty is not acceptable.. Even i'm agree to pay for new battery but they refused to repair... Now what i will do because i can't use 3rd party batteries for safety reasons... Service center staff suggested me to go into local repair shops and get 3rd party battery... Is it samsung customer service? They are not agree to repair his product not in warranty or not with money

I get phone number for authorized service center from google
and called to Bright Engineers D.No:9-13-79, VIP Road, C.B.M.Compound, Visakhapatnam-530003.
Phone:[protected]
They sent one person for servicing our washing machine non warrantied and get some of 350/- and did not provide me a bill I suspected and asked him and he gave me A bill with out date nor model number or serial number of washing machine
and I forced to give detail of estimation but they told me you may charged for 3500 rupees for repair this washing machine If you agree I provide you Vehicle and we repair that washing machine, that the serial number of washing machine is taken in mobile that is gone and asked me to give one chance to get that number to provide estimation.
and I wondered that they asked me the bill to return 350 rupees, after I called number of times but they does not given estimation nor replying properly even we call to the service center number they does not providing perfect address after I called toll free Samsung service center they told me they only deal with air conditioners not for washing machines.
We don't know that servicing for large appliances are different in this situation I am providing bill also.now I want what is going on with service centers to collect money with customers to run there need and playing game with customers to gain money only.

Servicing center number:+91 [protected]
attendant servicing number:+91 [protected]-Kumar
servicing head :[protected]- Subhani

Sir,

1 It is intimated that i, Shashi Ahmed Khan purchased a double door refrigerator form E ZONE, Allahabad in May 2016. Model No RT-28K 308359/NL S NO OA 5T4ZAH400652R. I lodge a complaint against my refrigerator that moisture and dent came on both side of refrigerator. last seven months i am suffering and company is not taking any action for replacement of refrigerator complaint reference as under :-

02 Jan 17- [protected]
Jan 17 - [protected]
09 Jan 17 -[protected]
11 Jan 17- [protected]
20 Jan 17- [protected]
30 Jan 17-[protected]
04 feb 17 - [protected]
10 Feb 17 -[protected]
24 May 17 - [protected]
26 May[protected]
29 May 17 - [protected]
17 Jun 17- [protected]
21 Jun 17 - [protected]

3 The technician and engineer visited several times and confirmed that refrigerator is not repairable and job card also mentioned in present of mine, but Allahabad service center misguide the Samsung care that individual refuse for repair . the engineer confirmed me that refrigerator is not repairable.

4 You are requested to take the action and solve my problem and replace the refrigerator

5 I shall very thankful to you this act of kindness

Thank you

Your sincerely
Shashi Ahmed Khan

Dear sir
we are purched the above product from Zoniic products online shopping and order no is [protected] dt 19/02/2017,
both are Samsung product the performance is very very bad micro sd card take 40 to 60 minutes for download 1 to 1.5 gb data,
and power bank it self shut down using for charging the mobile(2400 mah ),
so both product are genuine, if genuine why it works like above said,
for any information fell free to contact us by mobile no [protected], and other shipping details order details on Zoniic products as above given order number,
we will wait for your valuable response.

Thanking you

I had purchased new mobile phone Galaxy C9 pro around 1.5 month back. Suddenly one day my phone stopped responding.
My phone is not even getting switched on now.
I had purchased the same for Rs 35000. Service station is saying that the screen has been damaged.
I can't understand that how come screen has been damaged.
Kindly help me in getting my phone fixed.

Never expected such a pathetic customer service from Samsung. One of worst experience I had after buying your high-end product. Bought Smart television ON 25TH JUNE 2017 from Maharashtra electronics Pune, Maharashtra. Many times I had call to customer care service center for installation of TV. They only get registered my request and after every registration of request i received cancelation SMS. I asked to customer care executive regarding the cancelation every time they told me about to server problem. is it true ?
below are my request numbers
[protected]
[protected]
[protected]
[protected]
After that I received call from escalation department and they are also told me the new concern that is “your phone is not reachable”. They still follow-up of my requests.
I really frustrated due to looking for quick response from your pathetic customers care division and service centers.
Today I received call from service engineer and he told me that “I will be there in one hour but he is not came. I waste whole day in waiting of service engineer. Then again I call him at 8 PM, he told me I am coming in 10 min but he not came and he switched off his phone  after I called customer care and again they have registered my complaint. But no action .

