Samsung India Complaints & Reviews

Sir,
I have registered a complaint for my within warranty FULL HD TV model UA43K5002AKXXL which turnoff instantly when putting on. complaint No.[protected] dated 27 May 2017. I was assured the technical support by 29 May 2017. Till now no representative technical support has been received from your end. Please advice what to do next.

thanking you,
Muraleedharan CV
[protected]@gmail.com
[protected]

Respected sir/madam,
I bought samsung fridge on 27 june 2016.
Model no. Rt28k304358/hl
255 liters.
Recently i noticed some interior side wall body part go t cracked both side of walls. On diffrent places..
I lodge complaint to customer care.
My complaint number :[protected]
Date: 17/05/2017
Registered mobileno: [protected]
They arrange a person to see that cracked part.
During engineer's visit he saw and took foto of that cracked side walls.
After that i was frequent calling to samsung customer care and asking for status of my complaint.
Here i am enclosing foto of cracked wall.
U can see cracked wall is below chiller trey. And another is opposite side but much lower then chiller trey.
This is a looks like due to bad quality
Material used in side walls. Task
Today suddenly i got call from samsung and they said your warrenty is about to finish. So you ha ve to pay for resolution of your complaints. I asked why? They said you should not ask me to why?
Go and ask why to your seller.. And hanged up phone..
I didnt understand. Then i called up to samsung customercare and asked what is status?
I got answer ; complained has been cancel from customer side. This summer is on its top.
Inspite we having fridge we are unable to use our fridge. My whole is suffering because of this people. Pleaee help me to to resolve my problem as soon as possible
Waitin for your positive reply
Thanking you.

Respected Sir,
I am normal user, complaning about my frigde not repaired, Even they once taken and repaired and I paid as they billed, but every next day same fridge not working, I again complaint to them, they taken again and replied It is Internal Leakage and it will be not repairable.

They are not repling properly. I am fadeup with them.
please help me ..
my humble request to you Sir...
Vijay soni
ahmedabad
[protected]

This is to inform you that i have purchased one refrigerator from m/s khosla electronics pvt. Ltd., saltlake vide their invoice no. 4424/1617/01015 dt. 10.5.2016. After installation of refrigerator at my residence at saltlake, i have faced the following problems :

1) whole refrigerator was replaced after one month of installation due to the defect of new refrigerator.

2) after six months from the date of replacement of refrigerator, sensor of the refrigerator was replaced due to the defect of sensor.

3) some parts were again changed in the refrigerator against my complain

4) again on 27 th. May, 2017, sensor and other parts of the refrigerator were replaced.

Dear sir,
Iam Ashwin from nagercoil, kanyakumari district, Iam a samsung customer for past 7 years, My samsung galaxy tab 2 had a complaint and i gave to service centre on 18/5/2017, still now i not receive my tab.No proper update from the centre side.The worst customer service in this area.Not picking my phone call also..Iam very unsatisfied using your service.kindly take necessary action and do the needful.

kindly need a immeditae process to resolve this issue.
[protected]@gmail.com

REDEEMER ELECTRONICS

Thanks
Ashwin prabhu
[protected]

Sir,

3rd and Final Reminder…

I would like to bring to your notice the following few points for your kind consideration and favorable action.

1. I, Vijay Kumar Vyas bought a Samsung LED UA40EH5000 on dated 26th July 2015 from Mohata & Co. Sardarpura Jodhpur.

2. On dated 16th May 2017 will observed that LED screen was dull, then will call to Mohata & Co.for this complain but they provide me the Samsung customer care no. Will called up and the service engineer will come up on 18th May 2017 and check the LED screen and stated that screen is out of order, and for new screen it will be cost Rs 30000/-

3. My question is that how the screen will damage without any major fault.

4. Samsung has been ranked at the top for its Service Products quotient but such instances won’t help you much in retaining that position for very long I presume.

5. Got a reply from Mr Saptasree Katiyar and Mr Ajit but they are insisting me to purchase new Screen, why should I purchase if Samsung product is not good and trust worthy. Their attitude is so high; I also work for service industry but never give such rubbish answers also this is a pathetic service level from a company like Samsung.
6. Please let me know if you are unable to provide me that so I can escalate the matter to Consumer Board, Govt of India.

7. Hope you will take positive action against this and make them maintain the dignity of the service product as well as their own.

8. Waiting for your reply of due action being taken.

Thanking you.

Yours sincerely
Vijay Kumar Vyas
[protected]
[protected]@gmail.com

I have purchase a product from your site (Makemycombo) product - samsung powerbank and bluetooth device, same has not working properly. So request you to i want return the same...

Samsung powerbank and bluetooth device... Kindly do help for the same...

