Samsung India Complaints & Reviews

I had purchased samsung 5 in 1 refrigerator a year back. The manufacturer provides one year warranty. Just before completion of one year one fine day the refrigerator stops cooling. I made a complaint, a service person came to sniff around to check what exactly is wrong and informed me that the fan stopped working hence need to be replaced. It will take 10-15 days to get a replacement from samsung factory. After 10 days nothing happened, i made a service complaint again. Again service guy came to sniff around to check what is wrong, this time he is informing that the fan is working there is no gas in the system. Couple of days later a person comes spend about couple of hours and charges the gas. This has all happened in april 2017- may 2017. The refrigerator starts working after filling of gas. Now it is not even june is over, the ref has conked off again, this time they took two days, one to sniff around to find what is wrong and next day to refill the gas. This happened on 23rd june. 25th june, once again the ref conked off and no cooling.
Today again samsung's sniffer came & now informs that fan not working, gas choked, it will take some time to get fan since not in stock normally. Hence we do not know when the refrigerator will start working again.

Company was talking about attending the complaint within 24 hour which it does but comes for sniffing the problem and not to solve the same.

After spending my hard earned money on a samsung product which i should not have done after my bitter experience with samsung washing machine and led television. I now repent buying a samsung product.

In our younger days our parents used to say that the refrigerator in the corner was purchased 30 years ago but never stopped working. They used to look ugly but were workhorses. Now the refrigerators look smart but refuse to work beyond certain period and demand rest. I think they have been programmed it that way so that consumer need to buy a fresh one every 2-3 years.

Dear sir,
I have purchase powerbank samsung electronic order confirmation for [protected].
But 25000mah power bank dodn't work & mobile 15% charge, powerbank dischage.

So pls help me for above subject, your customer no also not work.

Reply soon otherwise i am going to consumer foram for above matter.

Thanks

Amit darji
Assi manager engineering
Pluga - franklin electric
Baroda - gujarat

Mo-[protected]

This is murali from narasaraopet, guntur distric, andhra pradesh and seriously facing head ache troubles after buying samsung 42inch tv. Seriously creating too much problems. Picture tube problems and the very # thing is to check the issue samsung people demanding 1500 and don't know how much they demand to resolve issue. Seriously one of the bad experience in my life with your kind of service. If possible please take care.

Hello sir, i have samsung a8 mobile 7 month old, at presently mobile have many problem regarding charging, network and usb connection. I go to service station but manager say i am not able to repair please contact to company. Your mobile heavy and not open to our technician.
All time say different reason like your mobile service is our, we not able to open this, very big issues.
He is know they not capable to solve issues and not give me any response.
I lose 32000 money in my mobile..
What i am do sir... I have chat 5 to 6 time online chat help but not get any answer.
Phone no.[protected]

Dealzandoffer — Power bank 25000mah & 64gb mmc card
Submit a Complaint
Sir my name is Ravi Baghel sudrashan bihar colony gudi Guda ka naka Gwalior mp from . I have purchased the product online shopping www.dealzandoffer.com.
This company was not responding at all . Please keep Rs.1049 ready. Track using AWB I[protected] dotzot.in
25000 mah power bank &64gb mmc card it delivered on 21 june 2017. The advts shown by company origanal samsung. But this product was duplicate. Kindly help for exchange this products or return a money.

Hi i'm sangeetha senthil,
I bought my samsung galaxy j7 on march 31st 2017... At first the phone worked as much as better.. But after april month my phone is not getting charged. Even in the charger given in it's box.. While charging it shows charge is 97% and after using for 10 mins the charge comes down to 60%.. If i went any where in emergency situation what can i do with this phone.. And also the phone is getting hanged while using... This is my first own mobile.. But this mobile has so many problems... I have 1 year warrenty for this mobile... Tell me any solution fast...

I bought s8 plus which has many defects.
People be aware. Do not buy s8 plus.. It has many more manufacture defects. And samsung india is good in selling those manufacture defective products to the customers and will not take any responsibility of it.

I have bought s8 plus on may 10th 2017.in 2 weeks the phone started developing red spot on the left corner of the display and the screen flickers often.

