Samsung India Complaints & Reviews

Dear sir,
i have submitted A7 2016 to the service center as the nothing is coming on display .. the service center worker checked it and taken it in warranty now they are telling me that it is out of warranty and will charge accordingly to change the display.. as per service term and condition broken/damaged display is not covered under the warranty .. kindly do the needfull and revert back as soon ..i am attaching here with the receipt of receiving phone to the service center...
Now they are arguing with the issue on change of display that the phone is out of warranty not changing... As the the warranty rule company has to replace the said display under warranty as they have taken it into warranty and they have to change display in warranty without any cost.. if they will not change the display then matter will be taken as litigation matter and will file a case against the company in the consumer Court.

I have purchased a new refrigerator however there was cooling issue in just after 3 months. Many complaints raised, service request raised but everytime they provide temporary solution- gas refilling, and then again 4-5 months same issue. The issue that comes after using it for 8-10 years and i was facing it after 3 months. It is a reoccuring issue but i dont see any help.It It is on warranty period but still there is no one replacing. Customer care don't listen and same with Supervisor, Manager of the customer care. How long would i survive after warranty period they are asking to take extra warranty and give them charge for it. It is worst experience with Samsung and will never ever advice for Samsung refrigerator.

Hi
My name is mr. Suresh kumar borana from panjim goa

I had bought a samsung gear model no sm-v7000zkainu serial no rf2da0ryg1m. Was purchased on 02/02/2017 and i got the problem within 4 days from the date of purchase.

The gear is submitted to the service center on 06/02/2017 having job card no /bill no of the service center is [protected], the service center asked me to submit the box charger and the original bill of the purchase as it was within 7 days of the purchase the company policy is replacement or money refun. So i submitted to miss. Nilima. I received a call from the service center on 09/02/2017 asking me to get a letter from the dealer from which is purchased for the confirmation which was provided by me to her on same day 09/02/2017.

After few days i went to the service center after 7 days asking for the status they said waite for more 7 days u will get a replacement brand new.
Again when i went to the service center after 11 days she told me to give the id you will get the money refund within 10 days in between i had called the call center two times but once i got the call refrence no is 7267864.

No again when went few days back go to see the concern person who knew my matter and following up has left the job miss nilima and other executive attended me and asked me to waite for 2 days as she was unaware about my matter then after 2 days she also assured me for mostly refund now suddenly one person call me saying your part was unavailable so now its available and your gear will get repaired within 15 this call was last week sonone called from pune.

My main think are mention below
1-first of all the gear gave m, e a problem within 4 days from the date of purchase

2- company policy is within 7 days if anything goes wrong is replacement / refund that is why the service center asked for box, charger original bill and letter from the seller which i have attest with the complain acknowledge/received by the service center

3- now almost 45 days have passed from the day one they said i will get a replacement or refund and now suddenly they are saying your part is received and your gear will get repaired and will be given to you within 15 days why should i take repaired one when the company policy is within 7 days replacement or refund

4- i was assured for refund for which they had taken my id proof also so i am not interested in this gear as looking after the services and i do not have faith in your product and in future if again anything goes wrong you will take more 45 to 60 days to repair.

5 - i just want a refund and pay me for the mental torture for which i have gone through as i wasted my time in visiting to the service center so many times

Please take my matter and look in to it and do the needful i just want refund as assured by the company and compensation for the above mental torture and harassment faced by me

I bought Samsung refrigerator model no. RT33JSRZESP/TL at Shree Electronics Bhilwara on 03/06/2016 . i have suffering big problem in refrigerator with internal body damaged & Out side main door colored fed up with dull ness.within 6 months of Purched. i had giving many compliant to samsung Customer care. But nothing to get any proper responses . i feel very bad & mentally torched with buy this company products. even i used many others products like w/m, led tv, microvan, ACs, phones at my home . i am privileged customer of this company. although i am suffering much more. company is giving poor services like this...??? that's not good for future value of company..

I, have received an answer to my complain from team escalation they cannot repair the tv since part required is not being manufactured by samsung, fail to understand how can a multi national company make such a statement.
service order no;[protected]
service engineer visited my home on 22nd march'17.tried to replace the part but the tv could not start and after removing the part, he said we do not manufacture this part.since the tv is too old.

I recommend a strict against Samsung for providing sub standard services and failing to deliver the services. I had raised the service request [protected] two weeks ago, but nobody has called me till date. After following up for some many days, there has been no response. Such poor quality of services is not acceptable. Want strict action against Samsung India.

