Samsung India Complaints & Reviews

My nam is roshan mobile no [protected]
My galxy j5 phone i broght it last year unfortunatly batery of it is not working i went Sion, ghatkoper, ulhasnagar all suggested me to buy it from local shop but i found duplicate batteries on local shop, on may 15 2017 ulhasnasr service center in tilson market promised me to provide the same may days they kept me on waiting after i called they told me its imposible us to get you buy is from local shops.after getting fedup.on 28 may called on samsung helpline they informede your request for the betery has been cancelled 3 day after the registration.from where will i get a geniun samsung batery???

Tarkeshwar shaw purchase a samsung mobile a510 - black, rs.21900/- on before 5/6 months.

Unfortunately i am facing a minor problem in my handset, i went service center for defective set, but service center does not entertain my case in spite of have warranty period.

So tell me what i can do???

Please solve this at the earliest.
Name :tarkeshwar shaw
Cont:[protected]

Hello Sir,
I am Shaukath from Tirunelveli.I bought a Samsung S7 edge handset on 27.09.2016.its been around 8 months since the date of purchase.My device was good till may 8 2017 midnight.When I got up on 9th may, I saw few horizontal dark gery lines in the display with tge low screen brightness, If the brightness is set to high those line disappear.So I took it to the nearest Samsung service centre(Redeemer electronics).They examined my device and said it can't be done through warranty because of minor damage on the rearcase.
This is my second Samsung S7 edge facing screen issues.Last one shows pink lines and returned it.2nd one also showing grey lines. Unsatisfactory product.
So I spoke with Samsung customer executives.They also said the same thing.But the problem facing in my device is not because of the damage.It is purely a manufacturing defect.As I went through lot of studies online.I've seen many S7 edge users facing the same issue.You guys are just trying to escape from us by blaming the damage of the phone.
Such a shame from a reputed company like Samsung.Even I asked service engineer(Dhinakaran) about this.He said I can't say anything without opening the device.Then how could you say it's my fault. Even he can't say why this problem exist and where the problem is in display.Is this the way you guys answer to customers.
Buying a phone for Rs.50900 isn't easy, and again you are asking Rs.22000 for changing the display.Instead of spending 22k for screen replacement i would have buy a new phone.
I am struggling with this problem for 20 days.Even my mobile was in service centre for a week.My service number was [protected].And my registered mobile number is [protected].And my mail ID.is [protected]@gmail.com.
Registered too many complaints still i didnt get any satisfied answer.You can't point my device damage and escape from this defective product.Its annoying using the phone with full brightness.I am totally fed up with this device.I request you replace the screen for the free of cost.
I have decided to file a consumer complaint for your defective product and for worst customer service.Its my final request for free replacement.I have already spoke with Mr.Rahul, Narendra Singh and Deepak Bailwal.
Highly unsatisfied with this product and fed up speaking with your customer executives.Kindly do something for the betterment of customers.If your product can't satisfy the customer for atleast 1 year, it won't be a successful product and such company will not be in top for long time.Awaiting for your reply.Kindly mail me positive reply.Hope you will help me.
Note: I have enclosed some image proof
of this complaint by many
users.None got the solution.Only
few got replacement

And screen shots of mails which I
have sent to samsung and i received.
Thank you
Regards,
Shaukath Ali Kamil. S

Dear Samsung CEO,

Brief about the issue.
I purchased a Note 5 phone on[protected] with the high trust on Samsung. I am using this phone for Official purpose.
Initially it was working well. But it was started giving me a trouble of Battery Drain issue on 11/2016. So I gave my phone for service
on[protected] at Smart communication which is located in Salem, Tamilnadu. They checked and found there is some issue with Display and Battery
and they said We will get this replaced within a warranty and they fixed it as well.

Coming to the Current situation My mobile again started giving me an issue on of Hand Touch is not working but the S-pen is working.
I visited the same service centre and diagnosed and found there is some issue with Display and it will cost around Rs.10000 and have to pay from your pocket.
Because it is now out if warranty.

Dear Sir, Tell me a solution, as a customer i paid my hard earned Money of 52000 and within 10 months your trustworthy product gave me a first trouble and fixed
within the warranty and after 5 months again similar issue and now it is out of warranty and have to pay Rs.10000.

This is ridiculous and kind of dishonesty action that you are burdening the customer for asking to pay the cost for a defective product.
I am very much dis-appointed, depressed and so restless. In other words i feel like i am cheated/Robbed by Samsung by the Waste Product.
This kind of product you are naming it as Premium phone but it is unable to survive for 10 months continoulsy.