Product is branded even though not working... I don't like your service... Please do help and get return this product in any way

My nam is roshan mobile no [protected]
My galxy j5 phone i broght it last year unfortunatly batery of it is not working i went Sion, ghatkoper, ulhasnagar all suggested me to buy it from local shop but i found duplicate batteries on local shop, on may 15 2017 ulhasnasr service center in tilson market promised me to provide the same may days they kept me on waiting after i called they told me its imposible us to get you buy is from local shops.after getting fedup.on 28 may called on samsung helpline they informede your request for the betery has been cancelled 3 day after the registration.from where will i get a geniun samsung batery???

Tarkeshwar shaw purchase a samsung mobile a510 - black, rs.21900/- on before 5/6 months.

Unfortunately i am facing a minor problem in my handset, i went service center for defective set, but service center does not entertain my case in spite of have warranty period.

So tell me what i can do???

Please solve this at the earliest.
Name :tarkeshwar shaw
Cont:[protected]

Hello Sir,
I am Shaukath from Tirunelveli.I bought a Samsung S7 edge handset on 27.09.2016.its been around 8 months since the date of purchase.My device was good till may 8 2017 midnight.When I got up on 9th may, I saw few horizontal dark gery lines in the display with tge low screen brightness, If the brightness is set to high those line disappear.So I took it to the nearest Samsung service centre(Redeemer electronics).They examined my device and said it can't be done through warranty because of minor damage on the rearcase.
This is my second Samsung S7 edge facing screen issues.Last one shows pink lines and returned it.2nd one also showing grey lines. Unsatisfactory product.
So I spoke with Samsung customer executives.They also said the same thing.But the problem facing in my device is not because of the damage.It is purely a manufacturing defect.As I went through lot of studies online.I've seen many S7 edge users facing the same issue.You guys are just trying to escape from us by blaming the damage of the phone.
Such a shame from a reputed company like Samsung.Even I asked service engineer(Dhinakaran) about this.He said I can't say anything without opening the device.Then how could you say it's my fault. Even he can't say why this problem exist and where the problem is in display.Is this the way you guys answer to customers.
Buying a phone for Rs.50900 isn't easy, and again you are asking Rs.22000 for changing the display.Instead of spending 22k for screen replacement i would have buy a new phone.
I am struggling with this problem for 20 days.Even my mobile was in service centre for a week.My service number was [protected].And my registered mobile number is [protected].And my mail ID.is [protected]@gmail.com.
Registered too many complaints still i didnt get any satisfied answer.You can't point my device damage and escape from this defective product.Its annoying using the phone with full brightness.I am totally fed up with this device.I request you replace the screen for the free of cost.
I have decided to file a consumer complaint for your defective product and for worst customer service.Its my final request for free replacement.I have already spoke with Mr.Rahul, Narendra Singh and Deepak Bailwal.
Highly unsatisfied with this product and fed up speaking with your customer executives.Kindly do something for the betterment of customers.If your product can't satisfy the customer for atleast 1 year, it won't be a successful product and such company will not be in top for long time.Awaiting for your reply.Kindly mail me positive reply.Hope you will help me.
Note: I have enclosed some image proof
of this complaint by many
users.None got the solution.Only
few got replacement

And screen shots of mails which I
have sent to samsung and i received.
Thank you
Regards,
Shaukath Ali Kamil. S

Dear Samsung CEO,

Brief about the issue.
I purchased a Note 5 phone on[protected] with the high trust on Samsung. I am using this phone for Official purpose.
Initially it was working well. But it was started giving me a trouble of Battery Drain issue on 11/2016. So I gave my phone for service
on[protected] at Smart communication which is located in Salem, Tamilnadu. They checked and found there is some issue with Display and Battery
and they said We will get this replaced within a warranty and they fixed it as well.

Coming to the Current situation My mobile again started giving me an issue on of Hand Touch is not working but the S-pen is working.
I visited the same service centre and diagnosed and found there is some issue with Display and it will cost around Rs.10000 and have to pay from your pocket.
Because it is now out if warranty.

Dear Sir, Tell me a solution, as a customer i paid my hard earned Money of 52000 and within 10 months your trustworthy product gave me a first trouble and fixed
within the warranty and after 5 months again similar issue and now it is out of warranty and have to pay Rs.10000.

This is ridiculous and kind of dishonesty action that you are burdening the customer for asking to pay the cost for a defective product.
I am very much dis-appointed, depressed and so restless. In other words i feel like i am cheated/Robbed by Samsung by the Waste Product.
This kind of product you are naming it as Premium phone but it is unable to survive for 10 months continoulsy.

Finally, we are the sacrificial Goat as have to pay 10000. You may not be able to understand as How hard is earning a Money in India.

Need your intervention to fix this issue.