I read the above tag line of yours - "most trusted brand in india". Your are right, mostly all products at my home is of samsung. So this time i again went to buy a washing machine of rs. 23700 - wa65k4020hl/tl from razzle dazzle electronics, krishna nagar, new delhi on 21/03/2017. I paid the amount and was told that it will be delivered to my home. Around 09:00 pm i received the machine and unpacked it while creating video. As i checked that there was a big dent on the front side of the machine and informed the concerned person around 09.20 pm. He said me to call in the morning - bit shocking. Then i called him 11.30 am he said rudely "showroom khulne do" and disconnected my call. Then i called him at 01.45 pm he picked my call and said "time nahi hai" and disconnected my call. It was very frustrating for me and at same time i called him 7 more times, he picked and disconnected my call. Till this time i was fuming as if i have taken some favour or took that machine free of cost as the show room was far way from my office so cant visit that time. Really it was very disappointing after seeing such an abrupt behaviour of that person shukla working there. Is this the way they treat the customer after being guilty? Really shameful. Then i received my replaced piece on 22/03/2017 at 09.30pm after many calls and that too dented piece and i paid the delivery charges. I am not sure is that piece fresh or used? But this time it was really disappointing and sad after purchasing a samsung product from a showroom not online with my hard earned money. Are these things left only, as its a brand now, no care & value for customer. Really disgusting

One of the customer care personnel - rishabh promised assistance and also asked for details of my mobile after which he denied helping me.. He wasnt professional and acted like a robot repeating the same thing again and again though i asked him to be professional. Complaint wasn't taken but the tl provided me the reference number for the chat record... The number is [protected]... Pls ensure that people are also professional as equivalent to the organization and it's processes

Dear sir i can repair my mobile at ashoka engineers hisar the person name akash cant behave properly and he takes me extra charges for reparing.after alll i can want reciept for these repair basis he can say after 3.4 days i can give but he says lie to me nd cant behave properly.In past i want estimate for repair basis of my mobile for insurance purpose .he takes 250 rs for giving these and i can say for receipt these cash then he says no receipt for these.in last i cant update my mobile software these updation charges can take in gurantee period

I bought C9 pro for my wife's birthday on 13th march 2017. Second day itself the Proximity sensor didnt work.
I called Samsung support and they gave the case number [protected] and told me to go to the showroom itself.
They did something and proximity sensor worked. Next day charger didnt work, Random reboots & intermittent touch issue again called up support.
They told me to visit service center in RT nagar. My house is in kr puram and drove all the way 35kms to showroom 1st time and 30kms to service center 2nd time.
They agreed for 14 day replacement or refund with DOA.
But as per samsung process they need one sticker on the box which was taken by the showroom guys while they were putting the flip cover.
They denied for DOA as the sticker is not available. Being an IT giant. Your process relies on a small sticker which the customer is not informed of.

Next issue is Charger - they are ready to replace the charger but the phone has to be reapplied with the same version of software.
I dont understand the logic on this when the charger is hardware faulty but the phone has to be reimaged. I lost data on the phone as i waited in the show room for more than 2 hours.
I went at 4.45 and came out only at 7.05pm.

Samsung need to take this really serious on the way customers are handled.
The process is too complex for resolving a small issue.
I have a ipad which had issues and the way Apple treated us is way superior than this support. For the small charger issue i had to wait for infinite time which doesn't make sense.

Being a IT giant the processes should be simple for customers instead the process is in stone age.
It is evident with the product quality that the charger for this 37K phone just died in one day.
The phone heats up and random reboots & Touch issues.

if you are customer will you accept this for a phone of 37K.

Kindly give me a DOA for the device as it is nearing 14 days.
I have also told them that I can upgrade to Samsung S7 if needed.
I am big fan of samsung but now burnt my hands.
Even when the Samsung note 7s were exploding.
I was assured about samsung's quality which I have seen before and opted for C9 pro.
I think no wonder this one can explode soon.

Kindly give me a DOA for the device as it is nearing 14 days.
Please call me in +91 [protected].
Please let me know if I have to take it legally.

Rahul from CEO desk called me and told me to contact the service center for DOA. He gave a number [protected] (Gopal) to proceed further with DOA. But when I called Gopal.
He is not aware of any of these details. Is there anyone who can help me.

When send email from samsung website there is no acknowledgement from the site to my email which is very basic. I think these things has to be taken care seriously.

Thanks & Regards
Dhilip Kumar

I purchased a samsung galaxy S5 in august 2016. it has not been working well. customer service has not been able to fix it. they offerred me a refund while I was requesting a replacement since i did not want to go through the hassle of finding another equipment. they say that they do not have the product anymore. if that is so, it would be appropriate to give me a phone with a similar configuration rather than say refund only. service staff are rough while answering. have recorded their conversation as well.

Dear Sir,
This is to bring to your Kind notice that Myself Mr. Arjun Kudekar, presently living in Shirwal (Maharashtra) . My Samsung LED TV is not functioning properly since few days, which I had informed to the customer care .
TV is under warranty period, even after getting Technicians service, it did not repair. I also informed at the nearest Samsung service centre Satara . They refused to repair it on warranty and asked to charge amount for the same, approximate amount of Rs 11, 000 .
Sir, I need to get it repair free of charge as it is into Warranty period Kindly Look into the matter . Awaiting for your Positive Response.

Yours Faithfully,
Arjun Kudekar
Mob. [protected]
Email ID- [protected]@gmail.com

I have purchased the said model mobile from janak telecom, rampura phul-151103 (Bathinda) (Bill no. 207) on dt.[protected]. Since last four months i have noticed that slowly-slowly mobile battery is swollen. But now the size of battery is so enlarged that it pushes the back cover up and it seems that it can blow any time. I have gone to your service centre at bathinda but i have not got satisfactory answer there. I want to know that if it blows, then who will be responsible for my life.
So, i request your goodself to please return this mobile as soon as possible.

