Samsung India Complaints & Reviews

The Samsung AC that we purchased last year has stopped working on 27 May The complaint was given the very same day. The technician came and informed us that it would take 3 days. There is no follow up by the service centre/customer support at all. It is us as customers who have to constantly pursue the issue. Today we were informed that it will take 15 days to rectify. We live in Chennai where in the temperatures are above 40 deg C. This is the reason we purchase the AC in the first place. We faced the same problem with our Samsung Fridge with the lousy service. Unfortunately this experience did not teach us anything as we purchased another Samsung product. It is very disappointing to see this kind of service provided by such a so called renowned organisation.

The damaged part is not coming from Antartica but Noida. It seems as though someone is walking the part to Chennai. How else can you explain the time requirement???

It is clear to see that customers are the last priority on your list.

Please find the product details below in case you would like to do something about this :

Model No. AR18JVSHA7QNNA
Serial No. 038CPPCG400119K
Purchase date : May 2015 : Inverter AC with 2 year extended warranty

I have purchased samsung washing machine on 13/04/17 model no - tl w/m wa65k4020hl/tl. I made complaint that while spinning it making noisy sound after purchasing 3 days till not yet rectified. My ref no-[protected] i called customer care 4 times and directly i called service centre so many times they told i am sending but till no one came to see, for new machine they are doing like these. Really i fed off. Wrost service

I had purchased my samsung s8+ last month.. It's not even been a month, scree have black patches.. I contacted service centre gave my mobile @ tvs electronics pvt ltd, nungambakkam, chennai. After 10 day of observation they contacted me from voc department and told.. There is no problem on mobile.. "all s8+ gold colour have this screen patches... You should you use in this condition only" no respect from customer care.. They not allowing me to talk. They just informing and cut my call..

I am pre - booked.. This device without see and experiencing this mobile... Bought with trust of samsung.. But got disappointed..
I've paid 64, 500 not so that i can use in this condition. I have always been a premium customer of samsung. From samsung galaxy s3 i am upgrading my galaxy mobile. Now s8+ and this is what i get in return from samsung. I treated without respect from samsung.

I am going to cancel my oders.. From samsung shop website..
My order id[protected] /[protected]

Kindly get my device changed and provide me with a new one.. Or better refund my money.. I go for any other brand.

I have received a dead on arrival handset and the service center has issued the doa certificate. I have also sent these detaila to instructed email and trying to follow on the same. However i have not got the replacment and also there is no response on the same. I have been following up on this since 13 may 2017 from the date i have got the doa certificate from service center. Since 5th may the day i have received the device i have not been able to use it.
I have got an email communication on 30th may stating the reverse pickup will be arranged however there is no update, i got this response only after raising consumer compliant# 288913. After this there no further update our neither there is any action. I feel very bad as being a loyal customer to samsung who has used most of the flagship models i am getting this kind of support.

I have brought my samsung galaxy s8+ on 2nd may 2017. Around 15th of may, i noticed a small dark pore inside my display. (Attached) it was deep inside the screen and it was a clear manufacturing defect.

I raised a complaint on 17th may morning - samsung said that they will send some one to collect the device and inspect the issue but no one turned up till evening. Bad customer service.

I then went straight to samsung ambattur service center. They acknowledged the issue, they said that they do not have a replacement piece and they asked me to wait for one week.

I then went to the service center on 26th may after 1 week, they say the same thing. They say that they may replace the display but i was certain that i didn't want that to happen. It was hardly two weeks since i got my mobile and i don't want to get it repaired. I want a replacement option. I pay 65000 rs for a phone and if i get a defective piece, how does it feel?

They again say that they do not have any replacement pieces in stock and i may have to wait one more week for an update.

This is very much irritating.

You do the mistake, and you don't even care about it and the customer has to suffer all alone?

Attaching the images along with invoice for reference.

Venkat r.
[protected]

I have pre-booked my galaxy s8 + on 19/4/17 (Pre booking bill attached) in rr mobiles ambattur - samsung have promised a free wireless charger for all pre-bookings before may 2.

When i got my mobile on 2nd may (Invoice enclosed), i have registered my device in samsung's own my galaxy app. But i have not got the offer for wireless charger till date. They are providing me some bad offer of their own choice (Tumi cover instead of wireless charger promised)

When contacted customer, they are very lethargic. They very casually say that my mobile no. Is not present in their pre booking database and hence they cannot do anything. What can i do for that? They have brought complete disappointment in me for the past few weeks.

They have brought big amount of depression in me. I have pre-booked the mobile in a samsung authenticated dealer, got my mobile delivered on may 2, and when i ask about the free wireless charger, they just don't care and they happily say that they cannot help on this. Due to their arrogance, i have lost my mind and i am not able to focus on anything else.

Consumers are suffering, pls look into this.

I have attached my pre-booking bill, invoice and the pre booking screenshot provided by the dealer for your reference. Pls help.