I have called 10 times to customer care in a day and 5-6 times I have called service engineer.
[censored] Samsung service center service
[censored] Samsung customer care executives
[censored] Samsung product

I am vinay kumar live in satna. Maine date 29/03/17 ko samsung on 7 mobail kharida tha jiska earphon kharb ho jane se date 08/07/17 me satna services center earphone bapas karne gaya tha jaha par mujhse kaha gaya ki earphone replce kana he to phone bhi sath me jama karna hoga tb me bola ki earphon kharb he to phon kyu jama karna hoga. Or kon sa role he jiske karan earphon kharb hone pr phon jama karna he. role book magi jo uske duara nahi di gai. Or help line number[protected] par bat karne ko kaha gaya. To mene help line number par bat ki jispr kapil naam ki ladke ne bat ki. Jiske duara bhi mujhe role nahi bataya. Or www.samsung.com_in per complaint krne ko kaha gaya. Me samsung ki is seva se paresan ho gaya hu. Jiske karan sikayat kar raha hu. Mera mobail number [protected] he kirpiya samadhan kare

Have been yr customer for over decades, regular user of Galaxy tab first version, until now version S3. I find you treat Indian market as a kind o[censored]nwanted, but money making market where you never bring your products in complete range with accessories. Even now I bought Tab S3, but unable to buy the accompanying keyboard + case suitable for travel.
None of your authorised show rooms knows when and if this important supplementary item available.
If you don't learn to respect Indian customers, we will find better alternative.
Understand?

Hello sir this is sadashiv madde im a customer of samsung j7 here i came for problem of charger to samsung service centre darga road stbt kalaburagi karnatak. But company provided total 6 six counters and here only 6th counter is taking complaint. And im waiting from 1hr but still my token didn't came. My complaint just take action on remaining 5 counters they r just enjoying and doing timepass on counter. I too talked with all service enginers but no one ready to give responce... Plz take care of customer's and understand the customer's prob

Thnx and regards

Sadashiv madde

My Samsung washing machine wasn't functioning properly so I called up samsung customer service who booked my complaint against this no. [protected]. The technician who examined the product assured me that after ordering the machine parts from a nearby city he would fix my machine. More than 10 days have passed with no avail and when i called up that same guy he picked it up and then put it down deliberately. Such an audacity was not expected and now I am helpless. I hope this matter is looked into fast.

My refrigerator is not cooling consistently for past 10 days. i made a request to Samsung to repair the same on 02 july 2017. the request number is [protected]. one engineer, name sanawaz, visited on 03 july and after working on the machine for just 5 minutes stated that the problem has been resolved and the machine will cool consistently. took Rs 354/- as service charges. asked that if problem persists I can contact him on the telephone number he gave. well, the problem persisted and i have tried to call him but he does not take the call. then I have repeatedly been calling Samsung helpline who always assure me that some engineer will turn up. no one has come and the problem persists. on top of it, today, 08 july I get a message from Samsung stating that the problem has been resolved. pathetic customer service and I feel cheated .

The authorised person from Samsung Service center not picking the call from a particular number when I tried to contact them but they are picking the call from the other number. I asked about repairing status of my smartphone (Galaxy Core 8262) but they are not providing the adequate information, really very bad customer service. I am not expected this from Samsung at least.

I purchased my washing machine in oct 2014 in hyderabad.
Four months back the heater thermostat was replaced by Samsung . The washing machine worked fine for 2 months.
Same error started showing on the machine and the heater stoped working.
For last two months I have been trying to get it fixed with Samsung but no one is visiting my home to fix it .
I received a call a month back from the same technician that the machine has to be taken the the service center for repair without even checking it .
This is just a money making trick as Samsung will change for transport etc .
The machine is working fine only the thermostat switch which was replaced has given up again
[protected]
This is the sixth complaint in last two months

Hi,
I have been chasing for samsung service center from last month, but there is no resolution yet. There is a defect in part of TV, which senses the signal from the remote. Samsung service center from Koperkhairane, colortrak had sent one engineer for verification. He said there is issue with the part. After that this part has been ordered by them, and its been more than 3 weeks the part is not delivered yet. Excuses they are giving is because of GST, part delivery is getting delayed. Such a pathetic service from Samsung service center.

Kindly look into this service asap. Or I need to raise this issue in Consumer Forum of India.

Complaint No. [protected]
Complaint No. [protected]

Thanks and regards,
Rahul Bansode

I Kunal Mahajan have submitted my phone at ur service centre at college road nr fountain chowk Ludhiana for the change of display of a5 2017. But till date the same has been pending. I also have visited on 27th june for the same problem. At ghat time he told me that pls visit after 1st july bcoz the display is not in the stock. This is the claim case under insurance. Ins co has given me time of 14 days from 26th june. But your co was no not able to provide me the solution. And the staff has given me false commitment for delivery. I am totally un satisfied of this service centre. And ur staff has no sense to talk with the customer, treat very rudely.

