Samsung India Complaints & Reviews

I am amit mishra i was purchase new phone samsung j7 same day after 2 hour no network in mobile i am visiting dealer name sri balaji mobile acharya niketan mayur vihar 1 he is telling go to service center i am going to service center but he's repair the new phone no replacement i am really disappointed with samsung services my mobile number [protected]

Dear mem/sir
I wish to acknowledge you that i am highly disappointed with the kind of hospitality and services being provided from samsung service centre in ludhiana.

I want to inform you that recently i purchased a j7 prime set in which the headphone jack is not working, earlier when i used initially for first time with earphone i thought the earphone may be not working thereafter again after few days i tried the same twice with alternate earphones but it doesn't work and it's just 2 months back i purchased this phone.

The service centre people are telling to get it repaired from them, but i don't wish the same. I need the replacement for this device immediately because getting it repaired just 2months back after purchase is not worth the brand image..
Thanks and regards
Sachin kumar
[protected]

I hv registered a complain about refrigerator on 30/05/2017 on ur toll free no after that i have received registered service no [protected] on same date. i hv followed it several time from ur jodhpur service center people & toll free no as well but till date i have not get rid of this problem. service people took Rs 280 from me.
kindly look in to it.

I ordered on samsung estore a mobile samsung on 7 pro on 8th june but still no updates. It's already 23rd june and they promised to deliver within 5-7 days as declared on site.
Call centre people keeps on telling me to wait when i call them daily as they do not have any updates.

No idea when shall i get my mobile even after paying in advance.
If i cancel, i do not expect any return. So i am just waiting.
Plz help
My phone no is [protected] and order id is[protected]
This is the site of which i ordered
https://shop.samsung.com/in/

Respected sir,
I have been registered a complaint about the refrigerator which is not working properly on 09/06/2017, the request no. Is [protected]. The complaint is that the food and vegetables that we keep in the fridge is getting frozen. The temp. Setting is -20 and 3. I bought this fridge on 20/12/2014. When i register the complaint they told me that i have to pay rs. 575 (500+75). I'm ready to pay the same.
One of the engineer visited my house on 12/6/2017 and ask me to off the fridge for 24 hrs., & i did the same, but still it is showing the same complaint. I call the service center a number of times but no response. I'm not able to use the refrigerator form last month onwards.

Please do the needful.

Gincy

Hi
My microwave is unserviceable since mar 17. I have been continuously giving complaints for the same. The complaint numbers are [protected] [protected] [protected] and [protected]. Despite repeated phone calls, complaints and false promises from the call centre, the product is still not working. It appears that the company is not interested in getting the product repaired and if that is the case then they might as well take it back.

Samsung india... Any hope of getting it fixed?

I have been cheated by the samsung service center (Service center - toll free number[protected]. There were some "current shocks" coming on the body of my washing machine, hence raised complaint. Some technician (Name : salman) got assigned, he came to my home and said.. Shortage in"inlet" valve. He had taken the valve for checking at service center but refused to return it back. He said, samsung service center will issue new valve and the same cost rs. 3200. I have paid the amount and he fixed valve.. But the issue didn't get resolved.. He called somebody in his gang over phone and made some connection change in mother board.

Post that the machine worked for two days and now its stopped completely. The service center charged me 3200+450 (Service charge).

Post this incident, when i checked the inlet price... I came to know that.. Its cost only 400 rs. I contacted samsung service center, they say they dont have my earlier service request. I tried to contact the technician and his mobile is switched off.

Currently my washing machine is not working as well, i have lost money too. Its a pure cheating.