I had purchased refrigerator (Model - 34m3043 s8) dated 11.04.17.
The fridge had problem of over cooling at upper section. The bottles catches
Ice on it, ice-creme gets very hard like stone to cut also. I had made complain
To service center, the person came form company changed fridge pcb.
But the problem had not solved yet. Again i made complain & the technician
Came 2 time but cant solved the problem & gave unsatisfied answers.
The problem has not solved till date in spite of numerous call to various departments. I am not at all satisfied with the service & technicians. I am kindly requesting you to replace my refrigerator with new one.

I purchased two Samsung Triangular design 1.5 ton split ACs about three years back. Since, then every season, I have to get them repaired for one reason or another.

Even after raising multiple replacement requests, nothing has been done. Now, for last two weeks, again one of the ACs stopped working. I have escalated the issue about three times in last 2 weeks (the latest complaint no. - [protected]). Every time a service engineer visits, he comes up with a new problem. Two weeks back, I was told that the PCB is not working and it will take about 3-4 days to procure the part. After four days, another engineer visited and told me that PCB is working fine, its the compressor which is faulty. Now again, after two days another engineer visited and said that both PCB and compressor are not working. I called up his senior (Akshardeep Jit Singh - [protected]) and asked him what is all this mess about and should I be escalating the matter with Samsung. He very rudely told me that if I think things will get resolved this way, I am free to do so!.

I request Samsung to look into the matter and resolve the issue at the earliest. Also, some action should be taken against such people who go around spoiling the brand image in the eyes of the customers.

Aakanksha Kaul Shukla
([protected])

I had purchased my samsung s8 last month.. It's not even been a month and i'm being asked to get it repaired because the led notification has suddenly stopped working. I'm sorry to say but i'm not going to let this phone get opened. I've paid 58000 not so that i can take it to a service centre and get it opened within a month.. I have always been a premium customer of samsung. Firstly s6 edge, then s7edge and now s8 and this is what i get in return from samsung. Kindly get my device changed and provide me with a new one.. This phone is not going to open. And if not then i'm sorry to say that this will be my last samsung phone which i've purchased..
I've given my e-mail address. Kindly revert back asap.

I have purchased samsung smart tv 32k5570 from girias, bannerghatta main road, bengaluru, karnataka 560076.

Tv was delivered on time, technician visited my home on time and tried to install tv, then problems started

1. Remote batteries were missing inside, also the cover was opened. Felt it was used one like a demo piece.
2. Technician tried to install it, buy the time tv is powered on, it was powered on like a used one, not like a brand new one (For brand new tv it will play welcome to samsung, set location, etc etc

I am still ok with the above two concerns

3. Youtube and other applications were not working - two technicians visited my house to fix it. Multiple times they have tried to upgrade the software. They asked me to contact seller for replacement as it is defective.

4. Also screen mirroring feature is not working.

Later i got a call from samsung as they will send technician to troubleshoot the issue. Another technician came to my home for troubleshooting.
Initially they said, wait for few days sir, it is issue with the server end.
Now they are saying its been more than 1month, we may or may not replace it.

Till date 4 times technicians came to my home for checking this tv.

Default applications itself not working, not sure whether the other applications will work or not.
All i want the tv to be replaced with new one as early as possible or give me refund

Sir i had buyed a refrigrator in 2011 after 2 years the refrigrator started getting issues and the refrigerator was in warranty still i had paid extra charges they had changed the compressor condensor and other things and i had paid the charges even after paying those charges again my refrigrator is not working and now they are saying i have to pay 7000 to repair that but sir why should i pay that before this even o had paid more than 7000 for repairing of refrigerator sir plz do something i had buyed that refrigrator because samsung was trusted brand for us and now we r facing lots of problem

Model No J7 purchased from Surtgarh, (Raj) on 29 Feb 16. My handset dead under warranty pd & handed over to service centre tinsukia assam vide job No. 1850 dt 30 Jan 17. Dealer name is Mr Lal Babu Gupta (Cell No.[protected]). Cell not yet delivered to me till date. On interaction with customer care they given me Complaint Ref No. [protected]. But no feed back report recd to me till date by customer care & Mr Gupta. Lapse of 04 months no information about my handset. I am facing very trouble without my cell as I am serving Indian Army and at present Tinsukia (Assam). My Contact No.[protected], [protected]. Now you are requested to provide my handset J7 immediately or issue replacement., or advised me further action.

Dear concern

I have s-6 edge and accidentally its screen got broken and i submitted my mobile to service center except the screen my phone was in proper condition and after 3 days i received call from the center that my back cover is faded and i refuse them by saying i did not my back cover to be replaced after more then one week they said that my phone is repaired and please come to collect after reaching the center and when i saw the phone its back cover was in terrible condition and i refuse to take my phone and then the representative over there said to me that this type of things happened and we are not liable for that you have to take the phone in this condition only. Then i have word with mr. Shailijandan singh who said that give us 2 days and we will give your phone back in same condition as was submitted by me on 25th may 2017.

