Samsung India Complaints & Reviews

Dear Sir,

I am using your Note 5 and went to your services center balajee in Jabalpur for my broken handset repair, Pls note the subsequent grievance about my loss in professional and delay in registering my request

• I submit my damaged h/s Note 5 to your service center (BalaJee services) on 27/feb/17, as per them they ensure to call me in 24 hrs. time then update my estimated price of h/s
• Nether I got a call nor any whereabouts about my damaged mobile, I called them up after two days and confirm about the charges they told me the estimated price of aprox 13000/-and notify that I will get my mobile in 15 days of period.
• After 15 days when I ask, they said the parts have not been rcvd and it will take additional 5 to 10 days of time
• On the very similar day, I called up your customer care people and they well-versed that my complaint has not been register by service center and they are not able to see any of my details, I managed to logged my complaint through call center peple and then I got the call from your supervior Miss Rajni and assured the I will get back my H/S within 24 hrs, but once more it took 3 to 4 days.

After 2 to three days I rcvd SMS that now my mobile is ready and can pick up, but they are not providng us the cashless faciltiy as your call center supervisor is also very rigid on the same and gave me very dissatified response

Sir-With the Break of 20 to 25 days I got massive damage in my profession due to service delay and dependencey on Samsung.

Who will going to compensate for that and what action will going to take against your local service center in such an ingnorance to your customer., pls tell how to to repair and recompensate my professional loss .
I would request to provide me an option of my loss in buisnees due to delay in your serives for 20 days and no action taken by your supervisor accept they apologised for this heavey loss in my buisness, would request to pls revert or else I would complled to go the the consumer forum or file the case against Sumsung for such mental and economic loss

Awaiting for your postive response

Regards,
Shakti yadav
MObile-[protected]

I’m fed up with one of Samsung service center (Mangalmurti enterprises). Last year my handset developed a display issue. The issue was simple, the display used to come off every now and then from the top left corner. After multiple visits and revisits for repairs, the issue was not fix and in this process my handset was cosmetically damaged specifically the paint came off and a gap developed between the chassis and the display. The condition my handset became horrifying!! So I asked them to fix it. To which they plainly refused and asked me to pay rs9600 as they had to replace the entire chassis. I refused to accept that and I raised a complaint against with the Samsung customer care team hoping to get some proper solution, when confronted they shamelessly claimed that I have damaged it somehow. So after fighting with them for over a month they accepted their mistake and replaced the chassis for free and claimed the device is fixed. Now after all this fighting, to add to all the horror within a month of getting my handset “fixed”. The display started to develop a noticeable reddish tint and the AMOLED panel not the top glass started develop small cracks from the top left corner, so I visited the service center as soon as I could and asked them for an explanation as the handset was neither dropped nor had any damage. They took my phone for inspection and to my surprise they said the display cracked due to overheating and it is not covered under warranty and so have to pay Rs8500 to get it fixed. After arguing for hours with the Service center guys, I had to walk out. And within a week of all this, the display died out. Having no other choice, I had to go to the service center get it fixed and this time they said I have to pay Rs10400 to get it fixed. Now let me remind you, the handset does not show any signs of drop or physical damage.

So guys I just want to know, what is going on? This is horrifying as this is what Smasung backend team sent me when I asked for help and they wont answer the calls as well :
“Dear Mr. Patil,
Greetings!
This is in regards to the complaint of your Samsung Handset model code SM-N910GZKEINS, bearing serial number RZ8G8052N0V.
It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is physically tampered.
Therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis. As such the total cost of repair would be Rs. repair cost 9835.49.
In conclusion, based on our discussion, we would not be able to cater your request for free of cost repair of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Regards,
Mohit
Senior Executive- Customer Experience
Samsung India Electronics Pvt. Ltd.
Desk Phone:[protected] Extn 9683 (Mon - Fri, 09:00 AM - 06:00 PM)”

This is complete harassment.

Hello samsung!
I have been using Galaxy S6 and of recent changed my phone to Galaxy A5 2017.
The picture quality is very bad compared to S6.pics taken witn A52017 are blur with grains.Have tried all the settings possibe.None worked..also that the phone has a slight lag
Totally disappointed Wish i hadnt bought this phone
Sincerely Pooja Karunakaran

Hi my name is wasim shaikh im from nasik maharashtra i had purchased c 9 pro mobile after 8-9 days mobile started over heating so i went to service center they told me problem will be solved by softwer update but problem was not solved then they told me mobile has some issue we will D O the moblie. they said you will get new mobile in 2 days but they r saying that u have to wait for more 3 days.i want to ask you that have i spend my money which is 36000rs to keep my mobile in your service center please let me know.

