Samsung India Complaints & Reviews

I had a pink line on my screen which is common issue on s7edge since the screen was cracked on my phone and got it replaced in samsung service centre yelahanka and after that due to poor service and fake items from samsung my phone is malfunctioning the volume button and recent button is not working.. I am fed up of waiting for response. My phone is still under warranty. Worst product. Need my money back...

I did many time complaints for my mobile handset which is purchase before near about 2 month but till date my problem is not solve
Samsung executive call me but not solve my problem they are ignore my problem they are not clearly and not with respect talk with me.. so i want replacement of my Mobile handset
So my have request solve my problem

SACHIN KUMAR
[protected]

Good day
I was hijacked at gun point on the 15/06/2017 and thy did not only take my car, money but also my new s8 witch i only had for two weeks. I did try and track it but to no luck it cannot be tracked. What the hell the phone is registered and the gps tracking was on.
I hope there is a why that you can block the phone from your side as it will brake my hart if someone else can use as it was stolen and not insured
The phone details
Samsung s8

Code on box
Sm - g950f
+358957/08/060532/1+
Color : midnight black
Ps : this was a great phone till thy stolen it and would of loved to get it back

Hope that you can block it
Regards
Garth

I am rohini raina i brought a samsung j7 on 28/11/2015 imie /seral [protected] at starting it has an issue of camera blur and scratch on camers mirror i visited the the service cnter and they told me tat it is a defected piece and u have to change it within 5-6 day after borrow and i told them please replace the phone with new 1 but they din'nt agrree without resoving they give it back to me bcoz i hv spend 150000 so i keep the phone and kept using it but now its out of warrenty it giving many issue like autolock for hours camera blur and moreover now 1 more issue i kept it for charging for 5 minute after 5 minute what i saw the black screen and it not showing the screen its ts sound system is working well. Then i visited the sevice center and the told mee display karab ho gyi ha may b apne isko gira diya tha kahin butasa kuch hua ni jab b vo gira ha on hua ha... Now since it is out of warrenty they are charging me 3700... I want ask a question firstly it was defective piece now i hv to spend 3700bucks more... Nd moreover samsung company phones get damaged after 2 years automatically... I want them to look at the matterotherwise hv to raise the complaint
Rohini raina
Email=[protected]@gmail.com
Number [protected]

I bought the new s8 samsung from poorvika chennai on 14/06/2017 and faced a lot of issues with the phone and called the customer care and checked the phone through remote and confirmed that the phone had hardware issues.

Informed me to go the service centre, i handed over the phone to the service centre and they said they will replace the phone.

When tried calling them no response so called the customer care and no one gave me a responsible answer.

They are not replacing the phone and keep me waiting.

Samsung service number : [protected]

Purchase invoice number :si/ekk/3940

-i had bought samsung s8 plus 128gb in samsung e shop with the emi payment as option with the icici credit card for rs 74900/- for 12 months.
-my order number is[protected] i had bought the device on june 6th 2017
-i got the statement from the bank saying to pay the full amount and i had called the samsung customer care saying the it had not converted to emi but they had informed me that it will be converted in 4 to 5 days but it didnt happen and i called them saying that it is not converted after 5 days but they informed me that they will see the amount will be reverted back.
- i had called them 5 times regarding this but they informed me that it is not in our hands we will see it is resolved but my payment date of credit card bill is on 26th of june 2017.
-it had been 17 days i had complained but no response.

My j7prime (Sm-g610f) has charging drop issue. I am facing this problem from almost 5 months. It charges 94% than after it drops back to 90% i am already contacted samsung so many time's so many time's visited samsung carecentre almost 4/5 times
I leave my phone for repair in service centre so many times
But now i will not go anywhere now i just want my my phone should be replaced... Other wise ill go to the consumer court... Replace my phone or just be ready for court... Case
Here is my contact no.-[protected]
Email i. [protected]@gmail.com

The battery of my samsung a5 2016 mobile got swollen up and there was no physical damage done to the mobile. The mobile works fine when connected to the charger but as soon as i remove the charger the mobile gets switched off. To resolve the issue i went to the samsung service center in guwahati but they refused to resolve my problem stating that the mobile is physically damaged and now it is not under warranty period. I also had a conversation with the customer care but they also refused to provide replace battery as swollen battery is not under warranty but this statement is not mentioned in terms and conditions for warranty and the customer care representative also agreed to it. Please help me in getting the battery of my phone replaced.