I suspect this is done with the know how of somebody at samsung. Post cheating the technicians are changing mobile number as well

Regards
Rijo

Hi team

My name is akshay arora and registered mobile number=[protected]. Serioulsy m very frustrated with your services samsung. First of all go to the point i am using a samung galaxy s7 edge your flagship phone thats right samsung. My mobile is to purchase on 8 nov 2016 and your warranty till 7 nov 2017.
I am using this phone last 8 months on issues regading any problem in this phone i am very happy till date and past one week m facing issue a charging point is not working and not showing fast charger. I have to go to the your samsung authorized service center and phone is to submit for 1.5 and 2 days around. Your service center call me next day your phone is reapired and receive the handset, i hav eto received the handset and told me your customer care exective/officer your phone its ok and i have to change a battery, screen and a dug tape water resistent. I hav to said that only one charging issue you have to change 3 parts m shocked. (Seriously)
And till now m using this phone its ok no problem and yesterday in evening a rain is faiiling down and i left the my office aroung 5 min. More than 7 min your samsung galaxy s7 edge is in rain water drop lets only. After 15-20 min. I have to check my phone camera is not working and power button is not working and screen is also restart. I have again shocked what the hell with my phone. Today on 22 june 2017 i have go to your service center and show my phone she a girl said to me its a water damage your phone will be repair in cost/money. What the hell samsung are you mad to be saying customer is chutiya on my face. And your service center executive rudely behavier to me and said m not helping you at any cost.
My problem is clear samusng ya not. Ok i have to eleobrate more in details.
On i think 16 june i have a problem only a jack issue for fast charging and u have to change a screen and also a battery and most inportant a dug tape for water resistent. Ohh my god what a service u have to give a delight services to be customer what the # samsung and this time some water drop lets with rain my phone is to a water damage. Thats right samsung and u have to mention that s7 edge is a water resistent for 30 min under ok and my phone is in 5-7 min only not in a under water only in a rain drop u r getting my point. Then you service center authorized is not a doing a good insert a dug tape ok its fault on ypu sercive center samsung.
For a human being i am a bludy customer only for u samsung u have to given not a resolution.
On 22 june 2017 i call to your customer care and his person name is abhishek i totally disappoint your services i hav eto request to hering my call record. Your exective rude behaviour and saying m not helping you m really shocked.

Note - main points is that faulty is your service center m defeinetly sure.
Its a fake services i have 56k used in this phone and your services fake.
Please help me to resolve this issue and revert fastly.

Then u have to not helpful to me i have to go consumer court with the petition file on yor samsung service center and also your samsung.
Really u have to provide a fake services.

U have to mention on your site water and dust resistant ip68
Water and dust - resistant
Note = this line mention in the smausng website the galaxy s7 and s7 edge go everywhere you go.in the rain, the shower, or the pool. Up to 30 minutes or 1.5 meters under. We've also worked out how to completely seal off the inside components while keeping micro usb ports, earphone jacks open this line is to be mention on your site thats right samsung and u have to given a commercial adds.
Whats the # samsung seriously m sure its a service center fault.

And my not using this phone u have to repair that i want a new phone with seal packed ok samsung.
Tommorow i have going for a petition file in a consumer court and customer harassment file also. (M woking in a telecome sector airtel seriouly samsung u have to pay a money or a new phone)

Bill number=[protected]
Model name=sm-g935fzduins
Serial number=rz8ha0xc17w
Service center= we care rohini delhi-110085

Reagrds
Akshay arora
[protected]

I am s. Elangovan and i bought a abovesaid tvv on 27.2.2016 at samy elecyonics, kumbakonam, thanjavur district. For the past 5days a horizontal line appear in the screen. So i am contact with your customer care service and yesterday service engineer came to my house and he inspect the tv and told that the panel will be damaged and the cost of new panel is ruppees 25000. If you give the money i can change the new one. I belive samsung company is a branded one so i prefer the samsung tv. I am a middle class family and not spent the repair charge of the above said money. Before purchse of the tv i dont know the warranty period is only the life period of the tv. After purchasing your samsumg tv is under repair after only the 16 months i am personally affected and whatever you can do it i am invited. Take necessary action at the earliest

I ordered on samsung estore a mobile samsung on 7 pro on 8th june but still no updates. It's already 22nd june and they promised to deliver within 5-7 days as declared on site.
Call centre people keeps on telling me to wait when i call them daily as they do not have updates.