Hi Team, I purchased an A/C from Pai international, Kalyanagar Bangalore and yesterday it got installed as per service request raised by Pai and Samsung guys installed it. The rates as quoted by PAI while selling the product for additional components doesn't match what Samsung charged me, so finally I ended up spending Rs 3500+ other expenses for white cement etc. If Samsung is not in sync with PAI where there products are sold, why don't you guys speak amongst and advice PAI not to claim that the charges are going to be such and such. Really unhappy with Samsung and PAI both.All your responsibilities are over since you have got your payment for the product? Call me i[censored] want to understand more.Attached bills for your reference.

Hi sir I purchase your handset a510 but that time my handset problem not sold in complen headset on ring side colour and crach on ring side so I sent this image is on no problem company complean your no[protected] on 26march 2017 7.25 am
3 time replacement give this problem regarding
my warranty is expiry 5 April date
but my problem is that tim6e not sol plz ignor my component
I complen in consumer corte . your service is very bad plz sol my phone problem my w

regarding Thapde Govind S
[protected]
[protected]@gmail.com

I bought a phone from samsung plaza at adyar, chennai on march 25 2017. I paid my bill amount through my credit card. But to my shock, the transaction fee payable by the merchant for using pos is transfered to the customer. As per rbi rules the transaction charge has to bare the charge as they are using the service for running their business. The practice of collecting money from the customer is not acceptable. I paid 300 inr extra for using credit card.

Sir i would like to inform you that i lost my phone on 24th march 2017 while i was driving
the details are
*355886/05/033757/8*
*355887/05/033757/6*
year of manufactureing date: feb 2013
maxium retail price : 22, 990
so kindly pursue
m venkateshwer
h.No 7-5-1/1, venkateshwara colony,
mahabubnagar, telangana state -509001
contact no: [protected]

Samsang moble hand set g-570 j5 prime purchased on 09.03.2017 vide cash memo no s11389 dated 09.03.2017 from seva kendra trade mehsana jilla panchayat shopping center.
The mobile hand set was required to use the otg for ekyc for bsnl sim sale only, which was explained to the vendor and he had presented some other company and samsang mobile. I haved decided to purchase the j-5 prime g-570 as for other purpose we can use this mobile and also being branded company i have purchased this mobile hand set.
On first the mobile was not charging we gone to the vendor he immediately replace the mobile
When we started the ekyc machine in this mobile the mobile is not supporting the ekyc. The vendor had inquired your local care center they told that 70% samsung mobile s are not supporting the otg.
Sir my intention to purchase this mobile was only that i have to sale bsnl sim and being reputed branded company i had select your j-5 prime.in market the mobile costing rs.4500, 5000, 5250, 5500 are available with otg support and heavy speed, even though i had selected your phone but i am frustrated after purchasing this mobile and even after reply from the vendor as well as your customer care executive.
The vendor had denied to replace the phone with reason that you have inserted the sim in the hand set. Sir, without inserting the sim how we can say that your mobile is not supporting ekyc machine.
I have been forced to purchase new mobile in addition your j-5 prime mobile for which i had spent rs.14200- which is not a small amount for me.
I have purchased gionee mobile costing rs.5250- only and through this hand set i had sold about 500 sim of bsnl during this 7 days period
Finally sir, i request your honour kindly replace the mobile with ekyc supporting hand set and give me justice or please return my rs.14200- as i have no use of this branded company and reputed company mobile

Thanking you sir

Yours faithfully
Urendrasinh solanki
Mehsana-[protected]

My changing pin repair .. I will Samsung repair centre after one he give me mobile my repair is done because my speaker in repair. Again Samsung service centre I will he say it Colse sir...serice Boy out city come after 15 day..i will after 20 day he say again compacompany is Colse sir...Customer care centre is say to me unless word...okk. argent li give me solution...do fast okkk ..
Vest brach in Hyd...

Here after u will not purchase any Samsung products and also I'm tell to my friends and family. Because Samsung very worst. I'm purchase Samsung TV from T. Nagar Samsung show room. They committed install within 1day. But not install as per commited. So I call Samsung show room. But poor customer handling by Samsung show room staff suresh. First teach how to handle customer Suresh then improve service for committed .

I have submitted a samsung galaxy a7 (2016) to the samsung service centre (Address - om villa, 1st floor, howrah-711109) on 01.03.2017 for changed my mobile display and pda and backcover glass which has broken. They charged 8600 rs and i have advanced 4000 rs cash. Already 24 days gone and they told me daily that the display is not available and how much time taken for that they exact can't tell me. My phone is very important for me.
I will be very thankfull to u i[censored] see this matter and resolve it as soon as possible.

Thanking u yours fauthfully

Arijit mondal

Sir/ madam
I have purchased an air conditioner from Amazon site. I received it on time after this I contacted Samsung customer care for installation of ac .after this I contacted Samsung care 5 times but appointed engineer by Samsung always says, siri will come evening, morning, evening, morning .till now 10 days passed but there is no result .
You can trace me from my mobile no [protected] .
I am very dissatisfy from your service.