My mobile had a problem wherein audio wasn't clear and i took it to samsung service center at sakthivel electronics address : da complex, 7th street, gandhipuram, coimbatore. I was told there was a problem in speaker and that they would service and replace the speaker. I was charged rs. 450/- for which i was not given any receipt. To my utter dismay the problem for which i approached the service center was not solved. When questioned they said they had changed the speaker and flashed the operating system and the amount paid was for that and could do nothing more to clear the audio. I am filing this complaint against - the attitude of your service center by charging exorbitant rates without any receipt and not fulfilling the need of the customers and trying to justify the charges by saying that they had done services which were not called for. We have been using samsung mobiles for the past five years but the attitude of your service center has made us rethink.

Dear team,
We have a samsung front load washing machine
Model number - wf1600ncw/tl
S/n - h0355pafa00938r

We have raised complaint#[protected] on 19th june'17, however no engineer has visited till date.. This type of pathetic service is not expected from a brand like samsung. We have received below sms

Dear customer, service engineer mahesh, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-samsung[protected]

This engineer is giving us false commitments since 19th june but till date have not visited for this call.

If this case is not looked into, we are bringing this machine to your service centre and we want refund of this machine.

Regards,
Sujit kalbhor
[protected]

I am purchased samsung j7 mobile on 13.06.2016, after 6months the mobile screen was full blank problem and solving the problem through service center and again this problem coming after one month and again iam going to service center and resolving the problem, but repeatly the mobile screen blur was occur.
Worst manufacturing, worst service, i am waste of my money.please rectifying that problem

I have always been a loyal samsung customer using all samsung devices. I bought samsung s7 edge smart on 11 sep 2016 for 53000 and the one time screen replacement offer is available for everyone who bought it on and after 1 october 2016. I now have my s7 edge screen broken now the new screen charges are 16000 as i have checked. I feel very disheartened as i have always bought latest of samsung phones like s3, s6 edge and now s7 edge no matter what price they come with, but i am not considered eligible for the screen replacement offer although i have bought the phone at a higher price than those who bought it in october 2016. I would be really happy if my request is considered as i have always been a samsung loyal fan.

I have purchased one samsung 43 inch samsung led tv (43k5002) on 21st sep 2016 and it stopped working on 27th may 2016. I have raised one complaint with samsung (#: [protected]) and till date the complaint is not rectified from samsung and i am not able to view my favorite shows

I have called samsung service center many times and wasted my valuable time and energy speaking to many executives. Later i have been told by a customer service team leader (Call with samsung customer care on 22nd jun @ 8:30 pm) that i brought a sub-standard tv model which samsung wont recommend to customers.

Sir my question is if it’s a sub-standard model and parts are not available then why the same has been sold to me through a samsung dealer. Now i am facing below issues from a “reputed company like samsung”

A) purchased a tv which is sub-standard as per your own standards
B) absolutely no service support from your customer care center
C) parts availability issue (I will face more issues as time goes; your own service center has confirmed that being a product not sale-able in this country service as well as spare parts support are not available even if your service center intent for such parts it has to be specially manufactured and imported from different countries)
D) no after sales service
E) when your service support center is contacted no proper answer or assurance was given to me as a customer.

I view of the above i am made to understand that i had purchased a sub-standard product with no performance warranty from your company. My request is to either replace the above faulty product with a new performing model of same size or reimburse the money paid by me for the above product.

In fact my call with one mr pramod. [protected]@partner. Samsumg was heart breaking. Samsung should understand that indian customers paid their hard earned money to buy this product and they should treat customers fairly

Have purchased a fridge on December 2014. 3 times have complained about water leak from the bottom of door. ID [protected]. Standard advise given by call center, but no solution to problem. Once my wife slipped and fell. I need a permanent solution to this not just a temporary guidance.
It is disgusting to have the same problem with no solution and this is not Samsung service/product.
In the last 40 years I have bought 5 refrigerators and never had such a problem.
Thanks Acharya.
LL. +[protected] and (M) [protected]

My Samsung washing machine was not working. I RAISED request all most 25 days back. Still not resolved. No one visited my home. I am contacting support several times but same answer. It is wasting my time and giving more frustration. I trusted and invested money. Now it is giving punishment. Who will pay for my wasted time and frustration. This frustration is also causing health problems. I invested money. Product not working. Even no one visited home. My time is getting wasted. I request to take necessary actions.
Following are two messages received from Samsung.

Thank you for contacting Samsung. We hope your query was answered satisfactorily. For future reference kindly quote [protected] at 180040-SAMSUNG[protected].

service request [protected]. For support please call 180040-SAMSUNG[protected]

I have a Samsung 496 litres refrigerator. I have complained about the same not working on the 20th June 2017. Service person came and said parts to be changed. Promised to come next day. Thereafter he keeps mentioning today tommorow, broken parts received, etc.

