Samsung India Complaints & Reviews

I ramdas anaji Karate claim No [protected]
I was uploaded drive licence i took at 30 october 2003 that time I was used without Gear vehicle same licence available for gear vehicles already uploaded licence .I continue used till date .so request uou to give uploaded licence has valid for the claim. so please once again i requested to my claim passed.
claim No [protected]

I had bought samsung Refrigerator on 2nd May 2016 (side by side ) door refrigerator Model No. RS58K6417SL & SNo. 0FKZ4ABH300043N . Since The day i purchased it My ice maker is not functioning . I have Lodged the complaint every month and an engineer used to visit me but he could not resolve the problem and left it as it is. i want u to take strict action against the brand like Samsung for creating such huge mess.

Your service people came and advice to change the part and run freeze, It run for 2 ~3 days then stop working this has been repeated 3 time, we are fed up with your product quality and declaration of remedy recommended by your engineers, even your engineers say to put freeze in Sun light I dont understand what type of services ???

We are facing cooling issue in my freeze from last two month and not able to resolved your team

I have purchased Samsung LED TV (Serial Number - 0A4B3PAH904336) on Flipkart on 21 Oct 2016. Within 2 months this LED tv got a dark spot on the screen. All most 5cm from top side. This TV neither damaged or dropped, there is no such sign on the TV also still Samsung person saying this is damaged and I have to pay Rs 15000. They are trying to loot me in the name of damage product. Where as they have shipped manufacturing defective product to me.

When engineer visited I asked him to show me where is the damage part, he even took pictures of the same but he was not able to show the damage. They just want to rob me. Being samsung customer so far this was the worst service given by them.

I request you to please check this complaint and do the strict action against them.
Also Samsung engineer open my TV three times and now because of that more dark horizontal lines are coming on it. It was completely from there side and they are not ready to take responsibility for this. PFA pics.

Complaint no - [protected]

Thanks & Regards,

Hi,
I am writing this grievance against SAMSUNG service center, Laxmi Nagar Branch (Nr. Heera Sweet) and SUSMUNG Customer care support team.

Issue: I am using J5 Samsung device and got multiple issue in it, as it is under warranty period, I went to the service center but they do not fix the at once.
1) First screen damage was there, I paid 3700 rs for it.
2) Secondly it has got Network issue, they said that there is a moisture in motherboard and you are charged for 4500 rs for it. Although after saying that they should have told me this problem at first, they replaced mother board.
3) After that it has got battery issue.
4) Again Network issue, they replaced motherboard and battery too.
5) Now again same network issue. I have complaint to the samsung customer care noida on [protected], but they are also helpless.
6) After about one month, I have again visited the service center for the same issue and that time kept the phone and told me that they are processing the refund of payment of this device.
I was asked to submit the necessary documents for the same, which I submitted 15 days back.
Now I received the call yesterday (07 March 2017) from Samsung Customer Care saying that the refund approval has been rejected from the higher management and they will again repair the phone.
I have now become frustrated with the response they gave to me, firstly the phone was with them for over 1.5 months and still they are providing the proposal of repairing the phone which they were unable to do in past and that was the reason they agreed to process the refund.

I have lodge a complaint on the PG PORTAL as well, but didn't get any response from them as well.
Registration Number # DARPG/E/2017/01004 on pg portal.

Please help me to get this issue resolved. Many thanks.
Hoping to have a favorable response form your side.
Person in charge from the SAMSUNG Customer Care: Mr. Surya Prakash (Ph:[protected] Extension: 9672)
Person in charge from the SAMSUNG Service center: Mr.Sampreet (Ph: [protected])

Payank Jain [protected]

I have registered my complaint several times and my latest complaint number is [protected] by calling Samsung customer care helpline number they are booking my complaints and i receive calls on daily basis but nothing has been done in this regard as i have some issue in my refrigerator double door my cooling evaporator is not functioning and same has to be replaced but it is very unfortunate that the above mentioned part is not been replaced yet and due to which we are facing health problems mostly our children's are sick because of the same issue. if the part is not been replaced at an earliest then it compels us to registerd a case against you in the court and seek justice in the light of law. we hope you will cooperate and send some official to replace the part at an earliest.
it is significant to mention here that some engineers from samsung had called us to verify the details but all in vain as our complaint is that our cooling evaporator not functions and needs to be replaced and that problem is still un resolved.
below are the names of the engineers who just called only but did not replace the part:
1) Abhimanyu mobile number [protected].
2) Guruvinder singh Technical engineer mobile number [protected]

I have been calling up samsung service customer care for my AC service .Saturday i had called twice and the care said they would be sending a person by afternoon 2..we waited till 5 but the person did'nt show up so i had again called the care and asked then they said within 2 hourse they will solve the issue and the reference number given on saturday is [protected] but no use, later i dailed up on sunday and they told sunday will be off.but i complained them and asked for faster resolution within monday..but even monday the same scene..i had called up on monday and they told tuesday it will be done and reference no. [protected].. i never expected samsung have so pathetic service else i would never go for it

