Samsung India Complaints & Reviews

Purchased a Samsung Galaxy S7 from a Samsung retail store with 10% cash back facility on 12th March...

3 months done and still not received the cash back, so checked with Samsung regarding that, mail attached which samsung has replied.

One of the unethical ways to selll a product by giving a 10% cashback facility and later on denying that no cashback facility was there.

I have just purchased samsung portable 25000 mah vt power bank by flipcart but this product is not working good charging time is 20 min and discharging is 15 min I am not satisfied with this product tell me urgently that this product is original or fake .i am waiting your suggestion if this product is fake then send my money return take seriously .

HI I AM purchase Samsung j2 in august 2016 after 9 month the phone touch is not working
then i go to service center after 1 days they call me their is a liquid and i am escalated my case then your executive take 6 days and said you charge 4500 i am agree because i am suffering from mobile but this is cheat after 30 min they said the charge is 6391/- i am very frustrate from trhis type of samsung service every service center decide the complete condition like damage and liquid at front of customer. my mobile serial number is SM-J210FZDDINS), bearing serial # (RZ8H61P281D).

Rahul soni
[protected]

Dear sir,
myself saurav tanwar, an owner of mobile store named Sanchar Bhawan aicher, Greater noida...
sir my complaint is regarding your's company blue wave board...my shop's blue wave board was misplaced in storm...i requested company's T.L Mr pradeep by same day to solve it...but after 15 days, no progress happened..yesterday i called him and say that i[censored] are not capable to do this, i will contact to other companies like Oppo, vivo for their boards...then he replied rudely that-" okk, as ur wish, we cant help you, you can contact other companies, i shocked after listening their reply, bcoz we are selling the samsung products in large quantity...if they will not co-operate with us, then who will do? after this incident, our interest to your company is decreasing day by day...
And 2nd thing, i m contacting to Oppo staff to board...we are unable to work with you in this condition..
thanks ...
Regards
mr Saurav Tanwar
[protected]

Service Centre playing games with customer they himself damage the screen of Mobile during repair and then ask money for repair of same. I have submitted my mobile for speaker problem and they change the motherboard as told to me and during repair they damage the screen as a small dot appear on screen at right corner which is not noticed at the time of receiving mobile after repair which increased and by the next day full screen turn to blue/ green now black. When I again visited customer care they told me that screen is physically damage so we charge for it when I ask them to show me the physical damage they not able to show the damage as my mobile not having a single screch on body or screen. They now turn their statement that screen is internally damage. Can I tell me how screen dmge internally without any visible damage. my complnt no [protected] Ref no[protected]. No help received from customer care/ service centre no[protected]. No help received from customer care/ service centre. Today I received a call from senior customer experience according to him they can't prove that screen is faulty due to physical damage but you have to pay Rs 2660 for repair

Dear Sir,

I’m very much frustrated with Samsung customer service and product.

I have purchased this mobile in July 2016 for 57, 100. After a month I started facing battery issue I thought due to a software issue. I went Samsung center-[protected] multiple times. They updated software but again problem not resolved. And I called Samsung toll-free number many times they did some troubleshooting but still problem not resolved. And I asked for the new mobile replacement and it went top level approval and got rejected by Mumbai team.
They advised me to do the service and will replace the motherboard & battery if there is any problem.
I agreed to open my mobile to do service, now they are saying that waterlog in the center part of the motherboard. I used Temper cover case and complete mobile case every time. This mobile is water and dust resistance.

My question is
1. How the waterlog in the center part of the motherboard even water resistant.
2. I had very bad experience with Samsung service center ([protected]).
3. Why unwantedly creating a story for money?
4. Without my knowledge how the mobile will be waterlogged?

Now they are saying I need to pay for this it won't cover under warranty.
These kinds of stupid money minded service centers reducing the Samsung brand reputation. I have attached the photos of Motherboard.

After almost a year fight with Samsung service center, now my warranty period going to end by July 2nd, 2017 (Sunday).

Kindly please reply to my email and issue with a solution on a High priority.

My mobile number-[protected], kindly please checks the history in the Samsung Service portal.

Respected manager and director of Samsung India Ltd. Iregularly use Samsung product and iam satisfied with that service. On 9th may 2017 i purchased Samsung Galaxy J7 prime (2017) model.
Iam asking you casually that my mobile phone will get nougat update or not. I[censored]pdate will come means please reply us when it will launch.
J7 users are much waiting for this update.
Thanking you sir

I bought Samsung tablet on 17th October, 2016 and it was still under warranty when it failed to restart after discharging on 19th June, 2017. I visited Samsung service center at Udhana Darwaja, Surat and submitted tablet for warranty repair under registration number [protected] on 20h June, 2017. Next day service center calls me and informs me that warranty cannot be provided because of physical damage. We visit the service center and tell them that there was no physical damage from our end and no mention of physical damage is made on the their own service report. At that time, they change their story and inform us that warranty cannot be provided because of water damage. As per the service center, the water damage is so huge that motherboard, display and battery have all been damaged but there are no external signs of water damage. Now we have not dropped the tablet in water so the excuse of service center to not provide warranty is clearly deceptive to avoid major repairs in the tablet.

