Samsung India Complaints & Reviews

I bought samsung refrigerator model no. Rt33jsrzesp/tl at shree electronics bhilwara on 03/06/2016. I have suffering big problem in refrigerator with internal body damaged & out side main door colored fed up with dull ness. Within 6 months of purched. I had giving many compliant to samsung customer care. But nothing to get any proper responses. I feel very bad & mentally torched with buy this company products. Even i used many others products like w/m, led tv, microvan, acs, phones at my home. I am privileged customer of this company. Although i am suffering much more. Company is giving poor services like this...??? That's not good for future also..

My fridge model no. Rt33fajfarx/tl/2013 is giving problems. It is not in working although it was repaired by you machilipatnam office several times. I purchased on 15.08.2013 in gudivada and your service center is in machilipatnam

I have made complaint and your service man is coming and repairing but again it giving trouble.

Please replace the fridge with a new one as the above fridge is a defective on

This is Madhuri from Chittoor.. I bought Samsung t.v. 4 months ago in VIMSON showroom in chittoor..since 1 month our tv is not working properly. Tv screen is switching off so many time per day.. past 1 month I'm giving complait upon this.. but the service is very poor.. not at all responding properly.. I felt too bad with these problem.. till now our problem is not solved..

I am Thomas. I ordered a mobile from Samsung estore on 14th February 2017. My consumer id is[protected]. Till now I have not got my mobile. Samsung customer care people are so rude and they don't treat customers properly. Today they are telling me that it will take 20 more days for them to dispatch my mobile. I regret my decision to buy a Samsung mobile. Its a great shame on SAMSUNG. They will be doomed if they treat their customers like this.

I am interested to have to samsung electronic dealership in the gateway of kumaon ie halwani. I have space of around 1500 sq ft which will be able to cater complete stores whcih required to be supplied in kumaon region.in addition of above i would like to have authority to sell samsung product to the defence personnel's. Large no of ex servicemen are based in haldwani but they dont have such facilities

This message is to let you know about my dissapoint of your after sales service. You made an unfair judgement and not even made an effort to investigate further. It's a biased judgement that broke my heart and i am willing to take this further. If i need to go to dti, write blogs, share this truth to social media to share awareness to sa ngyari sa amin, ay gagawin ko po. Para wala na kayong mabiktima na gaya ko. Di po kami mayaman, pinag hirapan po namin ang pinangbayad namin buwan2x sa tv'ng nag self destruct nalang bigla.

As i have said po, wala pong gumalaw sa tv. Pa minsan-minsan nga lang nagagamit dahil may tv po sa kwrto ang anak ko. Apat lang po kami sa bahay. Katulong ko, ako, my 2 year old daughter and my husband. Yung katulong ko di nakahawak sa tv's yang dahil pagdating ng unit sa bahay, di ko pinagalaw yan.. Prior to what happened, yung mga app ng tv di na nag wowork and to think one year pa lang. Dahil sa sobrang busy namin, we did not even bother to call you. The night before, the tv was working fine. We had our dinner and like the usual, pag 9pm na. Naka off na ang tv, dahil pasok na kami sa office while my daughter goes to her room. Pag on ko ng tv the morning while we were having our breakfast, i noticed the black vertical bar, maliit pa lang nung una sa upper right corner ng screen. I thought, channel issues lang kaya nag change ako ng channels. Pero di nawala so i turn it off. Pagkatapos, when i turn it back on, biglang lumaki ang black vertical line so i decided to turn it off and wait for my husband na may binili lang sa labas. Pagbalik nya, he turned on the tv and don na, a white shadow beside the black vertical line appeared with that crystal line.

We immediately called customer support and spoke to edzel, he did a remote access and we cooperated. After doing so, sabi nya he will schedule a technician to check the tv kasi di daw software problem. We waited for the technician on wednesday but we did not recceive any call from mystique electronics, na sabihan man lang kami na "hoi maam, di po makakarating si technician, wag napo kayong mag antay". We cancelled our appointments that day, just to wait for someone na di naman pala darating. And they did not even bother to call us, though 3 contact numbers given. So wala lang sa kanila?