Detail of the phone.
Model : Samsung Galaxy note 5 Dual sim 32GB
Serial number : [protected]
Bill Number : [protected]
Service center : Salem, Tamilnadu

My Details(Customer)
Name : senthilkumar
Contact number : [protected]
Purchased Date:[protected]
First issue :[protected]
Second issue:[protected]

Service Center Details:
Location : Smart communication, salem, Tamilnadu. 636016.
Service manager: Saravana Kumar. +[protected]
Area Manager :J.Bharathi, +91 [protected]

Regards
Senthil
[protected]

Hi,
From day when I buy on8 mobile phone I didn't get solution till now.

Service centre change motherboard and reinstall software several time but faulty mobile phone issue is not resolve till now.

As I called to customers centre they are asking for job no but service centre is not ready to give us same now what is the solution for that I don't know. Service support is very pathetic of Samsung nobody want to listen or understand your mobile problem and solution is next to impossible.

I am pasting my email here which was sent to Samsung but not response.

Good afternoon Mr Hong,

Hope this email fine you well.

Sorry to bother you for such a small issue for Samsung but "Big Issue" for me.

Samsung slogan "Imagine the amazing things we can build" is making my self to think about its quality and services for long time relationship by in my case everything is shattered.

I am loyal and continue user of Samsung Brand and in my family and circle i would always suggest Samsung Brand only by knowing its quality and services.

But unfortunately, myself is suffering from the issue and the team from Samsung behaving normal (i believe there are many customers who facing same issue so might be its not new for them) but of course it is painful for me as i have invested the amount.

I am facing overheating issue and APP permission issue which was rectified earlier by your service center but now again same issue occurred in the phone for which your team is asking me to visit again at your so called service center.

Being as a working woman, you can understand that, i don't have such time to spend at your service center with no fault of mine.

I would request you to arrange the replacement or refund of the mobile without any further delay.

Sumita Ghosh

The product i received is totally fake. I have ordered for a 25000mah powerbank and wat i received is 1020mah powerbank.
The site www.dealzandoffers.com is a total fake site.
I have send emails to de customer compliant of that site but i didn't receive any further replies.
Replace the product with a good 25000mah powerbank of any company or return my cash back as fast as possible.
If no further measures is taken to replace or return i may file a compliant in cheating me.

Hello sir,

I have purchased Galaxy j7 prime last month and i am facing serious issues with this device i have repaired this handset from customer care once and again other issues are coming.

New problems. This handset has hanging issues, giving electrical shocks, sim networks are not there, no internet and now customer care is not listening to my issues.

All i want is to replace this handset as this has some major issues thay i dont think i can continue with even after another repair.

If you still want to repair then please give me in written that this problem will not come agian and company or custimer care must take responsibility for any mishappening .

Dear,
I was purchased samsung c9 pro black 64 gb mobile on 26th April 2017. I indicate my mobile front camera blur issue. Than I go to service center & submitted mobile on 9th May 2017 but still 26th May 2017 I have not received my cellphone back. In between I have visited 7 to 8 times but did not get proper solution for my problem. I am faid up with all this nonsense I have loss my business also. So do something about this

Thanks & Regards
Kiran Gole
M.[protected]

It not working... Display light is blinking continuously.
Complaint no. [protected]
Mobile no. [protected]/[protected]
I have complained on 25th morning 9.20 a. M & till today service engineer has not attended the complain.
Samsung service is very very poor, i cant suggest anyone to buy samsung products.
Now i want to resolve it immediately today 27th may before first half. If is not resolved i will contact to higher authority by today evening.

Dear sir i have ordered a combo of 64 gb samsung memory card and samsung 25000 mah power bank and airphone from www.dealzandooffers.com on 23rd may 2017 by advertisement on facebook.com.
It is delivered to me on 26th may 2017.
When i hv opened the parcel i found a piece of plastic instead of memory card a duplicate powerbank which os not working and a very rough quality airphone. I have paid 1049 for above useless product. I have immidiatly informed to the courie company delhivery courier service about this fraud and asked them to refund bit they denied. And they even not provided me the information about the aforesaid company it shows that the courier company is also involve in this fraud.
Please help me in this regard n enable me get my money back my details are as follows order no. [protected]
Cib307944
Company's cont no. [protected]
[protected]
My name is praveen chourey mob [protected]

This fraud company creating 1000 of people daily so take strict action agaist it immediately.
Thanks..

Sir
Recently 3 weeks Before i will bought the new samaung galaxy s8plus Who has the most Powerfull Cellphone of 2017 & Samsung Said That It is water Resistance Phone...
One suddenly a glaas of water drop down on it and its not working Now the cellphone totally Damage But Samsung said that the water proof Specification Is not Our Responcibilty...
I have humble request to you pls solve my problem

I am order Samsung combo offers in the box to 25000 man power bank and their phone and 64GB memory card mention but in the box I have received in only 8 GB memory card and power bank is very totally damage and earphone local
Total fake productsin web site
I want to return the product please give me cash back my amount 1049/-
Please