Samsung India Complaints & Reviews

Hello,
i have deposited my saumsung s7 edge to samsung service centre for repair
My phone display was broken, service center repaired my phone in more than 1 month and charged almost Rs. 14000 but phone display is still defective and they have damaged my phones back glass also, now i want a fresh display replacement and also new back glass as i deposited my phone in good condition to Samsung service center.
Samsung service center address:
Sri Sai Traders
C2 pandit dutt sharma,
Moradabad
Pincode-244001

regards
Sadaqat Ullah Khan
mobile number [protected]
Moradabad
Uttar Pradesh

Hello Guys

My Experience is too bad about Samsung this time.Samsung guys realise me that they are making fool all o[censored]s.Also there seniors also nonsense.They are not ready to listen any thing.
Guys i am warning you please don't buy any handset from Samsung because service center services is too bad.if you go there and see how are working and also customer exectuve.They don't have any idea about customers trouble and their money.They don't have any system and if nobody have system than you can imagine what they are doing and how they work.

I have bought Samsung S7 Edge on 21st Feb'17 ( it was my most expensive handset in my life) and after that i have request to exchange for model to Samsung C9 pro. On 3rd March'17 get confirmation call from Merchant side that we can't change. I have inserted the SIM first time and started to use it. From 5th March'17 i got problem first time 4G network is not working. And after that since 9th March evening this problem is still remain same. I have requested to company many times on toll free number [protected].Also visited in Service Centre on 10th March and ref no. is "[protected]".Service Centre Engineer told me that there might be need to change the main borad, if possible better would be take a replacement of your handset.
Than i called to toll free number and registered a complained "[protected]" on same day. The guy told me that give me some time i will escalate your case to their senior but till 15th March i didn't get any response from their side than i called again to toll free number ( ref no. [protected])but that again told the same thing that he is going to escalate the my case to his senior but till 17th march i didn't back any response. Than on 17th March again did same thing call and all etc than finally i got from there the guy told me that the request must be raised from service centre but on 10 of march i told to Executive that if you want to talk Engineer than i will pass the phone because i am sitting here. But he told me that we will decide at our end. Than 18th of March i talked again and talk to Mr Salim, but he don't want to listen anything but he didn't talk properly .he don't have manner how to talk with his customer. I asked simple question to him, please tell me if service centre has to decide that handset will replace than why are you making me fool from 9th of March. They have to inform me on first call that you have to submit your handset on service centre but that time was nothing.
Now they are saying that submit the phone and they will repair. But they have DOA(Dead on arrival) than they has to replace the handset within 14 days. Now 14 days became over so they are saying they will repair this handset. I have bought this handset 56900Rs.So guys told me how can i repair my handset within 10-15 days.

This is to inform all that Samsung is indulging in what seems to be a clear case of cheating by non disclosure of vital information regarding the product Samsung vr headset. Samsung has not informed anywhere that the Oculus software and apps available on Samsung Oculus store are non transferable to external sd card. Hence customers who have purchased the Samsung vr run the risk of getting the internal memory of your Samsung phone getting clogged due to the heavy non-transferable software and applications on Samsung Oculus store. Also as per Samsung customer care team, a customer who has purchased a Samsung VR should either buy multiple Samsung phones to use the Samsung vr if the internal memory of the phone becomes low or alternately deleate your existing paid or free free or paid apps downloaded from Samsung Oculus store. However Samsung has failed to clarify why they are not disclosing to public the fact that the data and softwares downloaded on Samsung VR are non transferable to external sd card. This disclosure would definitely impact and dent the sale of Samsung vrsince customers would think twice before purchasing the Samsung vr since they will realize the files and heavy applications are non transferable to external sd card.

I bought a Samsung galaxy J5-2016 editiion on 10-May-2016. One fine day on 27-Dec-2016, while i was on call, the phone got blasted. And to make a note - phone was NOT on charging. We have heard numerous cases regarding Samsung's flagship Note burst, now it is J5 phone. I request to take a strong action against a company of such high reputation. It needs to be taught a lesson and realize that consumers life is not a joke. I raised a complaint in Samsung earlier. They asked for the mobile, which i cleared denied coz thats the evidence for me. I sent them few photos and then they came to my home requesting for the handset, which when denied they took photos again. I am planning to file a case against Samsung. This is a very serious concern.

I purchased Samsung mobile a5 last Nov 2016, display not seating in mobile so l submit in service center in madurai Jan 17. He worked in my mobile and retuning. The same complain in 2 days ago.. I say the same complaint against so please warranty claim and new mobile phone.. but say ur service boy no way sir.. only I service ur mobile no way to exchange.. but Samsung a5 mobile again same problem in today.. I fell very sad in this mobile phone purchase...

I have bought a 'samsung grand prime 4g' hand set on 14/05/2016 from "bhaiyaji network"tundla (Firozabad).in the month of november-2016 it stoped the working of jio 4g sim card. I immediately contact 'bardhaman samsung service centre' at suhag nagar firozabad where mr. Pratap (Manager) replaced it's pba in january -2017 and phone started jio4g services. Once again it stop jio4g services from 02/03/17. I again contect the service centre but they said that they have sent the complaints of this hand set to the company. According to the service centre the company is planning to replace this hand set. Till then what should i do with this set, tell me.

Sir i purchased samsung lcd tv 22 inch model LA22A450C1MX. mnw its screen shows only green colour.I got it checked at samsung service center.They told me that motherboard is not working and i also talked samsung customer suppport but reply i got that company is nomore making motherboard for lcd tv.
Why ? after some time company will say that company is not making parts for LEDs.
So costly samsung products are nw should i throw it ?
If you are not providing spare parts then why shoud we bought your products?
Nw i will tell everyone of my known that dont buy samsung products they are making fool of people.
we shoul buy Indian cheap products like micromax which are cheap and reliable .when all brands product life is same .then why should we spend more money ?