Thanks & regards
Satish Yadav
[protected]

Here after I never choose Samsung products as bitter experience about first service request even the product had purchased recently, the service person asked to produce original bill for the service but they have enough data about the details of ours and retail shop .
The person came and refused to do service for the said reason, I didn't know what purpose they maintain the customer details their end
If I am ready to pay they never ask anything.

I have paid Rs. 2000/- note to Service engineer on 23.03.17 against a bill of Rs.919/- The engineer Bunty promised to return balance but he ran away with Rs. 2000/-. I complaint to customer care yesterday around 8.30 PM who promised an immediate action but more than 24-hours have gone past no action is taken. I have not got my balance money back. The guy is now misbehaving on phone and threatening to me and my family members.

Please take immediate action and if anything happens either to me or to my family members Samsung shall be responsible for the same.

Dear sir,
i have submitted A7 2016 to the service center as the nothing is coming on display .. the service center worker checked it and taken it in warranty now they are telling me that it is out of warranty and will charge accordingly to change the display.. as per service term and condition broken/damaged display is not covered under the warranty .. kindly do the needfull and revert back as soon ..i am attaching here with the receipt of receiving phone to the service center...
Now they are arguing with the issue on change of display that the phone is out of warranty not changing... As the the warranty rule company has to replace the said display under warranty as they have taken it into warranty and they have to change display in warranty without any cost.. if they will not change the display then matter will be taken as litigation matter and will file a case against the company in the consumer Court.

I have purchased a new refrigerator however there was cooling issue in just after 3 months. Many complaints raised, service request raised but everytime they provide temporary solution- gas refilling, and then again 4-5 months same issue. The issue that comes after using it for 8-10 years and i was facing it after 3 months. It is a reoccuring issue but i dont see any help.It It is on warranty period but still there is no one replacing. Customer care don't listen and same with Supervisor, Manager of the customer care. How long would i survive after warranty period they are asking to take extra warranty and give them charge for it. It is worst experience with Samsung and will never ever advice for Samsung refrigerator.

Hi
My name is mr. Suresh kumar borana from panjim goa

I had bought a samsung gear model no sm-v7000zkainu serial no rf2da0ryg1m. Was purchased on 02/02/2017 and i got the problem within 4 days from the date of purchase.

The gear is submitted to the service center on 06/02/2017 having job card no /bill no of the service center is [protected], the service center asked me to submit the box charger and the original bill of the purchase as it was within 7 days of the purchase the company policy is replacement or money refun. So i submitted to miss. Nilima. I received a call from the service center on 09/02/2017 asking me to get a letter from the dealer from which is purchased for the confirmation which was provided by me to her on same day 09/02/2017.

After few days i went to the service center after 7 days asking for the status they said waite for more 7 days u will get a replacement brand new.
Again when i went to the service center after 11 days she told me to give the id you will get the money refund within 10 days in between i had called the call center two times but once i got the call refrence no is 7267864.

No again when went few days back go to see the concern person who knew my matter and following up has left the job miss nilima and other executive attended me and asked me to waite for 2 days as she was unaware about my matter then after 2 days she also assured me for mostly refund now suddenly one person call me saying your part was unavailable so now its available and your gear will get repaired within 15 this call was last week sonone called from pune.

My main think are mention below
1-first of all the gear gave m, e a problem within 4 days from the date of purchase

2- company policy is within 7 days if anything goes wrong is replacement / refund that is why the service center asked for box, charger original bill and letter from the seller which i have attest with the complain acknowledge/received by the service center

3- now almost 45 days have passed from the day one they said i will get a replacement or refund and now suddenly they are saying your part is received and your gear will get repaired and will be given to you within 15 days why should i take repaired one when the company policy is within 7 days replacement or refund

4- i was assured for refund for which they had taken my id proof also so i am not interested in this gear as looking after the services and i do not have faith in your product and in future if again anything goes wrong you will take more 45 to 60 days to repair.

5 - i just want a refund and pay me for the mental torture for which i have gone through as i wasted my time in visiting to the service center so many times

Please take my matter and look in to it and do the needful i just want refund as assured by the company and compensation for the above mental torture and harassment faced by me

I bought Samsung refrigerator model no. RT33JSRZESP/TL at Shree Electronics Bhilwara on 03/06/2016 . i have suffering big problem in refrigerator with internal body damaged & Out side main door colored fed up with dull ness.within 6 months of Purched. i had giving many compliant to samsung Customer care. But nothing to get any proper responses . i feel very bad & mentally torched with buy this company products. even i used many others products like w/m, led tv, microvan, ACs, phones at my home . i am privileged customer of this company. although i am suffering much more. company is giving poor services like this...??? that's not good for future value of company..

I, have received an answer to my complain from team escalation they cannot repair the tv since part required is not being manufactured by samsung, fail to understand how can a multi national company make such a statement.
service order no;[protected]
service engineer visited my home on 22nd march'17.tried to replace the part but the tv could not start and after removing the part, he said we do not manufacture this part.since the tv is too old.