Aug 23, 2017
Complaint marked as Resolved Dear sir / madam,
I am really upset to inform you to get the permanent solution, would like to bring your kind notice that, i have purchased one new 230 lts single door direct cool refrigerator (Samsung rr23k274zdz/230 ltr ref, s/n: 0a6h4zah600901) on 19/10/2016 from your dealer m/s great eastern electronics (M/s great eastern appliances pvt. Ltd.) bagnan, west bengal, vide invoice no bn/sa/1617/06622 dated 19/10/2016, amounting rs. 17, 600/-, which is still under warranty period till date.
They have delivered the product on 20/10/2016, after taking delivery i have found there is manufacturing defects as mentioned below.
1. Bulge out on the body, where magnetic strip of the door is seating. Which will cause leakages of inside cooling air in future & will result low cooling and high electricity consumption.
2. There were are waviness in side wall of the refrigerator body.
3. Cracking noise coming from the refrigerator during running condition.
On 22/10/2016 service engineer mr santanu manna has visited for attending the complaint and i have shown him those defects. He has taken photographs of the defected areas and told the product will be replaced accordingly. I have written on his job sheet also (Copy enclosed).
On 29/04/2017 service engineer mr asit kumar pal has visited for attending the complaint and i have shown him those defects. He has taken photographs of the defected areas and told the product will be replaced accordingly. I have written on his job sheet also (Copy enclosed).
Till date i have yet not been received the replacement of same product, for your kind reference please note one of the complaint no – 4229879576 which has been registered to your toll free no, i had called-up total 9 times for this reason and for replacement of the product (Some of the sms copy also enclosed, fyip).
I have kept all the cartoon packages and booklet for replacement purpose as it is condition, fyip.
Please note, this is purely a manufacturing defects & i need immediate replacement of the same product, kindly arrange accordingly.
Thanking you,
Rajtilak seth
9433059206
Still it is not resolved. The Manufacturing Defective Refrigerator not been Replaced by Samsung.
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Jul 06, 2017
Updated by Rajtilak Seth Dear Sir / Madam,
For your kind reference please find your Service Engineer visit Job Sheet copies, where the Manufacturing Defects are clearly mentioned and requested for Replacement.
1st - On 22/10/2016 Service Engineer Mr Santanu Manna has visited for attending the complaint and I have shown him those defects. He has taken Photographs of the Defected Areas and told the Product will be replaced accordingly. I have written on his job sheet also (Copy enclosed).
2nd - On 29/04/2017 Service Engineer Mr Asit Kumar Pal has visited for attending the complaint and I have shown him those defects. He has taken Photographs of the Defected Areas and told the Product will be replaced accordingly. I have written on his job sheet also (Copy enclosed).
Also please find the Complaint Registration SMS screen shot.
I would request you for Immediate Replacement of the Defective Product, without any further Delay and within the Warranty Period.
Regards,
Rajtilak Seth
[protected]
Jul 06, 2017
Updated by Rajtilak Seth Dear Sir / Madam,
Kindly note the Enclosed - 2nd visit on 29/04/2017 of your Service Engineer Mr Asit Kumar Pal & the Job Sheet (which is self explanatory), He has already taken several Photographs of the Defected Areas and mentioned On the Job Sheet.
Therefore I feel, and you will also accept that, there is no necessity for further inspection of your Service person.
Kindly arrange for Replacement with Same Model Immediately.
Regards,
Rajtilak Seth
[protected]
Aug 01, 2017
Updated by Rajtilak Seth Dear Sir / Madam,
No resolution received till date.
I am still awaited for replacement of the manufacturing defective product.
Please note - THE WARRANTY PERIOD IS BEING PASSING OUT.
Regards,
Rajtilak Seth
Aug 09, 2017
Updated by Rajtilak Seth This complaint is not yet been resolved till date.
M/s Samsung India has marked it as resolved, without giving any solution.
Regards,
Aug 23, 2017
Updated by Rajtilak Seth This complaint is not yet been resolved till date.
M/s Samsung India has marked it as resolved, without giving any solution.
Regards,
Verified Support
Aug 24, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd