Samsung India Complaints & Reviews

Hello,

I purchased Samsung S7 edge from Dubai on "24may2016". Unfortunately later on the month of August I broke the display to which a replacement was done at Samsung authorized gallery and here is the address for the same.

RJ mobile Care Service,
Office no.: - 4-5, Bhaveshwar Arcade premises,
CO-OP SOC limited,
Ghatkopar (west). behind Saraswat Bank.
[protected]
[protected]

Once the display replacement was completed after couple of months I saw a strange pink line appearing at the right side of the Phone. I went back to the shop from where i purchased the mobile (Dubai) and they handed over to Samsung service center in Dubai. They stated that the display was replaced and can't do the needful and something need to be checked at India, as I have replaced the screen in authorized Samsung service center why there should not be a replacement.

And when i returned it to Samsung service Center (Ghatkopar, India) they stated that the warranty for the display for only 3 months and can't be replaced.

The pink line is something we see in maximum of the S7 edge phone and a replacement should be performed. I have used Samsung Grand, Samsung S5, Samsung Note4 Edge and now Samsung S7 edge (i can provide IMEI numbers if requested). considering the quality provided we tend to sick with the same brand. Considering the price/cost paid for the mobile this is something Samsung should consider to replace the screen.

I request you to please do the needful in getting the screen replaced. considering the fact that the pink line is now appearing in maximum of the S7 edge displays, and also considering the huge price paid for the mobile and screen replacement.

Attached are the bills: -
1. mobile buyed from Dubai
2. Screen replacement performed in India Ghatkopar
3. this is the reference number received when i gave the mobile to Samsung service center in Dubai

I hope to receive a positive response from you at the earliest and hope to get this issue resolved and alter for a screen replacement.

Many Thanks,
Shirish Naidu

Hi dear sir or madam! Last two days back i got a msg from samsung smart phones! I'm winning 500000 lakhs cash! You are selecting as a winer for 500000 cash from samsung. Company. To get your amount send ur name address number at our email ([protected]@samsungpromo.org)
So this is not in of i got a mail i don't know this is fake or not but this type of mails play with innocent peoples who think start new business new life her own saving but lost cash this type of scams! I want to say somting to my government! Way give you this types of chance of your country poor parsons lost her money! And run throw this types off lottery! This is government responsbelty to give you chances to youngsters do same own not like this type of money any other country way shud to give her money for other country people? Please help poor parsons dear government! To do new business! The poor parsons count me to!

Poverty reduction programs
26 court street, suite 2402 brooklyn, ny 11242, united state
Tel +[protected]

These are your identification number:
Ref number: 051932
Ticket number:[protected]
Winning number: 5320810


Dear samsung us mobile award winner,

"congratulations! We just turned 20 years in india and celebrations are surely due for a journey well begun. Twenty years of new ideas, product innovations, cutting edge technology, millions of happy consumers, enterprising partners, positive social change, and most importantly, a place in millions of hearts. Samsung group is (20) years in india. As part of activities marking the celebration of this landmark, samsung @ 20 promotion has been launched to offer customers a life’s changing opportunity to live their dream
Samsung company works is to overcome the injustices of persistent poverty and social exclusion by bringing together people from all walks of life, learning from people who face poverty every day, and running family and community projects.
Persistent poverty can be eradicated. It can be done by working in partnership with people living in poverty. We work on the grassroots level in over 34 countries, and maintain consultative status at the united nations, unicef, unesco.

“wherever men and women are condemned to live in poverty, human rights are violated. To come together to ensure that these rights be respected is our solemn duty.”
Our annual award program is to celebrate with those who have used our products in recent years and this is our efforts to make the world a better place for our users worldwide.

This is to congratulate you once again on this note, for being part of our winners selected this year. This promotion was set-up to encourage the active customers of samsung products. Hence we do believe with your winning prize, you will continue to be active and patronage to the samsung products. Samsung became the biggest smartphone vendor in the world during the third quarter, and android's market share has surpassed 50 percent for the first time, market research company gartner said on friday as it reported on phone sales to end-users and in an effort to make sure that it remains the most widely used product in the world, we ran an online customers mobile number beta test which your mobile number attached to ticket number:[protected] with ref number 051932 drew the winning which subsequently won you the samsung innovation award in the 2nd category.
Your cell phone number has therefore been approved to claim a total sum $500, 000.00 usd {five hundred thousand united state dollars} galaxy s7 edge smartphone and samsung ativ book 9 laptop credited to file no: prdpts/85908/17.