My mobile no. Is : [protected]

I Filed a complaint about water coming inside the room from my AC. Service order no - [protected] at the samsung toll free no[protected].

I got a call from a technician within 30 mins saying I will be charged 500/- rs and tax for him to come and check. I said okey come and he was there within 2hours.

He removed some dirt from the outgoing pipe and said all was good.
While at the ac he checked the gas of the ac and told me that there was NO gas in the ac and he needed to charge it.
I said okey fill it.. Please note that though he was v clear that the service will cost me 500 plus taxes now he cooly forgot to mention that filling gas will charge 1800 plus tax!!!
My fault also that I did not enquire.

Within few secs he said the gas was charged and gave me a bill of 2645/-.
I told him it takes some time to charge the gas for which he said he had a good equipment.
I also asked him that 1800/- was quite a charge for filling gas and I normally paid 750/- for which he replied this is standard charge.

He said in case of any issue with a month of this service Samsung will respond immediately..

Now I have two issues -
First, is that the ac is not cooling after he has charged the gas. I called someone to check and it seems the gas has not been charged!!

Second, though i got a bill from the technician of 2645/- I got a sms from samsung indicating the amount payable for service as 2185/-.

Raised a complaint again with the toll free no[protected], complaint no - [protected], for both the above mentioned issues, And was told someone will get back with 2 hours.
After no response for a day when I called back they said someone is looking into the issue and will get back..
Till now I am waiting for the get back.. Please note that the first time the response was instant at the same toll free no.

Can someone please resolve the issue at the earliest.

I am going to samsung service center to exchange my earphone. it was not workin. and the service center man cant talk properly and talk like fight. and it gives very worst service in any other company. and service center man said that ear phone not exchange it was no warranty . and my samsung mobile name is samsung galaxy j7 prime. and i am said to write why not exchange headphone and that man says i am not write any i have no time. and the give worst service so decide never again buy sumsang mobile.and the samsung service center place is BIHAR, GAYA, maharani bus stand.service ceter

I am very disappointed with the companies service . My refrigerator got complaint before 1 month .we called the service centre and they told the board is complaint and they could replace the board within 3days and we also paid 1000 rupees as advance. Now its been 1 month, they returned the advance and said that the board is not available in the company. We need a quick solution for this problem, we have waited for a long time.
COMPLAINT NO: [protected]
COMPLAINT REGISTERED ON - 7/3/17

Hi,

I have purchased a Samsung A7 (SM-A710F) handset in last year July 2016. Unfortunately the display of this device got damaged in last month and hence I have contact the nearest service center for help. The service representative suggested that the display need to be replaced and I will have handover the handset to the service center for the replacement which will take approx. 5-6 days. The date was 8th March 2017 and the CRM number is [protected].

It is almost 13 days now and there is no progress on this. when I call the service center the response I get is the spares are not available and it is going to take some more time.

I purchased this device for INR 26, 000 and it is not even one year the display got damaged. For the replacement of the display the service center is charging INR 7800 which itself is huge amount (it is possible to even buy a new mobile handset with good specifications using this amount). Even after charging this much huge amount for the spare part Samsung is taking this much time to make the spare part available is not all encouraging to the customers like me.

This is pathetic and Samsung should improve the services in the competitive market like India otherwise it will be difficult for Samsung to survive in the market like India.

I hope Samsung will take this seriously and will take necessary steps to help the customers.

Regards,

Balasaheb Thete
+[protected]
+[protected]
+[protected]

My Samsung A5 2016
Purchase date 21april 2016 have complaint regarding battery because it is swollen and have less backup.As my phone is in warranty period kindly replace my battery as soon as possible. My phone is working properly but battery backup is very low.I am facing a lot of problems while using phone. I have to travel frequently in train as well as in bushes.so change my battery as soon as possible. Thanking you

Sir/Madam

I have given mobile phone for repair on 7/3/2017 at SMART MOBILE STORE BOISAR, No [protected] and the bill no: [protected].

The Mobile phone is under warranty period & expired on 07/04/2017. The mobile phone was having problem of display broken. Till date the mobile phone is not repaired and service center always telling that the part is not available and will be repaired within 3 days, these type of bluffing to the customer of a reputed organisation is very bad. The service centre sholud be clsoed immediately, if same type of harrrasment continue.
Kindly take necessary action at the earliest to repair/ replacement of mobile phone immediately and also pay Rs. 1000000/- for inconvenience and harassment caused to me

Dear Team,

This is to bring your immediate attention that my Samsung Galaxy J7 mobile has not been working for the last 3 months and it was given to your service center for repair. The same was not attended properly and the warranty period will be expiring next month. You are requested to guide me on this.

My handset details is as follows;

Model: Samsung Galaxy J7 Gold
S/N: [protected]
Date of purchase: 30/04/2016

Please see the attachment also.