Samsung India Complaints & Reviews

My name is : sumeet bali, cell number : [protected], from : vashi, navi mumbai.

Purchased a new handset on the 6th of may, j7 prime 32 gb, which had a manufacturing defect, which came up after 2 weeks on the 20th day.
The basic rule is for a replacement as it was a major defect with the motherboard of the handset, which affected the network.
Samsung does not advertise anywhere about their handset replacement policy which is before 14 days of purchase. I went to the service center on the 20th day that is 27th of may, and they accepted that it is a major manufacturing defect (Need to replace the motherboard of the handset).
They will not replace with a new handset but will replace the motherboard of the handset, immediately. These champions are not having the stock of the motherboard of the particular model and have asked for 3 - 4 days for the same, which is simply not acceptable.
I got a call from their service center, mentioning that the part is not available with any of their service centers, so i have to wait for the same, with no commitment for the number of days.
Samsung advertises about being customer friendly and this is what they do to a customer who has purchased a new handset with a genuine manufacturing defect which has been acknowledged by the service center.
Please think before buying samsung handsets.

I bought my phone on 31st Oct 2016. In just 2 months I started facing prob. I formatted my phone twice in just 4 months. Then I approached customer care since the prob was not resolved. Recently my phone was dead due to water damage. Hardly just 5 sec it was in wash basin accidentally. It's IP68 rated phone i.e water resistance upto 1.5 metres of water for 30 minutes. As per Samsung claims, my phone should've handled 10 sec of water exposure so easily. It's because of the cheap quality of the phone. They gave an estimate of nearly Rs. 34000 for the service. I fought with Samsung care and made them understand its not my mistake and its because of the poor quality of the phone. They waived the spare part cost and at last asked me to pay Rs. 4250 as the tax alone. I paid Rs. 4250 unnecessarily for their mistake. After 1 month of this service I again faced a prob. My phone completely went black and after some time one half of the screen went green colour. Then later it got restarted automatically. For a new phone this much problem should never come. When I approached Samsung care they are not even considering my case. They are not even replying for my issue. The phone cost is Rs 50000.

26- may 2017 - i got an software update for this phone. I update the phone and it restarted as always. After that update the phone started hanging and was getting blank after sometime.
So the 1st option was to format and reset factory settings. Which i did and still the problem wasn't resolved.
Then i went to the authorized samsung mobile service center in aundh, near brebown chowk.
They asked me the phone model and the manager there said this phone has a technical glitch and is not responding to the update received. They have 4 other phones of same complain and it isnt working.
They also said they had a case where they had the similar case, and they did a software reset, but the mother board went bad and then there was a poilce case and, these people had to pay the losses.
And he said the same thing will happen to your phone too. And we do not want to take the risk and made me sign a paper saying doing the software reset on the owners risk.
I have used the phone in a very decent condition and was sure the samsung products are worth to be trusted. And confidently said to them, get the software reset. Which i am sure is the best solution when your mobile starts performing slow and keeps hanging. (To note - till this my phone was working, the only thing was it was hanging).
So when they did the software reset - they made me sit with the engineer.
The software got downloaded successfully. But the reboot didn't happen.
And then the staffs just said, its dead and ur mother board needs to be changed. And its 20 k cost.

So my question is, how can this happen when u do a software update which the samsung company has sent, and due to this the mobile phone start acting weird and gradually the mother board gives up.
Then this is a technical issue due to the software update.

Plus this problem is with all the handsets of the similar make.
The manufacturer and the marketer both need to be questioned on this.
I have a video recording of the service center main engineer of aundh service center - who said that this is a technical error and the headquarter team of samsung knows about it.

So that means - the samsung mobile software wasn't supporting for this model and the new patch upgrade made the mother board go bad.

This is the fault in make of this model and also the software upgrade.

Spending 60 k for this premium mobile was with this mindset that such glitches wont happen.
I have been handling the phone in a proper manner and had kept it in best of condition. Have attached pictures which can give a proof that there is no physical damage also.
The last picture shows that the handset is still working but not able to reboot (After the service center did their part)

I blame the company and the manufacturer for this. As the service center guys have no answer for the same.
Till today i have always been a samsung lover. But this incident has left me uncertain with the brand, spending almost 60 k is not a joke.
But the way the phone has just stopped working and service center only bothered about how much they will earn by changing the motherboard is what i see here. 20 k i can probably buy a another phone, instead of spending on samsung anymore.
Need proper resolution of the same.