Finally, we are the sacrificial Goat as have to pay 10000. You may not be able to understand as How hard is earning a Money in India.

Need your intervention to fix this issue.

Detail of the phone.
Model : Samsung Galaxy note 5 Dual sim 32GB
Serial number : [protected]
Bill Number : [protected]
Service center : Salem, Tamilnadu

My Details(Customer)
Name : senthilkumar
Contact number : [protected]
Purchased Date:[protected]
First issue :[protected]
Second issue:[protected]

Service Center Details:
Location : Smart communication, salem, Tamilnadu. 636016.
Service manager: Saravana Kumar. +[protected]
Area Manager :J.Bharathi, +91 [protected]

Regards
Senthil
[protected]

Hi,
From day when I buy on8 mobile phone I didn't get solution till now.

Service centre change motherboard and reinstall software several time but faulty mobile phone issue is not resolve till now.

As I called to customers centre they are asking for job no but service centre is not ready to give us same now what is the solution for that I don't know. Service support is very pathetic of Samsung nobody want to listen or understand your mobile problem and solution is next to impossible.

I am pasting my email here which was sent to Samsung but not response.

Good afternoon Mr Hong,

Hope this email fine you well.

Sorry to bother you for such a small issue for Samsung but "Big Issue" for me.

Samsung slogan "Imagine the amazing things we can build" is making my self to think about its quality and services for long time relationship by in my case everything is shattered.

I am loyal and continue user of Samsung Brand and in my family and circle i would always suggest Samsung Brand only by knowing its quality and services.

But unfortunately, myself is suffering from the issue and the team from Samsung behaving normal (i believe there are many customers who facing same issue so might be its not new for them) but of course it is painful for me as i have invested the amount.

I am facing overheating issue and APP permission issue which was rectified earlier by your service center but now again same issue occurred in the phone for which your team is asking me to visit again at your so called service center.

Being as a working woman, you can understand that, i don't have such time to spend at your service center with no fault of mine.

I would request you to arrange the replacement or refund of the mobile without any further delay.

Sumita Ghosh

The product i received is totally fake. I have ordered for a 25000mah powerbank and wat i received is 1020mah powerbank.
The site www.dealzandoffers.com is a total fake site.
I have send emails to de customer compliant of that site but i didn't receive any further replies.
Replace the product with a good 25000mah powerbank of any company or return my cash back as fast as possible.
If no further measures is taken to replace or return i may file a compliant in cheating me.

Hello sir,

I have purchased Galaxy j7 prime last month and i am facing serious issues with this device i have repaired this handset from customer care once and again other issues are coming.

New problems. This handset has hanging issues, giving electrical shocks, sim networks are not there, no internet and now customer care is not listening to my issues.

All i want is to replace this handset as this has some major issues thay i dont think i can continue with even after another repair.

If you still want to repair then please give me in written that this problem will not come agian and company or custimer care must take responsibility for any mishappening .

Dear,
I was purchased samsung c9 pro black 64 gb mobile on 26th April 2017. I indicate my mobile front camera blur issue. Than I go to service center & submitted mobile on 9th May 2017 but still 26th May 2017 I have not received my cellphone back. In between I have visited 7 to 8 times but did not get proper solution for my problem. I am faid up with all this nonsense I have loss my business also. So do something about this

Thanks & Regards
Kiran Gole
M.[protected]

It not working... Display light is blinking continuously.
Complaint no. [protected]
Mobile no. [protected]/[protected]
I have complained on 25th morning 9.20 a. M & till today service engineer has not attended the complain.
Samsung service is very very poor, i cant suggest anyone to buy samsung products.
Now i want to resolve it immediately today 27th may before first half. If is not resolved i will contact to higher authority by today evening.

Dear sir i have ordered a combo of 64 gb samsung memory card and samsung 25000 mah power bank and airphone from www.dealzandooffers.com on 23rd may 2017 by advertisement on facebook.com.
It is delivered to me on 26th may 2017.
When i hv opened the parcel i found a piece of plastic instead of memory card a duplicate powerbank which os not working and a very rough quality airphone. I have paid 1049 for above useless product. I have immidiatly informed to the courie company delhivery courier service about this fraud and asked them to refund bit they denied. And they even not provided me the information about the aforesaid company it shows that the courier company is also involve in this fraud.
Please help me in this regard n enable me get my money back my details are as follows order no. [protected]
Cib307944
Company's cont no. [protected]
[protected]
My name is praveen chourey mob [protected]

This fraud company creating 1000 of people daily so take strict action agaist it immediately.
Thanks..

