Samsung India Complaints & Reviews

The refrigerator is not cooling only the light inside it is glowing. It is therefore kindly arranged to repair or replace the same at the earliest. Details are as follows :
1 The problem started on 31/3/2017
2 Model Code. R23K282ZRZ, Model No. RR23K282ZRZ/NL
3 S/N - 0A6L4ZAH300846N
4 Chasis No. 0A6L4ZAH300846
5 Date of purchase : 26/4/2016
6 Voucher No. SLS1155194, Invoice No. APR1177
7 Address: A/7, 502, Kanchanjanga CHSL LOKDHARA COMPLEX Kalyan(E)
8 Email Address - [protected]@rediffmail.com

Sumeer sinha from naukri.com made call some days ago that m selected in samsung electronics ltd. They take up to 35000 rs but yet i dnt get any offer or join letter. Either they give my letters or return my money 35000 back. Otherwise i take strict action against them from making fir in police station. I warn kapil gupta [protected] and sumeer sinha [protected] to either give my money or send my letters otherwise i make fir in police station

I had bought Samsung Invert-er Technology 1.5 ton Split Air Conditioner From Bajaj Electronic Street#8, Habsiguda Hyderabad 500007,

From the very next day after installation i can hear lots of noise from my indor unit, i have also noticed that my AC not blowing cool air as per the selected temperature settings and it is even not cooling my room.

My registered phone number which is attached to Bajaj Finance and Samsung is [protected]

I am from Hyderabad, and i had bought this AC from Bajaj Electronic Street number 8, Habsiguda Hyderabad 500007, around 30 days back, i have also raised a complaint but there is no response.

AC modal number is "AR18MV3HETSNNA", serial number "03P5PPCJ102689E"

I want you guys to please arrange a replacement for this or else ill be forced to take this matter more seriously and legally.

Bajaj's and Samsung's Disappointed customer
Mujeeb ur Rahman

Gave mobile (bought in Dubai) as mentioned in subject @Service Centre, Rajaji Nagar, B'lore on 25th March.
No calls from customer care about updates and status.
Every time I only had to call to know status. (Not even once I was called to inform status)
Finally, today went to receive handset without repair as motherboard costs too high.
The lady at desk need to look into details of jobsheet and speak.
Highly irresponsible head, and staff.
After charging Rs.150, at least call twice or thrice to inform customer about status.
Let this not happen to future customers.

Presently, people have been addicteded to mobile and cannot stop being away even for few minutes

Sir
I brought my refrigerator from Pushpanjali Traders, Godda with
model name - RT2534SACRJ
Product Serial No. 080542AC700480E
Date of Purchage- 22.04.2014
Add: fasia Dangal, Asanbani, Godda
[protected]
I made complaint and was contacted by the local service provider in Godda
Mr. Mahmood visited and reported back to his workshop workshop-in-charge asked for advance money Rs1000/=(Thousand Rupees)to buy the heater for its repair said we have too order this very part that has to be replace he promised that it will be replaced within 24 hours, but more than three days have passed on no one has come to till date when I made a call to him and didn't reply .I just want to ask to whom so ever it may concern that do SAMSUNG INDIA provides service by asking customers to pay in advance, I didn't thought of this with you people.
Please do the needful in this regard.

Sir,

This is to bring to your notice, the following facts:
1)I have purchased a Samsung SM-G935 on[protected].

2)On 21st March 2017, some issues arose with regard to the display screen of the phone and so I approached the Samsung authorized service center at “VANDHANA COMMUNICATIONS, No 51/102, 20th Main Road, Marenahalli Main Road, Near Sai Krupa Hospital, Vijaynagar, Bangalore - 40”. However, even as the service center repaired the display screen and returned the phone to me, there arose new issues with regard to the microphone. No caller was audible on the phone nor was I audible to them. I approached the service center again pointing out the new problem in the phone. I was told orally that there was some mistake on their side while repairing in the first instance and hence repaired the microphone. All of this was covered by warranty.

3)However, soon after the repair of the microphone, there arose a major problem. The said phone whose primary feature, as shown in advertisements and as assured to me personally by the salesman was “water resistance up to 30 minutes in water as deep as 1.5 meters”. On 27th March 2017, the phone accidentally fell into water, for less than 30 seconds. When I took the phone to the service center as mentioned above, I was told that there was “water logging” and that the complaint was “warranty void”. I was asked to pay over Rs. 28, 000/- for repairs!

4)Please note that this shocking and disappointing rejection of the warranty by the service center is unacceptable as it is contrary to the product assurance of water resistance. Some questions remain unanswered. How would the phone suffer water-logging, when it was exposed to water for less than 30 seconds? Was there a part concerning the waterproofing misplaced by the service center, especially in the light of the center mistakenly damaging the microphone in the first instance?