I had given my cellphone for replacement of the broken lcd screen as on 03/01/2017 which was not covered under warranty on agreed price of 4500 for the replacement of my cell phone lcd screen but it has been two good months and the samsung contact center employees are playing the fool around and giving vague excuses and vague delivery dates which is not fulfilled. because of this i am feeling great inconvenience and i would need some assistance on getting my cell phone back

I have a branded memory cord and we're not working from the starting day.
From then i have been calling and mailing but no response have been given.
I kindly request you to return this product.
Please consume my request please i am poor.
My phone number[protected], [protected]
Order number - dd351624, dd351612

Pl find the attachment below original bill attached ... I have bought Samsung J7 through online mode ... From date of buying it has been encountered with speaker problem ... I have been at bed rest after delivery .. Pl collect phone from my home for service ...

karthikadhevi
[protected]/
[protected]
Door no 112/3 co optex colony
Then I main road
Madurai 625010

I've booked an appointment today for a service tech. But none can answer my question. What time is the technician available. Called customer service. Spoke to Siddhartha who hung up. My contact number is [protected] and if I'm not given a reasonable solution within an hour, I'll be forced to take it up in Facebook creating a negative image.

Samsung electronics your count down begins.

- Farhad M. Govekar

To whomsoever it may concern. Let me tell you.Samsung customer service is worst.worst is also better word to b written for everyone at service centre and at Delhi office. My contact no. Is [protected] take job sheet no. For reference, this nuisense started one month ago.where my phone had line and I took my phone at service centre employee Katkar engineer as his designation says he took my phone as it was my display problem he said it might take 10days I asked him for spare phone which was not provided to me as they don't give spare phones to customer's.i asked him to call his manager employee Nitin waghmare he faked me a promise by saying it will be done in 3days but 10days is maximum. He wanted me to get up n leave he succeed.i get a call from most annoying employee Rupam tiwari very rudely says your phones parts aren't available I have no clue within how many days it would be done. This dialogue went on every call I did. Lame behaviour! Then I had to personally walk in to the pathetic centre of Samsung which is near to talaopali thane (mangalmurti service centre) arguing for 1hour pathetic manager Nitin raising his voice to bluntly having Samsung written on his shirt says can't help you have to wait for 45 days argued in worst English.i had to speak to his reporting manager employee Sahu ASM as Nitin is good for nothing just taking salary for free like everyone is. Employee Sahu said he can do the process within 15days of time. But the invoice submitted by me was not proper according to illiterate employee Vaishali kamble did not inform me rather talking badly that she informed the process having all false record hence buying Samsung was a punishment so I had to visit my vendor from where I had brought two phones during purchase of my handset requested him to make it one. Vendor did it within a quick time and employee silky Maluja sitting at your head office Delhi quite helped till the process promising me for replacement which will be done by March 15th later I get a call from Delhi office again stating your process for replacement will be done on priority that is by 10th March. When I spoke to service centre on 6th March as my phone expected date was nearer I again get a mini attack that my phone will be replaced by 1st April no doubt it's fools day.. Like Samsung employees day.can you wait for such a long time for having no fault for yours. Just because phone is in warranty you guys will treat us badly. Samsung has made my life miserable I have lost all my cool and patience. Rather change your process or stop your company.i need my phone replaced by 10th.you have phones available at your store I know it. My kind words to you all is give me my phone repaired or give me replacement. It's my hard earned money. Looser employee Rupam tiwari admitted it is Samsung mistakes not mine.

I bought a samsung j7 IN 2nd january 2017 and the mobile's display is broken my phone is under full warrenty of 1 year and i gave it to service centre in model town ext, LUDHIANA (PUNJAB) . Submit date is 2nd feb 2017 . When i submite my phone they said your phone will repaired in between 10 or 12 days but i can't receive they said they had given within 10-20 days..but now they again says to wait.. parts not available and he said call the customer care so i m calling atleast 5 times . but customer care employee not give sufficent response he said parts not available more...i want my phone back within 2 days with good condition or swap condition my bill no [protected] otherwise i complaint consumer court

I buy samsung earphone ehs64 from nutan enterprise balasore, orissa on dt-23/11/2016.After 3 months o[censored]ses one day one side earphone is not giving output and the switch(volume &call) is not working.I go to samsung service center in indore for warranty claim, my earphone is physically ok just one ring is cut.They told its not in warranty cover.So i want to change it beacause its not my fault ok ring cut may be in pocket it done without knowing us.I want to samsung change my earphone immediately.

Mobile no-[protected], [protected].

The thermostat of my fridge located in Mumbai was bad and service technician came to check around 24th Feb 2017 . The replacement part was shipped from Bangalore and took 10 days to arrive on 6th March 2017. After that I found that the technician had ordered the wrong part . Can somebody look into this this has become a joke .

The service request number is [protected].

In the meantime all my foodstuff gets damaged due to the high temperature.

