Samsung India Complaints & Reviews

---------- Forwarded message ---------- From: SANDEEP SINGH Date: Tue, Mar 28, 2017 at 10:43 AM Subject: Warranty Extension confirmation mail To: Balaji Kumar Dear Mr. Kumar, Greetings! This mail is in regards to your Samsung television model no. UA32K4300ARLXL bearing serial no. 0A8L3PAH707697L. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair process in the product warranty period to ensure equated performance of your product to your satisfaction. Once a product develops a fault, it is resolved through the warranty provided with the product which you can avail at any of our certified centers by our expert engineers. Your television is still in warranty and as such the necessary repairs has been done on free of cost basis. Also, as a goodwill gesture, we had offered three months warranty extension on the said product for repair which will be valid from 01.10.2017. Date of purchase: 02-10-2016 Warranty Period: 12Months Applicable warranty till: 01-10-2017 Extended warranty: 3Months Warranty extension start date: 02-10-2017 Warranty extension end date: 01-01-2018 Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity where we can serve you in any other way. We assure to give you the best possible solution in any manner. Regards, Sandeep Singh Customer Service Experience Desk Phone +91-11-3318-4528 (Monday - Saturday: 9P.M.to 6P.M.)

After submitting the complaint in this website. next day I got couple of calls from Samsung office. They understood my issues and told me that within a week the issue would be solved. I used to get daily calls to my number from Mrs.Rekha from Samsung office. She used to update me the status of my phone. on march 18th she again called me and said I would get my on march 21st or 22nd...finally I got a call on march 22nd and I was told that my phone is ready and I can take it back from service centre. Iam very happy that I got my phone back. A special thanks to this INDIAN CONSUMER COMPLAINTS FORUM and also mrs.Rekha from Samsung office. Regards Shahul Hameed Hyderabad 8886882526