Kinldy do the needful

Regards
Rohit bhatia
Mb. No [protected]
[protected]@gmail.com

I am using a samsung refrigerator, model rt50h5809sl/tl. The refrigerator stopped cooling end of last month, and i raised a service request through the call centre on 26th may (Reference [protected]). The service engineer came after two days on 28th may, and within a duration of five minutes inferred that the refrigerator was perfectly fine, less a sensor, which he replaced.

The refrigerator is still not cooling. I raised another request on 30th may. Since then till now, i have been chasing the service engineer, who is either in some other location, or busy, or as of today morning 'unwell'. He also told me that he is the only service engineer in bangalore, and so he has a lot of work. His mobile number is [protected].

So... I am stuck with a refrigerator which does not cool, for almost a week now. The service centre has told me that they cannot escalate my service request, and in the standard call centre response, i was told that the service engineer will contact me over the next 24 hours etc etc.

Still waiting...

Samsung refrigerator was not working, so toll free complaint was made on 27th may 2017. The next day a person came, checked and said that the compressor was to be changed and hence took rs.1000/- from a couple of senior citizens. The problem has not been resolved till date inspite of numerous calls to various depts. Yestrdy an engg came at 8:30 pm but was sent back because it was quite late in the night and they were senior citizens. The enggineer assured that he would be coming the next day by 9:30 am. Today upon calling him his response has been rude and callous stating that he was out of station and they could do what ever they wanted. Is this the way to treat senior citizens??!
Name: kc balasubramaniam
Phone #: [protected]
Complaint number: [protected] dated 27/05/2017

I had purchased a Samsung Galaxy S7 Black onyx at Samsung store Forum Mall Koramangala Bangalore on 22/01/2017 with a promise of 10% cashback offer to be received within 90 days, till date I haven't received any cashback.
The total value was 43400 for the phone with a 10% cashback offer.
Name: Sang Lida
Email address: [protected]@gmail.com
Phone no - [protected]
P:S Iam attaching my bill copy.

I made my ac complaint to samsung on 25th march 2017 on which they fixed the ac by refilling gas. They charged me for service and gas for around ₹1800. In a day ac stopped working which informed samsung in their feedback complaint, however this time they took approx 20days to respond and replaced the valve for approx ₹600 and refilled the ac. This time and again ac started making found sound through outdoor unit and then stopped functioning. The engineers asked me to replace compressor which they completed on 30th of may 2017. My didn't end here but during same night remote stopped working and so does the ac...Now I am very frustrated and want to sue samsung in court.

I am having s7 edge with date of purchase 05-08-16.
On 20-04-17 i observed pink line on its display. I was shocked & immediately i searched about it on youtube, there i found it was a common issue with s7 edge & a lot of people were having same issue & have posted videos about it on youtube.
Then i called samsung customer care & they took my device for 1 week and delivered.
Then same day i realised touch screen was having issues now. I checked and yes touch screen problems were there.
Again they took my device for 1 week on and delivered on 10-05-17. But it didn't ended here!
This time upper half portion of screen was faded to yellow.
Mrs rekha tanwar (From samsung head office) was handling my case.
So again my device was picked up on 27-05-17 and on 29-05-17 i was told by mrs rekha tanwar that the service centre says there is no issue with display.
I explained her that the defect is easily visible & even the person who came for pickup of device admitted yes display is defected. He himself wrote on jobsheet "display colour fade problem". I also told mrs rekha tanwar that i went for selling the device & even there shopkeeper told display is defective.
This defect was easily available on grey colour so i kept a grey wallpaper on my device to observe the defect easily.
Mrs rekha tanwar just sent this grey wallpaper to quality assurance team & responded me on 31-05-17 that the team denied & there is no issue with display.
Now, by just sending a "wallpaper image" to quality assurance team, how can a device be checked?
Very very poor experience with zamsung.
This type of service is provided to me.
Forget about replacement, they are not even changing the display
Mrs rekha tanwar only prevented service centre to change display of my device.
So everyone please be aware she pretends as if she would help you but she is there to save samsung some money on repairs in service centres.
Still my device is in service centre (Hcl services, okhla industrial phase 1, delhi-110020)
Its defective having display issues.
I cannot use it or sell it with such defective display.
My samsung reference number is - [protected]

Bill no: [protected]; i submitted my mobile at samsung service centre on 6/5/17 and it is yet to be delivered. How long does it take to change only a touch screen? Moreover, they do n't call from the centre. On 27th may, when i visited the service centre, i was informed that the part which they had ordered from kolkata was sent wrongly. It did not fit in my set so i had to wait for more seven days. I am still waiting!!!

Hi my name is jerome i purchased this mobile s8+ from a shop named teksa retail at nibs road on the 3rd may on 28th may the mobile got dead when i went to the shop from where i purchased it they told me that they will send it to the service center and if it has a hardware problem they will issue a doa but today 31st they r telling me that they will change the mother board and give it instead of replacing the mobile this is totally cheating