Hi this is aminder from ludhiana i have big issue regarding the battery of my s7 edge. I sent so many emails regarding this nly got one phone call frm ur side.. This is the third time i spoiled my money 51000 in s7 edge.. Battery is draining in 2 hours not even a month old phone. I went to service centre on the 12th day and asked to change the phone they said we cant help we can nly update.. After 2 days of checking i went again and they said now 14 days are over we cant change the phone.. Pls help it out... I saved for 9 months to buy s7 edge and i sold it 2 times with a loss of 30000 and again third time m getting the big problem with battery and speakers sounding very low

I m very dissappointed from the service from samsung as under battery warranty they given new battery aftr 15days and this battery was also not working properly giving lots of problems and i checked the mobile as well if another fault bt the fauly is of battery again —

So i[censored] replacing battery against warranty it doesnt mean tat u again give used and wrong battery how much problem the user is facing tat company is not thinking about

I will never buy samsung again if they doesnt solve my problem

I have samsung galaxy s3 19305t. My problem is battery drain. Connected to charger, normally charged. But charging down in only one hour. When using mobile data. Battery percentage is comes to 28 sim network is off and also shows battery fully charged, disconnect from the charger in the notification bar, then immediately phone switched off. While using my phone connected to the charger, then also battery percentage is down early, but charging symbol is shown.
So please tell me what can i do to fix this problem.

Dear Team,
I bought fridge on 14.06.2015, within 2 years cooling issue. I raised complaint in Samsung customer care. Next day evening serviced person came and checked. He told that gas leaked and need to be refilled the gas. the amount to be paid to correct the problem Rs 2500. But local service person told it will come around below 1000.
1. I want to know the real cost for that service ?
2. How gas leaked problem occurred ?
3. After refilling what is the warranty period for that service?

I trusted Samsung and bought this Refrigerator. please solve the issues.

In my phone, problem like auto lock, auto wifi disconnected, hanging, some time power & home not work. So i go customers care service center 1st time they only update my phone then 2nd time i need to go there again to solve same problem so they suggested to change display but problem remain same at third time i need to go there so they suggested to change mother board again i will go so they update my phone but problem doesn't solve, & now last time i go there so they again change mother board. So i still can't understand what they do with my phone only time. So i genuinely request you to please look in the matter and replace my phone with new one.

I am manjunath nemagond residing in phulambri dist aurangabad maharashtra saying that they r giving away this handset at a price of 4000 rs so i confirmed the order by paying this amount. But when i opened the parcel in it one locket & newspaper is kept folded. Plz help me to recover my amount.
Thanking you...
Manjunath nemagond
[protected], [protected]

I had given my Samsung S7 phone to Care Point Samsung Service center in Jayanagar, Bangalore to check for any water damage on the phone.

The phone was in working condition.

However, the technician incorrectly thought that the phone does not switch on and re-imaged the device thus wiping off all its contents, including precious family photos.

The center was supposed to only check for any damage and call me to advice on a repair. However, they did not call me or take my approval to re-image the device.

Address the service center:
No.199F, 1st Floor, Devaram Complex, 27th Cross, 7th B Main, 3rd Block, Jayanagar, Bengaluru, Karnataka 560011

I had complaint about repair os selector switch which was resently replaced. The same become again faulty within 15 days of replacement but today i got a call the guy told me that being a cosmetic part the same will not be replaced or repaired now reference no is [protected]
My question is we being consumervhas invested a sum of rs 12000 on yiur brand and your company is giving these type of reply or service? A part of the machine becomes faulty within a warranty has to be repaired or replaced free of cost?
I assure you that if this time the fault is not rectified by replacing the switch i will take the matter in consumer court
R k maini
[protected]

I purchased samsung refrigerator model is rr19k182z on 13/04/16 in reliance mart. After one year my fridge compressor is gone. I called to customer care. They guys saying i have pay server change plus tax. This is for only checking. I have a 10-year warranty of compressor. But they customer care people saying i need to pay service and gas filling. The total cost is 5k. The service guy is coming he removed all gas and he changed and gas refilling. If they are giving 10-year warranty why i should pay for that refilling gas. They only removed they have fill gas. If i want to pay gas filling they have mentioned in term and condition. Once compress is gone. Why should have pay gas filling service charges? They don't mention anywhere in term and conditions. Why should pay for him? That to reliance mart people are selling damaged product. They protect working only one year. Product work only one year. Don't buy anything in samsung product unnecessarily you facing issues with the product. Customer care people also not responding properly

Samsung printer of thalavoor grama panchayat office model express m2826nd, kerala not working since last 2 months. We have already registered complaint in time and a technician from local area kottarakara came and inspected and suggested parts change intimating the samsung nearby office for the same. But no further response. The printer has not been repaired yet neither replaced. The delay is highly regrettable.