5)Suffice it to say, that there has been a defective product sold to me at an astronomical price, then there were defects in service by the service center, and finally I am being asked to pay a huge sum again, for a defect arising certainly because of Samsung and its authorized service center. I hence demand that the phone be repaired with immediate effect, without any delay, and being covered by the warranty, to be free from cost, failing which I will be constrained to take legal recourse to assert my right as a consumer.

I am looking forward for any early resolution (replacement of above said parts free of cost under warranty) for the faulty service extended during servicing my phone.

You can reach me for any queries on
+91-[protected]
[protected]@gmail.com

Regards
Ashwin Kumar

This is with reference to a complaint no. [protected] dated 28.03.17 and [protected] dated 29.03.17 regarding Refrigerator service.

I want to explain that I'm chasing to Samsung service provider to repair my refrigerator model no. RT45 since 28.03.2017 but due to poor response and poor technical capability of your service executives unable to get corrected the same.
As Samsung is a brand which is picked up by any customer with blind eyes but after such pathetic experience from your service provider, I feel no one should buy Samsung Product.

After a long persuasion from your service executives, every day new executive comes, do something, make charges and just after some time refrigerator go down as per earlier condition.

After seeing such pathetic condition I must feel to go consumer court so that others will not face such pathetic situation.

I want to bring above issue in your knowledge and request you to look into the matter to repair above said refrigerator today itself.

R K Dhatwalia
#[protected]

Hi team,
I have purchased samsung mobile galaxy a9 pro in reliance digital store in kottapet hyderabad and i have done the insurance on same day with samsang ex-cutie boy referd with insurance people who is setting in reliance digital store. Insurance name oriental insurance that boy has not give proper details after 5 months display has been broken then i went to reliance digital store and discussed with that executive, he has saying that insurance will not be covered till one year you have to replace the display by paying the amount after u can claim the reimbursement 1 st year, after one year insurance company will replace it seems.

We have purchased a SAMSUNG 12JC3 1.0 Ton Regular AC of MRP of Rs.32500. on 29.03.2016 during the UGADI Festival Offer from BAJAJ ELECTRONICS, PUNJAGUTTA, duly paying the Down payment of Rs.5400.
On enquiring the details we found the SAMSUNG 1.0 ton AC with INVERTER is better suited for us.
On 30.03.2016 we approached the BAJAJ ELECTRONICS Show room for Upgrading the Instrument, which was AGREED TO by the Manager and informed us to come on 31.03.2016 afternoon for the paper work.
On 31.03.2016 when we approached the Bajaj Electronics, the staff has not solved the issue and were non-cooperative.
Meanwhile the Delivery person arrived at our residence, which was not acknowledged by us informing him about the upgrading of the Instrument.
We were trying to approach the BAJAJ People over the Phone listed in the bill. There is no response nor anybody has called us.
The Aggresive advertising from the management in offering the purchases is not carried out in sorting out the issues after sales.
We are quite disappointed by the response from the Staff of Bajaj Electronics in sorting out our issue.
Being a regular customer of Bajaj Electronics, we are feeling the pinch of the poor after sales services.

Sir I have purchased Samsung refrigerator in the month of December. Form the month of March bulb inside refrigerator is not working properly.. So I place complaints. Complaint no.. [protected].
Technician visited to my residence.. And told that bulb is faulty.. And need to be replace.. After that day bulb is working... So I want to know what kind of inspection he had done... Kindly send authorised technician.

I bought a power bank with Bluetooth on March 26 and that is not a variety that is shown to be at site plz I want to return my product. My AWB Number[protected] & Order no. DD370853 Plz return my product. My phone no is [protected] and the Samsung power bank is shown as 20000MAH and the product is coming 25000MAH but the power bank with only the fake stamp on product and the bluetooth that is coming with Bluetooth is not working and when my product is not returned.i also complained in Consumer court of kaithal

This phone has BATTERY HEATING issue. i had talked with service centre, technical support, the store from which i had purchased, management and ceo helpdesk.
they all say we cannot help you and did not replace my battery under warranty.
also they now my product is out of warranty and now they would not take responsibility.
the ceo helpdesk executive has openly challenged me on a call to go to court.
i was never abusive. but these guys sitting at noida technical support team of samsung are very aggressive and super confident.
they say if you are not a premiunm customer i.e. you bought a 9000rs product then we cannot even give you help at your doorstep even if you have a family emergency and you need to use your mobile phone.
SAMSUNG MOBILES HAVE BEEN CHARGED 1 BILLION DOLLARS TO APPLE. NOW LET'S SEE IF THEY SEE THEIR DOOM IN INDIA JUST LIKE NOKIA AND BLACKBERRY HAVE SEEN IN INDIA.
all the best samsung .
i have already gone to a lawyer.
see you in consumer court.