A winning cheque will be issued in your name by samsung promotion board united state, and also a certificate of prize claims will be sent alongside your winning cheque.in your best interest to avoid mix up of numbers and names of any kind, we request that you keep the entire details of your poverty reduction award strictly from public notice until the process of your claims has been completed. And your funds transfer to your bank account. This is part of our security protocol to avoid double claiming or unscrupulous acts by participants / non participants of this program. However, no tickets were sold but all mobile numbers were attached to different ticket numbers for representation and privacy. Three people are selected every year to benefit from this program and you are one of the selected winner this year.

Rules and regulations. We felicitate with you and your family and especially for being a citizen of (India). This promotion was set-up in united state samsung company head branch, new york branch to encourage prospective samsung users and subscribers.
Winners are required to send a scan copy of any of their document for verification, driver’s license, working identity card, government identity card or international passport for identification purposes.
You have successfully passed the requirements, statutory obligations, validations and satisfactory report test conducted for all online winners.

This award is conducted for us to promote and advertise our product in asian countries also to reduce poverty in the asian countries to help the finance system of these countries to grow up in the coming future and be financially strong. Since we are one of the leading phone product company in india and also celebrating 20 years anniversary in india this year.

End scan copy of your photo id, one passport size photograph and your information to the overall parcel service on his e-mail id: ([protected]@overallparcelservices.com)
The samsung promotions department has approved your payment of $500, 000.00. The cheque has been handed over to overall courier company in new york united state. Overall courier will deliver the cheque to you.
Overall courier will be responsible for the delivery of the cheque and the winnings documents which is of high important to you.in furtherance to begin the final step of the claims process, you are advised to contact overall courier, whose details are furnished below.

Contact overall parcel service courier via e-mail.
Ops officer name: mr. Joseph corbett
Email: [protected]@overallparcelservices.com


This should be completed by the beneficiary of the stated fund and send it to ops courier service e-mail ([protected]@overallparcelservices.com) for cheque delivery.
1. Full names:

2. Full home address:

3. Gender: male or female:

4. Nationality:

5. Age:

6. Current city:

7. Occupation:

8. Winning mobile number:

9. E-mail address:

10. Alternative mobile number :

11. Identity proof:

Send it to his email: ([protected]@overallparcelservices.com)
Be informed that adhering to this instruction will guarantee that you receive your prize cheque in less than 48 hours after you receive this mail.

Your parcel contains all of the following items.
1) electronic demand draft of $500, 000.000 dollars
2) samsung galaxy s7 edge smartphone
3) samsung ativ book 9 laptop
4) covering documents.

My mail i'd ([protected]@gmail.com)

I had purchased this fridge on 10/06/2016 from Samsung Showroom at Vasant Vihar, New Delhi. in Jan2017, there was ice formation in the bottom part of fridge and your customer care set up took about ten days in replacing the faulty part causing great inconvenience to us.. The same problem has cropped again indicating that the unit supplied to us is defective and needs to be replaced which must be done urgently to avoid further continuing inconvenience.

I registerd a complaint last friday on samsungservices centre in chennai, which is authorised a guy came and repaired on saturday, in which he broken my tv board he dont even know how to service we asked for solutions for that broken board, these guy called his boss and that guy told be reduction of 500 plus 6 months warrenty for that board.

BUT NOW TV IS NOT WORKING I ATTACHED THE IMAGE OF MY CURRENT TV SCREEN AND BILL SINCE 3 DAYS I AM WALKING TO OFFICE FOR MY SOLUTION THESE GUYS ARE SAYING WE ARE BUSY WITH CURRENT ENQUIRY,
BASSTERED THEN WHAT ABOUT MY SERVICE ANS MY MONEY
THESE GUYS ARE TREATING ME AS ROAD STRRET BOYS, I very streesful and with pain now please give solutions i belive in samsung even now !
help me, i cannot even sleep they way these guys behave and replying,

my SR No : 04170031 chennai location
i have attached BILL, MY CURRENT TV SCREEN, CHANGED COMPNENT

Hyd Customer care is not responding to my calls for AC installation. After buying the AC I got a call from [protected] and asked me to call back for installation once delivered to home.When I called them they didnot respond and disconnecting my calls. They are avoiding my calls from past 3 days. I have also raised high priority ticket with[protected], still they were disconnecting and avoiding our calls. I have been using Samsung products from last 10 years and I have not faced this kind of embarrassment. Looking at this situation I don't see any value in buying Samsung products in future.

