Samsung India Complaints & Reviews

My samsung galaxy a7 is just 10 months old, i am facing battery problem from last few months. When i remove my back cover i found that battery is swelled and because of that my glass cover is damaged. When i took phone to the service center they said its not covered in warranty even when i called customer support desk they said to me that"i overcharged my phone" may be the popular samsung don't know that when phone battery is full smart phone automatically stops charging (Applicable if samsung know the meaning of smart phones). It is totally a cheat with customers if this is nokia/apple they might change the whole phone. And samsung told batery price 2000 while it is available on under 500. What does then mean to buy 27000 rs. Phone.

I had ordered my phone on 9th june 2017, while placing the order it stated that the product will be deliver in 2-4 days, but yet, i have not received any tracking status for the phone. My order number is[protected] for samsung s8+.

I have called their support coordinators and they are only consoling grievance for delay of the product rather than providing any details for the product neither providing a way to cancel the product.

I bought one above mentioned tv and after running it for ten days i noticed spots at two places at the bottom of the screen on two sides which looked quite a snag. I reported the matter with samsung india vide registered service order no.[protected]. They send two persons to verify the issue and found my complain as valid but are non committal to my request of replacement of the tv... They also confirmed that the total running hour of the tv is very high which is not possible for a tv to run within one month.

I feel cheated and totally surprised that how can a dealer supply an old tv in name of new one when it's so costly material.

Kindly look into this matter and help me get my faulty tv replaced.
Thanks,
Ks dev

My name is dhawal beohar from jabalpur (Mp). Purchased my phone (Samsung galaxy s7 edge) on 26/09/2016 from abhishek electronics, jabalpur (Mp), my phone has a malfunction as in form of pink-strip in lcd display, company accept it and advised to change the display unit. As the phone is under warranty it has to replaced free of cost but later it refuses to replacement/repair of screen of mobile phone under warranty cover with excuse of dent in volume button.

Purchased item bill detail and receipt from customer care center is enclosed

I submitted my samsung phone which is under warranty period due to some malfunction in samsung customer care twice but they cud not repair it they say they had repair it but the problem of display flickering still continues when i brought the phone back home. I even called samsung but could not get any solution from them.. I called the customer centre where i submitted my phone even they do not seems to response properly not givin much information. I therefore would like to complaint about the customer service centre dibrugarh, addam, pin 786001 aboit their bad service and unsatisfied response

Some days before we bought a samsung double door fridge worth rs.85, 811and when the installation people came to home they missbeahved with us they are now denying to install the fridge so now i expect the full refund of the amount i paid for the fridge or else samsung service centre bhubneswar will be eligible for for all kind of legal actions as this was pure indecent and unprofessional behavior
The following bill of the refrigerator is attached below
Model no. Rs51k5460sl
And along with that there was a 24inch led tv free that was also not delivered to us
I request full refund of the amount.

Despite repeated reminder no technician visit for over 8 days and counting for a refrigerator product, its totally frustrating and unacceptable sla. I have logged a complaint at customer care on june 7th to no avail despite numerous attempt to remind on the urgency. My compliant number is [protected]. Later they changed it to [protected] dont know why. Food is getting exploit due to negligible cooling and this is a recurrence of the problem which was attended 6 weeks back.
Amit

I brought 32inch tv on 31may 17 from then onwards i hav been continuously contacting customer care for installation bt evertim they say they would send engineer n they contacted me bt phone is not reachable bt i hav miss cal alert n i dont get any sms. Only on 10 i got a cal from silliguri n said he would cum on 12 bt no sign of him or his cal. Plez help

Samsung company is selling s7 edge mobile by telling that it is ip68 water and dust resistant in 1.5 metre for 30 minutes but it is cheating by telling water damage when warranty is claimed
Sir i face some problem in my s7 edge in month of february and visited the service centre they told me that motherboard problem then they solve it and gave me after that my s7 edge slipped from my hand in water basin and some sensors are not working then i again visit the service centre there they refused to give service in warranty they are telling that it is in water damaged and warranty void after that i confirm them that your company ian telling that it ip68 water resistant upto 1.5 metre and for 30 minutes then they received the device since 20 days back they are not updating the service status of my device please look after the matter or i have to knock the door of consumer forum as to get the justice hope you will take need full action as quick as possible
Thanking you
Anil kumar bhuyan
Berhampur

My mobile no [protected],
Mail id - [protected]@gmail.com
Service request no[protected]

Requesting you to change my refrigerator with new one...
No one from company looking seriously with the problem.
If company will not changing it then just give money back to me...
I am not at all satisfied with the company service & product also...

Date ;[protected]
Clinet number: [protected]
I was ordered 64gb samsung memory card from superb online website

I was received product successfully delivaried but product was duplicate product was delivaried, when i was insert sd in to mobile it displaying to remove sd card or formate sd card, and it seems memord card was slightly different when compairing with orginal memory card

So please take action regarding this issue

Refund me

My samsung washing machine is not working since 1st june (Under warranty) and my complaints # [protected] and [protected] on 1st june'17 and 7th june'17 respectively were not addressed till date. They do not bother to update the status. I am fed up with samsung now. Their service centres are giving routine replies and not giving any definite date/time limit to address this issue.

