Samsung India Complaints & Reviews

Hi Team,

Bil No.[protected]
Reference No.[protected]

This is with regards to the above Bill No.S7 Edge not getting charged issue
I have submitted the phone to the service centre in the BTM bangalore location
The phone has stopped charging suddenly from day before yesterday (18/03.207)morning so the Tech told that complete display need to be changed only for the purpose of charging not working.
After that they informed that the phone is damaged (a small cut near the volume button and a scratch near antenna) and cannot be covered under warranty.

I need to pay 14000 for the same I did not find any proper logic and being a regular customer of samsung and a phone enthusiast I can be damn sure that the phone neither fell down nor came in contact with water.

Only for a small cut I have been asked to pay 14000 can you please justify that

I got a call from Mr.Prem Ranjan from Chennai

Who bluntly told that it is not going to get covered under warranty since there is a small cut in the phone near the volume button.

This statement made me further furious because only for chaging issue of s7 edge you I have been asked to pay money

What kind of business and customer support samsung is trying to give I dont understand this is completely pathetic.

I need my phone to be working fine and I am not at all ready to pay 14000 nor I am asking you to change the display just make the phone get charged if it requires display change then I am not going to pay money for a purpose of small cut.

Regards

SHRIHARS D

Hello sir,
I have purchased samsung ac model: 18mv5 hets on 08-mar-2017 and received the product on 09-mar-2017.

I have received a sms on 09-mar-2017 from the samsung that ticket has been assigned to rajesh whose number is [protected]. I have taken off for my office on 10-mar-2017 for installation purpose. I have waited till 11.30 am, nobody was called for installation. Later on i have called to rajesh and enquired about installation. He confirmed that he is not taking care of chandanagar location service. He has given other person contact number. I have contacted other person to.
After some time two young person’s came for installation.
Power cable is not there with the product, service person told me that customer has to purchase the power cable. Then i asked him, much many meters are required, he said that 6 meter are more than more than enough. I asked him please measure and let me know. He said it is more than enough i purchased 6 meters. After fitting both the units cable is not enough and asked to buy 2 more meters extra cable. He wants to made a joint from indoor unit to outdoor unit. This is really not expected from service engineer and i can’t do anything. I have purchased 2 meters extra cable.
After doing all this exercise and completion of installation, outdoor unit is not working, service person try to change all the cables and called to senior person help did as per their instructions. He confirmed that the problem is out of his scope and he is not in position to fix the problem and told me that some senior person will come today to fix this problem. I called to customer care and explain the problem. They told me that will arrange senior engineer to fix this issue. I have waited till 7 o clock. No body turn up to fix the problem. I have received a call from delhi, she told me that senior engineer will come tomorrow morning.
On saturday, again i stayed at home, service engineers came to see the problem. Outdoor unit was fixed in balcony while opening the outdoor unit panel, he faced some difficulty and total unit was came out due to brackets are not fixed tightly. Luckily unit was not fallen on the service person. He told me that brackets are not fixed properly. Finally put the outdoor unit on the stand and did the service and confirmed that there is a defect in the piece and pcb problem.
At the time of purchase dealer told me that this product is having the warranty of 10 years for compressor and 5 years for condenser. When i open the product i can see the warranty card for condenser, buy warranty card is missing for compressor in the product. I really surprised why this card is missing.
I have lasted two days of my valuable time only for installation. If any problem comes in future i am really don't know how many valuable days to spend to fix the problems since this product is having 10 years warranty on compressor.

By seeing and facing all above worse experience with regards to defect product, worse service and missing warranty documents in the very beginning, i don't have enough confidence to use this product and we have decided not to continue this product.
I have communicated to samsung care, but company is dening for refund, only accepting for replacement by force without customer satisfactory, even though company is having refund policy.
Please find below samsung return policy:
http://www.returnsandrefunds.com/Samsung/Returns
Samsung offers consumers a 30-day money back guarantee. Requesting a refund from this retailer involves an easy online process that requires only the entry of the order number and the customer's email address to be implemented. Refunds are usually credited back to the consumer's credit card within five to seven business days. Those who pay for their merchandise with cash, money orders, checks or wire transfers will need to contact samsung's customer service department to make arrangements for an alternative method of refund payment. Consumers also have the option of canceling the order at any time before the product is shipped
I don’t have peace of mind last 10 days, been discussing with company representatives but forcing to use their product. Please help me for refund and take appreciate action on the company.
Regards,
Nagarajachari vadla,
[protected].

I have replaced the motherboard 2 years back for Rs. 3196. I had attached the receipt.

Now i have the same motherboard issue and now service center people is asking Rs.7500 for replacement. How the will price get twice the price?

Washing machine model: WF0550WJW
My Contact no: [protected]

Let me know is there is any details required to fix this issue.