52, 000 worth AC is just lying in my hall without any use. If this kind of service is provided by the company than no one will buy or recommend samsung products near future.

It has been 5 days I have purchased two Samsung split inverter Ac's and have been repeatedly calling their service center for installation, but they only keep telling me the engineer will visit but no one turns up or tries to call back regarding the installation. I am fed up of trying to call their service center as the only response is sorry for the inconvenience and no real solution is provided by them.
I have lodged more than 4 complaints with them.
Reference Order No is : [protected]

Purcha date: 25/06/2015, Sangeetha showroom, magadi road, bangalore, invoice:FIN/MAG/25, mob:A700F galaxy gold, [protected], its not work properly. Camara not working.over heat. Automatic Switch off.givento service centre on:6:8:2015, bill no: [protected], but till today they r not giving mobile. 150 times I caldup, &15times I went store, no response

I am pradipta ranjan chakrabortty. From contai purba medinipur.. I went to contai samsung care with in my warrenty period on friday 1.30pm. (Approx) to the problem of "a white straight line light appearing in horizontally on the the misdle of the display it is not seen all the time and with in 10 minutes its automaticaly removed on the middle of my j2 mobile. They told me its display problem it will be fixed in 4 days and they took my phone.. Then on that day they call me at 7.30 pm (Approx). And told me its display problem and it will be opened infront of the customer. And told me to came in care on sunday.. Then when i reached in care at 5 pm (Approx) they were trying to show me that the a breaking region on the butom section of the display in verticaly.. They told me if the display was broken by any pressure internaly. Then i should have to pay the bill. Other wise thay can fixed it in free of cost.. They are showing me a break point of the disply in buttom section in switch off mode. And told me choose your decision to open the mobile or not.. When i switch on my mobile i watch that every time white light is staying in buttom section on the mobile screen vertically.. But thats was not my problem.. When i ask this question they told me they are not opend my phone till now.. It will be for your dammage point of the buttom section.... But this buttom section problem can not seen earlyer before give the phone to the samsung care... Please solve... They are throwing their faults on me. And tryed to repair the mobile paying the bill by me... My question"if they have protocol that display problem should be solved or opened infront of the customer then why they were taken my mobile for repaire on friday. And told me with in 4 days my moibile will be cured??" is this the meaning of warrenty?? 2.4.2017 sunday i was calling the sumsung customer service toll free no. And informed my problem he told me he can understood the problem. And cut my phone.. Till now i did not get any solution. But i am suffering the problem which was made in samsung care

My ac which I brought from reliance digital now it's swing motor is not working i contacted customer care service center even but it had been more then 12 days and none of the engineer came to repair the machine and it's also my humble request if you can exchange my model with an other set of same kind as I think it is a defective piece and my first complaint was on 21 march

Dear Team,
Once I charge my battery it gets charge 90% or more and then comes back to 85% and more. It takes 3 to 3&1/2 hours to complete charge.

Being loyal customer of samsung I bought samsung J7 prime mobile on Oct 2016 and made so many compaints, asking some solution and got so many suggestions also but couldn't find any solution. Lastly as advised by your phone officer I visited authorised customer centre for repairing it. It got repaired saying that need to change motherboard and bettery for charging issue. After doing it still facing same problem and advised again by your phone banking officer to revisit again to authorised Service centre of fixing the same problem.

Request you to pls replace my samsung J7 prime or get it resolved by not biding again to Service centre as I am residing to far away from Service centre. Need resolution ASAP!!

THANKS AND REAGRDS
CHANDAN KUMAR

Dear sir/Madam,

I have purchased samsung J5 Hanset on 25th April 2016 and its battery started blooming and my mobile back cover is not fitting properly i have went to samsung care, Mohali many times for replacement of battery but they told that j5 batteries are not coming so they cannot replace my battery.

So I request you to change my battery as soon as possible as my handset is under warranty.

Details are:
model:sm-j500f/DD
imei: 356823/07/641022/9

Thank you

I've purchased samsung ac from pai international electronics ltd on 19/03/2017 which worked for couple of days and stopped working.

I've logged a complaint with the reference # [protected]

They said they will resolve the issue immediately.

I made more than 200+ calls to service center and pai international where they gave multiple service engineers names and one named khaleel promised that he will be visiting me and on his promise i applied leave in office and kept on calling him. Finally at 10:00 pm in the night he gave answer stating that his duty time is completed and switched off his mobile.