Sir,
I have registered a complaint for my within warranty FULL HD TV model UA43K5002AKXXL which turnoff instantly when putting on. complaint No.[protected] dated 27 May 2017. I was assured the technical support by 29 May 2017. Till now no representative technical support has been received from your end. Please advice what to do next.

thanking you,
Muraleedharan CV
[protected]@gmail.com
[protected]

Respected sir/madam,
I bought samsung fridge on 27 june 2016.
Model no. Rt28k304358/hl
255 liters.
Recently i noticed some interior side wall body part go t cracked both side of walls. On diffrent places..
I lodge complaint to customer care.
My complaint number :[protected]
Date: 17/05/2017
Registered mobileno: [protected]
They arrange a person to see that cracked part.
During...

Respected Sir,
I am normal user, complaning about my frigde not repaired, Even they once taken and repaired and I paid as they billed, but every next day same fridge not working, I again complaint to them, they taken again and replied It is Internal Leakage and it will be not repairable.

They are not repling properly. I am fadeup with them.
please help me ..
my humble request to you Sir...
Vijay soni
ahmedabad
[protected]

This is to inform you that i have purchased one refrigerator from m/s khosla electronics pvt. Ltd., saltlake vide their invoice no. 4424/1617/01015 dt. 10.5.2016. After installation of refrigerator at my residence at saltlake, i have faced the following problems :

1) whole refrigerator was replaced after one month of installation due to the defect of new refrigerator.

2) after six months from the date of replacement of refrigerator, sensor of the refrigerator was replaced due to the defect of sensor.

3) some parts were again changed in the refrigerator against my complain

4) again on 27 th. May, 2017, sensor and other parts of the refrigerator were replaced.

Dear sir,
Iam Ashwin from nagercoil, kanyakumari district, Iam a samsung customer for past 7 years, My samsung galaxy tab 2 had a complaint and i gave to service centre on 18/5/2017, still now i not receive my tab.No proper update from the centre side.The worst customer service in this area.Not picking my phone call also..Iam very unsatisfied using your service.kindly take necessary action and do the needful.

kindly need a immeditae process to resolve this issue.
[protected]@gmail.com

REDEEMER ELECTRONICS

Thanks
Ashwin prabhu
[protected]

Sir,

3rd and Final Reminder…

I would like to bring to your notice the following few points for your kind consideration and favorable action.

1. I, Vijay Kumar Vyas bought a Samsung LED UA40EH5000 on dated 26th July 2015 from Mohata & Co. Sardarpura Jodhpur.

2. On dated 16th May 2017 will observed that LED screen was dull, then will call to Mohata & Co.for this complain but they provide me the Samsung customer care no. Will called up and the service engineer will come up on 18th May 2017 and check the LED screen and stated that screen is out of order, and for new screen it will be cost Rs 30000/-

3. My question is that how the screen will damage without any major fault.

4. Samsung has been ranked at the top for its Service Products quotient but such instances won’t help you much in retaining that position for very long I presume.

5. Got a reply from Mr Saptasree Katiyar and Mr Ajit but they are insisting me to purchase new Screen, why should I purchase if Samsung product is not good and trust worthy. Their attitude is so high; I also work for service industry but never give such rubbish answers also this is a pathetic service level from a company like Samsung.
6. Please let me know if you are unable to provide me that so I can escalate the matter to Consumer Board, Govt of India.

7. Hope you will take positive action against this and make them maintain the dignity of the service product as well as their own.

8. Waiting for your reply of due action being taken.

Thanking you.

Yours sincerely
Vijay Kumar Vyas
[protected]
[protected]@gmail.com

I have purchase a product from your site (Makemycombo) product - samsung powerbank and bluetooth device, same has not working properly. So request you to i want return the same...

Samsung powerbank and bluetooth device... Kindly do help for the same...

Product is branded even though not working... I don't like your service... Please do help and get return this product in any way