I have also contacted Samsung India through their email support and CEO desk but they have refused to help us and are insistent on the story provided by their service center. It does not matter to them that their consumer center flip-flopped regarding their excuse for not providing warranty and there are not external signs of physical or water damage. If water damage is so huge that every component inside the tablet is damaged, then there should some visible signs external to the tablet as well which can be confirmed by customer.

1) this samsung power bank which I have received is not 25000 MAh, You had supplied only 20000 MAh
2) This power bank is not continue charging after 5 minutes.
3) This power bank is not sealed in samsung Brand

I am unable to generate tumi cover redeem code as pop up is not coming in my galaxy app

1.) Date of purchase :- 10th Of May 2017
2.) Date of activation :- 15h May 2017
3.) Date of registration on my galaxy application :- 15th May 2017
4.) IMEI Number:- [protected] & [protected]
5.) Registered contact number:- [protected]
6.) Invoice copy:- PFA Invoice copy

Note:- Your Samsung representative has not given the demo when we have taken the phone.So what happened I have restored my phone from my S7 Edge backup which is having my galaxy registration with [protected].Used my sim [protected] to activate my S8 Plus.So like this My galaxy app registered with [protected] number and phone has been activated with [protected].Its not my fault as no body has told me to how to use my galaxy app, when we buy high end phone like S8 Plus Samsung representative has to give us demo.It not happened in my case.In panic I factory resetted the phone again tried to register with my other number [protected].It all happened due to no knowledge of how to use mygalaxy app.So consider this as special case as I'm a Samsung die hard fan and give me my TUMI Case which is my right.

Respected manager and director of samsung india ltd. I regularly use samsung product and i am very satisfied with his service. On 2 june 2017 i purchased samsung galaxy j5 prime some of reason on the left side minor scratch come. Due to this the voice and fingerprint are not working. I go to service center he immediately told me that 1st you pay 4000 to new body then repair. I can't believe that kind of service samsung provide. I am helpless now sir lastly i complain on that platform plz do something. Mob.[protected]

Recently due to power fluctuation, my refrigerator stopped working, after lodging a service request [protected], a technician named mohan (Mob : [protected]) visited my home when i am at office, as soon as he reached my home he called me up and said that compressor has failed, i am surprised with quick call (Call in 4 minutes after reaching my home), i asked what made you draw to that conclusion,
He said i am expert i know what is the issue,
He didn't even looked at the electricity failures,
He collected 288 rs just for visiting.
I repeatedly asked, what is that check you done to confirm the compressor failure, he arrogantly said he know the compressor failed.

My question is
Without power supply how can we conclude that compressor is failed?

Customer id [protected]. My samsung refrigerator stopped cooling on 27 jun 17. Initially i was told to adjust the temperature. However since the compressor was not cutting in i spoke to samsung customer care who sent a technician. The technician declare the compressor unserviceable and quoted an astronomical figure for replacing the faulty compressor. He had no price list and said since he was in a hurry to leave i should contact customer care for the price. Third time customer care was spoken to and they said they have no price list and that i should as k the technician who suddenly produced a price list but demanded payment upfront before getting the compressor. On being questioned he made me speak to his service supervisor (Rajnish tele no [protected]) who said he will get the compressor but gave no firm commitment when the compressor will be procured. I spoke to rajnish on 28 jun 17 and now he claims that he expects the part to come in 1-2 days but is unwilling to commit. Further the compressor and repair charges amount to rs 10000/- and the compressor will have only a 3 month warranty. I want the refrigerator repaired at the earliest and in the interim a firm commitment as to when i can expect it to be repaired. Being in delhi it is unfathomable that they do not have the parts here.

Dear mr. Bhalodiya,

Thank you for sharing your email with samsung and providing us the opportunity to assist you.

We apologize for the inconvenience caused to you.

This is with reference to your email regarding issue multiple issue of your samsung a8 handset.

As per our telephonic conversation, we understand that the product requires physical inspection by the expert team. So, we would like to suggest you that kindly visit our nearest service center. Our service engineer will examine your handset and provide you to best possible solution from our end. Feel free to approach us if issue not resolve.

This type of mail come.
And give me satisfaction feedback form. Not intrest to solve problem only feedback is more important to samsung officer. Not any type of help do.
0 % satisfaction..