No idea when shall i get my mobile even after paying in advance.
If i cancel, i do not expect any return. So i am just waiting.
Plz help

Hi,

I am really frustrated dealing with samsung again,
I have bought the samsung galaxy s7 edge, blue coral 32 gb, from samsung india estore on 15th june 2017, because there was the promotion running that apply coupon code freewc and get a free wireless charger (Screenshot attached).

The coupon code got applied successfully and message was displayed "congratulations! We have added free wireless charger along with this order" (Screenshot attached). Today i have received the package but there is no free wireless charger.
As there is no response for my mail (Screenshot attached). I am proceeding with this complaint.
Please help deliver the free wireless charger as promised before the purchase or help refund my money.

I bought samsung galaxy s4 3.5 years back, and every year my battery swollen. Im a woking guy. So i dnt use phone while charging or overcharge. But what is wrong. This flagship galaxy s4 cost me 32000 rs. After tht the consumer seek a best quality produst. Im highly disappointed, the warrenty cover months but battery swelled up takes year in my case. God its my third battery., and is swollen so big. I followed every thing tht samsung service centre says. But nothing can give me satisfaction. Now after 3 years i rooted my phone cause im a programmer. Battery alone cost 1500 rs, and i already bought 3 of them. And i already spend almost 4500 rs for battery alone.. What is wrong with this world. Everything is corrupted i think.. Im disappointed after buying so costly phone. Refund is all i seek. Help i[censored] find this reseaonable.

5 times complained nos.[protected], [protected], [protected], [protected], [protected]. Dt14.5.17, 18.5, 26.5, 6.6, 15.7.17 respectively to there call center every time people came from there service station at baroda. But could not repair my ac instead created another problem in it charged rs.1100/- including service charges, spare parts, and cartage.
The complain was ac starts normal after cooling for 10 mts. The compressor stops and it again starts after 20 or25 mts. By the time room become hot again this cycle continues. And this complain still persist.
Samsung service station name is prs services (Baroda)

I am having a samsung double door refrigerator. It is not working for last one week. (Both freezer and bottom door). I reached out for the service centers but no response. Please do the necessary to avail the service men as soon as possible. The nearest service center near my home is at kottarakara, kollam, kerala. The same complaint has occured earlier and it took about 2 months for your men to attend the complaint.

As regular customer of samsung company they provided me the exclusive offer of samsung smart club but whenever i wish to use them there is no availability of coupons for example bookmyshow movie coupons. Last 1 month i have tried for these coupons but always showing there is no coupons try after some time. I had complaint about this matter but they regularlly mail me that as soon as the problem resolved we contact you and inform you.

I have 32gb samsung memory card which i bought 2 years ago and now it is not working properly... Time to time it itself form 1200 thousands of file which is not deletable even it cause many problem in working of my phone also. I am so frustated in having this memory card. If it is of 4gb or 8gb will throwit bt it is of 32gb... So help me what to do with it or how to replace it and where in faridabad. Email - [protected]@gmail.com

Hi.. We have pre-booked samsung s8 mobile and was assured to get wireless charger. We have shared the invoice recieved from flipkart and other details, which we have requested but till date nothing has been done and infact samsung team has stop responding to the emails also.

They are very unprofesssional as we have raised complaints in samsung but not a single person has contacted us.

When charger is connected for charging, phone is automatically connecting and disconnecting charger and giving sound "to-dung — 2" since last one week.

The mobile also had a display problem when it was purchased and display was replaced (With in 20 days of purchase) at jamnagar.

Very bad product.
I think i had bad decision of purchasing samsung

I've purchased samsung galaxy s7 edge on 6/09/2016 samsung is offering one time screen replacement only for rs 990 for handsets purchased on and after 31/06/2017 then what's the benefit for loyal samsung customers if they provide offers for the buyers who bought the product for even a lower price ie 50900 i've purchased the product for rs 53000 samsung should respond to my complaint my email id is u. S. [protected]@gmail.com

My micro oven has been given to coonoor service station past 10 days no response in giving back after repairing it, no pick up of the oven from my home is available, a service person found the day he attended the complaint but unfortunately they don"t have spares. Staff expressed spares to be brought but only god knows when this is resolved unfortunately iam having all the house hold items of samsung what is the solution please help me out