I called customer support again to make a follow-up and from there i was transferred to mystique electronis, i spoke to kryzelle. Don palang ako sinabahan na madedelay si tech, thursday nadaw darating because my inorder na parts. They did not even bother to call?

Finally, the tech came thursday, february 23, 2017 (Melchor). Maayos kung pinapasok sa bahay and i was very happy dahil mabilis pala ang service. I was suddenly shocked ng pagpasok nya without touching the tv, he said. Crack to, crack to... And i said, sir anong crack po? Di po namin kahit nahawakan ang tv, wala pong gumalaw jan. He called the office (Service center), narinig ko ang tech sabi nya, baka daw nahulog. Then i told him, sir kung nahulog po yan, kita nyo po ang taas ng tv rack ko... Dapat basag napod lahat yan, and you should have seen a spider crack in the tv. Ni dents o gasgas, wala kang makikita. Then he was silent and said, he will bring the tv with him in the service center.

Not even giving us options, i let him bring the unit with him and waited for a call which they said they will call me agad. I received a call that day asking me to come over sa office nila to talk to their head technician. When i came to their office, their head technician spoke to me and said, maam may pusa po ba kayo sa loob ng bahay o daga? The crack was cause by moist, due to ihi ng pusa o daga!!! Which is very impossible. Wala po kaming pusa, ni daga, ni ipis sa loob ng bahay. I even told them na you are welcome to check my house, ni butas na pwedeng pasokan ng daga wala. Naka screen ang windows ko, ang door, nka glass ang iba... Ni ipis, hindi nakalapit sa tv'ng yan!

You are definitely making an excuse. Your tech did not even followed the protocol according to customer support and i have that call recorded. The tech should have check my tv at home rather than bringing it to the service center and let us know what have caused the problem. When i came to the service center, i did not even saw my unit na inopen nila, they just let me see pictures from their phone and i could not even see it. They opened the unit without a 3rd party witnessing it or me which i think is very important. Bigla nyo nalang sasabihin na ihi ng kung ano2x, without even me seeing when you opened the unit which is a very big lie.

Nanlalamang po kami, wala po kaming pera. Nangarap lang po kami na magkatv ng ganyan, nalula kami ng makita namin ang laki ng tv, nagsikap po kami para may ma ipundar. But now you have taken all that happiness. Nag malaki pa kami sa facebook to our friends, ganda ng tv, bili na kayo... Pero nagunaw ng lahat, ng bigla nalang nag self destruct ang tv nyo. Make a fair judgement, don't be biased with us customers. Same issues, sa forums.. When i made a research, same issue.

https://www.cnet.com/forums/discussions/internal-crack-on-my-tv-panel-340997/8/

See these complaints on your facebook page.

Dear sir,
My samsung customer number is [protected].

I brought my new samsung j7 (2016) mobile of August 2016.

On that day onwards am facing several problem on the mobile. Many time I complaint to the customer care executive.
They told to go to samsung service centre. Last before few days went to service centre. For the reason the reason of mobile is not charging and auto off and many problems..

On 10th Mar. Went to collect my mobile.. they not tell the correct reason and also they told to change the data cable..

They not aware to tell the correct problem is on data cable or adopter. I brought new adopter on service centre itself at the rate around 160 rupees.

It's soo much difficult for poor people to brought the phone at the price of around 16, 000 rupees. Now it's only 7 month still not completed we spending another 160 rupees for the same phone.. still now we not aware where is the problem in the mobile..

At starting itself we face many issues in the phone. We not known what is the address of samsung customer care. Within the days 6 month of charging unit warranty is completed. We spends the amount.
Please within this warranty period please by using replacement warranty.. give me new phone inspite of my old phone.

By using the replacement warranty..

Hello,

My samsung memord card 32 GB purchase through flipkart on january 8th 2017 was working fine till today...suddenly i cannot see it in my phone...i tried with diffrent mobiles and a pc too..still not detected...i have lot of files and pictures stored in it..i need all of my data back...so please do the needful as soon as possible.. i have invoice too...i had attached through this..