I had sent one mail to their customercare but that also went into a black hole!!!

I will definitely not recommend any samsung product to any one...

Pathetic service with pathetic products.

Last year i purchased a samsung single door refrigerator, only one year refrigerator work well now the compressor is the faulty, samsung representative visited on 12 june 2017 & told me your refrigerator will repair. Now the technician call & told me the compressor is not available it will take some time to restock. I never thought that the service of samsung will bad but now i get it, never purchase samsung home appliance.

Order no [protected], both power bank and bluetooth are duplicates so not warking preperly, i[censored] r trying to cheating with ur customer them ur company abolished with in a short period, now what i do with this power bank and bluetooth please give me suggestions to a further dear with u, i hope ur should be consider my case, and give my original and good quality power bank and bluetooth, thanks

Hi,

I have purchased refrigerator on 12th june 2017. When it reached at my place from the samsung dealer. It was not working. Three hour i have waited and and tried but no luck. Whole night my family could not sleep because of harassment. I paid 40000 for that fridge.
On 13th june i complained demo team came to my place he said technician wil come. Technician came to my place at evening he said this is totally dead both pcb needs to be change. I was fully harrassed by samsung product and team. He said he will come on 14th june at morning. But no one came. Today at 4.30 one technician came and said pcb needs to be change that i already know. I was thinking technician will come with solution but he said he did not have the information regarding psb. He said he willcome tomorrow.

On 13th evening i called to customer care for complaint. I said to the executive please transfer my line to voc. He said please tell me your concern than i will do the needful. I explained all the story. He said wait he is transferring the call afetr the 2-3 mintues hold he said his seniors are buzy. I will arrange the call back. By eod you will get the call. But i did not get any call yesterday. Today i called to customer care he said software is updating. Will arrange the call back.

According to samsung was good brand now product and services has proved me wrong.

I am not happy with the product and services. Totally dissatisfied and harassed.

Please provide the ceo or md or any senior person email id so that i could escalate this matter.

I am also running the call center. I know the value of service

Varun mittal
And

I lost my mobile phone on 09/06/2017, it was stolen by a mobile thief. And want to block my mobile because it contains lots of important documents. Please block my mobile number by which i can avoid trouble.

My imei numbers are. 1. 358213/08/041771/7 & 2. 358214/08/041771/5
My alternate contact number is [protected].
Please note it and proceed accordingly.

Thanking you
Sourav paul.

Hii,
M purchasing the samsung c9 pro handset from last month from day one m facing charging issue m going to samsung care and submitted my phone on dated 09/06/2017 he will tell me that ur phone will be return back after 3 days but still phone is not repaired plz provide us some solution otherwise will going to cusumer court..

Work order details
Work order no= 25615
Model no smc900f
Service center address= 1st floor nagpal complex opp drm office bikaner
Service center contact no=[protected]

Tikam chand
[protected]

Sir,
The ujjain's samsung service centre i. E. Palak agencies try to make me fool when i go to them to repair my phone samsung galaxy s3. The phone was not reading the sim in slot and rather than solve this problem they just update the software and made the bill of rs 230/-. Even after that the problem remain the same. I am also sending you the bill vide attachment. Moreover the staff is not providing any bills to the customers and says hamare system me sara recorf rhta h. When i emphasise then only they provide it to me. Please take some strict action otherwise no body will have faitj in samsung and it may loose its brand image due to the cheating behavior of the staffs of palak agencies ujjain. Amarrndra pradad yadav

Dear. Sir /madam
Mera complaint hai ke samsung model no — rr19m1822b2/hl
S/n. 03u24paj400927v
Refrigerator ke body me dent hai maine complaint kiya tha 31may 2017 ko company ka engineer 1june 2017 ko aya aur bolts hai ke water botel girne ki wajah se body ko dent pada hai jabke a is a bilkul nahi hai uske bolne ka tareeka itna kharab tha ke main shock hogaya wo apne aap ko ek technician nahe balke samsung company ka maalik samaj raha tha aur hamne complaint karke usse pareshan kiya usko karne me pareshani horahi hai to wo salary kis kaam ki leyta hai aur dent ki jaghah pe ek white sticker laganey ko kahta hai aur refrigerator ek bar leliya tho body damage hogayi to company'uski zimmedaari nahi legi
Chalo uski baat maan bhi letey hain water bottle girne se body ko dent agaya
Bhai kisku chutiya banare tum log water bottle ka weight kitna rahega agar weight raha bhi tho new fridge pe dent padta kya
World famous samsung company ke itney poor quality hai agar tujhe mere fridge ka solution nahi mila tho samsung
Company ku pura bulley me mila detun
Maaka bhosda samsung company ki aur maaki chuut samsung company ke technician no ki salon agar mera refrigerator ka problem resolve nai karingey facebook pe youtube pe samsung company ka fraud duniya ke same launga

I have samsung j2 pro its serial no has rz8h71msowy. I was visit done at grover computers electronics opp bajaj photostat, jagadhri road yamunanagar 135001 haryana asc code 3388994 on date 9.6 2017 i was given my mobile for repair his switch on key not working. That he repaired also said we are replaced required parts. But after 4 days i have getting same problem. [protected] plz do need full.