Samsung on5 pro bought from amazon on 1st october 2016. This phone is working very fine from date of purchase, but my headphone received along with this phone was not working for a change of this headphone i visited dee vee, model town centre for samsung mobile repair centre visited somewhere in february 2017 end. They changed my headphone but all the data wiped and software updating done by the agency and after that i reported on the spot that the phone is heating but they said that this is because of software update. But after a few days i again visited to dee vee for this problem on 18.03.2017. They took the phone and did all the tests and software update and said that the phone is ok but i am not satisfied, the phone is still heating. Again i contacted to customer care and they suggested that you visit another repair centre instead of dee vee, i visited to aditya infomcom pvt ltd, ashok vihar instead of dee vee, model town on 24.06.2017. After 2 and half hour they did all the process and saying that after all the tests and software update the phone is ok. But the phone is still heating. Please look into the matter and do favourable action.

I like Samsung''s mobile very much. I have mobilized every company''s mobile but Samsung seems to be the best. I now have Samsung''s three mobile phones. Always talk about Samsung buying mobile. Because it''s full confidence in its quality and service. But now days, I was buying Samsung''s mobile. There was some problem in it as it was to be hot but it was still running in it because because of my job I had to stay out mostly because time was getting new.Was out in 26-6-17 on the whole day in my hotel and in the evening I was watching the picture in my mobile, it was almost two hours'' picture. As soon as my picture was over.My phone had become very hot and after that some color on her screen began to appear ''I understood something new What happened? So I put it off and I thought it would be so, that''s why. In the morning when I turned it on, the display was black. Soon after completing his work, he came home. I had to face a lot of trouble without mobile. But I was still sure that the service center would be fine soon. When I went to the service center, I called for an hour after giving the mobile and showed a crack on the side of the display.There was no crack before giving mobile. Now how it came, he said that it was already when I asked what would have happened, then said that your pocket must have been buried in. It will be not in warranty.If I get it, then I refused and brought the mobile back. It''s a matter of confidence that you talk about it. The first thing was that when the first crack was not there then came later.And if the value is also kept in keeping my mobile in pocket, then its display is so weak that its display is so weak. If I had fallen off my hands, I would have considered it, but nothing happened like this.If this is not so, then Samsung mobile will not be used in the future. Nor would anyone advise buying it.
Thank you sir Tekender Singh
[protected]
Kota (Rajasthan)
Samsung On 8

Sir my mobile was not working properly since i was purchased it. I went to near samsung sevice center many time at least 15 times and i stay whole day. Yesterday i spend whole day at service center. They cheated every time and said that they have repaired it. But when i came to home and check it. The problem is same. They spend my lots of time and money. They are fraud to tell me lie that they have repaired it. Irresponsible and fraud people are there. So please resolve my problem please.

I am subhajit maiti. I bought a samsung galaxy j7 (6) in the year of september, 2016. After 2 months i am facing charging problem. So i visit the service centre near my house."the name of the service centre is"shivam mobile service centre". It is located in - post office road, street no 2, tarokeswar,, hugli, tarakeswar, west bengal 712410.1st time they changes my connector and data cable.. But the problem is not solved. After 15 days the problem arise again. So i visited again to the service centre. But they misguided me. They behave rudly with me. It's the 7th time i am visited. But they misguided me again and again. I humbly request you either change my mobile or solve the problem.
Plz contact me..
My mobile no is-[protected].
Mail [protected]@gmail.com.

Dear sir

This has reference to the complaint logged yesterday at the call center for the repair and checking of washing machine three times and confirmation of the executive number and confirmation sms too

On calling the number of the service engineer he denied and said he is on leave today. Understanding the situation we updated the call center today and they said another engineer would be allocated but no avail. Till now no confirmation for the last 36 hours.

Is this the speed of contact and resolution by samsung even when the customer is doing the follow up and paying for the visiting charges and parts replacement and labor for repair.

I guess what would be happening to people whose products are in warranty. This is the last purchase i would make for any consumer durables from samsung.

Pathetic response and bad action or no action taken

Can someone wake up and get the job done

Complaint no [protected] dated 26th jun 2017 and 27th jun 2017.

Today a message is received that your query has been resolved to your satisfaction without even attending the complaint.

What service does samsung provide. Closing complaints even without resolving.

Pathetic after sales and leave apart the apathy the customer has to face.

My name is mashoud ali, and i am using samsung galaxy s7 edge, samsung claims that the phone is water resistant, however yesterday my phone got wet in rain and i found that there was a water in my both front and back camera and censors. Today morning when i went to show my phone in samsung service center (Gayatri enterprise) and they said that water damages are not covered under warranty and i still have 4.5 month left for my warrant to get over, i need to have my phone get repaired asap without any charges paid to them because they have clearly mentioned that the phone is water resistant then there is notway that water can go in the phone. I called samsung customer care and they said that they will have their manager call me, but i have not yet received any call from anyone instead they gave me the reference number for my complaint which i filed. Below is my reference number.

Reference number - [protected]