When i take that to the service centre i have been treated as a street dog

I have submitted the mobile to the service centre on 8th jun 2017 till now i have not got any satisfactory response from samsung customer care... I am going through serious mental trauma due to this issue

Spending rs. 65, 000 over the phone i lost my peace.

Preeti yadav
Senior executive, customer experience
Samsung india electronics pvt. Ltd
Desk phone:[protected] extn 9677

Preeti yadav from samsung customer care is so irresponsible... Not to bother to give proper response or call me back after writing several emails to her.

I have tried calling on her extension but no one will pick the call

I am getting tortured by samsung.. Neither i have the mobile with me nor my money.

Samsung is just making fool of customers

I bought s8 plus which has many defects. Samsung india is good in selling those manufacture defective products to the customers and will not take any responsibility of it.

I have bought s8 plus on may 9th 2017.in 2 weeks the phone started developing red spot on the left corner of the display and the screen flickers often.

When i take that to the service centre i have been treated as a street dog

I have submitted the mobile to the service centre on 8th jun 2017 till now i have not got any satisfactory response from samsung customer care... I am going through serious mental trauma due to this issue

Spending rs. 65, 000 over the phone i lost my peace.

Preeti yadav
Senior executive, customer experience
Samsung india electronics pvt. Ltd
Desk phone:[protected] extn 9677

Preeti yadav from samsung customer care is so irresponsible... Not to bother to give proper response or call me back after writing several emails to her.

I have tried calling on her extension but no one will pick the call

I am getting tortured by samsung.. Neither i have the mobile with me nor my money.

Samsung is just making fool of customers

I had a pink line on my screen which is common issue on s7edge since the screen was cracked on my phone and got it replaced in samsung service centre yelahanka and after that due to poor service and fake items from samsung my phone is malfunctioning the volume button and recent button is not working.. I am fed up of waiting for response. My phone is still under warranty. Worst product. Need my money back...

I did many time complaints for my mobile handset which is purchase before near about 2 month but till date my problem is not solve
Samsung executive call me but not solve my problem they are ignore my problem they are not clearly and not with respect talk with me.. so i want replacement of my Mobile handset
So my have request solve my problem

SACHIN KUMAR
[protected]

Good day
I was hijacked at gun point on the 15/06/2017 and thy did not only take my car, money but also my new s8 witch i only had for two weeks. I did try and track it but to no luck it cannot be tracked. What the hell the phone is registered and the gps tracking was on.
I hope there is a why that you can block the phone from your side as it will brake my hart if someone else can use as it was stolen and not insured
The phone details
Samsung s8

Code on box
Sm - g950f
+358957/08/060532/1+
Color : midnight black
Ps : this was a great phone till thy stolen it and would of loved to get it back

Hope that you can block it
Regards
Garth

I am rohini raina i brought a samsung j7 on 28/11/2015 imie /seral [protected] at starting it has an issue of camera blur and scratch on camers mirror i visited the the service cnter and they told me tat it is a defected piece and u have to change it within 5-6 day after borrow and i told them please replace the phone with new 1 but they din'nt agrree without resoving they give it back to me bcoz i hv spend 150000 so i keep the phone and kept using it but now its out of warrenty it giving many issue like autolock for hours camera blur and moreover now 1 more issue i kept it for charging for 5 minute after 5 minute what i saw the black screen and it not showing the screen its ts sound system is working well. Then i visited the sevice center and the told mee display karab ho gyi ha may b apne isko gira diya tha kahin butasa kuch hua ni jab b vo gira ha on hua ha... Now since it is out of warrenty they are charging me 3700... I want ask a question firstly it was defective piece now i hv to spend 3700bucks more... Nd moreover samsung company phones get damaged after 2 years automatically... I want them to look at the matterotherwise hv to raise the complaint
Rohini raina
Email=[protected]@gmail.com
Number [protected]

I bought the new s8 samsung from poorvika chennai on 14/06/2017 and faced a lot of issues with the phone and called the customer care and checked the phone through remote and confirmed that the phone had hardware issues.