No resolution in sight. Am repenting the purchase of a Samsung product.

Need to make all aware that the sales is good and after sales support really sucks. Not at all recommended to buy any samsung product. Do so at your own risk. Huge Risk.

I have purchase full hd tv, 32 inch as on 14.06.2017.

But till date company's engineer doesn't installed tv at my home

I have registered complaints as on 14.06.2017, complaints reference number is [protected].

I have continuously 2-3 call per day to samsung care on[protected], but doesn't give responding from samsung site

So humble request to solve as early

With best regard
D. K ram
Kutch-gujarat
Kothara-370645
Mo.[protected]

My samsung model number sm-j200g/dd date of purchasing 7th of january 2017 mobile was stolen on 21/07/2017 at daltonganj about 8 pm. The imei no. Is *354919/08/870476/5*. Battery number ebbg360cbn. S/n ya2hb292s/2-b
Kindly take necessary steps to block the my mobile phone as soon as possible.

Thank you
Mr. Ashutosh singh
Address-nachap
District - saran
Contact number -[protected]

Sir,
I have complained several times about the repair of my waching machine on ur toll free no.in pune i. E. [protected].
But despite several complaints the technician not reached or called me for the repair of my appliance.
Therefore i am not satisfied by the the service provided at ur end and request to take the issue at the earliest and sort out the problem immediately.

Hi team

My name is akshay arora and registered mobile number=[protected]. Seriously m very frustrated with your services samsung. First of all go to the point i am using a samsung galaxy s7 edge your flagship phone thats right samsung. My mobile is to purchase on 8 nov 2016 and your warranty till 7 nov 2017.
I am using this phone last 8 months no issues/facing in this phone i am very happy till date and past two week m facing issue a charging point is not working and not showing fast charger. I have to go to the your samsung authorized service center and phone is to submit for 1.5 and 2 days around. Your service center call me next day your phone is repaired and receive the handset, i have to received the handset and told me your customer care executive/officer your phone is done and i have to change a battery, screen and a dug tape water resistant. I have to said that only one charging issue you have to change 3 parts m shocked. (Seriously)
And till now m using this phone its ok no problem and yesterday in evening a rain is failing down and i left the my office around 5 min. More than 7 min your samsung galaxy s7 edge is in rain water drop lets only. After 15 min. I have to check my phone camera is not working and power button is not working and screen is also restart. I have to again shocked what the hell with my phone. On 22 june 2017 i have go to your service center and show my phone a girl said to me its a water damage your phone will be repair in cost/money. What the hell samsung are you mad to be saying customer is c on my face. And your service center executive rudely behavior to me and said m not helping you at any cost.
I have to elaborate more in details.
On i think 11 june i have a problem only a jack issue for fast charging and u have to change a screen and also a battery and most important a dug tape for water resistant oh my god what a service u have to give a delight services to be customer what the # samsung and this time some water drop lets with rain my phone is to a water damage. Thats right samsung and u have to mention that s7 edge is a water resistant for 30 min under ok and my phone is in 5-7 min only not in a under water only in a rain drop u r getting my point. Then your service center authorized is not a doing a good paste a dug tape its fault on your service center samsung.
For a human being i am a bloody customer only for u samsung u have to given not a resolution.
On 22 june 2017 i call to your customer care and his person name is abhishek. I totally disappoint your services i have to request to hearing my call record. Your executive rude behavior and saying m not helping you m really shocked.

Note - main points is that faulty is your service center, m definitely sure that
Its a fake services i have 56k used in this phone and your services fake.
Please help me to resolve this issue and revert asap..

Then u have to not helpful to me i have to go consumer court with the petition file on your samsung service center and also your samsung.
Really u have to provide a fake services.

U have to mention on your site water and dust resistant ip68
Water and dust - resistant
The galaxy s7 and s7 edge go everywhere you go.in the rain, the shower, or the pool. Up to 30 minutes or 1.5 meters under. We''ve also worked out how to completely seal off the inside components while keeping micro usb ports, earphone jacks open this line is to be mention on your site thats right samsung and u have to given a commercial adds.
Whats the # samsung seriously m sure its a service center fault.

And my not using this phone u have to repair that i want a new phone with seal packed ok samsung.
Tomorrow i have going for a petition file in a consumer court and customer harassment file also. (M working in a telecom sector air tel seriously samsung u have to pay a money or a new phone)

Bill number=[protected]
Model name=sm-g935fzduins
Serial number=rz8ha0xc17w
Service center= we care rohini delhi-110085

Regards
Akshay arora
[protected]