Regards
Kunal Mahajan
[protected]

I am threatened by the Samsung Senior Customer executives to undertake repairs for my defective refrigerator and also an extended warranty OR ELSE the offer will not be valid. Not sure what that meant as i brought the refrigerator only in Feb 2017 and it has already undergone repairs on two different occasions and the issue is not fixed. For some reason the technicians were not able to identify the issue but still assured that the issue is resolved which was a blunt lie to me

Over an above, the customer care executive "Preeti Yadav" is so rude and arrogant that she want to escalate the issue to her seniors. My demand is justified as i brought the product for INR 60, 000 on good faith given Samsung is a reputed multinational company and any issues with be dealt with utmost professionalism. I hope that my request is heard at this forum and is escalated to the highest level in Samsung community

My Samsung S7 purchased on 5th August 2016 started showing up a notification on 30th june 2017 "MOISTURE HAS BEEN DETECTED " when trying to charge. I immediately went to the service center in Thane west (address given below) where they informed me that they will change the charging port and will be done by 4th or 5th July max due to GST.
SINCE THEN NOBODY CALLED ME REGARDING ANY UPDATE. WHEN I CALLED ON 4TH JULY I WAS INFORMED THAT IT MIGHT TAKE ANOTHER 2 TO 3 DAYS.
WHEN I CALLED TODAY AGAIN ON 6TH JULY, THEY ARE STILL GIVING ME THE SAME ANSWER THAT IT MIGHT TAKE 2 TO 3 DAYS MORE.
THIS IS REALLY GETTING FRUSTRATING AS THE REPLACEMENT HANDSET GIVEN TO ME SAMSUNG J2 IS REALLY REALLY SLOW AND MY WORK IS BEING HAMPERED. I DONT EXPECT THIS KIND OF SERVICE FROM A COMPANY LIKE SAMSUNG. ITS A S7 THAT TOO IN WARRANTY AND JUST A SLOT CHANGE. WHY IS IT TAKING SO LONG AND WHY IS NOT YOUR SERVICE CENTER BOTHERED TO EVEN INFORM ME.
I NEED A RESOLUTION ASAP. I WONT BE WAITING FOR ANOTHER 2 TO 3 DAYS.
RESPOND ON THIS OR BARE THE CONSEQUENCES.
SERVICE CENTER : MANGALMURTI ENT, SHOP NO 1&2, CHANDRAMA CHS, GANESH, THANE WEST 400602
BILL NO : [protected]
EITHER CALL ME ON [protected] OR EMAIL ON [protected]@YAHOO.COM
DO NOT MESSAGE ON FB MESSENGER AS IT DOESN'T WORK ON YOUR REPLACEMENT HANDSET SAMSUNG J2.

Had the most inconveneint and horrendous experience with this device, and more so from a service pt of view. Being under warrantee, I'd got the display replaced at full cost of original Samsung screen, due to physical damage. Within 3 mths of the new display, it started giving problems. Sometimes the display would conk off at random, sometimes after locking it wouldnt unlock. When the phone became unusable, I took it to the Gallery service centre at Santacruz (Mumbai). The experience there added salt to my wounds. Inspite of at least 8 CCOs/ engineers available, and barely 6 customers, they still kept everyone waiting. The very purpose of issuing tokens (to manage queue) wasnt reqd. Aftwr eachbo[censored]s waited more than 20 mins, and seeing the CCOs just sitting free, we questioned the supervisor, and came to know the engineers were "in a meeting"! I escalated to another person, who finally called the engineers outside to attend to us. The service center shouldnt keep it open for customers if they're so busy in internal meetings. "Customer service" doesnt mean issuing tokens and providing a nicely lit up, AC waiting room! They should be evaluated and taken to task on waiting tines and TAT. Samsung should be ashamed to provide such service.

Dear samsung,
My experience with samsung service on my S7 Edge screen replacement on Rs990 scheme .I have submitted my phone for screen replacement in Hyderabad. Due to GST issues the service center delayed accepting my mobile 2 times asking me to submit on 5th july 17, even though i'm a premium customer. And after submitting the mobile i received an update that my phone is ready for collection, after approaching the service center and after waiting for good 2 hrs i was given the phone to check initially THE POWER BUTTON IS UNSERVICEABLE at the 1st place and before even pointing at that i was told they cant handover the mobile as they have no clue on the GST revised prices and how much to charge.
01)I WAS NOT PROVIDED A BACKUP PHONE TO USE,
02)THE MOBILE WAS NOT PROPERLY REPAIRED,
03)NO PROPER EXPLANATION WAS PROVIDED BY THE TECH GUY WHY THE POWER BUTTON WAS NOT FUNCTIONING EVEN AFTER REPLACING THE SCREEN WITH A NEW ONE (WHICH IS SUPPOSED TO FUNCTION NORMALLY )
04)I WAS CALLED BY THE SERVICE CENTER TO COLLECT MY MOBILE WITHOUT HAVING A CLUE ON NEW GST POLICY AND ONCE I WAS PRESENT THEY DENIED HANDING OVER THE MOBILE SAYING WE HAVE TO GET AN APPROVAL FROM SAMSUNG.
And to my surprise no one in the service center has taken the responsibility on this and i was given the wage replies (like power button might have had a loose contact, Screen replacement will cause the power button to lag .)Which made no sense and specially when it comes to S7 Edge
I wasted l my TIME and EFFORT to run behind the service center to submit the mobile and now to collect the mobile also which was useless and unprofessional.
I have been with samsung for more than 10 years now and now a days the customers are taken for granted and are being treated so unprofessionally. where can i approach / write to samsung you on this ?

i would appreciate if Samsung representatives can contact me on [protected]@gmail.com / [protected]

Regards
Capt.Anvesh
[protected]