Regards,
Deepan M

My samsung j7 prime mobile switched off and am not able to swich on it so i handed it over to authorised samsung service center in Godhavarikhani, Telangana on 18/3/17, please let me know what is the defect and how many day it will took to solve the problem, am feeling very uncomfortable to have such problem with my handset
my mobile no : [protected]

I have purchaged samsung led tv 32 inch on 13.07.2016. But unfortunately on running condition tv became dead with mild sound from monitor.
I have already informed the dealer where the tv had been purchaged.

Moreover i am requesting you to send service engineer at the earliest.

With warm regards. Yours faithfully,
Jitendra nath hazra
Model - samsung 32" led ua 32fh 4003
Biax cilony, barjora mejia road. Bankura
Pin-72202. W. B
Mobile no.[protected]

Hello,
i have deposited my saumsung s7 edge to samsung service centre for repair
My phone display was broken, service center repaired my phone in more than 1 month and charged almost Rs. 14000 but phone display is still defective and they have damaged my phones back glass also, now i want a fresh display replacement and also new back glass as i deposited my phone in good condition to Samsung service center.
Samsung service center address:
Sri Sai Traders
C2 pandit dutt sharma,
Moradabad
Pincode-244001

regards
Sadaqat Ullah Khan
mobile number [protected]
Moradabad
Uttar Pradesh

Hello Guys

My Experience is too bad about Samsung this time.Samsung guys realise me that they are making fool all o[censored]s.Also there seniors also nonsense.They are not ready to listen any thing.
Guys i am warning you please don't buy any handset from Samsung because service center services is too bad.if you go there and see how are working and also customer exectuve.They don't have any idea about customers trouble and their money.They don't have any system and if nobody have system than you can imagine what they are doing and how they work.

I have bought Samsung S7 Edge on 21st Feb'17 ( it was my most expensive handset in my life) and after that i have request to exchange for model to Samsung C9 pro. On 3rd March'17 get confirmation call from Merchant side that we can't change. I have inserted the SIM first time and started to use it. From 5th March'17 i got problem first time 4G network is not working. And after that since 9th March evening this problem is still remain same. I have requested to company many times on toll free number [protected].Also visited in Service Centre on 10th March and ref no. is "[protected]".Service Centre Engineer told me that there might be need to change the main borad, if possible better would be take a replacement of your handset.
Than i called to toll free number and registered a complained "[protected]" on same day. The guy told me that give me some time i will escalate your case to their senior but till 15th March i didn't get any response from their side than i called again to toll free number ( ref no. [protected])but that again told the same thing that he is going to escalate the my case to his senior but till 17th march i didn't back any response. Than on 17th March again did same thing call and all etc than finally i got from there the guy told me that the request must be raised from service centre but on 10 of march i told to Executive that if you want to talk Engineer than i will pass the phone because i am sitting here. But he told me that we will decide at our end. Than 18th of March i talked again and talk to Mr Salim, but he don't want to listen anything but he didn't talk properly .he don't have manner how to talk with his customer. I asked simple question to him, please tell me if service centre has to decide that handset will replace than why are you making me fool from 9th of March. They have to inform me on first call that you have to submit your handset on service centre but that time was nothing.
Now they are saying that submit the phone and they will repair. But they have DOA(Dead on arrival) than they has to replace the handset within 14 days. Now 14 days became over so they are saying they will repair this handset. I have bought this handset 56900Rs.So guys told me how can i repair my handset within 10-15 days.

This is to inform all that Samsung is indulging in what seems to be a clear case of cheating by non disclosure of vital information regarding the product Samsung vr headset. Samsung has not informed anywhere that the Oculus software and apps available on Samsung Oculus store are non transferable to external sd card. Hence customers who have purchased the Samsung vr run the risk of getting the internal memory of your Samsung phone getting clogged due to the heavy non-transferable software and applications on Samsung Oculus store. Also as per Samsung customer care team, a customer who has purchased a Samsung VR should either buy multiple Samsung phones to use the Samsung vr if the internal memory of the phone becomes low or alternately deleate your existing paid or free free or paid apps downloaded from Samsung Oculus store. However Samsung has failed to clarify why they are not disclosing to public the fact that the data and softwares downloaded on Samsung VR are non transferable to external sd card. This disclosure would definitely impact and dent the sale of Samsung vrsince customers would think twice before purchasing the Samsung vr since they will realize the files and heavy applications are non transferable to external sd card.

I bought a Samsung galaxy J5-2016 editiion on 10-May-2016. One fine day on 27-Dec-2016, while i was on call, the phone got blasted. And to make a note - phone was NOT on charging. We have heard numerous cases regarding Samsung's flagship Note burst, now it is J5 phone. I request to take a strong action against a company of such high reputation. It needs to be taught a lesson and realize that consumers life is not a joke. I raised a complaint in Samsung earlier. They asked for the mobile, which i cleared denied coz thats the evidence for me. I sent them few photos and then they came to my home requesting for the handset, which when denied they took photos again. I am planning to file a case against Samsung. This is a very serious concern.