Sir
Recently 3 weeks Before i will bought the new samaung galaxy s8plus Who has the most Powerfull Cellphone of 2017 & Samsung Said That It is water Resistance Phone...
One suddenly a glaas of water drop down on it and its not working Now the cellphone totally Damage But Samsung said that the water proof Specification Is not Our Responcibilty...
I have humble request to you pls solve my problem

I am order Samsung combo offers in the box to 25000 man power bank and their phone and 64GB memory card mention but in the box I have received in only 8 GB memory card and power bank is very totally damage and earphone local
Total fake productsin web site
I want to return the product please give me cash back my amount 1049/-
Please

Sir i have bought a samsung led32" 32j 4300 from sanjeev k company, 83, the mall, shimla-17100, shimla on 7-6-2016.
Now led crap some problem of display as there appears lines of different colours at the bottom of led and these are wider with the passage of time. Kindly redress my problem immediately. My mobile number is [protected]
Email: [protected]@gmail.com

Hi
I am ankush arora from jalandhar week ago i searched a number of samsung service centre and any how i got an number i called on the no pn first ring a lady picks up the ph and tells samsung service centre and asked for the product i have given her all the details she said it will cost u 500 for visting chrgs which is companu policy a person came to my house check the machine and aaid will bring the oarts un morning and will make...

I have Purchased a Sumsung Refrigerator from your shop vide invoice no. Dom 31369. Date 16/06/2016.No good result result after replacement of the parts still water is draining and might lead to mishap of house peaple for which the company is responsible. So I request you to replace the Samsung Refrigerator under warranty given by company.

From B N Nayak

I gave my Galaxy S6 which was purchased in Dubai for repair at Samsung mobile exclusive service center located at Kaveri complex Udupi. The complaint was I couldn't switch on the handset. I handed over the handset on 17th May 2017 with the assurance that they will open and let me know the cost of repairing by next day. Unfortunately no one was bothered to call me on the next day. So I again visited their service center on 19th and one of the senior staff named Mr. Sukesh handed over the damaged handset back to me saying that it can't be repaired in Udupi and I should try my luck at Samsung center at Mangalore!!!
If the Udupi center is not professional enough to repair the handset, then why did they take it in the first place? Now I have a damaged handset whose display screen is broken by the so called "Samsung mobile exclusive service center". I have attached all the documents from the service center along with the photos of damaged handset.
Await your positive response soon.

We have recently purchased the freeze from samsung and it is generating gas from freezer. We have contacted many time to samsung office guys, executive team and ceo email but there was no proper resolution.

This is really a bad performance from the entire team and i believe this is not a way to deal with customers.

The product has started occuring problem in just one year and the other freeze of lg is working fine from last five years.

Service center or customer support not changing my battery even it is under warranty and only 3 months old.. When i visit service center they told me that ur battery will be changed come after 1 week and then ask them for work order id they refuses to give me work order id by saying that it is not for customers... Then i contact service center after week for asking they said me that give ur order id than i told them that they dont give me work order id even after asking
Then samsung:'s customer executive told me not possible i told them yes it happens then they told to visit there again and make a call to manager and tell him to talk with us on call.. When i visit there they
Misguide them by saying that i dont submit my phone and behave akward... And no action by samsung taken..

Name-deep singh
Contact no.[protected]

Dear sri/ madam i
I had purchased a refrigerator which serial no. 0a544zah201755x & model no. Rt28k3722ut/nl on 15 march 2016 from navrang audio video pvt ltd. Add: d-10 vikas marg laxmi nagar delhi92
Sir from beginning i have suffering low cooling problem. Last one year so many food & vegetables i had waist. I had complaint so many time on your customer care no. From june 2016, & continuous sep, oct, nov dec 2016, & jan feb 2017 every month i was touch in your service engineers & regularly complaint on your customer care but my problem still continue from beginning. On 20 may 2017 a engineer had came & told to me that gas pipe had chock due to some manufacturing defect in your refrigerator & no one could find it. I shall send the report & it will resolve. After two days mr ameer had came to my house who is from beginning follow my complaint. He told now your warranty has expired & you have to pay 1350/- for gas refilling. But my question is that when i suffer from beginning & not single time you had my resolve my problem & still i suffer same problem like low cooling then why i should pay gas refilling. I thoroughly request to you plz resolve my problem as soon as possible
Thanks & regard
Krishna gopal mishra
[protected]