Sir - I was the proud owner of the above fridge. Two weeks back, my compressor conked off and we contacted 'Good Luck dealers" from Kamothe who claimed to be authorised service dealers of Samsung, but now I think they were lying!! They sent their technical person who changed our compressor for Rs11300. He gave a bill with a warranty for 7 years! The fridge worked for 1 week and then suddenly stopped working. We called them again and they came and did some repairs and asked us to start the fridge after two hours..but it didn't work. The fridge wasn't cooling. Third time they came again and did some testing and again they failed to solve the problem. They came for the fourth time and again replaced with new compressor and also changed the capillary (as he said it might be blocked). The fridge was cooling only for few hours and again it has stopped working. I have called them to give me back my money, but they say it will take 45 days for refund! They also took my original dead compressor (which we realised later). How could they take away our compressor! They are frauds and are spoiling the brand image of Samsung!

Sir,
I purchased J7 in the month of may 2016 at the time of purchasing dealer mounted the phone with temper glass, there was a slight mark at edge of the phone initialy i thought it is air b/w glass and phone it starts spreading over the screen gradualy when i realise this is on screen i rush to customer care at solan himachal they checked my phone and gave my phone back with the words that they will change the screen when it will available i complained in the month of Dec. 2016 i visited the branch more than 20 times now they are saying this is not in warrenty.
You are requested to do the needful as earlier as possible otherwise i will be no choice except consumer with harassment.

Ek dum bekar service centre hai samsung ka saale chutiya bnate hai. Maine apna phone samsung J5 diya battery kharab thi toh saalo ne apni marji se display blinking ki problem bi likh di aur 10 din tk mera phone rakhe rahe mai jb gya toh bole ki kal aake lijiyega aur aaj fir gya toh keh re battery ni aayi hai time lgega maine pucha kitna time lgega toh woh ladki bol rhi pta ni mujhe aur mra screen guard bi tod diya kamino ne...

I hav purchased the refrigerator in 2014..since den the fridge is creating problem..they replaced the freezer still den Facing same problem again and again..within warranty ND after that also..nt being resolved ND nt getting response also.
Cooling problem..they have changed the freezer once and against same problem have occurred..now they are not responding.

I had purchased this fridge on 11th Jul 2016 and it is still under warranty. I was facing a issue with this fridge that there was a frost which was getting accumulated on the downside of the fridge. I have complained for the same in the month of Feb 2017 for replacement of the same. The company people came and replaced some parts (when i was insisting on replacement of the entire product). Today after one month i am again facing the same issue. I am trying to contact the customer care but everyday they are telling that they will come for a visit but no body is turning up. Its been 10 days now i am following up for the issue but there is no action taken.

I want immediate action on the same and kindly replace and give me a non defective piece.

Attached invoice for purchase of product.

I am a software engineer and i know that my phone stuck in boot loop.
And i know how to resolve the problem and technicalities of it but the service center lady told me that we have to replace the motherboard but i know that it is not required and motherboard is working fine.

My phone is under 1 year warranty then also
They told me that it would cost me rs. 5000/- for a mobile which i bought about 3 months back.

I was sitting in the service center for 1 hour and all the customers were being told the same thing, i. E. The service charge is more than the cost of the phone.

This is daylight robbery!!!

Ref complaint no [protected] std 28 March
No service engineer attended in spite of numerous calls to your good office service centre
Fyi I am regular customer of Samsung
Flwg items purchased in the year 2105 n 2017
2 Led 48 inc smart tv's
2 inventor ac
Sound bar
800 ltrs Refrigerator
2 c9 pro mobiles
Due to this careless behaviour of complaint centre made me think I had made a mistake to trust your product
Please ref my mails in details to customer care dated 29 March which still unread or replied to me.

We are sorry to inform you regarding the performance of your above captioned product .Purchase detail as below
Invoice # SC297
Model:RS554NRUA1J/TL-REF-FF-S no.Y7GD4ABH100363
Purchased From:-Samsung Smart Plaza; Aggarwal Electronice -Kanpur
Date:[protected]:16 pm
Customer Name/Code:- Sameer Shukla/1967806
Member Number:[protected]
Invoice Value:-INR 87500.00
From the date of Purchase till date our refrigerator has been attended 6 times by various persons send by samsung India on complain such as Mr. Suraj singh & Mr. Farhan ( Kanpur) & Mr. Vinod ( Lucknow)
The Fridge section either gets extreme chilled and gets frozen or stop cooling, making it a simple almiraha.In both the conditions it spoils all the contents in it
The PCB of the refrigerator has been changed, the problem still exist.Now they say its heaters are not working and are not available at present.
Your company has made the product a simple experimental object, every time they found new part responsible for the problem.
I humbly request you to kindly Refund our amount or replace the same with some other model ASAP.