I purchased Samsung mobile a5 last Nov 2016, display not seating in mobile so l submit in service center in madurai Jan 17. He worked in my mobile and retuning. The same complain in 2 days ago.. I say the same complaint against so please warranty claim and new mobile phone.. but say ur service boy no way sir.. only I service ur mobile no way to exchange.. but Samsung a5 mobile again same problem in today.. I fell very sad in this mobile phone purchase...

I have bought a 'samsung grand prime 4g' hand set on 14/05/2016 from "bhaiyaji network"tundla (Firozabad).in the month of november-2016 it stoped the working of jio 4g sim card. I immediately contact 'bardhaman samsung service centre' at suhag nagar firozabad where mr. Pratap (Manager) replaced it's pba in january -2017 and phone started jio4g services. Once again it stop jio4g services from 02/03/17. I again contect the service centre but they said that they have sent the complaints of this hand set to the company. According to the service centre the company is planning to replace this hand set. Till then what should i do with this set, tell me.

Sir i purchased samsung lcd tv 22 inch model LA22A450C1MX. mnw its screen shows only green colour.I got it checked at samsung service center.They told me that motherboard is not working and i also talked samsung customer suppport but reply i got that company is nomore making motherboard for lcd tv.
Why ? after some time company will say that company is not making parts for LEDs.
So costly samsung products are nw should i throw it ?
If you are not providing spare parts then why shoud we bought your products?
Nw i will tell everyone of my known that dont buy samsung products they are making fool of people.
we shoul buy Indian cheap products like micromax which are cheap and reliable .when all brands product life is same .then why should we spend more money ?

Dear samsung team,
Your customer care executive mr. Pramod singh had called me, informing me that the fridge i had purchased could only be repaired and not replaced.

As the purchase of the fridge has been in the month of january, i believe there to be no reason for a appliance to wear out and cause problems this early. Therefore, i sincerely request you to consider my plea and replace the appliance.

I strongly believe that the product will cause me troubles in the future if repaired which i am looking forward to.

Awaiting your reply,
Kindly consider.
Regards,
Mahendra prajapati
Satellite, ahmedabad
Mob : +91 [protected]

Sir,
I bought Samsung LED 32 inch HD tv model no. UA32K4000AR in the month of November 2016.

From the past one month display is getting off automatically to some period of time I.e from 2minutes to 1hour. We had informed the complaint to Samsung service center & Samsung show room located in our town. None of them is responding to our complaints and there receiving to customer call is too worst.

The showroom & service center members are not even answering in proper manner towards the customer.

So, please take action as soon as possible
Thanking you Sir,

Complaint against
Vimsons Enterprises ltd.
Prakasam road
Chittoor
Ph:[protected]

Sir, it is to be intimated to you that i am regular customer of your home appliance product but it is very sorry to say you that i am not getting service of my product washing machine.micro oven, though several complain has been delivered to near by service station. In reply your service engineer people are giving more emphasis on exchange rather to repair my p-10 washing machine, micro oven, AC, hence your interference is required to look into the matter and to keep intact of company repo.

I have purchased samsung 64 g. B memory card and 25000mah power bank from zoniic website those two are duplicate and not working bad bad samsung company brand insulting this is shame to samsung company it's repeated no one can't truely believes on this company so please take action against zonic company this is big online grad pl give me new and branded so kindly close that company and give me good judgement for me otherwise i will judge a complaint in court thanking you sir.

My complaint number [protected] complaint register Prajakta Prakash Kadam 5/03/17 and mobile number register [protected] your technician visit for next day 6/03/2017 she told me motor belt damage and go and your technician visit 16/03/2017 check and his belt small so why doesn't small Balet you checked it technician and your belt is small so why your team is not good response so very bad for your service my problem is 12 days for today and not my problem sole your team is source told me everyday your next day next day so why not a good response for your didn't know my problem is sole Arjunt

Lave received call from Samsung India as i have won offer of Samsung galaxy J7 Prime Mobile for my Jio Number 4000/- .

I accepted the offer & informed them to please me the mobile, i have paid 4000/- for the mobile, i received parcel from Samsung & opened it & i was shocked as no mobile into the box, found laxmi yantra.

I am attached the images of received parcel, i call samsung team now thwy are taking very rudely.

Please help to for the same.

Thanks

Amit Pawar
Pune-[protected]

I have samsung A7 with mobile number [protected], which had sent to service after a week i bought, mobile is sent 4 times to service center, m still facing same problem, service center guys r not responding properly for my problem .
i will be higly obliged if company gives me replacement for my handset, as i think it is a faulty product .
thanking you,
Hajrat ali shaikh

It's been one month since I've given my sams7ng fridge for service at the Samsung authorised service center in kollam kerala india. Initially a technician came and fixed it and the complaint didn't get rectified . Then they sent another technician still the fridge wasn't cooling or functioning properly. Then they took it to their service center and there's not response from the service center or any news regarding the progress of the work or when we will get it back.
Samsung India kindly look into this and rectify soon.
The Samsung service center number is [protected]
Customer name rajasree surendran
Product Samsung double door fridge