I'm seriously offended and want to log official complaint on samsung and paiinternational

I purchased samgung galaxy jy prime from imphal and and was told that for any problem occuring within 14 days my phone will be replaced. But on the second day itself i the coplain about the screen touch problem and ask the shopkeeper to replaced my mobile phone. But he told me that you have to go toservice centre for that. But i will not go to service centre as i was told that the phone will be replaced within 14 days. If i am not satisfied with the set. It should be replaced. Kindly resolved the matter at the earliest.

Regards

Samsung refrigerator - rt47k6358sl, there is ice being formed in the lower portion of fridge right from 1st month, i am frustrated by the pathetic service by samsung and regret going for samsung refrigerators. I want an immediate refund of my money. Below are sequence of events in this case
1) called the customer care in first 2-3 months of purchase, regarding the issue, they suggest turning off the fridge for 8 hours and using it, did that twice with no fix
2) service engineer come home and suggests turning off the fridge for more than 24 hours, did that and the issue reappears within a week
3) after few weeks new service engineer then says it is a known issue with these imported pieces and replaced some pcb and asked to keep it off for 24 hours, did that. Didn't see the issue for 5-6 weeks but the issues started again now.
4) raised issue again now and the new service engineer comes home after more than a week of continuous calling and blames it on the previous service center and just closes the request stating that we requested to come after 8 pm

With all the above sequence of events we have lost the patience and trust on your brand and need immediate full refund of the money.

Maine Apna phone do baar service centre par De chuka hoon baar baar hang ho raha hai aur battery backup bilkul Bhi Nahi Hai service centre wale Mujhe Bar Bar update kar kar ke dekhte hain aur 10 din baad phir Wohi problem Aane Lagti Hai aap bataiye kya mai apna phone sale kar do problem solve nahi ho sakti to service centre wale Baar Baar pagal banate hai aur Mera Sara data be delete ho jata hai agar aap mera phone nahi thik kar sakte toh main consumer court Jaunga [protected]

Hello,
I purchased samsung a/c 1.5 ton ar18mv5hets on mar 29 2017.
Till now no engineer from samsung to install my product.
I called samsung help line[protected] regarding the installation of my product.
The customer care people are not responding properly.
My complaint no is [protected].
I even kept a mail to the executive engineer. Still no response from them.
Is this the kind of service you will be providing to the customer.
I will file a case in consumer court.

I have been chasing Samsung support for a month now for an issue with Samsung Refrigerator with Model RT26M. As per the Engineer the Compressor is blown out and the same has to be replaced. The purchase was in 2012 and as per that the warranty is applicable but Samsung is not ready to resolve the same as the Invoice is not available. I was asked to refer back to the dealer to get a duplicate invoice and the dealer refused as the same was purchased 4 Yrs back. I even clarified to Samsung Support team along with the Escalation team that the Paper work was lost during the Chennai Floods but to no avail.
I have even dropped multiple emails to the CEO mail box but surprisingly I am just getting stereotyped responses without any solve.
I was offered a discount from the Escalation team to get the same fixed but surprisingly the discounted pricing was higher than the price quoted by the Service Center.
Not sure what is the Quality test done as the Compressor conked off in less than 5 Years.

I bought the AC on May 25, 2015. I asked for the last service post which the AC isn't working well. We lately realised that the ac valve wasn't tighten by the service man, and due to which the gas was leaked. I have been charged visiting charges and gas filling charges as well. I believe the gas emissions should not happen to a new product within 2years.

My Details are : Biju Vijayan
[protected]
B-351, 2nd Floor, GD Colony, Mayur Vihar Phase III, New Delhi

Please let them reimburse my expenses.

Thanks and Regards
Biju Vijayan

Since 1st April 2017 i had updated my note 5 from marshmallow to nougat...the update wasn't had any interruptions ...after the update the fast charging doesn't seems to work anymore...it is written in that fast charging while charging and the approximate time also there but it doesn't charge fast ...sometimes it takes more than normal charging...or sometimes it take 45 minutes to charge 15 %...so please help me...for that issue ...give us some software updates regarding this matter..

Hi there,

This is 7 days I am just waiting for my AC service. Reg No is [protected]. Till now no status. Every time I call customer care you are saying within 24 hours service center will call you but no call till now.

The temperature is increasing day by day and it is difficult to live without AC now. I purchase Samsung AC because of your good service otherwise there are are good AC products in market. But if your service quality is like this then no one will purchase or anyone will not suggest. Atleast I will not suggest to anyone.

Please refund my AC amount for all of your false promise. I need to buy a new AC now since I do not see any progress in your service.

Regards,
Swarup