@SamsungMobileIN i have been the user of samsung devices from the recent 4 years i just want to ask u something that why samsung launches a lot of phones frequently in different names but having almost same features with slight diierences in the mid range market till now samsung is my best smartphone brand i love samsung for its screen quality but i dont know why it is skipping all the required sensors which are even offered by the chinese brands like lenovo and i think samsung should learn from Xiaomi phones which launches and understood the phone market even better so request samsung to launch a good phones with all the feauters rather than launching all the rubbish phones

I bought samsung galaxy s7 edge mobile on 4th july, 2016 at 56900 rupee.. at that time no offer for one time display replacement..

After 1st october 2016 to now a days.. im this period they give offer of one time display replacement.. even the price of mobile is fall down under 50000... still they give this offer...

And i give 56900 and still i can't get benefit of one time display replace..

For a same product, i pay high price still i can't get display replace benefit..
And for same product others are paying less then 50000 still they get display replace benefit...

This is unfaithfull by samsumg to their premium customers...

Dear Sir,

I have received a call from Samsung India by no. +91 [protected] by Ms. Anjali Sharma, she told me an offer that I have selected for winning a Samsung J7 Prime at Rs. 3, 000/- only.

Today I received the speed post No.YA[protected]IN from post office after received a call from Samsung Office. I have paid Rs. 3, 000/- and When I opened the packet there was some Hanuman Yantra instead of Samsung Mobile.

My mobile phone is in the warranty period but the service centre is not attaining the request and returned the set so please help to get my problem resolved . The set has been purchased from samsung distributor M/s Gupta distributor, Cuttack road, Bhubaneswar on dated 14.10.2016 but as the handset get suddenly closed and not respond so we show the same in the authorized service centre and return the same .

I have visited Samsung care office, Ushamullapudi road, Kukatpally, to get my mobile phone repaired as I was facing problem of auto switch off even though the charging was good.. There was no other problem other than this in my mobile. On my first visit to Samsung mobile office Samsung officials told me that they will check and update.They have called me and said it would cost Rs 2300 to rectify the problem. I said to go ahead.Again i got a call in 2 days saying that the mother board is dead and it cost 8900 rs.
I said, i cannot afford so much and asked to return my mobile in the condition that i have submitted to them.
Company might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual cost of brand new mobile of this model is less than the cost of the repairs being charged by the company.
After taking continous follow up, They have taken more than 2 weeks for the same and called me one fine day.
When i have taken the mobile, speakers and earpiece were not functioning properly.
When i have asked them for the same, they behaved disgustingly and said that thats what they could do and asked me to complain if i want.
I have given my mobile for repair in one of my friends mobile centre and i was shocked when i came to know that no part of the mobile is in working condition. I waas unable to charge my phone either.
Iam really surprised to get this experience. I really believed that samsung care can be trusted byt now i lost it.
This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to Rs. 18000/- for inconvenience and harassment caused to me.
Please respond orelse i have to sort out of other ways to get resolved using social media

Dear sir
I vikash kumar
Purchasea samsung mobile under one year waranty but my headphone not in proper working..And I submit to samsung service center day to day service center. I visited there 6 time but again and again he say to me that plz visit next time.I solve ur issue next time.and my fare is one time visitting 60 rupee such as i soend 360 rupee bt my problem not solve.

Sir
i have purchased new Samsung A5 (2016) model in july 2016.
IMEI NO 358005/07/181397/3 / 358006/07/181397/1

SR NO RZ8H70WGQ4H

The above mobile is not working properly since purchase of it in july 2016, as it gets heat up up to very big temprature and gives i can feel like a hot item kept in my pocket, some times suddenly gets switched off and then for getting it switched on i have to go to samsung showroom at chakrata road dehradun from where i have purchased it. this has happend 4 times till now.

Battery backup is poorest.

i have requested for change of the hand set but every time they say it will work fine now, but it is creating problem for me every time.
This mobile i have purchased even i was not having this much amount and same was purchased through Bajaj finance..

i request you to kindly, change my mobile set.

I bought a new S7 edge in Jan 2017 and in less than a month the display was giving problems. Random green/pink lines on the screen and the screen was glowing in pink, purple green when the phone is locked. I called customer service and gave it for service center in LALBAGH BANGALORE to get the screen replaced. They took 5 days..2 days to fix the Display and 3 days to deliver the phone back. When I received the delivery today I checked it in front of the delivery boy and the screen had the same issue. Here are my complaints:
1)How can your FLAGSHIP PHONE have a display issue within a month?
2)I have paid 52K for this phone and is this the quality of product that you provide?
3)What was fixed in the service center? Do i need to keep contacting your service center for the rest of the life of the phone?
4)Brand new phone - display is faulty, should you not be replacing it with a new phone? The resale value of this phone just went down by 40% when you replaced the original display.