Dear samsung team,
Your customer care executive mr. Pramod singh had called me, informing me that the fridge i had purchased could only be repaired and not replaced.

As the purchase of the fridge has been in the month of january, i believe there to be no reason for a appliance to wear out and cause problems this early. Therefore, i sincerely request you to consider my plea and replace the appliance.

I strongly believe that the product will cause me troubles in the future if repaired which i am looking forward to.

Awaiting your reply,
Kindly consider.
Regards,
Mahendra prajapati
Satellite, ahmedabad
Mob : +91 [protected]

Sir,
I bought Samsung LED 32 inch HD tv model no. UA32K4000AR in the month of November 2016.

From the past one month display is getting off automatically to some period of time I.e from 2minutes to 1hour. We had informed the complaint to Samsung service center & Samsung show room located in our town. None of them is responding to our complaints and there receiving to customer call is too worst.

The showroom & service center members are not even answering in proper manner towards the customer.

So, please take action as soon as possible
Thanking you Sir,

Complaint against
Vimsons Enterprises ltd.
Prakasam road
Chittoor
Ph:[protected]

Sir, it is to be intimated to you that i am regular customer of your home appliance product but it is very sorry to say you that i am not getting service of my product washing machine.micro oven, though several complain has been delivered to near by service station. In reply your service engineer people are giving more emphasis on exchange rather to repair my p-10 washing machine, micro oven, AC, hence your interference is required to look into the matter and to keep intact of company repo.

I have purchased samsung 64 g. B memory card and 25000mah power bank from zoniic website those two are duplicate and not working bad bad samsung company brand insulting this is shame to samsung company it's repeated no one can't truely believes on this company so please take action against zonic company this is big online grad pl give me new and branded so kindly close that company and give me good judgement for me otherwise i will judge a complaint in court thanking you sir.

My complaint number [protected] complaint register Prajakta Prakash Kadam 5/03/17 and mobile number register [protected] your technician visit for next day 6/03/2017 she told me motor belt damage and go and your technician visit 16/03/2017 check and his belt small so why doesn't small Balet you checked it technician and your belt is small so why your team is not good response so very bad for your service my problem is 12 days for today and not my problem sole your team is source told me everyday your next day next day so why not a good response for your didn't know my problem is sole Arjunt

Lave received call from Samsung India as i have won offer of Samsung galaxy J7 Prime Mobile for my Jio Number 4000/- .

I accepted the offer & informed them to please me the mobile, i have paid 4000/- for the mobile, i received parcel from Samsung & opened it & i was shocked as no mobile into the box, found laxmi yantra.

I am attached the images of received parcel, i call samsung team now thwy are taking very rudely.

Please help to for the same.

Thanks

Amit Pawar
Pune-[protected]

I have samsung A7 with mobile number [protected], which had sent to service after a week i bought, mobile is sent 4 times to service center, m still facing same problem, service center guys r not responding properly for my problem .
i will be higly obliged if company gives me replacement for my handset, as i think it is a faulty product .
thanking you,
Hajrat ali shaikh

It's been one month since I've given my sams7ng fridge for service at the Samsung authorised service center in kollam kerala india. Initially a technician came and fixed it and the complaint didn't get rectified . Then they sent another technician still the fridge wasn't cooling or functioning properly. Then they took it to their service center and there's not response from the service center or any news regarding the progress of the work or when we will get it back.
Samsung India kindly look into this and rectify soon.
The Samsung service center number is [protected]
Customer name rajasree surendran
Product Samsung double door fridge

I have purchased one Samsung j7 6 February 14 at poorvika mobiles in Chennai tvk Nagar..2nd day I can't use this phone properly fully hanging ..automatically phone is restarted..wen in move to poorvika same dealer they check my mobile and they easily reply sorry u go to service centre we can't handle it...in a 2nd day I'm very disappointed..pls rectify my problem till now I can't use properly very bad..

I have purchased Samsung galaxy j2(2016) on[protected] and on 15 march 2017 my display not working and my handset is in warranty.so, I approached the service center.i told please repair my handset but they replied that no warranty for display

didn't repair my mobile

my name is deepraj singh and home town shahdol (m.p) and my contact number [protected].

Please Take some action on this complaint..

Thank you..

I have a Samsung washing machine serial no. W0285PBF102259D which i got repaired on 11th march 2017 for which I paid Rs. 4000/-. Since yesterday it is not working again. The service engineer visited and says it needs to be repaired again and it will cost Rs. 4000/- again and they cancelled my service request also. I now need my money to be refunded because I don't approve of such a service from Samsung.Awaiting a quick respo

I have purchased samsung glaxy c9 pro on[protected] and unfortunately my display damaged i approched the service centre to replace the display . They told me about non availability of the part and wait for 5 days. After more then 20 days of waiting the part didnt available i have complained to samsung twice but no action has been taken what can i do
Samsung is making fool to the customer

I hope everybody may aware of the previous conversation & history, I completely agree with you & Samsung policy.

But I am wearied badly why nobody is bother to follow, I believe everybody is paid for that.

If a courier person is an professional guy, Then he wouldn't have given my parcel to anybody ease without notices, Also Accepted person doesn't have sense of humor, Also she don't know should not accept others parcel.

I am not interested to repeat all my email conversation again, I accept my apology, also With my humble request, Can you please replace the damaged part for the phone or any other resolution.

I'll be honorable to you if you could help me in this regards