Sunit Kumar Agarwal
Ex. OSD-Law, MoF, GoI.
Present address for Communication:
H.No.1, Bagvantham Street
Tanikachalam Road, Pondy Bazar
T. Nagar, CHENNAI 600 017

Mob. [protected] / [protected] /
[protected]

E-Mail: [protected]@yahoo.co.in
[protected]@gmail.com

Date: The 05th March 2017.

For Kind Attention to
The Chief Executive Officer
To,

The Samsung India Electronics Pvt. Ltd.
B-1, Sector 81, Phase 2 Noida District
Gautam Buddh Nagar, Uttar Pradesh

Subject: Samsung DUOS Mobile Set Model No. GT-18262, Android Version 4.1.2

Sir,

I would like to bring this fact to your knowledge that based upon the organizational reputation, Samsung is carrying, I bought the Samsung mobile, as per above details, during my tenure at New Delhi for a sum of Rs.12, 599.00 on 31.08.2013 from your retail outlet at Planet M Retail Ltd. Paschim Vihar, New Delhi with Customer ID[protected]. The original bill is still available with me.

Being a proud holder of this mobile started to vanished after 2 or say maximum 3 months when it stated to give trouble either in the connectivity or the speedily discharge of the battery. However, I carried the same for the next nearly one month when I approached the same dealer. The dealer, on pretext to check the set, kept for one or two days but later handed over to me stating that some settings were done, which subsequently turned out to be false as nothing was done to rectify the problem. Carrying the mobile with same problem, I again approached the dealer who suggested either to visit the Service Centre or to handover the set to him to be taken to service centre. Being busy with government functioning, I opted for the second suggested method. However, subsequently I found that I had been cheated and the set remained with the dealer with no steps taken. Meanwhile, I shifted to other places on my posting and the period of one year warranty went in vain.

The mobile is still with me and carrying the same with such defects.

Meanwhile I had occasion to visit Bengaluru (Karnataka) in the month of February 2017 and while in Marthahalli, I spotted the service centre. The moment I handed over the mobile set to the technician there, he held the set horizontally over to his head and without going through any experimental procedure, stated that the mobile had manufacturing defect and had to be replaced.

The whole nearly 3 years have gone to waste and my hard earned money has been mis-utilised or say used by the company without providing me the services of the correspondingly equal level of satisfaction in the shape of mobile which had defects at manufacturing level. The action of the dealer had lowered the image of Sansung and further it is un-assumable what this dealer got the benefits by on the one hand loss to me and on the other hand, not exchanging the set with the brand new when the policy of the Samsung Company provides the complete satisfaction of its customer and in doing this, the faith of the customer is imposed.

I don’t know in what way the company will deal with this particular situation but what I expect that company should at least stand at the footing of customer satisfaction irrespective of the time has gone and should provide me A GOOD MOBILE HANDSET as per its fair decision. Rejection of the request may be easy but may not be an alternative where the companies grow and expand due to their true goodwill policies towards customers. I will be one of them.

I further to say, if the Indian partners feel constrains in acceding to my request, my request may kindly be forwarded to their Korean counterpart for taking a decision. I hope and feel that a prudent favourable decision will be taken by taking all circumstances into consideration.

Thanks and regards.

Yours

(Sunit Kumar Agarwal)

Dear sir...

I was booked a Samsung j2 back cover mirror aluminium Acrylic Back case gold i received it but it is not fitting to my phone as i thought it j2 2016 modle.so please refund my money rs 173/-

Order id : LO4326263
Companys var tin : [protected]

With regards
Khaja
Tel:[protected]

I had registerd complaint for fridge repair on 22.2.17 In samsung service centre. One person name Imtiaze from Reliable services came on 23.2.15 And after checki g freeze change the dumper after taking carge of Rs.2650+350(visiting chArges). Since fridge is not giving cooling proper I again complaint samsung service centre on 25.2. but nobady came. I again complaint on 26.2 Imtiaze again came i asked to change damper . He came on 4.3 with broken damper. It is requested that new original damper may be installed immediately .

Dear sir..
can i request tooo you am not be satiesfied in samsung j7 phone . Its createad very deficult problem. but am going in 2 time on care center then some time is problem is solved some time new problem is created. my work is on wheatsup . so am not be sespends the time . this time my samsung j7 phone is problems on wifi and hotspote is not be open . my all work is wifi conected the phone so plz. ... can i request to you rechange my phone is not be propered right becouse some time is new problem create so plz. change my phone its not be posibal after all properly right recover my phone . so am request to you sr. are u help me replace my phon on samsung care ..

name Sanjay kumar
cont. no. [protected]

Hi Support team,
Subjected complaint was logged on 28th Feb, but till date no one has contacted for resolution, I have called 6 time at sumsang call center and every time I have been told that service engineer will call at registered mobile number. This is prthatic services from your Noida Service partner.
Kindly intervene and get it attend the complaint on priority...Thanks Surender Chauhan