SAMSUNG needs to seriously address the display issue and need to replace handsets (atleast the ones which are faulty due to a manufacturing defect) to keep customers. The whole episode has changed my perception on this BRAND and i am on a personal mission to ensure that I will recommend every person that I know in all the social media network to #STOPBUYINGSAMSUNG#.

What kind of a company sells flagship premium phone with a display that has a shelf life of less than 60 days???

The Product is faulty, when contacted for service - the service is pathetic. 5 days to fix the phone and when delivered the phone has the same problem on booting the phone? What are your technicians doing? Are they qualified to handle mobile servicing?

Common SAMSUNG get your ACT right and give me an ANSWER.

Ticket raised for this issue - [protected], Service Center Bill # [protected]. Service Center: LALBAGH, Bangalore. Phone Purchased from: PAI INTERNATIONAL, BANGALORE - KALYAN NAGAR BRANCH. I am completely disappointed with SAMSUNG and this is the first time since 2009 when I bought your S3. I have used all models.

THANKS
[removed]
[removed]

Dear Mr. Sandeep Singh,
Customer Service Experience,
Samsung.

I would like to thank for your early reply, gone through your mail but cannot justify that the said handset is tampered/damaged at my end. Wherein I am left only to believe to your mail and further as mentioned by you the cost for repair to be born by me which is very higher side.

I am left with no option rather than proceed further through consumer court.

My works are also hampering due to non-availability of Mobile.

Hence once again may I ask you to consider my request to get the hand set repair with in the Warranty Period.

Waiting to your positive reply with assurance for prompt and best services.

Regards

Alankar kamble
Customer

Dear team,

We have bought samsung spilit ac model number ar18kc3ud on 20.05.2016 from anand electricals & electronics, kota (Rajasthan). On 22nd feb 2017, we have logged a complaints with your toll free number regarding non working of the said air conditioner.
On 23rd feb, a technical person from global services (Authorized service centre at kota) visited to our place to check the ac, after checking he told us it can be rectified here, please send these unit to our service centre. I did the same. On 2nd march (After 7 days) the said unit returned by global services with the comments "the problem rectified".
However, after placing the unit in the room, it found that ac was not working, than again the technical person from global services checked the outer unit and told me that the compressor of this unit is not working and it needs to be replaced, and the new compressor will come from jaipur within 24 hours.
On the basis of his "mr pramod mishra" commitment, i agreed and ask his to replace the new compressor next day i. E. 4th march 2017.
We are sorry to say, that till date (After 15 days) the new compressor did't reach to kota for replacement nor any update given by global services.
As we are in hotel business, hence in the absence of working condition ac we are getting the financial losses also.

Dear Sir,
I have just purchased and received yesterday from you a, Sir It is Charging own in 18- to 20 minutes and discharging it in 12-14 minutes when I attach my any one mobiles by one at a time, So I Confirm that it is inferior quality or it is a duplicate device, and it is not useful to me, Therefore please call back the same device from my end and return my total amount immediately.

For your suggestion to grow-up your business please avoid this type of frowardness with any genuine customer in future.
Pl. do the matter as MOST URGENT.
Thanks,
MANIK LAL MAITY
Herbals (APS) Pvt. Ltd.
Deep Ganga Complex, Ashok Raj Path, Patna-800 004. Bihar.
Mobile No. [protected].

I have an invertor based AC 1.5 ton, the AC cooling system is not working. I called upon Samsung on 22nd Feb, and since then I am not able to get my issue resolved. I call Samsung every day and everytime they say that person will call by eod today and no one turns up.

I have been calling them multiple times, they have a really bad response, no one knows what was the last status of complaint.

Two times engineer has visited and that too the ones who don't know anything. They clearly say I don't know anything about this, I don't know why it was assigned to me.

I am fed up of Samsung and its services. Please let me know how can escalate my issue to get my issue resolved.

Thanks
Ankita