Informed me to go the service centre, i handed over the phone to the service centre and they said they will replace the phone.

When tried calling them no response so called the customer care and no one gave me a responsible answer.

They are not replacing the phone and keep me waiting.

Samsung service number : [protected]

Purchase invoice number :si/ekk/3940

-i had bought samsung s8 plus 128gb in samsung e shop with the emi payment as option with the icici credit card for rs 74900/- for 12 months.
-my order number is[protected] i had bought the device on june 6th 2017
-i got the statement from the bank saying to pay the full amount and i had called the samsung customer care saying the it had not converted to emi but they had informed me that it will be converted in 4 to 5 days but it didnt happen and i called them saying that it is not converted after 5 days but they informed me that they will see the amount will be reverted back.
- i had called them 5 times regarding this but they informed me that it is not in our hands we will see it is resolved but my payment date of credit card bill is on 26th of june 2017.
-it had been 17 days i had complained but no response.

My j7prime (Sm-g610f) has charging drop issue. I am facing this problem from almost 5 months. It charges 94% than after it drops back to 90% i am already contacted samsung so many time's so many time's visited samsung carecentre almost 4/5 times
I leave my phone for repair in service centre so many times
But now i will not go anywhere now i just want my my phone should be replaced... Other wise ill go to the consumer court... Replace my phone or just be ready for court... Case
Here is my contact no.-[protected]
Email i. [protected]@gmail.com

The battery of my samsung a5 2016 mobile got swollen up and there was no physical damage done to the mobile. The mobile works fine when connected to the charger but as soon as i remove the charger the mobile gets switched off. To resolve the issue i went to the samsung service center in guwahati but they refused to resolve my problem stating that the mobile is physically damaged and now it is not under warranty period. I also had a conversation with the customer care but they also refused to provide replace battery as swollen battery is not under warranty but this statement is not mentioned in terms and conditions for warranty and the customer care representative also agreed to it. Please help me in getting the battery of my phone replaced.

My mobile had a problem wherein audio wasn't clear and i took it to samsung service center at sakthivel electronics address : da complex, 7th street, gandhipuram, coimbatore. I was told there was a problem in speaker and that they would service and replace the speaker. I was charged rs. 450/- for which i was not given any receipt. To my utter dismay the problem for which i approached the service center was not solved. When questioned they said they had changed the speaker and flashed the operating system and the amount paid was for that and could do nothing more to clear the audio. I am filing this complaint against - the attitude of your service center by charging exorbitant rates without any receipt and not fulfilling the need of the customers and trying to justify the charges by saying that they had done services which were not called for. We have been using samsung mobiles for the past five years but the attitude of your service center has made us rethink.

Dear team,
We have a samsung front load washing machine
Model number - wf1600ncw/tl
S/n - h0355pafa00938r

We have raised complaint#[protected] on 19th june'17, however no engineer has visited till date.. This type of pathetic service is not expected from a brand like samsung. We have received below sms

Dear customer, service engineer mahesh, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected]

This engineer is giving us false commitments since 19th june but till date have not visited for this call.

If this case is not looked into, we are bringing this machine to your service centre and we want refund of this machine.

Regards,
Sujit kalbhor
[protected]

I am purchased samsung j7 mobile on 13.06.2016, after 6months the mobile screen was full blank problem and solving the problem through service center and again this problem coming after one month and again iam going to service center and resolving the problem, but repeatly the mobile screen blur was occur.
Worst manufacturing, worst service, i am waste of my money.please rectifying that problem

I have always been a loyal samsung customer using all samsung devices. I bought samsung s7 edge smart on 11 sep 2016 for 53000 and the one time screen replacement offer is available for everyone who bought it on and after 1 october 2016. I now have my s7 edge screen broken now the new screen charges are 16000 as i have checked. I feel very disheartened as i have always bought latest of samsung phones like s3, s6 edge and now s7 edge no matter what price they come with, but i am not considered eligible for the screen replacement offer although i have bought the phone at a higher price than those who bought it in october 2016. I would be really happy if my request is considered as i have always been a samsung loyal fan.